"Good clean inn"
The check-out time was 11 a.m and I don't think it's normal to knock on the door at 9 a.m. Guest next to my room was still sleeping at that time and the staff kept knocking until the guest woke up, got out of the bed and opened the door.Genuine Expedia guest review
Response by Holiday Inn Phoenix Downtown-North Jinny, You are correct that check out time is 11:00, but many guest that are do to check out don't come to the front desk and tell us they are leaving. If there is not a do not disturb sign on the door and the guest is scheduled to check out we do knock on the doors. We are trained to knock three times to give the guest plenty of opportunity to tell us they are in the room. I am very sorry that your were bothered by this. Thank you for the good clean inn comment. The entire staff works very hard to keep the hotel as clean as possible. Fred Pratt General Manager
"Small But Had What We Needed"
Hotel had small rooms, and first room we checked into the A/C didn't work. However, staff was extremely helpful in getting us a new room, where the air did work. Would stay again for the price.Genuine Hotels.com guest review
Response by Holiday Inn Phoenix Downtown-North Thank you for your comments. We have been working on the entire a/c system to make it work better and I think we are getting there. I hope that the next time you are in Phoenix you will stay at the Holiday Inn Phoenix North and stop by and introduce yourself. Fred Pratt General Manager
"small but comfortable"
The hotel was nice, the rooms were small but comfortable. The room was clean but not thoroughly. The windows and bathrooms were questionable on how clean they really were. The location was convenient it was about 5-10 min from downtown.Genuine Hotels.com guest review
Response by Holiday Inn Phoenix Downtown-North Dear Lilly, Thank you for taking the time to comment on the Holiday Inn Phoenix Downtown North. Being a 10 story high-rise it is difficult to keep the outside of our windows clean. But I want you to know that we do try. I am concerned with your comment about the bathroom not being clean. I have spoken with the housekeeping staff to make sure they know how important it is that every room be perfect for every guest. I hope you will give us another chance on your next visit to Phoenix. Fred Pratt General Manager
"Easy Access to town on Light Rail"
This hotel was ok- clean and easy to find. Doesn't have some of the amenities of other Holiday Inn locations, like free breakfast but it is close to the Valley Metro light rail so easy to get around without a car.Genuine Hotels.com guest review
Response by Holiday Inn Phoenix Downtown-North Dear LStuart, Thank you for your comments regarding the Holiday Inn Phoenix Downtown North. The housekeeping staff works very hard to make sure everything is clean for every guest. Our mid town location is very convenient for many people and having the light rail system only one block away makes it very easy to get to downtown or to Tempe. As a full service Holiday Inn we are very proud of our restaurant and feel our hot fresh cooked buffet breakfast is a very good bargain. Fred Pratt
"Keep Looking for a place to stay"
Arrived late in the evening, this is a very small property. They did not have parking for our vehicle and told us to park across the street, which had signs posted that all vehicles would be towed, or said that we could park about 2 block away and walk back to the hotel. This is a fairly questionable area of town, so it seemed. The Manager was irritated […] that I demanded a cancellation of our reservation in writing so that I could have the room night refunded to me through Hotels.com whom had already charged my card and based on the fact that there was a "no refund policy" which we were far passed.. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Phoenix Downtown-North Thank you for your comments on the Holiday Inn Phoenix Downtown North. You are correct that our parking in front of the building is limited, but the covered garage parking is less than 300 feet from our door. And during the hot months it is very nice to be one of the only hotels that offers FREE covered parking. Hotels.com policy is that once you book the reservation you may not cancel or change that reservation. I am sorry that we can not change their policy. I hope that you will continue to use Holiday Inns as you travel.
"Good for the money"
While not the fanciest thing around, this was a nice, decent hotel for a very good price. Staff members were helpful, room was clean. The parking situation is a bit confusing, but they do have quite a bit of space in a garage down the block. I'd stay here again if I'm the one paying for it.Genuine Hotels.com guest review
Response by Holiday Inn Phoenix Downtown-North I wish that we could do something about the parking but you are correct there is space for many cars in the FREE covered parking garage located less than 300 feet from our door. Our entire staff works very hard to make sure every room is ready for every guest. I hope you will stay with the Holiday Inn Phoenix Downtown North the next time you are in Phoenix. Fred Pratt General Manager
"Helpful staff & nice room with comfortable bed"
The staff was extremely helpful and accommodating during my stay. Everything was taken care of for me (early check out, taxi service, wake-up call, baggage check, directions). Stress free visit!Genuine Expedia guest review
Response by Holiday Inn Phoenix Downtown-North At this time of the year, stress free is a great thing. Thank you for the nice comments and I will be sure to pass them on to the entire staff. Fred Pratt General Manager
First time in Phoenix grate service specialy at check in associate was very friendly,helpfull,fast and efficient.Genuine Hotels.com guest review
Response by Holiday Inn Phoenix Downtown-North Thanks for the nice comments. I am very proud of every associate at the Holiday Inn Phoenix Downtown North. Everyone goes above and beyond to make every guest stay the best it can be. I will be sure to pass your comments on to the entire staff. Fred Pratt General Manager
We had a warm welcome from the concierge and the lobby was beautiful. Our room was large and comfortable, and we had everything we could need. I saw a couple other reviews mentioning the hallway carpets needing a steam-clean...yeah, that might be nice. Overall, I really enjoyed my stay, and would definitely return.Genuine Hotels.com guest review
Response by Holiday Inn Phoenix Downtown-North Thank you for your comments. I will be sure to pass them on to ever associate. And you will be happy to know that the carpets are scheduled to be cleaned in the next two weeks. Fred Pratt General Manager
"Charming, Good-Natured Hotel"
I find this the most consistent hotel in Phoenix. Now I don't even bother shopping around for a better price (if there is a better price; its been very good when compared to other hotels). I just book a room automatically. The staff is second to none...the location is perfect...the rooms and public spaces are always clean and uncluttered. Good Job!Genuine Hotels.com guest review
Response by Holiday Inn Phoenix Downtown-North Dear Charles Ostrowski, No one is going to believe that you are not a relative of someone at the hotel, but I want everyone to know that you are not. Thank you for the great comments and I will be sure to share them with the entire staff. The next time you are at the Holiday Inn Phoenix Downtown North, please stop by and introduce yourself. Fred Pratt General Manager
nothing special, but was fine for a couple nights on a business trip. located far from downtown, but easy ride on the light rail, which stops very close to the hotel.Genuine Hotels.com guest review
Response by Holiday Inn Phoenix Downtown-North Thank you for your comments on the Holiday Inn Phoenix Downtown North. We are located in a good area with easy access to the light rail system which will take you to many areas of the valley. Fred Pratt General Manager
"Not the greatest stay"
When we arrived at the hotel room it was pretty clean, but the beds were uncomfortable and the pillows were hard and small. The downside to staying here for us was that arriving at night and having to park so far away from the hotel and not being able to find our way back to the hotel, with there being no clear signs to point us there. Also a fire alarm […] went off right in the middle of the night and we had no clear direction if and when we could go back to our room or even what was going on, we stood outside for two hours and finally decided to make our way back up to our room. There was nothing offered for our inconvience and the staff on duty gave us no direction, like i said of what was going on or when we could go back to our rooms. In short we will not stay here anymore. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Phoenix Downtown-North Thank you for taking your time to write comments about the Holiday Inn Phoenix Downtown North. The parking garage is 300 feet from our back door so I am sorry that you had a hard time finding it. You will be happy to know that the entire hotel will have new pillows sometime in the first quarter of the year. The fire alarm was a terrible time. Our staff had problems finding out what was wrong. We knew there wasn't a fire, but the system would not reset. And then it knocked out our front desk computer system as well. I hope you will give us another chance the next time you come to Phoenix. If you contact me directly I will give you a special rate. Fred Pratt General Manager
"nice and comfy"
When we got to the hotel, it was late--around 10:30pm. The front desk told us that they had been "slammed" and unfortunately didn't have the room with the two queens that I had reserved. They offered a king room with a rollway, but since there were 4 of us ladies staying for the night, that wouldn't work. The manager gave us the king room and also gave […] us another king room free of charge! Everyone we met in the hallways were very friendly. The beds were comfortable--everything was very pleasant. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Phoenix Downtown-North Thank you for your comments about the Holiday Inn Phoenix Downtown North. I am very proud of our entire staff and I am very glad to hear that they were able to accommodate you without having to ask permission. I hope that the next time you are in Phoenix you will stop and introduce yourself. Fred Pratt General Manager
"Parking? What Parking?"
The hotel itself is nice and priced appropriately. HOWEVER, parking is around the corner and down the street, in DOWNTOWN Phoenix. If you don't need to park, it's fine, but if you do I don't recommend this hotel. Great location to light rail.Genuine Hotels.com guest review
Response by Holiday Inn Phoenix Downtown-North Dear Craftyagentmom, Thank you for taking the time to write a review about the Holiday Inn Phoenix Downtown North. Our free covered parking is 300 feet from our back door and for most of the year free covered is a great benefit. And the light rail being one block from the hotel is an extra benefit. Fred Pratt General Manager
It was close enough to downtown and really comfortable!Genuine Hotels.com guest review
It was an average hotel in an average location. Honestly, little stands out to me. It is 3 miles from the convention center, which is about a $16 cab ride. It is also just two blocks from the light rail station, which is very convenient for popping into the center of town (runs every 15 minutes, $2/ride or $4 for a day pass). There wasn't much in the […] way of good restaurants near-by. There was a Walgreens a block and a half away, but no grocery store (although I didn't look hard). Oh - one thing does stand out in my memory - the breakfast buffet was awful the one day that I ate it. And there was a FANTASTIC yoga studio about three blocks away (Urban Yoga). Read moreGenuine Expedia guest review
"Holiday Inn downtown"
Extremely rude front desk manager on day shift. Night manager was polite. My room was dirty, there was a broken plug left in an outlet and several broken pieces of equipment in the exercise room, as well as a completely empty 5 gallon water jug in the cooler during my stay.Genuine Expedia guest review
All the workers there were friendly and I had a great time staying there.Genuine Expedia guest review
"friendliness of staff"
Had a very relaxing stay. All of the staff was extremely friendly and the quality of service was great. The room was clean and comfortable. Had breakfast and room service and was not disappointed. This was the second time there and would go back again!Genuine Hotels.com guest review
"Very terrible night and sick morning"
I wait there more than one half hours to check in, because the system. And finally, the staff use my card to pay for the deposit. When I check out, the hotel tell me that it use my card to pay the money which I was pay for Expedia. And it swiping my card so many times, in order to made my credit card decline.Genuine Expedia guest review
My husband and I live in Glendale and needed a date night. We decided to stay at this hotel for First Friday so we could hop on the light rail and enjoy the festivities of the art walk. Our room was very clean and very nice. The staff was pleasant as well. We will be staying here again! Perfect locationGenuine Hotels.com guest review
"Air conditioning didn't work."
Air conditioning wasn't working very well. It was set at 50 and was barely getting down to 78 degrees. At one point it was 80 dgrees in our room. We looked to move to another suite and the temp was the same in that room at well.Genuine Hotels.com guest review
"comfy business trip!"
The staff was friendly and helpful. Loved my time there. Location was great.Genuine Expedia guest review
"Holiday Day Inn Central Phx North"
I've stayed at this hotel at least a half-dozen times. It is my go-to hotel when I plan to stay overnight in Phoenix since it is central to everyplace I tend to go and very close to the light rail. The rooms are nice and quiet (I never hear anybody) and nicely decorated and I can usually get a great rate through hotels.com. It has an in-house restaurant […] that I've eaten at for breakfast only and the price is comparable to a diner. My only complaint is one that I have at most hotels: the bathroom smells like it was cleaned with a dirty rag or the shower curtain smells moldy/musty. It is not overwhelming, just noticeable to my sensitive nose. I will return due to its value and location. Read moreGenuine Hotels.com guest review
"Restful and Comfortable stay"
Enjoyable and ComfortableGenuine Hotels.com guest review
ac system wasnt working right the two nights i stayed there.Genuine Hotels.com guest review
"Hot hot hot"
Rooms were hot!! AC wasn't working right. We were unable to sleep at all. Temp didn't go under 78 degrees. Complained to manager in the morning and he only gave us free breakfast and offered a discount on another room for that night. I will NOT stay again.Genuine Hotels.com guest review
Enjoyed the service and the right by the light rail and 24 hr shopGenuine Hotels.com guest review
The entire time I was there it smelt like there was a sewage back-up. Front desk staff was great, however the cleaning ladies seemed a bit rude.Genuine Hotels.com guest review
Really clean and comfortable rooms.Genuine Hotels.com guest review
"Convenient to Business District"
Overall this was a pretty nice place to stay. The AC was a little noisy and oddly, I had better luck logging onto wifi from the hotel next door.Genuine Expedia guest review
"Nice room, annoying parking"
My husband and I stayed here after our wedding before leaving for the honeymoon. They allowed us to check in early since we had a our wedding to get to, which was really nice. We had the king suite. The bed was big and cozy. The furniture in the suite area was neither great nor horrible, standard hotel furniture. The lobby is beautiful. The downside […] to this place was that the parking is behind the hotel that is behind the Holiday Inn. It was a nuisance. I also thought it was weird you had to pay $8 for breakfast, so we skipped that. Read moreGenuine Expedia guest review
Very nice hotel. Very friendly staff. no more to add, nice hotel and friendly staffGenuine Expedia guest review
"same price as Hilton Garden, much dumpier"
The hotel is in desperate need of renovation and my blonde girlfriend could not use the hair dryer because there was a long brunette hair sticking out of it. Also, there was an awful sewer smell in the lobby area on the east side.Genuine Hotels.com guest review
"Price is right"
I booked this hotel becuse I missed the block at another hotel for a friend's wedding. Hotels.com price was $124 a night vs $209 down the street (or even $149 for the wedding rate). Don't expect a ton of frills. Based on circumstance, I didn't make use of the restaurant or bar. Surrounding neighborhood is a bit low-income on either side of Central, […] but I never felt unsafe. Parking is limited, but I never had a problem there either. All in all, I'd stay here again if I needed to be in downtown Phoenix. Read moreGenuine Hotels.com guest review
Had a good time there,the room was clean all the time .Genuine Hotels.com guest review
everything is ok except the parking a little bit far from the hotel...Staff are all courteous and friendly.Genuine Hotels.com guest review
This hotel was a huge disappointment. My room smelled. The toilet was broken and not properly attached to the ground. My bill included room service charges I didn't make. I won't stay here every againGenuine Hotels.com guest review
"Very rude man at the front desk"
Overall, the hotel was ok, but the man, Jim, at the front seat at night was extremely rude! In the room there were only very small, half size pillows and a card saying contact the front desk and they will bring up pillows. We called to ask for those and also a new remote, but we were turned down on both by the front desk who was extremely rude and was […] even mocking us when we walked downstairs to ask again the next night. It was not a good experience! Read moreGenuine Expedia guest review
"down town sights"
Well, we checked into our room and it was alredy occupied.(made reservation).Then got another room,(lower grade). Had to park where their was high rate of crime,But breakfast was good.Hotel is very old, staff was good. But dont think I would reccomend to anyone.Genuine Hotels.com guest review
Staff was friendly. There was a fight in the room next to us. Hotel responded quickly. Otherwise, satisfied with hotel.Genuine Hotels.com guest review
Food was cold and parking was a bit farGenuine Hotels.com guest review
"Cute, clean downtown spot"
Hotel seems new and was clean and cozy. Very nice lounge, breakfast and bar area. A bit over-priced for a Holiday Inn but still the best rate in the area considering I was there for a concert.Genuine Hotels.com guest review
A perfect nights' stayGenuine Hotels.com guest review
"Very Clean & Very Nice People"
They were great! They answered any questions that we needed.Genuine Hotels.com guest review
Good service. Not the best hotel but service made up for short comings. Will book again.Genuine Hotels.com guest review
We stayed three nights. Hotel exceeded our expectations. Not much to look at on the outside, but clean and comfortable inside. I was surprised by how quiet the room was. The location is great. Pool and fitness center are nice. Guest laundry was very useful.Genuine Hotels.com guest review
The property is very nice and the service is excellent. The only thing I could recommend is the rooms need more lights. GabeGenuine Hotels.com guest review
Close to light rail and nice comfortable rooms. Front desk and housekeeping were extra helpfulGenuine Hotels.com guest review
"Nice place to stay"
The hotel was very nice, but parking is limited and the garage is hard to find and get to. Room was clean and had all the conveniences needed. It is located near Central Ave and is conveniently located.Genuine Hotels.com guest review
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