"Over night stay"
Well maintained. Quiet.Genuine Hotels.com guest review
"Nice place, but"
The hotel was very clean, but the hot tub was broke and the hot water heater broke down during our stay. Two items you come to expect to work for the price of the hotel room.Genuine Hotels.com guest review
"Very nice hotel"
Very nice more than I expected will stay again next timeGenuine Hotels.com guest review
"looks are decieving"
everytime we left the our key wounldn't open door when we returned. wounld have to go to desk to get key card reprogramed. had two nice queen beds, but no chairs to set in. no tub stand up shower with hand held shower head.everytime you take a shower the whole bathroom floor wounld get wet.so your walking in water when you go in there.heated swimming […] pool was green an not working. heating wasn't good room was cold wounldn't warm up at night. 3 people on stay they leave only 2 bath towels every day wounld have to go service deck an ask for more. Read moreGenuine Expedia guest review
Response by Shilo Inn Suites Hotel - Killeen Dear bobob, My sincere apology for the mishaps during your stay with us; this is not typical service we offer at this Hotel. We are addressing these issues as soon as possible. Sincerely, N. Anderson General Manager
"close to family at Ft. Hood"
No towels-washcloths on arrival. Initial towel service provided by front desk staff. However, Front Desk Staffers Brian and Brandon were awesome. Due to the ice/snow storms, Our luggage did not arrive until the wee hours of the morning, and delivered by the airline. Brian and Brandon received the bags, and made the transfer to our room. Thanks Brain […] and Brandon! Read moreGenuine Hotels.com guest review
"Exceptional experience with a caring staff"
My husband and I stayed at this hotel for 9 days. During our stay the staff went out of their way to make us comfortable, provide the accommodations needed, and went above and beyond their regular service. Everyone from the manager, to the front desk, to the housekeeping staff were superb in their professionalism.Genuine Expedia guest review
Response by Shilo Inn Suites Hotel - Killeen Dear Guest, Thank you kindly for your feedback. We appreciate you being our guest! Sincerely, N. Anderson General Manager
Just completed a two night stay. Was very impressed with the size of the room along with the cleanliness and the overall amenities at this hotel.Genuine Expedia guest review
Great stay just the side of the hotel we stayed on was a little noisy from the traffic also the breakfast could've been better for the most part if you serve eggs at least HV some type of meat with it I thought that was a cheap way out for there customerGenuine Hotels.com guest review
Very impressed with the hotel overall. They were dog friendly and that was definitely a plus for us. We had been travelling by car for around 24hrs and very tired. They allowed us to check in early. Will use them every time we come back.Genuine Hotels.com guest review
"High class elegance at super low rate"
Everything from the exterior, to the heated salt water indoor pool, sauna, and the luxurious suite was amazing, at a lot lower price compared to larger name hotels. The kitchen suite, internet options, and size of rooms were very satisfying for the price.Genuine Expedia guest review
Great place and Patricia the restaraunt supervisor and her staff were too shelf.looking forward to my return in a few months# nyc mikeGenuine Hotels.com guest review
"hotel good service poor"
Hotel looks good boast all abilities 24hr. Gym, pool, sauna, but during breakfast it took well over 15 mins. for fresh food to come service was slow and they seemed liked they didn't want to help. The rooms were greatGenuine Hotels.com guest review
We really enjoyed the hotel..the inside pool and sauna area was very relaxing, the staff was accomadating, the breakfast was good. We will stay again.Genuine Hotels.com guest review
The ONLY reason I would stay there again is because the manager gave me her card and said she would give me a discount if I tried them again. Service was unorganized with attitude and lack if communication amongst staff. Sat at the desk for 10 minutes with absolutely not a soul around at the desk with the office door closed behind the desk. They said […] the room could possible be ready at 2:00pm instead of 3pm. She should have never said that if by the time I got back to the hotel another lady was there and didn't even look to see if any rooms were clean with an attitude. Hotel ran out of towels, couldn't find any room keys to give to customers and the wait at the front desk every time was a forever wait. Check out was the smoothest operation and the nicest lady. Read moreGenuine Hotels.com guest review
I rented 4 rooms for family to stay in for my daughter's wedding, which was in a chapel at Fort Hood. Staff was always very friendly, courteous and accommodating. Key cards had been printed incorrectly (arrow had to be facing me not the door) but once we got used to that, all was fine. Breakfast area was always clean and staff was very helpful.Genuine Hotels.com guest review
The building appeared new and has a very nice appeal at the front door. From the outside I parked on the wrong side of the building. I thought I was near the main entrance but I was not. A sign would have helped. The construction in the room was odd. The shower head was at least 7 feet up. I am over 6 feet tall and I had to reach high to adjust the […] head. The toilet did not flush properly. I was told by maintenance the amount of water per flush was low and the refill rate was slow This was possibly by design. I was missing an item after my first room service. I notified the front desk and did not get a response. I had to return the next day and did not get a response from management. Read moreGenuine Expedia guest review
Response by Shilo Inn Suites Hotel - Killeen Thank you for taking to time to help us improve on our property and especially our service. We hope to welcome you back to show our “Affordable Excellence” in all areas and will continue to strive to be at the top of our game at all times.
"Close to Ft. Hood and other places I went to."
Front desk clerk was very helpful. Needed an extra blanket and just had to ask. Pool area was very loud due to some teenage girls being very loud. Overall our stay was very pleasant and I would stay there again.Genuine Hotels.com guest review
Room was very comfortable. Service was excellentGenuine Expedia guest review
Response by Shilo Inn Suites Hotel - Killeen Thank you for sharing your experience here at the Shilo Killeen. Looking forward to seeing you again soon! William Browning General Manager
I was glad to see they lowered the rates.I really like this hotel, but the old rate was too expensive. Now I will continue to stay at the lower rateGenuine Expedia guest review
Response by Shilo Inn Suites Hotel - Killeen We appreciate your comments. Happy to hear we will be able to welcome you back! William Browning General Manager
It was an excellent value. I didn't get to use the pool, but it looked gorgeous. Breakfast was just so-so.Genuine Expedia guest review
Response by Shilo Inn Suites Hotel - Killeen Dear Guest, Happy to hear your stay with us was so nice. We pride ourselves on our affordable excellence and we look forward to seeing you again soon. Sincerely, Yadira Mota Hotel Administration
This hotel rivals the bigger brand names in every way. The only thing that took it down one notch was that the swimming pool and hot tubs had salt water in them. I don't know if the salt is a better alternative to chlorine or what but it just seemed a little odd.Genuine Hotels.com guest review
We had a few room issues upon check in, but the staff was very nice and resolved the issues right away. The rooms were VERY nice and beds were comfortable. I never heard anyone in adjacent rooms so I believe rooms are insulated well.Genuine Expedia guest review
Response by Shilo Inn Suites Hotel - Killeen Thank you for sharing your comments with us. We strive to make your stay with us the best it can be and we are very happy your issues were resolved quickly and to your satisfaction. Please let us know when we can welcome you back to Shilo. Yadira Mota Hotel Administration
Overall it was nice. Can't say too much about the continental breakfast.FOR THE PRICE OF THE STAY THEY COULD HAVE SERVED SOME MEAT WITH THE BREAKFAST (SAUSAGE,HAM,BACON AND MAYBE SOME GRAVY!!) Overall OK. Bed was too soft.Genuine Hotels.com guest review
"On business in Killeen Texas"
Rooms very confortable - all suites with fridge and microwave, Breakfast poorer than most similar hotels with no bacon or sausage, only eggs with regular breads and cereals/waffles. For somne reason, I was never left with clean wash cloths, though they did replace towels and hand towels. Great location, would probably stay there again, unless I was […] dying for a great breakfast ; ) Read moreGenuine Hotels.com guest review
Response by Shilo Inn Suites Hotel - Killeen Dear Diane, Thanks for taking the time to share your comments. Happy you enjoyed the room and I will pass on the info to our housekeepers concerning the mysterious washcloths!. We have a rotation of breakfast items that do include meats and several other choices. Hope to see you again on a bacon and sausage day! Sincerely, William Browning General Manager
"Great place to stay in Killeen!"
Great service and room, in fact we were upgraded to a suite. The bed was terrific, great TV and very quiet! Offered one free drink per guest at their bar. Hotel also had a full scale restaurant which we did not get the opportunity to try. Breakfast was gratis, tasty and filled my husband and I up!Genuine Expedia guest review
"Texas Military Golf Tour"
From the moment we walk in it was one of the best stops along our golf trip around Texas to all the Military golf courses. Room was clean and big enough for 3 adult. The pool was great.Genuine Hotels.com guest review
Response by Shilo Inn Suites Hotel - Killeen Dear Albert, Thanks for letting us know! Enjoy your tour and we hope to have you back soon. Pass the word! Sincerely, William Browning General Manager
"nice place, not so nice staff"
Called to make sure I could check in early, was assured there would be no problem, then when I got there I had to wait almost an hour to check in, even though I arrived after the time I told them I would be there. Then once they notified me that I could check in, I had to wait in line behind someone who didn't know what they were doing, another 20 mins […] before another clerk showed up to check me in...... An hour and a half in a lobby is FAR to much!!!! I WILL look for other properties availability before I book there again. Read moreGenuine Hotels.com guest review
Response by Shilo Inn Suites Hotel - Killeen Dear Alyssa, Appreciate you sharing the information on your checking in. We strive to make our whole Shilo experience smooth and easy and will be looking into the issues you have brought to our attention. Sincerely, William Browning General Manager
"Best hotel in the area!"
I would stay again if traveling in that area.Genuine Hotels.com guest review
"Very Nice Staff"
Stayed here for a wedding...had to make several changes...# of nights staying, 2 queens to 1 king bed, requested later check out....all were performed or granted with courtesy and kindness. Will definitely stay here again.Genuine Hotels.com guest review
"Great Hotel but TERRIBLE staff"
The hotel was beautiful and spacious. Breakfast was good however poor set up and location for it--little seating for size of hotel. The room was beautiful. What made this a bad experience was the rude and very unfriendly hotel staff. The only pleasant staff were the ones doing breakfast in the morning. Front desk staff in dire need of customer service […] skills and training. Housekeeping was no better. Really drop off roll away bed...leave it leaning against wall and dump the pillows and linens on a chair. I didn't realize I worked for the hotel (I had to set up the bed and make it as well). As a result of this poor service it drops their overall rating to a 3. Read moreGenuine Hotels.com guest review
"Great room, good price, who cares about breakfast?"
A large, clean room with nice amenities, a little off the beaten path but maybe that's a plus. The adjoining restaurant is very good. The only downside is their breakfast--specifically the coffee. C'mon, guys, can't you at least serve the coffee hot?Genuine Hotels.com guest review
"Nice hotel near Fort hood"
We just drove into Killeen with no place to stay and goggled hotels. Was a good rate and looked respectable. Staff were very attentive and professional. Rooms are very impressive and clean. Was wonderful place to really relax. I took full advantage of the amenities and adjoining restaurant. Will book Shilo every visit!Genuine Expedia guest review
Very nice hotel and very clean rooms the hotel staff was accommodating servos was good to. There is also a restaurant and a bar . This is a Army town that caterers to Fort Hood.Genuine Expedia guest review
"GREAT PLACE EXCEEDED EXPECTATIONS"
I really like this Hotel a lot. The rooms were very large and it has a quaint feel to it.Genuine Hotels.com guest review
"Indoor Pool and more..."
The hotel had an indoor pool, spa, sauna, and exercise room. They also have room service. This was the best parts. The beds were fine and also the cleanliness.Genuine Expedia guest review
My first intention was to stay at a hotel by the freeway that was closest to Fort Hood. I am so glad I chose to stay here. It is about 10 minutes from Fort Hood. We were in town to see our son before deploying overseas. We spent some quality time with him at the hotel not to mention doing his laundry using their laundry facilities. The price for each […] wash and dry is a bit high, $2 for each. Breakfast was okay...no fruit, sausage or bacon. Aside from these details, I will definitely be back when my sob returns next year. Read moreGenuine Hotels.com guest review
The facilities were very nice. The staff were very friendly. It was good to have a quality restaurant on site. I would use this location again.Genuine Hotels.com guest review
No comment.. and if you want the over all rating don't make this field requiredGenuine Expedia guest review
Totally satisfied.. Big Rooms.. good beds, nice full kitchen stood four nights with no problems.. Bar and restaurant were decent, not too pricey..Friendly Staff.. Airport shuttle.. indoor pool and hot tub, Workout area,. You get what you pay for at this place..Genuine Hotels.com guest review
Excellent hotel. I plan to come back near future.Genuine Hotels.com guest review
"Enjoyed my stay"
Hotel was very clean and well maintained, staff was courteous and professional, I truly enjoyed my stay at this hotel. I will definitely return here.Genuine Hotels.com guest review
Could not have been more idealGenuine Hotels.com guest review
I've never heard of a Shilo Inn, but I was pleasantly surprised last weekend when I arrived with my family. We were in town for a quick overnight stay after a high school football game in nearby Copperas Cove. I was pleased to find that the hotel was in a quiet area, not on the busy interstate where most of the other hotels were located. The hotel was […] conveniently located near restaurants and stores. The room was MORE than roomy, and we were super excited about our little kitchenette. As if the size and comfort of the room wasn't enough..we were even happier when we realized that our stay included a complimentary hot breakfast. Would definitely stay again if in the area!! Read moreGenuine Expedia guest review
We were only there for one night but from the time we check in and the things that we ask them for was provided for quickly and having a restaurant on the premises was asomeGenuine Expedia guest review
It was very relaxing and comfortable.Genuine Hotels.com guest review
"One night stay"
Very good experience ... One downside we experienced was a problem with the key ... Had to return twice to the desk to obtain a working key ... Another problem was at check-in ... The person staffing the front desk was distracted for our check-in three times by others, two people wanting his attention for other matters and one phone call ... Instead […] of telling them that he would get to them after finishing with us, he gave them his attention immediately, leaving us to stand and wait. Read moreGenuine Expedia guest review
"shilo inn suites"
The food at the diner was good..breakfast was good.. rooms are very spacious..nice front desk people. 24 hour pool...very close to the mall but not too close....now to the bad stuff. They would not give us towels. After 4 calls to front desk, talking to 3 housekeepers, and 1 call to a manager i finally got a towel. And not even the towel i asked for.. […] the walls are paper thin..u can hear everything in the next room. Room keys are difficult to use. Many people standing at their door on the phone with front desk trying to get in room. Read moreGenuine Hotels.com guest review
niceGenuine Hotels.com guest review
This was a last minute booking for us and we were pleasantly surprised. Nice pool and hot tub, open 24hours. But i did have to ask for towels. The room was nice and spacious. Our key card did not work and had to have it rekeyed, but by the time I got back to the room the guys cleaning the rooms had already let my wife and kids in. They gave you tickets […] for drinks at the bar, a nice touch. The one complaint would probably be breakfast. The selection was very limited and I waited in line for about 15 minutes to use the one waffle maker. Read moreGenuine Expedia guest review
"Loved it! got complimentary 2 drinks @ the bar"
Beautiful room. Everything clean. Too bad I could only stay one night there. It was nice to have the restaurant/bar on site. We received two vouchers for drinks at the bar or the restaurant. Everyone was very nice.Genuine Hotels.com guest review
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