"Where's the customer service?"
First morning there, no cups for the coffee; waited only to learn none could be located. Room temperature control was impossible because the thermostat wasn't working and/or the fan wouldn't turn off. So tired the first two nights that it didn't matter once asleep. Third night got very little sleep because of the noisy fan. Took suitcases to the car […] 30 min. before noon checkout, came back for packages & key didn't work any more! Called front desk, said someone would come open it, waited so long I finally went to get it myself. Man w/key showed up as I was leaving the room. Where's the customer service? Read moreGenuine Hotels.com guest review
2nd time here and my stay was as good as the last time for sure. Next time in El Paso I will stay again.Genuine Hotels.com guest review
"the wonderful stay for a great weekend"
The stay was great overall! Service, neighborhood, and cleanliness of the room happen toto be perfect! I couldn't ask for anything better on how I was treated and took care of at the Hilton Garden Inn El Paso/University! Thanks and I will most definitely be planning to stay there when in town again!Genuine Hotels.com guest review
"It is the people that make the place lovely."
we had a nice stay. rooms are clean and comfy. i wanted to make sure to mention that the morning staff in particular was so thoughtful and cheery. it made me think that the GM of this property is really good at hiring. there were 3 different women in the restaurant and a male front desk guy that all had a sense of humor, big smile and created a welcoming […] environment. if we return, we will stay with you again. (and we will eat at Avila's - oh my) Read moreGenuine Hotels.com guest review
"Had issues, but would stay again."
Stayed 3 nights, and we had a few issues, but the staff was helpful with trying to correct the problems. Night one, we had unruly noisy guests running up and down the hall,slamming doors @ 3:00a.m., should have called front desk, my fault. We changed rooms the next morning. The second morning a maintenance person tried to enter our room @ 5:30 in the […] morning. Not a great way to start the day with your door being opened. The safety catch stopped him. He went to the wrong room. The third morning the kitchen burned bacon and set off fire alarm at 5:30. Are you kidding me? All of that being said, we'd stay again. We were given some compensation on our bill as their motto is "satisfaction guaranteed", Good location, clean hotel. Staff did try to fix problems. Read moreGenuine Hotels.com guest review
"Toilets need updated"
The toilet clogged up the first time it was used called to have it fixed. it clogged up the next time it was used a different person came to fix it. no problems after that with the toilet.Genuine Hotels.com guest review
"Small Hotel, great service"
Stay there for only one night and it was great. Room was clean and nice size, beds were soft and clean. Staff was friendly. Will stay again next time around.Genuine Hotels.com guest review
"a good place to stay"
A nice place to stay with plenty to do nearby.Genuine Hotels.com guest review
"Great location awesome service"
Staff was very nice and helpful Carlos was very nice and help us with our accommodations.Genuine Hotels.com guest review
Nice little hotel in University area w lots of restaurants nearby--great lobby area!! perfect to conduct my business meeting . Only drawbacks were the carpet in room was very stained and looked worn-- did not expect that from a Hilton property-and my bathtub could have looked cleaner But i will probably stay again as i really liked the location and […] the overall look of interior plus it had a fridge and a microwave in room! Read moreGenuine Hotels.com guest review
Room was very clean and hotel staff was very friendly.Genuine Hotels.com guest review
"Just passing through"
Quick overnight stay was comfortable, my wife thought something smelled funny though.Genuine Hotels.com guest review
NiceGenuine Hotels.com guest review
Great hotel! Comfortable beds, room was clean, location was great. All in all a very pleasant stay.Genuine Hotels.com guest review
"El Paso Visit"
Staff A+ and hotel was clean and freshGenuine Hotels.com guest review
"Excellent location for UTEP events"
I had a very pleasant stay. The one area for improvement would be an operational bathroom fan.Genuine Expedia guest review
"edge of UTEP campus"
The perfect place if UTEP is in your plans. Close to college and to lots of restaurants.Genuine Hotels.com guest review
"Close to hospital"
Not the hotels fault but not a good stay as I was nervous about some surgery and then I was sore. The room was clean and the service was great but I wasn't really enjoying myself.Genuine Hotels.com guest review
The gentleman that checked us in was very helpful and polite... If I'm not mistaking his name was Guillermo... Even greeted us by our names...Genuine Hotels.com guest review
Every aspect of this facility exceeded expectations! Service was top notch. We will use this hotel exclusively when visiting El Paso. Housekeeping shined the chrome in the Bathroom daily, nice touch!Genuine Hotels.com guest review
the women at the restaurant were friendly and very nice to deal with, no matter the meal or the time of day. Super staff!Genuine Hotels.com guest review
Ms Rodriguez checked us in again & she still has a bad attitude She Insisted and persisted that our reservation was Not from hotels.com & that we HAD requested a handicapped room.Neither is true. "I'm looking at it right now," she said, looking at her computer screen. We got the room we wanted but her nasty attitude is a huge contrast to everyone else's […] there. The staff at the restaurant were all exceptionally friendly. Read moreGenuine Hotels.com guest review
"Front desk service"
For our first night we were given a room that felt like a hospital room because the shower stall had so many gadgets. The bathroom vanity was too small for two people and towels covered the adjacent toilet top. We did not request such a room and when we called the front desk, the same woman who checked us in said "all the rooms are the same." Not true. […] We've stayed there before. We were tired tot change rooms that night, but we did the following morning. Desk clerk then was very nice & helpful! Second night was just fine. Read moreGenuine Hotels.com guest review
"UTEP football camp"
The stay was great. The pool was small, but nice. The exercise room is nice, it did the job. The restroom was small, the cheap $5 shower head could be better. It does not adjust it I can shower my child. We got in late, so we slept in and put the do not disturb sign on the door. We were not disturbed, we left the room about 12:30 pm, and we returned […] around 5pm, our room was not clean. I informed the front desk and they advised that there was no one available to clean it but what needed to be done. They brought new towels, and made the bed, but the shower needed to be cleaned and the trash cans needed to be emptied. Read moreGenuine Hotels.com guest review
"Would stay again"
The staff was very friendly and helpful. Our room was clean and the bed was comfortable. Hotel is within walking distance of great restaurants. Only negative was that our room was next door to the mechanical room. Could hear a constant "hum" in our room.Genuine Hotels.com guest review
Stayed here for Neon Desert, and I have to say it was beautiful. Staff was very friendly. Room was lovely. Honestly can't find anything to complain about.Genuine Hotels.com guest review
FantasticGenuine Hotels.com guest review
Stayed 2 nights and the hotel was clean. The customer service was amazing. Would highly recommendGenuine Hotels.com guest review
I paid for a room that claimed to be a "smoking" room, but upon arriving, we learn that smoking in the rooms are not allowed. When paying for this room, there is nothing that indicates that our request for a smoking room would not be permitted, yet they take all of the money very quickly. Either, change the criteria here to non-smoking only, or allow […] people to smoke wherever they want! Read moreGenuine Expedia guest review
a bit difficult to get to off of I -10 due to the University. Staff very helpful. Coffee and cookies available in early afternoon, free newspaper. Pool lovely. The room temperature control worked very well. Overall, a very nice hotel.Genuine Hotels.com guest review
"Close to UTEP"
No complaints. Easy to get to. Great atmosphere.Genuine Hotels.com guest review
Great location. We were visiting family. Hotel was very goo, clean and room was a good size. Price was a little high, but our stay was very good. Staff was helpful and hotel was first class.Genuine Hotels.com guest review
"Soft mattress and terrible in-room coffee"
Several people had recommended this hotel to me and I was prepared to like it but certain things got in the way of a fully comfortable stay. The mattress was too soft and the coffee in the pods to make your own are the worst I have ever tasted. It's difficult to get up and go if you don't sleep well and have to go down to the lobby to get the slightly […] better coffee provided free there.My companion had fallen sick and we asked for early check in (1:00PM) and they would not let us which also left a bitter taste in my mouth. Also one of the shades in the room was torn.But the location is convenient to UTEP where I was giving a talk and that can go a long way. Read moreGenuine Hotels.com guest review
"Retrain Front Desk Staff"
My wife and I were on a road trip with our adult son. We booked as 3 adults on expedia and the hotel assigned us one King bed, period. That won't work. When I asked for a change the woman at the desk tried to justify the one king bed instead of making the change. The man at the desk was very helpful for which I am thankful.Genuine Expedia guest review
"Great business hotel"
Absolutely no complaints. Free parking, free airport shuttle, great breakfast, great rate, comfy room. Will definitely return!Genuine Hotels.com guest review
"Unexpected Passport Trip"
We had to make a last minute trip to El Paso for an appointment at the El Paso Passport Agency. Not knowing the area we wanted to find a nice hotel that was relatively close to the passport agency as we had a very early appointment. The hotel was beautiful, close to restaurants, coffee places and just a mile or or two from our appointment. (It is also […] accross from the hospital) We checked in later in the evening, well after dark and about an hour later we received a call from the front desk. They had found the door open on our truck. One of us had left inadvertently left it open. They shut it and took the time to figure out whose vehicle it was and called us immdiately. Thankfully, everything was in its place. Our room was comfortable and clean and was reasonably priced. Read moreGenuine Hotels.com guest review
Great place , this was the fourth time we stayed at this hotel. No problems at all,very clean and comfortable.Genuine Hotels.com guest review
"Very Nice Hotel"
Service was excellent, rooms clean and comfortableGenuine Expedia guest review
"Everything I expected and more..."
I was extremely pleased with this hotel. Friendly and informative staff, clean and comfortable rooms and it was quiet. Next time in El Paso I'll return to this hotel!Genuine Hotels.com guest review
everything was excellent the staff really friendly, clean rooms.Genuine Expedia guest review
The hotel overcharge me more than 40 usd and I do not what was forGenuine Hotels.com guest review
"Quick Stop in El Paso"
This place is awesome, nice jacuzzi and pool. Nice place to stay in El Paso...Genuine Expedia guest review
Rooms were very clean. Keurig coffee pot in the room was a nice touch. Ordered room service that was excellent food and reasonably placed.Genuine Expedia guest review
"You won't find a better place"
This hotel hits the ball out of the park in all categories. Quality of room, on site restaurant, all personnel from the front desk, shuttle, restaurant, housekeeping, and the location is simply unbeatable in El Paso. Parking is copious and free. Easy walk to many places in the neighborhood with live music, great food...Easily one of the all around best […] hotels I have stayed at in over 50 years traveling the world. Easy access to Interstate highway. Read moreGenuine Hotels.com guest review
The Garden Inn is where I stay on my way to the West Coast. It is peaceful, beds very comfortable, free internet, food excellent and not expensive. It's not luxury, but very nice.Genuine Expedia guest review
The hotel and staff were fantastic! The hotel has a great restaurant, plus there was a very good selection of dining options within an easy walk. Additionally, the hotel is adjacent to the University of Texas El Paso which made this a snap to get to the game. Thanks for a great weekend!Genuine Hotels.com guest review
The restaurant staff was superb during my stay. We had dinner and breakfast and a wonderful staff.Genuine Expedia guest review
"Very satisfied with stay."
Food at resturant was great! I had steak wrap, hubby had steak shared molten cake ala mode for dessert. Rooms are comfortble and clean. Staff very friendly.Genuine Hotels.com guest review
Normal conversation in the hall was audible in the room. It was homecoming at UTEP and guests were talking as they returned from activities. The walls hardly muffled their voices. They were not being loud and boisterous. On the plus side there is a perfect little mountain just outside the back of the hotel.Genuine Hotels.com guest review
"Clean, Comfortable, and convenient"
This motel is located right on the main route, but was quiet and comfortable with large clean rooms. We enjoyed the complimentary Breakfast. The waffles were fun and easy to make. Good valueGenuine Expedia guest review
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