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  • The GEM Hotel - Midtown West, an Ascend Collection hotel
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1 room,  2 adults 
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Room 1:

The GEM Hotel - Midtown West, an Ascend Collection hotel - New York

40.755642, -73.997647
3 stars
449 W 36th St, New York, NY, 10018 United States ‎1-866-539-0036‎ | welcomerewards™

For every 10 nights, get 1 free!

Lowest price $149
available on 05/19/13
Price Match Guarantee
3.7 150 5

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    The GEM Hotel - Midtown West, an Ascend Collection hotel
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    1 room,  2 adults 
    Adults Children
    Room 1:

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    Landmarks near The GEM Hotel - Midtown West, an Ascend Collection hotel

    • Jacob K. Javits Convention Center Hotels - New York 360 yards
    • Midtown West Hotels - New York 520 yards
    • 34 St. - Penn Station Hotels - New York 610 yards
    • Penn Station Hotels - New York 660 yards
    • Port Authority Bus Terminal Hotels - New York 710 yards
    • All landmarks in New York

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    Overview of The GEM Hotel - Midtown West, an Ascend Collection hotel - New York

    An intimate hotel with just 39 rooms, the Gem Hotel - Midtown West is a 5-minute walk from the Javits Convention Center. The hotel is nestled on a relatively quiet street west of Midtown in a neighborhood sometimes referred to as Hell's Kitchen. Once one of the city's roughest neighborhoods, today's revitalized Hell's Kitchen bears little resemblance to its past or the images conjured by its fiery name. This newly hip neighborhood--also known as Clinton--is now home to renovated brick warehouses and lofts that house theaters, bars, and a diverse selection of restaurants. If you're visiting on a weekend, join the bargain-hunters seeking unique merchandise at the Hell's Kitchen Outdoor Flea Market, 3 blocks north. Parking is available nearby (surcharge).

    While the less-trafficked Midtown West location will give you a buffer from the throngs of sightseers swarming central Midtown, the heart of New York City action is less than a 20-minute walk away in Times Square. Surrounding Times Square is the Theatre District, where you can catch Tony Award–winning shows in iconic Broadway theaters. The heart of Manhattan's visual-arts scene can be found just south of the hotel in Chelsea, home to hundreds of galleries showcasing established and up-and-coming artists.

    Traveling farther afield? Penn Station, a 10-minute walk from the hotel, provides direct access to the city's extensive subway system. At Madison Square Garden, adjacent to the station, you can catch a Knicks or Rangers game, a championship boxing showdown, or a big-name concert.

    When you're ready to bed down for the night, you'll return to a quiet, cleanly designed guestroom. You can plan your next day via complimentary wireless Internet access, available throughout the Gem. Your guestroom also features an LCD TV with Showtime and pay movies. The coffeemaker comes with premium Wolfgang Puck blends, and bottled water is complimentary. The bathroom has some perks you'd find at more-expensive hotels: monogrammed bathrobes and Gilchrist & Soames luxury amenities. Connect your iPod to the docking station, and drift off to your favorite tunes. And you can rest assured: This New York hotel is smoke-free.

    Image of The GEM Hotel - Midtown West, an Ascend Collection hotel, New York
    3.7 out of 5 Good (150 reviews)
    (Neighborhood average 3.8)
    Hotels.com Guest Rating
    TripAdvisor Traveller Rating
    Christina at the front desk was very helpful. She was great. :) by Paula  from Miami on 04/03/13

    Enter dates to check prices

    Hotel Info: ‎1-866-539-8117‎
    from $149
    Nights
    0
    1 room,  2 adults 
    Adults Children
    Room 1: age 18+ 0-17

    Standard, Two Queen Beds, Non-Smoking

    Run Of House

    Standard - 2 Double Beds

    Standard - King

    What you need to know

    • Extra-person charges may apply and vary depending on hotel policy.
      Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
      Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    • Minimum check-in age is: 21
    • Check-in time starts at: 3 PM
    • Check-out time is: 11 AM
    • Pets not allowed
    • American Express
    • MasterCard
    • Visa

    The GEM Hotel is a smoke-free property.
    Guests must be at least 21 years old to check in at this property.

    Amenities

    • General
    • Air-conditioned public areas
    • Designated smoking areas
    • Designated smoking areas (fines apply)
    • Elevator/lift
    • Free Wi-Fi
    • Luggage storage
    • Number of floors - 10
    • Smoke-free property
    • Television in lobby
    • Total number of rooms - 39
    • See more facilities
      • Parking nearby (surcharge)
      • Smoke-free property (fines apply)
      • Tours/ticket assistance
    • Rooms (all rooms include)
    • Bathrobes
    • Coffee/tea maker
    • Complimentary bottled water
    • Daily housekeeping
    • Free local calls
    • Hair dryer
    • In-room safe
    • Iron/ironing board
    • Microwave
    • Turndown service
    • See more room details
      • Air conditioning
      • Climate control
      • Free Wi-Fi
      • Hypo-allergenic bedding available
      • Pay movies
      • Phone
      • Pillowtop mattress
      • Voice mail
    • Services
    • Complimentary newspapers in lobby
    • Concierge desk
    • Multilingual staff
    • Parking nearby
    • Tour assistance
    • Business & Event
    • 24-hour front desk
    • Business services
    • Dry cleaning/laundry service
    • Accessibility Features**
    • Accessible bathroom
    • Accessible path of travel
    • In-room accessibility

    **These amenities may be available only in some rooms or units. Some amenities may incur additional fees.

    Awards

    • This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, and transgender (LGBT) guests.

    Dining

    The hotel does not have its own restaurant, but there are several dining options within the surrounding Midtown West area.

    Nearby restaurants:
    Morimoto Restaurant

    Cara Mia Italian

    Daisy May's Café

    Earth NYC

    Copacabana Nightclub

    Pacha Nightclub

    Recreation

    The Gem Hotel - Midtown West does not have a fitness center, but you're just a half-mile from the High Line, a new elevated park with smooth-surface running and walking paths, exhilarating views, public art, and wild urban greenery.

    Terms & conditions

    Extra-person charges may apply and vary depending on hotel policy.
    Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
    Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    All hotels in New York, New York, United States
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    Area map

    A short guide to Midtown West

    Some of NYC’s best-known landmarks are north of 14th and south of 59th—or Midtown Manhattan. Its western half is home to Manhattan's largest venues: the Javits Center and Madison Square Garden. In the Garment District, designers try to stay a cut above fashion's latest trends. Nearby, Hell's Kitchen is hot thanks to Restaurant Row. In one block on West 46th, diners can dash from Bangkok to Brazil.

    see all hotels in New York

    Nearby Activities & Points of Interest

    Less than 0.5 miles

    • Javits Convention Center - 600 yards
    • New York City Amtrak - 600 yards
    • 34 St. - Penn Station - 600 yards
    • Port Authority Bus Terminal - 700 yards
    • 42 St. - Port Authority Bus Terminal Station - 800 yards
    • 34 St. - Penn Station (Fashion Av.) - 800 yards
    • New York West 30th Street Heliport (JRA) - 900 yards

    0.50 - 1.0 mi

    • Madame Tussauds Wax Museum - 900 yards
    • Garment District - 900 yards
    • Penn Plaza Pavilion - 900 yards
    • Hell's Kitchen - 900 yards

    1.0 - 3.0 mi

    • New York East 34th Street Heliport (TSS) - 1.6 miles
    • New York East 60th Street Heliport (JRE) - 2.1 miles

    3.0+ mi

    • 103 St. Station (Lexington Av.) - 3.5 miles
    • New York Downtown Manhattan Heliport (JRB) - 3.8 miles
    • New York LaGuardia Airport (LGA) - 6.7 miles
    • Teterboro Airport (TEB) - 7.7 miles
    • Newark Liberty Intl. Airport (EWR) - 10 miles
    • New York Kennedy Airport (JFK) - 14 miles
    • Linden Airport (LDJ) - 16 miles
    • Caldwell Essex County Airport (CDM) - 17 miles
    • Morristown Municipal Airport (MMU) - 22 miles
    • White Plains, NY, United States (HPN-Westchester County) - 29 miles
    • Farmingdale Republic Airport (FRG) - 30 miles
    • Stamford, CT, United States (ZTF-Metro-North Train Station) - 31 miles
    • Belmar Monmouth Executive Airport (BLM) - 40 miles
    • Princeton Airport (PCT) - 43 miles
    • Islip MacArthur Airport (ISP) - 47 miles
    All hotels in New York, New York, United States
    Reviews
    • All (150)
    • Business (35)
    • Romance (6)
    • Family (17)
    • Friends (14)
    • Other (78)
    3.7 / 5
    Good

    Score breakdown (from 150 reviews)

    • 5.0
      (38)
    • 4.0
      (55)
    • 3.0
      (40)
    • 2.0
      (8)
    • 1.0
      (9)

    Average rating for:

    • Cleanliness
      4.1
    • Service
      3.9
    • Comfort
      3.6
    • Condition
      3.8

    Reviews: Overall

    • <Previous
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    The GEM Hotel - Midtown West, an Ascend Collection hotel - New York
    4.0 / 5
    Excellent
    "Front desk"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    Christina at the front desk was very helpful. She was great. :)
    Genuine Hotels.com guest review
    1 night family trip in Mar 2013
    Paula
    US

    The GEM Hotel - Midtown West, an Ascend Collection hotel - New York
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night trip in Mar 2013
    AlameidaGJ
    US

    The GEM Hotel - Midtown West, an Ascend Collection hotel - New York
    3.0 / 5
    Good
    "Its Okay"

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      4.0
    This is an okay hotel. My boyfriend and I come here often. The rooms are kind of small but its just enough to rest and go out sight see around. Every time we have been here the ac has worked and the linens were always clean. Cant say much for the service; due to the fact that there isnt really any room service. But if and when I need help they always […] assisted me. One occasion I have lost my phone and I got it returned the same day. Its close to shops, 34th street, the movies and everything else. Read more
    Genuine Hotels.com guest review
    1 night trip in Mar 2013
    Jen
    US

    The GEM Hotel - Midtown West, an Ascend Collection hotel - New York
    3.0 / 5
    Good
    "A decent place for West side business"

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      4.0
    Overall fit the bill and a good value. Main advantage was that I had business on the West side and was within walking distance. Room small as expected, but kept up well and had all the necessary amenities. Wake up call came ten minutes late, a bit challenging getting the temperature just right between hot and cold, neighborhood absolutely nothing to […] speak of, even a little intimidatingly vacant but more than adequate for quick, semi stylish, moderate priced convenience. Read more
    Genuine Hotels.com guest review
    1 night trip in Mar 2013
    A Traveller
    US

    The GEM Hotel - Midtown West, an Ascend Collection hotel - New York
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    Business trip
    Mar 7, 2013
    Paola
    US

    The GEM Hotel - Midtown West, an Ascend Collection hotel - New York
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    Business trip
    Mar 7, 2013
    A Traveller
    US

    The GEM Hotel - Midtown West, an Ascend Collection hotel - New York
    5.0 / 5
    Outstanding
    "Quite the little GEM in the Big Apple!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Staff was super friendly. Room was very clean. So happy that we found such a lovely place to stay during our trips to NYC.
    Genuine Hotels.com guest review
    1 night romance trip in Jan 2013
    Liz
    US

    The GEM Hotel - Midtown West, an Ascend Collection hotel - New York
    1.0 / 5
    Poor
    "Terrible Hotel"

    • Cleanliness
      1.0
    • Service
      1.0
    • Comfort
      1.0
    • Condition
      1.0
    The customer service was sub-par. The room was miniscule and dirty. If you do stay there, make sure you ask not to be put in the basement. You will be right next to the employee break room and the public restroom and you won't get a minute of sleep.
    Genuine Hotels.com guest review
    1 night trip in Jan 2013
    A Traveller
    US

    The GEM Hotel - Midtown West, an Ascend Collection hotel - New York
    5.0 / 5
    Outstanding

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    3 night business trip in Jan 2013
    A Traveller
    US

    The GEM Hotel - Midtown West, an Ascend Collection hotel - New York
    3.0 / 5
    Good
    "Fair price, average hotel"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      3.0
    Reasonable prices for an ok hotel. But it's a bit of a walk from public transportation, and not a very inspiring neighbourhood.
    Genuine Hotels.com guest review
    1 night romance trip in Jan 2013
    Michael
    US

    The GEM Hotel - Midtown West, an Ascend Collection hotel - New York
    3.0 / 5
    Good
    "Gem review"

    • Cleanliness
      2.0
    • Service
      4.0
    • Comfort
      2.0
    • Condition
      3.0
    Front desk staff friendly & extemely helpful. Bathroom nice but seat was not clean. One bathrobe for double occupancy, no shower caps. Nice blackout shade but no curtains, hence privacy but no light. Furniture too large for the room & the tele remote was held together with dirty tape (?). Small, quiet, way out of the way.
    Genuine Hotels.com guest review
    1 night business trip in Jan 2013
    A Traveller
    US

    The GEM Hotel - Midtown West, an Ascend Collection hotel - New York
    4.0 / 5
    Excellent
    "Ok stay"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      2.0
    • Condition
      4.0
    Rooms are very small. I would of liked a refrigerator. The TV did not have a lot of channels. Getting checked out Elevator was not working. Service was good. We needed extra creamers and the attended went out of the way for us.
    Genuine Hotels.com guest review
    2 night trip in Dec 2012
    Anne
    US

    The GEM Hotel - Midtown West, an Ascend Collection hotel - New York
    4.0 / 5
    Excellent
    "Room"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    The room was much smaller than expected for four adults. However, the room was very clean and quiet, especially it was near an elevator. The location was much further from the hub bub and located in an up and coming neighborhood. Overall the experience was a good one and would definitely stay there again.
    Genuine Expedia guest review
    Other trip
    Nov 23, 2012
    A Traveller
    US

    The GEM Hotel - Midtown West, an Ascend Collection hotel - New York
    1.0 / 5
    Poor

    • Cleanliness
      1.0
    • Service
      1.0
    • Comfort
      1.0
    • Condition
      1.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night business trip in Nov 2012
    A Traveller
    US

    The GEM Hotel - Midtown West, an Ascend Collection hotel - New York
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    3 night family trip in Nov 2012
    A Traveller
    US

    The GEM Hotel - Midtown West, an Ascend Collection hotel - New York
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Oct 2012
    A Traveller
    US

    The GEM Hotel - Midtown West, an Ascend Collection hotel - New York
    5.0 / 5
    Outstanding
    "Well"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      5.0
    I loved way better than I expected
    Genuine Hotels.com guest review
    1 night romance trip in Oct 2012
    Adam
    US

    The GEM Hotel - Midtown West, an Ascend Collection hotel - New York
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    The hotel room was small but cosy, the staff are wonderful very friendly and helpful.
    Genuine Hotels.com guest review
    2 night trip in Oct 2012
    Trish
    US

    The GEM Hotel - Midtown West, an Ascend Collection hotel - New York
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    Very friendly staff. Room is small, but excellent maid service. Out of the noise, but still close to anything you need.
    Genuine Hotels.com guest review
    5 night trip in Oct 2012
    A Traveller
    US

    The GEM Hotel - Midtown West, an Ascend Collection hotel - New York
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    very comfortable
    Genuine Hotels.com guest review
    1 night business trip in Oct 2012
    Naga
    US

    The GEM Hotel - Midtown West, an Ascend Collection hotel - New York
    5.0 / 5
    Outstanding
    "Reasonable price, nice hotel!"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    I was apprehensive about the hotel for the great price on a holiday weekend, but was pleasantly surprised. Staff was very friendly (they upgraded my room to a higher floor once they learned it was my birthday!), room was clean and very decently sized. Not much to do in the surrounding neighborhood but only a 6 dollar can ride to pretty much everywhere […] you'd want to go. I would definitely stay there again! Read more
    Genuine Hotels.com guest review
    1 night trip in Sep 2012
    A Traveller
    US

    The GEM Hotel - Midtown West, an Ascend Collection hotel - New York
    4.0 / 5
    Excellent
    "Great Hotel for the money"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    This was much nicer than an equivalent hotel we stayed in last year. The neighborhood was decent and it was an easy walk to Times Square. The room was tiny and tight but clean and up to date. They also had bathrobes in the rooms which was a nice plus. The only thing it really lacked was a business center. I was unable to print a boarding pass for my […] return flight. Other than that, everything was great. Read more
    Genuine Hotels.com guest review
    1 night business trip in Aug 2012
    Jennifer
    US

    The GEM Hotel - Midtown West, an Ascend Collection hotel - New York
    3.0 / 5
    Good

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      2.0
    • Condition
      3.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    4 night business trip in Aug 2012
    A Traveller
    US

    The GEM Hotel - Midtown West, an Ascend Collection hotel - New York
    4.0 / 5
    Excellent
    "convenient to west side, near penn station"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    The service was great.The location was convenient to west side sites and Penn Station. The sheets were a little "nubby". Overall, we had a great experience.
    Genuine Hotels.com guest review
    1 night trip in Aug 2012
    Denise
    US

    The GEM Hotel - Midtown West, an Ascend Collection hotel - New York
    3.0 / 5
    Good
    "Decent Hotel for the location."

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      3.0
    I've had two stays in the past 3 weeks in this hotel. First trip my AC had something wrong with it. It made noise and constantly cut off and on throughout the night resulting in very little sleep. My most recent stay I discovered how paper thin the sound barrier is with the doors. There was a group of high school kids that roamed the very small hallways […] and stairwells till 3 am every night. Not great if you are a business traveller. Read more
    Genuine Hotels.com guest review
    4 night trip in Jul 2012
    Neal
    US

    The GEM Hotel - Midtown West, an Ascend Collection hotel - New York
    3.0 / 5
    Good
    "Good hotel"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      2.0
    • Condition
      3.0
    is ok for the price, for a family (four) the room is very litlle, the clean is ok, our room was new (#301). I think that, It was a good convenient (price - quality)
    Genuine Expedia guest review
    Other trip
    Jul 30, 2012
    francisco
    US

    The GEM Hotel - Midtown West, an Ascend Collection hotel - New York
    3.0 / 5
    Good
    "Functional Hotel"

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      2.0
    This is my 2nd time at the Gem. Nice staff, and decent clean rooms. My only complaint is the airconditioning in the rooms. The Gem's airconditioners are a bit older, tend to make noise and cut off and on throughout the night. This last trip I had a really noisy one and didn't get very good sleep.
    Genuine Hotels.com guest review
    4 night business trip in Jul 2012
    A Traveller
    US

    The GEM Hotel - Midtown West, an Ascend Collection hotel - New York
    3.0 / 5
    Good
    "Hotel is very clean and central to time square"

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      3.0
    Staff were very friendly and helpful
    Genuine Hotels.com guest review
    1 night trip in Jul 2012
    Benny
    US

    The GEM Hotel - Midtown West, an Ascend Collection hotel - New York
    2.0 / 5
    Fair
    "Sufficient but not luxury"

    • Cleanliness
      2.0
    • Service
      3.0
    • Comfort
      2.0
    • Condition
      2.0
    This hotel is not a "gem" and is much lower quality than the other Gem hotels in manhattan.
    Genuine Hotels.com guest review
    1 night trip in Jul 2012
    O D
    US

    The GEM Hotel - Midtown West, an Ascend Collection hotel - New York
    4.0 / 5
    Excellent
    "Nyc"

    • Cleanliness
      3.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      3.0
    Are was not the best but hotel was nice. The bed was really comfortable. We were on the 10 floor so maybe that's why the wifi was bad. Fridge and microwave in the roomwasvery convenient.
    Genuine Expedia guest review
    Other trip
    Jul 11, 2012
    Ruby
    US

    The GEM Hotel - Midtown West, an Ascend Collection hotel - New York
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Jul 2012
    A Traveller
    US

    The GEM Hotel - Midtown West, an Ascend Collection hotel - New York
    5.0 / 5
    Outstanding
    "Close to the center,"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    4 night trip in Jun 2012
    A Traveller
    US

    The GEM Hotel - Midtown West, an Ascend Collection hotel - New York
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    The GEM Hotel worked very nicely for our long weekend in NYC. We appreciated the reasonable price, the pleasant staff, and--on a very hot weekend--the air conditioning!
    Genuine Hotels.com guest review
    4 night trip in Jun 2012
    JV
    US

    The GEM Hotel - Midtown West, an Ascend Collection hotel - New York
    3.0 / 5
    Good
    "The Gem"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      3.0
    Although the hotel pictures were accurate they were obviously taken with a wide angled lens as the room sizes were extremely small. The rooms were very clean and the staff friendly and helpful. The location of the hotel meant we were about a 15/20 minute walk from Times Square which was the main reason for choosing The Gem.
    Genuine Expedia guest review
    Other trip
    Jun 23, 2012
    A Traveller
    US

    The GEM Hotel - Midtown West, an Ascend Collection hotel - New York
    4.0 / 5
    Excellent
    "not bad"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      3.0
    • Condition
      3.0
    If you are used to the size of Manhattan hotel rooms it's not bad, but it is a very small room
    Genuine Expedia guest review
    Other trip
    Jun 15, 2012
    A Traveller
    US

    The GEM Hotel - Midtown West, an Ascend Collection hotel - New York
    3.0 / 5
    Good

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      3.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    5 night trip in May 2012
    A Traveller
    US

    The GEM Hotel - Midtown West, an Ascend Collection hotel - New York
    5.0 / 5
    Outstanding
    "Green light the GEM."

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Great place near the convention center and not to far from anywhere you wanted to be. COuld be a little bit better of a surrounding area but nothing to worry too much about. I enjoyed it and would go back again!
    Genuine Hotels.com guest review
    2 night business trip in Jun 2012
    Frank
    US

    The GEM Hotel - Midtown West, an Ascend Collection hotel - New York
    3.0 / 5
    Good
    "Not bad overall, little pricey...but that's NY"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      3.0
    Being from Boston, I got my fair share of comments on my Red Sox hat, but the only one that involved possibly getting killed was from one of the lobby attendants. Only a joke, but should probably go with a lighter joke. The room was as small as expected, relatively clean. Sheets were beat up a bit, the wall paper is tearing at places, and the view was […] nothing I couldn't see from the dumpster across the street. That being said, the front desk was helpful, and the rest of the staff was polite. Not too bad overall. Read more
    Genuine Hotels.com guest review
    1 night business trip in Jun 2012
    RH
    US

    The GEM Hotel - Midtown West, an Ascend Collection hotel - New York
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night trip in Jun 2012
    A Traveller
    US

    The GEM Hotel - Midtown West, an Ascend Collection hotel - New York
    3.0 / 5
    Good

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      3.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in May 2012
    A Traveller
    US

    The GEM Hotel - Midtown West, an Ascend Collection hotel - New York
    3.0 / 5
    Good

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night trip with friends in May 2012
    A Traveller
    US

    The GEM Hotel - Midtown West, an Ascend Collection hotel - New York
    5.0 / 5
    Outstanding
    "The Gem may be a Gem"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      5.0
    It was a nice stay. Only complaints are the size of the double bed rooms and the internet was very off/on. Other than that it was an excellent stay.
    Genuine Hotels.com guest review
    1 night business trip in Apr 2012
    A Traveller
    US

    The GEM Hotel - Midtown West, an Ascend Collection hotel - New York
    4.0 / 5
    Excellent
    "Great spot, close to a lot."

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    Really enjoyed the Hotel. Rooms were a little tight as with any NYC hotel, but the location can't be beat. It wasn't too expensive, and was worth the money for what we got out of it. Comfortable beds, clean bathroom, modern decor. The desk clerk was extremely nice, considering the people that were in front of us checking in were kind of dickish. Several […] restaurants within walking distance, only a few blocks from the Garden, Penn Station, etc... Would stay here again. Read more
    Genuine Hotels.com guest review
    1 night trip in Apr 2012
    Patrick
    US

    The GEM Hotel - Midtown West, an Ascend Collection hotel - New York
    5.0 / 5
    Outstanding
    "This place is a Gem!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    We had a wonderful time at this hotel during our trip to NYC. We were attending a conference at the Javits Center which was only a short walk away! Easy access to Penn Station train at 34th st. The bed and sheets were so comfortable and soft!! Very clean room and bathroom. the staff was always welcome to give directions or subway recommendations. They […] post the weather and events on a fun board as you leave the hotel everyday. Taxi break station at the dunkin donuts and fuel station right behind the hotel, very easy to grab a cab. taxi from lga was very reasonable....on 9th and 10th st there are plenty of restaurants to choose from on the way to the subway. We were even in a room right as you got off the elevator, and we never heard any noise! Please stay here... great place! We'll be back there for sure. Read more
    Genuine Hotels.com guest review
    4 night trip with friends in Apr 2012
    A Traveller
    US

    The GEM Hotel - Midtown West, an Ascend Collection hotel - New York
    5.0 / 5
    Outstanding
    "New York International Auto Show"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    My fiancé and I stayed here during a visit to NYC for the 2012 NYIASA. The hotel was very helpful and allowed us to drop off our bags early in the morning, attend the show all day and still check in late that evening. The staff was very helpful and courteous. The rooms are a little on the small side But I'm fairly sure that is due to the building being […] older. The rooms, while small, are very well furnished and decorated. There is no room service on site but a local diner delivers 24hr a day. ***** experience. 5 out of 5 Read more
    Genuine Hotels.com guest review
    1 night family trip in Apr 2012
    Matt C
    US

    The GEM Hotel - Midtown West, an Ascend Collection hotel - New York
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    the staff was helpful and courteous. very clean rooms. the bed was comfortable. it was a very pleasant overnight stay. i would certainly stay there again and recommend it to friends.
    Genuine Hotels.com guest review
    1 night trip in Apr 2012
    A Traveller
    US

    The GEM Hotel - Midtown West, an Ascend Collection hotel - New York
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      3.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Apr 2012
    A Traveller
    US

    The GEM Hotel - Midtown West, an Ascend Collection hotel - New York
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    3 night trip in Apr 2012
    A Traveller
    US

    The GEM Hotel - Midtown West, an Ascend Collection hotel - New York
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      3.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    3 night trip in Apr 2012
    A Traveller
    US

    The GEM Hotel - Midtown West, an Ascend Collection hotel - New York
    3.0 / 5
    Good
    "Room was way too small"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      1.0
    • Condition
      4.0
    We stayed in a king room and it was very neat and clean but extremely small...There was no closet for our luggage, my fiance and I were literally bumoing into each other everytime we moved...it was ridiculously small...I felt closterphobic. On the flip side, the staff was very friendly and we were only about 15mins walking distance from Time Square. […] I would not stay there again. Read more
    Genuine Hotels.com guest review
    4 night trip in Apr 2012
    A Traveller
    US
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