"Nice Place - Bathrooms need an update"
The rooms were nice. We couldn't hear our neighbors which is a plus. The bathroom needs a repair - the shower couldn't run on full strength because the thing you pull up wouldn't go up all the way. The tissue box cover was rusty and trash cans are extremely small. We went to the office to get a shower cap and they were out and the soda machines were […] empty. The evening service desk worker didn't seem to enjoy his job. All in all, for the price it couldn't be beat and we'd stay again. Read moreGenuine Hotels.com guest review
The place is very clean, staff are very responsive.Genuine Hotels.com guest review
"a little out of the way"
The hotel was very comfortable and pleasant. There weren't too many places close by to eat. The only major issue I had was that the maid service showed up at 4pm everyday, not during the morning when I was at work. 20 minute drive to everything local.Genuine Hotels.com guest review
$50.00 has been charged to my credit card. I have called both the hotel and my credit card company. The credit card company tells me that as soon as they get the release they will credit my account. I spoke to Justin at your hotel who tells me it was released. Please check into this and get back to meGenuine Hotels.com guest review
Hotel was great. Clean, had nice bar/restaurant area. The cookies they give you at check in are delicious! My only slight complaint was that the air conditioner in the room was pretty loud but otherwise our stay was great.Genuine Hotels.com guest review
"Central Napa Valley Location"
We just spent several days in the Napa Valley area and stayed here. The front desk folks were very friendly and helpful, had suggestions/maps/lists for everything we asked. In reference to other reviews, the location is indeed on a busy street/highway and not really in walking distance of much, but for us, the central location was a perfect base to […] visit locations all around the valley. The room was large and nicely appointed. The only suggestion I would make to the management is that for the pool area, there were 14-16 outdoor table/sitting chairs, but only 1 lounge chair...which was highly coveted for all those wanting to relax in the sun by the pool. Read moreGenuine Hotels.com guest review
"Convenient for wine tasting excursions."
We loved the small patio area on the lagoon.Genuine Hotels.com guest review
We came late at night, just to sleep before a very early morning balloon ride. It was a good hotel for that. Very quiet and comfortable. So we did not use any of the hotel amenities, other than the chocolate chip cookie we received when we checked in :) The hotel was a quick in-and-out of the main road leading to Napa. I find no reason to take off a […] star, so I am giving 5 starts. The hotel was Read moreGenuine Hotels.com guest review
"Convient place to stay near Napa and Sanoma"
The window screen to our room kept falling out. Someone was came and placed it back in the window but it didn't stay. Other than that everything else seemed in working order. Nice clean rooms and helpful front desk.Genuine Hotels.com guest review
"Good low cost option for Napa"
We stayed during a holiday weekend so this was a great lower cost option. The rooms were spacious and AC worked well. However, the bathrooms were oddly tiny where the door barely cleared the fixtures. Housekeeping definitely needs to step it up. We had unmatching glasses in our room and were missing basic things like a "do not disturb" sign. Housekeeping […] also skipped our room one day. The front desk check in was friendly and efficient. The surrounding area was convenient with grocery stores, Starbucks, gas stations and banks all within a few blocks. Read moreGenuine Hotels.com guest review
"Conveniently close to Napa and not as expensive"
Comfortable beds and 30 minutes away from Napa. Complimentary business center and internet.Genuine Hotels.com guest review
"A good time was had by all!"
The property is relaxing: you can sip a bottle of wine next to a pond and watch the water fowl, swim in the pool or relax in the hot tub. The rooms are spacious, have a mini fridge, too! No guest laundry, but they do have a small fitness center (free weights, therapy ball, treadmill, elliptical and recumbent bike). AND a delicious chocolate chip cookie […] to welcome you when you arrive. Read moreGenuine Hotels.com guest review
It was nice... very good service at the hotel and restaurant. Good food. Convenient location, although I was there for a business meeting, location was so convenient that I could make a short visit to the Napa Wineries.Genuine Hotels.com guest review
"Totally went wrong"
I thought the double tree in American canyon would be some what nice bec I stayed at the one in Berkeley and I could only remember how nice it was. I'm taking my boyfriend hot air ballooning so I wanted it to be romantic. I got the room with the lagoon view. The room also said it came with a separate living room. Right when we walked in the door the […] lock broke. The room was tiny with no extra living room. The view was nice but once u step away from the window u could only see the view of the next room window. I should have took the room with the patio but read how much noise it gets. Well our room got outside noise too, so there was no point in getting that one. They only had two towels out. The bathroom had white stains on the drawer which I'm sure they could have wiped and cleaned off. And the next morning we notice our refrigerator wasn't even working the whole time. No point in fixing it since we were ready to check out! Hot air ballooning was fun the hotel experience was not!!! I was looking forward to the pool, don't get our hopes up its really small. It had five people in there and already looked jam packed! Wouldn't stay here again! Read moreGenuine Hotels.com guest review
We stayed two night house cleaning cleaned the beds next day did not clean the bathroom and didn't change our towelsGenuine Hotels.com guest review
"Disappointed in service"
Unfortunately our stay at this hotel was not what we would have expected from a Hilton Hotel. Because we had booked through hotels.com, we did not feel as welcome as those who had booked through the Hilton site. We also noticed cobwebs on the outside of our 2nd story window and dirt on the window sills inside. However, the rest of the room was clean. […] We normally do not complain about service but were uncomfortable with our stay at this hotel. Read moreGenuine Hotels.com guest review
The hotel was close to six flags and the Jelly Belly factory and it was easy to commute to both places. We love the Black Bear Restaurant that is fairly close by. The room was comfortable and the staff very very nice. We called to ask for an extra blanket. I was impressed that the front called back to confirm that we had received it. The pool and spa […] were wonderful and the pond was peaceful. Read moreGenuine Hotels.com guest review
"Clost to the Winery - Awesome staff!"
I had a very good time. Everything was very convenient and comfy and most importantly clean. Staff was very friendly especially the front desk and very informative. Cost could use a little lowering, but for the quality of service, it was worth it! Thanks.Genuine Hotels.com guest review
The staff was friendly and the location was decent. The room was very nice and the bed was comfortable. I would stay here again.Genuine Hotels.com guest review
"Very clean, comfortable stay with outstanding serv"
The hotel was very clean and comfortable. The only thing that I did not care for is the liquid soap in the dispenser. I asked housekeeping first for a bar of soap (even tipped housekeeping) however, I did not get it until the next day when I finally called the front desk. The resturant is a pleasant addition to the hotel! I would highly recommend the […] breakfast buffet for $13.00 which has everything you could want! Read moreGenuine Hotels.com guest review
"Not exactly in the Napa but near by"
We had a hot air balloon flight booked in Napa and we choose this hotel for overnight stay as the flight starts early morning. The stay was nice but the hotel was 10 miles away from our destination.Genuine Hotels.com guest review
The staff was great and letn us use their staff fridge to store sandwich platters that didnt fit in the room fridge. VERY HOSPITABLE!Genuine Hotels.com guest review
Friendly staff, very clean hotel with nice size rooms. We will definitely stay here again on our next visit to Napa.Genuine Hotels.com guest review
The hotel was as advertised but when we returned to our room at 6pm it had still not been cleaned. We had to ask to have it cleanedGenuine Hotels.com guest review
We were not very happy with the gentlemen that checked us into our room. He was very rude, we felt very discriminated. Another older gentlemen was present as noticed the check-in host was rude. He offered us complimentary cookies. We loved staying in Napa, California. We will definitely be going back for a longer stay!Genuine Hotels.com guest review
We were very pleased with our stay at DoubleTree. The rooms were spacious, the beds very comfortable, the cookies were great, the staff was very helpful, and there was a beautiful pond to sit around and relax. We would definitely choose this hotel again!!Genuine Hotels.com guest review
"Must stay here more ofter"
Was accidently booked for 1 giant bed, but the front desk rectified the situation and immediately gave us 2 queens! Yippie. Looks just like an upscale vegas room on the strip.Genuine Hotels.com guest review
"1 night stay"
The hotel was fine; clean, comfortable beds and ~15 from downtown Napa. My only complaint is that you can hear everything that is going on in the rooms around you, from simple conversation to the flushing of the toilet. If you are a light sleeper and need to get up early, it's annoying.Genuine Hotels.com guest review
"Nice, clean, peaceful hotel."
Had a good experience with nice atmosphere! Quite close to winery and most convenient place to stay. Next to grocery market and so onGenuine Expedia guest review
"Great place to stay"
We stayed only one night and it was great in every way. Comfortable bed, clean and quiet room. But the very best part was the delicious chocolate chip cookies we received when we checked in.Genuine Hotels.com guest review
"Super hotel close to NAPA wine country"
We had to get a late hotel reservation in the wine country and found most rates were expensive and many were already full. But luck would have it, the DoubleTree was availlable at a very nice rate and it turns out to be one of the nicest hotels we have stayed in the Napa area ever! We will certianly use this hotel again ....very friendly, quiet and […] nice staff with a short dive into the wine country. Read moreGenuine Expedia guest review
"good central location"
This is a great spot to stay for a few days when you are traveling in wine conutry. You are centrally located and the hotel is nice.Genuine Expedia guest review
"Best in the area for good price"
Very satisfied every time i stay there. Love the facility, customer service, and the price.Genuine Expedia guest review
"LOVE this place"
excellent service. excellent room. lovely restaurant. excellent value. only downside is that it isn't closer to Napa, or placed in an area that allows a person to take a walk. It's a well run machine though.Genuine Hotels.com guest review
"Great Central location"
The hotel was beautiful, food was great, staff was great and the location was perfect. We wanted to spend time in San Francisco and also Napa. This hotel was perfectly center between the two. The very close shoping center was not very nice but we did not spend much time in that area. The atmosphere at the hotel was great. The pool was clean and pretty […] and the room was nicely updated. Read moreGenuine Expedia guest review
It was perfect, bed was comforble and the staff was super friendlyGenuine Hotels.com guest review
Very nice and relaxing, as always!Genuine Hotels.com guest review
The room was comfortable. Easy access to Napa and Sonoma. The front desk gave us a great idea on a winery that turned out to be fantastic! Would absolutely come again!Genuine Hotels.com guest review
WE STAYED 5 NIGHTS. SEVERAL NIGHTS WE HAD TO ASK FOR MORE TOWELS, WASHCLOTHS, TOILET PAPER, AND COFFEE, SUGAR SUBSTITUTE, AND CREAMER BECAUSE EITHER THERE WAS NONE IN THE ROOM, OR NOT ENOUGH.ONE DAY WE GOT BACK TO OUR ROOM AROUND 5:00 P.M., AND OUR DOOR HAD BEEN LEFT AJAR. (I'M NOT SURE HOW LONG IT HAD BEEN LEFT LIKE THAT, BUT ANYONE COULD HAVE WALKED […] INTO OUR ROOM). ANOTHER NIGHT WE GOT BACK AT 4:00 P.M., AND OUR ROOM HADN'T BEEN CLEANED. ONE NIGHT THE SHOWER CURTAIN HAD BEEN REMOVED, AND NO NEW ONE PUT IN. THE CARPET HADN'T BEEN VACUUMED .WE TOLD THE MANAGEMENT EACH TIME SOMETHING HAPPENED, AND WERE TOLD THAT THEY WERE SORRY, AND THEY WOULD TAKE CARE OF IT. THE MORNING THAT WE CHECKED OUT, I ASKED THE STAFF AT THE FRONT DESK FOR THE PHONE NUMBER, OR ADDRESS FOR THE CORPORATE OFFICE, AND WAS TOLD THEY DIDN.T HAVE THAT INFORMATION.WE TRAVEL QUITE A LOT, AND I HAVE NEVER HAD SUCH A TERRIBLE EXPERIENCE. Read moreGenuine Expedia guest review
"Good hotel with wine tours going from the front de"
There is no elevator in the back half of the building. Unfortunately the wine tour was successful and my wife had a little too much to drink. The hotel handled things well in regards to this. Short run to Napa.Genuine Expedia guest review
"Nice place to stay with kids."
Family trip to amusement park. This hotel was about 10 minutes away. The hotel was nice and clean. Heated pool and spa was a plus. Beds were extremely comfortable. Staff was polite and professional. Did not get to try their on-site restaurant. 5 minute drive or so for a couple fast food places.Genuine Hotels.com guest review
"Very clean and comfy bed and linen"
Centrally located for Napa Valley visit. Convenient location and heaps of parking. Great breakfast to start the day. Despite my first visit to the region, I would not hesitate to stay here again.Genuine Expedia guest review
"Reasonable for Napa Valley"
A very refreshing change from the hustle and bustle found trying to get to Napa Valley. Everybody was friendly. Ivan brought a tray to somebody nearby. Then we saw him in the restaurant. We were supposed to serve ourselves but the restaurant people were eager to bring juice, coffee. The buckwheat pancakes were excellent.Genuine Expedia guest review
"Double tree Hilton"
Very clean and spacious, staff is super friendly and professional.Genuine Hotels.com guest review
"Best hotel in my trip to SF"
Great place.Genuine Hotels.com guest review
"Business in Vallejo; frogs chirp near the hot tub"
The Double Tree is an oasis along a highway connecting Vallajo and Napa. After a long day's business in Vallejo, it was a short drive out to dinner in Napa. Coming back, I took a late night soak in the hot tub and noticed how frog song drowned out the occasional traffic noise from Sonoma Hway. While the room was a standard King bed room, the natural […] allure of the courtyard, friendly wait staff, Happy Hour specials, and frogs in the pond made this a great place to stay. Read moreGenuine Hotels.com guest review
Night staff very pleasant & friendly. Morning staff not so much. Hair dryer was missing from room and when I asked for one the comment was "are you sure there isn't one". Duh, I know what a hair dryer looks like, sir. Restaurant is overpriced.Genuine Expedia guest review
"Worked out fine but spent no time at the hotel"
It worked as a launch pad for daily treks to Napa- it is about a 30 minute drive from any wineries but that was fine. The restaurant staff were friendly and attentive. Front desk were pleasant enough. The chocolate chip cookies are yummy and a fun touch. That's the end of the good. Carpet in room very dirty, but I wore shoes the whole time. Had to ask […] for luggage racks (staff person had trouble finding any he said and hotel was not busy), paper cups or something to use in the bathroom for brushing our teeth, and coffee paper cups never replaced without asking. I was so disappointed. Cost was ok and it filled the bill but I felt sad at the lack of "items" even after asking. Read moreGenuine Expedia guest review
"Nice Place, Convenient location"
Everything was great. Very nice hotel. Pretty pool/ courtyard. Good location right off the hwy, but could be a little noisy near the road and a rrX. Nothing that disturbed our stay though. I would definitely recommend it.Genuine Hotels.com guest review
"Close to napa"
Overall nice room. Pillows uncomfortable for me but the wife loved them. Little loud at night but those are other guests, not roomGenuine Expedia guest review
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