"Great Economy Hotel"
This is a 4 start economy range hotel. Large suite like room, good amenities such as make-up remover towelettes, full coffee pot, decent shampoos, etc. Larger than average fitness room. Bar and full kitchen which you don't often see in economy hotels. Free shuttle to the airport and loaner bicycles for the 3.5 mile ride downtown.Genuine Hotels.com guest review
"Close to highway and airport"
I picked my girlfriend up at airport to continue a road trip. Hotel room was very spacious for two friends, convenient to restaurants and getting back on highway. My biggest requirement for a hotel is cleanliness. This one was!Genuine Hotels.com guest review
"Great place near airport to stay"
The room was very clean and spacious and the staff was friendly and helpful. Would stay here again when in town if needed a place near airport to stay locally.Genuine Hotels.com guest review
Loved everything about stay....definitely would stay there again!Genuine Hotels.com guest review
It was okay but would look for a better quality hotelGenuine Hotels.com guest review
"Great hotel, great price!"
Great hotel! Very nice room, fully updated and plenty of room for 2 adults & 2 kids. Nice staff, nice pool and they actually had the towel rack stocked! Plenty of other hotels I have stayed at never have this stocked. My only complaint was our room door seemed to stick a little but otherwise, we would definitely stay here again.Genuine Hotels.com guest review
Response by Holiday Inn Boise Airport Thank you so much for your kind review of our hotel. We will be sure to pass the compliments along to our staff. We hope to see you again on your next trip to Boise!
"Great Boutique Hotel"
Excellent Hotel in all aspects. Would stay again. The rooms were large and comfotable which included an extra room with a couch and desk. It's conveniently located near the ariport. The staff were friendly and professional.Genuine Hotels.com guest review
The reason I down-rated this hotel for service is in the fact that I was disappointed that there was no complementary breakfast. For the price of this hotel per night i felt ripped off. I should not have to pay for breakfast. There was also damage in the bathroom base and the toilet leaked. also in the exercise room, there were no towels.Genuine Hotels.com guest review
Response by Holiday Inn Boise Airport Thank you for your feedback. I apologize that you were disappointed that your room did not include breakfast. As a full-service Holiday Inn, we do not offer a continental breakfast like most other limited-service hotels do. Instead we have a full bar and restaurant that serve dinner, drinks, and breakfast. These meals are separate from the room cost. However, we do have a special package available to include breakfast for 2 adults for just a few dollars more. We hope you will try us out again on your next trip to Boise!
"Nice big room"
We stayed one night. The front desk lady was awesome. I asked if I could buy some milk for my two toddlers and she went to get it for us and did not charge us. The room was big. There was a small sitting area and the the bedroom w two queen beds. I did not realize we were getting a suite. The shuttle to the airport was on time and was really easy.Genuine Expedia guest review
"Excellent and comfortable"
Great room and service all around. Rooms were spacious and comfortable and the service was great. It is a very new hotel. Enjoyed the pool and workout facilities. Will definitely stay again. It does not come with breakfast but the service in the restaraunt was great.Genuine Hotels.com guest review
"Reserved 2 beds, got one"
I am sure this will be a case where Expedia blames the hotel and the hotel blames Expedia...I reserved a room with 2 beds for the evening of the fourth. I was traveling from Oregon to Boise and was expecting to arrive quite late, roll into bed, get up and make it the rest of the way home the next day. When I arrived at the hotel at 11pm with 3 kids […] in tow (9 and two 13 year-olds) , I checked in and got the key to a room with a king bed a a sofa sleeper that did not have sheets on it. I called the front desk, she said no problem, they will switch me to a different room that would be on the fourth floor. I sent the kids to the fourth floor while I went to retrieve the new key. Once in the lobby, I was told there were no other rooms with 2 beds. When I told her I reserved a room with two beds, she said it was actually reserved as a "any room availability". I ended u back in the room with the sofa sleeper-the two large 13 year olds slept there very uncomfortably. Beware when reserving--on line reservations are extremely easy to make but when hidden issues are at hand they could bite you later. Although the original web page clearly said two beds, this is what my confirmation said: Room Deluxe Includes: Full Breakfast Reserved for Joan Hevel 1 adult , 3 children Requests 2 beds, non-smoking room I also only received two breakfast tickets for the 4 of us....was too tired when I checked in to notice this until the next morning. Read moreGenuine Expedia guest review
"Room was big."
Staff was very nice. I flew in for one day. The room was big and had a seperate couch and tv area which was nice. It also had a nice study area to do work in. Microwave and refrigerator in the room. Overall, it was a good hotel for the price.Genuine Hotels.com guest review
Wonderful, the bed was great room was clean and spacious.Genuine Expedia guest review
"Nice rooms Great price"
Large rooms clean and friendly staff. Would stay again.Genuine Hotels.com guest review
Enjoyed our stay. Very comfortable room (suite) with everything we needed. Good breakfast but seemed short-staffed with one person taking care of customers on busy Saturday morning.Genuine Expedia guest review
"Had one little problem"
The hotel was nice, "BUT" one little problem, the walls do not have any installation.....between the rooms. Spent the entire night listening to a guy next door snore from 1:00 a.m. to 6:00 a.m.. For the money they want per night, they should had spent the extra bucks of making it noise proof for the customer.Genuine Hotels.com guest review
"Nice hotel for an overnight stay."
Just passing through town with kids. Hotel was so much nicer then other places we have stayed in the past and same price. Will definitely be going back when we make the trip again.Genuine Expedia guest review
"Nice, Noisy Room"
The room had a ventilation shaft run through it. Its was noisy and created a vibration through out the room, but the room was clean and comfortable other than the ventilation shaft.Genuine Expedia guest review
"Great hotel, though this time staff let me down"
I've stayed here (and reviewed) several times. It remains my favorite hotel. It was built in the last 10 years as a Cambria Suites, and for whatever reason just didn't make it as a Cambria, so they changed the flag to Holiday Inn, which is a good fit in my opinion. This experience wasn't as good as in the past. When I went to check in it was late night […] (flight arrived after midnight), and the front door was wide open but there wasn't an employee in sight. I called the number of the hotel, no answer. I shouted out to see if someone was sleeping in the back, to no avail. I stood for about 25 minutes waiting in the lobby. It was creepy, anyone could walk in and steal from the place, no security at all. I was about to just walk out and cross the street to Courtyard when finally a lady came from the back. She was either just waking up or on something, but she managed to get me checked in. Makes me concerned for the security in a building with a wide open door, no elevator controlled access, and someone who disappears for 25+ minutes in the lobby. The next night when I got to my room, the keys didn't work. I had to go back to the lobby and wait in a line 20 minutes long. Turns out the lady the night before had mis-set my keys for 1 night instead of the 2 I was staying. Normally I rave about this hotel, but between those two issues I can't say I'm overly thrilled about this experience. Read moreGenuine Expedia guest review
Response by Holiday Inn Boise Airport Thank you for your review. I am sorry to hear that you had this experience at our hotel. Our night staff has the responsibility of setting up our meeting space throughout the night, and sometimes that can keep them away from the desk for a while. We do keep a sign up at all times with our hotel phone number to reach the front desk associate on duty, as we are frequently multi-tasking around the hotel. Again, I apologize that your check-in was not speedy as it should have been and I do hope that you give our hotel another chance!
"Very Pleasant Stay"
We really enjoyed our stay at this Holiday Inn. The room was nicer than what we anticipated. It was clean, roomy, and had an overall nice feel to it. The pool was adequate and the hot tub was wonderful. We would stay here again.Genuine Expedia guest review
Response by Holiday Inn Boise Airport Thank you for the great review!
"Convenient hotel with good service"
We stayed at this hotel twice in a week -- successive Friday nights. We liked the convenience and the price was great. We got in late on the first Friday but still had a very convenient 1st floor room near the side entry. It was clean and relatively spacious. The beds were comfortable but pushed us somewhat gently toward the middle of the bed. Hide-a-bed […] mattress almost 100% springs, not a comfortable one... but perhaps to be expected from a hide-a-bed. Nice to have a little fridge/freezer in there too. Read moreGenuine Expedia guest review
Response by Holiday Inn Boise Airport We appreciate your feedback. We are in the process of finding a more comfortable alternative to our current hide-a-bed mattresses and we hope that you will try our hotel again!
"Excellent, comfortable hotel with easy proximity"
This hotel is first rate. The rooms are laid out nicely and the amenities are excellent. The location is easy access to the freeway, the airport and an easy drive to downtown and the university.Genuine Expedia guest review
"Spacious room, updated facilities"
I was surprised at how modern this hotel was. The lobby is nicely done. My room was much bigger than expected - 2 tvs, a big bed, a separate office area. microwave, fridge, tub, etc. I was only staying in Boise for 2 days and I ended up spending most of my time feeling ill, luckily I had this great room to relax and recuperate in.Genuine Expedia guest review
Response by Holiday Inn Boise Airport Thank you so much for your kind words and great feedback. We are happy that you enjoyed your stay with us , and we hope to see you again!
There was a guest in the room above mine that was up ALL night and it woke me up every 30 minutes. It was a miserable night and the front desk told me I could come down and get a key to a new room at 1 in the morning after my third call. How about you bring me a key and offer to move my things!Genuine Hotels.com guest review
Response by Holiday Inn Boise Airport Our hotel accomodates a wide variety of travelers, including some that may work during the night. We apologize that the person above you was noisy, and if we have the extra staff, we happily move your items for you in an instance like this. Our hotel takes noise complaints very seriously and if the staff is notified we do our very best to resolve the issue for you. We hope you will give our hotel another chance.
"Great Overnight Hotel"
I have really enjoyed this hotel in the past and have been staying here from time to time since it opened as a Cambria Suites. The location is great, the rooms are big and furnishings are fun and comfortable. I was a bit disappointed by the condition of common areas this time around. Room was just fine. Beds are very comfortable except for the pull […] out couch (the mattress was a joke and our kid actually fell through to the floor) and bathroom is spacious. Common areas are dirty. Carpets are dirty in hallways and the elevators were quite bad (heavily stained carpet and even some trash). I miss the bar/restaurant that Cambria Suites had. It was inviting and pretty lively. Now, it's just another boring morning buffet place with not a whole to offer. I would definitely stay here again because of the comfort of the rooms and the location. I wouldn't want to stay here for an extended period because of the lack of quality food choices. Read moreGenuine Hotels.com guest review
The staff is extremely helpful. I had just come in from an overnight flight and was exhausted. They gave me a room at 10:00 am in the morning and I was very grateful.Genuine Expedia guest review
Large spacious rooms.Genuine Hotels.com guest review
Will be back when I stay in Boise.i wii tell all my friends about my stayGenuine Expedia guest review
Room was very large and comfortable. Wish they had a vending machine.Genuine Expedia guest review
"Nice hotel paper thin walls"
Hotel is super nice great staff very clean. The reason I had to rate low on room comfort was because we were on the second floor and for the two nights we were there we could constantly hear all night long the person upstairs walking around doing whatever they were doing. You can also hear every door slam and people talking. Very loud if on the lower […] floors. I would recommend you tell them you want top floor to be safe. Read moreGenuine Expedia guest review
Response by Holiday Inn Boise Airport Thank you for your kind comments about our staff and the cleanliness of our hotel. I do apologize that you had some issues with noise. We try very hard to maintain a reasonable noise level in the hotel, even during busy times. We are always more than happy to move a guest to a quieter room upon request. I really hope you will give us another chance at a quiet night's stay!
"Our trip to Boise"
The staff was very helpful with directions and wakeup calls. The only issue was with the television and that was probably our fault. I called the front desk and they talked us through it. I felt safe there and it was quiet at night. The shower was just right for massaging my aching back. I had no problem connecting to the internet which helped us with […] our very busy days. The location could not have been nicer for finding the airport right around the corner with gas stations easily available. Thank you so much for making a difficult trip better. Read moreGenuine Expedia guest review
Response by Holiday Inn Boise Airport Thank you so much for your kind review. We are so happy that you found our staff helpful and the location convenient. Our new televisions can seem tricky, but it sounds like we were able to help you get them working correctly. Again thank you for your 4 star review and we look forward to having you as a guest in the future!
"I Will Stay Here Again"
This hotel was fabulous. The room was spotless and the set up of the suite was very smart in design. We were just stopping over on our way to Oregon, but the next time we are in Boise we will be staying here.Genuine Expedia guest review
Response by Holiday Inn Boise Airport Thank you for leaving a review. We are happy that you enjoyed our hotel and found the layout of the room functional. We would love to have you again!
"Nice rooms, friendly and helpful staff....."
The rooms are nice size, clean and comfortable. We really like the separate living space. The staff was friendly and helpful. The only issue was the pool w as a little small given the number of kids staying, there was a couple of baseball teams also staying.Genuine Hotels.com guest review
Response by Holiday Inn Boise Airport Thank you for your feedback. I hope that you were still able to use and enjoy the pool area even though it was quite busy. We appreciate the 5 stars!
I had high expectations. The room size was great, the beds were comfortable, but we had some issues with customer service. We requested a crib when we checked in and still had not received it by 9:30 that night. When we asked about it again we were told that housekeeping had gone home and they couldn't find one anywhere. The guy was going to contact […] a manager. We never got one and it was a very miserable night sleeping with my baby while my husband slept on the loveseat. He woke up with major back pain the next morning. Then they tried to charge us for breakfast the next morning because the lady at the front desk forgot to give us a voucher. I was very disappointed in our stay and will be complaining to them as well. The hotel is nice but the customer service was terrible. Read moreGenuine Hotels.com guest review
"Nice stay, but..."
Great location for airport travelers, nice room and ammenities. But this location charged $7.50 for their breakfast. As a IHG Rewards Club member, I considered this an insult and will not stay here again. The breakfast was the same as any other breakfast offered, for free by other locations and chains.Genuine Expedia guest review
Response by Holiday Inn Boise Airport I am sorry that you felt insulted by the charge for breakfast. As a full service Holiday Inn we do not provide a continental breakfast, but our dining area does serve a full hot breakfast, as well as dinner and drinks for a separate cost. Thank you for your feedback, and although the breakfast was disappointing we are happy that you enjoyed the location and the room.
The hotel staff was friendly, knowledgeable and helpful! The hotel itself was in a great spot close to BOI and very clean. I would make this my hotel anytime I return to Boise!Genuine Hotels.com guest review
Response by Holiday Inn Boise Airport Thank you for the great review! We look forward to having you again!
We encountered only one issue during our stay, which was not at the fault of the hotel. That was a small child in the room above us that decided to run back and forth for several hours beginning at 6AM. But when it was mentioned to the hotel staff we received our room service breakfast free of charge.Genuine Expedia guest review
Response by Holiday Inn Boise Airport Thank you for the kind words about our hotel. We would also like to thank you for your understanding regarding the noise issue. We always try our best to fix these issues right away, and sometimes a free breakfast can turn the morning around. We look forward to your next stay!
"Comfortable and Convenient"
A very comfortable and restful place to stay after travelling the interstate. Very helpful and friendly staff. Shuttle available to the airport (ask at the desk when you check in.) Wonderful breakfast buffet and room service available. Room had a little sitting room area with a sofa, chair, desk, and television in addition to a television in the bedroom […] area. Bed was comfortable with both firm and soft pillows. I'd definitely stay here again. Read moreGenuine Expedia guest review
Response by Holiday Inn Boise Airport Thank you so much for your 5 star review! I am so glad that you enjoyed our hotel and that you found our amenities like the airport shuttle and room service useful . Hope to see you again!
"Nice hotel close to airport"
I liked the fact that we arrived 1hour early & they were able to check us in. One of the reasons why I chose this hotel is because of the indoor heated pool. Upon check in I was told the pool was open but due to reflooring of the gym that it would not be open. I was fine with that. But when it came time to take a dip around 530-6pm I was greeted from […] a sign on the pool door saying pool closed until crew were finished working in gym which was about an hour. My daughter was a little disappointed. So we decided to have dinner at the restaurant in the lobby. The smell from the men working in the gym was so nauseating that we had to take our food to our room. Read moreGenuine Expedia guest review
Response by Holiday Inn Boise Airport Thank you for taking the time to leave us a kind review. We are always looking for ways to make our hotel more up-to-date, and one of those tasks was re-flooring our fitness center. I am so sorry that this interrupted your plans for swimming and the smell was bothersome. We try very hard to schedule these repairs and updates during slower times, but lately we have been busy almost every night of the week! Our pool is completely available now, and I hope you will give us another shot! Thank you for your feedback!
"Went to Boise it was a quick trip"
Went to Boise for a quick in and out trip the hotel was right across the street from the airport it was very nice and the staff was excellentGenuine Expedia guest review
Response by Holiday Inn Boise Airport Thank you for the 5 stars! Please come visit us again!
"Excellent Staff and Location"
here on business and the location, relative to the airport, was outstanding. The staff, especially Pam on a.m. breakfast was outstanding. the sales manager was outstanding as well. the room was appointed nicely and great value for what we paid. the breakfast was good and the workout facitlity was a welcome addition. Overall we will defintely stay here […] again on our return trip. Read moreGenuine Expedia guest review
Response by Holiday Inn Boise Airport Thank you so much for your review, and for recognizing some of our valuable staff members! We hope to see you again!
"Nice hotel close to the airport."
My key cards were deactivated too early and I was locked out of my room. Other than that, I really liked the hotel.Genuine Expedia guest review
Response by Holiday Inn Boise Airport We are sorry to hear about your room keys. We always try very hard to make sure this doesn't happen. We are happy that you enjoyed your stay otherwise. Thank you for your feedback!
"Great place. Great price."
We loved it, and my little ones had a great time in the indoor pool. The breakfast buffet was great. If you are going to order room service I would definitely not recommend the pizza, the staff was awesome, very polite and accommodating.Genuine Expedia guest review
Response by Holiday Inn Boise Airport We are so glad to hear that you enjoyed your stay. Families love the indoor pool and the kids enjoy it as well! Thank you for your feedback!
The only thing we didn't like was the breakfast buffet was cold.Genuine Hotels.com guest review
Response by Holiday Inn Boise Airport Thank you for your feedback. This information will be passed on to the department supervisor. We would love for you to give us another chance on your next trip!
Breakfast buffet was horrible all hot foods were cold. Really need to work on this. Everything else was up to par thanks for the stay.Genuine Expedia guest review
Response by Holiday Inn Boise Airport Thank you for taking the time to write a review. We will use the information you provided to work towards a resolution to this issue. Your feedback is appreciated!
I really enjoyed the stay at the hotel. Very clean and beautiful room. The hotel was very nice. I would stay there again, however I would not eat at the restaurant again. The food was disappointing at best.Genuine Expedia guest review
Response by Holiday Inn Boise Airport I am happy to hear that you enjoy our hotel. We are so sorry that you had a bad experience in the restaurant . This feedback will help us work towards resolving this issue. Thank You!
"Berry nice hotel"
Very nice hotel. Rooms were large and clean. Would recommend this hotel to anyone.Genuine Hotels.com guest review
Response by Holiday Inn Boise Airport Thank you for your kind words about our hotel.
"Nice, quiet hotel"
This hotel is one of the quietest I have staid in. The room was nice and clean. The only complaint is the breakfast buffet. It is pretty weak, not many options and not very good. But other than that, things were great.Genuine Expedia guest review
Response by Holiday Inn Boise Airport Thank you for your review! I am sorry to hear that you were not pleased with the buffet. We hope you will give us another try on your next trip to Boise!
All was good with this hotel stay. The only thing negative I would say is that all the pillows were very thick. I prefer a thinner pillow. Otherwise, highly recommendGenuine Expedia guest review
Response by Holiday Inn Boise Airport I appreciate your 5 star review. If you come back to our hotel, be sure to request a different pillow selection and we would be happy to get you the right type of pillow! Thank you again for your feedback!
"Convenient for business"
I generally do not stay at Holiday Inns, usually needing a little more upscale accomodation and service for work. However, this one was terrific. The front desk and service staff were friendly and helpful, the room (renovated) was quiet, and the bed was comfortable. Usefull, funtional business center. My only carp was that the fitness center was somewhat […] small, but that is fairly typical in this size of hotel. Recommended. I'd stay again anytime. Read moreGenuine Expedia guest review
Response by Holiday Inn Boise Airport Thank you for your review. I am so happy that you enjoyed our hotel. Business travelers enjoy how close we are to the airport, and the amenities we offer. We hope you'll come see us again!
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