"Nice hotel but the custumer service is not good"
I stayed for second time but the last time I don't know whats happened with the customer service , they don't have any supervicion because in all restaurant the personal does not bring a good service and the price for the food its too high..But the others attraction its very good for adults and kids..the bathroom is not clean .Genuine Expedia guest review
"very nice hotel"
El conquistador is a very nice hotel but it lacks in accommodations and entertainment.Genuine Expedia guest review
Great hotel, beautiful complex, lots to see and explore. Loved our trip to their Palomino Island with pristine water and white beach! The hotel restaurants were a bit pricey considering the food was ok, but not great. Our main issue was that people Puerto Rico obviously party until 3 am, running and yelling up and down the stone hallways, slamming.....and […] I mean REALLY slamming doors, kids knocking on our door at midnight 5 times, while Mom standing nearby didn't care. And after only 4 hours of quiet, it started all over again around 6:30/7 am! Could not get a good night's sleep! Read moreGenuine Hotels.com guest review
"Close to El yunque w private island!!!"
I loved the hotel my only problem is the bathrooms. My original room was full of mold! So they had to give us a new room. We did get a new room that was clean with an upgraded amazing view. But the fact that they have rooms w bathrooms like that they should fix that. No food after midnight. Everything else is GREAT!Genuine Hotels.com guest review
"First time to Puerto Rico."
Great experience! Hotel staff was amazing! The small things that other people found bad, it didn't bother us... beautiful scenery, the island beach was also amazing! Definitely need to walk to the small fishing village just outside if the resort for local food and trinkets... as for cleanliness, our room was always clean every morning, fresh towels, […] bedding and coffee. We had a great experience and would highly recommended it to anyone! Read moreGenuine Expedia guest review
"great hotel, needs some cosmetic upgrades"
we just came back, the beach was great, the food was expensive but we had a great time. the hotel can use some major cosmetic improvements.Genuine Expedia guest review
"Bringing the kids"
We had a great time as a couple! There is no reason to leave the resort it has everything you need just a little over priced! They also have the most family and kids stuff I have seen at a resort so bringing the kids on our next trip back they will love it !!!Genuine Expedia guest review
"Good for kids"
The hotel overall is beautiful however, my room had an air condition leak for the entire stay. I keep calling to let the staff know. They came to clean up but it keep happening again. I eventually had it when the automated door broke for my room. They moved us to the same type of room. I had to voice my frustration and only then the manager offered […] free breakfast for 3 days. The hotel has numerous pools. That is great for kids. Coqui park is part of the hotel- it has 3 slides. There is an entrance fee for Coqui park Read moreGenuine Expedia guest review
Nice hotel, clean and beautiful. The hotel island (Palomino) was great with white sand and clear water.Genuine Expedia guest review
Hotel is very nice. We stayed at the las olas rooms which are located mid level on the mountain. The top level is the main hotel, las olas is mid level cut into the mountain in a crescent shape. Very nice, huge balconies and the pool is a lot less crowded than the main pool. The only annoying thing is that the only way to get to it is with the funicular. […] The funicular is like a tram going down the side of the mountain on cable. Good thing is that the las olas rooms are a lot closer to the marina, water park and the Palomino island ferry. One thing i didnt like is that the hotel charged 25 dollars for each night of stay ( for what?). Its hotel fees. Palomino island is beautiful. From Palomino we swam over to a small white sand island across. Its worth it. You swim over reef Read moreGenuine Expedia guest review
"Clean clean hotel"
Might seem pricey but worth every bit of our stay.Genuine Expedia guest review
"I would never come back"
I thought the Hotel was poorly managed. We came in after 5pm and our friends didn't get their room until 7pm. The pool did not have any towels The property is poorly maintained and the gym is the worst gym I have ever been to...of the 7 cardio machines, only two worked. You would think for such a large resort, the gym would be somewhat decent. The restaurants […] were good, but I definitely would recommend this hotel to anyone. Read moreGenuine Hotels.com guest review
"Decent hotel for the price but food is overpriced."
This is the second time we've been here and all I can really say is that the price is reasonable for the facilities. The hotel isn't actually on the beach but makes up for it with their own private island which is a 15 minute ferry ride to. The grounds on which the hotel is on are huge, so be prepared to walk some to get to different locations. For […] kids it'll be great because of the private island, ferry ride and most of all the water park( I enjoyed that!). The food on the property was a little over priced( what would cost you about $30 in a diner/restaraunt would cost you about $45-$50 at the hotel). The good thing is that there is a local area about 10-15min walk away with local food for good prices. P.S if you decide to stay at this hotel then I would recommend renting a car because it'll cost you about $90 cab ride or transfer one way to hotel and back. Read moreGenuine Expedia guest review
"Great resort. Breath taking views!"
Lobby was magnificent with great views from any angle of the resort! The cleaniness was an A+. Hotel staff over all courteous and friendly not all but most. We arrived at night not much was explained as far as parking fees, or what other ameneties were available. Our room was over looking the ocean breath taking. Water park on the premises was great […] for the kids ages 5 and 14. Some things we had no choice about payment and had to be charged to the room which I thought the guest should have a choice. Over all a great place really is tucked away from all other resorts on a mountain. Would go there again hopefully with a lot more money if we are going to eat everyday here. Restaurants are pricey on the premises except for the bar and grill. If you have more than 2 in your group its probably best to eat out if you can. There is a decent restaurant about 5 to 10 minutes on the main road called Metropolos decent prices as well. Read moreGenuine Expedia guest review
"Nice but a bit tired hotel."
Nice hotel, beautiful surroundings and landscape. Outside deserves a 5 star rating. Rooms are spacious but could use a redo. My biggest complain were dirty A/C vents, not being able to fully close entry doors which resulted in light and noise coming through, and balcony doors not sealing properly thus creating the howling/whistling sound.Genuine Expedia guest review
Family pleasing!!! Loved it... Everything was at our fingertips...Genuine Expedia guest review
"Left El Conquistador for La Casitas"
La Casitas was a vacation saver. Hair in El Conquistador bathroom and couch like room service was shedding while cleaning. Even upon cleaning hair was merely moved from one place to another. Thankfully received comps that covered that night and they graciously found us a place at the sister property La Casitas. Great stay, great eating (mostly on El […] Conquistador property and local restaraunts). Recommend going but don't stay at El Conquistador choose La Casitas. Read moreGenuine Hotels.com guest review
"Nice place to visit."
The hotel staff were all very friendly. The hotel was clean. The views were amazing. unfortunately it rained during my stay there but you can't change mother nature. There were a lot of children so you definite want to take that into consideration.Genuine Expedia guest review
Long lines not nearly enough staff.Genuine Hotels.com guest review
"Beautiful location, plenty of amenities."
The hotel is gorgeous, but could use some touch-ups. Many areas are quite noisy, but overall it's a very nice hotel.Genuine Expedia guest review
I was very please with this Resort. Beautiful hotel the views are breath taking. The pools are great and the water park was good also a little small but I could live with that. My only complaints is walking all the way from the main hotel to the marina so you can go to the beach. The train that brings you up and down the cliff gets packed and can be […] a little annoying. But overall I would stay here again and recommend highly. Read moreGenuine Expedia guest review
"Good service, average hotel"
The service was good, all employees were accommodating on different things we needed. We got a free upgrade to an ocean view room because garden view rooms were all used up. The room was ok, king sized bed, comfortable bathroom, but it didn't feel as luxurious as I thought it would be. The resort fees were high, especially considering we didn't use […] much of the facilities. The pool area large and there were enough restaurants and cafes within the hotel. The parking lot was small and uncomfortable for a place like that, which has a huge golf area. Read moreGenuine Expedia guest review
"Great place to relax!!"
We thoroughly enjoyed our stay at this resort. The island is beautiful and we really enjoyed the clear water.Genuine Expedia guest review
"Beautiful hotel with great view"
I stayed in an ocean view room with my husband and two kids, ages 13 and 8. The room was large with a balcony. It was a beautiful room with a terrific view. I stayed for a week. I took the ferry to Palomino Island one day. I swam, ate lunch and explored the island a little bit. It took up most of the day because of the wait for the ferry but it was […] a good place for the kids to swim and relax. It was open only to hotel guests and it was not crowded. I went to Coqui Water Park another day. There is an additional per person charge for the water park plus we paid extra for a cabana. The cabana was well worth it since it rained for awhile and then it was really hot. We loved the slides and lazy river. The hotel had arm bands spread across the property that my 8yo daughter collected. It was a fun activity for her. The food at the hotel was too expensive. I had a rental car and did the self-parking. There was a $16 daily charge for parking with tax. The parking lot was full on the weekend because of conventions. Every time I left the hotel and came back, the parking ticket had to be validated. Driving and parking was stressful but a car was a must have. Read moreGenuine Expedia guest review
"mum loves it"
Mum loves the garden view room. The private island is amazing. The location is right near the bio-bay tours. The cafe had great pork ribs, which tasted like asian food and mum enjoyed it a lot. Great ocean view from the swimming pool and stimulating art pieces all over the resort.Genuine Hotels.com guest review
I think this place is excellent for kids. The hotel rooms need to be up graded. My room did not have a micro wave or a refrig. The bathrooms need to be renovated , . This would not be a place for couples. My son had an excellent time!. Which I think most kids would.Genuine Expedia guest review
"Great hotel for family"
We were upgraded to an ocean view room when we arrived which was an unexpected surprise. The room was fantastic the view was great and the room was very clean. The food at the hotel was amazing i didnt have any complaints. The pools never close which is great and the private island for the beac is beautiful.Genuine Expedia guest review
"Great hotel for family or for romantic getaway."
Staff was wonderful!! Would highly recommend this hotel to a friend.Genuine Expedia guest review
"Summer trip with teenagers and their friends"
Terrific time Cleaned/confortable rooms Beautiful facility Only set back....food is subpar! No Puertorican food just the usual tourist rest's.Genuine Hotels.com guest review
"great hotel for family"
it was more of a family resort now then 10 years agoGenuine Expedia guest review
"awesome beach! Beautiful property"
beautiful location, beach is safe, clean and beautiful. We stayed in the Brisas wing, and felt it was a little run down, but acceptable. Restaurants a little pricey. Did not like the Japanese place. Overall great vacation.Genuine Expedia guest review
"Not a good experience"
First disapointment was that parking was not included with the reservation. When i first walk in the room the bathroom was not clean, toilet paper was out and the tub was dirty and shower curtains were teared. The little fridge in the room wasnt working and when i called front desk they said that it was a cooler not a refrigerator and they offered […] ms to rent another refrigerator for an aditional charge. There were not conforters in the beds, seriously?? Also at check in they charged me extra for a hold and they said that money will be returned at check out. When i did the check out they only returned half. They said the other half went towards towels a d hotel charges. I was very upset because they never said i was going to be charged extra for nothing else. It was a horrible experience and a waste of money Read moreGenuine Expedia guest review
This is not a Warldorf!!!! The hotel needs to improve in all areas specially entertainment and accesible Restaurants and BarsGenuine Hotels.com guest review
This used to be one of the best hotels I have stayed but its NO longer.Genuine Hotels.com guest review
"Best choice for families in PR"
I am a local entrepreneur and every time I take a mini vacation I take my wife and three daughters (8,10,12) to El Conquistador mostly because of the water park which they enjoy so much they spend two full (9-5) days in a row. The main pools are also great and the views from the hotel are breathtaking. Couple of suggestions: No poolside service is excusable. […] Long line for lunch at waterpark. Walk a minute to the portside Ballyhoo bar and grill for a better, quicker lunch as well as a break from the sun. Great excursion is the kayak or electric boat to the phosphorescent bay nearby. Even better is the speed catamaran excursion to snorkel at Culebra Island which is the crown jewel of PR. Both of these excursions are unforgettable. Read moreGenuine Expedia guest review
"Doesnt Feel Like Puerto Rico"
The El Conquistador Resort is absolutely breathtaking. The views are amazing, the resort is massive, the beach at Palomino is such a luxury and you have everything you need all at the resort. This resort is great for families and people who enjoy staying at the resort for their entire stay. It was rather touristy but it is what I was expecting. If you […] are looking to get a true taste of the Puerto Rican culture then Fajardo is not the place to be. I highly recommend this hotel but if you are looking to experience the culture of Puerto Rico I would suggest other areas of the island. Read moreGenuine Hotels.com guest review
"Lots of things to do"
I thought the hotel was nicely maintained, while not quite up to american waldorf standards in terms of elegance but good location, lots of stores and restaurants and different areas of the hotel to explore, close to rainforest and island ferries, Not alot to do in the directly surrounding neighborhoods but most of the action is at the hotel or can […] be booked by tours from the hotel. Checkout was a bit of a nightmaire is the only complaint, long lines for teh check out, then for teh valet, plus alot of mistakes on the bill. Read moreGenuine Hotels.com guest review
"Excellent to spend vacation, but expensive"
Excellent hotel but the restaurants are expensive. The beach is excellent, the pools are good. The coqui water park is also great.Genuine Expedia guest review
"Great Family Vacation: Stay in El Conquistador!"
I had stay in El Conquistador Hotel in several times but related to work Conventions. This is the first time as family vacation. The Hotel has all the necessary to have an excellent familiar vacation. The principal pool has an excellent view and is comfortable. Also the coqui water park offers others fun activities for the kids. The Palomino beach is […] very very beautiful and the Hotel provides free transportation to the guests. During the weekends there is live music in the lobby and also there is a game room with various machine games. The employee service is excellent! I think that El Conquistador is the best Hotel in Puerto Rico to enjoy a family vacation. Read moreGenuine Expedia guest review
"Great resort-style vacation spot!"
We did half our trip here and the other in Old San Juan. If you want the resort style with beaches, golf, rainforest, the Bio Bay, Coqui Tree Frogs, and other great amenities, this is the place! If there was one negative, it was definitely pricey. However, it was a great time.Genuine Hotels.com guest review
"Great views and resort amenities, but..."
They ding you for everything, so open your pocketbook for parking, portage, expensive food, resort fees, the works. Otherwise magnificent. They have problems with door locks.Genuine Hotels.com guest review
"Suited for relaxation not for nightlife"
The hotel was about 45 minutes from the airport. I had pre-arranged for ground transportation through the hotel ($75 per person round-trip). We sat at the airport for approximately 20 minutes waiting on other passengers who never showed. They did have drinks (soft drinks and rum) for us. Our room was not ready when we arrived around 1pm and had to wait […] until 4pm. Our room was supposed to be a garden view and we were pleasantly surprised to find it was overlooking the marina on the 3rd floor. Unfortunately it did take a long time to get to the main hotel, but we were not inconvenienced by this since we were not there for a function. The view was amazing and I even got a great rainbow picture on the first day. The room could have been a little cleaner. It looked as if the counters in the bathroom had not been wiped down and the sheets had some stains. The hotel staff was super friendly. We used our privacy sign on the door. The hotel left us a message each day to see if we needed anything. Once we requested towels. Shortly after they were delivered, the hotel staff called to make sure they arrived. The hotel was far from most nightlife and activities. The taxi ride to Old San Juan was $115 each way. The private island was beautiful and the wildlife was abundant (iguanas walking about in the outside restaurant). The bar inside the hotel had games for kids and was dead. The first night (Saturday), it was rented out by a group. Read moreGenuine Expedia guest review
"NOT A 5-STAR RESORT, 3 AT BEST"
NOT A 5-STAR RESORT, 3 AT BEST. Up front the hotel looks great, the location, valet staff, but like a cheap piece of jewelry that starts to tarnish as soon as you wear it, the initial appeal fades quickly. The room was partially renovated and needed a full renovation (toilet leaked at the floor seal, carpets were old and always felt wet, visible mold […] inside picture frames on the walls). The bathrobe that was hanging in the bathroom was disgustingly dirty (gave you an idea of the other stuff). Food was mediocre AT BEST and very pricy. The best hotel meal we had was from room service, we ended up leaving the resort to get some local food and that was great. The ferry to/from the island smelled like BO in the lower level. Our expectation was that Waldorf name meant something, it clearly didn't at this resort. Read moreGenuine Expedia guest review
we loved it!!!! its beautiful but expensive. i will love to visit it again but with a better price offer that includes the coqui water park.Genuine Hotels.com guest review
Love this hotel, beautiful updated rooms, super fast ride to Palimino Island. So relaxed, very hard to come home after staying there. Don't read the bad reviews about this hotel, they are not true.Genuine Expedia guest review
"Beautiful, luxurious resort experience"
We loved our stay. It was during lower season, so the resort was not as busy as it can be (we got a taste of this on Mother's Day weekend and it was much less relaxing to have it so crowded, so we recommend going during less busy months). The location was great, staff super helpful, the resort is incredibly beautiful and luxe. It is quite mammoth so […] at first it was overwhelming just to find our room, but everyone was very helpful. We loved that it has extensive private grounds for its guests and an island you can visit (Palomino island) for free any day that is just a 20 min ride, beautiful and not built up very much at all - we were very pleasantly surprised with that. Overall, definitely recommend! Read moreGenuine Expedia guest review
"El Con was decent"
This hotel is nice, however the bathroom in our room smelled a little rank, in the toilet room. It was tricky figuring out how to catch the shuttle back and forth to self parking. I came back late at night to find no shuttle in the lot, so I called front desk and the concierge; no answer. I had to drive up to the hotel and ask the guy there to send […] it down. So that part is not consistent. The view was great. Read moreGenuine Hotels.com guest review
"Great hotel (esp for kids) with some cons"
This is a fantastic resort with fantastic views. I would have given 5 stars but for these factors: -> If you stay in La Marina village, it is very inconvenient to even get out of the resort. It takes about 20-25 minutes to get to your car. -> Everything is so expensive. A 500 ml bottle of water costs $3!! -> Why isn't the parking free? They charge […] $15 per day. All these expenses add up to a lot. Would I stay again at this hotel? Definitely yes. But I would get water from outside and maybe not stay in La Marina village. Read moreGenuine Expedia guest review
"Family friendly resort"
My family and I had a great time. We took advantage of Coqui Waterpark and loved Palomino Island.Genuine Hotels.com guest review
This is an awesome hotel; has something for everyone...great pools, amazing views, gorgeous landscaping, basketball, tennis and golf; and of course, all kinds of water activities, including boating, windsurfing, sailing, kayaking, waverunners, great snorkeling, and a fun water park. It even has horseback riding and hiking on a private island. Pretty […] much paradise; and now much more accesible with a new highway connecting it to the airport. Highly recommend!!! Read moreGenuine Expedia guest review
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