The location on top of the hill is very scenic. The ferry to Palomino Island and the beach there are excellent. There are several excellent restaurants within a 5 minute drive outside the resort. The two breakfasts we had in the hotel were cold. Be prepared for the $25 daily resort fee, the $15-20 daily parking fee, $20 entry fee for the water park […] . Read moreGenuine Expedia guest review
Great restaurants private beach and the pools where funGenuine Expedia guest review
A private island with bar/cafe, horseback riding, and a "cloth optional" beach just a short hike away on the opposite side was an excellent bonus. The steakhouse was delicious, but the cafes and other food/drink areas were hit or miss depending on what you ordered, a lot of it was just ok.Genuine Hotels.com guest review
The resort is amazing. The staff is very friendly & accomadating. The food is delicious. Breakfast at Las Bristas & dinner at Blossoms were my fav. The private beach is beautiful with lots of activities to do. I'll ded be back.Genuine Expedia guest review
Relaxing at beautiful Palomino Beach..breath taking ocean viewsGenuine Expedia guest review
"Slow Check In!"
Great except for a slow check in with staff standing around behind counters talking to each other. If it were vacation, this would not have been too annoying but, after a long day of site inspections, I didn't appreciate waiting.Genuine Hotels.com guest review
Love the private beach. The hotel was a comfortable stay. I would recommend the hotel.Genuine Expedia guest review
"The most beautiful view"
There are place your never forget. This is one of them. Beautiful ocean view the Hotel is huge and it own private island to the guest to enjoy. Good food in the neighborhood.Genuine Hotels.com guest review
"No compact refrigerator; funiculars not working"
I had a reservation for a Partial Ocean View Room - Best of Waldorf, room details included a Compact Refrigerator, which the room did not have. Only a cooler was provided to keep any food item from spoiling a day or two, but not to keep food or beverage cold. The hotel offered a compact refrigerator for rental at $20 dollars per night ($60 for a 3 night […] stay), which I considered abusive. The room at The Marina was nice, but only one of the two funiculars that go from the main building to The Marina was working, and on our third night the only funicular was stopped for maintenance and we had to take a hotel shuttle bus under a rainstorm. The self parking is far away from the main building lobby, and if you wait for a van that take you there, you will wait longer than the 7 minutes they say you would. In addition, it was not well illuminated. The Coqui Water Park, a main attraction of the Hotel, was not included for the guests; you would have to pay a daily fee to use it. The Hotel is nice though pretty expensive (one can of local beer would cost you what a six pack costs!); I think I will not stay there again. Read moreGenuine Hotels.com guest review
"Nice hotel with everything you need. nice pool"
Very good experience. I will definetly recommend all my friendsGenuine Expedia guest review
"Breathtaking views but..."
...Terrible customer service and horrible food (and expensive on top of that). The view from any part of the hotel is amazing. The rooms are pretty good. Just don't count on the customer service and don't expect delicious food. The ferry that goes Palomino Island is very convenient and the beach there is just paradise. I do advise people to go, just […] don't expect good customer service and don't expect to eat well. Read moreGenuine Hotels.com guest review
"El Conquistador Stay"
Our recent stay at the El Conquistador was very relaxing. The one thing that I would recommend that everyone be aware of is the $150.00 daily incidental expense. Must be paid up front so just be ready. You can use this as a way to charge your drinks, island hopping, and water park to your room. You'll get the remaining balance credited after you de […] part. Read moreGenuine Expedia guest review
Beautiful views, beautiful property, fantastic amenities, outstanding service! Worth the effort to book an experience and worth every penny! Great romantic or family destination!! Close by are boating adventures to Culebra, snorkeling, and Bio Bay!Genuine Hotels.com guest review
We loved the View.Genuine Hotels.com guest review
"Great resort for kids and grown ups."
Staff is friendly and went out of their to make us feel welcomed. Palomino island was beautiful and relaxing. Kids had a blast at Coqui water park. Plenty of fun events inside the resort in case of rain.Genuine Expedia guest review
The hotel charged my credit card every day for $25 for taxes. I wasn't informed of the hotel taxes upon arrival. Everything in the hotel shuts down at 2 :00 am. It's difficult to get around due to the fact of the taxi prices. A taxi ride is $200, to go to San Juan. This trip was a disappointment and I will not be returning nor will I recommend to a […] nyone. Read moreGenuine Expedia guest review
Very good hotel in a beautifull place. I love Palomino!!!Genuine Hotels.com guest review
Wonderful experience!!! Awesome stay especially the palomino island was paradise and if the crystal clear waters I have ever seen...love it!!Genuine Hotels.com guest review
"Golf was good"
Excellent golf great waterfront and excellent private islandGenuine Expedia guest review
"Expensive but worth it if you expect it."
It is a Waldorf Astoria so everything is expensive. It is worth it if you go there expecting to pay a lot of money. If you are okay with spending crazy amounts on drinks and food, you will have fun. Plenty of space in the pool. The ferry to the beach is fun. The beach/island has lots to do. Overall, a great experience.Genuine Expedia guest review
I've stayed at this hotel before. You cannot beat the view. The view is my fav part of the hotel. It's more family focused than I remember but that is okay with me. Wouldn't mind seeing some more adult attractions for the evenings. Either way, I will be staying there again next year when I go back. Don't pass up a chance to stay here!Genuine Expedia guest review
"Dirty Bathroom and Sofa bed"
The bathtub was full of shaved hair and the toilet had un flushed urine in it. The coffee mugs contained old coffee residue as if it hadn't been washed for a while. The sofa bed had no sheets in it and smelled of urine.Genuine Hotels.com guest review
"smelly hallway and dirty rooms"
bathroom and bedroom furniture were very dirty. needs a complete renovation best thing is private beachGenuine Hotels.com guest review
I have stayed here several times. One of my favorite places in the world. Food is good (but not fantastic). Lots of things for the whole family to do.Genuine Expedia guest review
This place was very nice and safe. Food is very expensive inside the resort. Rooms are cleaned daily. Wonderful experience.Genuine Expedia guest review
The Resort was amazing. It had all the amenities. The best part was the private beach that is only accessible to the Resort.Genuine Expedia guest review
"This is not a 4 or 5 rated hotel."
I enjoyed the views hwhile walking to the tram and Palomino Island. I was very disappointed with the pools that have a depth of 3' 6". The employees decided to clean during the day and asked guests to get up so they may clean and sweep stagnant water frim the rain. The rooms are outdated. The self-parking is mot paved and far from the hotel. The parking […] attendant is also the shuttle driver so if the gate to exit does not work, you have to wait for the parking attendant to return from his drive to the hotel. The restaurants are expensive and food is mediocre. Finally, if you are staying at Las Ollas or La Marina, you will walk alot. It can take 15 to 20 minutes to walk from the lobby to your room. Read moreGenuine Expedia guest review
Hotel was awesome!!! Only negative thing to say is that if your going to overcharge for drinks they should make it a good one!!! Being so precise on the amounts does not equal $15-$20!!! Give a little extra happiness!!!!Genuine Expedia guest review
We loved out stay but were sadly disappointed that my phone got stolen from the pool area. We mistakenly assumed that because it was such a nice hotel that we could trust the pool area to leave our bag unattended but were devastated to return and discover our phone stolen. Make the trip very difficult to mange after that because all of our information […] and pictures and info we needed for the remainder of the trip was on it. Anyway, other than that we loved the hotel and Palamino island was wonderful. Ladies bring flats...it's a huge facility so there's ALLOT ALLOT ALLOT of walking. Read moreGenuine Hotels.com guest review
"Chops steak house"
Great service and the fillet was like cutting into butter! Can't wait to go back soon. Palomino island what can I say but spectacular!Genuine Hotels.com guest review
"Wonderful Hotel with everything you need for a wee"
We had a great vacation at this hotel- Everybody was very nice and friendly! Food was good! Amenities were vast! LOOOVED the private island! Beautiful and lots to do! Golf course was fun even for 4 mom golfers who just rode the carts!Genuine Expedia guest review
"Could be so much more!"
We are a family of 4 and recently stayed at El Conquistador. The location is world class, the staff is amazing and very attentive...however, we kept having issues getting to the beach(which was also incredible) in their private Island. The facilities and the rooms are in need of an upgrade...definitely not to Waldorf Astoria standards. The Hotel didn't […] have many evening shows or activities. It is however a great destination for families. The waterpark and the pools were a plus and our kids loved them. Food was pretty good, we sampled most restaurants and though a bit pricey dining was a pretty good experience. Read moreGenuine Expedia guest review
"Nice hotel on the mainland with a private island."
My experience was nice. Palomino Island is a treat, however a lifeguard should be provided. The pool areas are beautiful. Coqui water park is nice for the kids but needs more lifeguards. The food is okay but pricey. Needs better evening entertainment for families. It is a good place for getting away and relaxation during the day. The view is gorgeo […] us. Read moreGenuine Expedia guest review
"This was a nice hotel until now"
Arrival was a disaster, busy but no help at the counter check in takes an average 10-20 minutes per person. I even try Hilton Honor check in area and that was even worse. Valet parking employees not friendly at all, I try self-parking another disaster, to checkout of the parking area is process that you have to punch your parking ticket at counter every […] time you exit the hotel this could take 10-15 minutes or longer each time. Parking lot area needs a total reconstruction including reception area, too many potholes. For a Four/Five Start hotel this is a BIG disappointment. Again, nice location with so much to offer and do,, but so bad about poor management, conditions and attention to the infrastructure of the hotel. Read moreGenuine Expedia guest review
Beautiful view of the lagoon and ocean from our room. Great accommodations. Palomino Island is amazing. Kids loved the hunt for the different colored bracelets in spots all over the hotel grounds, golf course and island.Genuine Expedia guest review
From the moment we arrived at the resort our experience was amazing! The beauty surrounding us was breathtaking. The room was trendy and comfortable. The trolley and ferry over to Palomino Island was incredible! We enjoyed piña coladas and basking in the sun. Warm, calm, aqua blue waters soothed our bodies! We even had the opportunity of seeing workers […] pruning the palm trees! We can't wait to vacation there again! Read moreGenuine Expedia guest review
I was at the hotel with my husband and two adult children. There was something for all of us and we enjoyed our visit very much. The private island is nice but lines getting there and back were long. The hotel is large but other than the lines did not seem crowded.Genuine Hotels.com guest review
Resort looks pretty, everything is overpriced- our room was dirty and the gym is disgusting not what pics describe!!! Will not go backGenuine Expedia guest review
"To many kids!"
Resort is so nice. Husband and I were there a few months ago. Since the casino is gone and it seems to be more family friendly. Still had a great time but was surprised by all the kids. So many.Genuine Expedia guest review
"Nice hotel close to the beach ."
Great view of the ocean but it's very expensive. For example breakfast for two 50$ ... They can clean the rooms better ..Genuine Expedia guest review
The place is beautiful. The staff is friendly. We celebrated our 40th aniversary with our children and granddaughters. We all had a great time.Genuine Hotels.com guest review
We loved the stay at the hotel. Beautiful views, great location, nice and helpful staff, and clean room. Housekeeping was excellent. Everyone was friendly. We did however, have difficulty finding the hotel. Google maps and the GPS system were unable to pinpoint the location of the hotel. Best to ask for help or find it the old fashion way (a map).Genuine Expedia guest review
"Highly faceted hillside resort w/great ocean vista"
Extremely well appointed, & expansive, multi level hillside resort. A multitude of shops, resturants, pools, & a 1st class (small scale, but with huge features), water park. All with a fabulous, world class, ocean view. Even, an under 21 hangout for young guests. Much to do.... Only negative: Resurant/shop prices are excessively high, & exploitativ […] e. Read moreGenuine Expedia guest review
Had a wonderful week. Enjoyed Palomina Island and the other things offered at the hotel. The pools and , restaurants were nice.Genuine Expedia guest review
Food and parking very overpriced. Drinks expensive, breakfast for 2 ( 2 eggs, bacon, toast, potatoes, coffee) with tip $35.00. One drink in martini bar $12.00. One glass of house Wine (short pour) $10.00. "Resort Fee" $35.00 per day.......FOR WHAT!!!!!!!!!!!Genuine Expedia guest review
Very good experience, the only thing they did not provide sheets for my sofa bed. We had to sleep together in the only bed. 4 people one bed becouse we came in late.Genuine Expedia guest review
Beautiful location excellent service will go many times over highly recommendedGenuine Hotels.com guest review
"Diving Adventure in PR"
The resort is very grand and has a feel of exclusivity, but lacks modern amenities, customer service and options I would expect from a 4-start+ hotel.Genuine Hotels.com guest review
"Not what it used to be"
I recently stayed there, after 7 years from my last visit. I was not impressed with the conditions of the hotel this time. The service at the bars is horrible. The employees were fighting with each other and were not courteous. The chairs in Palomino island and by the pools were dirty and not at the level of an Astoria Hotel.Genuine Hotels.com guest review
"Plenty of things to do."
The Hotel just needs to be updated. The view is beautiful and the island is really clean. Food is just ok, but for the amount they charge it could have been better. When I got my bill there was a $41.97 additional resort fee added to each day I was there and they just said it was taxes because I booked it thru expedia??? Puerto Rico is a beautiful island […] and no one should be afraid to got there. Everyone outside the resort was friendly and the rain forest and ziplining were fantastic trips. The elevator was hot and slow so we took the stairs everyday. We had a great ocean view, but the bathroom was just dirty. Needs to be retiled. Read moreGenuine Expedia guest review
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