The staff was attentive to our needs and responsive when calling for my vehicle. Although the room was small it was well decorated and clean. The bed and pillows were very comfortable. About the only negative was the view to a rooftop and maintenance/cleaning area. A lower price would make this hotel an excellent value.Genuine Expedia guest review
Would not hesitate to stay again or to recommend to visitors.Genuine Hotels.com guest review
"Nice but unexceptional hotel."
Booked a "junior suite" for my wife's birthday. Large bathroom, large balcony with a view, but small room for the price (about $285 pretax). Staff was great and helpful. Location excellent, literally at the foot of Chinatown and near Union Square, financial district, etc. Valet parking overpriced at $40, with garages nearby.Genuine Expedia guest review
"What a gem!"
I travel a lot for work, and I have to say the Orchard Garden Hotel in San Francisco is absolutely the best place I've ever stayed at. The room was exceptional - on the 10th floor, with a large bathroom that featured a stand-alone glass shower, and beautiful views of the SF skyline. The real key to Orchard Garden though are the staff. I've never met […] a friendlier, more eager-to-please group of people. Doorman Alfonso was particularly exceptional and always went out of his way to make our stay there as comfortable as possible. Housekeeping kept our room tidy no matter how late in the day it was before we left the room. I can't say enough about this wonderful hotel. If you're going to SF, stay in Orchard Garden! Read moreGenuine Expedia guest review
"Very nice boutique hotel"
The Orchard Garden is a small but very nice hotel. Perfectly located near the financial district, the shopping district, Union Square, and right next to Chinatown. The staff is friendly, helpful, knowledgeable of the area, attentive and professional. The rooms are clean and comfortable. The restaurant is great--although a bit overpriced for the area. […] The two reasons I do not give it a 5 rating is due to the hotel's wifi. It's free, but excruciatingly slow. Also, if your device goes idle for more than a few minutes it forces you to login again. As a business traveler, this is unacceptable. Read moreGenuine Hotels.com guest review
First time in San Fran. The staff were friendly and very helpful, the rooms were clean, a great size and the bed was very comfortable. The hotel is in a great location within walking distance to everything! Cab ride to fishermans wharf very affordable around $12. Overall I can not fault my stay at the Orchard Garden at all!! We would stay here agai […] n! Read moreGenuine Hotels.com guest review
"Very nice hotel close to China Town"
Very clean and eco-friendly hotel situated right at the gates to China Town in the Financial District. Very easy walk to the Pier 39, Fisherman's Wharf, and the Moscone Center.Genuine Expedia guest review
"Best Hotel for this price or any price"
Clean. Friendly staff. Great Ambiance. Perfect location. Excellent experience.Genuine Hotels.com guest review
"Perfect downtown location."
This was a return visit to this hotel. The location is well located to Union Square and the financial district. Easy walk to public transportation and shopping. A few blocks from the f-line trolley that will take you anywhere from Castro to Hyde street on the wharf.Genuine Expedia guest review
"Solves the Problem"
This is a nice clean small hotel in San FranciscoGenuine Hotels.com guest review
"Great location near Union Square and Chinatown"
We appreciated that this hotel was LEED certified. The staff was particularly pleasant and helpful. The room was large and well appointed.Genuine Expedia guest review
"Hotel just as previous reviewers stated....."
We picked this hotel after reading many, many reviews at the Expedia website. We were not disappointed! We arrived early in the morning and left our bags and started our sightseeing right away. Our room was comfortable and very clean. The staff was friendly and helpful, especially the concierge, Phil. He helped us get to Oakland easily despite the BART […] strike! We spent four nights and would gladly stay at the Orchard Garden Hotel in the future. Read moreGenuine Expedia guest review
"Favorite SF hotel"
This is always my first choice hotel in SF. Love it - perfect location, quiet, central, and uber clean. Also highly energy efficient, which is a bonus.Genuine Expedia guest review
"Not at your service!"
At check in no one offered to help with bags. Sunday morning needed our car by 10:30. Started calling at 10a.m. Called x1650 as instructed, no answer. Called "0" no answer. Called bell staff...no answer. Called Valet and Front Desk...no answer, after several attempts. Had to walk down to request the car be brought from garage. Twenty minutes later when […] we came down to check out and leave...car was not there. Manager had to go get it and it finally arrived at 10:55...nearly an hour to get a car! We were late to our brunch meeting. There is NO service in this hotel. For the price I expected better. Read moreGenuine Expedia guest review
Excellent hotel. Very friendly staff. Had long conversations with night and day shifts while waiting for valet. That was the only down fall. Other than that, I would definitely return..Genuine Hotels.com guest review
"Comfort in The City"
Room was small, but great - very comfortable, with an innovative energy saving scheme we truly appreciated (ie: every hotel in America should utilize their "key turns on the power in the room" technology). Manager takes action, even when a problem isn't actually within his control. Awakened, as were others, at around 4 a.m. on our first night by banging […] going on outside our window. The manager, when we mentioned it in the morning, made sure to find out what it was (workmen replacing windows in the building next door) and to point out to them that they had been in violation of a city noise ordinance. The banging never happened again. Read moreGenuine Hotels.com guest review
Great place. Very good location.Genuine Hotels.com guest review
"Very nice hotel"
Nice hotel. Very comfortable room with nice soft beds. Staff was very nice and extremely helpful. Next to Chinatown and Union Square. Easy to catch the F train to Fisherman's Warf. We really enjoyed our stay and would definitely recommend staying here.Genuine Expedia guest review
The staff was very friendly and helpful. Overall it was a very pleasant place to stay.Genuine Hotels.com guest review
"No City View!!!!"
They call starring into the wall of the hotel next door "a city view". This place is a joke. Save your money!Genuine Expedia guest review
Very central convenient location and very helpful and friendly stallGenuine Expedia guest review
"Great for a short stay in SF"
My husband and I just spent 3 nights in downtown San Francisco at the Orchard Garden. I'm glad we chose this hotel. It's very central to Union Square, shopping, Chinatown and the North Beach neighborhood with lots of great restaurants. The rooms were spotlessly clean - the place looks brand new. The staff were all very friendly and helpful. The free […] wifi was great also. Our room didn't have much of a view but we didn't mind - it was quiet, and unlike a lot of other properties in SF, it had central air conditioning (much needed during our stay). I got a great nights sleep all three nights. I would definitely recommend this hotel to others. Read moreGenuine Expedia guest review
"Very nice Hotel. The location is super centric. :"
The hotel is next to the Chinese market entrance. Super silent and perfect place for shopping back and forth. I would stay in this hotel on my next trip. The hotel is next to the Chinese market entrance. Super silent and perfect place for shopping back and forth. I would stay in this hotel on my next trip. The hotel is next to the Chinese market entrance. […] Super silent and perfect place for shopping back and forth. I would stay in this hotel on my next trip. Read moreGenuine Expedia guest review
Was not very happy at all with this hotel. First of all...I order a $14.00 continental breakfast from room service. When the meal and bill came, it was $30! There was a $5.00 Delivery Fee (I was on the 2nd floor), and a $4.60 Service Fee!!!!! After calling the manager, i was told the service fee was the gratuity that is automatically added to your bill. […] That's a 33% tip. There was no note on the menu either specifying that gratuity is included. They hotel manager told me they would remove this charge. Upon check out, the charge was NOT removed AND to add insult to injury, I was charged a $1.00 Fee for using their telephone to call the HOTEL about bogus charges. You can image my disgust. How many people overlook these small charges and this hotel is just robbing people! I don't understand how they continue this practice. In addition, no snack/soda vending machines on premises, but they do offer $3.00 12 oz sodas in your room bar. Read moreGenuine Expedia guest review
"Clean, modern and good location."
The hotel is quite new, so rooms are new, good condition, and comfortable. I didn't really interact with the staff except check-in and check-out, and they were nice. I didn't eat there, as it is close to all public transportation (subway, bus, rail), it is easy to go to different restaurants. The only problem is the Internet. It is free but the bandwidth […] seems to be a problem. Simple search to lookup directions was quite ok, but couldn't watch and video, it consistently time out. Read moreGenuine Expedia guest review
This was a very clean, friendly staff, right by the main entrance to Chinatown. The area was quiet and within walking distance of many attractions and public transportation. The room was quite spacious and the nightly turndown service wonderfully unexpected. Would recommend to clients and friends.Genuine Hotels.com guest review
"Stay at Orchard Garden"
Great hospitality, friendly staff, safe environment, andGenuine Expedia guest review
"Very nice, simple and reasonable price"
I stayed in two hotels in SF over two days. This was the second hotel. The price wasn't much higher, but I would stay here 10 times out of 10 over the other. Location-wise, they're about equal - this hotel is right by Union Square, a couple blocks north of Powell Station and has a bus stop close by too. This hotel is also right at the dragon gate going […] into SF's Chinatown, which is impressively large. The big difference is that clearly the city cares more about keeping this area clean, because the streets and sidewalks smell nice. Go four blocks south of union square and it smells like an outdoor port-a-potty. The price is high...in NYC if I paid this much I could stay at an upper end chain or a cheap boutique, but SF's pricing is not something this one hotel can control. The stuff they can control, such as cleanliness and helpfulness of the staff are well done. Read moreGenuine Hotels.com guest review
"Right next door to China gate!"
Staff was polite and prompt, room was quiet and clean. would stay there again.Genuine Expedia guest review
"Nice hotel convenient to Chinatown"
Enjoyed our stay at this hotel. The room was nice and clean. We had no issues during our stay.Genuine Expedia guest review
"Getting what you pay for"
You do not get what you pay for rooms were small, no water pressure, beds were uncomfortable,and my view was terrible I will never stay at this hotel againGenuine Expedia guest review
"Good location but limited amenities."
Our room was lovely and the location was excellent. the staff was not very knowledgable or helpful with restaurant recommendations, parking, valet, or sites. Even though the site says it has a fitness center it is not really, with only 3 cardio machines. the fee to go to a real fitness center was 15$ per person! there were 4 of us! so not too happy […] . Read moreGenuine Expedia guest review
"Great hotel - great location"
Stayed at the orchard garden hotel for 4 days & was extremely pleased w/the cleanliness, location & helpfulness of the staff. They recommended dining & tours which were the best! Don't miss the French cafe across the street (eggs Benedict).Genuine Hotels.com guest review
"Two nights in San Francisco"
This hotel is centrally located in San Fancisco and a good sized hotel; you don't get lost in it's size. The staff is fantastic . The bar is small and intimate and easy to strike up a conversation. Go see Tina the bar tender and have her tell you about her designs!Genuine Expedia guest review
"Central location-Not as special as expected"
First room unacceptable. Begrudgingly changed rooms w/o upgrade charge. Fitness center tiny with 3 pieces of equipment. 2 elevators......only 1 worked. Room well appointed. $40 + tax/day parking. They need 30 minutes to get car. However, if you give them a time they will have it there. Next time we'll stay somewhere else that has more to offer.Genuine Expedia guest review
"Great green hotel"
The hotel is right at the entrance to Chinatown and close to union Square. The staff was friendly and helpful. The room a good size. The bed was very comfortable. I loved that it was a green hotel---easy to be environmentally friendly as it is set up well. Recommend the place highly.Genuine Expedia guest review
"Great option for business or leisure"
This "green" hotel is in a great location around the corner from the gateway to Chinatown, so ideal for tourists and quick access to the financial district too. Quick non-hilly stroll from BART station (train from SFO). As per most city center hotels, my standard King room was modest in size (big enough for two) but well appointed (pod coffee maker […] and fridge/minibar). Thoroughly modern streamlined decor and fixtures were in excellent condition -- towels were surprisingly plush. Hotel is 10 stories tall so south-facing rooftop garden patio (replete with a handful of metal tables and chairs) provides a pleasant view of surrounding cityscape. In-room safe was large enough for laptops and even had a second shelf. Didn't try breakfast since too many great options are literally outside your door. Read moreGenuine Hotels.com guest review
"Great hotel right at the Dragon Gate."
Excellent location and very helpful and friendly staff. Less than a block from China Town and about 2 blocks from Union Square.Genuine Expedia guest review
My mother and I really like this hotel. We had a trip to SF for 5 days and 4 nights. The staff was very friendly. Everything was perfect only it was a small hotel, but I guarantee you that this hotel is full of efficiency. Very recommended !!Genuine Expedia guest review
"A Great Hotel"
A wonderful experience. Extremely clean rooms and excellent ambiance. Hotel staff was professional and courteous. Valet service was exceptional, I was worried about letting someone else drive my vehicle but it was returned to me in exactly the condition I left it. The location is incredible as well. A street view gives jaw dropping perspectives of the […] financial district skyline, and a short walk will have you to the piers in no time. It is also 50 feet from the Chinatown Gate. A positive and highly recommended experience! Read moreGenuine Expedia guest review
"Very nice location great service clean and elegant"
Very nice location great service clean and elegant. Could not have expected a better stayGenuine Hotels.com guest review
"Great place to stay"
The stay at this hotel was one of the best we've ever had. I cannot say enough about the staff's kindness and helpfulness. They went above and beyond to help us get to wherever we needed to get, and to make sure we were happy. One half block from the Chinatown gate and we thought it'd be very noisy. Quiet as a mouse.Genuine Expedia guest review
"Orchard Garden was fantastic!"
Greeted by wonderful staff, clean & bright 'GREEN' room, and very comfortable beds. Location was ideal to Chinatown, Union Square, and a brisk walk down to Fisherman's Wharf, Pier 39, etc.Genuine Expedia guest review
"Great location; central to many other venues"
Overall, great location and hotel. Would recommend to others.Genuine Expedia guest review
"Good location, quiet rooms."
We used the hotel as a base to explore SF and liked the location and comfort.Genuine Expedia guest review
Not bad but not great nor unique... the gym was a massive let down with only three machinesGenuine Hotels.com guest review
"Great location, helpful staff"
We really liked the hotel. The location made it easy for us to walk or take one of the bus lines to everything we wished to do. The staff was very eager to help us find our destinations and marked it all out on a map for us to use. We did not eat in the restaurant so no comments there.Genuine Hotels.com guest review
"Quiet, great service + location"
perfect location for business. very quiet. great service. quite a value.Genuine Hotels.com guest review
"Affordable, clean and comfortable, good location"
This hotel is in a good location making easy access to most parts of the city. Friendly staff, good service. Room was a little small, but fine for two people. I was worried that because our room was right next to the housekeeping storage room, noise might wake us up early in the morning, but I am happy to say it did not! Clean, comfortable bed, quiet […] at night. Read moreGenuine Hotels.com guest review
"great get away"
Omg what a find...This was such a good hotel, excellent service, nice clean rooms, excellent location, I could go on and on. I will definitely go back. ..Genuine Hotels.com guest review
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