"Fire alarm at 615 am"
Stay was good third time there within 4 weeks. After a long day at the hospital we just wanted to rest but we were rudely awakened at 615 am because someone burnt bacon down in the kitchen. No compensation was given not even a voucher for breakfast I will re think staying here again.Genuine Hotels.com guest review
Great hotel! Very well maintained, great staff, wonderful amenities. Very good buffet-style breakfast and room darkening curtains made it the perfect retreat. Only suggestion is to make the outdoor whirlpool hot- it was too cold to relax in it. Other than that- great hotel!Genuine Hotels.com guest review
Great hotel. Stay there every time I'm in El Paso for past 3 years. Favorite hotel anywhereGenuine Hotels.com guest review
"tel for business"
Great Central location. Close to westside, university, downtown, access to freeway.Genuine Expedia guest review
"Could have been better....Buffet"
The only issue I would say is the Buffet. I was really surprised, almost shocked as to how ill managed it was. It was mid morning when I went down for breakfast. We were met by two very nice servers... they were very pleasant. When we went to the bar to get our servings. The guys behind serving the portions were seemingly NOT interested in having what […] was offered, ready to plate. There were no plates available, when asked...they handed me a plate. ..I looked at it... greasy fingerprints on it. I asked for another and given the same thing. Between my companion and I we went through 5 plates and wasn't sure they were all that clean. They had minimal amounts of eggs, bacon, hash browns, pancakes to be served. I was hungry... and totally disatisfied. I looked for someone to talk to. Did not see a manager available. I stayed for 3 days.. and wouldn't even entertain eating in the restaurant for any meal. Eleven dollars for that... highway robbery. I had a better meal the next day at WHATABURGER.If a buffet is to be offered for that amount of $$$ at least make it a value. Make me not want to go next door for breakfast.I will return... hope there are changes. Read moreGenuine Expedia guest review
We arrived a little early and was able to check in and have my nephew take a nap. The room was wonderful. The bed was very comfortable and very clean. I will book this hotel again on my next stay for sure.Genuine Hotels.com guest review
"Great stay but hard beds"
The location was excellent and the service was great! I was in town for a utep game and enjoyed my stay! My only complaint was that the mattresses were very hard and the pillows were very small and too soft!!! Other than those 2 things, everthing else was great! The food was also great! They even gave me a toothbrush because I forgot mine! The staff […] was very helpful and courteous! Read moreGenuine Hotels.com guest review
"closest to sierra medical center"
This was the closest to sierra medical center where my grandpa had brain surgery. Decent part of town as we didn't want to stay downtown. Breakfast is pricey but good was good. Room service was quick and they were very accommodating to my needs. Room was clean, bed comfy but I got hot and the ad was either too hot or too cold.Genuine Hotels.com guest review
"Central and convenient location"
We could not have chosen a more convenient location. We were delighted that the hotel external architecture was Bhutanese and matched UTEP. The interior was inviting, clean and well maintained. The staff was friendly and helpful. Will definitely stay here again.Genuine Hotels.com guest review
An excellent choice for a stay in El Paso. The room was very nice and the service was outstanding.Genuine Hotels.com guest review
"Should provide prior booking notice for remodellin"
Good hotel, just very inconvenient dodging carpet rolls and workers. This is okay, but the noise when sleeping also was an issue. Need to isolate this better.Genuine Hotels.com guest review
"Great hotel for couples"
It's a very nice hotel, very well decorated, nice staff, good location. And they have amazing cookies at the front desk. They just need to get new towels. They were kind of gray instea of white.Genuine Expedia guest review
"They went out of their way!"
My friend realized she left a personal item at the hotel after we had checked out, went to the airport and turned in the rental car. HERTZ was of no help whatsoever but thats another review yet to be written. We called the hotel and asked if they had a shuttle, and thankfully they did! We were told Jesse was on his way to get us. He took us back to […] the hotel, she retrieved her item and took us back to the airport. My friends precious journal was in her hands again and we are SO thankful. Read moreGenuine Expedia guest review
"No hot water"
Was all ok for exept there was barley warm water, so if you like to take a hot shower as i do you will not be happy.Genuine Expedia guest review
"Nice but uncomfortable beds"
This was a nice hotel however the beds were so uncomfortable. The customer service was awesomeGenuine Hotels.com guest review
The location is right next to the University and very safe and quiet. The room was very clean and had a nice new big TV. The bathroom had complimentary Bath & Bodyworks toiletry.Genuine Hotels.com guest review
"Great hotel for business or pleasure."
Traveled for business at UTEP. Perfect location to campus buildings, clean and comfortable rooms. Great stay.Genuine Expedia guest review
"Good location for trip to El Paso."
Easy check in, helpful staff, very comfortable room. No great views or anything special about the location of the hotel except it was a good place to recover after getting some dental work done in Juarez.Genuine Expedia guest review
"Improve front desk and review would be perfect"
When we arrived at the hotel, front desk clerk was on phone. When she processed my reservation, she seemed harried. I asked her what the pool hours were and was appalled at her answer! She said, "24/7 but you will need to all keep your suits on at any hour please." I was standing there with my wife, and my two kids (age 9 and 11). So, I obviously wasn't […] there to party sans clothing. Otherwise, stay was great as room and location were good. Read moreGenuine Hotels.com guest review
very comfortable, great front deskGenuine Hotels.com guest review
The hotel was located at one of the entrances to UTEP, surrounded by retail, banking and many restaurants. Easy freeway access and minutes from all sites to see in El Paso. Hotel was clean, service was good, rooms had small refrigerator, microwave & coffee maker. Used their business center to print boarding pass, but weather did not permit us use of […] the pool & spa. Read moreGenuine Hotels.com guest review
"great stay, but expensive breakfast!"
Very nice, but no complimentary breakfast. Plus, what they do offer is over priced! All in all, served its purposeGenuine Hotels.com guest review
"Right on campus"
Great location. On utep campus. Walking distance to resturants.Genuine Hotels.com guest review
"Close to Downtown and University"
Very nice hotel and nice front desk crew. And only a few minutes from downtown El Paso. The hotel is conveniently located near the University. Also close to Starbucks & Whataburger on Mesa Street which has lot's of nightlife and clubs for the young and older crowd. Also, many styles of restaurants to choose from. If you're looking for a great breakfast […] or lunch, I suggest the L & J Cafe. It's a few miles away but definitely worth it! Read moreGenuine Hotels.com guest review
The hotel is away from the highway a bit but easy to find. It is close to the hospital. It is very clean and quiet. The only thing I didn't like is that you have to pay for breakfast. We did know that before hand so no big deal. We would stay there again for sure.Genuine Hotels.com guest review
great place. I would stay there every time I'm in El Paso.Genuine Hotels.com guest review
It was good ..front desk people weren't. Very good .need to be better trained at their check in process.. location was great.Genuine Hotels.com guest review
"Some what displeasure."
Hotel was great. Breakfast was a little disappointing. My wife, a Diabetic, tried to eat 2 Hotcakes. She took 2 bites said they had no taste and did not eat anymore. We were still charged $12.95, even explaining my wife's displeasure. All the Waitress said, sorry but I have to charge her anyway.Plus we had Room Service. My wife had the Chicken Salad […] and I had the Quarter Pound Hamburger. My Hamburer buns were so hard I couldn't eat it. Needless to say I never ate at the Hotel again. As a former Hilton General Manager, I think your GM should consider reviewing their food, maybe not Breakfast, maybe he or she could come with a better way to serve their Burgers. Read moreGenuine Expedia guest review
I really enjoyed my stay. Conveniently located for my visit. Staff was friendly and provided quality service with a smile. I will recommend to all my friends.Genuine Hotels.com guest review
Staff was great!!!!Genuine Hotels.com guest review
The hotel is convenient to shopping, airport, univeristy. The hotel has a great view of Juarez, which is pretty at night. I felt very safe while staying at the hotel.Genuine Expedia guest review
THE ONLY THING I HAVE A COMPLAINT ABOUT IS THE FACT THAT WE WERE GIVING THE SECOND TO LAST ROOM IN FLOOR 5. THE WALK TO THE ROOM WAS VERY LONG AND THAT IS THE ONLY COMPLAINT I HAVE BECAUSE MY WIFE JUST HAD SURGERY. WE PRACTICALLY WENT FROM THE HOSPITAL TO THE HOTEL AND THE WALK TO THE ROOM PROVED TO BE TOO MUCH FOR HER. I ASKED THE FRONT DESK TO MOVE […] US THE NEXT MORNING BUT THEY FORGOT. Read moreGenuine Hotels.com guest review
"Great hotel next to the Sun Bowl"
Great location on the UTEP campus, a short 10 minute walk to the Sun Bowl. After the game, we walked back to the Hotel and went swimming, watching the traffic jam from the pool!Genuine Expedia guest review
"Good and comfy hotel for the road weary"
We stopped here to spend the night on a trip from Los Angeles to Austin. It is a nice hotel, close enough to the highway. Customer service was very good.Genuine Hotels.com guest review
"Nice hotel near a cool part of town"
I grew up in El Paso and can tell you that this hotel is in a nice part of town and the price is very reasonable. Also the staff is very friendly and there are loads of good restaurants and bars in the area.Genuine Hotels.com guest review
"Very Nice Hotel"
The Hilton Garden Inn of El Paso hosted my 40th high school reunion. I was able to find a room in the hotel, and stayed one night. the room was extremely clean, very quiet, and convenient to the ballroom where the reunion was held. The rate was very reasonable. I will definitely stay there again on my next trip to El Paso.Genuine Expedia guest review
"Hilton Garden Inn El Paso"
This was a fantastic deal, and the location could not have been more convenient. Also, beautiful rooms and nice amenities.Genuine Hotels.com guest review
very nice except there seemed to be no cold water -only hot which made it difficult to take a showerGenuine Hotels.com guest review
"El Paso is a great city"
Great location; staff were very nice; the on site laundry was handy.Genuine Expedia guest review
"Good quality and good location."
A good area, near the University and away from the interstate. Lots of eating places fairly local. Quiet as the students were away. Quite a bit of tarmac and not many trees in the vicinity. Small pool was a lovely bonus, and fresh towels welcoming. For a brand new hotel the price was good.Genuine Expedia guest review
"Best location for the UTEP college visit"
Great location fro visiting UTEP college and going to the sun bowl for the footballGenuine Expedia guest review
"conforto e localização junto a UTEP"
dentro do que se esperava, o hotel tem conforto, serviço, localização muito boa. O ponto baixo é o custo do café da manhã.Genuine Hotels.com guest review
Muy amables y hospitalarios, comida de 10.Genuine Hotels.com guest review
"Gutes Hotel am Rande der Stadt"
Das Hotel hat einen guten Standard, die Zimmer sind sauber und modern. Universität Süd-Texas und ein großes Krankenhaus liegen in der Nähe. Gute Möglichkeiten, zu Fuß gute Restaurants zu erreichen. Ebenfalls kann man in etwa 15 Minuten zu Fuß oder mit dem Bus die Innenstadt erreichen. Ruhige Lage.Genuine Expedia guest review
"Un point faible"
Bon hôtel, accueil efficace. Un point faible, le restaurant sinistre et pas très bon (sans doute pas de vrai chef, juste un assembleur), et le petit déjeuner quelconqueGenuine Hotels.com guest review
"Ottimo hotel a el paso"
Ottimo hotel posizione abbastanza comoda al centro di el paso , stanze grandi e pulite , ottima scelta per un soggiorno a el pasoGenuine Expedia guest review
"Buen Lugar de noegocios"
El hotel esta bien ubicado y cuenta con opciones de restaurantes y cafés cerca, incluso caminando lo cual no es común en el Paso Tx. Las habitaciones son muy cómodas y se puede descansar muy bien, excelente para viajes de negocios.Genuine Hotels.com guest review
"Muy buena ubicacion, con buen servicio"
Las habitaciones son comodas y en buen estado. Aunque la tarifa no incluye el desayuno, la calidad del café es muy Buena y ademas ofrecen galletas y frutas.Genuine Hotels.com guest review
Souvent cafetière vide en début de soiréeGenuine Hotels.com guest review
"Excelente para descansar"
Muy buen Hotel, la cadena Hilton Garden nunca me defrauda, lo recomiendo ampliamente.Genuine Expedia guest review
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