"A night away + 1 extra"
The Hotel is in a wonderful location for Kendal town centre and also if you wish to travel further a field, it also has free car parking under cover approximately 50yds away. The room was spotless on the 4th floor overlooking the river Kent with an excellent view of the surrounding area. The Bar snacks are excellent value for money. The breakfast is […] buffet style and eat as much as you want nicely cooked and plenty of it. The staff are very friendly and polite. The title (+1) we initially only went for one night but it was so good we had another and glad we did. Can definitely recommend and we will go back. Read moreGenuine Hotels.com guest review
The riverside hotel is central in Kendal, on arrival we were told where to park which was free. We went to our room on the 4th floor, very nice room we had a double and a single bed in our room. Clean and spacious. Breakfast the next morning was very good, a calm room with efficient staff. We used the pool and sauna whilst we were there, changing room […] was a bit small but good facilities in there. Read moreGenuine Expedia guest review
Comfy room though not keen on salt residue on the walls - indicating damp. Poor breakfast set up, requested sauce and had to wait ages for them by which time had eaten half my cold breakfast. No tomatoes. Food seeped in oil. Very poor array of fruit - no apples / grapes only oranges and grapefruit. Friendly staff. Great swimming pool, leisure facil […] ities. Read moreGenuine Hotels.com guest review
"Nice pool, good for 3 stars"
Expensive area to stay, but nice enough. Staff friendly.Genuine Expedia guest review
"Good location and facilities, bad food and wine."
The spa facility and gym is good, but the meal in the restaurant was very average. Poor service, bad wine and stale cheese. Room had a great view, but I felt it was slightly overpriced.Genuine Expedia guest review
This hotel has so much potential but spoilt by the cleanliness and finish, the walls are covered in scuff marks stains, a good coat of paint would transform the place as structually its sound. Went outside for some fresh air, the outside area overlooked the river and had good views, but was spoilt by tables covered in glasses and ash trays overflowing, […] no excuse. The carpets, bed covers were filthy, in my room the bed cover and wall were stained from tea/ cofee being spilt with no previous attempts made to wash them. Skirting boards filthy, carpets not vacuumed. Management sort the cleaning out, my room at nearly 5 pm wasnt ready for me and the hotel was not even a fraction full. Having bumped into the cleaners I could see they were left to their own devices and unsupervised. When I asked about my room they told me I had to wait and carried on chatting and working on other rooms that were not going to be occupied. Strong management would turn this failing hotel into a gold mine. Great shame Read moreGenuine Expedia guest review
"Nice hotel close to the lake district"
Nice hotel, good breakfast, view on the river, swimming pool ok with small spa, hairdryer not working in man swimming pool changing room, in our room there was water leaking in the bathroom from the heater (not too much anyway)Genuine Expedia guest review
"Hotel is tired and staff can't be bothered"
Staying for 3 nights, we were initially upbeat about the location and reception area. Watch out for the one-way system in Kendal though - it's not obvious how to reach the small hotel car park. Checking in was efficient but it started to go downhill from there. Cleanliness is clearly not high on the priority list for the staff here, neither in the […] general areas nor the rooms. Why they are using staff who can't be bothered to clean properly is a mystery, as it only serves to put customers off coming here. The rooms have no air-conditioning and have limited window opening capacity, resulting in uncomfortable sleeping conditions. Following the poor night's sleep, all hopes rested on a good English breakfast, but what a joke that was. You would have thought the breakfast staff had been forced to work as a punishment, such were their miserable faces and reluctant attitude to provide any service - e.g. 40 minutes to get some toast and tea (and only after repeated requests). The exception was a preganant lady who was there on one morning, and she showed how staff attitude can make all the difference to an enjoyable breakfast. Overall, lazy attitudes are killing this place, which could otherwise be a positive hotel option. Read moreGenuine Expedia guest review
"Hotel conveniently located in Kendal Town Centre"
We found the location of hotel to be convenient, The northern tip of Winderemere lake is only 20 minutes drive away. We went in August, it was rather hot and stuffy, no air conditioning but found an electric fan in the room. The downside of sleeping with windows open is that you will hear the traffic in the early hours of the morning. The staff are […] helpful. Generally clean and comfortable room but let down by the lack of attention to the details in general upkeep of the hotel. Has WiFi facility but not a secure network so cannot use it for sensitive work. Read moreGenuine Expedia guest review
Hotel was in a great location! Right by the river in Kendel with a short walk into town. Was given a family room 312, however it was on the road side with loud traffic right though the stay. Had to leave the windows open as there was no air conditioning, room was very warm. Pool area very good as was Breakfast.Genuine Hotels.com guest review
the hotel was good but the rooms are a bit dated ie can do with painting and a update the location was fantastic the 1 problem i had was the wifi i was in room 10 and needed the wifi just to keep track on things ie emails but i had no wifi from my room eating in the bar in the hotel was very nice and the food was very good but the breakfast not so good […] the fresh fruit salad well if you like orange you will be ok but not a lot else i think it was slightly limited it comparison to say the premier inn who seem to get that right and may be cheaper but with out the pool that was very nice Read moreGenuine Hotels.com guest review
"Did the job"
Ok hotel, nice location on the river and a pool and gym. Rooms were clean and functional although no air conditioning which was a bit of an issue as we stayed on 2 fairly muggy nights.Genuine Hotels.com guest review
"Great location badly needs re-furb."
Room had good view recnt bathroom ok bed clean and comfortable but the decor in throom was well past its sell by date, wall paper peeling and dirty needs a re-furb badly, other parts of the hotel were also badly in need of re-furb the stairs down from third floor had aunpleasant fetid odour probably due to the rotting window frames that seemed to be […] a feature all over the hotel. Read moreGenuine Expedia guest review
"Great stopover hotel"
Stayed here a number of times on business trips. Great food and hotel. Highly recommended.Genuine Hotels.com guest review
Overall everything good apart from early morning lorriesGenuine Hotels.com guest review
Rooms were looking tired and shabby. Bedding not clean. Food served at breakfast was not good - a disappointment ll roundGenuine Expedia guest review
"1 hour late check in"
Good hotel, room and breakfast. One hour waiting to get into the room, with two children, receptionist no very friendly. Swimming pool not to bad, few hears in the water. Nice housekeepers.Genuine Hotels.com guest review
"great 'four legged friend.'..ly hotel"
Good location, helpful staff, relaxed atmosphere towards our dog, great breakfast, good priced bar menu, disappointing pool - very small and used more by the public for private lessons when visitors to the hotel are not allowed to use, poor selection of beers/lagers at the bar, in need of a little TLC but would stay there againGenuine Hotels.com guest review
"Good central location for exploring Kendal"
Nice hotel close to River and centre of Kendal, perfect for exploring. Small but clean swimming pool, jacuzzi, sauna etc, very welcoming after full day out in Lake District. Good level of service, pleasant and friendly. We were able to leave or car in the car park for a few hours to shop, after we had booked out.Genuine Expedia guest review
This hotel is so past it's best!! The receptionist who was working the day we arrived was brilliant. We got to our room and it was filthy so she offered to show us another room but unfortunately this wasn't much better! This was supposed to be a romantic weekend getaway where I proposed to my girlfriend but the hotel put a dampner on it. WILL NOT STAY […] AGAIN!!!! Read moreGenuine Hotels.com guest review
"the old river hotel"
Loved the old building and the location was great. Was a little hard to find thoughGenuine Expedia guest review
"get more than you pay for"
Good quality all round hotel for star rating, clean tidy rooms with good friendly service. A good breakfast included and use of excellent spa and gym facilities. Very close to town centre and local attractions.Genuine Hotels.com guest review
"gateway to lake district"
bit of an exercise to get to room on third floor, good breakfast offered, traffic noise was a bit much as room overlooked bridge into KendalGenuine Hotels.com guest review
"Great location & triple room great value"
Very nice Hotel but some areas in need paint/maintenance. We ate the bar food which was very good value Unfortunatle, using the hotel's postcode in Google maps, we were (strangely) directed into a business park and we had to phone hotel for further instructions!!Genuine Hotels.com guest review
"Well situated hotel"
Hotel reflective of description and photos. Well situated easy stroll to shops and restaurants. Easy hotel parking. Good communal areas to sit and relax. Very good break-fast offering a good choice to suit most peoples preferences. Pool pleasant only niggle is rules for pool use displayed on wall and parents not reminding their children to adhere to […] them annoying!!! and no hotel staff to ensure children not jumping in preventing you at times from enjoying your swim. Did not have meals only breakfast at the hotel as a good selection of restaurants a short walk away offering far better value for money. We had a ground floor room with no blinds or nets so no privacy when wanting to get changed unless you closed the heavy curtains shutting out all the light. Overall a very enjoyable stay. Read moreGenuine Expedia guest review
couldnt fault it had a fantastic timeGenuine Hotels.com guest review
Very satisfiedGenuine Hotels.com guest review
Friendly staff and comfortable stay.Genuine Hotels.com guest review
"Lovely hotel, brilliant location"
The Riverside is a comfortable friendly and relaxing hotel. Not so big which is why we like it so much. The view of the river from every room is a delight. It is also close to the shopping without the biz of the high street. Ducks and swans sailing past, lovely. The staff were helpful and very pleasant. The rooms are spacious and well equipped. Sitting […] on the bar terrace over the river in the sunshine was just the best. At breakfast if you leave hungry it's your own fault. Service was quick for tea and toast everything else was buffet style. On this occasion we didnt use the gym or pool. The parking is right beside the hotel under cover which for us was a bonus as we were on a motorcycle. The hotel is so good we booked again for next year. Read moreGenuine Expedia guest review
The staff were very friendly and helpful. The shower head was not the cleanest but everything else was fine.Genuine Expedia guest review
"Great location and brilliant hotel."
Me, my girlfriend and 3 yr old son. On arrival very friendly staff and helpful, superb balcony enjoyed with a beer looking on the river kent. Decor wasnt the best but who is that bothered, Spa facilities pool, sauna, jacuzzi and steam room all very relaxing and good size and very clean. The room was modern and very clean great facilities within the […] room. Would recommend to any occasion or stay. Read moreGenuine Expedia guest review
When we book a hotel we use it as a base but this one had a swimming pool and gym so this is a plus point but dining at night we did not do due to the prices so we dined else where but that we're our choice but every thing else were okayGenuine Hotels.com guest review
The room was well equipped and large with good views over the river. Breakfast was as much as you could eat and food was refreshed regularly. Good parking adjacent and situated only a short walk to the centre of Kendal. All staff appeared helpful and friendlyGenuine Hotels.com guest review
This was a lovely hotel to stay in, with the added bonus of a spa which we could use. We stayed one night to break our journey, but due to traffic and length of our journey arrived just about 9 so the kitchen closed and we had to make do with crisps from the bar, bit disappointing. Staff were friendly and helpful and breakfast was excellent. Room well […] appointed and comfortable and clean. Spa facilities were much enjoyed the following morning before heading off on the remainder of the journey. Attention could be given to cleaning in the reception and other areas, where the settees had not been moved for some time and large amounts of dust had gathered underneath on the wooden floors - shame as it gives the wrong impression Read moreGenuine Hotels.com guest review
would recommend to anyone thinking of visiting Kendal. Service was good, amenities were excellent, room was clean and comfortable.Genuine Hotels.com guest review
"lovely hotel, handy for exploring"
Stayed in a suite. Some of it was dated but mostly lovely. Would recommend adding a hairdryer into the room thoughGenuine Expedia guest review
"Shame car park is far away"
Nice hotel, clean and tidy, the car park is not part of the hotel and have to drag the cases over cobblestones. Breaky was good.Genuine Hotels.com guest review
"Very central for the area"
Dinner in the dining room was expensive far better to eat in the bar. Barring that the hotel was excellent.Genuine Expedia guest review
"Great place as a base for the Lakes"
A lovely hotel with great facilities, very friendly staff and delicious breakfast menu. On the downside, the menu in the restaurant is limited, especially compared to the menu in the bar, and the bar ran out of several varieties of white wine, limiting the choice. Other than that, a great stay. We'll doubtless be back.Genuine Expedia guest review
Great location,near to town and nice walk in the park,staff were friendly and helpful,would go back again.Genuine Hotels.com guest review
"Good for families."
Nice helpful staff, bar snacks and breakfast were good to very good. The only downside is that the hotel is somewhat rambling with an 'empty' feel to it although this could be quite welcome to families with small children.Genuine Expedia guest review
"disappointed.....but not if you are a pidgeon?"
this should be the best hotel in kendal, but somehow fails. Whilst well located, it is rather faded & tired, & was not really value for money. The pidgeon that had flown in via the open window that was busy making a nest on top of the wardrobe, may however had a more rosy outlook on the accommodation on offer than I did.......Genuine Hotels.com guest review
The hotel is in a great position and the staff very friendly. I would recommend to all.Genuine Hotels.com guest review
"Good hotel but needs a little TLC"
Nice hotel but decor is getting a bit tired. Staff very friendly and helpful. Car park is a bit small and taken up with health club members, rather than reserved for guests.Genuine Expedia guest review
"great location, and a pool"
Kendal and this hotel were greatGenuine Hotels.com guest review
"Great for a Lakes base."
This was a very well presented and maintained hotel, with helpful staff and lovely surroundings. We'll be back.Genuine Expedia guest review
overall the hotel is average. floor in bath was very dirty. toilet didn't work properly and it took ages to flush. waiting in the bar was very long. prices in the bar higher than in London pubs. the only plus was an indoor pool and good location.Genuine Hotels.com guest review
clean and tidy room with nice view of river,breakfast was good.hotel near town but not noisy would stay there againGenuine Hotels.com guest review
"Superb pet friendly accommodation"
We really enjoyed our stay at the Riverside Hotel . The room was clean and tidy and the food was above average but the most pleasing aspect of the hotel was their attitude to our two dogs . This is truly a pet friendly hotel with a very relaxed attitude . We were never made to feel in any way that they were a problem which is very refreshing . We would […] not hesitate in recommending the riverside to other dog lovers and we will certainly return if we go to Kendal Read moreGenuine Expedia guest review
"middle aged couple Blackpool"
hotel staff very friendly & efficient only downside had a suite at the front of hotel & traffic noise was bad need triple glazingGenuine Expedia guest review
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