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Disappointing not to have the room cleaned - as a serviced hotel I fully expected to return after a day out on the sunday to a clean apartment - this did not happen and when we enquired there was no reasonable explaination for why it didn't occur. We did receive one day free parking as compensation. Staff were friendly. Enjoyable stay.Genuine Hotels.com guest review
"Great place for price and location"
Not much wrong with this place for its price and location. The only not 10/10 would be the bed is not the most comfortable but its fine, and the bedroom can be a little small but overall the apartment is great. good views, good location, clean nice building, balcony a little small but great viewGenuine Hotels.com guest review
"Best Value Water Views in the City"
This is the 3rd time I've stayed here with my husband & young daughter in a 2 bed apartment. Each time is as good as the last. Great value for money & within easy walking distance of Vector Arena, Civic Theatre, Queen St & the harbour. We love it here and wouldn't stay anywhere else. Tip: Ask for a view of Devonport & if you need a parking space, book […] direct with The Oaks before you travel as their spaces are limited. Costs a bit extra but is secure & much cheaper than using a public car park. Read moreGenuine Expedia guest review
Response by Auckland Harbour Oaks We are very glad to hear that our little touches enhanced your stay and you had a lovely time. It is wonderful to know that you enjoyed your stay with us each time. We look forward to welcoming you back next time!
"Great centrally located hotel"
The hotel and staff are great, rooms very clean. The only criticism is that the rooms are very small.Genuine Expedia guest review
Response by Auckland Harbour Oaks Thank you for taking the time to review Auckland Harbour Oaks. We are pleased to see that you enjoyed the facilities offered.
Nice harbour view as request, conveniece location but not very pleasant surrounding(neighbourhood: a bit scary at night). Receptions services are great, room are clean everyday except they never change a blanket so we used the same blanket for 3 nights. Free 1 hour internet each day but they do not have Wi-Fi, only LAN cable,you need to carry your laptop […] , a little bit of out technology there. The rest is a good little cosy 2 bedroom apartment with harbour view with friendly receptionists. Read moreGenuine Expedia guest review
Response by Auckland Harbour Oaks Thank you for your comments about the internet connection. We are always looking at different ways to better enhance our guests experience. We will definitely take your WIFI comment into consideration. Glad you enjoyed the rest of the facilities.
Great- everything we expected! Great food nearby, bus stop for airport, fantastic view. Will definitely stay again!Genuine Hotels.com guest review
"Good v icinity"
The reception staff could be more friendly and helpful The breakfast included needed more variety than the same muesli bar and muffin , banana every day.And at least more than 2 tea bags and coffee satchets supplied.Genuine Hotels.com guest review
"central but basic"
central to downtown auckland, but opposite a rowdy chair-dancing club - tho if you are high up in the tower there is no noise disturbance. Beds were not great, but apartment well appointed. shower screen leaked, so we paddled round the bathroom. Gym basic but has all you need, lap pool ok too. Staff friendly, and lent me an umbrella, but could not give […] me a second key card for our 2 bedroom apartment, which was inconvenient Read moreGenuine Hotels.com guest review
I was a little dissapointed with the breakfast, since I am not into sweet foods for breakfast. I think a small packet of muesli or some kind of cereal would of been better rather than the bar and muffin. The room was basic but comfortable, there is a bit of street noise but I did bring ear plugs. Staff were very plesant. Location is very good.Genuine Hotels.com guest review
"not good service"
Not good service arrived into room that we had booked 2 queen beds but the room we were given had one queen and a single, spoke to reception and after heated discussion and arguments they gave a fold up bed free of charge. AS we informed them we paid for a room that would sleep 4 people and expected bedding for 4 peopleGenuine Expedia guest review
"happy holiday experience."
we booked in as a family of 2 adults 3 chilren our experience with the motel and the staff was always great they were very fast at attending to any request.We had a late check-out at no extra charge(which was great with 2 babies).Housekeeping is not done till after 2 in the room we stayed in on the 28th floor but that was good by the time we got back […] from our outings we returned to very clean and fresh smelling room,the view from the room was awesome with city and harbour views we definatly loved the location as we were on the upper floors we did not get any noise from the streets below which are very busy on the weekend with a great night life overall our experience was a great 1 and we will definatly be booking at Auckland Harbour Oaks again,and booking through Expedia who made our book in as easy as possible thankyou. Read moreGenuine Expedia guest review
The day receptionist weren't very friendly, i felt although they had too much to do to address us properly, that gave us a bad experience right from the start. Night reception was wonderful though. The room service was far too late, we would arrive back at 5.30 pm and our room still hadn't been clean, i had to ask them to do so. Its location was convinient […] to as everywhere we wanted to go was just a short walk and great veiw at night. Overall i think it would be excellent accomodation if the staff took some customer service classes and the hotel had a good thorough clean. Read moreGenuine Expedia guest review
Response by Auckland Harbour Oaks Thank you Keri for your review. Without constructive feedback we will not be able to improve as a property. We have undertaken a comprehensive training scheme with our staff in regards to customer service and the next time you are at our property there will be noticeable differences. We look forward to welcoming you back in the near future.
"Great views but lacking space..."
Parking is an issue even with the secure car parking you have to be back before the car park closes at 9pm. The bathroom was very small for a two bedroom apartment. And the apartments/rooms were small too. It looks great in the online photos but the reality is very different Beautiful views at night but I was disappointed with the lack of comfortable […] space. Read moreGenuine Expedia guest review
Overall comfortable, however not immaculately clean. Expect road noise, as the price you pay for innercity accommodation. Ear plugs do the trick, or close the window. The free breakfast was a bit basic, muesli would have been preferred over a muffin (breakfast also included yoghurt, muesli bar and apple). Would stay again as price was relevant to v […] alue. Read moreGenuine Hotels.com guest review
"Auckland Oaks Apartment"
Really clean, cosy apartment with fantastic views.Genuine Expedia guest review
Response by Auckland Harbour Oaks We are very happy to hear that you enjoyed your stay here at Auckland Harbour Oaks. We are more than pleased that you enjoyed the location and the views over Auckland City and Auckland Harbour. Thank you for the feedback and we look forward to welcoming you back, in the future.
"Great Apartments in the City"
Excellent location, good size, good price.Will stay again. Just plan your parking - Tournament was nearby and they had good rates.Genuine Expedia guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Very convenient for everything"
Quite comfortable to stayGenuine Hotels.com guest review
"Clean, modern but not a 4 star place"
Hotel accommodation was modern, clean, furnishings were a bit spartan, but overall was pleased with the full kitchen, full sized fridge and amenities. TVs were a little on the small side (24"?). Service was mostly friendly, with the occassional exception. Free breakfast was a interesting package of an apple, a muffin, a muesli bar, a juice box and a […] yoghurt... which was sometimes actually custard. All up was pleased with the place and would stay there again. Great location. Read moreGenuine Hotels.com guest review
I read through a lot of reviews before I went and while all the complaints were valid they didn't bother me. Yes it was noisy (earplugs work a treat), no the toilet didn't flush well (do it a few times, or tip extra water down for a really big job ;-), but it was clean and warm and comfortable and the location was perfect. Great value for money.Genuine Hotels.com guest review
I enjoyed my stay with you but I had booked the room for 5 people but there was no extra linen for the 5th person. We were all adults, not sure if 3 adults were ment to sleep in the king bed?! Your staff did provide us with extra linen for someone to sleep on the couch :)Genuine Hotels.com guest review
"Horrible customer service"
Absolutely shocked with the lack of customer care. Front of house staff rude, condescending and showelobo company or business awareness. Unable to offer any help in regards to storin luggage or a possible early check in, would not even look for a solution as we were willing to pay extra. Had just got in from the states with a car full of belongings […] and just expected better customer service overall. I personally work in customer service/airline type work and can safely say that this behaviour and attitude we received was unacceptable would not stay again or recommend to anyone. Have experienced better level of problem solving and happier more friendly staff at a back packers. One receptionist in particular was snarky, intimidating and along the whole problem very personally. We are polite and friendly people and expect the same in return. In fact this is the first time I have had to complain of hotel service, and both my partner and I stay in hotels very regularly for business. Breakfast option was unsatisfactory, no cereal or toast, just a yoghurt, muesli bar and stale muffin. And an unidebtifiable juice? The room was good however and clean. Good in room facilities. Liked having use of an in room washing machine. Good area in town. Read moreGenuine Hotels.com guest review
"Great service, room space and location"
Very convenient and in walking distance to so many places.Genuine Hotels.com guest review
"Centre of town"
Our stay was great. A nice relaxing couple of days in Auckland before moving onto Rotarua. The hotel was beautiful and the gym was great too! We came home one day to our room cleaned and made up fresh and new!Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"close to train station"
Very good but the outside noise lets you down. Too many backpacker hotels around you. We had to wear "earplugs" on a friday night due to loud party noise at 3AM. I know this is out of your control but there needs to be some co operation between ALL accommodation hotels in the area otherwise you will chase away paying customers.cheers. Diane H.Genuine Hotels.com guest review
Very friendly reception staff always willing to offer assistance with enquiries. The rooms are clean and well presented, however quite small- very little room for suitcases. Breathtaking views of the Auckland Harbour.Genuine Expedia guest review
Dear Julie , Our stay at Auckland Harbour Oaks was a very enjoyable experience .We had the pleasure of being attended to by 4 different staff members for one reason and another ,and found each one extremely helpful and knowlegdable, nothing was to much trouble .The Apartment was spotlessly clean with a great view (as advertised ) of the Harbour . When […] needing accomadation in the heart of Auckland City I will always stay at this Hotel .Well done Auckland Harbour Oaks you made my Kenny Rogers Concert even more memorable .Thank you Read moreGenuine Hotels.com guest review
"Superb view on the 34th floor"
The rooms were very small but were fine for a short stay. The staff were friendly and helpful. Would stay there again, it was good value for money.Genuine Hotels.com guest review
Good location, room good value,if you want parking remember to book ahead.Genuine Expedia guest review
The location was good as we wanted to be downtown. There was no ambience or atmosphere at all.The decor was grey & bland.Just the basics in each room-no flowers, decorations. Harbour view but the vertical blinds did not draw back so could not see the view.No phone book to look up phone numbers.Too expensive for what we got- expected better for the $$$ […] paid Read moreGenuine Expedia guest review
"awesome views of the city and so close to city"
thorougly enjoyed my stay the service from the staff was second to none they were fast and eager to make sure my stay was enjoyable. Would definately stay again.Genuine Hotels.com guest review
Upgraded to a 2bedroom apartment with a view over the viaduct! Awesome! Not a huge apartment but had all the things you needed such as a bath, washing machine and dryer in the room, good kitchen and utensils. Breakfast is not worth it if you pay for it, it's more a morning tea (muffin, muesli bar, yoghurt, apple and nasty tasting mango juice). Parking […] is very limited, book quick! But otherwise was fine to stay and a good location and a good price. Read moreGenuine Hotels.com guest review
"What a view!"
It was central, easily accessible and was very good value. Accommodation was very clean and well equipped. Facilities were good and staff were very helpful. Get a harbour view as it was stunning.Genuine Expedia guest review
Cold room, broken lights bad smell, stark, no atmosphereGenuine Hotels.com guest review
Good price for room with a harbour view. Didn't realise we had to book parking but this wasn't a problem as reasonably priced public car park just around the corner. Mirror in bathroom was broken but friendly reception staff arranged for this to be dealt with while we were out for the afternoon. Would definitely stay again.Genuine Hotels.com guest review
"Great location and great facilities!"
I am impressed with the room facilities and cleanliness. The hotel is well located and is well insulated from external noise. Car parking facilities are good although there needs to be more of them for hotel occupants.The staff are friendly and helpful and were always able to answer questions and to give advice. The laundry facilities in the room are […] a brilliant idea as are the kitchen facilities I will definitely use the hotel again and I do not hesitate to recommend it to others.. Read moreGenuine Hotels.com guest review
Very happy with our stay. Very clean and warm and all amenities including washer and dryer. Our kids loved it. I think some new carpet in the lobby would make this hotel look like a million bucks. Overall we were very happy.Genuine Hotels.com guest review
"central location, quiet location"
good location , quiet compared to others we have stayed in , close to brittomart , queen st , viaduct harbour. the only down side was that the rooms were not serviced early enough but a phone call to reception had our clean towels on the way, our next stay in auckland will be at harbour oaks.Genuine Hotels.com guest review
We had a great time, on the 36th floor amazing view, really amazing, service was good, but plumbing a bit dodgy. would deff stay again.Genuine Hotels.com guest review
"Well furnished stay at very affordable price!"
I stayed at a Harbour view room for 6 days and it was great! The room was clean, the cleaners came in daily to clean up, make the bed and provide "continental breakfast" which constituted of a muffin, a muesli bar, an apple juice, a yogurt and an apple. The hotel provided free internet for an hour daily. And the view from my room was fabulous - from […] the 36th floor I could see the viaduct and all the office buildings around the hotel. Read moreGenuine Hotels.com guest review
"Roomy two bed room"
We are 2 adults and 3 little kids so needed two queen size beds. This hotel has all we need. Full kitchen, bath tub, washing machine & dryer, parking. Bonus is breakfast included. They are simple continental, not so great but ok. When I made the booking through the system, entered 5 people, but booking was made as 2 people, thus only two breakfast was […] there. I could have asked I think but didn't bother. Read moreGenuine Hotels.com guest review
Staff friendly and helpful . Didn't receive wakeup call on morning of checkout . Also on the third dY of stay room serviced didn't leave bath mat and towel .Genuine Hotels.com guest review
"Very good. Would stay again."
For this price this hotel is excellent. We were in a 2 bed aprtmt on 31st flr so no problems with noise and view was amazing. Balcony was smaller than the one in the picture (just wide enough to stand on). rooms nice. Beds made each day and new towels given. Only complaint is there's no temperature control in the room. I woke up freezing each day, but […] there was a heater stored in wardrobe so once we found that it was ok. Lifts a bit annoying. Overall tho excellent and I would defo stay again (convenient location too). Read moreGenuine Expedia guest review
The photos on expedia.co.nz are very misleading as I thought I had booked a room with a lounge area as the photos had shown but when I got there it was a tiny room.Genuine Expedia guest review
"Perfect location to Queen St Conference centre"
Perfect location, great views and very nice apartment and in room breakfast, shame power sockets in bedroom and bathroon didn't work. Would like to stay again.Genuine Hotels.com guest review
The stay in the hotel was pleasent.The hotel is located in the CBD and is close to the public transport, shops and restaurants. We were happy with the room but we complained about the old stains on the couch which was not very comfortable to sit on.Genuine Expedia guest review
"toilets that dont flush"
I have already written and complained two days ago and received an automated response that a customer care person would be in touch within 24 hours...nothing as yet. Like the toilets in the hotel, apparently complaining does not work.Genuine Expedia guest review
"Convenient location for rail, bus, ferry, airport."
Hotel is in a great location but room had strong cigarette smell, right next to road with construction noise (in fairness, this is temporary), breakfast need improvement, and should make available wireless internet connection instead of just cabled connection.Genuine Hotels.com guest review
"Would stay here again."
Super fast check-in experience. We just stayed the 1 night while we went to the Lady Gaga concert, it was just a short walk to the Vector Arena. Room was comfortable but the sheets were "rustly" so a little noisy turning in your sleep. Good location close to the harbour and Queen street. Lots of dining options around.Genuine Expedia guest review
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