Suites Viena - Madrid

Very enjoyable stay. Staff was friendly, attentive, and helpful.

Genuine Hotels.com guest review

We were quite comfortable and the facilities were very clean. The room was small and the bathroom very small but that is typical for Europe. But it was worth it to be only a few blocks from the very heart of Madrid, the Royal Palace and the Grand Via

Genuine Hotels.com guest review

Overall the room was quite nice, my only issues were: (1) the wifi coverage is horrible throughout the hotel. In my case, there was very little to no signal in my room (level 2) and I had to go out into the stairwell for proper access. (2) my king size bad was actually two smaller beds combined, sometimes it would split between. Overall the hotel is […] very nice, but if you plan to use wifi be aware of the very poor coverage. Read more

Genuine Hotels.com guest review

Good quality service, decent breakfast, quiet street, walking distance to most attractions in the neighborhood

Genuine Hotels.com guest review

good value hotel, close to metro and main sights

Genuine Hotels.com guest review

We stayed here on two separate occasions within the same week, and we had consistently great service both times. The hotel sports a modern decor with a clean, comfortable feel. The staff is super friendly and helpful, and tended to speak good English. I will say that I enjoyed our second room more than the first, due to its having a true king bed (rather […] than two twins pushed together) as well as a tub/basin plus shower combo (rather than an open, i.e., wall-less, shower). Both times we got window rooms, but all you can see is a school across the street. (No big deal.) Suites Viena is conveniently located just off Plaza de España, which means easy access to a major Metro stop, as well as proximity to major sites such as the Royal Palace and Opera/Sol areas. Despite this great location, the rooms are fairly quiet (with the one exception being nightly trash pickup on the street, but again, no big deal.) Though I couldn't get the free wifi to work on my iPod Touch, there was a computer in the lobby for guests to use, so I was able to check email, map sites, make dinner reservations, etc. Overall, I thought SV was a very nice hotel and I would not hesitate to stay there again. Read more

Genuine Expedia guest review

Good location. Staff good.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The Suites Viena was located just a block from the Plaza Espana, and a 10-minute walk from the Royal Palace. The room was spartan (minimalist / BauHaus) but adequate. The kitchette was very practical -- we ate dinner & breakfast during our 5-day stay; markets are right in the neighborhood. It's a nice place to stay, particulary if you want to take advanatge […] of eating in.... Read more

Genuine Hotels.com guest review

Very nice clean hotel pretty close to the Plaza Mayor (10 min walk). Really helpful and friendly staff. I would stay there again in a heart beat.

Genuine Expedia guest review

It was the best hotel we stayed in Spain with a great value. The mentro was only 5 minutes away along with the very beautiful Plaza Espana. The room was clean, spacious with a small kitchen, microwave and mini bar. The staff at the front desk is helpful and patient. Overall, it was a very pleasant stay and we'll definitely book the same place again […] if revisiting Madrid. Read more

Genuine Hotels.com guest review

Hotel is in a good location only three short blocks from the nearest metro. Room was a spacious suite with kitchenette for the price of a regular room. Only complaint comfort wise was that the couch was fairly rigid. Otherwise, an abundance of room, and comfortable bedding. WiFi connection is NOT included, but can be rented for 3 euro per hour or 20 […] euro per day. Not a bad sacrifice for the value of the room. Read more

Genuine Hotels.com guest review

Hotel staff was so helpful, informative and spoke very good English! This is a very convient location, the only downfall was the school across the street which was a little noisy, but not really much of a bother with the kids playing. The rooms were very clean we had a good breakfast every day and a great stay. Did I mention the Staff was EXCELLENT […] !!!! Read more

Genuine Hotels.com guest review

Very nice stay, we will come back to stay at this hotel, very nice the reception staff. We stay at a room located on a corner of the back part of the hotel, 5th floor. In front of the hotel there is an Elementary school and is not recomended to stay close to the school.

Genuine Hotels.com guest review

The hotel offers lovely rooms at a convenient location in a quiet neighborhood. Our room contained a kitchenette with a small refrigerator, electrical stove, and a microwave. Overall, it is a good value. We did not buy breakfasts (~13 Euro).

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Suites Vienna was conveniently located near the Plaza de Espana and Ventura Rodriguez Metro stations. You can walk to both stations within five minutes of the hotel. We walked from our hotel room to Plaza de Espana and the the Templo de Debod. The hotel is in a quiet residential area. Our room came with a microwave, mini refrigerator, two burner stove […] top, electric hot water kettle, bottle opener, a pot and pan, a TV with many channels, hairdryer and two of the following items: forks, spoons, knives, plates, bowls, mugs, glasses. We stocked up on groceries in the nearby El Corte Ingles department store. A grocery store is located in their basement. You can pay to have breakfast at the hotel, but we opted to buy bread, cheese, meat, and fruit for breakfast everyday. The room was spacious and even included a seating area with two seats, a coffee table, and an additional table with two chairs. We really enjoyed the room. The only thing that we wish was different, was the layout of the bathroom. The floor of the tub was slippery, and the partial glass wall separating the tub from the sink, was awkwardly placed. The opening to the bathtub where we could climb in and out was narrow and since the floor of the bathtub was slippery, even with a handle on the wall, it was difficult to get in and out of the tub, particularly when you were wet. We also noticed some black mold around the rim of the bathroom sink. In order to clean the dishes, we were provided with a towel, sponge, and dish detergent. The bathroom came with a combo shampoo/body wash, as well as a comb, shower cap, disposable razor, amongst other things. If you are traveling with large luggage, we found it more convenient to take the Metro from the Plaza de Espana stop, as there was an easily accessible elevator from the street. In addition, you only have to transfer once if you take the Metro from the hotel to the airport. If you take the Metro from Ventura Rodriguez, you would have to transfer twice, and Read more

Genuine Hotels.com guest review

I was on a solo trip and found this to be the best hotel in my entire stay in Spain, out of three different places. It was the cheapest (price-weise) and lowest rated (star-wise) and yet the quality outdid everyone else. The reception was helpful with directions, answers to my questions, maps of the area, and services I could access. I got in rather […] early my first day and they checked me in on the spot, not waiting until 2pm etc. I was very glad of this as I'd flown in on the red-eye and was massively jetlagged. The suite was very roomy, awesome pillows, and super fast Wi-Fi, I streamed movies. Water pressure was very strong and the room as extremely clean. I loved the laminate floors. The itty bitty refrigerator was very cold, the kitchennette extremely helpful because I'm always on a budget and I eat in to save money. They deliver cuttlery and cooking pans on request. The area around the hotel looks a bit run down, but it was well lit, quiet, and very central and well located for metro access. It's easy to come in from the airport, I think only one line switch from Barajas. I would definitely stay here again and recommend this place to everyone. Read more

Genuine Hotels.com guest review

A rather run of the mill experience. It could be any hotel , anywhere. I had booked a double bed , but got two singles pushed together - not a good idea as there is always that hole in the middle of the bed ! There are much more exciting places to stay in Madrid, for the same money , but also more central.

Genuine Expedia guest review

We stayed at the Suites Viena for several days, exploring Madrid and taking side trips to Segovia, Toledo and Cuenca. While not in the center of all the action (this was a plus for us), the hotel was very convenient to the metro and gave us access to everything in the city and to train and bus stations. We walked to the Palacio and also to the Temple […] DeBod. We also walked to the Principe Pio bus station to catch a bus for Segovia. We had free wifi and also access to the computer and printer in the lobby. This was a big plus and enabled us to check routes and connections. The staff was very helpful and mostly bilingual (Spanish/English). There were nice restaurants one block over and a little market to buy fruits, drinks, etc. My only very minor complaint was that the kitchenette (that included a stove, fridge, etc.) was not stocked with any utensils, dishes, or pans. A sign said that you could ask for these things, but we would have liked to just have a few things available (spoons for yogurt, plates for sandwiches, etc.). The fridge was full of mini-bar stuff so not really easy to use much. We loved staying there and would recommend it highly. Read more

Genuine Expedia guest review

Clean, modern hotel very close to Plaza Espana. Room was quiet, very comfortable and included a kitchenette. Great set of restaurants in neighborhood, including crepes - look for the street with stars overhead. For breakfast, head uphill to the Viena Cafe. Las Tablas nearby for flamenco. Staff was extremely helpful and professional. Would stay again […] without hesitation. Read more

Genuine Expedia guest review

Enjoyed our stay at suites viena. Close to metro, nice park, and within walking distance to the palace. Friendly staff. Laura and Christoph were very helpful and nice. Nearby streets are a little dark and dirty, but there are a few bars and restaurants within a couple blocks. Very very quiet and clean.

Genuine Hotels.com guest review

This hotel was exactly as advertised: centrally located, wee-maintained, with very friendly and helpful staff. It is on a narrow sidestreet with some grafitti-marked buildings, which is the reason for my one less-than-perfect score. The hotel itself, however, has a clea, modern exterior and interior. A short walk to bus or Metro. We slept like babies, […] and would definitely stay there again. Overall, incomparably better experience than with a four-star hotel at LAX. Read more

Genuine Expedia guest review

Great Hotel overall for the price you pay. I highly recommend it.

Genuine Hotels.com guest review

The Suites Viena hotel is Madrid suited our purposes for a stay. While it is not fancy, the room was clean, quiet, and fairly comfortable. Our only complaint for the room was that the we could feel the springs slightly through the mattress. The staff was competent, we found we were able to communicate fairly easily. The surrounding neighborhood was […] not the best, but walked around the area freely, and did not experience any problems. One thing people should be aware of is that if you walk down the block that the hotel is located on, in the direction of the Plaza Espana, and turn left at the first intersection, about two or three blocks up the street on the right hand side is a small plaza with many restaurants. We ate dinner there every night and really enjoyed it. The hotel is conveniently located to the Metro, and you can easily travel to all the different sites in the city. The room and bathroom were of an ample size for comfort. My wife and I travel extensively, and unless we are taking a resort type of vacation, we stay at smaller hotels. I will tell you unless you have a personnel need to stay at a fancy hotel, this hotel is a good value. Read more

Genuine Hotels.com guest review

Although not the quietest hotel in the early evening, it did quiet up a bit after 10pm. The rooms were comfortable and the staff was very helpful. A good place for the price.

Genuine Hotels.com guest review

Everything was excellent in that hotel, rooms, personnel, breackfast, comfort, wi-fi, very quiet and the best location. I will be back to Madrid and I will stay in the Hotel Viena Suites again and again.

Genuine Hotels.com guest review

We stayed with my brother for six nights and our experience was great! Since we arrived to the hotel to the check out we felt very comfortable and very welcome. The location was perfect, very close to Plaza Spain and all type of transportation. All personnel was very profesional. Specially Laura in the front desk and Yoanni serving the breakfast. We […] are planning to come back to Spain and stay in this hotel. Read more

Genuine Hotels.com guest review

We found this hotel to be attractively furnished in a quiet neighborhood - although our travelling companion complained of the school noise from across the street, our room was on the back side of the hotel and we were not bothered. Convenient to one of the major tourist areas (the Royal Palace and the Almudena Cathedral area) and a ten to fifteen-minute […] walk to Puerto del Sol - perfect! Good cafes & restaurants nearby also. Breakfast avaiable in lobby or in cafe on the corner. Only one downer: the public computer in the lobby was user-friendly but subject to hogging. On two occasions I was unable to use it due to a woman who seemed to be doing her business accounts online there, and would not give it up - she was online for over an hour before I gave up waiting. I suggest the hotel post a sign requesting a voluntary time limit of, say, fifteen or twenty minutes per person. The staff was helpful and courteous, able to communicate in English. Most inpressive: when I accidentally knocked the phone off the hook during the night, the clerk came up to our 4th-flr. room to rap on the door, so that we would get our wake-up and not miss our plane. Thanks! I give it four stars. p.s. There's a wonderful bakery just a few blocks away with pastries to die for. Read more

Genuine Expedia guest review

Arrived on early flight into Madrid, but room was already available to us. Very pleasant reception personnel who graciously re-confirmed our next day's flight to Barcelona. Hotel is just a few blocks up from a nice park/fountain with statue of Don Quixote, with open air shops set up selling jewelry, leather, scarves, and more. Minor downside is that […] the Spanish don't seem to have true double beds - only twins which they push together and make up separately. Great little places within walking distance for a quick inexpensive breakfast - "Tres Estrellas," fresh squeezed orange juice, toast with jam or tomate, coffee, for 3 euros! Read more

Genuine Expedia guest review

Mostly Good--a well-located, immaculate "suite" hotel (more about the "suite" aspect later). Personnel were extremely capable and helpful. Depending upon your perspective, the rooms are either spartan (bare walls, no pictures, bed, lamp tables small desk, two chairs) or international minimalist. But the lighting is good, the wi-fi is free, the location […] quiet, and the king sized bed excellent. It advertises a kitchen, but it's not much use for anything except the most minimal food preparation. There is a small microwave, a double eye stove top and a snack refrig which leaves enough room for milk and not much more. You can get cups/saucers, etc., but you have to request them. If you're into large bathrooms, this is not your place. It's adequate (a good tub and shower), but small even by European standards. This all sounds negative, but--as long as none of the items above bother you--it's a great place at a very reasonable price. Read more

Genuine Hotels.com guest review

Only complaints I have are 1) I could feel the springs in the mattress and 2) the wifi signal didn't reach our room. Otherwise, it was a nice place in a great location.

Genuine Hotels.com guest review

Excelent hotel in Madrid, I will come back in my next vacation. It is very convenince location, close to the metro. The room hotel is very clean and confortable

Genuine Expedia guest review

Pros: newer hotel, contemporary clean design, great location allows for walking/metro to any place you desire. Cons: Staff were not friendly, and didn't seem willing to help with much of anything. Their was a sign in the room that they put us in which said "customers are permitted to smoke in this room". The smell of smoke in the room was very strong, […] along with some sort of freshner mixed. It was awful. When we went to the reception to ask that we switch to a non smoking room, they insisted smoking is not allowed and that customers cannot smoke. Another person at the reception desk came and indicated their were a couple rooms that customers could smoke in. After a long back and forth they switched us. We did not appreciate the poor customer service. Also, the two twin beds were very hard to sleep on a couple - very uncomfortable. Also, if you are tech savy, have PDAs/Laptops, bear in mind that you can only get wifi connected on your pda in the lobby. It is rather inconvenient to sit there letting your messages flow in on your phone after getting connected. Once you are in your room, you only have one physical line to connect to your laptop. Our room also faced a school building of some sort, we would wake up to kids yelling (sort of like the sound of kids at recess)all morning. In the future, I would not stay at this hotel due to the poor customer service. It wasn't terrible but we were not at all impressed. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

The beds were very uncomfortable and caused back pain for both of us. The room came with a tiny TV barely watchable and lacked many amenities that are standard in hotels.

Genuine Expedia guest review

Very convenient location for seeing Madrid; 2 blocks to the metro. Nice spacious room, comfortable beds. Service was helpful, breakfast (not included when we booked, but reasonably priced) was good. Only odd thing is that this is a suites hotel, with kitchettes in the rooms (microwave, frig, burners, etc.) with kitchen cabinets and drawers but no plates, […] silverware, etc. So you couldn't really use the kitchen in any way (we didn't plan to, but still, odd). Room is ultra-modern, contemporary decor, so if that isn't what you like, this may not be for you. Read more

Genuine Hotels.com guest review

Hotel is exactly as described. It was about 4-5 blocks from the Plaza Espana metro stop and is in a quiter neighborhood. There is not much directly around the hotel, but there are restaurants and a bakery within 2-3 blocks. There is a McDonalds, Burger King, and Starbucks located 3 blocks away if you are craving a taste of home. Rooms are clean and […] very Ikea, but were large for European standards and had a full kicthen. Internet is free and they provide a cable at the front office. Overall great hotel and would easily return if I were in town again. Read more

Genuine Hotels.com guest review

Very good room. Clean, comfortable, near Metro and bus lines, coffee shop on corner for breakfast (opens late, Spain hours). Had some troubble initially with wi-fi, had to use it in lobby but later found a place in room where signal was OK. Friendly staff.

Genuine Hotels.com guest review

This is a clean, quiet, modern, minimalist hotel. It is perfectly located within a 20-30 minutes walk from all the tourist sights in Madrid. It seems to be a business hotel. The service is excellent , efficient and friendly without being obtrusive, If you want to be close to everything, but not in the middle of the noisy, busy streets of Madrid, you […] can't miss with Suites Viena. The neighborhood appeared safe to us at all hours of the day and night. A kitchenette is in the room, but you must ask for the utensils use it. These are readily available at the reception desk A computer is also available for the guests' use. By European standards, the room is large and although some say that the bathroom is small, again, by European standards, it is larger than many. Towels were changed everyday and the room was cleaned everyday. The hotel is close to the Plaza de Espana (and the Plaza de Espana Metro stops). It is about a 10 minute walk to the Royal Palace. We had a wonderful stay at his hotel and would definitely recommend it for the tourist who wants to be in a neighborhood, rather than in the middle of everything. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Excellent hotel, very clean and the rooms were great. Everything is within walking distance, which was great since we do a lot of walking when we travel. We would definitely stay there again. Try the cafe on the corner for breakfast, much better food and cheap prices. Great sangria for only $5 a pitcher. Cant beat that.

Genuine Expedia guest review

Stayed for 3 nights and had a enjoyable time. Hotel located 3 blocks from subway and 1 block away from Madrid Vision sightseeing bus stop. It is a small hotel tucked away from the main road. Madrid attempts at recycling but the streets are strewn with litter. A woman's purse was stolen from her chair while she was getting her food at the breakfast buffet. […] Rooms did not have any tissues or wash clothes but would stay there again. Read more

Genuine Hotels.com guest review

Excellent hotel that I would ranked as a 4 star rather than 3 star. New facilities, modern style. Big room and bathroom. Very comfortable mattress. Kitchenette is a nice addition. Perfectly central, yet quiet location. 2 minutes walking distance to Plaza de España. Staff is very friendly and extremely helpful. If you look for the nice, quiet room in […] centrally located hotel at reasonable night rate look no further. No doubts you will be satisfied. Read more

Genuine Expedia guest review

Suites Viena was off the main street but still not far from the Gran Via and Plaza de Espana. Just a block from a large park. The staff at the hotel were friendly and very helpful. The free internet in the lobby was a bonus. Rooms were large though bathrooms were a little cramped. I would definitely return to this hotel on any future trips to Mad […] rid. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Central, across a couple streets, not far from the Metro. I would recommend taking a taxi from the center of town, or the airport, because the streets don't have very good signs. Location is downtown, but just off the busy streets, so stayed quiet at night. Nice, newer, updated hotel with hardwood floors. Suite had a stove, fridge and sink and A/C. […] 24hr Computer with internet access in the lobby. I would definitely stay here again. Read more

Genuine Hotels.com guest review

We were very pleased with this hotel. It is a quiet, modern hotel in a busy, part of the city. Walking distance to many of the the sites including the Palacio Real and the Gran Via. Good restaurants in the area. Would definitely go back.

Genuine Hotels.com guest review

Spent 2 nights at the Suites Vienna. Great location, very close to the Palace and walking distance to most of the central Madrid sights. The hotel was excellent. Staff were courteous, rooms were clean and spacious. I would highly recommend the hotel, especially from a value for money perspective.

Genuine Hotels.com guest review