"Great Central location"
The hotel was beautiful, food was great, staff was great and the location was perfect. We wanted to spend time in San Francisco and also Napa. This hotel was perfectly center between the two. The very close shoping center was not very nice but we did not spend much time in that area. The atmosphere at the hotel was great. The pool was clean and pretty […] and the room was nicely updated. Read moreGenuine Expedia guest review
It was perfect, bed was comforble and the staff was super friendlyGenuine Hotels.com guest review
Very nice and relaxing, as always!Genuine Hotels.com guest review
The room was comfortable. Easy access to Napa and Sonoma. The front desk gave us a great idea on a winery that turned out to be fantastic! Would absolutely come again!Genuine Hotels.com guest review
WE STAYED 5 NIGHTS. SEVERAL NIGHTS WE HAD TO ASK FOR MORE TOWELS, WASHCLOTHS, TOILET PAPER, AND COFFEE, SUGAR SUBSTITUTE, AND CREAMER BECAUSE EITHER THERE WAS NONE IN THE ROOM, OR NOT ENOUGH.ONE DAY WE GOT BACK TO OUR ROOM AROUND 5:00 P.M., AND OUR DOOR HAD BEEN LEFT AJAR. (I'M NOT SURE HOW LONG IT HAD BEEN LEFT LIKE THAT, BUT ANYONE COULD HAVE WALKED […] INTO OUR ROOM). ANOTHER NIGHT WE GOT BACK AT 4:00 P.M., AND OUR ROOM HADN'T BEEN CLEANED. ONE NIGHT THE SHOWER CURTAIN HAD BEEN REMOVED, AND NO NEW ONE PUT IN. THE CARPET HADN'T BEEN VACUUMED .WE TOLD THE MANAGEMENT EACH TIME SOMETHING HAPPENED, AND WERE TOLD THAT THEY WERE SORRY, AND THEY WOULD TAKE CARE OF IT. THE MORNING THAT WE CHECKED OUT, I ASKED THE STAFF AT THE FRONT DESK FOR THE PHONE NUMBER, OR ADDRESS FOR THE CORPORATE OFFICE, AND WAS TOLD THEY DIDN.T HAVE THAT INFORMATION.WE TRAVEL QUITE A LOT, AND I HAVE NEVER HAD SUCH A TERRIBLE EXPERIENCE. Read moreGenuine Expedia guest review
"Good hotel with wine tours going from the front de"
There is no elevator in the back half of the building. Unfortunately the wine tour was successful and my wife had a little too much to drink. The hotel handled things well in regards to this. Short run to Napa.Genuine Expedia guest review
"Nice place to stay with kids."
Family trip to amusement park. This hotel was about 10 minutes away. The hotel was nice and clean. Heated pool and spa was a plus. Beds were extremely comfortable. Staff was polite and professional. Did not get to try their on-site restaurant. 5 minute drive or so for a couple fast food places.Genuine Hotels.com guest review
"Very clean and comfy bed and linen"
Centrally located for Napa Valley visit. Convenient location and heaps of parking. Great breakfast to start the day. Despite my first visit to the region, I would not hesitate to stay here again.Genuine Expedia guest review
"Reasonable for Napa Valley"
A very refreshing change from the hustle and bustle found trying to get to Napa Valley. Everybody was friendly. Ivan brought a tray to somebody nearby. Then we saw him in the restaurant. We were supposed to serve ourselves but the restaurant people were eager to bring juice, coffee. The buckwheat pancakes were excellent.Genuine Expedia guest review
"Double tree Hilton"
Very clean and spacious, staff is super friendly and professional.Genuine Hotels.com guest review
"Best hotel in my trip to SF"
Great place.Genuine Hotels.com guest review
"Business in Vallejo; frogs chirp near the hot tub"
The Double Tree is an oasis along a highway connecting Vallajo and Napa. After a long day's business in Vallejo, it was a short drive out to dinner in Napa. Coming back, I took a late night soak in the hot tub and noticed how frog song drowned out the occasional traffic noise from Sonoma Hway. While the room was a standard King bed room, the natural […] allure of the courtyard, friendly wait staff, Happy Hour specials, and frogs in the pond made this a great place to stay. Read moreGenuine Hotels.com guest review
Night staff very pleasant & friendly. Morning staff not so much. Hair dryer was missing from room and when I asked for one the comment was "are you sure there isn't one". Duh, I know what a hair dryer looks like, sir. Restaurant is overpriced.Genuine Expedia guest review
"Worked out fine but spent no time at the hotel"
It worked as a launch pad for daily treks to Napa- it is about a 30 minute drive from any wineries but that was fine. The restaurant staff were friendly and attentive. Front desk were pleasant enough. The chocolate chip cookies are yummy and a fun touch. That's the end of the good. Carpet in room very dirty, but I wore shoes the whole time. Had to ask […] for luggage racks (staff person had trouble finding any he said and hotel was not busy), paper cups or something to use in the bathroom for brushing our teeth, and coffee paper cups never replaced without asking. I was so disappointed. Cost was ok and it filled the bill but I felt sad at the lack of "items" even after asking. Read moreGenuine Expedia guest review
"Nice Place, Convenient location"
Everything was great. Very nice hotel. Pretty pool/ courtyard. Good location right off the hwy, but could be a little noisy near the road and a rrX. Nothing that disturbed our stay though. I would definitely recommend it.Genuine Hotels.com guest review
"Close to napa"
Overall nice room. Pillows uncomfortable for me but the wife loved them. Little loud at night but those are other guests, not roomGenuine Expedia guest review
"bit far to St. Helena, but worth the drive"
We had to be in St. Helena by 2pm, (about 45 minute drive) so when we arrived at 11:45am after driving 5 hours already, we were not sure they would allow us to check in so we could clean up and change clothes. The front desk clerks were most accommodating, and checked us in immediately. We stayed at the hotel last year and knew we would go back--love […] the cookies too! The only thing they do not have that most of the other hotels are providing is an included breakfast.......but they do provide room service meals. Read moreGenuine Hotels.com guest review
"enjoyed our stay"
nice and clean, rooms a little spare on decoration, beds very comfortable, very quiet. Loved the swans in the lagoon. I would have liked coffee available in the lobby, staff was excellent. One important phone message did not get sent on to me, and I was there in my room.Genuine Expedia guest review
"Great stay in Napa"
Hotel staff was friendly, accommodating & helpful. Had a great swim and soak in the hot tub & they let us stay in the pool a little later than the hours stated. Very comfortable beds, nice big open windows. Great value!Genuine Hotels.com guest review
"long time guest very disappointed!"
very disappointed in this hotel since i have stayed there at least a dozen times in the past 2 years. room not cleaned twice in 5 days, called front desk but nothing done other than an offer of clean towels. they need to work on the customer service for this site. Gaia restaurant wait staff are all awesome - other than convenience they are the only […] reason why i stay there. Read moreGenuine Hotels.com guest review
Doubletree is good value room for a wine-tasting weekend. Ask for a room in the back to dampen the state highway noise. The hotel has a lovely inner courtyard and you can be fascinated by the egrets and other water fowl that might stop by, there's a spa with massage facility. Location wise, it's right on the Hwy 29, so getting on and off is not tricky […] but the general area is not romantic or scenic (there's a subdivision right behind it, but there is a Wal-Mart and associated stores less than 0.5 ml) and there is a lot of traffic during peak hrs. Room and beds, clean and comfortable and the price very reasonable. Read moreGenuine Hotels.com guest review
As expected for a Double Tree hotel. The room we were assigned was a special needs room because Expedia had reserved it that way, for some reason. We couldn't change it as the hotel was full. I was not pleased that we had to use a special needs room only because then someone who may heave needed one would have to be turned away. It was a bit inconvenient […] for us but nothing we couldn't deal with. The hotel staff, for the most part, were very nice though. Friendly and accommodating. If I'm in the area again, I would not hesitate to stay here. Read moreGenuine Expedia guest review
"Good for the price"
The accommodation is really good. The breakfast at the hotel restaurant is great. Location is not that good. You need the car for everything. Room is big and clean. My only complain was about the soap, shampoo and conditioner : they have it in dispensers at the wall and they offer you the ask for the regular ones if you need. I asked and never got them […] ( I wear prescription glasses and can't read without them). They failed in providing the crib we asked for when we make the reservation. When we get there we asked again and never got it. Read moreGenuine Hotels.com guest review
This hotel is about 20 minutes outside of Napa. On the weekend the traffic is pretty intense so you really need to take that into consideration. The hotel itself was okay. The customer service was nothing special, we were constantly calling housekeeping for towels after they cleaned they would not leave correct number of towels. Our room was on the […] pond that housed a couple of geese and some ducks, that was nice especially because we had a patio. Read moreGenuine Hotels.com guest review
The room was very spacious. I like the fact that the room had a high ceiling. The staffs were nice and were very helpful. Also the free cookies were really good.Genuine Expedia guest review
"pleasant and accessable"
convenvient to 37 (east bay), 29 (sonoma) and 80 ( sacramento to san francisco corridor).Genuine Expedia guest review
"Nice hotel close to Napa."
Nice hotel close to Napa. Hot water pressure was low but did the trick. I will be back here.Genuine Expedia guest review
Response by DoubleTree by Hilton Hotel & Spa Napa Valley American Canyon Thank you for the feedback on your recent stay with us in the Napa Valley. We apologize for the low hot water pressure that you experienced during your recent stay. With your feedback, we were able to quickly identify and resolve the low hot water pressure issue. Thank you again for your response, and we look forward to your next stay with us!
"Nice property and service"
Great hotel. You are close to napa, but if traffic is bad (any morning) it will take you at least 40 min to get there.Genuine Hotels.com guest review
Response by DoubleTree by Hilton Hotel & Spa Napa Valley American Canyon Thank you for the feedback on your recent stay with us, Zach. While we are a short 9 miles away from the heart of downtown Napa, the travel time may vary depending on the road conditions. This is especially true during the rainy season. Thank you again Zach for your feedback about our hotel, and we look forward to your next stay with us here in the Napa Valley!
"Bad experience hotel"
As we arrived to the room, it was dirty. Stufff in the bathroom, somebody else's suitcase, dirty dishes. Talked to manager and got a different room in better condition. They were blaming Expedia for the invenient, in general a really bad experienceGenuine Expedia guest review
Response by DoubleTree by Hilton Hotel & Spa Napa Valley American Canyon Thank you for the feedback on your recent stay with us. We apologize for the poor arrival experience of being checked in to a room that was dirty. We have used your feedback to help improve our service so that upon your next visit you will have the most enjoyable experience possible.
"very nice hotel"
Couldnt ask for a better oneGenuine Hotels.com guest review
"great place! close to NAPA Wineries"
love this place! the hotel staff was friendly. The rooms are really cool and our room had the patio. We especially enjoyed the restaurant Gaia...great wine and Ivan gave us a lesson on wine.Genuine Expedia guest review
About 20 min from NapaGenuine Expedia guest review
"Great hotel for the price!"
Great hotel, excellent staff and awsome location.Genuine Expedia guest review
Response by DoubleTree by Hilton Hotel & Spa Napa Valley American Canyon Thank you for the comment on your recent stay with us. We are delighted to hear that you found our hotel enjoyable and affordable. Our staff looks forward to having you as our guest again here in the awesome Napa Valley!
"Not as good as I expected"
We arrived earlier than expected. The young lady at the desk called housekeeping to see if our room was ready and found that it was. During the course of our over night stay several things were found lacking. There was no towel to lay on the floor after your bath/shower. There was inadequate amount of body soap in the dispenser and it is a bit hard […] to call for more while in the shower. Since we stayed only one night we notified the front desk the next morning. We lost one of our keys and the very gracious young lady replaced it with no problem. Read moreGenuine Expedia guest review
Response by DoubleTree by Hilton Hotel & Spa Napa Valley American Canyon Thank you for the feedback for your recent stay with us. Please accept our apologies for the lack of attention to detail that you experienced in your room. We have addressed the issues of inadequate soap and towels you mentioned with our staff to ensure your next stay with us will be better than expected. We are pleased that our staff provided accomodations for your early arrival, and assisted you with your keys. Thank you again Bill, and we look forward to your next stay with us.
"Nice but needs to check all sheets and comforters."
The room is fine w/ the exception of one of the bed having blood stain as well as the comforters. I would had given a 5 Start. Every thing else is great.Genuine Expedia guest review
The lotion dispenser did not work leaked on floor. The poeple above were like a herd of elephants and the tub did not drain so my Mom did not take a shower after me. The cookies were goodGenuine Hotels.com guest review
"Close to Napa"
Nice hotel in a convenient location. Not in Napa but close. Staff was very friendly and the restaurant had a nice breakfast to get the day started.Genuine Hotels.com guest review
"Lacks Napa charm but serves the basic needs"
The only real complaint is that the room heater/airconditioner was extremely loud, and made a variety of noises depending the mode it was on... And it ran most of the time we were in the room.Genuine Hotels.com guest review
"Welcome to the ghetto"
Overall you get what you pay for. This place had no free continental breakfast. The only breakfast on site in very expensive for the price of the room The heater in our room was broken. I asked for another room and some guy came to the door rudely demanding to check the heater. I told him my wife was getting dressed and we would then be gone until evening. […] He loudly exclaimed that if he couldn't be let in now he didn't know when he could fix it. Then we got a phone call from front desk about us being loud. We explained it was their employee and they hung up on us. The second night we had to put all the extra blankets on one bed because we still had a broken heater. Read moreGenuine Expedia guest review
"a nice place not far from the racetrack"
We had a nice time. The room and facilities were very nice. We found the hotel restaurant to be pricey and the menu was limited.Genuine Hotels.com guest review
Very nice hotel. Wished that the spa and massage were open for longer time. They close at 6pm, too early in my opinion.Genuine Hotels.com guest review
"Good bang for the buck."
The hotel is a mere 15 minutes from downtown Napa so it's safe to say that the location is great, given the lower cost. The setup isn't particularly fancy but the rooms are clean and comfortable, and the service is excellent. This place is exactly what one needs if she/he is looking for a good night's sleep after a long day of touring Sonoma and Na […] pa. Read moreGenuine Expedia guest review
Booked at the American Canyon location since is so close to Napa and prices were good. Overall cleanliness and hotel atmosphere were great. The restaurant had great menu choices and prices as well. We will stay again on doubletree locations for sure.Genuine Hotels.com guest review
Front desk staff was very courteous and accomodating; we had a hard time getting the room as cool as we would have liked it despite that we had the thermostat turned down to 67 degrees (in November). The wait staff in the Gaia Restaurant were very attentive and friendly, I would stay there again and plan to!Genuine Expedia guest review
"way out there"
The hotel is described as being in Napa - it is 30 minutes away from downtown! And, there is absolutely nothing around the facility. The room was nothing special and the HVAC was either HOT or COLD.Genuine Expedia guest review
"Clean hotel, convenient location."
Stayed here for the Napa Valley Film Festival, which took place 8 miles north of the hotel. It was a very convenient drive, however the hotel is not around anything convenient, itself. I had a small problem with hot water - it went out in the middle of my 5 minute shower. But other than that, the stay was fine, bed comfortable. We did not eat at the […] restaurant. Read moreGenuine Hotels.com guest review
"Great location, great customer service"
The hotel staff was very accommodating to our requests for an early check in. We had a tight schedule between landing at the airport and getting to our event. If you are going back and forth to Napa this is a great place to stay - right off the highway - without breaking the bank. The rooms were clean and the beds were comfortable with a generous amount […] of pillows. The fitness center, while small in size, has enough equipment to get in a complete workout during your vacation. Be sure to ask for a fresh cookie when you check in or check out, they are delicious. Read moreGenuine Hotels.com guest review
The rooms are being renovated. That's a good thing as ours needed to be "updated", but it was very clean. The breakfast was great, more than the average continental. A nice touch was cookies and beverage as well as fruit available in the lobby. The shuttle to the airport and the ability to do online check in made life easier, thank you for that. An […] over all good experience! Read moreGenuine Expedia guest review
"Not worth the money!"
This Hotel is too far away from anything to be worth staying there. No restaurants close, half hour from Vineyards. Close to creepy Vallejo tho. Storage yard on one side, railroad tracks in back, busy highway out front, and a weird casino about the size of a three car garage on the other side. So much for location. I was very disappointed! I came out […] for wine tasting, this was not the place to stay. It had an institutional feel, room was large, walls on three sides had no decorations, bathroom was tiny, tiny , tiny! No hot water for shower on day two, no clean towel day three. Carpets and chairs stained, gross. Hotel is big on Leed ranking, Eco friendly, uses soap dispensers if you like that effort. Guess if you cut off hot water guests take shorter showers and you save water.... I do not recommend staying here and will never revisit this property! Read moreGenuine Expedia guest review
We only stayed overnight and it was very enjoyable.Genuine Expedia guest review
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