This is my 2nd time at the Gem. Nice staff, and decent clean rooms. My only complaint is the airconditioning in the rooms. The Gem's airconditioners are a bit older, tend to make noise and cut off and on throughout the night. This last trip I had a really noisy one and didn't get very good sleep.Genuine Hotels.com guest review
"Hotel is very clean and central to time square"
Staff were very friendly and helpfulGenuine Hotels.com guest review
"Sufficient but not luxury"
This hotel is not a "gem" and is much lower quality than the other Gem hotels in manhattan.Genuine Hotels.com guest review
Are was not the best but hotel was nice. The bed was really comfortable. We were on the 10 floor so maybe that's why the wifi was bad. Fridge and microwave in the roomwasvery convenient.Genuine Expedia guest review
The GEM Hotel worked very nicely for our long weekend in NYC. We appreciated the reasonable price, the pleasant staff, and--on a very hot weekend--the air conditioning!Genuine Hotels.com guest review
Although the hotel pictures were accurate they were obviously taken with a wide angled lens as the room sizes were extremely small. The rooms were very clean and the staff friendly and helpful. The location of the hotel meant we were about a 15/20 minute walk from Times Square which was the main reason for choosing The Gem.Genuine Expedia guest review
If you are used to the size of Manhattan hotel rooms it's not bad, but it is a very small roomGenuine Expedia guest review
"Green light the GEM."
Great place near the convention center and not to far from anywhere you wanted to be. COuld be a little bit better of a surrounding area but nothing to worry too much about. I enjoyed it and would go back again!Genuine Hotels.com guest review
"Not bad overall, little pricey...but that's NY"
Being from Boston, I got my fair share of comments on my Red Sox hat, but the only one that involved possibly getting killed was from one of the lobby attendants. Only a joke, but should probably go with a lighter joke. The room was as small as expected, relatively clean. Sheets were beat up a bit, the wall paper is tearing at places, and the view was […] nothing I couldn't see from the dumpster across the street. That being said, the front desk was helpful, and the rest of the staff was polite. Not too bad overall. Read moreGenuine Hotels.com guest review
"The Gem may be a Gem"
It was a nice stay. Only complaints are the size of the double bed rooms and the internet was very off/on. Other than that it was an excellent stay.Genuine Hotels.com guest review
"Great spot, close to a lot."
Really enjoyed the Hotel. Rooms were a little tight as with any NYC hotel, but the location can't be beat. It wasn't too expensive, and was worth the money for what we got out of it. Comfortable beds, clean bathroom, modern decor. The desk clerk was extremely nice, considering the people that were in front of us checking in were kind of dickish. Several […] restaurants within walking distance, only a few blocks from the Garden, Penn Station, etc... Would stay here again. Read moreGenuine Hotels.com guest review
"This place is a Gem!"
We had a wonderful time at this hotel during our trip to NYC. We were attending a conference at the Javits Center which was only a short walk away! Easy access to Penn Station train at 34th st. The bed and sheets were so comfortable and soft!! Very clean room and bathroom. the staff was always welcome to give directions or subway recommendations. They […] post the weather and events on a fun board as you leave the hotel everyday. Taxi break station at the dunkin donuts and fuel station right behind the hotel, very easy to grab a cab. taxi from lga was very reasonable....on 9th and 10th st there are plenty of restaurants to choose from on the way to the subway. We were even in a room right as you got off the elevator, and we never heard any noise! Please stay here... great place! We'll be back there for sure. Read moreGenuine Hotels.com guest review
"New York International Auto Show"
My fiancé and I stayed here during a visit to NYC for the 2012 NYIASA. The hotel was very helpful and allowed us to drop off our bags early in the morning, attend the show all day and still check in late that evening. The staff was very helpful and courteous. The rooms are a little on the small side But I'm fairly sure that is due to the building being […] older. The rooms, while small, are very well furnished and decorated. There is no room service on site but a local diner delivers 24hr a day. ***** experience. 5 out of 5 Read moreGenuine Hotels.com guest review
the staff was helpful and courteous. very clean rooms. the bed was comfortable. it was a very pleasant overnight stay. i would certainly stay there again and recommend it to friends.Genuine Hotels.com guest review
"Room was way too small"
We stayed in a king room and it was very neat and clean but extremely small...There was no closet for our luggage, my fiance and I were literally bumoing into each other everytime we moved...it was ridiculously small...I felt closterphobic. On the flip side, the staff was very friendly and we were only about 15mins walking distance from Time Square. […] I would not stay there again. Read moreGenuine Hotels.com guest review
When I got there I was in the middle of a rough trip having been to multiple locations prior to New York. The only thing that teed me off was that the clicker for the television did not work. It took a lot of visits to the room and a few hours to rectify and it was irritating. But the staff did do it's best to rectify it and the rest of my stay was […] conveient and fine. Comfortable bed.... and I will stay there again. Read moreGenuine Hotels.com guest review
"The GEM Hotel? More like a motel."
The front desk person was rude, but that's nothing new if you've read the other reviews. The room was filthy, I found bubblegum or something of the sort inside the sheets... Disgusting "hotel".Genuine Hotels.com guest review
"Small space but very friendly and helpful staff"
I chose this because it was practically next to my office and I did not want to walk far in the cold. The room was very tiny but clean. Only problem I had was that the heat unit was so loud that I could not sleep. It was late at night when I complained and they did not have a service person available. They did offer to move me to another room, but I […] did not want to move - so they brought me extra blankets. It was very comfortable, convenient and friendly. Fine for my brief stay. If i have to spend more time in my room, I would want something roomier though. Read moreGenuine Hotels.com guest review
This hotel IS a gem!!Genuine Hotels.com guest review
"good place but a littel far away from tranportatio"
rooms are a little too small and it is sort of far aways from any eating place.Genuine Expedia guest review
The hotel was decent, not a spacious as it claims to be. Our room was right next to the elevator which when being used can be heard in the room. It was okay but for the price, leaves much to be desired. Oh, and the wi-fi service is bad.Genuine Hotels.com guest review
"Take some classes on managment and customer servic"
Rude staff, different employees are telling different things to customers. no sort of office or confrence room. rummaging thru hallways for hours on end at early am hours. opening door for roomservice instead of nocking. i will not be coming backGenuine Hotels.com guest review
Good for one night visitsGenuine Hotels.com guest review
"Just what I needed, when I needed it"
I needed a last minute affordable room, close to the studio I had a very early-starting all day meeting at the next day. I read the reviews and sure enough, GEM was close by, clean, cute and most importantly quiet. Granted it was a Tues night. The neighborhood is so-so, but I knew the area and sight-seeing/entertaining wasn't part of the plan anyway. […] The bed wasn't as comfy as other places I've stayed in but again, clean and quiet and nicely decorated for a one night stay more than made up for it. Read moreGenuine Hotels.com guest review
Good location...close to Javits Center. Very comfortable room and helpful staff.Genuine Hotels.com guest review
"GEM Hotel - very near Javits Center"
Staff was very friendly. TV remote control did not work but I never got around to asking them to replace it because I was too buzy.Genuine Hotels.com guest review
Response by The GEM Hotel Hudson Yards The hotel invested in new remotes for all of our room just last year. Some TV's need to be refreshed periodically in order to work perfectly. We are one of the closest hotels to the Javits Center. Our staff enjoy the time they are able to spend with our guests to provide the most personalble service available.
The hotel was in an ok location. The room was a bit small, but it didn't bother me other than the fact that it was in the BASEMENT!!! We were told that it was the only room in the whole hotel that only had one bed.It was the only room down there in the hotel staff quarters. There were racks with hangers on them by the door. The staff were going in and […] out of the door to the steps, which were located right next to our door, all night. The worst part of our stay was when we realized our shower did not work. Me and my boyfriend both tried for 10 minutes to get the shower to turn on, and when we called the front desk we were told that they don't know how to work the showers because they don't use them. I do not reccomend anyone stay at this hotel!! Read moreGenuine Hotels.com guest review
Response by The GEM Hotel Hudson Yards We have a single room in our lower level. It is not a basement. The room has a full window that opens to the courtyard, not below ground. We are currently reorganizing the space next to the room and some items may have been left out in the open, however, no where it would affect any guests. The shower does work in this and all of our rooms and all of our staff are fully versed on the operations of all items in every room.
"The Gem Hotel-it looks like what you get"
Small, reasonably priced, great service, location perfect if you are staying around the midtown area. Wish bathroom was cleaner, but other than that, great place!Genuine Hotels.com guest review
Response by The GEM Hotel Hudson Yards We are diligently working to make sure that all areas of our guest rooms and public areas at at their best at all times. Our location and value make us a great choice in New York City. Being centrally located to all attractions and public transportation make us perfect for business and leisure.
These "boutique" chains need to be carefully examined before you check in. GEM seems to specialize in minimalism -- taking over a very drab building and trying (unsuccessfully in this case) the place into a modern hotel. The location of this hotel is horrible -- dreary, off the beaten track. Yes if you have a meeting at the Javitts Centre it works, […] but for anyone else, forget it. I was supposed to have a non-smoking room. On entering the room at the end of a long day, I was met with a smoky smell in everything. Then my shock turning on the lights -- the room is a king size bed... period. There is a tiny desk but the chair does not fit at the desk if a BODY sits in it. You cannot walk around the bed without removing the chair completely. Closet had so much junk in it, no room to hang clothes. Plus 50% of the hangers in the closet were actually BROKEN. Then the bathroom - sink was cracked. While there were some extras in the room (sufficient towels, come toiletries), all in all it was awful. Minimal cable TV channels (less than 30 working), and many were not of any interest. The one positive -- the bed was comfortable once I turned up the heat and made the room comfortable -- but that lingering foul smell had my eyes wateding all night so I checked out a day early and went home. Oh -- they had a bottle of (free??) water but it had already been "opened" and had what appeared to be simple tap water in it. I do not recommend this hotel at all. Read moreGenuine Expedia guest review
good hotel with reasonable prices for the area. short walks to macy's and Times SquareGenuine Hotels.com guest review
Response by The GEM Hotel Hudson Yards The central location of our hotel puts us just steps away from many of New York City's best attractions. Our hotel is a tremendous value for it's location.
"Good value for New York"
Three of us stayed in a room with two doubles. The room was small with not too much manuvering room, but we only needed a place to sleep for two nights. Hypo allergenic bedding was graciously provided. Very clean. Only a few blocks from Penn Station, easy walk. A bit more of a hike to the Times Square area, about a 30 minute walk. A good value for […] New York where hotels can be VERY expensive. Read moreGenuine Hotels.com guest review
Response by The GEM Hotel Hudson Yards Our proximity to Penn Station make traveling from the major airport to the hotel inexpensive and easy. In addition, being located close to most major New York City attractions make us a great value.
"Pleaseant little Gem in NYC"
Having found this place on the web, you never know what you'll get. But it was like a little diamond in the rough - convenient to Penn Station which helped us, clean, very friendly staff. Room was a bit small/cozy but for a night of sleeping, it was wonderful! thank you!Genuine Hotels.com guest review
Response by The GEM Hotel Hudson Yards Thank you for your positive feedback of your stay. Our staff strives to make sure every guest has the best experience of NYC they can. We look forward to seeing you again soon.
"Not a boutique hotel"
I've been to Gem in Chelsea, truly a boutique hotel. This location is not in the best area, there aren't many street lights and not many people are walking on that area at night Cab ride to Chelsea is only six dollars. Get on a cab. The room was cozy and clean Basically the gem in Chelsea is a Wow This is OkGenuine Expedia guest review
Response by The GEM Hotel Hudson Yards We are a boutique hotel that caters more to business travelers going to the Javits Center or guests who want to be closer to Times Square. All of our GEM Hotels have a different distinct style that reflect their guests and neighborhood. The neighborhood we're in currently in undergoing new development and is completely safe and secure. There are some fantastic restaurant locally that your can experience a slice of New York. Thanks for giving us a try and I hope you may think of us again. Cheers
We had a King size bed with 18" on each side of the bed and 1 foot of space at the end then a small desk. This was the smallest room I have ever stayed in. BUT it was very clean, the front desk personel were VERY helpful.Genuine Hotels.com guest review
Response by The GEM Hotel Hudson Yards Thanks for providing us your feedback. While our rooms may feel small, rest assured that they are average for comperable rooms in New York City. I'm glad our staff was able to be helpful to you during your stay. We hope you will think of us again if you return to New York. Thanks
"College trip to new York"
We could not have had a better experience with our hotel. The hotel held our bags all day before and after our stay and bent over backwards to help us out. The hotel was close to the train and subway and the staff had amazing food suggestions. A GREAT PLACE TO STAY, 5 STARS!Genuine Hotels.com guest review
Response by The GEM Hotel Hudson Yards Dear College Bound Guest, Thanks for choosing us for your trip to New York. We value your feedback. Our staff works hard to make great suggestions for our guests. We hope to see you again if you choose to return to New York. Thanks again
Hands down it was the worst experience I've ever had staying at a hotel in NYC. The staff was very friendly and nice, but the place itself is terrible. Oh, where should I even begin? The super-small rooms, the non-functional TVs that have only sports channels, no room service, no mini-bar, and - NO INTERNET. I was staying there for a week and there […] WAS NO INTERNET - not wireless and not wired. Terrible. Avoid at all cost. The rooms aren't cheap either. Read moreGenuine Hotels.com guest review
"As you would expect"
You get what you pay for in NYC. My King Size bed was the ENTIRE size of the room. There was literally less than 2 feet surrounding on any side of the bed.Genuine Hotels.com guest review
"Clean and courteous but location isn't great"
The hotel is the diamond in the rough in the neighborhood it is in. Situated near the entrance to the Lincoln Tunnel there is a lot of traffic noise and you have to cross a ton of traffic to get to the hotel coming and going into midtown. I wouldn't recommend this if you are a tourist. However, if traveling for business like me and most likely taking […] cabs it is easy to access. I tried to find their preferred parking but couldn't and there isn't much parking nearby - something to keep in mind. But on the up side the staff was great, the hotel was pretty quiet and it was very clean. Read moreGenuine Hotels.com guest review
"nasty hotel nasty stay"
hi All, This hotel is decrepit. It smells, the beds are very uncomfortable, the bathroom is falling apart and there are bugs. Please avoid at all costs... Not worth even a cheap fare.Genuine Hotels.com guest review
"NYC is clearly very expensive"
I booked 3 nights online through hotels.com. The room was very small - I estimate approximately 200 square feet. It was attractively furnished, had a flat screen TV, and free wireless internet was included. The bathroom was updated, clean and plenty of towels were provided daily. There is no restaurant or food of any kind on the premises. The hotel […] is not located in a great neighborhood but Times Square is only a 20 minute walk away and it's easy to flag a taxi if you want one. The hotel staff was very friendly. In short I consider this to be little more than a comfortable, albeit expensive, crash pad but would stay there again if I could not find similar accomodations for less money. I travel a lot and the rate I paid felt very expensive for what I got. I understand this is more a statement about the cost of accomodations in NYC than it is a reflection on the relative value of this hotel. Considering midtown hotels are probably 2-3 times the price for a basic room, this might be the best one can hope for when visiting the Big Apple. Read moreGenuine Hotels.com guest review
"a hidden gem?"
I needed to stay in the neighborhood, and this was the second hotel I've been in within half a mile. I felt safe, the room was clean, and the staff was nice. Negatives were having to go all the way to the basement for ice. My view was not inspiring and my air conditioning was challenged by the really hot conditions. But it probably does great in normal […] summer. There really wasn't any good gathering place to hang out. Was it worth the price? I'm not sure. Read moreGenuine Hotels.com guest review
It's a no-frills hotel (including the staff), great value for how clean and quiet the rooms are. The location is just so-so - there's really not much around the hotel at all, got a little scared walking by myself to the hotel at night. Cabs were easy to get. There's a corner gas stations where all the cabbies hang out. No restaurant, no store, no […] wine. Vending machine and ice downstairs. The front desk lady was incompetent. I booked via hotels.com, got confirmation number. Called hotel and they said that they have my reservation but didn't have any available rooms. I'd have to call back hotels.com and cancel my reservation. After back and forth on phone with Hotels.com and the GEM hotel for a solid hour, FINALLY she admitted that there was one room left with double beds. But since I booked a king sized bed, that's why she told me they had no more rooms. ???? UGH. Why didn't she just tell me that in the first place? Read moreGenuine Hotels.com guest review
Great facility, ok location but price & quality of facility make up for the walk.Genuine Hotels.com guest review
"No GEM was this...."
I've stayed in plenty NY hotels to know not to expect spacious rooms - but this was sad...my office cubicle is bigger than these rooms! The entire week I stayed there was some musty kind of smell when you first enter the room - I believe it was coming from the bathroom. The only saving grace for this hotel was the location was pretty decent for finding […] street parking if you have a car. Read moreGenuine Expedia guest review
"Nice Hotel but in not so nice area"
The Hotel is fine but the location (area) is not. I ended up not doing some things because walking outside the hotel was not very safe. Also not too convienent and if you can't get a taxi and have to walk to where your going hide your valuables.Genuine Hotels.com guest review
"GEM Hotel on 36th and 9th in NYC"
Cozy and clean. Thin walls though. We could hear neighboring hotel room tenants. Friendly staff and just a few blocks from train station and Times Square.Genuine Hotels.com guest review
Response by The GEM Hotel Hudson Yards Thank you for taking the time to tell us about your recent stay! We hope to have you join us again on your trip to NYC!
"Hotel GEM - Not what I asked for"
Did a girls' trip to NYC with 4 friends. The hotel was easy located right off the Lincoln Tunnel. I reserved 2 double beds but when I got to the hotel, I was given a room with a king size bed. Thank goodness 1 girl wasn't able to stay because I don't know how we would of all fit in the king size bed. The front desk people were nice, but I was definitely […] disappointed that I didn't get what I booked. Read moreGenuine Hotels.com guest review
Response by The GEM Hotel Hudson Yards Thank you for taking a moment to tell us about your recent stay! I ma verys sorry we werent able to make it more enjoyable for you!
First time in manhattan, so nothing to compare to. We didn't spend much time in the room, beds were comfy enough and a small walk to 34th penn station to get subway all over.Genuine Expedia guest review
"boutique hotel close to Penn Station"
a small boutique hotel close to Penn Station: about 4 blocks away. Located on a quiet street. Safe to walk around even at midnight. Walking time to time square about 15 minutes. Some small restaurants close by but they are not fancy. Room is very small: around 150 sq feet including bathroom. Room is clean and comfortable except for the space. Floor […] is quiet. Need to open window to get some ventilation. Has free Wi-Fi. Staff is helpful and able to store luggage free for a few hours after check out. Relatively convenient location. Read moreGenuine Expedia guest review
"Great value for money"
We stayed here between 9th-12th November and would definitely recommend. The rooms are small and compact but they have everything you need such as tea/coffee making facilities, bottled water, toiletries, bath robes, iron all included in the price. The group we travelled with didnt have half of these facilities included in their hotel & they had paid […] alot more. We were hardly in our room as there is so much to see and do in new york. We only went back to shower and sleep. The shower was amazing and the bed was so comfy. The staff were all really friendly and willing to help. The location was great and we were able to walk into time square in about 10-15 mins. Taxis were also available right outside the hotel. If your planning on spending quite a bit of time in your room then this hotel may not suit as the rooms are small. But if you just want somewhere to return to afterc a hectic day sightseeing to shower, change, sleep then this hotel is perfect. Its in a great location, its very clean, friendly staff and very good value for money. We would definitely look to stay here again on our next trip to new york. Read moreGenuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )