I recently stayed at this hotel with a group of girlfriends for their birthdays. The resort was beautiful and the staff was excellent for the most part. The room was large and inviting. The food was satisfactory in quality and price. We went to the hotels private island, which was great. We also went on the rain forest hiking excursion that the tour […] guide offered and loved it. The only two issues we had were that the hotel seemed very empty, as if there wasn't many people there and that there wasn't much by the way of nightlife besides the 24 hour pool. You have to leave the resort and travel back to San Juan for a great selection of nightlife activities. Other than that, I highly recommend it especially for couples and families. Read moreGenuine Expedia guest review
Great Experience. Hotel was absolutely beautiful. We had an ocean front view, which was amazing. The hotels island "Palomino" was beautiful. Staff was very friendly and helpful. Restaurants were great. Overall an amazing vacation. I will definitely go back.Genuine Expedia guest review
The best vacation experience....Genuine Expedia guest review
"Loved the view from my room."
Everything was great! the only thing I didn't like was the walk to the room, coming from the beach tired was a never ending walk. It would take us 15 to 20 minutes lol. Just prepare ur self to walk alot. I do recommend this hotel.Genuine Expedia guest review
"Beautiful hotel .however...."
when I walked in my mouth dropped the hotel is beautiful however the room are not supplied with the lotions or anything that I can get at Hotel INN. There are no vending machines so getting a drink of water or soda you have to go 15 minutes out of your way to the lobby. Also there are no 24 hr restaurants on the premises. The bathrooms are nice but […] my shower curtain kept falling down since it wasn't screwed and tightly. Read moreGenuine Expedia guest review
"Great Resort, Many Options,"
We stayed one night but in the future would consider staying here for more than one night. It is the best hotel we stayed at during our week-long venture around the island. There is not much in the area, but the biobay kayak tours are a must-do. They launch walking distance from the hotel (you go down to the condo area and walk down the entrance). The […] room was clean and had a great view! Read moreGenuine Hotels.com guest review
"3 dsy stay"
Little difficult understanding why charge 20 a day for an awful self parking system. Rooms r nice but a little old on some things. In general they r nice but little costly for what they give. Ride off the main road a little ConfusingGenuine Hotels.com guest review
"2 days of relaxation"
we stayed in this hotel last year and practically just sleep there, didt really enjoyed all the amenities. this year it was only 2 nights since we had a 7 day cruise out if PR. Sunday it was just great because we were able to checking earlier free of charge ( we always travelled during slow season) . the view was great but the room can use a little […] pick me up. Some painting and fixing things here and there will be make it better. We had dinner at the Bella Vista cafe and did notice prices were much higher than last year. The food is not all that and just very pricey since is not really typical food. Monday we spend the day in palomino island and that was great. overall the staff makes this hotel great we love Ramon over at the cafe met him last year and continues to deliver great service. Read moreGenuine Expedia guest review
Great, fun, and relaxing...excellent service....nature as its best....!!!!!Genuine Expedia guest review
The hotel staff was very nice. The accommodations in and around was great. Very beautiful place to visit.Genuine Expedia guest review
"I Just had to find out for myself :("
My fiancé and I read the reviews on this hotel. as soon as I read about the hotel not being clean. I told him I didn't want to stay here but he insisted we try it out saying "you just cant please some people" but me being me. I booked this hotel for 2days and the LA concha :)for 3days. First of its far away which we didn't mind because we both like […] to get out and explore our surroundings, upon arrival we had reservation for ocean front room we received an marine view we couldn't see anything but boats so we called to get that changed they informed me it was considered and ocean view room and the only thing they could do was move is too higher floor because they were booked. I asked for manger and requested a discount she waived the resort fee $40. Food and drinks were ok price didn't bother us. Some might say its expensive. Bathroom shower, balcony and carpet were disgusting I asked the maid to clean the shower we come back the same piece of hair and dirt laying in the same place thank god for shower shoes! Hot tube broken. we made appointment at the spa called them 2hours before our appointment to let them know we may not make no one mentioned a $200 no show policy. at checkout I saw this charge and disputed it make long story short the spa people are liars and the hotel is supposedly separate from the spa but in end I said who would give $200 away. we were able to get $100 back because they said they couldn't tell who was lying us or the spa. the private beach was ok Read moreGenuine Expedia guest review
"Excelent acomodations and magnific ocean views"
A great experience...a place for relaxation ...! A great escape..!!!Genuine Expedia guest review
The refrigerator was not working and had mold in it. The hall light did not work. The bathtub was terrible - needs to be reglazed. It had mostly black areas on the bottom. This did not give us a good and comfortable feeling. Made it look like a cheap motel. Had to request robes. The funicular broke down and we had to wait a long time to get to our room. […] You need to give a map to people to negotiate the hotel and elevators. We lost a lot of time figuring out how to get from different places in the hotel to our room. We are 68 and 69 and seniors need a little extra help with memory which seems to definitely required to stay at the hotel and find your room each time you leave and come back. Not a happy experience and we paid a lot of money from our social security to get a great hotel experience - which we did not get! We have been in other hotels in other countries and have had better experiences. El Conquistador is supposed to be the best in Puerto Rico. We wanted to really pamper ourselves and we paid a lot of money especially with the parking fees and resort fees but we did not feel pampered or feel we got the value for our money. Read moreGenuine Expedia guest review
Hotel needs to be renovated, the beach on palominos island was nice with all the water activities but this hotel is old looking the facilities look very distressed from the weather, not all bad but this resort need an extreme makeoverGenuine Expedia guest review
Very Bad, signed up for ocean view, did not get ocean view. very bad service. very bad cleanliness.Genuine Expedia guest review
"Beautiful but Expensive."
The hotel is gorgeous. It's an amazing experience. The only negative was that it was extremely pricey. IF you have the funds...then by all means...U will enjoy, but if you're budget conscious, then u have to figure something out. Other than that, Palomina Beach was beautiful. The people there were just pleasant and sweet. We had a few bad experiences […] with service at one of the restaurants, but I can't say everyone was like that. Read moreGenuine Expedia guest review
I loved my stay at El Conquistador and would recommend it to others. I'm planning to comeback in the future.Genuine Expedia guest review
This trip was everything i expected and more. The hotel is had so much to offer that you could stay there the entire trip if you wanted to. My husband is from the island so we went out almost every day. There is so much to experience outside if the hotel. We stayed at the hotel for 9 days. The day we had to leave was a very sad day for us. We will be […] back again and the El conquistador with always be my hotel of choice. If you are thinking if going to Puerto Rico i recommend staying at this hotel Read moreGenuine Expedia guest review
We arrived and were upgraded to a better room because went in September and its their slow season. Our room was very nice but the entire hotel looked like to needed some maintenance. And the pool towels always had stains on them. The private island was very beautiful. I would recommend it.Genuine Expedia guest review
Very good golf course, pro shop excellent. Would recommend staying there.Genuine Expedia guest review
Excelent!!!Genuine Hotels.com guest review
The resort was gorgeous with breathtaking views. Palomino Island was beautiful, but too many rocks in the water made swimming impossible. Overall, it was a great place to getaway and rejuvenate yourself.Genuine Hotels.com guest review
If you want to go to the private island when u check in....check in early. Last boat to island is 3pm! Chill by the pool was great and great service!Genuine Hotels.com guest review
"Good hotel with friendly staff"
As soon as we checked in we were upgraded to an Ocean view with 2 queen beds (instead of the king bed) which was great. This resort is huge and has multiple properties. Our room was in Las Marinas at the Ocean level and the room was great with a great view. There are multiple swimming pools and they are all easily accessible. There is also a water park […] (Separate entrance fee) which was a great half day. The biggest problem was that this resort does not have its own beach. Instead you take a ferry to a private island and enjoy the beach there. The ferry runs from 9:00 am to 3:30 PM and the last ferry from the island leaves at 5:00. Even the beach at the island was rocky and not the best beach we have been to. The restaurants at the resort were a little pricey and the food was okay. Not bad but not something to write home about. Parking is additional but we decided to rent a car which turned out to be a good decision since we were able to leave for some meals as well as drive down to a local beach about 15 minutes away. Read moreGenuine Expedia guest review
"The private island made it worth every penny!"
Transportation from the airport upon arrival and back to the airport for departure was well worth fee. They provide free bottled water, soda, and RUM for both trips. The private island, Palomino Island, was gorgeous! We brought our own snorkeling gear and saw a beautiful variety of sea creatures. I would not recommend the wave-runner as the area you […] can ride is limited and does not include the small island just east of Palomino Island. It just wasn't worth the $$ to me when you could rent a small sailcraft for less $$ and more time and actually go to that small island. You can't bring outside food or drinks to the island, so prepare to spend some $$ if you plan to spend the day on Palomino Island (beers are a several $$ each). Food and drinks at the resort are quite pricey, but a $40 taxi ride to the local grocery store and Walmart can alleviate a lot of that expense. I have only 3 real complaints about our week-long stay: 1) The screaming kid in the room next to us. If the walls were a little thicker, we probably would not have had to deal with that for the entire stay. 2) The mattress was VERY firm and not comfortable to us. If you prefer a firm mattress, then it's right up your alley. 3) The fire alarm that went off at 4:40am on our last day there. That being said, I really have no complaints at all about the resort itself or the staff. It was a fantastic vacation and money well spent! Read moreGenuine Expedia guest review
"Definitely NOT A 4 STAR"
This hotel was a COMPLETE DISAPPOINTMENT ! The hallway rug was DISGUSTING the food was horrible there was a cockroach in my room!!! Need I say more? The people were RUDE! Not at all at my service I would NEVER EVER return!Genuine Hotels.com guest review
"Beautiful resort in great location"
The staff and amenities were wonderful. The resort provided all the creature comforts and then some. The pool and the beach was wonderful.Genuine Expedia guest review
"Beautiful hotel with all the extra's!"
This old beautiful hotel is impressive. Decor is simple and could use a refurb, but it is an architectural beauty inside & lush landscaping outside. Pools are great and Palomino Island was awesome! Restaurant and drink prices seem high, but hey your on vacation! You'd need a car to get anywhere else on the island or take a taxi to some local seafood […] restaurants . Highly recommend ! Read moreGenuine Expedia guest review
"certain areas need a facelift"
the airconditioning unit in my room was noisy. A buzzing sound all night long....The hallways in the Marina and garden sections look dated. The hotel was full, service was slow, They could have had more personel working that weekendGenuine Hotels.com guest review
Very nice hotel, upon arrival while making check in the staff in the front desk gave me the room prior the check in time. This way I started enjoying from the facilities of the hotel earlier. The room was very clean (except the cushions over the bed, had a weird smell) with a view that took my breath away, just amazing!!!! Very nice staff but a negative […] thing was all the stuff that I had to buy there, including the food were very but very expensive. A positive thing was all the activities at the hotel, it has beach (Palomino), many pools, bars, among others. If the hotel adjust the prices a little bit I'm sure that more guests will visit the hotel beacuse it is great. Read moreGenuine Expedia guest review
I've stayed at many hotels in my lifetime, but few have had the type of views and amenities that this resort has! First off, we were upgraded to a full oceanfront room and the view was simply stunning. The hotel is perched atop a cliff affording it with expansive views of the Caribbean Sea and the hotel's private island, Palomino Island. All we wanted […] to do when we arrived at the hotel was laze around on a gorgeous private beach. Private beach...CHECK....gorgeous white sand....CHECK....incredible nap under an umbrella with the waves crashing near me...CHECK! Palomino Island was the highlight for me and I would go back to the hotel just for the sake of that. The island is simply stunning: gorgeous white sand beach, turquoise water - just incredible. The free ferry that you take from the resort even added to the uniqueness of the experience. Read moreGenuine Expedia guest review
I thought the resort was wonderful. Wish they offer all in-clusive, it was expensive to pay for everything like the game roomGenuine Expedia guest review
"Puerto Rico Vacation"
I had a Garden View room. This was an exaggeration. The "garden" was some flowers and bushes surrounding the pool. You could primarily see the pool from the small balcony, and very little sea over the horizon. The hotel itself is quite remote and you have to stay there except if you go on tours. You are nickled and dimed to death, and the food is very […] expensive. A chicken fajita dinner at one of their cafes (not the fancy restaurants) was about $28.00 plus the various taxes. The waterpark is extra. Despite all this, this is a nice resort, albeit very expensive for what you get in the end. Would I go back, no. Would I recommend it to a friend, yes (but with clear warnings about what he/she would get for their money). Read moreGenuine Expedia guest review
"Secluded Gem on the mountain top"
I thoroughly enjoy my stay at El Conquistador Resort. Its a beautiful and huge hotel that has lots to do for the whole family. It's about an hour away from the airport in San Juan (you can arrange for a shuttle from the hotel to pick you up). It's on a mountain top with a huge golf course area, a cute water park and access to a private beach on Palamino […] Island. There are also several pool areas depending on the privacy you want. We stayed in section of the resort called La Marina Village, here you will get the best views of the ocean and harbor. The staff was great and everything was accessible. The water park was next to our room, there is a free water taxi to the private island, and you could arrange for tours of the city (Old San Juan) right at the front desk. I highly recommend this resort. Read moreGenuine Expedia guest review
"Nice, sprawling resort; many varied activities."
We were quite pleased with the hotel initially; however, we found it to be impersonal. If you are looking for a resort for a large family destination vacation, this is it. If you don't mind a boisterous environment, this is for you. If you want a variety of options, but would also like some more peaceful venues to enjoy a beautiful environment and appreciate […] at least a few employees who can understand English, select another resort. We were very concerned about an incident following our departure explained in Improvements below. Read moreGenuine Expedia guest review
"Great location, but prepare for FEES...and walking"
Pros: Hotel exterior and grounds are beautiful. Staff greet you with "hello" and are very helpful. Pool open 24hrs. Island is beautiful. Cons: Walking.....walking.....walking to car...walking to rooms....up hills....paths...etc. We were there 1 week and were only picked up once from the parking lot shuttle. Inside hotel needs a lot of updating. Paint […] is chipping, carpets in halls badly stained....grout missing in tub...etc. Fees for everything. $16 per day for parking, (have to get parking ticket validated every time you leave),$15 extra per day "hotel fee" ...$5 per local call....plus hotel tax. Shops and restaurants of course are expensive. Also, bought a ceramic souvenir from "Conversation Piece" gift shop by lobby and cashier saw it was chipped and wrapped it up before I noticed. I thought it was weird she went looking for another one after she took it down from display, then seemed in a rush to wrap it ...she should have been honest. I returned it, but the dishonesty bothered me. Read moreGenuine Expedia guest review
The first impression was that the security guard was extremely rude and didn't want to let us in. After an hour hiatus, I was able to go in. I talked to a manager and expressed my concerns and he gave us complimentary upgrade and the rest of the trip was excellent. The location and view is breathtaking. My favorite part was the diversity of activities […] and the fact that the hotel has a private boat to charter us back and forth from Palomino island (paradise). I left my camera and other belongings back in the room and the staff promptly returned this. Very good! Read moreGenuine Hotels.com guest review
"very nice resort, would recommend to anyone"
had a wonderful experience at the El Conquistador from the time we entered to the time we left everyone we encountered was friendly and polite and always wanted us to be satisfied. the resort was very nice and have no complaints about anything. I was a little nervous because of some of the previous reviews i had read but i found nothing wrong with the […] resort or the staff. would certainly go back Read moreGenuine Expedia guest review
"Nice hotel on a cliff with private island"
Arrived to this resort on a thursday in August. Its about one hour traveling time (taxi) from the airport. I was expecting crowds and it was the opposite, very relaxing with a few families. (very pleased!) Check-in was fast and Ana was great, very informative and wrote down all the places and times of the boat departures and shuttle times. The bellman […] was very nice and gave me a quick history of the hotel and where everything was located. I got a room in blgd 4 on the 4th floor overseeing the golf course and the gardens. The view was truly amazing with get paranomic views. Every employee said hello and asked if you needed assistance throughout the resort. Decided to try the Bella Vista Cafe, they had a great Don Q menu and great food. Second day, I decided to take advantage and hangout at the private island, Palomino Island. The boat ride leaves on the half-hour from 9-3 and returns from 9:30am-5:00p. I was able to get a beach chair and settle in without a problem. As soon you get off the boat, you receive a towel. The sand is nice and the water is perfect. I recommend you have lunch at Iguanas restaurant, beware tons of iguanas hangout there, but it ended up being fun. Kids and adults feed them leaves and french fries. For the adults, you must try the Mango mojito!!! I only stayed here for two nights, wish i would of stayed here my entire trip. This place is great for everyone. Call conciege to plan your transportation, very helpful. Read moreGenuine Expedia guest review
"Beautiful resort! Both Kids and parents loved it."
VERY family friendly and staff was accommodating and courteous. Our airline lost our luggage for 3 nights, and the hotel did all they could do to help us - calling the airport, etc. Shops and restaurants were everywhere throughout the resort, luckily for us, but REALLY expensive. but we all got great swimsuits out of it! Only negative aspect was the […] parking. The lot was too far away and you had to 'validate' your ticket before you left the grounds, which was a poor and inefficient system. The exit gate to leave wouldn't work most of the time, so we just had to lift it up ourselves and haul out of there. Kids loved the aiviary section with numerous birds in cages who would talk to us and were cute and playful. Read moreGenuine Expedia guest review
I was actually a bit disappointed. Due to flight delays, I didn't arrive until after 9pm and my room was not ready so they put me in a room by the marina. The room itself was nice and quiet, but it takes 20 minutes to get over to the main hotel. I had expected a casino in the hotel and some sort of nightlife. They removed the casino and disco they had […] and replaced it with a family-orientated game room. If I had younger children traveling with me, this would have been perfect place to stay. Read moreGenuine Expedia guest review
"Great view , sea the ocean , beach ,"
Relaxing and a great view and place to stay . Nice room, nice pools , people very niceGenuine Expedia guest review
Great place to stay and relax with family. Love the prívate island And loved out Marina front room. 1314 And 1316 was Beautiful. Cant want to go again.Genuine Hotels.com guest review
We had a great honeymoon. The private island they use as their beach is beautiful and have lots of amenities like horse riding, jetski, kayaks, etc. The room very spacious, clean and an incredible view of the ocean. The employees always with a smile and great customer service oriented. The reason I gave a 4 overall rating is because we decided to extend […] our stay and I called frontdesk to do so when I went to change my keys there wasn't any extension in record and the room was booked by someone else. Someone messed up but they did find another equivalent room for us for the rest of the stay but we had to move our stuff and that is what I wanted to avoid. Great place! Read moreGenuine Hotels.com guest review
"Greet pool and beach"
Good experience. Chinese rest. (Cherry Blossoms) on the premises not recommended... All others: OKGenuine Expedia guest review
Beautiful hotel. Great rooms with awesome views. Location is close to a few activities but surrounding neighborhood isn't extremely lively. Overall great stay. Fantastic service. Just keep in mind lots of families and kids. So if you are looking for quiet time this may not be the place for you. Thumbs up.Genuine Hotels.com guest review
"Although pricey would stay again."
Just got back from a 5 day family vacation and stayed on the resort the entire time. Some pros and cons but I would definitely recommend it to a friend. Everything is super pricey, from the restaurants, to the mini market to the water park. The private island was great. If you are looking for a nice white sand beach Palomino island is great. We spent […] everyday at the beach and went to the water park at the end of the day when the rate was reduced. I couldn't imagine spending more than an hour there anyway as there are only 3 slides and a lazy river. The hotel location is remote but beautiful location and grounds. The hotel is also very nice for the most part. The bathrooms in the guest rooms definitely need a face lift, but they were clean for the most part and that was good enough for us. There was no ventilation in the baths either do after the first person showered it was super damp in there. Guest rooms were ok, could be cleaner and less damp. AC had limited temp control and room was always too cold. Beds were comfy. We didn't spend too much time in the room and therefore were ok with the shortfalls. Other than dinner and some video games there wasn't too much else to do with young kids at night. Staff was always helpful and service was good. Read moreGenuine Expedia guest review
"Great hotel with so much to do."
Our family had a great time at El conquistador. Out kids loved the water park and we especially liked the car racing and pool tables in the evening.Genuine Expedia guest review
"Breath taking location"
My family and I had an amazing experience Surrounded by the gorgeous landscape and Scenery.Genuine Expedia guest review
"Close to paradise"
Super time in The waterpark, then The Pool and jaccuzzi AT night, cruise around The Hotel to look for ICE cream. NeXT day to The private Island beach to practice some watersports, then some beach Volleyball with our New friends. then head back to The Hotel in The ferry and come back to another Pool. I regret Not having much time to visit The beautiful […] spa, and visit The tepanjaki tables. Well there is always a NeXT time Read moreGenuine Expedia guest review
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