ExcellentGenuine Hotels.com guest review
"Frys .com Golf Tournament stay"
Most friendliest and professional well trained staff ever had at a Hotel From check in, to the restaurant, greeted as soon as you walked in the door. Even met the dish washer who was the most kindest person and definitely a person I will remember. A big man who represented the Hotel well and was enthused about doing a good job an employee any business […] would be proud and fortunate to have represent their brand. Stayed five nights and I will certainly return next year. Read moreGenuine Hotels.com guest review
"Solid 4 Stars"
This place is good. You will dig on staying here.Genuine Hotels.com guest review
ExcellentGenuine Hotels.com guest review
Clean room. Restaurant food was mediocre. Locaiton from Napa and wineries was not great. Not the best location for touring NAPA and wineries.Genuine Hotels.com guest review
"Good Location for Napa Valley Visit"
Picked this hotel because of proximity to Napa Valley. Room was clean and personnel were friendly. Lagoon area was nice for a morning walk. Surprised by traffic congestion in the mile area around hotel, but still served a nice place to begin and end trip up and down the Valley. Would stay again if coming back to same location.Genuine Hotels.com guest review
"Nice place. Great food!"
Thoroughly enjoyed it. The restaurant was tops. Would go back just for the food.Genuine Hotels.com guest review
The staff was great. The hotel was cozy and clean. The pond is amazing. We had a fantastic stay!Genuine Hotels.com guest review
"Nice, clean hotel that is not far from Napa"
This was a nice, relatively new hotel that was very close driving distance to Napa and several wineries. It was very clean and has some nice neighborhoods nearby for walking or running. We would stay here again if visiting Napa.Genuine Hotels.com guest review
"DoubleTree is a great choice!"
We were happy to be placed at the DoubleTree after our original hotel was canceled due to overbooking.Genuine Hotels.com guest review
"close to urban"
room was clean and service is good. but that it was like a holiday inn not really like a double tree hilton as expected. a bit overpriced for the quality. breakfast not included but heard it is good, never try. not much to see around the hotel, need to drive up north to the wineries.Genuine Hotels.com guest review
"3:00 Check In Time -_-"
My friend and I had nothing to do but sit in the car for hours until the 3 PM check in time before the hotel staff would let us in to put our stuff in the room and shower. We paid for a room with a patio and view of the lagoon, but we couldn't see the water at all. The only exceptional things worth mentioning are the warm chocolate chip/walnut cookies […] the front desk gives away when you check in and the beautiful black necked swan sleeping on our patio when were finally allowed to go to our room, but neither were impressive enough to make me want to stay here again. Read moreGenuine Hotels.com guest review
"One night stay"
We just stayed the night as we were passing through, but tis is a very nice hotel. The young lady at the check in desk was super nice and very eager to talk and explain the hotel and its premises and the surrounding area. This would be a great hotel to stay in if visiting the Napa valley. Its about 15-20 away and has a much cheaper rate than staying […] in Napa. Read moreGenuine Hotels.com guest review
"Diamond in the rough"
I am getting married in Napa next year and needed a convenient place to stay. My travel agent found the double tree for me and although American Canyon is more "industrial" than downtown Napa, the actual hotel is very nice. The beds are exceptionally comfortable with ample pillows, and the room was very clean. My one complaint is that they made up the […] room VERY late-around 5:00 everyday, which was a little annoying since we were out all day and wanted to clean up before dinner. The restaurant is very good with a Buffett breakfast every morning and nice selection. The best part is the complementary warm chocolate chip cookies from the the friendly staff. Would definitely stay here again. Read moreGenuine Hotels.com guest review
Too expensive, good hotel but not good valueGenuine Hotels.com guest review
"Would stay again"
peaceful fun getaway/stay. Can't go wrong with this DoubleTree. I would stay again.Genuine Hotels.com guest review
"Drive a little, save a lot."
Drive a little, save a lot! Our trip to Napa was very memorable. This hotel was very accommodating. It's about 5 miles south of Napa and a little more of a drive to the wine tasting areas. It's very close to a shopping center that has a Walmart. Our only issue was that traffic backed up for MILES going into the wine country and out. A 1 hour delay was […] the norm. We found that travel through the city saved time on some occasions. Read moreGenuine Hotels.com guest review
"Nice Place - Bathrooms need an update"
The rooms were nice. We couldn't hear our neighbors which is a plus. The bathroom needs a repair - the shower couldn't run on full strength because the thing you pull up wouldn't go up all the way. The tissue box cover was rusty and trash cans are extremely small. We went to the office to get a shower cap and they were out and the soda machines were […] empty. The evening service desk worker didn't seem to enjoy his job. All in all, for the price it couldn't be beat and we'd stay again. Read moreGenuine Hotels.com guest review
The place is very clean, staff are very responsive.Genuine Hotels.com guest review
"a little out of the way"
The hotel was very comfortable and pleasant. There weren't too many places close by to eat. The only major issue I had was that the maid service showed up at 4pm everyday, not during the morning when I was at work. 20 minute drive to everything local.Genuine Hotels.com guest review
$50.00 has been charged to my credit card. I have called both the hotel and my credit card company. The credit card company tells me that as soon as they get the release they will credit my account. I spoke to Justin at your hotel who tells me it was released. Please check into this and get back to meGenuine Hotels.com guest review
Hotel was great. Clean, had nice bar/restaurant area. The cookies they give you at check in are delicious! My only slight complaint was that the air conditioner in the room was pretty loud but otherwise our stay was great.Genuine Hotels.com guest review
"Central Napa Valley Location"
We just spent several days in the Napa Valley area and stayed here. The front desk folks were very friendly and helpful, had suggestions/maps/lists for everything we asked. In reference to other reviews, the location is indeed on a busy street/highway and not really in walking distance of much, but for us, the central location was a perfect base to […] visit locations all around the valley. The room was large and nicely appointed. The only suggestion I would make to the management is that for the pool area, there were 14-16 outdoor table/sitting chairs, but only 1 lounge chair...which was highly coveted for all those wanting to relax in the sun by the pool. Read moreGenuine Hotels.com guest review
"Convenient for wine tasting excursions."
We loved the small patio area on the lagoon.Genuine Hotels.com guest review
We came late at night, just to sleep before a very early morning balloon ride. It was a good hotel for that. Very quiet and comfortable. So we did not use any of the hotel amenities, other than the chocolate chip cookie we received when we checked in :) The hotel was a quick in-and-out of the main road leading to Napa. I find no reason to take off a […] star, so I am giving 5 starts. The hotel was Read moreGenuine Hotels.com guest review
"Convient place to stay near Napa and Sanoma"
The window screen to our room kept falling out. Someone was came and placed it back in the window but it didn't stay. Other than that everything else seemed in working order. Nice clean rooms and helpful front desk.Genuine Hotels.com guest review
"Good Hotel close to Napa downtown and Wineries"
Good clean room. We did not use any other hotel facilities so can not comment on it.Genuine Expedia guest review
"Good low cost option for Napa"
We stayed during a holiday weekend so this was a great lower cost option. The rooms were spacious and AC worked well. However, the bathrooms were oddly tiny where the door barely cleared the fixtures. Housekeeping definitely needs to step it up. We had unmatching glasses in our room and were missing basic things like a "do not disturb" sign. Housekeeping […] also skipped our room one day. The front desk check in was friendly and efficient. The surrounding area was convenient with grocery stores, Starbucks, gas stations and banks all within a few blocks. Read moreGenuine Hotels.com guest review
"Nice hotel, but not too close to Napa"
Nice hotel, but not very close to the Napa experience. Driving became a hassle back and forth each night after visiting multiple vineyards.Genuine Expedia guest review
"Conveniently close to Napa and not as expensive"
Comfortable beds and 30 minutes away from Napa. Complimentary business center and internet.Genuine Hotels.com guest review
Easy to find, Right on 29, so it's easy to get on the "wine trail."Genuine Expedia guest review
"Good, clean hotel."
Good, clean hotel. very accessible to all of the tourist attractions.Genuine Expedia guest review
No way this is a 3 1/2 star hotel! The mattress was saggy, the hotel front desk staff was not friendly when I was there.Genuine Expedia guest review
"A good time was had by all!"
The property is relaxing: you can sip a bottle of wine next to a pond and watch the water fowl, swim in the pool or relax in the hot tub. The rooms are spacious, have a mini fridge, too! No guest laundry, but they do have a small fitness center (free weights, therapy ball, treadmill, elliptical and recumbent bike). AND a delicious chocolate chip cookie […] to welcome you when you arrive. Read moreGenuine Hotels.com guest review
"Location does matter"
My hotel experience started with a great meal in the restaurant, Gaia. It was a very good burger, with a fantastic glass of wine. I left to travel around Napa and then returned in the afternoon to a very large King size room with a patio. The patio is situated on the lagoon they have and it's enjoyable for a short break, but not relaxing for an extended […] time. I enjoyed the size of the room, but I did not enjoy the fact that I did not have certain things in my bathroom, after being cleaned. There weren't enough washcloths/handtowels and there were no complimentary items as stated on one of the hotel information sheets. The soap, shampoo, and lotions are in dispensers. I did not enjoy this way of dispensing the cleaners, but I imagine some do. Overall, my experience at the hotel restaurant was really good, the breakfast buffet is amazing. The hotel is better than average, but installing checks to make sure housekeeping hasn't forgotten anything would be helpful in making the room stay much better. Read moreGenuine Expedia guest review
Nice hotel outside of napa. Quick drive to restaurants and wineries. Very clean, friendly staff. Our group had 2 rooms, and both had air conditioners that were broken, they apologized and discounted our rate, have us breakfast vouchers and switches us to a room with working AC. Staff was very accommodating and were quick to assist. Would definitely […] recommend! Read moreGenuine Expedia guest review
The pool has only 2 lounge chairs and at the most 5 chairs. So you can't do that. The hotel has nothing to offer.Genuine Expedia guest review
It was nice... very good service at the hotel and restaurant. Good food. Convenient location, although I was there for a business meeting, location was so convenient that I could make a short visit to the Napa Wineries.Genuine Hotels.com guest review
"Totally went wrong"
I thought the double tree in American canyon would be some what nice bec I stayed at the one in Berkeley and I could only remember how nice it was. I'm taking my boyfriend hot air ballooning so I wanted it to be romantic. I got the room with the lagoon view. The room also said it came with a separate living room. Right when we walked in the door the […] lock broke. The room was tiny with no extra living room. The view was nice but once u step away from the window u could only see the view of the next room window. I should have took the room with the patio but read how much noise it gets. Well our room got outside noise too, so there was no point in getting that one. They only had two towels out. The bathroom had white stains on the drawer which I'm sure they could have wiped and cleaned off. And the next morning we notice our refrigerator wasn't even working the whole time. No point in fixing it since we were ready to check out! Hot air ballooning was fun the hotel experience was not!!! I was looking forward to the pool, don't get our hopes up its really small. It had five people in there and already looked jam packed! Wouldn't stay here again! Read moreGenuine Hotels.com guest review
We stayed two night house cleaning cleaned the beds next day did not clean the bathroom and didn't change our towelsGenuine Hotels.com guest review
"Disappointed in service"
Unfortunately our stay at this hotel was not what we would have expected from a Hilton Hotel. Because we had booked through hotels.com, we did not feel as welcome as those who had booked through the Hilton site. We also noticed cobwebs on the outside of our 2nd story window and dirt on the window sills inside. However, the rest of the room was clean. […] We normally do not complain about service but were uncomfortable with our stay at this hotel. Read moreGenuine Hotels.com guest review
The hotel was close to six flags and the Jelly Belly factory and it was easy to commute to both places. We love the Black Bear Restaurant that is fairly close by. The room was comfortable and the staff very very nice. We called to ask for an extra blanket. I was impressed that the front called back to confirm that we had received it. The pool and spa […] were wonderful and the pond was peaceful. Read moreGenuine Hotels.com guest review
"A good value for the price."
Our room was clean, and adequately appointed. The staff was fine. No complaints really.Genuine Expedia guest review
Great view of their pond with water fall next to pool and spa. Restraunt with in the property.Genuine Expedia guest review
"Dressed up motel 6"
This hotel bills top dollar with its napa address, but it is basically near the less desirable town of Vallejo. That would have been fine if the staff and facilities were worth the 250 buck per night price tag. Do not believe beautiful online photos, pool is the size of a postage stamp. There were 6 people in pool and it seemed crowded. Spa capzcity […] actually said 3 people max! A group must have had a late night pool party. In am when we went with 2 small children there were cigarette butts, used bandaid s and beer caps all around the spa. Staff did NOTHING when notified. We went for a swim 7 hours later and the mess was still there. I had to pick up bottle caps to prevent injury to bare feet. Also they had a "please excuse the mess while we put in new carpet," but the crew was really shady and were allowed to play loud music in room next door! Totally unprofessional. Read moreGenuine Expedia guest review
The staff willingly permitted us to check in early. Because we booked with Expedia, we weren't allowed to upgrade the room eventhough we offered to pay the difference. There was nothing really wrong with the hotel; our expectations were probably unrealistic. Based on other reviews and our usual 4 Star experience we expected something more. This was […] an average, unremarkable older hotel. Read moreGenuine Expedia guest review
"Read between the lines"
I got this hotel because it was a happy medium in terms of location. The staff was great and helpful, but there were some things I was not happy about. I thought the room came with a free breakfast, but the only free thing was the cookies. When we looked into a drawer in the room, we found it had snacks from previous guests and was not compensated or […] moved when we told them. The pool was nice and had nice, warm towels but it's quite small for multiple people. The location is somewhat of an iffy place to be solo and not much in terms of food choices. The staff was great, but, again, I expected more for the price. Also, look at the room description and know that the hotel cannot change anything when it's booked through a third party. We had a room for a disabled person, but when I wanted to see about changing it so I wasn't taking the room from someone else, they weren't able to change it. Read moreGenuine Expedia guest review
"Good location, love the updates!"
When we go to Napa we either stay here or at the Holiday Inn or Faifield Inn & Suites in American Canyon. Of the three hotels, Doubletree is my favourite. I really like that they are environmentally friendly, no little soaps or bottles of shampoo, their tolietries are in a wall unit against the bathroom wall and bath tub. I love that. We haven't stayed […] here for a while, but it was nice to see that they updated the furniture and tvs. No breakfast at this place, but they have coffee, so that is all that matters during the morning. Read moreGenuine Expedia guest review
"Clost to the Winery - Awesome staff!"
I had a very good time. Everything was very convenient and comfy and most importantly clean. Staff was very friendly especially the front desk and very informative. Cost could use a little lowering, but for the quality of service, it was worth it! Thanks.Genuine Hotels.com guest review
Two days we stayed and were not provided new towels for our bathroom. Also the restauraunt staff was rude not one but two nights in a row, advertised closing at 11 we arrived two nights between 10-10:30 and we were denied service by a very rude waitress...don't stay there!Genuine Expedia guest review
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