I'd rate the room higher if I could...excellent facility, the price was very reasonable, and you couldn't even tell it was a casino from the room. The bed was extraordinarily comfy, and the spa tub was to die for. They took my stuff up to the room (valet service!) and I was able to keep my dog with me as well. All in all, it was a great place, will […] definitely stay here again on my way back!! Read moreGenuine Hotels.com guest review
Excellent room great rate friendly helpful staff.Genuine Hotels.com guest review
Excellent rate for room take advantage of casino! Friendly helpful staff.Genuine Hotels.com guest review
excellent stay, good price for superior room.Genuine Hotels.com guest review
Exceeded expectations. The price made it an unbeatable option!Genuine Hotels.com guest review
"Best weekday value in Paducah/Metropolis area"
I have stayed at this hotel several times during the past few months. It is the best value in the area during the week (Sunday - Thursday nights) by far. Weekend rates shoot up. Rooms are nicely decorated and very large with comfy beds and clean linens. Bathrooms are also large and modern, with full-size tub/shower and a separate room for the toile […] t. Read moreGenuine Hotels.com guest review
"nice,clean hotel with casino and nice restruants"
stayed over night for our anniversary. Joyed alotGenuine Expedia guest review
Response by Harrah's Metropolis Hello and thank you for rating our hotel. We are happy that you chose to stay with us and enjoyed your time here. Happy Anniversary!
Excellent valueGenuine Hotels.com guest review
"Great, if you don't mind the smoke"
Corridors and elevator smelt like smoke. Not kid friendly but a fun stay none the less. Fun times at the super man statueGenuine Expedia guest review
Response by Harrah's Metropolis Hello and thank you for your feedback. We apologize for the smokey odor you experienced. We will look into the issue. We are glad you had a good time overall and hope to have the opportunity to welcome you back in the future!
"good experience at harrahs"
It was very good even though I have not been to casinoGenuine Hotels.com guest review
Hotel is very clean, our room was very comfortable, everything looks new. Staff was very friendly and helpful. Will stay again.Genuine Hotels.com guest review
"Good value for the money but quirky"
This hotel was very inexpensive because it is attached to a casino. Staff were very friendly but dining options were limited and restaurant service was terrible. They also made an error on the dining charges which took 40 minutes to resolve at checkout. But overall we paid less than we would have at a similar non-casino hotel for a very nice room with […] a huge bathtub. The hotel was also very quiet even though the casino was noisy. Read moreGenuine Expedia guest review
Great room excellent rateGenuine Hotels.com guest review
"Put me in a smoking room!"
I Booked a NON-smoking room through hotels.com when I arrived they said I would be in a smoking room which besides being absolutely disgusting as a non smoker I have allergies. I Showed the girl my non smoking reservation and she didn't care... it was late and I was there for business so I was stuck with the room. Everything else was ok.Genuine Hotels.com guest review
"Nice hotel for last minute stay"
The Hotel was very nice. The only complaint I had was that the only restaurant that was open was the buffet and it closed at 8pm. I think the other restaurants are closed for construction so this might be temporary. I'm not a fan of buffets. I thought it was too expensive for the offering but again, buffets are not my thing. Also, they could only serve […] one glass of wine per person and I couldn't take it up to my room. I assume this has to do with local liquor laws but it was kind of a bummer. The staff were incredibly nice and helpful. Read moreGenuine Hotels.com guest review
"Hidden Gem in Superman's Backyard."
Comfortable rooms. Buffet was good not great. Desk staff was above average. Rooms were much cleaner than usual. When new Casino opens soon this will be a go to place. Staff was very friendly.Genuine Hotels.com guest review
"Best hotel web find!!"
Hotel was clean, comfortable, and worth way more than the price. Best find off website I have ever had. Value vs. cost was extremly customer benificial. Didnt waste any money in casino, and was only in town for business purposes, and this hotel was perfect. Not many great dinning locations close, hotel buffet was terrible, but Paducah was close enough […] and had many additional options. Read moreGenuine Hotels.com guest review
My husband & I stayed here overnight, on our way out of town, & the hotel was very nice. The room was extremely clean, the beds were super comfy & the bathroom was super clean too (a must for me). Would definitely stay here again & highly recommend it.Genuine Expedia guest review
Response by Harrah's Metropolis Thank you very much for your feedback. We are pleased to hear that you enjoyed your room and found the beds to be comfortable. We look forward to welcoming you back on your next visit!
"nice pet friendly hotel"
We stayed one night. Was great for our needs. Our pet friendly room was not ready when we arrived @1:00 pm we checked again at 2:00 and its was still not ready, I thought it would be first priority seeing how we had reservations.I know check in is @ 3:00. We got in our room about 3:30 or 4 and noticed it was not that clean. The room was very nice and […] in spite of it all will be glad to stay again. Read moreGenuine Hotels.com guest review
Awesome, large rooms. Excellent value!Genuine Hotels.com guest review
Clean quiet friendly serviceGenuine Hotels.com guest review
Very nice room, clean & plenty to do here..best of all great price!Genuine Hotels.com guest review
"Luxury room for a motel 6 price!!!"
Was skeptical when we booked the romm at such a great price, but we were actually shocked at how nicethe hotel and the room was. For the price of a motel 6 room, we stayed in a luxury room with access to a nice casino, food, activities, etc... We are planning a summer trip to stay at this hotel to enjoy the area in Metropolis and Paducah KY.Genuine Hotels.com guest review
"Shocked with deposit, but great stay."
Stay what what I expected. I was surprised at having to pay a deposit, even though I got it back on check out time. Still was not expecting it. Also, the directions online to this hotel was very confusing. The directions had us going into it the back way, when there was a much simpler easier way to get there. Al in all, our stay was great, we asked […] for river view and staff was great about making sure that is what we got. Might stay again. Read moreGenuine Hotels.com guest review
"Great place to stay"
Friendly staff. Clean roomsGenuine Hotels.com guest review
"Really nice for the price!"
On our way through town. Under construction / renovation right now so we gor a really good price for this hotel. Great valueGenuine Hotels.com guest review
Very comfortable room, easy check in, great staff!Genuine Expedia guest review
Response by Harrah's Metropolis Thank you very much for your feedback. We are pleased to hear you found your room comfortable and received great service. We hope to be able to welcome you back in the future!
Really enjoyed our stay. We will definitely return.Genuine Hotels.com guest review
"Filthy Dirty Carpet Rm. 215"
Room 215 was very nice but the carpeting was so stained and dirty we were appalled. Decided to stick it out and just keep our shoes, slippers on because everything else about the room was fine. It was actually gross. I took pictures. We usually stay here twice a year but might have second thoughts now.Genuine Hotels.com guest review
"Mini Vegas type hotel"
Just like back home, only much smaller.Genuine Hotels.com guest review
Very nice room. Great value.Genuine Hotels.com guest review
Just a one night stay and found a good price for this hotel on Hotels.com and we decided to stay here. We were pleased with our rooms. very well decorated as well as the bathroom. It was late so we didn't get to the restaurants that are with hotel/casino. We did go to the fast food type joint in the casino and that was okay for what we needed. No gambling […] done. The hotel was excellent for our needs. Would stay again if I am ever back that way. Read moreGenuine Hotels.com guest review
"Non-smoking room not likely- evem by request"
The hotel was nice, but, BEWARE! It is a smoking hotel. Even if you request a non-smoking room ot is not guaranteed. We were placed in a smoking room in spite of requesting non smoking woth reservations and at check in. The room was very very smoky. The staff placed an air purifier in the room for an hour but the smell came right back. Staff was nice […] and friendly but did not resolve the situation. It was disgusting. At least half of the rooms are smoking rooms. Initally we were planning on making this a regular stop on our frequent trips down south. We wont risk it and wont be back Read moreGenuine Hotels.com guest review
"Horrible Hotel Rooms"
Everytjing about this hotel was AWEFUL! I booked theough Hotels.com. After a 10 hour drive, got to hotel, they give me a smoking room. I booked a non-smoking room. The romm smelled horrible, tje carpet had so many stains on it, it was disgusting! The entire hotel is poorly kept, its not clean. I will never book through Hotels.com or stay at a Harrarahs […] anywhere. They were "booked" so no non- smoking rooms available, but the parking lot was nearly empty and no buses. Do not stay at tjis hotel!! Read moreGenuine Hotels.com guest review
"Great stay at a great price"
The bed is soft and very comfortable and the room is large and nice. The casino is separate from the hotel so the rooms are not smokey at all.Genuine Hotels.com guest review
Comfortable, spacious rooms for an excellent price.Genuine Expedia guest review
Response by Harrah's Metropolis Thank you very much for your feedback. It pleases us to hear that you had a comfortable stay and found the room to be spacious. We would be thrilled welcome you back on your next trip!
The best facility in my recent 2 week road trip from the Central to Southern states and back.Genuine Expedia guest review
Response by Harrah's Metropolis Hello and thank you for your kind words! We are pleased that we could accommodate you on your recent trip.
"Last minute stay on the road turned out great."
The hotel was so great. We were on the road and trying to make as much time as possible. So when we got close to Metropolis we got a last minute room at a great rate. Room was very comfortable and had a free internet connection so I could check work emails.Genuine Hotels.com guest review
This place was amazing ...helpful friendly staff veryknowledgeable accomidating staffGenuine Hotels.com guest review
EnjoyableGenuine Hotels.com guest review
Very nice hotel. Great rates and great clean room. Only missed a breakfast in morning. Will stay here again.Genuine Expedia guest review
Response by Harrah's Metropolis Hello and thank you for your feedback. We are thrilled to hear you had a nice stay. We look forward to welcoming you back in the future!
"Darla's hotel stay"
stayed on our way to and from Tennessee was wonderful. staff was friendly,beds were confortable, casino was good, food was excellent at the buffet. would deffintly stay again.Genuine Hotels.com guest review
We showed up to check in and they told us they did not have any non-smoking rooms left. They only had a smoking room. We reserved a non-smoking room and they told me it was Hotels.com fault for over booking them. The room was clean but the Smokey smell was horrible. Very sad.Genuine Hotels.com guest review
"E.g. Nice hotel close to the beach"
Room was very nice. Restaurant selc etion was limited, as we arrived after the buffet closedGenuine Expedia guest review
Response by Harrah's Metropolis Thank you for taking the time to review your recent stay. We are sorry to hear that you missed out on dinner. We can understand the desire to have food options after a long trip. You might be pleased to hear with the opening of our new restaurant and casino, there will be new late night food options for those arriving later. We are happy to hear that you did enjoy your room. We hope to have the opportunity to serve you in the future.
"Harrah's metropolis -"
Very nice hotel - room, staff, etc. all well presented... The adjoining casino was inviting and the food venues served some pretty good meals...Genuine Expedia guest review
Response by Harrah's Metropolis Thank you for taking the time to leave us feedback. We are pleased to hear you found the casino inviting and you enjoyed your room! We look forward to welcoming you back in the future.
Hotel was clean and great price. Free parking and close to the casino.Genuine Expedia guest review
Response by Harrah's Metropolis Thank you for taking the time to review your recent stay. We are very pleased to hear you enjoyed your stay and found the parking convenient and close. We look forward to the opportunity to host you in the future!
"Very Nice Hotel"
Very nice hotel. We had a Bret experience. Room was super!Genuine Expedia guest review
Response by Harrah's Metropolis Thank you for your feedback. It thrills us to hear your positive comments regarding your room and your experience. We hope to have the chance to welcome you back in the future!
My wife and I love staying thereGenuine Hotels.com guest review
"This is one great establishment."
Both times we have been there we have enjoyed in immensely. Only one night each time but well done.Genuine Expedia guest review
Response by Harrah's Metropolis Thank you for reviewing your recent stay. It is great to hear that you have enjoyed your stay on more than one occasion. We look forward to providing you great service in the future!
Never successfully signed into "free" wifi. Helen, night desk clerk was friendly. Morning staff rude and dismissive. Pay for coffee in the lobby. Lackluster breakfast buffet too expensive. Nice bathroom in the hotel room. Cleaning staff were friendly.Genuine Expedia guest review
Response by Harrah's Metropolis Thank you for the feedback regarding your recent stay. We are disappointed to hear of the lack of customer service you received that morning. This does not meet our standards and will be forwarded to hotel management. We will also look into the problem you had signing in to the Wi-Fi. We apologize this experience did not live up to our standards. These issues will be addressed so we may resolve for future guests.
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