"Great hotel for the price!"
Great hotel, excellent staff and awsome location.Genuine Expedia guest review
Response by DoubleTree by Hilton Hotel & Spa Napa Valley American Canyon Thank you for the comment on your recent stay with us. We are delighted to hear that you found our hotel enjoyable and affordable. Our staff looks forward to having you as our guest again here in the awesome Napa Valley!
"Not as good as I expected"
We arrived earlier than expected. The young lady at the desk called housekeeping to see if our room was ready and found that it was. During the course of our over night stay several things were found lacking. There was no towel to lay on the floor after your bath/shower. There was inadequate amount of body soap in the dispenser and it is a bit hard […] to call for more while in the shower. Since we stayed only one night we notified the front desk the next morning. We lost one of our keys and the very gracious young lady replaced it with no problem. Read moreGenuine Expedia guest review
"Nice but needs to check all sheets and comforters."
The room is fine w/ the exception of one of the bed having blood stain as well as the comforters. I would had given a 5 Start. Every thing else is great.Genuine Expedia guest review
The lotion dispenser did not work leaked on floor. The poeple above were like a herd of elephants and the tub did not drain so my Mom did not take a shower after me. The cookies were goodGenuine Hotels.com guest review
"Close to Napa"
Nice hotel in a convenient location. Not in Napa but close. Staff was very friendly and the restaurant had a nice breakfast to get the day started.Genuine Hotels.com guest review
"Lacks Napa charm but serves the basic needs"
The only real complaint is that the room heater/airconditioner was extremely loud, and made a variety of noises depending the mode it was on... And it ran most of the time we were in the room.Genuine Hotels.com guest review
"Welcome to the ghetto"
Overall you get what you pay for. This place had no free continental breakfast. The only breakfast on site in very expensive for the price of the room The heater in our room was broken. I asked for another room and some guy came to the door rudely demanding to check the heater. I told him my wife was getting dressed and we would then be gone until evening. […] He loudly exclaimed that if he couldn't be let in now he didn't know when he could fix it. Then we got a phone call from front desk about us being loud. We explained it was their employee and they hung up on us. The second night we had to put all the extra blankets on one bed because we still had a broken heater. Read moreGenuine Expedia guest review
"a nice place not far from the racetrack"
We had a nice time. The room and facilities were very nice. We found the hotel restaurant to be pricey and the menu was limited.Genuine Hotels.com guest review
Very nice hotel. Wished that the spa and massage were open for longer time. They close at 6pm, too early in my opinion.Genuine Hotels.com guest review
"Good bang for the buck."
The hotel is a mere 15 minutes from downtown Napa so it's safe to say that the location is great, given the lower cost. The setup isn't particularly fancy but the rooms are clean and comfortable, and the service is excellent. This place is exactly what one needs if she/he is looking for a good night's sleep after a long day of touring Sonoma and Na […] pa. Read moreGenuine Expedia guest review
Booked at the American Canyon location since is so close to Napa and prices were good. Overall cleanliness and hotel atmosphere were great. The restaurant had great menu choices and prices as well. We will stay again on doubletree locations for sure.Genuine Hotels.com guest review
Front desk staff was very courteous and accomodating; we had a hard time getting the room as cool as we would have liked it despite that we had the thermostat turned down to 67 degrees (in November). The wait staff in the Gaia Restaurant were very attentive and friendly, I would stay there again and plan to!Genuine Expedia guest review
"way out there"
The hotel is described as being in Napa - it is 30 minutes away from downtown! And, there is absolutely nothing around the facility. The room was nothing special and the HVAC was either HOT or COLD.Genuine Expedia guest review
"Clean hotel, convenient location."
Stayed here for the Napa Valley Film Festival, which took place 8 miles north of the hotel. It was a very convenient drive, however the hotel is not around anything convenient, itself. I had a small problem with hot water - it went out in the middle of my 5 minute shower. But other than that, the stay was fine, bed comfortable. We did not eat at the […] restaurant. Read moreGenuine Hotels.com guest review
"Great location, great customer service"
The hotel staff was very accommodating to our requests for an early check in. We had a tight schedule between landing at the airport and getting to our event. If you are going back and forth to Napa this is a great place to stay - right off the highway - without breaking the bank. The rooms were clean and the beds were comfortable with a generous amount […] of pillows. The fitness center, while small in size, has enough equipment to get in a complete workout during your vacation. Be sure to ask for a fresh cookie when you check in or check out, they are delicious. Read moreGenuine Hotels.com guest review
The rooms are being renovated. That's a good thing as ours needed to be "updated", but it was very clean. The breakfast was great, more than the average continental. A nice touch was cookies and beverage as well as fruit available in the lobby. The shuttle to the airport and the ability to do online check in made life easier, thank you for that. An […] over all good experience! Read moreGenuine Expedia guest review
"Not worth the money!"
This Hotel is too far away from anything to be worth staying there. No restaurants close, half hour from Vineyards. Close to creepy Vallejo tho. Storage yard on one side, railroad tracks in back, busy highway out front, and a weird casino about the size of a three car garage on the other side. So much for location. I was very disappointed! I came out […] for wine tasting, this was not the place to stay. It had an institutional feel, room was large, walls on three sides had no decorations, bathroom was tiny, tiny , tiny! No hot water for shower on day two, no clean towel day three. Carpets and chairs stained, gross. Hotel is big on Leed ranking, Eco friendly, uses soap dispensers if you like that effort. Guess if you cut off hot water guests take shorter showers and you save water.... I do not recommend staying here and will never revisit this property! Read moreGenuine Expedia guest review
We only stayed overnight and it was very enjoyable.Genuine Expedia guest review
restroom was horribleGenuine Hotels.com guest review
"Pleasant Hotel for Napa Valley Visit"
This hotel is clean, comfortable and close to Napa Valley activities. The bedding is plush and very comfortable. The bath towels are large and good-quality. We enjoyed the peaceful lagoon in the middle with swans and ducks. Our only complaint is the room fridge motor was very loud on and off all night.Genuine Expedia guest review
"Great way to explore Napa"
Great spa relaxing facility. Only negative. Could use a laundry room. Nearest one quite a distance. We were on road for many days. Staff very accomodatingGenuine Expedia guest review
Response by DoubleTree by Hilton Hotel & Spa Napa Valley American Canyon We're glad that you had an opportunity to experience what our relaxing, world-class day spa has to offer. While we do not have a guest laundry facility at our hotel, we do offer both dry cleaning and valet laundry services. Thank you for the kind words on your recent stay with us, and we look forward to seeing you on your next visit to the Napa Valley.
Guest service is OK, the front desk guy was a little bothered by checking us in bit there were no issues. Room was nice but not as nice as you would expect. Getting into the hotel is difficult since its along the highway. you can only get in and out going north. there should be a rear exit so you can get to stoplight to have a better chance getting […] where you want without waiting in traffic. Read moreGenuine Expedia guest review
Response by DoubleTree by Hilton Hotel & Spa Napa Valley American Canyon Thank you for your feedback and for staying with us in the Napa Valley! We apologize for the poor service you received when checking in, and that the room was not as nice as you expected. We have shared your feedback with our staff to improve our service, and to ensure that you have a wonderful experience during your next stay with us in the Napa Valley.
Where do I begin? We checked in late because our flight was late. Oh yeah, the room had the loudest floor squeak I have ever heard right in front of the bath door. Then my wife finds a used dirty coffee cup right next to the bed on the first night. When I asked for a different room next morning, the manager accommodated us, but then the last day we […] stayed there, housekeeping forgot to leave any towels!!! Carpet was way past replacement time in both rooms. Read moreGenuine Hotels.com guest review
"The room was dirty"
We found an old pizza in the fridge, and the bathroom was dirty. We changed rooms and the bathroom again look really dirty. The staff at the front desk not friendly at allGenuine Hotels.com guest review
Fair. Not really good not bad. Simple room and simple bed. Staff was amazingGenuine Expedia guest review
"Supposed to be green."
Funny, hotel talks about being green but one towel hook on back of door to hang towels. Maybe that is why towels have see through portions because they are worn out. Also, the bathroom door was the biggest pain in the butt. If you want it to stay open, you have to find something to prop it open.Genuine Hotels.com guest review
We enjoyed our stay in American Canyon. It gave us quick access to Napa & Sonoma.Genuine Expedia guest review
"Nice hotel away from Napa traffic."
This was a perfect hotel for our purpose. We used it as a home base to visit both Napa and Sonoma Counties. We hired a limo service one day and there was no extra charge for distance to our location in American Canyon. We are Hilton Honors members and will usually choose their properties. However, this particular one could use an update.Genuine Expedia guest review
"Great location to see Napa/Sonoma"
The hotel was very easy to find. Kind of sits back off the road but the sign makes it visible. Location was great, overall the hotel was a great bargain. The pillows are a bit too soft for me, almost went down the road to the WalMart to get a firmer one. The littel oasis in the courtyard was very soothing after a long day. Best bet for great food is […] to go to down town Napa, lots of choices along the river front and surrounding. Only compaint was that since I booked my room through Hotels.com I couldn't accumulate any rewards points.... Read moreGenuine Hotels.com guest review
My brother was getting married in Sonoma and I booked this room simply because it was were he was staying. I am so glad I did. It was so relaxing and truly a great place to stay. The restaurant (GAIA) was wonderful and my brother, myself and our father enjoyed breakfast each morning. The server remembered exactly what we liked and we found we didn't […] even need to place an order (unless we wanted something different). I hope to be able to return again. Read moreGenuine Expedia guest review
"Nice hotel close to wineries"
The hotel staff was helpful with information regarding wineries. We only stayed one night so we didn't take full advantage of all the amenities. I would recommend this hotel.Genuine Expedia guest review
"Not that close to Napa"
We like staying at the Double Tree when we travel. This one was fine. The room was ranked 4 because when we arrived to our room it smelled like bad air freshener. We called then front desk and left the air on when we left for dinner. When we got back it was gone. The location is rather far from Napa and traffic getting there on Friday was annoying. […] Very industrial surrounding neighborhood. Hotel is great--location is not. Read moreGenuine Hotels.com guest review
"Upset Anniversary couple"
The hotel was nice, the problem I had was that the mades one day did not take the dirty towels, they didn't clean the bathroom floor. Then the next day they didn't make the beds and also left our room door open for the world to come in. I called the front desk and they sent someone to look at the lock but never sent the made to finish cleaning the room.Would […] i refer this hotel to anyone NO. Read moreGenuine Hotels.com guest review
Hotel was clean overall and the lagoon they have in the middle of the hotel's court is a nice touch. Our room was named "osprey" and was nothing special, but it did provide all the amenities you would expect from a Double Tree hotel. There were some stains/marks on the walls, one of them being a greenish water leak(?) coming from the AC unit, but nothing […] we couldn't handle. The eco-friendly bathroom toilet had to be double flushed for anything to go down fully (yes, even #1). The shower head is made to conserve water and it takes a while for it to provide hot water. The complementary WiFi was great, and the staff was excellent at working out any issues and always friendly with a smile on their face and genuinely wanting to help. The Gaia restaurant, right next to their spa, is a must try with their organic food as is their breakfast buffet for $14 and ridiculously scrumptious french toast. Complaints: 1. The second day of our stay there, the maid service did not clean our room whatsoever, which was kind of disappointing after a long day in the vineyards. We reported this and it was resolved. 2. The bed mattresses were hard (if you own a Beautyrest be prepared to be disappointed, folks), and our room was overlooking a very busy street with morning traffic waking us up constantly. This only added to our jet lag issues. Would we stay again? Yes, with some reservations. Read moreGenuine Expedia guest review
"convenient to wineries"
good breakfasts excellent house wines centrally located to wine countryGenuine Expedia guest review
rooms were very comfortable and staff extremely helpful. they advised us what winery to go to and places to dineGenuine Hotels.com guest review
Definitely not up to Doubletree standard.Genuine Hotels.com guest review
"Not many amenities near by"
Nothing further to add. I expected a few more amenities for a Doubletree, like a refrigerator and breakfast provided.Genuine Expedia guest review
"Nice but in need of refreshing"
Recently stayed for a visit to wine country hotel was clean but carpet was very stained and in need of replacement. Location was ok as long as you didn't travel during rush hour. Nothing about my visit would prevent me from retuning.Genuine Expedia guest review
"Great location for wine country"
This is an awesome hotel for the money. It has a great location and was close to a lot of winery's. Staff were very helpful with locations to visit.Genuine Hotels.com guest review
Extremely disappointed, there is no way this is a 4 star hotel . It was dated , drab and most if all dirty . The carpets in my room was so nasty I did not want to take my shoes off . I am not a critical person . I would not have expected perfection out of a 2 star hotel but when I book a 4 star I want a 4 star .Genuine Hotels.com guest review
"Nice hotel that is very close to Napa and reasonab"
The room was good and the restaurant was very good since we did not want to drive!Genuine Expedia guest review
Love the lagoon!! Breakfast is greatGenuine Hotels.com guest review
Property a little tiredGenuine Hotels.com guest review
"Disappointing for a double tree hilton"
Carpet was stained really bad. Room was dirty and grungy. Very disappointed in a Hilton Double Tree. Never expected it to be this bad.Genuine Expedia guest review
"American Canyon Hotel"
Decent rooms, good restaurant on property. Staff pleasant, has spa.Genuine Expedia guest review
"Very pleasant stay :)"
Very nice hotel, beatiful and comfortable! I recomend!Genuine Expedia guest review
green hotel was niceGenuine Hotels.com guest review
"Staff is great!"
Great staff, from the front desk to the restaurant to the housekeepers!Genuine Expedia guest review
"Excellent attention to detail. Very upscale hotel"
Cocktail hour for HHonor members. Very nice service. Not close to downtown napa but very nice & comfortable hotel. Great restaurant with the best breakfast buffet ever.Genuine Expedia guest review
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