"Very Nice Staff"
Stayed here for a wedding...had to make several changes...# of nights staying, 2 queens to 1 king bed, requested later check out....all were performed or granted with courtesy and kindness. Will definitely stay here again.Genuine Hotels.com guest review
"Great Hotel but TERRIBLE staff"
The hotel was beautiful and spacious. Breakfast was good however poor set up and location for it--little seating for size of hotel. The room was beautiful. What made this a bad experience was the rude and very unfriendly hotel staff. The only pleasant staff were the ones doing breakfast in the morning. Front desk staff in dire need of customer service […] skills and training. Housekeeping was no better. Really drop off roll away bed...leave it leaning against wall and dump the pillows and linens on a chair. I didn't realize I worked for the hotel (I had to set up the bed and make it as well). As a result of this poor service it drops their overall rating to a 3. Read moreGenuine Hotels.com guest review
"Great room, good price, who cares about breakfast?"
A large, clean room with nice amenities, a little off the beaten path but maybe that's a plus. The adjoining restaurant is very good. The only downside is their breakfast--specifically the coffee. C'mon, guys, can't you at least serve the coffee hot?Genuine Hotels.com guest review
"Nice hotel near Fort hood"
We just drove into Killeen with no place to stay and goggled hotels. Was a good rate and looked respectable. Staff were very attentive and professional. Rooms are very impressive and clean. Was wonderful place to really relax. I took full advantage of the amenities and adjoining restaurant. Will book Shilo every visit!Genuine Expedia guest review
Very nice hotel and very clean rooms the hotel staff was accommodating servos was good to. There is also a restaurant and a bar . This is a Army town that caterers to Fort Hood.Genuine Expedia guest review
"GREAT PLACE EXCEEDED EXPECTATIONS"
I really like this Hotel a lot. The rooms were very large and it has a quaint feel to it.Genuine Hotels.com guest review
"Indoor Pool and more..."
The hotel had an indoor pool, spa, sauna, and exercise room. They also have room service. This was the best parts. The beds were fine and also the cleanliness.Genuine Expedia guest review
My first intention was to stay at a hotel by the freeway that was closest to Fort Hood. I am so glad I chose to stay here. It is about 10 minutes from Fort Hood. We were in town to see our son before deploying overseas. We spent some quality time with him at the hotel not to mention doing his laundry using their laundry facilities. The price for each […] wash and dry is a bit high, $2 for each. Breakfast was okay...no fruit, sausage or bacon. Aside from these details, I will definitely be back when my sob returns next year. Read moreGenuine Hotels.com guest review
The facilities were very nice. The staff were very friendly. It was good to have a quality restaurant on site. I would use this location again.Genuine Hotels.com guest review
No comment.. and if you want the over all rating don't make this field requiredGenuine Expedia guest review
Totally satisfied.. Big Rooms.. good beds, nice full kitchen stood four nights with no problems.. Bar and restaurant were decent, not too pricey..Friendly Staff.. Airport shuttle.. indoor pool and hot tub, Workout area,. You get what you pay for at this place..Genuine Hotels.com guest review
Excellent hotel. I plan to come back near future.Genuine Hotels.com guest review
"Enjoyed my stay"
Hotel was very clean and well maintained, staff was courteous and professional, I truly enjoyed my stay at this hotel. I will definitely return here.Genuine Hotels.com guest review
Could not have been more idealGenuine Hotels.com guest review
I've never heard of a Shilo Inn, but I was pleasantly surprised last weekend when I arrived with my family. We were in town for a quick overnight stay after a high school football game in nearby Copperas Cove. I was pleased to find that the hotel was in a quiet area, not on the busy interstate where most of the other hotels were located. The hotel was […] conveniently located near restaurants and stores. The room was MORE than roomy, and we were super excited about our little kitchenette. As if the size and comfort of the room wasn't enough..we were even happier when we realized that our stay included a complimentary hot breakfast. Would definitely stay again if in the area!! Read moreGenuine Expedia guest review
We were only there for one night but from the time we check in and the things that we ask them for was provided for quickly and having a restaurant on the premises was asomeGenuine Expedia guest review
It was very relaxing and comfortable.Genuine Hotels.com guest review
"One night stay"
Very good experience ... One downside we experienced was a problem with the key ... Had to return twice to the desk to obtain a working key ... Another problem was at check-in ... The person staffing the front desk was distracted for our check-in three times by others, two people wanting his attention for other matters and one phone call ... Instead […] of telling them that he would get to them after finishing with us, he gave them his attention immediately, leaving us to stand and wait. Read moreGenuine Expedia guest review
"shilo inn suites"
The food at the diner was good..breakfast was good.. rooms are very spacious..nice front desk people. 24 hour pool...very close to the mall but not too close....now to the bad stuff. They would not give us towels. After 4 calls to front desk, talking to 3 housekeepers, and 1 call to a manager i finally got a towel. And not even the towel i asked for.. […] the walls are paper thin..u can hear everything in the next room. Room keys are difficult to use. Many people standing at their door on the phone with front desk trying to get in room. Read moreGenuine Hotels.com guest review
niceGenuine Hotels.com guest review
This was a last minute booking for us and we were pleasantly surprised. Nice pool and hot tub, open 24hours. But i did have to ask for towels. The room was nice and spacious. Our key card did not work and had to have it rekeyed, but by the time I got back to the room the guys cleaning the rooms had already let my wife and kids in. They gave you tickets […] for drinks at the bar, a nice touch. The one complaint would probably be breakfast. The selection was very limited and I waited in line for about 15 minutes to use the one waffle maker. Read moreGenuine Expedia guest review
"Loved it! got complimentary 2 drinks @ the bar"
Beautiful room. Everything clean. Too bad I could only stay one night there. It was nice to have the restaurant/bar on site. We received two vouchers for drinks at the bar or the restaurant. Everyone was very nice.Genuine Hotels.com guest review
"Can hear everything through the walls"
Didn't hardly sleep. Not only can you hear everything through the walls, you can hear everything above you, too. Squeaky floors, etc. Surprising for such a new hotel. It's very pretty inside, but not worth the stay if you can't sleep through all the noise.Genuine Expedia guest review
great location close to food and stores (walmart), front staff very friendly, nice pool, plenty of parking, cozy bar, great room bed was comfortable large bathroom with shower, loved the enitre room THANK UGenuine Hotels.com guest review
Refrigerator was frozen and not cooling but we let it defrost- breakfast was just average- rest of hotel looked niceGenuine Expedia guest review
Breakfast sucked staff had horrible customer serviceGenuine Expedia guest review
"Looks nice, but it's just OK"
The hotel looks really nice from outside. I don't think I would stay here again just because the wall and ceiling are SO thin. I could hear people walk above us all night long and I could hear people next door talk all the time. The bed was okay. The room was clean so no complaints there. The shower may need an update. We stayed in the suite. The pool […] seemed to be a little outdated. The water looked a little dirty. We didn't have to pay for this hotel b/c of the Free Night from Hotels.com so thank goodness! I mean overall you can stay there for 1 night for a business trip or something but not longer than that for sure. Read moreGenuine Hotels.com guest review
"Not spectacular for the price"
The hotel is okay, but it's not as nice as other hotels at the same price. There were 2 cigarette holes in the comforter, and there was a huge rip in the sheet. The maids were vacuuming the nearby rooms at 11pm!!! Although the hotel looks nice on the outside, I wouldn't necessarily recommend it.Genuine Hotels.com guest review
"Place to stay in Killeen"
Everything was great, just off the Central Texas Expressway and close to shopping and resturants and to Ft. Hood.Genuine Hotels.com guest review
Loved the pool/spa anemities! Rented a Jr Suite, it was beautiful and very clean. Very reasonably priced. Would highly recommend staying here.Genuine Hotels.com guest review
"Friendly staff, BIG rooms"
I had one of the smaller rooms but it was still very large. My family had the larger room with the kitchen. They were both very comfortable and clean. The staff was friendly and addressed all problems we had. The barista at breakfast made the BEST lattes!Genuine Expedia guest review
"Need a update"
I've stayed at this hotel a few years back when it was new, it starting to get a little dated and dirty. The carpets could definitly use a cleaning and time to update the bedding and pillows.Genuine Hotels.com guest review
"Nice and location convenient"
Fabulous and the rooms couldn't have been set up any betterGenuine Expedia guest review
"Beware the junior suite"
Basically two queen beds, a wet bar and a breakfast table for two. I have two teenagers so two TVs are a must even if we are only in the hotael for a couple of hours every evening. Also my husband is 6'4 and my son is 6'3. No where for those long legs to lounge while not sleeping. That famous hotel with the court yard gave you 2 rooms -- 1 with a Cal. […] King and the other a pull out sofa and a TV in each room for the same price. Vacation salvaged!!! Read moreGenuine Hotels.com guest review
"Went above and beyond"
I went to this hotel to pick up my oldest son from the airport and drive him home to Houston. My son gave incorrect information and the driver spent an hour waiting for him to no avail. After returning to the hotel without him, he ask me to go with him , he happily went back to the airport and we found my son immediately and his attitude never change,,very […] professional and accommodating and keep me calm the whole time......The restaurant was very nice. The waitress that served me my dinner was excellent. The hotel gives you a complimenty drink, very nice,,,I order my food, and some water. I bring my own powder tea for medical reason and mix it myself. I saw the manager pull the girl over and said something about me adding my own tea, I watch her say it was no big deal, it stead of telling me, we have to charge you for tea instead of water, he put it on the bill,,,he stood to watch me complain about the bill,,,really it was 2 little dollars, you just gave me more than that is complimentary drinks, I knew it was him and not her, so I paid the bill and gave her a big fat tip,,,She was a very good waiter despite her boss Read moreGenuine Hotels.com guest review
"Best Hotel in Killeen Tx,"
Love this place, its clean and the employees great service!!!Genuine Expedia guest review
"Really nice dog friendly hotel."
Very pleased with my recent stay. Is hard enough to find a decent hotel in Killeen but a dog friendly one...I suggest Shiloh Inn. (Even if you don't have a dog)Genuine Expedia guest review
Terrible odor through out floor and room. Not close to anything not even the ft hood. Not worth the money there asking per night. Beware of the stay especially if you dont have a rental car its almost impossible to get around. Did stay here my whole trip to killeen switched hotelsGenuine Expedia guest review
"Surprisingly nice hotel with a budget price!"
Very good value. Clean, spacious rooms. There on business and this hotel was a good choice. Typically I stay at Hilton properties and I was not dissappointed with the facility. Had a nice dinner in the restaurant and I enjoyed the cigar bar too.Genuine Hotels.com guest review
"Great hotel, staff needs improvement."
I love this hotel and stay here every time I'm in Killeen. The rooms are spacious, clean, and tasteful, the beds are very clean and comfortable, the best hotel bed I've come across so far. When is comes to staff, I believe they need more training or experience. Every stay I come across a completely new team. This time they all acted like they were handling […] a million dollar deal behind the counter while people waited to be checked in or address their issues. For some reason they were all confused about my reservation and kept double booking people in our room. So we had random men walking into our room on several occasions, that's just while we were present. I was called to the front desk several times as well because numerous mistakes were made during the check in process. This trip was very busy so I didn't have much time for all these mishaps and it was very inconvenient. I do love the hotel itself and will stay there again. Hotel staff, please smile a little more and get more familiar with the booking process, this is not the first time I'm having to come up to the front desk to resolve an issue for that reason. Read moreGenuine Hotels.com guest review
"All "High" and No "Low" at Inn of Shiloh"
We were extremely impressed! Shiloh Inn Suites is definitely on our "must-stay-again" list!Genuine Hotels.com guest review
Enjoyed our stay, rooms smelled nice and were clean. None of the soda machines worked. The scent in the hallway had an old smell which was totally different to the nice aroma in the actual room (strange). The cappuccino service for breakfast was great. The bistro breakfast was nice, could have used some bacon. The waffle machine and orange juice machines […] were very nice. Overall I would stay at the shiloh again. Read moreGenuine Expedia guest review
Constantly had trouble with door lock . One morning didn't get wake up call. Milk for coffee was locked up so you had to ask for it and one night someone went home with the key . Just seemed Mickey Mouse .Genuine Expedia guest review
"Ok but starting to slip!"
We stayed there about six months ago and they had excellent customer service this time they were a bit rude. We were there an hour before checkin and she would not let us checkin. BTW checkin time was not listed on the website or anyplace when I booked. Instead of just seeing if a room was ready she just told us to come back.....really? An hour. Luckily […] when I came back at 5 minutes before the hour she let me check in or I would have just canceled the reservation and went someplace else. Read moreGenuine Hotels.com guest review
"Family Get Together"
I thoruoghly enjoyed staying at the Hotel. Staff was very friendly and ensured that your needs were met.Genuine Hotels.com guest review
pleasantGenuine Hotels.com guest review
"didnt want to leave"
excellentGenuine Hotels.com guest review
It was nice and quiet but don't like how they take a money deposit and it comes back in my account almost 2 weeks later... They should just have my card on file and charge as I goGenuine Expedia guest review
We were visiting Killeen for our granddaughters 4th birthday. Her party was scheduled at and outdoor venue but because of the bad weather, it had to be cancelled the day of. We needed a quick plan B so we decided to ask the management at the Shilo if they could accommodate 11 little kids and 20 adults to have our party there. We were offered the San […] Antonio room at the current rate (which was more than half less cost than the outdoor venue would have been) with full access to all hotel amenities available to our guests. The maintenance guy brought up 5 long tables, 25 chairs and we quickly decorated the room for the party. We had lots of food and drink brought in and the party was in full swing. The kids and adults had fun swimming in the pool and basking in the outdoor hot tub. Our plan B turned out to being an A+ time. Next time we are visiting, we will for sure stay at the Shilo Inn Suites Hotel – Killeen. Read moreGenuine Expedia guest review
"best in Killeen"
Clean friendly environment. Great for family stay. Staff very professional and courteous. 5 stars to the young man who worked the breakfast. He wasore than willing to accommodate late arrivals. Thank you for going the extra mile.Genuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )