Very very nice place to stay at. Convenient location to the train line connecting you to many places. The staff (Frank and his wife) were VERY helpful in directing me to where I needed to be. Breakfast was fitting and helped me fuel for each day that lay ahead of me. I will be returning to Italy very soon and I would recommend staying here!!Genuine Expedia guest review
"Relais Francesca - a good option near Sorrento"
We had a nice stay at this hotel - a very short walk to the circumvesuviana train that serves Pompei and Naples - this is totally the way to go. The staff were awesome, extremely helpful. Our room was very small for our family of four, but it worked. Breakfast was good too. And it's a great jump off point for the drive to Positano, Amalfi and Atren […] i. Read moreGenuine Hotels.com guest review
"Great friendly family run hotel"
The Relais Francesca is situated walking distance from the train station, Piano di Sorrento. This is on the line from Naples to Sorrento. It is in a lovely town that has great restaurants and good beaches.Genuine Expedia guest review
"you should be booking this"
We first booked for 3 nights and ended up staying for 6. We were greeted by such a lovely young woman who proved to be incredibly helpful the whole week. The breakfast spread was delicious and the room was very comfortable with an amazing bathroom. Piano di Sorrento was a great little suberb feeling like a real Italian town. The ease of the train being […] so close made access into Sorrento simple. Look no further, book in here. Read moreGenuine Expedia guest review
"Convenient location near train station"
Satisfied with stay. Would return.Genuine Hotels.com guest review
"Service mixed, two train stops from Sorrento"
The hotel was fine although the service and breakfast was rather mediocre. It's also worth noting that it's outside of Sorrento, so only book if you've got a car (we had a train strike one day). No restaurants etc. in the neighbourhood. Wifi is free, it's clean, we had a much appreciated balcony and it's ok value for money. The breakfast consisted of […] coffee, sugary juices, cakes, boiled egg and white bread; if you slept in, you'd face an empty buffet with no refills. Read moreGenuine Hotels.com guest review
Excellent hotel and just as the pictures show. It has nothing to do with the hotel itself but beware that there are quite a few animals in the adjoining properties and therefore the cockerels, turkeys and horses do act as a early morning alarm!! Cannot fault the staff as they go out of their way to be helpful and they are very polite. Hotel is very […] clean and well kept. Buffet breakfast is typically Mediterranean and again plentiful and varied. Read moreGenuine Expedia guest review
"Very rude service"
The lady running the desk was very rude and unhelpful. She couldn't give us the time of day when my wife asked how to get to the beach. The desk was also closed very early in the day for a hotel, around 8:15 so there was no one there to answer questions or concerns about the room.Genuine Hotels.com guest review
Clean, tidy and well run. No problems. Very secure / good security all round - felt a very safe place to stay. Piano Sorrento (seems a fairly affluent area of Sorrento) is a taxi/train ride (one stop) from Sorrento itself (its a bit far to walk but you could via the back roads). Piano Sorrento is more a residential neighbourhood, than a tourist location, […] there are restaurants though and Relais Francesca is very near the train station (2-3 min walk), so you can use the train to get to Sorrento itself (trains did finish early in the evening in April during my stay). This hotel is better as a basis for seeing the surrounding area (amalfi coast) by car during the day, then using it as just a place to sleep - as you can park easily (unlike Sorrento itself where parking is a pain and expensive). The room I had was a self-contained annex on the ground floor, so no views as such but large - clean, tidy and felt private, with a nice bathroom and powerful shower. Good for the price paid. Read moreGenuine Hotels.com guest review
Everything about this hotel was fantastic. We had a late checkin and early checkout which was all smooth. Breakfast buffet was excellent, good variety. Hotel was quiet and private and very secure. Oranges growing abundantly in the courtyard which we were allowed to pick! No English TV available. Easy walk with luggage from train station and easy to […] find. Read moreGenuine Hotels.com guest review
we had a wonderfull 4 nights here, breakfast was very good and the room clean and comfortable. not in sorrento but piano is much nicer. will definately recommend this hotel and hope to stay again soonGenuine Hotels.com guest review
"Well located to train"
The room was extremely clean, particulalry the bathroom. The breakfast was fairly basic, did the job - the only real disappointment was that the coffee was pretty average. There didn't ever seem to be anyone at reception as with normal hotels. Very close to the train station - this was very convenient (when the train actually arrived) Good value overall […] for a budget hotel. Read moreGenuine Expedia guest review
I stayed there last week and it is a good place to stay if you are looking for quiet locality. No Major cons as such. Pros 1. Good spacious comfortable room. 2. Mountain view from the balcony was great. 3. very clean with all the required amenties. 4. less than 10 mins walk from the train station. 5. Decent breakfast. cons 1. It was little difficult […] to find the place inspite of having a map in hand. 2. Entry was restricted through access keys only and had to wait outside the gate for about 5-10 mins after ringing them up. 3. They keep the floor door always locked and had to call them up late in the night to get it opened. There was no lighting in the doors and found it hard to open the doors. 4. Hotel staff had language problems and could have been little more professional in their approach. 5. No internet access in the rooms, had to come to the lobby to access the wifi. Read moreGenuine Expedia guest review
"Inte värt besväret att hitta till"
Ett så undanskymt läge att man är orolig att hitta tillbaka till det efter att ha åkt iväg för att äta middag. Varför inte en ljusskylt så att gästerna ser att här ligger ett hotell. Nu sitter två små kakelplattor med namnet inmurade i en mur. Det står att fri parkering ingår. När vi kom dit sent på eftermiddagen var de tre parkeringsplatserna upptagna […] och vi blev hänvisade till ett parkeringsgarage en bit därifrån till en kostnad av 10 euro. Detta är inte juste marknadsföring. Frukosten var snål även med italienska mått mätt. Gudskelov hade vi med eget sovel och behövde bara kaffe och bröd för att bli nöjda. Read moreGenuine Hotels.com guest review
"lits confortable situation interessante"
excellent rapport qualite prix et à retenir pour un autre séjourGenuine Hotels.com guest review
Quite simple but nice rooms, beds and it's clean. In the middle of Piano de Sorrento which is a bit outside Sorrento but a nice little community in itself. The small Hotel is situated fairly close to the sea and has a garden and parking. Very good value stay !Genuine Hotels.com guest review
"ottimo per giovani coppie e amici"
È bello perché non da proprio il senso di stare in hotel ma in una casa di villetta,anche l uso della scala esterna ti dà la possibilità di raggiungere la propria camera senza dover passare dalla reception e aver tutta la tua privacy. Molto tranquillo, vicino al centro di Sorrento. La colazione discreta.parcheggio e wifi gratuito.Genuine Expedia guest review
A mi chemin entre le Bed and breakfast et l'hôtel, ce relais est très confortable. Le petit déjeuner est varié, sous forme de buffet et diffère légèrement d'un jour a l'autre. Le relais est situé à 2 ou 3 kilomètres du ferry pour se rendre à capri mais une station de train à 300 mètres vous permet d'y aller sans voiture, gris avantage, vu le prix du […] parking près du ferry. Surtout qu'un petit parking gratuit est présent. Le personnel est sympathique et accueillant, les chambres propres, le quartier tranquille, bref nous sommes restés une deuxième nuit... Attention, l'accueil ferme à 21h. Read moreGenuine Hotels.com guest review
okGenuine Hotels.com guest review
"Zimmer ... naja"
Die Lage ist sehr gut um die Sehenswürdigkeiten der Umgebung schnell zu erreichen. Das Frühstück war italienisch süß, kaum Wurst und Käse. Ein Bidet macht aber noch lange nicht aus einem kleinen Raum ein Deluxe-Zimmer. Bett war 1,8m lang und die Matratzen rundgelegen. Kühlschrank klein, TV-Empfang schlecht. Auf dem Balkon nur billige Plastikstühle ohne […] Auflage und kein Sonnenschirm. Read moreGenuine Expedia guest review
Posizione comoda con posteggio auto, vicina alla stazione del treno. Zona tranquilla circondata dal verde. Punto base per visitare comodamente sia Napoli e dintorni che la costiera amalfitana.Genuine Expedia guest review
"Très calme - à l'abri des touristes"
Hôtel bien situé. À environ trois minutes à pied de la station de train Circumvesuviana. Environ très calme et à l'abri de l'hyper-touristique Sorrento.Genuine Hotels.com guest review
ci siamo trovatti benissimo persone cordiali gentili e simpatici ci ritorneremo e lo consiglieremo ad amici e parenti un saluto a sorrento da torinoGenuine Hotels.com guest review
"Relais Francesca : séjour reposant"
Une chambre confortable et mignonne, un hôtel dans un cadre joli et verdoyant, du personnel gentil, sympathique et serviable, un environnement calme et reposant...Voici tous les ingrédients pour un séjour parfait. Un seul petit bémol sur le petit déjeuner qui n'est pas fabuleux, c'est le seul point à améliorer. N'hésitez pas à y aller, vous ne serez […] pas déçu. Read moreGenuine Hotels.com guest review
Det här var ett jättebra hotell med stort rum, fint badrum och balkong. Det var välstädat och luftkonditionerat. Personalen som tog emot oss på kvällen var bra och gav oss mycket information. Frukosten var bra men inte mer än så. Ligger nära Sorrento med tåg. Finns mindre badstränder i Piano men var tvungna att betala för att ligga där. Receptionen […] har inte öppet på natten och öppnar igen 8.00. Read moreGenuine Hotels.com guest review
un très bel hotel avec un petit déjeuner tout ce qu'il y a de plus correct ( croissants, gâteaux, biscuits, fromage, jambon, tomates...) une chambre très confortable avec un balcon assez spacieux pour 4 personnes,bonne literie, un emplacement gratuit pour se garer, sécurisé, une situation proche du centre ville de Piano di Sorrento, de la gare et de […] la plage.Un endroit calme comparé aux turbulences de la ville. Dommage qu'on n'ait pas su avant qu'on pouvait venir en train de Naples par le Circumvesuvia , ça nous aurait éviter de louer une voiture toute la semaine!les tickets ne sont pas chers. De plus tous les parkings sont payants, même pour se rendre aux centres commerciaux! Ce relais est un bon point de départ pour se rendre à Naples, au Vésuve, à Pompei, à Herculanum et sur la côte Amalfitaine. Read moreGenuine Hotels.com guest review
"Relais Francesca - ok hotel"
Ok hotel, but something in the bedclothing gave us a really bad itch all night long. Its quite far to the city sorrento and beaches - you have to have a vespa for sure.Genuine Hotels.com guest review
"Thank you for a great vacation"
This guest did not leave a comment.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
10/21/13 Donna A Seminole, Florida
My family stayed here for 8 nights and had a good experience. We needed a place with an elevator since my father could not navigate steps. The staff was friendly and helpful. My father was ill one day and Christina took the time to make him some tea. The breakfast was simple but good as were the accommodations. We were given a key fob and were able to enter after hours with no problem. The office and elevator close about 9p.m. So if you are using a walker or wheelchair just know it will not be accessible. My father was able to navigate the steps into the building one night after hours. Relais Francesca is close to the train station and away for the tourist Sorrento. I would recommend staying here instead of in Sorrento.
"An absolutely terrible experience!"
09/03/13 Anna V Delray Beach, Florida
This bed and breakfast was terribly disappointing! Besides being very unclean, we found ants in our bed, on the floor and crawling along the bathroom walls. We also came across dirty towels and sheets. More disappointing was the owner couldn't care less. The location is not so great either. Plenty of other bed and breakfasts in the area offering better accommodations for the same money.
"Nice little place"
08/12/13 ratnarv Hyderabad, India
This B&B is a 5 min walk from the Piano Sorrento metro station which connects Sorrento to Naples. It is in a very quiet area and there is nothing much around. We arrived at about 9:30 PM for check in and there was nobody at the front desk. We made a phone call to the guy that owns the place and he got there in 10 mins. We were quickly checked-in. The room was comfortable but a bit small because we had two large suite cases. The pillows were too hard for our liking. The breakfast was just about okay. But taking into account the price and convenience, it was a pretty good stay.
"Excellent, Friendly home from home"
06/28/13 Glyndwr-1 Rome, Italy
Lovelly Hotel. The staff couldn't have been friendlier and more informative. Short easy walk to the station which takes you the very short ride to Sorrento. Enclosed parking in the hotel means you feel safe at leaving your car/bike. Lift to spacious airy rooms that seem to be new and spotlessly clean. Very peaceful as set in own garden. Breakfast every day with freshly made cakes on the premises. The girls on reception both speak excellent English and couldn't be more helpful. Great suggestions of places to eat and not expensive. I'll be going back.
"Wish we had selected this place first!"
05/09/13 maxtraveler2 Chiang Mai, Thailand
Originally booked a B&B (also found on facebook) out past Sorrento. While the other place was "o.k." it was over hyped in our opinion so we opted to try a night at Relais Francesca. The location was better than we thought and the room was excellent!. We walked 5 minutes to the train station (piano de Sorrento) and were at the train station in downtown Sorrento in very few minutes. Able to leave our rental car behind and relax while we strolled around town. Room was spacious, clean, quiet (no barking dogs or fighting cats as previous reviews mentioned) with a sparkling private bath for only 39 euros including all taxes. Regrettably the breakfast was terrible, lukewarm coffee, old hard baked goods but at least some yogurt and juice to get us started. English speaking staff available but only during normal hours; you are on your own at night. Value for the money, fine location for commuting into Sorrento,rooms clean and spacious and much better than other places we stayed at in Italy..
"Pretty and quaint"
03/26/13 Olivia M Newcastle, Australia
The rooms are big and are pretty colours. Tiles on the floor, carpet would be better. The shower head broke and they fixed it which was good. Could not ring on the phones outside the hotel so could not ring home whilst we were there. The Internet didn't work in our room only in the hallway. The reception lady was lovely but couldn't speak much English so communicating with her was difficult. There was no fruit at breakfast time mainly sweets, so e fruit would have been nice. The place itself is lovely but the staff were not as hospitable as they could have been. The location is ok nearby train station I would prob stay closer to sorrento next time.
"good accomodation but very unhelpful staff"
11/02/12 Denice B Bath, United Kingdom
3 of us stayed here for a week all other guests only for 2-3 days.The hotel was lovely in a beautiful spot among orange and lemon groves.Our room had balcony looking towards mountains with no other house within view.However the man on reception ?owner/manager was so rude the entire time we were there he only spoke when we arrived and on the last day to ask for the local tax.We spent the last day in the reception as we were not collected until 5.30pm and the weather was not too good.He totally ignored us did not ask if we had enjoyed our stay which considering we had been there the longest seemed rude.We did not let this spoil our stay as the place itself is lovely
"Spotless and comfortable"
09/30/12 dentonmike Stalybridge, United Kingdom
This is a superb B&B very clean and reasonably located. There are places in Piano to eat, and the station is 400m away giving easy access to Sorrento, Pompei, Vesuvius and beyond to Naples. Parking is a major bonus in the peninsular area. The breakfast is a classic Italian with sweet pastries, croissants, cold meats, cheese, tomatoes, boiled eggs, fruit, yoghurt, honey, jams and so on. A word of warning; when an item runs out, there is no replenishment. If you want a full choice, don't be too late!
"Disgusting customer service..."
06/11/12 marsden86 London, United Kingdom
I booked to stay at the Relais Francesca and fully intended to stay. My father took seriously ill and we were forced to cancel our holiday however I (considering the circumstances) completely forgot to cancel/change the booking as we're travelling to the other side of the country, etc. The terms and conditions of the booking stated that if there was a no-show or cancelled booking within six days Relais Francesca would take full payment for the stay - which I fully accept and accept I should have remembered to cancel the booking. I received an automated email stating the full payment had been taken from my account, I immediately responded apologising, describing the circumstances and asking whether we could come to an arrangement (i.e. shorter stay in the future for the amount taken or something to that effect.) I have now emailed Relais Francesca FIVE TIMES and called TWICE with no response at all - not even a 'Sorry Mr X those are the terms and conditions'. Considering the circumstances I think at least a pleasant response would have been appropriate. I understand these small guest houses have business to run, but in my opinion no response at all it terrible customer service. If this is the level of customer service they deliver when you haven't even stayed with them yet then I dread to think what it's like on arrival!
"A true gem"
11/04/11 WhiteSlope USA
If you are looking for a place with a decent price out of Sorrento but close enough even if you don't have a car - this is a great option. This lovely B&B is a 4 minutes walk away from the train station to Sorrento (2 stops and 4 more minutes you are in Sorrento). Piano di Sorrento itself is a nice quiet town, not very fancy yet a good place to relax a bit away from the crowd. The room was big and comfortable, and except from some noises from the floor above in the morning - it was a great over all experience. They have Wifi that actually works and the standard breakfast. The staff is extremely nice. I got there very early when only the cleaning lady was there. She didn't speak English but after a short communication attempt we managed to use few words in Spanish and she let me leave my car there. Later on, the guy at the front desk was there and he spoke English and explained everything you need to know about the place and Piano. I would definitely return to this place if I am around.
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