All hotels in Fajardo, Puerto Rico
1 room, 2 adults
You can collect Hotels.com® Rewards nights here1000 Conquistador Avenue, Fajardo, 00738, Puerto Rico, ‏‎800-491-6126
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4.0 / 5Excellent

Score breakdown (from 761 reviews)

Average rating for:

  • Cleanliness
    4.0
  • Service
    4.1
  • Comfort
    4.1
  • Condition
    3.8
  • Neighborhood
    4.0
5.0 / 5Outstanding
"Its great Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
It was excellent experience. We had a great family vacation very relaxing
Genuine Hotels.com guest review
3 night family trip Dec 23, 2014
A Traveler
US
4.0 / 5Excellent
"Huge property with amazing view"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Overall a nice place, lots to do with kids all ages. One doesn't need to go out of the resort to find activities. Very close to El Yunque rain forest. Food was great and staff was very friendly and helpful.
Genuine Expedia guest review
Other trip Dec 29, 2014
JORDAN ROUANET
US
2.0 / 5Fair
"Good facility but was not balanced with cost"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The facility like pool and private island are enjoyable. But restaurants and too many charges for little things are disappointing and depressing. It should be noted that the room fee is 18% is higher than room fee due to "resort use fee". I personally can not understand the reason for the resort fee after paying many little charges and good amount of room fee.
Genuine Expedia guest review
Other trip Dec 28, 2014
Bluetree
US
4.0 / 5Excellent
"Worth it!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
Palomino is worth the price and occasional lack of service at the resort
Genuine Hotels.com guest review
1 night family trip Dec 22, 2014
Paola
US
1.0 / 5Poor
"terrible hotel. Can't believe its Waldorf Astoria"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
rude stages. Dirty facilities. Terrible foods. Overpriced. Never goes there ever again.
Genuine Expedia guest review
Other trip Dec 27, 2014
A Traveler
US
5.0 / 5Outstanding
"Best place to stay in Fajardo!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
I always wanted to stay at El Conquistador, and I was not disappointed. It's fabulous! We paid the lowest rate possible, and they still gave us a room with view of their pools and the ocean dotted with smaller islands. Loved it!
Genuine Hotels.com guest review
1 night romance trip Dec 14, 2014
Patricia
US
3.0 / 5Good
"This is a 2.5 star hotel in a great location"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    4.0
The hotel rooms are very old and need renovation. The room condition is better than Super 8 Hotels but not as good as Holiday Inn Express. However, the location is great. The beach of their private island is great. Since you will spend most of your time outdoors, the poor condition of hotel rooms might not be that big of an negative. Service of restaurant waitress is excellent, but the food isn't great.
Genuine Hotels.com guest review
2 night romance trip Dec 22, 2014
A Traveler
US
5.0 / 5Outstanding
"El Conquistador Experience Fantastic! Best in PR!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Was fabulous and we can't wait to go back. Best service we've ever had in Puerto Rico!
Genuine Hotels.com guest review
2 night romance trip Dec 17, 2014
A Traveler
US
2.0 / 5Fair
"Don't Believe the Hype."
  • Cleanliness
    2.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    -
This resort experience fell far short of the potential of the resort. The staff was cold and merely going through the motions to provide minimal service. The food was of poor quality and was poorly prepared. The prices for everything from food to parking and amenities were excessive given the low quality received.
Genuine Expedia guest review
Other trip Dec 19, 2014
Liz
US
4.0 / 5Excellent
"Nice resort, needs updating"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Nice resort, could definitely use updating. Food ok for breakfast/lunch (sandwiches), but for dinner go elsewhere. Restaurant 5 min down the road (Pasion por el Fogon) was delicious! Hotel staff was great. We accidentally dented the rear bumper of our rental car. The porters/parking attendants helped us pop out the dent, saving us money with the rental company.
Genuine Expedia guest review
Other trip Dec 17, 2014
A Traveler
US
5.0 / 5Outstanding
"nice"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This place was amazing. They have their own island they ferry you to throughout the day, up until 3pm I believe. They have a water park and lots of pools that are open 24 hours. Only downside is the fees they stick you with. Stl an amazing place just expect to spend more than you're quoted.
Genuine Hotels.com guest review
1 night romance trip Dec 10, 2014
erik
US
5.0 / 5Outstanding
"Nice hotel close to beach, private beach access"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Excellent ocean view. Access to private beach was very convenient. The hotel and restaurant staff were very friendly. Excellent vegetarian food options available at two main restaurants.
Genuine Expedia guest review
Other trip Dec 15, 2014
Mitesh
US
5.0 / 5Outstanding
"Great stay"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Love this place.
Genuine Hotels.com guest review
1 night romance trip Dec 8, 2014
Brian
US
5.0 / 5Outstanding
"Don't believe the bad reviews!!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
We stayed in an ocean view room this December and had a great experience! I was hesitant at first with reading other people's reviews but found those concerns melting away as soon as I stepped on the property! It's all about common sense people! Of course if you leave food lying open in your room you will attract ants...we are in the tropics! Our toddler had a great time at the pool and at Palomino Island that is right across from the resort. It took about 15 min to get there in a ferry (no cost for the ferry) and it was a beautiful ride. The only thing we didn't go to in the resort was the water park since my toddler wouldn't go on the slides and we didn't see much sense in paying $20 plus per person to not use the water park. I can't comment on the food at the resort since we went into town to eat, the resort is pretty pricy and we would rather spend the money on excursions. The concierge at El Conquistador was super fun and helpful! They told us about taking boat ride to Bio Bay to see the waters that light up at night and we were able to take our toddler, he loved it. It was a little dark but fun overall to see those amazing waters. I would most certainly go back!
Genuine Expedia guest review
Other trip Dec 11, 2014
Neria
US
5.0 / 5Outstanding
"Best hotel on the island"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Excellent hotel, with if not the most beautiful, one of the greatest views of any hotel on the island. Excellent service and great staff
Genuine Expedia guest review
Other trip Dec 10, 2014
Gilberto
US
5.0 / 5Outstanding
"Friendly service and amazing view!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
It is always a dream to stay here! It doesn't matter in what area of the hotel you stay, the view is spectacular!
Genuine Hotels.com guest review
2 night romance trip Dec 5, 2014
Sheila
US
4.0 / 5Excellent
"Hotel in Fajardo"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Nice hotel with all the amenities you want during vacation. I recommend more cleaning in the hallway and the entrance also more illumination at the parking area. At the coqui water park, the stairs need more maintenance as well some personnel doing cleaning during park hours.
Genuine Expedia guest review
Other trip Dec 4, 2014
Alberto
US
3.0 / 5Good
"OK value for the money"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Started off rocky when it took over an hour to check-in. There wasn't enough staff to accommodate all the guests checking in that afternoon. After a long day and flight, it was pretty irritating to waste that much time waiting to be helped. The room was near the main building so it was convenient to many of the amenities. Room was clean and had a view of the golf course. There was a resort fee of $25/day which I hadn't noticed when booking and no one could explain to me what that included. Drinks and food were very expensive. Most drinks were $10 plus tax and tip which added up very quickly. Dinners in the nicer restaurants were $35 and up for entree alone. Food, drinks and rentals on their private island was very expensive but it's the only option when spending the day at the beach. We found some good and affordable food off-site and not too far from the resort but you need a car and you should be careful, especially at night. The surrounding area is pretty run down. They charge for entrance to the "water park" which was basically three slides into their two pools. For the money, it would be nice to include this in the room rate. All in all, it was a nice vacation but just much more expensive than anticipated.
Genuine Expedia guest review
Other trip Dec 3, 2014
JJ
US
5.0 / 5Outstanding
"Great resort for families"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The hotel staff was so helpful and friendly. Special thanks to angel (blue uniform) he went out of his way to help us find the area of the hotel we were looking for. He walked us to correct elevator, rode with us and took us within feet of where we wanted to go. So much to do on site that we never left resort. Great place for families
Genuine Hotels.com guest review
5 night family trip Nov 21, 2014
Linda
US
3.0 / 5Good
"Waldorf? No way"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    3.0
The hotel looks like it used to be one of the grandest on the island, problem is.. It hasn't been updated in that long. The room was old and small and the hall ways were dirty.
Genuine Hotels.com guest review
1 night romance trip Nov 28, 2014
victor
US
4.0 / 5Excellent
"Beautiful views"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Great hotel. I would stay here again. One down side was when you go to palomino island, you're not allowed to pay with cash. Only credit card or charge it to your room. They don't tell you that prior to leaving on the ferry.
Genuine Expedia guest review
Other trip Nov 30, 2014
mike
US
3.0 / 5Good
"State of the art facility"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
excellent facilities , staff, unique in bonsais. The Italian restaurant is excellent. Excellent gym. Fabulous boat . Private beach facilities. yyy
Genuine Expedia guest review
Other trip Nov 26, 2014
Carlos
US
3.0 / 5Good
"To expensive for what they offer"
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    -
Friendly staff, great location but over price ! Hotel needs to be remodel, i was not aware of the extra parking and hotel daily fee ( towels and island ) I was giving a room down in the marina which is ok but I had a handicap bathroom which looked horrible. The room is date to the 70's and worse I had screaming kids as neighbors. We asked for another room which the did but the apparence was the same , we were right in Front of the maids room, the doors were always open and disorganized, the halls were dirty and let's not to about the color of their walls. Once again the location, the view and palomino Island were great hotel needs improvement !
Genuine Expedia guest review
Other trip Nov 24, 2014
New Jersey
US
4.0 / 5Excellent
"Romantic Getaway"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    3.0
My boyfriend and I loved the resort. The views from the room and around the resort and island were amazing. The only thing we found very frustrating was that the staff spent both days we were on the beach island removing portable toilets and chairs that were left from a party. The equipment used constantly beeps while backing up, which definitely takes away from the feeling of being at a remote island resort. The last ferry leaves at 5 and the sun is still up. Seems crews should work after vacationers leave the island or early in the morning, instead of all day. Other than that we had a great time. A little disappointing that you have to pay for the water park on site. We just wanted to go down the slide a few times. Our steak dinner at the fine dining restaurant was amazing. Once you're at the resort you have to take a cab to get anywhere in town...adding a shuttle service to local restaurants (we saw a line of bars and restaurants before getting to the resort) would be a great perk. The hotel grounds though are gorgeous and we will recommend it to others - certainly over San Juan if a beach getaway is desired.
Genuine Hotels.com guest review
2 night romance trip Nov 16, 2014
A Traveler
US
4.0 / 5Excellent
"secluded hotel..."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
very nice oceanside property... has its private island with a beautiful beach... food a it pricey at the hotel.. expected...nice getaway from the hustle bustle of san juan... el yunque rain forest close by as well.
Genuine Expedia guest review
Other trip Nov 21, 2014
A Traveler
US
3.0 / 5Good
"Somewhat less than I expected."
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
When I walked into my room in the Marina section at about 11 p.m., there was a large, dead cockroach on its back lying in the entry hallway. While not surprising given that this is the tropics, I have stayed in many places in Central and South America and the Caribbean and have never experienced this. It was also clear that the housekeepers did a somewhat hasty job...didn't even vacuum the rug when I was in the room (they could have asked but they didn't). They almost forgot to wash the hallway floor. Also, when I arrived, there were two champagne glasses nestled in the space outside my door. They stayed there for two days until I took them to the housekeeper's supply room. Otherwise, I enjoyed the resort and its grounds. It's too bad that there is no sandy beach on the property that would allow one to come and go as one pleased rather than having to take a boat to the island and be on that schedule.
Genuine Expedia guest review
Other trip Nov 20, 2014
psychologist
US
4.0 / 5Excellent
"Great stay"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Great hotel... However service in the bars and restaurant was not at the level expected in a Waldorf. Otherwise stay was great!
Genuine Hotels.com guest review
4 night business trip Nov 11, 2014
A Traveler
US
4.0 / 5Excellent
"Enjoyable vacation spot for our family"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We had stayed here a few times, but not in over 10 years until Veteran's Day weekend 2014. We had a great time here. The physical location on the coast of Puerto Rico is breathtakingly beautiful. The staff was consistently friendly and helpful. The resort features my wife and I enjoyed with our two girls (ages 12 and 7) are the private island and the water park. We had dinner at the the steak house, Italian restaurant, seafood restaurant and the Japanese/Chinese restaurant. All were good, but our favorites were the steakhouse and Italian places. For lunch, we ate at Ballyhoo's and the Iguana cafe. Our preference is for Ballyhoo's with it convenient location to our room (La Marina Village) and the water park. The only item which was not a big deal for me, but could be improved is a general touch up to some of the public areas. One particular note about the staff was their help in looking for my younger daughter's stuffed animal which went missing on the last full day. We suspected that it had accidentally gotten entangled in the sheet when the room was being cleaned. Peter at the concierge desk called housekeeping for us, reassured my younger daughter they would look for the stuffed toy and offered to mail it back to our home if it was located after we left. He was very kind and went out of his way to help on an item which is not very important in the grand scheme of things, but was important to our daughter. It was a very classy move on his part and greatly appreciated.
Genuine Expedia guest review
Other trip Nov 20, 2014
Michael
US
3.0 / 5Good
"Various levels"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We were not aware there would be various levels in this resort. When we booked ocean view, we did not know there will 2 variety of ocean views - one is close to the lobby, other is way down the hill. We were given the room way down the hill, there were nice trolleys to take us back and forth to the lobby or entrance, but it was a long journey just to get to the lobby (15 mins). From lobby to parking lot - another 15 mins. So in all from your room to your car - 30 mins. This journey would make us not go outside and stay within the resort and spend on all possible expensive stuff.
Genuine Expedia guest review
Other trip Nov 20, 2014
A Traveler
US
4.0 / 5Excellent
"Great place, poor weather"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Had the weather been good, El Conquistador would have been a near perfect family resort. There are lots of great outdoor activities. Unfortunately we had close to 5 days of solid rain. I would definitely recommend the resort but pray for sun
Genuine Expedia guest review
Other trip Nov 20, 2014
sharon
US
5.0 / 5Outstanding
"This hotel is an amazing place. Breathtaking views"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The beach on the island was so nice and the water was so warm we snorkeled and swam for hrs. We ate in most of the restaurants and the food was great. The staff is so nice,kind,helpful there is no way not to have an incredible experience. Everything is kept spotless.
Genuine Expedia guest review
Other trip Nov 20, 2014
live in NY
US
5.0 / 5Outstanding
"Excellent Family Resort"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Beautiful property, excellent staff and great location. We will be back for another family vacation.
Genuine Expedia guest review
Other trip Nov 20, 2014
Hawk & Heavy
US
5.0 / 5Outstanding
"A little outdated, but overall worth it"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
We just returned from a 3 night stay at this gorgeously located resort. We found the location to be absolutely breathtaking and the resort takes full advantage of the natural beauty of the surroundings. The resort itself is spread out over a huge space, with different 'villages' of accommodations throughout the property. We stayed in the La Marina village, which is only accessible via tram car. While it is close to the ferry to the beach, I definitely wouldn't stay in that section again because there's only a couple of restaurants down there, no pools, and for most everything, you have to go all the way up to the main buildings. Be prepared to do A LOT of walking, including stairs. Elevators are tough to come by and by the time we finally found our room, I was a sweaty mess from lugging my bags up and down stairs. The room had a gorgeous view. The door to the deck was broken though, so we had to slam it and jiggle it every time we went out there. Also, the safety latch for the main door room wouldn't stay open all the way, so when you went out, you had to slide your finger in to hold it in so that the door would shut. These things didn't bother us enough to complain though - we're fairly easy going. Food was delicious in all of the restaurants we tried - but expensive. Expect to pay over fifty dollars for each meal for two people - including breakfast.
Genuine Expedia guest review
Other trip Nov 20, 2014
Jen
US
3.0 / 5Good
"Limited food selection and costly."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    -
The resort is beautiful and the staff is accommodating, but the costly food options will break you quickly. I tried several of the different venues on the property and found that many had similar menus with very limited options. If planning an extended stay, trying renting a car and traveling down the hill to local restaurants that offer a variety of food options at half the price.
Genuine Expedia guest review
Other trip Nov 20, 2014
shart
US
3.0 / 5Good
"Beautiful resort fell short."
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    -
The El Conquistator is a beautiful resort but the room quality and service fell short from what we expected coming from the Waldorf Astoria brand. Our room appeared worn out and dingy. The walls were thin and we could hear everything our neighbors were saying/doing. We found ourselves whispering in our room to have any privacy. Also, the staff had little consideration for the noise issues and slammed doors/spoke loudly while working which made it difficult to sleep in. The bathroom was a moldy smelling echo chamber which, paired with the thin walls, was very unpleasant. We noticed the staff here was unattentive. This was everywhere, the private island bar, hotel restaurants, etc. Everywhere we went the staff seemed more concerned with socializing with each other than responding to customer needs. This normally wouldn't be an issue, but for the price we were paying to eat and drink ($80 - $120 on average for a meal for two) we expected a better experience. Other than that, the amenities offered by the resort were good. We enjoyed the pools, shops, and ferry to Palomino island, but the process of getting to the marina was kind of a hassle since one of the two shuttles was not running. We rented a car, and the shuttle service to the lot was patchy. Most of the sightseeing we did was self directed as many of the tours offered were overpriced. We would rate our overall experience as a 2.5 out of 5.
Genuine Expedia guest review
Other trip Nov 20, 2014
JP
US
5.0 / 5Outstanding
"Happy but a little disappointed."
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We had a great time. The hotel is excellent but w received no maid service which is unusual. A manager named Julia charged us $40 just to allow a friend to enter the hotel and had dinner with us. We made us they understood that she only came in to join us for dinner at the hotel and not stay overnight. They still charged us $40. This has not happened to us for all the travelings that we did all over the places. That made no sense as we could have gone out and had dinner elsewhere and they would have lost the business and we could have saved money and better foods elsewhere. Otherwise, the hotel is an exceptional property with aspiring views and lots of memories.
Genuine Hotels.com guest review
2 night romance trip Nov 14, 2014
Hoa
US
4.0 / 5Excellent
"Great place!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
We had a wonderful time. You never have to leave. Everything you need or might desire is available on the resort or Palamino island.... We loved going to the private island...
Genuine Expedia guest review
Other trip Nov 18, 2014
Reuben
US
2.0 / 5Fair
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
I was extremely disappointed with my stay at the El Conquistador. I expected so much more from the Waldorf-Astoria brand. Our sheets and pillows smelled like mildew, we had to call twice to housekeeping to get someone to come and replace them. The food at multiple restaurants was sub-par (for example, I was served pizza that was so burnt, the crust was black). The staff was EXTREMELY rude and aggressive upon check out. The only redeeming quality of the El Conquistador was that they have their own private island, which was beautiful. Definitely not worth the cost to stay here, we were happy to leave and will not be going back. We had a much better experience at a different hotel in San Juan. Do yourself a favor, and stay somewhere else.
Genuine Expedia guest review
Other trip Nov 16, 2014
A Traveler
US
2.0 / 5Fair
"Hotel is beautiful. Staff is Rude!!"
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    -
Started at the airport. We were met at the airport by a lady who offered us no help at all with our luggage. Then the hotel left our luggage on the bus and sent it back to the airport. Overall the entire staff was rude and unpleasant. Food was awful at the hotel. Just aweful and extremely overpriced. Blackout curtains do not black out anything. Bedding looked dirty and stained. Staff kept walking into our hotel room eithout even knocking. Not a good place at all. The grounds are beautiful and e sort is huge with many things to do. Even though every tour you sign up for gets canceled. Wouldn't go back there ever.
Genuine Expedia guest review
Other trip Nov 4, 2014
Amy and Alan
US
1.0 / 5Poor
"big disappointment"
  • Cleanliness
    4.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    1.0
  • Neighborhood
    4.0
I would never stay there again. The room smelled musty from both the carpet and the furniture. My room was located by the golf club house which was noisy and I had to listen to music all day they did turn it off around 10 pm but then I had to listen to the golf carts the employee were using driving past my room all night. The staff was not helpful at all. I had to wait to get my parking ticket stamped and at least 4 times it was because the clerk was talking on the phone. There was suppose to be a shuttle bus that would take you to the parking lot and pick you up but I usually had to walk I would wait for about 45 minutes and they would never show up. This hotel was a huge disappointment. To over priced and too many hidden charges not at all worth it.
Genuine Hotels.com guest review
2 night trip with friends Oct 19, 2014
Pamela
US
5.0 / 5Outstanding
"Atmosphere"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The atmosphere was simply wonderful!
Genuine Hotels.com guest review
1 night trip with friends Oct 28, 2014
Alice
US
4.0 / 5Excellent
"Gorgeous property in a beautiful location, but..."
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
This resort is excellent for families and adults alike. There are lots of fun things to do for everyone. The Palomino island is wonderful for a day at the beach and the boat ride there is also fantastic. Unfortunately, the resort is showing signs of deterioration and neglect. The staff needs to be more service- oriented. We were highly impressed with Bellman service and Front Desk upon check in, however most of the other staff (very friendly) were too busy talking amongst themselves to properly service their guests. Be prepared - everything is expensive and it is about 1 hour away from San Juan.
Genuine Expedia guest review
Other trip Oct 28, 2014
Cathy
US
4.0 / 5Excellent
"Hotel property is beautiful!"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The private island was our favorite! We enjoyed the leisure ride on the boat over to the island and once we were on the island, there were plenty of activities to fill the day. Hiking to the top of the island was especially nice - the view of the water was absolutely breathtaking. I would highly recommend this hotel, however, make sure there are no special groups coming which may affect the activities throughout the hotel. One evening we could not use the pool because there was a "private party" and then Monday-Friday the hotel was preparing for a big Bacardi Party. I know it brings in alot of revenue for the hotel; however, the guests that have booked a room during the days up to event have to "plan" around the heavy equipment on the island, etc. Overall, nice place to visit!
Genuine Expedia guest review
Other trip Oct 26, 2014
DG
US
4.0 / 5Excellent
"Nicest hotel I have stayed at!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    3.0
I was in shock at the beautiful ocean view we had and how large this hotel is. The private island was the best! It was nice to get on a boat and travel over. The only thing I didn't like is that they did not take cash and you had to carry around your special room card. I don't quite understand why they close the swim up bar at 5:00pm. I would stay here again though!
Genuine Hotels.com guest review
3 night trip Oct 12, 2014
Platinum10
US
4.0 / 5Excellent
"Large Complex, great beach on Palomino Island"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Overall experience was great - nice facilities, good beach on Palomino Island. If I was a golfer, the course looked gorgeous!
Genuine Expedia guest review
Other trip Oct 17, 2014
Rita
US
4.0 / 5Excellent
"Nice location"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
The location on top of the hill is very scenic. The ferry to Palomino Island and the beach there are excellent. There are several excellent restaurants within a 5 minute drive outside the resort. The two breakfasts we had in the hotel were cold. Be prepared for the $25 daily resort fee, the $15-20 daily parking fee, $20 entry fee for the water park.
Genuine Expedia guest review
Other trip Oct 4, 2014
A Traveler
US
5.0 / 5Outstanding
"Great hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Great restaurants private beach and the pools where fun
Genuine Expedia guest review
Other trip Oct 1, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    2.0
A private island with bar/cafe, horseback riding, and a "cloth optional" beach just a short hike away on the opposite side was an excellent bonus. The steakhouse was delicious, but the cafes and other food/drink areas were hit or miss depending on what you ordered, a lot of it was just ok.
Genuine Hotels.com guest review
1 night romance trip Sep 22, 2014
A Traveler
US
4.0 / 5Excellent
"Beautiful resort"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The resort is amazing. The staff is very friendly & accomadating. The food is delicious. Breakfast at Las Bristas & dinner at Blossoms were my fav. The private beach is beautiful with lots of activities to do. I'll ded be back.
Genuine Expedia guest review
Other trip Sep 23, 2014
Ty
US
4.0 / 5Excellent
"Relaxing escape"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Relaxing at beautiful Palomino Beach..breath taking ocean views
Genuine Expedia guest review
Other trip Sep 22, 2014
NC
US
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