SatisfiedGenuine Hotels.com guest review
"Ever wished you could sleep underground? You Can!"
We were sent to the basement. Our elevator had glass walls with a view of rebar, cement, dirt. We had prepaid WAY too much ($87). Room's only daylite was the window well with parking 2 feet away. The external heater/cooling unit had soot streaks up the wall. I unplugged it so it w/n start fire or blow filth in our faces.The bed had a gully.The toilet […] and sink were both slow to plugged and the rugs in disrepair. The chair was greasy, 50s, dingy with grime. The 400# TV was a Zenith. Good thing it was locked down! You could hurt urself stealing it. I found a $50 charge on my AmEx. Was told it was for "incidentals" but would be ret'd in about 2 weeks if I hadn't used any. I asked what my incidental options could be considering I couldn't even flush the toilet. He said I might have ordered something on the blurry TV!! As we were leaving, the manager asked how our visit was. I simply said .. horrible, but you know that. She didn't argue and neither did I. This is the biggest CON ever. She upgraded me to a suite for ret visit tho I was in the "Executive Suite" in the basement. I wonder if they put online reserves in the basement and pay-at-the-counter people in real rooms? Terrible reflection on Hotels.com and the prepay system. I felt like a mark and would reconsider getting trapped like this online again. Staff was remarkably friendly. They have a hard job and I admire them for how they handle it. Read moreGenuine Hotels.com guest review
The people at the front desk and shuttle drivers were great!Genuine Hotels.com guest review
"difficult to access from highway"
We felt the room needed a thorough cleaning. The tub needs to either be re-grouted or given a good scrubbing. There seems to be a soap or hardwater film on the stall. There were cobwebs along the ceiling above the bed. Difficult highway access unless you are coming from the south. They need a better explanation of the "$4.99" breakfast. The host had […] to explain to every diner that their coupon from the front desk really just meant that you were getting a "discount" and given a special menu, where all the items cost $4.99. We weren't expecting a free breakfast, but the coupon sort of inferred that we would get one, especially when we were handed a $4.99 menu. Why not just $5 more per room and then give a "free" breakfast coupon? Read moreGenuine Hotels.com guest review
"Great hotel for overnight stay"
The staff were very pleasant and helpul, the room was large and comfortable and the windows open - which is key for me. The rooms are a little dated, but everything was clean and comfortable. There is a restaurant attached that had excellent food and is open early for breakfast, along with a lounge open until midnight. All in all a very pleasant experience […] and one I would repeat. Read moreGenuine Expedia guest review
"a little less than ideal"
The hotel felt dated. There were a few mysterious stains on lampshades, bedding, furniture in the room. The hotel charged a fee for incidentals with a very loose policy about when it would be returned-maybe up to 15 days later. For the price, fair accomodations. For business travel, a little less than ideal.Genuine Expedia guest review
As always my stay was very good. The staff is always very friendly & knowledgeable, and they make each customer feel special. I like the fact that they have airport shuttle service, and dining on site. The rooms are always clean and comfortable.Genuine Hotels.com guest review
It was very clean, great staff, and close to what I needed for my tripGenuine Expedia guest review
"Comfy, comfy bed."
Comfortable, comfortable bed. Lovely clean room. The kitchenette was very handy as we brought some of our own food. Will remember this place.Genuine Expedia guest review
When I was sleeping I can heard a big noise of other guest flush toilet from other room. I really don't recommend this hotel!!Genuine Expedia guest review
"Conveniently Located in Medford."
I like this hotel and have stayed there before. The staff is very friendly and they give great customer service. The hotel also has a good breakfast and the Bar/Grill is good to eat dinner at also. All in all I stay here everytime I am in the Medford, OR area.Genuine Hotels.com guest review
"a great hotel if you are alone or with family"
Very nice hotel and staff, i stay there all the time. would not stay anywhere else if i was in Medford. Very friendly and courteous staff.Genuine Expedia guest review
"great hotel to watch sports at."
It was fine. Great price point. great sports bar and lounge.Genuine Expedia guest review
I thought it would not be as nice as it was simply because the location was so convenient. Slept like a rock. Thanks RR!Genuine Hotels.com guest review
"Hotel for a short stay for a family of 4"
Convenient, functioning for a short stay of family of four (2 adults + 2 kids) in a standard double queen room.Genuine Expedia guest review
"Check for other hotels first."
Don't book the mini club suite. They don't tell you it's in the basement. Your window view is a car bumper. The walls are paper thin and I hope for your sake the people on both sides of you don't have issues like they did next to me. The toilets flushing on both sides and above me woke me up every 30 minutes. I would suggest asking for the top floor […] with the room on the end. The $4.99 breakfast coupon would have been nice if I would eat one of the 5 items on the hotel guest restaurant menu. Overall the room was clean and that was most important to me since I was only there to sleep. Read moreGenuine Expedia guest review
"Fine hotel for time in Medford"
This is a great place to stay in Medford. Our room was very comfortable as well as quiet despite being near the freeway. I will stay there again.Genuine Expedia guest review
"Only one problem"
I stayed 4 days. Wonderful front desk, indoor pool, staff, nice people. The only problem was housekeeping. Very sloppy. My grandson left a shirt on the floor. It was still there after mid service, which tells me that they did not vacuum the room. One day the water glasses were still on the sink with water in them. In case it comes to your mind, yes, […] I always leave five dollars a day for the maid, not that it should matter. Other than that, it was a wonderful hotel. Read moreGenuine Hotels.com guest review
"Great stay at Rogue Regency!"
While we appreciated the great service, friendly staff, and the restaurants downstairs, we did not appreciate being told by the front desk that they had no one to bring up the shower hat I requested. Other than that, it was great stay!Genuine Hotels.com guest review
Only complaint I have is the bed. It was too firm and therefore I didn't sleep well.Genuine Hotels.com guest review
"Great Hotel for Everyone"
clean room. very nice city. I will recommend everyone who will go Crater Lake to stay this hotel. confortable bed and good WIFI. Also very near to Safeway, Macy's and ToyRus.Genuine Expedia guest review
"No wireless/overcharging in the bar"
I will never go to this Hotel again............................went for the fly and drive was told we couldn't, even though I called to make sure. NO INTERNET SERVICE IN THE ROOMS NOR IN THE LOBBY, IT WAS HORRIBLE.............NEEDLESS TO SAY WENT TO THE BAR AND HAD DRINKS AND DINNER THE BARTENDER FORGOT TO CHARGE US SOMETHING ON THE BILL, RATHER THAN […] CALL US TO LET US KNOW THEY JUST OPENED OUR CHARGE AND ADDED IT ON WITHOUT OUR PERMISSION. PLUS THE FOOD WAS ALSO GREASY AND REALLY BAD. LAST TIME FOR US THERE................................ Read moreGenuine Hotels.com guest review
We liked the decor of the hotel--lots of wood gave an old world feel. We also enjoyed Chadwick's, the sports bar. We had dinner and caught the football game. Service and food were very good.Genuine Hotels.com guest review
"Easy, clean and quiet."
Easy, clean and quiet. Very nice front desk staff. Comfy beds. Not necessarily new rooms or equipment, but nice enough. Slept extremely well.Genuine Hotels.com guest review
"Close to airport."
It was close to the airport.Genuine Hotels.com guest review
This was a nice hotel, the staff was polite and rooms were great (for the price).Genuine Hotels.com guest review
"Best place in Medford!"
My sister and I stayed on our way to visit family. From the moment we arrived the staff made sure we felt welcome - from the desk clerks to the manager of the EXCELLENT on-site restaurant. The room was adorable, clean, large & quiet, yet the hotel is located right off the freeway. It is privately owned (not part of a chain) and customers are treated […] like royalty. I re-booked for the return trip and would recommend this place very highly. Everything was perfect! Read moreGenuine Hotels.com guest review
My room was one level down from the lobby...virtually the basement. had I known, I never would have stayed here. The hotel itself was very mediocre and the location was a pain to get to due to the freeway on/off ramps and road restrictions.Genuine Expedia guest review
"Look at the mirror in room 133..."
My room was a non-smoking room, but it clearly had been smoked in previously. The hotel telephone was filthy. In the main living room there was a large mirror with "Wash Me" written on it. I did inform the staff, but if you stay in room 133, check out the mirror to see if the note is stil there. The bed was comfortable and the staff was hospitable....2 […] out of 3 isn't too bad. Read moreGenuine Expedia guest review
Front desk manager borderline rude. The rest of the staff at the desk & restaurant were friendly and accommodatingGenuine Hotels.com guest review
It was a very nice hotel. The pool's heater was out, so the pool was cooler than normal. Also the beds were bouncey, not firm enough. Overall, it was very nice, like the breakfast specials for 4.99. We would stay there again.Genuine Hotels.com guest review
I didn't like the ground level (lower floor) were I stayed. It smelled like a kitchen. I would stay again but not on that floor. Beside that the stay was good.Genuine Hotels.com guest review
"Better than average in Medford"
Decent hotel close to major highway interchange and airport - has restaurant and bar on site.Genuine Expedia guest review
"night before a flight"
perfect for a night before a flight. A room in the 'basement' as the front desk called it sounded awful, but it was fine, it had a window and was quiet.Genuine Hotels.com guest review
"Not our favorite place"
This is not really what we were expecting. The "mini suite" was a basement and the room smelled musty. The coffee shop was good and the breakfast was a good bargain. All in all, we were not happy with the room.Genuine Hotels.com guest review
"Like this hotel a lot."
We loved this hotel. The only difference I would make is next time I will request a handicap room. Our room didn't have a grab bar in the shower which was inconvienent for me.Genuine Expedia guest review
"The customer server is excellent but?"
Let me say about the customer service is very good very friendly. The room is alright but the furnace needs more attention dust balls were coming out and it came on every 15 minutes. We did get a free breakfast which was very good they have a restaurant next to the hotel. We also get a free stay which we took advantage on our return. This is an old […] hotel around 20 or 30 years old, bathroom rooms has wall paper. I would think that if they look at making sure everything is clean cleaning the air conditioner and including the screen on it this would be acceptable. My second trip I found that the air conditioner was still needing to be better clean not just wiping I saw residue of dust built up and some dust balls. I might stay again just not sure. I do find the employees to be very friendly and will bend over to help you which is awesome I rated that as a plus, these guys were not rude. I would hire all of them in a second. Read moreGenuine Hotels.com guest review
"Not what was expected"
pool and sauna had a broken heater and was closed. room was mini-suite clubroom located below ground level with small high window which wasn't noted in description. Would have selected different room but wanted the mini-fridge.Genuine Expedia guest review
Pleasantly surprised with the room. Will stay there again.Genuine Expedia guest review
"value for money"
Cleaning staff threw the items that were not meant to be. Otherwise hotel is value for money.Genuine Expedia guest review
"Great place to stay"
They have a nice sports bar there with game room, shuffle board, pool table, pinball machines, poker machines.they have food in the sports bar and another restaurant. I am a picky person, if I like it anyone should.Genuine Hotels.com guest review
Hotel is clean but decor is extremely dated. Room was straight of the 80s and was below grade so dark and dreary. Breakfast was $4.99 additional and not worth the cost.Genuine Hotels.com guest review
"Close to the freeway"
The hotel was convenient, had internet access, and refrigerator/freezer to keep our food.Genuine Hotels.com guest review
"In desperate need of upgrades"
Mattresses and pillows haven't been updated for decades. Mattresses cave in, had zero cushion or support, warped. Pillows of same quality. They have a desk but no outlets nearby, so you can't use your computer at the desk. Their first floor is actually the basement, your windows will look out on to a dirt wall, seven feet higher, if you are that tall, […] you'll start seeing people's feet. Read moreGenuine Hotels.com guest review
We had a great stay. Thank youGenuine Hotels.com guest review
This hotel was very nice. It was comfortable, pleasant and easy to get to. The staff was very helpful, the restaurant on site was delicious and offered a discounted breakfast. Our room included a microwave and refrigerator. We were happy with our two night stay there.Genuine Expedia guest review
It was a nightmare! Room hadn't been cleaned which was apparent by the hairs in the shower and the 1/2 used bar of soap and 1/2 used bottle of shampoo. The bed sheets were disgusting! There were body hairs, if you know what I mean all over the sheets and comforter and it wasn't made completely when we got to the room. They sent a maintenance man up […] to strip the bed and make it. He didn't have the right sheets and I ended up having to help him make the bed. Would never stay here again nor recommend to anyone. We had stayed at the Courtyard Marriott 3 days before and it was only $3 more than this place and was amazing. Only came here because the Courtyard was booked coming back through. Read moreGenuine Expedia guest review
"Just ok, not great"
The hotel is dated.We picked this hotel due to location and the thought that it was a little more "upscale". It was not. It was dated, the A/C unit was very loud, the bathtub and liner were stained. The breakfast in the restaurant was not bad. The room was quiet.Genuine Expedia guest review
"Clean, comfortable, glacial restaurant service"
We spent one night in a mini suite with a family of four. The room was clean and comfortable. We took advantage of the $4.99 breakfast for hotel guests. There was a nice selection of hot breakfasts, a major improvement over the "free" continental breakfast so many hotels serve these days. Unfortunately, it took us 30 minutes to get our order taken and […] another 30 minutes to get served. Granted, they were busy, but service like that points to a management problem. Read moreGenuine Hotels.com guest review
"Outdated and in need of renovation"
Friendly helpful staff but the hotel is dark and outdated in desperate need of a renovation.Genuine Hotels.com guest review
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