"Best hotel within budget"
Our family stayed 1 night at this hotel on our way back to Phoenix from Yosemite National Park. We love its spacious room and services provided by the hotel. It gave each adult guest 1 free drink at the hotel lobby for social hours. Free breakfast was great! Strongly recommended!Genuine Hotels.com guest review
"Great place for overnight stay"
Very spacious clean excellent breakfastGenuine Hotels.com guest review
It would be a good idea to light the building from the freeway side. Hard to find late at nightGenuine Hotels.com guest review
The hotel was right off the freeway. There are two restaurants and gas station within walking distant. Hotel staff were very friendly and helpful. Fresh baked cookies, coffee, tea and hot chocolate availble 24/7.Genuine Expedia guest review
"June 20 Stay"
Staff was very friendly! esp Brad. they bake fresh cookies every night for the guests which is nice. they have happy hour with 2 free drinks for the guests in lobby each night. the showers have multiple shower heads so you can have it spray at your waisteline while overhead shower is running (feels great), also have granite walls in shower which is […] nice. def not what i expected for the hotel. the only thing i could have asked for were bigger fluffier pillows. also they have free wifi and free continental breakfast which is pretty good. id stay again. Read moreGenuine Hotels.com guest review
Very nice room, great service.Genuine Hotels.com guest review
"Great stay at the Country Inn."
Overall clean, nice staff, and a good place to stay. The breakfast was very good. I would stay there again. ifGenuine Hotels.com guest review
"Nice place to end the day"
I stayed here with my family for a softball tournament in Beaumont. The hotel was great and the rooms were huge, clean and very well maintained. I would highly recommend this hotel to everyone. The only knock would be that I had to drive one block away to where many restaurants were.Genuine Hotels.com guest review
Far exceeded my expectations. Recently remodeled rooms. Staff was professional.Genuine Hotels.com guest review
Out there for a wedding, everything I needed in a hotel. TVs were a bit dated but no problem.Genuine Hotels.com guest review
Close to dining options and freeway. Breakfast was good, room was clean. Sofa bed not too comfortable says my 11 year old!!Genuine Hotels.com guest review
"Dependable predictable stay"
Nothing great or tragic to say. It is a reasonable place for a reasonable price.Genuine Hotels.com guest review
"Good location just off freeway, close to family."
This hotel is convenient for us to visit family, and also to do a little shopping at some of the discount stores nearby. It was also convenient to have lunch or dinner at the Old Spaghetti Factory just across the street. We also enjoyed the large variety of offers at the breakfast counter, and the mints at the reception desk. Parking is easy .Genuine Expedia guest review
We enjoyed our stay at this hotel. Our room was in good condition and the staff was friendly and helpful.Genuine Hotels.com guest review
Pleasantly surprised by all factors.Excellent breakfast, pleasant personnel,very clean and eye appealing.Genuine Hotels.com guest review
"Bad Customer Service"
The front desk person had no customer service skills. Her friend was there to keep her company. It seemed like talking with her friend was more important than taking care of customers.Genuine Expedia guest review
Response by Country Inn & Suites By Carlson, San Bernardino (Redlands) We apologize for the disappointing service you received from the front desk staff. We want to make sure our guests are comfortable and receive the best service. To discuss your concern further, please contact Corporate Customer Care.
"Big room with great service"
I rented this room due to a friends wedding. It was a nice sized room with a chair and a small couch which was great and more comfortable than most. It was a little big for one person but, was perfect for a meeting and dressing spot for the groom and all the groomsmen. The service was the way it should be in a hotel. When I asked the night front desk […] for an extra bar of soap he said "noproblem sir I will bring it up to you." When one of the groomsmen was a little late, it was ok with the staff to stay a few minutes past checkout. This is the proper way to run a hotel. I will be back. Read moreGenuine Hotels.com guest review
"Great Rooms, fun lobby, great free breakfast"
Anytime I'm in Redlands to visit my son at U of R, I try to stay here. Price is good, room is spacious, service is friendly, and the inclusive breakfast and happy hour are icing on the cake.Genuine Hotels.com guest review
"Very disappointed. Stay away."
The hotel itself wasn't bad but the staff was absolutley horrible. The desk staff was incredibly ride to several of our guests. We had a wedding in town and had well over 20 rooms with each room being booked at least three nights each. They over charges some on the guests and completely lied to one of the guests and left them without a room for their […] last night in town. And all they said was "sorry, have a nice day". It was the worst I've ever seen from a staff at a fairly expensive hotel. Stay away. Read moreGenuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, San Bernardino (Redlands) Please accept our sincere apology for failing to deliver the comfortable and memorable experience you expect to enjoy from a Country Inn & Suites property. We always want our guest's to feel like family when they are visiting and we understand how you are treated can change the feel of the whole trip. Our management team has taken all of your comments very seriously and we are taking the necessary steps to ensure our guests aren't met with a similar situation in the future. We value your feedback and hope you will give us another try when you are in the area.
We loved the large room!! The chair and couch were very comfortable... Breakfast was hot and tasty with eggs, sausage, biscuits and gravy. Plus much more and we were able to order an omelette also... Only one downfall.... When the people next door checked in late it woke us up because we could hear them talking and opening the doors... They did hurry […] and quiet down so not too much of a big deal. Read moreGenuine Hotels.com guest review
"Got a whole lot more than expected for the price"
We only stayed one night but it was great. The room was huge and didn't expect the pull out couch where my kids slept that night, so my baby got a whole bed to herself. Breakfast was great they had the usual stuff for breakfast plus omelets to order. I would stay here again in a heartbeat!Genuine Hotels.com guest review
First time we have stayed at a Country Inn and Suites and found the hotel to be very nice. The people were great and the room was very comfortable. They even made cookies everyday!Genuine Hotels.com guest review
"close to freeway and restaurants"
Somewhat satisfied but hot water in a hot tub would have been greatGenuine Hotels.com guest review
"Nice and Clean"
Pros: - well maintained - celan - quiet - free breakfast Cons: NoneGenuine Hotels.com guest review
Overall, everything was great. Staff was accommodating and the room was very comfortable. Would stay there again if the need arises.Genuine Hotels.com guest review
"Good hotel if you can sleep"
The room was very spacious. Beds and towels were nice and clean. The breakfast was served with real China, not the foam/paper plates. The front desk staff were very nice and polite. The only complain was the wall was not soundproof. We could hear the TV sound from the next room at midnight. We had to knock on the wall twice before the TV was off. Besides, […] the toilet was leaking... We did not have a good night sleep, but we still think it is a good hotel. Read moreGenuine Expedia guest review
"Clean, comfortable, quiet."
Was on business travel. This hotel exceeded all of my needs.Genuine Expedia guest review
"Very clean and fantastic breakfast"
Very good experience with country inn redlands. We stopped by the day before going to Big Bear and we made the right decision, the hotel is very clean, well maintained and the staff is courteous. RecomnendedGenuine Hotels.com guest review
This is a great place. We got the room with the jacuzzi tub. Definitely worth the extra $$$. Nice and cozy yet modern. The full free breakfast is just wonderful-hot biscuits and gravy, waffles, eggs, you name it. Very friendly staff. They even have a laundry room if you want to take the time. The Spaghetti Factory is right across the street...great […] food...always busy. Read moreGenuine Hotels.com guest review
"Great Location. Right off Highway!"
Great Breakfast. Made to order omelets:)Genuine Hotels.com guest review
Excellent Stay! Great rooms and the staff was very friendly!!Genuine Hotels.com guest review
"Like this hotel"
Room is pretty large, clean and has almost everything you need. Bed is comfortable, especially the pillows. Feel soft but hold your head well, I like them and slept very well. Breakfast is super good. A lot of good stuff. You can make wafers yourself and you can order omelettes. My sons like it very much. For this low price, it is definitely worth. […] It closes to Mountain High and Big Bear, which is the reason we stay here, since the hotels in Big Bear Lake were all full and extreamly expensive (over priced with their poor condition). Also, the staff are friendly in this hotel. Read moreGenuine Expedia guest review
Good clean hotelGenuine Hotels.com guest review
Great location. I wish I had a shower like that at home. Comfortable beds with plenty of pillows.Genuine Expedia guest review
"excellent condition and nice location"
We need a clean hotel to stay away the most dirty places in Big Bear lake during ski season. so glad we made our decision to drive down to this hotel. It met every expectation, big room, very clean, quite, and nice services. Definitely come back.Genuine Hotels.com guest review
It was okay. The beds were comfortable. Room was clean. Breakfast was a little better than average. I was not able to buy bottled water at the hotel, but there are stores nearby within walking distance. Noise level was very good, very quiet, even though location is right next to freeway. I would definitely stay there again.Genuine Hotels.com guest review
I loved the hotel. My only suggestion would be to have some kind of instructions available on how to use the shower nozzles.Genuine Hotels.com guest review
"Excellent Place to rest after Driving All Day"
Very comfortable, clean and even luxurious accommodations. The building looks fairly new. Very convenient location close to highway I-10. The complementary breakfast could use some protein on it (eggs, ham, bacon). We really enjoyed our stay there.Genuine Hotels.com guest review
"Great hotel for everyone"
Me and my wife have used the hotel for one night while traveling from San Diego to Las Vegas. Hotel us very nice from both outside and inside, decently decorated for coming Christmas. Excellent service at the front desk. The room was clean, very nice and bed incredibly comfortable. Breakfast was included and was also excellent. Hotel has very good […] accessibility from interstate, there are a couple of excellent restaurants in walking distance. We'll definitely use this hotel again when travelling to area east of LA. Read moreGenuine Expedia guest review
The staff very nice, the room size is big and clean. The hotel is outstanding.Genuine Hotels.com guest review
I thought that the pillows seamed really flatGenuine Hotels.com guest review
"Very nice hotel"
We stayed here on the way to Phoenix, mainly because of positive reviews. It's in a good location, off the freeway, with a Spaghetti Factory next door. They were serving free wine and beer with appetizers in the lobby when we got there in the evening, which was nice. The hotel is very clean and the room was very nice, with a sitting area. Bed very comfortable. […] Bathroom a bit small, but fine. Only complaint was that the walls are very thin and we could hear people talking in a normal voice next door while sitting in bed. That was a bit annoying, but we were so tired, we slept well. Would recommend it, anyway. Read moreGenuine Hotels.com guest review
The beds are SO comfortable! The hotel is really nice and clean. The staff were very nice.Genuine Expedia guest review
Room was clean and quiet. Very nice.Genuine Hotels.com guest review
My stay here was great! very comfortable room, hospitable staff, overall good! Will definitely stay here again!Genuine Hotels.com guest review
"Wow! Find a reason to stay in Redlands!"
High-class in every way. SPACIOUS room, gorgeous carpet & decor. Even the attitude & energy about the place & the people were welcoming, happy and comfortable. When we were leaving, I found a note my 13-year-old daughter wrote that she left on the table in our room for staff to find (please excuse her grammar & spelling): "I LOVED this Hotel! The showers […] were fabulous, the pool was a blast, breakfast was sweet and the room were so comfortable with so much space! Thank you!" And she drew 2 pictures of dogs, one crossed out with the label "creepy" and the other a happy dog with the word "cute." Delicious fresh cantaloupe & pineapple with breakfast! Beautiful place! Read moreGenuine Expedia guest review
Family has used this hotel before and suggested it to me. I found the rooms VERY clean. It was a quiet location. Staff was very pleasant and helpful! Very nice breakfast provided in their lovely lobby area. I would definitely use this hotel property again!Genuine Hotels.com guest review
We have stayed here previously, and it has always been a good experienceGenuine Expedia guest review
"Very Nice - I Would Stay Here Again!"
This hotel has been completely remodeled and is quite nice. The rooms have refrigerators, microwaves & small coffee makers. My only complaint was the mattress was a little too firm but that may be a personal preference. They have a good breakfast buffet with a bigger selection of items than some other hotels in this price range. I would definitely stay […] here again. Read moreGenuine Hotels.com guest review
"good location near I-10"
clean and comfortable hotel. Next time any chance near Redlands, will stay here again.Genuine Expedia guest review
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