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1 room, 2 adults
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449 West 36th Street, Midtown West, New York, NY, 10018, United States of America, ‏‎800-491-6126
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3.8 / 5Good

Score breakdown (from 202 reviews)

Average rating for:

  • Cleanliness
    4.2
  • Service
    4.2
  • Comfort
    3.6
  • Condition
    3.7
  • Neighborhood
    3.3
3.0 / 5Good
"Clean and nice on the inside, neighborhood not"
Overall the room was clean, nice but a little small. The staff were all nice and helpful. I was visiting New York for the first time. After leaving uptown, I did not feel comfortable walking back to the hotel which we did the first night. I suggest if you stay at the Gem, be prepared to take a taxi late nights. It is dark and isolated. Walking to the subway during the day was easy.
Genuine Hotels.com guest review
2 night business trip Apr 12, 2014
A Traveler
US
5.0 / 5Outstanding
"Very conveniently located near Penn Station."
Friendly staff, quick check-in, will definitely stay there again. Small room, but very modern, nice, comfortable and clean.
Genuine Expedia guest review
Other trip Apr 15, 2014
Linda
US
4.0 / 5Excellent
"The GEM hotel definitely lives up to its name!"
This hotel is in a great location in Manhattan. The rooms are small, as are many places in New York, but they are very modern and clean. They provided reliable wireless and wired internet for free. Coffee, tea and two complimentary water bottles were provided. I strongly recommend this hotel for anyone looking for good value, friendly staff, and a comfortable place to stay.
Genuine Expedia guest review
Other trip Apr 14, 2014
Sylvia
US
4.0 / 5Excellent
"Good value"
Stayed for 1 night, good value and decent proximity to subway to get around the city
Genuine Expedia guest review
Other trip Mar 31, 2014
A Traveler
US
4.0 / 5Excellent
"Convenient to the Javits Center"
Hotel is within an easy walk to the Javits Center. The staff was very friendly and accommodating my early check-in. The rooms are the typical small NYC rooms but it was very clean comfortable.
Genuine Expedia guest review
Other trip Mar 31, 2014
Mike
US
2.0 / 5Fair
"Very very small"
This hotel was very clean and 1 person would be fine in this room but it is way to tiny for 2 people in a room.
Genuine Expedia guest review
Other trip Mar 30, 2014
Roxanne
US
3.0 / 5Good
"Handy for MSG"
Room was about one foot wider than the bed in all directions, which perhaps is to be expected in NYC but made it tricky to move around. We spent very little time in there. Comfortable, with good facilities, but definitely a bit awkward with two people trying to move about.
Genuine Hotels.com guest review
1 night trip Mar 22, 2014
A Traveler
US
5.0 / 5Outstanding
"Great NYC Hotel"
Very happy with my stay at The Gem. The room was clean and comfortable with all the amenities needed. Two very important things to me; the water pressure was great and the WiFi strength was perfect. The staff was very friendly and helpful. Can't say anything bad about this hotel, definitely recommend it.
Genuine Hotels.com guest review
4 night trip with friends Feb 14, 2014
MIke
US
5.0 / 5Outstanding
"The GEM is definitely a GEM! Great Experience!"
We stayed at the GEM Hotel in Midtown this past weekend. They offered the best rate we could find in the area for a hotel room with 2 beds, which is why we booked it. We were a little concerned that it would be too far from Penn Station, Times Square and Madison Square Garden for walking with little kids (age 6 and 9). However, we were pleasantly surprised at how convenient it was. We walked from Penn Station to the hotel with all of our luggage and both kids in tow, being totally unfamiliar with the City, and it only took about 10 minutes. The walk to Times Square took about 15 minutes at a leisurely pace. The hotel staff was very friendly and welcoming, the room was very clean and the beds comfy. The bedding and towels were really nice quality and the water pressure in the shower was great. I'm a bit of a water pressure snob, so that was important for me. The room wasn't very big, but I think that's normal in NYC. It was certainly big enough for us to sleep and shower in, which is all we needed the room for anyway. The hotel staff was very accomodating and helpful. Thoroughly enjoyed our stay!! We'll be back!
Genuine Expedia guest review
Other trip Dec 26, 2013
Andrea
US
4.0 / 5Excellent
Hotel was nice, quiet and next to 10th Ave. which is a great street to get a cab heading north because cabs run up 10th Ave. a lot due to gas stations on that street.
Genuine Hotels.com guest review
3 night trip with friends Nov 21, 2013
A Traveler
US
3.0 / 5Good
"Average"
Small and basic space with terrible grinding sound vibrating every time the elevator was in use. Bed was fine, heat was hard to adjust properly . View was of an air shaft . Good location for the Javits center, otherwise quite a desolate hike past the Lincoln Tunnel entrance !
Genuine Hotels.com guest review
1 night trip Nov 27, 2013
A Traveler
US
3.0 / 5Good
Our room was very small for 2 people. Location was not in the best neighborhood.
Genuine Expedia guest review
Other trip Nov 30, 2013
Dee
US
4.0 / 5Excellent
"Very Good"
I loved the hotel, small rooms but very nice and clean. The staff was super nice and helpfull. Although the hotel is a little far from the main attractions it was close enough to walk our way there.
Genuine Hotels.com guest review
4 night trip Nov 20, 2013
A Traveler
US
5.0 / 5Outstanding
"Midtown Hotel"
The room is very small for 4 people, but very clean. The vicinity is close to food chains.
Genuine Hotels.com guest review
3 night trip Nov 21, 2013
A Traveler
US
3.0 / 5Good
I will come back
Genuine Hotels.com guest review
2 night trip Nov 19, 2013
bjik
US
4.0 / 5Excellent
"cool location, great place for the budget!"
Very great location, and the room was very clean! close to most locations in new york, doesn't get much better! especially for the price!
Genuine Hotels.com guest review
2 night romance trip Nov 15, 2013
A Traveler
US
4.0 / 5Excellent
"Very convenient for Javitz center"
The Gem worked out perfect for my last minute booking for trade show. Its a short walk to Javitz center. Gas station around the corner has Dunkin Donuts and cabs to go wherever you need to in the city.
Genuine Hotels.com guest review
2 night business trip Nov 13, 2013
Rob
US
5.0 / 5Outstanding
"Convient to all the places we wanted to see"
Your desk staff was very friendly and accommodating. Great value for price paid.
Genuine Hotels.com guest review
3 night trip Nov 10, 2013
William S. Ashbrook, III
US
3.0 / 5Good
"Desk clerk tried to switch me to a Comfort Inn"
Nice place, overpriced, small rooms, desk clerk tried to switch me to the Comfort Inn Times Square, after telling me the hotel was full, at 3:05PM. What a scam. I said no way, I'd call Hotels.com, he gave me my (pre-paid!) room. Very close to Javits Center, nice b'fast place around corner (The Cafe Grind), but won't stay there again.
Genuine Hotels.com guest review
1 night trip Oct 18, 2013
John C
US
4.0 / 5Excellent
"Super friendly and helpful staff. Room very clean."
Greeted by very friendly and helpful staff. Very knowledgeable about the area and gave great directions. Will try to stay there again during future visits.
Genuine Expedia guest review
Other trip Oct 14, 2013
A Traveler
US
5.0 / 5Outstanding
"Great place"
Really nice place, clean, quiet, clost to the Javits Center, lots of great local restaurants close by amazing pillows! Highly recommended if you are looking to avoid the hustle & bustle of the city & tourists!
Genuine Expedia guest review
Other trip Oct 2, 2013
scott
US
3.0 / 5Good
"It's not luxury but the location is good."
This is a very basic boutique hotel with limited offerings. Don't expect room service, movies in the room, or any service you're used to from a Hyatt, Hilton, or Marriott. It's a simple sleep there but do all of your entertaining outside kind of place. The staff are friendly enough but don't expect extra effort from them. The rooms and hallways are small but you're not going to NY to stay in your hotel are you? Overall, it's a fine place to stay to just sleep and wash up. The rooms would be over priced anywhere else but for NYC it's fair. If you want a hotel away from Times Square near the garment district/Hells Kitchen area, it'll be a good place to consider.
Genuine Expedia guest review
Other trip Sep 28, 2013
Jonny
US
4.0 / 5Excellent
"Nice little spot"
The hotel was a nice little spot. Cons: It had only 39 rooms (according to the front desk attendant), the rooms were a little small and it's a few blocks away the action of Time Square. Pros: Great value for the money, the rooms were very clean and well maintained, the rooms didn't lack for anything (big flat screen tv's included) and the area was safe and close to the Hudson.
Genuine Hotels.com guest review
3 night trip Sep 12, 2013
A Traveler
US
2.0 / 5Fair
"Gem hotel"
The hotel is in a great location but the lobby and rooms are a bit dingy.
Genuine Hotels.com guest review
3 night business trip Sep 14, 2013
Susan
US
4.0 / 5Excellent
"Great Hotel for the Price (but thin walls)"
This is an excellent hotel for the price - and a good location, too; not too far from the mainstream "attractions." They have an excellent staff who were very approachable and helpful. (Good customer service seems a rare find these days but these guys have it.) The only drawback we found was that the walls are paper thin; we could hear *everything* going on next door in the middle of the night. That said, just make sure if you are sensitive to that (or booking with a child,) you let them know. With the attentiveness of the staff, I am sure they will accommodate!
Genuine Expedia guest review
Other trip Sep 17, 2013
A Traveler
US
5.0 / 5Outstanding
"Great Price & Comfortable for 1 night."
Great Price for a 1 night stay. Booked the Gem online. I had checked out a lot of other places that were way higher priced. Very Friendly and Helpful STAFF. Small, clean room with comfortable King bed. It had all my wife & I needed for an overnight in NYC. If you don't need a lot of extras like food, entertainment and bar, this works. Parking right across the street. Walking distance to Times Sq. and the Subway was short. The Gem Hotel is a place that I would stay at again.
Genuine Hotels.com guest review
1 night trip Sep 4, 2013
'CHRIS' R.
US
2.0 / 5Fair
"Eh"
Room smelled like mold and the elevator was broken
Genuine Hotels.com guest review
1 night business trip Aug 28, 2013
Randi
US
5.0 / 5Outstanding
"Location"
Staff was excellent, but the hotel location is very bad. It is in a remote area and at least four blocks from any level of civilization. So, it was very difficult to go out at night unless using a cab which is a horrible thing to do in NYC.
Genuine Expedia guest review
Other trip Aug 29, 2013
A Traveler
US
3.0 / 5Good
"Fairly decent hotel, smaller rooms"
The place is a bit away from the main streets/avenue in manhattan. The rooms are small and the hotel doesnt have a restaurant, which is sad.
Genuine Expedia guest review
Other trip Aug 14, 2013
Prashant
US
4.0 / 5Excellent
"good location as its 5 min walk from time sq"
My stay was only for two nights but was all i wanted clean queen bed, clean bathroom some of the fixings an fittings were delicate and workmanship on tiles looked to be improved but other than that great place to get your head down and then get out an enjoy the sights of manhattan close to everything including Penn Station subway very close so access to the rest is a few minutes away :-)) reccommended to the shoppers and sight seeing people who don't want to stay in the hotel room.
Genuine Hotels.com guest review
2 night trip Jul 9, 2013
A Traveler
US
5.0 / 5Outstanding
"Hotel for a girls night out"
We got into NYC at 5 am and were looking for somewhere to stay. The hotel staff was very helpful and because I am a flight attendant they let us check in early. This is now the only hotel I will stay in when I travel to NYC.
Genuine Expedia guest review
Other trip Jun 17, 2013
The1SiMonae
US
4.0 / 5Excellent
"Very close to Javits Ctr."
The staff were extremely friendly and helpful. The hotel is quite basic but the price was low and it was amazingly close to the Javits Ctr. That means the neighborhood is crummy, of course, but the convenience was perfect.
Genuine Hotels.com guest review
3 night business trip May 28, 2013
Biz traveler
US
1.0 / 5Poor
"not our booking"
We book a room with two double beds arrived at 11 am left our bags at the hotel and return at 6 pm and the only room that was available was room with one double bed
Genuine Hotels.com guest review
1 night trip May 18, 2013
A Traveler
US
2.0 / 5Fair
"not much for the money"
hardly qualifies as boutique. poor quality mattresses, scuffs on walls, aesthetically ordinary, far from subway and anything a guest might want to do. Laughed when told by staff they offered complimentary water in the room. Wow,, I thought, that is a special bonus!
Genuine Expedia guest review
Other trip May 24, 2013
sandy
US
3.0 / 5Good
"they try hard"
very nice and attentive staff - decent (small) room - but tough neighborhood and bad location for either nightime fun or work downtown
Genuine Hotels.com guest review
1 night business trip May 15, 2013
A Traveler
US
3.0 / 5Good
"Decent room - ugly hotel"
The room was tiny but nice linens and frankly well renovated. It's just a shoebox of a hotel with one of those nondescript lobbies with a desk like you're in Eastern Europe. Down a sketchy part of 36th street. It doesn't live up to the photos. Or the price. There must be a better place to stay in NY for $300.
Genuine Expedia guest review
Other trip May 4, 2013
A Traveler
US
3.0 / 5Good
"Good enough"
The Gem was good enough, was in town for a convention at the Javits center, very convenient location. Our room was clean, small but typical for NYC.
Genuine Expedia guest review
Other trip Apr 15, 2013
A Traveler
US
4.0 / 5Excellent
"Front desk"
Christina at the front desk was very helpful. She was great. :)
Genuine Hotels.com guest review
1 night family trip Mar 27, 2013
Paula
US
3.0 / 5Good
"Its Okay"
This is an okay hotel. My boyfriend and I come here often. The rooms are kind of small but its just enough to rest and go out sight see around. Every time we have been here the ac has worked and the linens were always clean. Cant say much for the service; due to the fact that there isnt really any room service. But if and when I need help they always assisted me. One occasion I have lost my phone and I got it returned the same day. Its close to shops, 34th street, the movies and everything else.
Genuine Hotels.com guest review
1 night trip Mar 17, 2013
Jen
US
3.0 / 5Good
"A decent place for West side business"
Overall fit the bill and a good value. Main advantage was that I had business on the West side and was within walking distance. Room small as expected, but kept up well and had all the necessary amenities. Wake up call came ten minutes late, a bit challenging getting the temperature just right between hot and cold, neighborhood absolutely nothing to speak of, even a little intimidatingly vacant but more than adequate for quick, semi stylish, moderate priced convenience.
Genuine Hotels.com guest review
1 night trip Mar 12, 2013
A Traveler
US
5.0 / 5Outstanding
"Beautiful stay"
it was very last minute when I booked this room. The staff were very friend.
Genuine Expedia guest review
Other trip Feb 16, 2013
A Traveler
US
5.0 / 5Outstanding
"Quite the little GEM in the Big Apple!"
Staff was super friendly. Room was very clean. So happy that we found such a lovely place to stay during our trips to NYC.
Genuine Hotels.com guest review
1 night romance trip Jan 30, 2013
Liz
US
1.0 / 5Poor
"Terrible Hotel"
The customer service was sub-par. The room was miniscule and dirty. If you do stay there, make sure you ask not to be put in the basement. You will be right next to the employee break room and the public restroom and you won't get a minute of sleep.
Genuine Hotels.com guest review
1 night trip Jan 19, 2013
A Traveler
US
3.0 / 5Good
"Fair price, average hotel"
Reasonable prices for an ok hotel. But it's a bit of a walk from public transportation, and not a very inspiring neighbourhood.
Genuine Hotels.com guest review
1 night romance trip Jan 3, 2013
Michael
US
3.0 / 5Good
"Gem review"
Front desk staff friendly & extemely helpful. Bathroom nice but seat was not clean. One bathrobe for double occupancy, no shower caps. Nice blackout shade but no curtains, hence privacy but no light. Furniture too large for the room & the tele remote was held together with dirty tape (?). Small, quiet, way out of the way.
Genuine Hotels.com guest review
1 night business trip Jan 2, 2013
A Traveler
US
4.0 / 5Excellent
"Ok stay"
Rooms are very small. I would of liked a refrigerator. The TV did not have a lot of channels. Getting checked out Elevator was not working. Service was good. We needed extra creamers and the attended went out of the way for us.
Genuine Hotels.com guest review
2 night trip Dec 10, 2012
Anne
US
4.0 / 5Excellent
"Room"
The room was much smaller than expected for four adults. However, the room was very clean and quiet, especially it was near an elevator. The location was much further from the hub bub and located in an up and coming neighborhood. Overall the experience was a good one and would definitely stay there again.
Genuine Expedia guest review
Other trip Nov 23, 2012
A Traveler
US
5.0 / 5Outstanding
"Well"
I loved way better than I expected
Genuine Hotels.com guest review
1 night romance trip Oct 28, 2012
Adam
US
5.0 / 5Outstanding
The hotel room was small but cosy, the staff are wonderful very friendly and helpful.
Genuine Hotels.com guest review
2 night trip Oct 12, 2012
Trish
US
5.0 / 5Outstanding
Very friendly staff. Room is small, but excellent maid service. Out of the noise, but still close to anything you need.
Genuine Hotels.com guest review
5 night trip Oct 10, 2012
A Traveler
US
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