"close to where we were going"
It was good. We wise you had better pillows. They're to flatGenuine Hotels.com guest review
large room with king size bed and pull out sofa, was perfect for myself, son and his friend. even had a small refrigerator and microwave. We were only there one night, so really had no use for the extras, but glad they were there.Genuine Expedia guest review
"Home atmosphere professional appearence"
Nice, place, very clean. nice rooms, great shower. In the breakfast was included, no reason to go to IHOP next store. Especially liked the homemade waffles you cook yourself. Pool was warm too, warmer than Hilton we stayed at the previous month. Only complaint "NO Disney Channels to keep children busy while working. But other high rated hotels in […] area also lacked this feature!!! Read moreGenuine Expedia guest review
"Amazingly cute hotel"
This hotel was a perfect mixture of inn and suite. It was very comfortable, cute and got complimentary breakfast in the morning. Can't wait to go back.Genuine Expedia guest review
Always a great place to stay! Friendly staff, great breakfast, and nice rooms.Genuine Hotels.com guest review
"Wow; an absolute gem"
We were travelling from Vegas to LA and needed an overnight stop to recharge our batteries. This hotel ticked all the boxesGenuine Expedia guest review
"Nice hotel. Close to our venue (Edwards mansion)"
I chose this hotel because we had a family wedding to attend and the hotel was very convenient and close to the church and reception. Upon arrival the staff was very courteous, efficient and professional. Check in and check out was quick and painless. The entry lounge was nice, the room was clean, and the breakfast was good. I would recommend this hotel […] to my friends Read moreGenuine Expedia guest review
"Easy access to all of Redlands"
Very nice staff. Promptly fixed a leaking shower head.Genuine Expedia guest review
"Nice place, but surrounded by the ghetto"
It was a nice place, but when we went looking for a place to eat, we realized we were right in the middle of the ghetto!!!Genuine Hotels.com guest review
Great accommocations and friendly staff. We would definitely stay there again.Genuine Hotels.com guest review
Amazing ! We loved it. Excellent service, very clean, close to restaurants, shopping malls and freeway. Thanks so much.Genuine Hotels.com guest review
"Spacious room and yummy breakfast, close to fwy"
Excellent in every wayGenuine Hotels.com guest review
The staff at the hotel were very accommodating to our family group. The excellent service really enhanced our visit and allowed our group to all get together several times. We also enjoyed the breakfasts which offered a good variety, enough to keep everyone happy. We would definitely stay again.Genuine Hotels.com guest review
"Convenient location, clean, excellent staff"
Front desk was very helpfulGenuine Hotels.com guest review
We went with our 2 teenage children, we stayed in a suite overlooking the pool which we enjoyed each day. The facility was spotless, the staff were wonderfully obliging and friendly. Definitely would stay there again next time we visit southern CA.Genuine Expedia guest review
Breakfast was good. Hotel staff pleasant. Room was very uncomfortable! Air-conditioning not working properly. Room was billed as able to accommodate 3 or 4 adults, & all I can say is the floor was more comfortable than the pull out sofa. Should not ever be used and totally not fit to even attempt to sleep on! I would stay here if I were alone but never […] again with more than one person. The location was central, noise not an issue even though close to the freeway. Read moreGenuine Expedia guest review
Great stay, went out for training in San Bernandino. Hotel was def. worth every penny and the breakfast was a plus not too mention coming back from training and having the open bar was a plus! highly recommendedGenuine Expedia guest review
The room was quite. the air worked great. I would stay there againGenuine Expedia guest review
This was the first time that I'd stopped at a Country Inn and Suites. First off, when we arrived we were greeted with smiling faces and very well received. We had a two queen bed suite. Room was clean, large and spaceous, I liked the single room suite, rathe than the divided room in some similar hotels. We had something to eat for dinner at the IHOP […] right next door. I slept very well. Buffet breakfast at the hotel was very good, eggs and ham, together with cereals, yogurts and toast, etc. My only slight complaint was having to clear my own table as the dishes mounted up, while the breakfast staff chatted. All in all, extremely good, highly recommended, I would definately stop here again. Read moreGenuine Hotels.com guest review
"Hotel close to family."
This hotel always takes care of us. This is the second time I used this hotel and will definitely use it again. They are friendly, have great service and a great breakfast.Genuine Expedia guest review
Very good continental breakfast.Genuine Hotels.com guest review
"Great hotel for price range."
Spacious room for this type of hotel. Very good breakfast. Clean, well taken care of hotel, Cheaper hotels in area but they are steps below this hotel. Compared to Holiday Inn (next door). This hotel was better and less money. Close to Dining and fast food. Target and other shopping very close (walking distance). The only drawback is that the hotel […] could use more parking and better access to the entry driveway, Very enjoyable. Read moreGenuine Expedia guest review
"Great for a one nighter!"
Everything was good except for the stinky/dirty shower curtain. And I thought it was a little unprofessional for, what seemed to be the pool guy, to have his friends hanging out and swimming in the pool(it made me feel a little uncomfortable) Also, people from the off-ramp of the freeway can see you swimming in the pool. Overall though, the facility […] was nice, the staff was kind and the breakfast was great! Read moreGenuine Expedia guest review
Was visiting a friend here in Redlands who said this hotel is a little old compared to the other ones here. But for us, it was fine - breakfast was yogurt, bagels, juice and the waffle machine. Room was clean and comfortable. Still has a CRT TV so I am guessing it hasn't been updated in a while, and the floor runner on the stairs was a little worn, […] but nothing seemed old. Read moreGenuine Hotels.com guest review
"Best hotel within budget"
Our family stayed 1 night at this hotel on our way back to Phoenix from Yosemite National Park. We love its spacious room and services provided by the hotel. It gave each adult guest 1 free drink at the hotel lobby for social hours. Free breakfast was great! Strongly recommended!Genuine Hotels.com guest review
"Great place for overnight stay"
Very spacious clean excellent breakfastGenuine Hotels.com guest review
It would be a good idea to light the building from the freeway side. Hard to find late at nightGenuine Hotels.com guest review
The hotel was right off the freeway. There are two restaurants and gas station within walking distant. Hotel staff were very friendly and helpful. Fresh baked cookies, coffee, tea and hot chocolate availble 24/7.Genuine Expedia guest review
"June 20 Stay"
Staff was very friendly! esp Brad. they bake fresh cookies every night for the guests which is nice. they have happy hour with 2 free drinks for the guests in lobby each night. the showers have multiple shower heads so you can have it spray at your waisteline while overhead shower is running (feels great), also have granite walls in shower which is […] nice. def not what i expected for the hotel. the only thing i could have asked for were bigger fluffier pillows. also they have free wifi and free continental breakfast which is pretty good. id stay again. Read moreGenuine Hotels.com guest review
Very nice room, great service.Genuine Hotels.com guest review
"Great stay at the Country Inn."
Overall clean, nice staff, and a good place to stay. The breakfast was very good. I would stay there again. ifGenuine Hotels.com guest review
"Nice place to end the day"
I stayed here with my family for a softball tournament in Beaumont. The hotel was great and the rooms were huge, clean and very well maintained. I would highly recommend this hotel to everyone. The only knock would be that I had to drive one block away to where many restaurants were.Genuine Hotels.com guest review
Far exceeded my expectations. Recently remodeled rooms. Staff was professional.Genuine Hotels.com guest review
Out there for a wedding, everything I needed in a hotel. TVs were a bit dated but no problem.Genuine Hotels.com guest review
Close to dining options and freeway. Breakfast was good, room was clean. Sofa bed not too comfortable says my 11 year old!!Genuine Hotels.com guest review
"Dependable predictable stay"
Nothing great or tragic to say. It is a reasonable place for a reasonable price.Genuine Hotels.com guest review
"Good location just off freeway, close to family."
This hotel is convenient for us to visit family, and also to do a little shopping at some of the discount stores nearby. It was also convenient to have lunch or dinner at the Old Spaghetti Factory just across the street. We also enjoyed the large variety of offers at the breakfast counter, and the mints at the reception desk. Parking is easy .Genuine Expedia guest review
We enjoyed our stay at this hotel. Our room was in good condition and the staff was friendly and helpful.Genuine Hotels.com guest review
Pleasantly surprised by all factors.Excellent breakfast, pleasant personnel,very clean and eye appealing.Genuine Hotels.com guest review
"Bad Customer Service"
The front desk person had no customer service skills. Her friend was there to keep her company. It seemed like talking with her friend was more important than taking care of customers.Genuine Expedia guest review
Response by Country Inn & Suites By Carlson, San Bernardino (Redlands) We apologize for the disappointing service you received from the front desk staff. We want to make sure our guests are comfortable and receive the best service. To discuss your concern further, please contact Corporate Customer Care.
"Big room with great service"
I rented this room due to a friends wedding. It was a nice sized room with a chair and a small couch which was great and more comfortable than most. It was a little big for one person but, was perfect for a meeting and dressing spot for the groom and all the groomsmen. The service was the way it should be in a hotel. When I asked the night front desk […] for an extra bar of soap he said "noproblem sir I will bring it up to you." When one of the groomsmen was a little late, it was ok with the staff to stay a few minutes past checkout. This is the proper way to run a hotel. I will be back. Read moreGenuine Hotels.com guest review
"Great Rooms, fun lobby, great free breakfast"
Anytime I'm in Redlands to visit my son at U of R, I try to stay here. Price is good, room is spacious, service is friendly, and the inclusive breakfast and happy hour are icing on the cake.Genuine Hotels.com guest review
"Very disappointed. Stay away."
The hotel itself wasn't bad but the staff was absolutley horrible. The desk staff was incredibly ride to several of our guests. We had a wedding in town and had well over 20 rooms with each room being booked at least three nights each. They over charges some on the guests and completely lied to one of the guests and left them without a room for their […] last night in town. And all they said was "sorry, have a nice day". It was the worst I've ever seen from a staff at a fairly expensive hotel. Stay away. Read moreGenuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, San Bernardino (Redlands) Please accept our sincere apology for failing to deliver the comfortable and memorable experience you expect to enjoy from a Country Inn & Suites property. We always want our guest's to feel like family when they are visiting and we understand how you are treated can change the feel of the whole trip. Our management team has taken all of your comments very seriously and we are taking the necessary steps to ensure our guests aren't met with a similar situation in the future. We value your feedback and hope you will give us another try when you are in the area.
We loved the large room!! The chair and couch were very comfortable... Breakfast was hot and tasty with eggs, sausage, biscuits and gravy. Plus much more and we were able to order an omelette also... Only one downfall.... When the people next door checked in late it woke us up because we could hear them talking and opening the doors... They did hurry […] and quiet down so not too much of a big deal. Read moreGenuine Hotels.com guest review
"Got a whole lot more than expected for the price"
We only stayed one night but it was great. The room was huge and didn't expect the pull out couch where my kids slept that night, so my baby got a whole bed to herself. Breakfast was great they had the usual stuff for breakfast plus omelets to order. I would stay here again in a heartbeat!Genuine Hotels.com guest review
First time we have stayed at a Country Inn and Suites and found the hotel to be very nice. The people were great and the room was very comfortable. They even made cookies everyday!Genuine Hotels.com guest review
"close to freeway and restaurants"
Somewhat satisfied but hot water in a hot tub would have been greatGenuine Hotels.com guest review
"Nice and Clean"
Pros: - well maintained - celan - quiet - free breakfast Cons: NoneGenuine Hotels.com guest review
Overall, everything was great. Staff was accommodating and the room was very comfortable. Would stay there again if the need arises.Genuine Hotels.com guest review
"Good hotel if you can sleep"
The room was very spacious. Beds and towels were nice and clean. The breakfast was served with real China, not the foam/paper plates. The front desk staff were very nice and polite. The only complain was the wall was not soundproof. We could hear the TV sound from the next room at midnight. We had to knock on the wall twice before the TV was off. Besides, […] the toilet was leaking... We did not have a good night sleep, but we still think it is a good hotel. Read moreGenuine Expedia guest review
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