"Great Boutique Hotel"
Excellent Hotel in all aspects. Would stay again. The rooms were large and comfotable which included an extra room with a couch and desk. It's conveniently located near the ariport. The staff were friendly and professional.Genuine Hotels.com guest review
The reason I down-rated this hotel for service is in the fact that I was disappointed that there was no complementary breakfast. For the price of this hotel per night i felt ripped off. I should not have to pay for breakfast. There was also damage in the bathroom base and the toilet leaked. also in the exercise room, there were no towels.Genuine Hotels.com guest review
"Excellent and comfortable"
Great room and service all around. Rooms were spacious and comfortable and the service was great. It is a very new hotel. Enjoyed the pool and workout facilities. Will definitely stay again. It does not come with breakfast but the service in the restaraunt was great.Genuine Hotels.com guest review
"Room was big."
Staff was very nice. I flew in for one day. The room was big and had a seperate couch and tv area which was nice. It also had a nice study area to do work in. Microwave and refrigerator in the room. Overall, it was a good hotel for the price.Genuine Hotels.com guest review
"Nice rooms Great price"
Large rooms clean and friendly staff. Would stay again.Genuine Hotels.com guest review
"Had one little problem"
The hotel was nice, "BUT" one little problem, the walls do not have any installation.....between the rooms. Spent the entire night listening to a guy next door snore from 1:00 a.m. to 6:00 a.m.. For the money they want per night, they should had spent the extra bucks of making it noise proof for the customer.Genuine Hotels.com guest review
There was a guest in the room above mine that was up ALL night and it woke me up every 30 minutes. It was a miserable night and the front desk told me I could come down and get a key to a new room at 1 in the morning after my third call. How about you bring me a key and offer to move my things!Genuine Hotels.com guest review
Response by Holiday Inn Boise Airport Our hotel accomodates a wide variety of travelers, including some that may work during the night. We apologize that the person above you was noisy, and if we have the extra staff, we happily move your items for you in an instance like this. Our hotel takes noise complaints very seriously and if the staff is notified we do our very best to resolve the issue for you. We hope you will give our hotel another chance.
"Great Overnight Hotel"
I have really enjoyed this hotel in the past and have been staying here from time to time since it opened as a Cambria Suites. The location is great, the rooms are big and furnishings are fun and comfortable. I was a bit disappointed by the condition of common areas this time around. Room was just fine. Beds are very comfortable except for the pull […] out couch (the mattress was a joke and our kid actually fell through to the floor) and bathroom is spacious. Common areas are dirty. Carpets are dirty in hallways and the elevators were quite bad (heavily stained carpet and even some trash). I miss the bar/restaurant that Cambria Suites had. It was inviting and pretty lively. Now, it's just another boring morning buffet place with not a whole to offer. I would definitely stay here again because of the comfort of the rooms and the location. I wouldn't want to stay here for an extended period because of the lack of quality food choices. Read moreGenuine Hotels.com guest review
Large spacious rooms.Genuine Hotels.com guest review
Will be back when I stay in Boise.i wii tell all my friends about my stayGenuine Expedia guest review
Room was very large and comfortable. Wish they had a vending machine.Genuine Expedia guest review
Response by Holiday Inn Boise Airport We are glad that you enjoyed our hotel and found the room comfortable. We do not have vending machines on the floors in an effort to eliminate potential electrical noise, and so we can have a bigger variety of snack options. We have a market place located behind the front desk that is open 24 hours a day and it is filled with bottled drinks, snacks, and a variety of frozen items. We hope you are able to enjoy this amenity the next time you stay with us!
"Nice hotel paper thin walls"
Hotel is super nice great staff very clean. The reason I had to rate low on room comfort was because we were on the second floor and for the two nights we were there we could constantly hear all night long the person upstairs walking around doing whatever they were doing. You can also hear every door slam and people talking. Very loud if on the lower […] floors. I would recommend you tell them you want top floor to be safe. Read moreGenuine Expedia guest review
Response by Holiday Inn Boise Airport Thank you for your kind comments about our staff and the cleanliness of our hotel. I do apologize that you had some issues with noise. We try very hard to maintain a reasonable noise level in the hotel, even during busy times. We are always more than happy to move a guest to a quieter room upon request. I really hope you will give us another chance at a quiet night's stay!
"Our trip to Boise"
The staff was very helpful with directions and wakeup calls. The only issue was with the television and that was probably our fault. I called the front desk and they talked us through it. I felt safe there and it was quiet at night. The shower was just right for massaging my aching back. I had no problem connecting to the internet which helped us with […] our very busy days. The location could not have been nicer for finding the airport right around the corner with gas stations easily available. Thank you so much for making a difficult trip better. Read moreGenuine Expedia guest review
Response by Holiday Inn Boise Airport Thank you so much for your kind review. We are so happy that you found our staff helpful and the location convenient. Our new televisions can seem tricky, but it sounds like we were able to help you get them working correctly. Again thank you for your 4 star review and we look forward to having you as a guest in the future!
"I Will Stay Here Again"
This hotel was fabulous. The room was spotless and the set up of the suite was very smart in design. We were just stopping over on our way to Oregon, but the next time we are in Boise we will be staying here.Genuine Expedia guest review
Response by Holiday Inn Boise Airport Thank you for leaving a review. We are happy that you enjoyed our hotel and found the layout of the room functional. We would love to have you again!
"Nice rooms, friendly and helpful staff....."
The rooms are nice size, clean and comfortable. We really like the separate living space. The staff was friendly and helpful. The only issue was the pool w as a little small given the number of kids staying, there was a couple of baseball teams also staying.Genuine Hotels.com guest review
Response by Holiday Inn Boise Airport Thank you for your feedback. I hope that you were still able to use and enjoy the pool area even though it was quite busy. We appreciate the 5 stars!
I had high expectations. The room size was great, the beds were comfortable, but we had some issues with customer service. We requested a crib when we checked in and still had not received it by 9:30 that night. When we asked about it again we were told that housekeeping had gone home and they couldn't find one anywhere. The guy was going to contact […] a manager. We never got one and it was a very miserable night sleeping with my baby while my husband slept on the loveseat. He woke up with major back pain the next morning. Then they tried to charge us for breakfast the next morning because the lady at the front desk forgot to give us a voucher. I was very disappointed in our stay and will be complaining to them as well. The hotel is nice but the customer service was terrible. Read moreGenuine Hotels.com guest review
"Nice stay, but..."
Great location for airport travelers, nice room and ammenities. But this location charged $7.50 for their breakfast. As a IHG Rewards Club member, I considered this an insult and will not stay here again. The breakfast was the same as any other breakfast offered, for free by other locations and chains.Genuine Expedia guest review
Response by Holiday Inn Boise Airport I am sorry that you felt insulted by the charge for breakfast. As a full service Holiday Inn we do not provide a continental breakfast, but our dining area does serve a full hot breakfast, as well as dinner and drinks for a separate cost. Thank you for your feedback, and although the breakfast was disappointing we are happy that you enjoyed the location and the room.
The hotel staff was friendly, knowledgeable and helpful! The hotel itself was in a great spot close to BOI and very clean. I would make this my hotel anytime I return to Boise!Genuine Hotels.com guest review
Response by Holiday Inn Boise Airport Thank you for the great review! We look forward to having you again!
We encountered only one issue during our stay, which was not at the fault of the hotel. That was a small child in the room above us that decided to run back and forth for several hours beginning at 6AM. But when it was mentioned to the hotel staff we received our room service breakfast free of charge.Genuine Expedia guest review
Response by Holiday Inn Boise Airport Thank you for the kind words about our hotel. We would also like to thank you for your understanding regarding the noise issue. We always try our best to fix these issues right away, and sometimes a free breakfast can turn the morning around. We look forward to your next stay!
"Comfortable and Convenient"
A very comfortable and restful place to stay after travelling the interstate. Very helpful and friendly staff. Shuttle available to the airport (ask at the desk when you check in.) Wonderful breakfast buffet and room service available. Room had a little sitting room area with a sofa, chair, desk, and television in addition to a television in the bedroom […] area. Bed was comfortable with both firm and soft pillows. I'd definitely stay here again. Read moreGenuine Expedia guest review
Response by Holiday Inn Boise Airport Thank you so much for your 5 star review! I am so glad that you enjoyed our hotel and that you found our amenities like the airport shuttle and room service useful . Hope to see you again!
"Nice hotel close to airport"
I liked the fact that we arrived 1hour early & they were able to check us in. One of the reasons why I chose this hotel is because of the indoor heated pool. Upon check in I was told the pool was open but due to reflooring of the gym that it would not be open. I was fine with that. But when it came time to take a dip around 530-6pm I was greeted from […] a sign on the pool door saying pool closed until crew were finished working in gym which was about an hour. My daughter was a little disappointed. So we decided to have dinner at the restaurant in the lobby. The smell from the men working in the gym was so nauseating that we had to take our food to our room. Read moreGenuine Expedia guest review
Response by Holiday Inn Boise Airport Thank you for taking the time to leave us a kind review. We are always looking for ways to make our hotel more up-to-date, and one of those tasks was re-flooring our fitness center. I am so sorry that this interrupted your plans for swimming and the smell was bothersome. We try very hard to schedule these repairs and updates during slower times, but lately we have been busy almost every night of the week! Our pool is completely available now, and I hope you will give us another shot! Thank you for your feedback!
"Went to Boise it was a quick trip"
Went to Boise for a quick in and out trip the hotel was right across the street from the airport it was very nice and the staff was excellentGenuine Expedia guest review
Response by Holiday Inn Boise Airport Thank you for the 5 stars! Please come visit us again!
"Excellent Staff and Location"
here on business and the location, relative to the airport, was outstanding. The staff, especially Pam on a.m. breakfast was outstanding. the sales manager was outstanding as well. the room was appointed nicely and great value for what we paid. the breakfast was good and the workout facitlity was a welcome addition. Overall we will defintely stay here […] again on our return trip. Read moreGenuine Expedia guest review
Response by Holiday Inn Boise Airport Thank you so much for your review, and for recognizing some of our valuable staff members! We hope to see you again!
"Nice hotel close to the airport."
My key cards were deactivated too early and I was locked out of my room. Other than that, I really liked the hotel.Genuine Expedia guest review
"Great place. Great price."
We loved it, and my little ones had a great time in the indoor pool. The breakfast buffet was great. If you are going to order room service I would definitely not recommend the pizza, the staff was awesome, very polite and accommodating.Genuine Expedia guest review
Response by Holiday Inn Boise Airport We are so glad to hear that you enjoyed your stay. Families love the indoor pool and the kids enjoy it as well! Thank you for your feedback!
The only thing we didn't like was the breakfast buffet was cold.Genuine Hotels.com guest review
Response by Holiday Inn Boise Airport Thank you for your feedback. This information will be passed on to the department supervisor. We would love for you to give us another chance on your next trip!
Breakfast buffet was horrible all hot foods were cold. Really need to work on this. Everything else was up to par thanks for the stay.Genuine Expedia guest review
Response by Holiday Inn Boise Airport Thank you for taking the time to write a review. We will use the information you provided to work towards a resolution to this issue. Your feedback is appreciated!
I really enjoyed the stay at the hotel. Very clean and beautiful room. The hotel was very nice. I would stay there again, however I would not eat at the restaurant again. The food was disappointing at best.Genuine Expedia guest review
Response by Holiday Inn Boise Airport I am happy to hear that you enjoy our hotel. We are so sorry that you had a bad experience in the restaurant . This feedback will help us work towards resolving this issue. Thank You!
"Berry nice hotel"
Very nice hotel. Rooms were large and clean. Would recommend this hotel to anyone.Genuine Hotels.com guest review
Response by Holiday Inn Boise Airport Thank you for your kind words about our hotel.
"Nice, quiet hotel"
This hotel is one of the quietest I have staid in. The room was nice and clean. The only complaint is the breakfast buffet. It is pretty weak, not many options and not very good. But other than that, things were great.Genuine Expedia guest review
Response by Holiday Inn Boise Airport Thank you for your review! I am sorry to hear that you were not pleased with the buffet. We hope you will give us another try on your next trip to Boise!
All was good with this hotel stay. The only thing negative I would say is that all the pillows were very thick. I prefer a thinner pillow. Otherwise, highly recommendGenuine Expedia guest review
Response by Holiday Inn Boise Airport I appreciate your 5 star review. If you come back to our hotel, be sure to request a different pillow selection and we would be happy to get you the right type of pillow! Thank you again for your feedback!
"Convenient for business"
I generally do not stay at Holiday Inns, usually needing a little more upscale accomodation and service for work. However, this one was terrific. The front desk and service staff were friendly and helpful, the room (renovated) was quiet, and the bed was comfortable. Usefull, funtional business center. My only carp was that the fitness center was somewhat […] small, but that is fairly typical in this size of hotel. Recommended. I'd stay again anytime. Read moreGenuine Expedia guest review
Response by Holiday Inn Boise Airport Thank you for your review. I am so happy that you enjoyed our hotel. Business travelers enjoy how close we are to the airport, and the amenities we offer. We hope you'll come see us again!
"Nice Hotel But Disappointed in TV/Cable System"
This is a good airport hotel choice. If you are looking for something nice near the airport then it doesn't get much more convenient than this. My only complaint was that the TV/Cable system was terrible. My colleague in another room had the same difficulty. Channels wouldn't change. Sometimes there was no signal at all. Front desk had no solution. […] They claimed it was a new system and that unplugging and rebooting would sometimes work. Seriously, I don't ask much from my hotel rooms, but having to unplug my TV on the off chance that it will let me tune another channel is not acceptable. I'm sure they will eventually work out the kinks, but it was a disappointment. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Boise Airport I appreciate you taking the time to leave us feedback about your stay. This is an issue we have spent a lot of time on and it is much better now. We would love to have the opportunity to make it up to you.
We didn't actually get to stay in the Holiday Inn. When we went to check in the front desk clerk told us that the hotel didn't have any hot water. The lobby was clean, the restrooms on the ground floor were fabulous, but they offered us a room across the street at the Fairfield Inn. The beds were nice there, but the room was old and the hotel was a […] little bit shabby. Read moreGenuine Expedia guest review
Response by Holiday Inn Boise Airport Thank you for leaving us a review. We do apologize about the hot water issue. This is something that any hotel would never want to happen, and we do everything we can do fix these things immediately. Due to this happening over a weekend, we had to wait an extra day to get the necessary parts to fix this. We hope you give us another chance in the future!
"Clean room and friendly staff"
I was so impressed with this hotel. The staff bent over backwards and the rooms were awesome. I will stay there anytime I come to Boise, IdahoGenuine Expedia guest review
"super large rooms & very comfy beds"
Very pleasantly surprised. Not your run of the mill holiday inn. Large well appointed rooms with very comfortable beds. A nice egg buffet breakfast or continental as well. Convenient to the airport (3 min) and good reliable shuttle service! Highly recommended.Genuine Expedia guest review
"Nice Boise Hotel - Will Stay Here Again"
I really liked the room & the way it was designed, with updated fixtures and a nice separation btwn bed and desk area. Room service was great, and the staff at the front desk were helpful. I was disappointed that I had no maid service the day I stayed over, even though I did not have a "do not disturb" sign on the door. I usually leave tips for the […] maids, but not this time. Read moreGenuine Expedia guest review
The fitness center wasn't well maintained and cleaned but other than that is was a very good and friendly Holiday InnGenuine Hotels.com guest review
"Nice hotel close to the airport"
Clean facilities and nice and kind staffs. Close to highway and airport.Genuine Expedia guest review
The TV,AC and some lights didn't work in the room! For the price I paid it wasn't worth it.Genuine Hotels.com guest review
Had to smile when I went down for breakfast at 6 am and breakfast had been completely depleted..not even any coffee...but then i looked at the dining room and there were about 30 baseball players all suited up ready to get out to their game....... hungry boys! maybe the food coordinators should plan better when they have a hotel full of athletes.... […] it was funny..although I really wanted a cup of coffee.. no breakfast for me that am... Read moreGenuine Hotels.com guest review
Key as not programmed correctly. Inconvenient. The buffet was just okay...Genuine Hotels.com guest review
Very nice, clean, great personable and helpful staff.Genuine Hotels.com guest review
"Comfortable and convenient"
The room had everything I needed and was very close to the airport. My only complaint would be that the tub/shower was very slippery and there was no mat so I did slip around a bit in the shower. It was quiet and quite comfortable for sleeping.Genuine Expedia guest review
"incredible quality and value"
Holiday Inn Boise Airport was a beautiful place with a great staff! It is easy to find, offers a delicious, hot continental breakfast, convenient restaurant/lounge, and relaxing pool/hot tub at a surprisingly economical rate. We will stay any time we are in Boise!Genuine Hotels.com guest review
"A comfortable, restful night, but..."
I stayed overnight at the Boise airport hotel, and was quite impressed with all the facets of the facility listed above, particularly the friendliness and courtesy of the staff. I really made only one request: I needed a 6:30 AM wake-up call, since I had to be on the road at 8 for a 2.5 hour drive to Sun Valley. My eyes opened a few minutes befire that […] time, as often happens when I'm away from home. I relaxed for a few minutes. The call did not come at 6:30. I reluctantly took myvhead off the pillow and git moving. Thecwake-up call came while I was in the bathtub - at 6:40. A traveler asks for such a call for a reason. It is not up to the staff to decide what time it should be. A second call was placed at 6:45, which I was able to answer. My Room Service breakfast arrived five minutes early; the server was very pleasant, the breakfast was excellent, and I know from experience that it would have been twice the price in New York. Read moreGenuine Hotels.com guest review
I used to think this hotel was worth te extra money versus the other hotels in the neighborhood. This hotel is ageing and now is probably not worth the 50 or so dollar premium to surrounding hotels. Our sofa had a hole in it, the bathroom tiles were cracking and the grouting was only in fair condition. Disappointing since this was well worth it a couple […] of years ago. Read moreGenuine Hotels.com guest review
"Nice room but too dark."
Our main complaint about our room was that it was dark, even with the lights on. The extra sitting area (with tv) was so dark that we avoided it altogether and it was difficult to get ready in the morning due to the low light in the bathroom.Genuine Hotels.com guest review
"Awesome Hotel Staff!"
This hotel was by far the friendliest staff I have ever encountered. Always willing to smile "say hello" and have a conversation even while they were busy. Very conveniently located by the freeway and airport, just a few minutes from downtown Boise. The cleanliness of the rooms were excellent and the breakfast was a reasonable price. This was our first […] trip to Boise and the front desk staff was always friendly and willing to sharing information about the area. Read moreGenuine Expedia guest review
Neat little extra room. Only negative is that they are not maybe well staffed to clean rooms. We would leave room at 8:30am and return at 5:00pm and still not attended to so I had to find attendant to get more towels for the day. This happened all 4 days we were there. I should have caught on when we checked in at 4:30pm and they had to call to see […] if it had been cleaned yet! Read moreGenuine Hotels.com guest review
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