"Wine, Wine and more Wine"
We took a tour with the Napa Winery Shuttle, and had an excellent tour. Would go with them again.Genuine Expedia guest review
"satisfactory accomodations in wine country"
Resturant staff was most congenial.Best granola!Genuine Hotels.com guest review
"Ideal for Six Flags"
Great staff, nice touch to be given cookies on arrival. Only stayed overnight so didn't gt to use facilities. Would definitely stay here againGenuine Hotels.com guest review
unfriendly front desk crew. inexperience staff whom insisted that I booked a room with 4 people when I paid for two rooms. Do not go to this hotel.Genuine Hotels.com guest review
"Nice hotel, modern and clean looking lobby."
Friendly staff, however, there was no house keeping service. Understaffed. The restaurant made up for the lack of cleaned rooms. Their service was friendly and the food good.Genuine Expedia guest review
"Very nice hotel, pleasant, clean, friendly!"
We had a very pleasant stay, great staff, green hotel with ponds (and brand new baby ducklings on premises, just adorable!) This is the 2nd time my family and I have stayed at this hotel. Once prior to it being a Doubletree (Gaia) and the hotel, staff, and service is just as good as I remember! We will definitely stay there during our next Napa tr […] ip! Read moreGenuine Expedia guest review
Expedia said hotel was closer to downtown than it actually was...disappointing they said no smoking but there were ash trays all over the groundsGenuine Expedia guest review
"American Canyon DoubleTree"
This hotel was adequate for a quick nights stay on our road trip. The rooms were clean & comfortable, the price was reasonable, but there was no continental breakfast. This is my biggest dissapointment with Hilton hotels.....one of the largest, most expensive, hotel chains in America & you can't put out some danishes & coffee?Genuine Hotels.com guest review
We had a very nice stay at this hotel. My only objection would be that the pool is very small especially in a hot place like this. Otherwise our room was very clean and comfortable. There seemed to be plenty of parking and we even got chocolate chips cookies when we checked in.Genuine Expedia guest review
"Stay at the holiday inn up the street instead"
I did not like the layout oh hotel. Rooms in the back section had limited elevator access, so we carried everything up to 2nd floor. The holiday inn 1/2 mile away was a better deal.Genuine Expedia guest review
"Comforatable and Friendly"
Very pleasant grounds with relaxing landscape. The staff was very friendly and accommodating. We wanted to change the location of our room and even though the hotel was nearly completely booked, they worked out our request.Genuine Hotels.com guest review
"1 year anniversary"
From the minute we walked in the hotel we knew we were going to have an amazing stay. We were greeted by a warm and freindly staff Gabbi, Justin, and Angelica which help us with all of our excursions and upgraded us due to it being our anniversary. Gabbi was extremely helpful with everything her knowledge and expertise of the area made it a pleasurable […] experience. It didn't end there; Pierre who is in housekeeping happend to be at the front desk when it was extremely busy and sparked a converstation with us while we waited in that conversation he told us more about the area and wanted to help us save cost with the taxi fares and such. He was definetly the "hidden Gem" of the hotel. At this point I didn't know he was in housekeeping I thought he was a front desk employee that was just there at the right time. Then there is Jerry; the maintence employee, My husbands 2k diamond went down the tub's drain and we called Jerry and he saved the day! It took him 45 minutes but he got it out. The whole time he was working he was giving us history of the area. There are so many more compliments I can give about this hotel and how it is truly the "hidden Gem" I would gladly recommend this hotel to anyone. The cleaniness, atomosphere, friendly, knowledgable staff is truly truly what makes this hotel the best! Thank you to all the staff for an AMAZING 1 year anniversary. Shayla & Joseph Read moreGenuine Expedia guest review
"Clean and comfortable place to stay!"
I had an decent experience of staying in Hilton DoubleTree. The thing I didn't like was that all things that were said are complimentry were not in the room when we arrived. We didn't had the patience and time to call them and asked them to put the stuff but you expect it to be there in a Hilton.Genuine Expedia guest review
Our stay was very nice, it was a little ways from all of the wineries we wanted to see but it was very easy to jump on the highway and get where we needed to be. My only complaint was that they were very late on getting our room ready for us, however they were very apologetic and gave us drink vouchers along with a free breakfast. Very nice rooms and […] awesome bar and restaurant in the hotel. We will be back! Read moreGenuine Hotels.com guest review
"The new Gaia"
I love the hotel - the only problem I had was the AC unit never got the room below 78 degrees but since I only basically slept there it was not a huge issue.Genuine Hotels.com guest review
"OK hotel, nothing special"
Decent and reasonably proximate to Napa and the vineyards. Hotel staff was actually pretty good, but I just had to give a 2 rating because of a disappointing check-in with Raul...clearly did not go out of his way to do anything specialGenuine Expedia guest review
"Great location for Napa Valley tours"
Very clean and friendly hotel. Staff was very gracious and the pond with the baby ducks and swans was beautiful! Food at the restaurant was very tasty and the bar staff was excellent.Genuine Hotels.com guest review
"Choose another place to stay......"
The girl at that front desk was both friendly and efficient. Beyond that, I was over all disappointed in this hotel. Our room itself was large however the bathroom was small. When in the bathroom, you had to step out of the way to open the door as it opened into the cramped bathroom. The carpeting in the hallways was worn and dirty looking. We were […] staying two nights and were gone all day the day after checking in. When we returned to the hotel around 10:00 PM it was clear that no one had been in to clean our room. The bed wasn't made, the wet towels were still in bathroom, coffee hadn't been replaced and no new coffee cups. Needless to say when paying more the $150.00 a night I expect at least to be able to crawl into a made bed. I was not happy, but was too tired to deal with it. My husband did go to front desk to make a complaint and we were given fresh towels. In addition to my complaints above, this hotel simply isn't in a good location if you are visiting the wineries in Napa, or St. Helena areas. My brother and sister in law stayed at the Marriott in Napa, paid less then we did, and stayed in a lovely hotel. Overall, I would not recommend this hotel to anyone. Read moreGenuine Expedia guest review
"Nice & Clean but should have stayed closer to Napa"
The price of the hotel was competitive and that is why the room was fairly spartan compared to other hotels located closer to the wine country. The room and hotel were clean but the overall finishes were apartment-like (a nice apartment). The bath was a little small and the door came within a half inch of hitting the toilet. If I had the trip to do […] over again I would spend a little more to be close to my destination or stayed in something more "quaint" and close to my destination. For the visitor that was working in American Canyon or didn't mind driving a little while then this is a good value. Read moreGenuine Expedia guest review
"50th birthday celebration"
There was 7 of us in 2 rooms so we were a bit high maintenance and staff had to bring us extra glasses, towels, coffee, etc. They handled it very effectively. Pool area was nice and we enjoyed sitting out there and sipping our wines!Genuine Expedia guest review
Love the doubletree cookies it hits the spot after traveling all day , hotel very nice , room was clean and cozy love the little lagoon with geese would be back again:-)Genuine Hotels.com guest review
We had a wonderful time when I'm in napa area I always stay at this hotelGenuine Expedia guest review
"Energy consumption conscious, quiet surrounds"
Great place to relax just outside of Napa, we had a great time hanging out near the pond.Genuine Expedia guest review
the staff was very nice and helpfull. the breakfast buffet was excellent.Genuine Hotels.com guest review
Very confortable accomodations and pleasant helpful staff.Genuine Expedia guest review
Staff and hotel just great !! We had a great time and really appreciate froo parking and internet . Thanks !!!Genuine Hotels.com guest review
"Great Stay, perfect fun"
Friendly staff beautiful grounds.Genuine Hotels.com guest review
"Met our needs well"
We had a very nice stay at the Doubletree. We came during Bottlerock so all Napa area hotels were really busy. We were pleasantly suprised by the in room dining promptness and selection. We did not use the spa. The hotel rooms are clean - although they seem a little older than they should (esp. carpet). Terrible water pressure - but i think that may […] be part of their conservation efforts. About 20 minutes south of Napa but we were thankful and pleased. Read moreGenuine Hotels.com guest review
"Perfect for the BottleRock /Napa adventure"
We had a great time , the staff were awesome , FREE parking , thank you !! Fun bar and music , lots of perks and a lovely setting . And very reasonable prices !! Highly recommend !!Genuine Hotels.com guest review
The overall stay was satisfactory. The staff were very professional and friendly. The bathroom did not have a towel rack; I thought that was interesting. Our tv didn't work and the radio in the room was very poor. Pool area is small, but at least they have one.Genuine Expedia guest review
"Great hotel, a little unorganized though"
Loved the hotel, the grounds are gorgeous and we probably had one of the most diligent maids ever! The only issue was checking in - the rooms were not ready when we got there around 5 pm.Genuine Hotels.com guest review
"Great place for wine country visits"
The hotel was very clean and the staff is great - they helped in several ways (e.g. shipping wine home). Check-in & out was quick and painless. The room was large and comfortable. As a point of reference, I don't usually "hang" around a motel when on trips. I am generally visiting locations that were the purpose of the trip - wineries, in this case. […] Thus, I rarely eat at the hotel (I didn't eat here). Nor do I use some of the extras (we didn't use the spa facilities). I am simply in need of a clean, quiet and comfortable room for mid to late evenings and sleeping. And DoubleTree fulfilled that requirement quite well. Read moreGenuine Expedia guest review
"Price is right."
The location is fairly convenient to Napa Valley however it is several miles to the first winery, although the winery tour did pick us up at the hotel. The room was clean and had a good housekeeping staff that was friendly and courteous. The bathroom was VERY small with a small tub/shower combination, the room was smaller than expected with room for […] only one suitcase stand. There was no fine dining close and the restaurant at the hotel was sub standard for the area. Next time I will probably pay a little more and stay further up the valley in or above Napa. American Canyon is a new town, founded in the mid 90's I think, and is clean but very "bland" and does not seem to have the charm of most Napa valley towns. Read moreGenuine Expedia guest review
"Nice hotel. Great value."
After not being able to make reservations in Napa, we opted for this hotel in American Canyon. The drive to Napa did not take long. The hotel appears to be fairly new and in great condition. Staff was courteous and helpful.Genuine Expedia guest review
"COMFORT with a capital " C ""
The staff was extreamly helpfull and friendly. We came to town to visit family. We only booked a one night stay. Once we floated into the most comfortable bed and pillows we ever slept on ( Including Home ) my wife and I just looked at each other and said WE HAVE TO BOOK ANOTHER NIGHT. So we did.Genuine Hotels.com guest review
Girls weekend - great spa (expensive but reasonable for the area), restaurant is fantastic on the property, location is perfect - 10 minutes from downtown Napa Valley and 20 minutes from SonomaGenuine Expedia guest review
"A great place to stay"
The staff was very helpful, going so far as to let us use a banquet room for a few hours when a business issue popped up on our vacation. The food in the restaurant was fresh and delicious! The room was very comfortable and parking close and easy.Genuine Hotels.com guest review
Was extremely impressed with the dedication to Greenness, they have meters on the wall for CO2 use, water and electric use. Solar power throughout, a pond surrounded by plants who need low amounts of water. If only every hotel, business would be that enviromentally conscientious. Only complaint, no free contintal breakfast. Been to too many Hotels by […] now and always had that free option. All in all an excellent hotel! Read moreGenuine Hotels.com guest review
"Mini resort- So affordable!!"
I love this place! You get more than what you pay for. Love the cookie as a welcome gesture. Quiet, clean, and professional staff. Thats all I ask for, oh and its a pretty place too with a pool and spa!Genuine Hotels.com guest review
Very nicely done. Would recommendGenuine Hotels.com guest review
Very clean centrally located hotel in Napa Valley. Quick access to Wine Country, 6 Flags, etc. Restaurant onsite also very good & reasonable. Would stay again next visit.Genuine Hotels.com guest review
"Customer Service needs help."
This hotel was very convenient to numerous locations around the state. It was very clean but there were a couple of minor issues and one major one. The hot tub was out of service for cleaning for the entire week we were there, the beds were harder than stones, and we had to vacate the room one day in the middle of our stay to accommodate carpet cleaning […] throughout the complex. All of these were very minor. The major issue was when we had to call customer service EVERY night for more towels. Even though this was a room with two beds and three people staying in it we were only ever given two towels even when notes were left for housekeeping. Each time we called the front desk we were treated rudely and the person delivering them was very unpleasant to deal with. We finally went and bought towels so we didn't have to deal with the front desk person again. If you don't have to deal with customer service then this is an excellent place to stay. I think we will look elsewhere next time. Read moreGenuine Hotels.com guest review
"Not the best Doubltree Experience"
We have stayed in many Double Tree's over the years and this one definitely wasn't the best. We arrived at 3 pm to check in were told to visit the area and our room would be ready in an hour. We gave them two to be sure it was ready and still had to wait for a room once we returned. A group of extremely loud teens checked into a few of the rooms down […] the hall and were up screaming all night, this is definitely not the property's fault though, rather, it was our bad luck! When I went to dry my hair, there was no hairdryer, I called down to the front desk and the female clerk was less than thrilled that I reported there was no hairdryer in the room. She told me where to find it, I explained that I understood where it was supposed to be but it wasn't there. She curtly told me she would have one delivered and hung up the phone. 20 minutes goes by so my husband went to get one from the front desk and they told him it would take a while because the head of housekeeping had to cross the property to get a key and then cross back, etc..etc... Wet head and all, I finally went searching and found a housekeeper who had one on her cart. All in all, not the best experience, that is for sure! Read moreGenuine Hotels.com guest review
"Close to wine country tour"
We were satisfied with the room and service. We were a bit disappointed that there was not a complimentary breakfast of any time. We are not frequent users to be eligible for the buffet, but having a full breakfast before the tour was too much food and there did not appear to be anything close to grab a muffin and cup of coffee. It's my only mild complaint. […] The room was lovely. Read moreGenuine Hotels.com guest review
We had an excellent experience. The area is very nice, and the grounds are gorgeous. The staff was plea sent, the food was terrific, and the bed was really really.comfortable. The hotel was only a five minute drive from six flags and the ferry building.Genuine Expedia guest review
"OUr two night stay with Double Tree"
Check in and check out were very easy. It was nice to have an entrance right next to our room. Room was clean and Maria (the cleaning lady) was very nice and helped us out with anything we needed in our room. My only complaint is, we could hear everything going on in the room next to us.Genuine Expedia guest review
I have never stayed at a Double Tree before and will definitely be looking to stay there more often! The staff was extremely nice, and we received warm baked cookies when we arrived (this could have been because it was Easter). The rooms were large, clean and had very comfortable beds. The hotel itself boasted a "green" hotel and was very please to […] see recycling receptacles in the room. The hotel was in the process of shampooing the carpets, but we were made aware at the time of check in and also a letter informing us of the cleaning. It did not affect the stay and I would definitely go back! Read moreGenuine Expedia guest review
Most impressed with the hotel at all levels. Very close to all Napa has to offer. The chocolate chip cookies were a welcoming treat after a very long flight to the west coast! The restaurant food, service and staff is outstanding! I had breakfast and dinner there throughout my trip at a very reasonable price. Will I return? Of course!Genuine Hotels.com guest review
"Wine & Dine"
Great beds, so soft, clean room. Hot tub was cold @:(Genuine Hotels.com guest review
"Double Tree Hotel, 3 night stay"
The hotel did not meet wiht my satisfaction. First, the amenities advertised on Hotel.com did not reflect what I wanted at my staty. The jacuzzi/hot tub was out of order. I tried to use the physical fitness center, and the room was being painted. The coffee machine in the room did not work, and we got another. The remote control for the TV would partially […] work. Also, the ducks and goose on the patio area, were constantly leaving the smell of bird dung in the courtyward area, and hand to be cleaned daily.....is the hotel for the customers or the wildlife? If it is for the customers, then get rid of the birds crapping all over the place! Last of all, I was told there was a $50 hoild on my creidt card for incidentals. When I checked out, I only had $16.99 in additional charges, since my room was prepaid on my card. When I got home, I found a $66.99 charge on my credit card. I had to call and ask why so much, and they told me the $50 credit hold may take 2 weeks to clear.....this is baloney. It should be cleared no later than 48 hours after my stay has ended. Read moreGenuine Hotels.com guest review
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