Nice hotel, great location, fair price.Genuine Hotels.com guest review
Everything was fine except I see a charge from the hotel in my pending credit card charges for the room. Hope this gets cleared up.Genuine Hotels.com guest review
I was happy in every way with this hotel. Reviews prepared me for the less positive points- lack of view from rooms except City View rooms, rather small rooms, tiny fitness center, but none of these were important to me. The bed, cleanliness, and location were, and these were every bit as good as rated. Hotel and rooms (we had 3) were immaculate, bed […] was heavenly, and staff were terrific. Lots of restaurants, coffee shops, and transportation options nearby. We loved it! Read moreGenuine Hotels.com guest review
Nice boutique hotel close to both business and tourist destinations. Only knock is that space is at a premium, both in lobby and in rooms.Genuine Hotels.com guest review
"Stylish boutique feeling"
Small, stylish, contemporary building. Room quite small but very nice. Staff very, very professional and attentive. No free Wifi, a disappointment. 3 blocks to union square, 20 steps to Chinatown gate. You can park at the city garage, Portsmouth Square Garage, which is about five blocks away, for much less per day.Genuine Hotels.com guest review
"Absolutely no complaints!"
Everything was absolutely wonderful. My second time at this hotel and I will do it again! Location, staff, room, facilities, everything you could ask for when traveling, for business or pleasure.Genuine Expedia guest review
"Great staff; Fine location"
The best parts of the Orchard Garden Hotel are the staff...very, very nice, very, very helpful....and the location....right next to the gate into Chinatown! The room was fine...small...not warm and cozy (to us!) and the A/C//Heating thermostat was irritating....keeping the fan running ad infinitum....unless the entire system were turned off. The fact […] that they did not offer bottled water was irritating (although, hint, there is filtered water in the office behind the front desk so....if you bring your own bottles, they can fill them for you). But...in the end....the staff and the location made up for anything else. So, on that basis, we'd recommend it. Read moreGenuine Hotels.com guest review
The morning before checking in to Orchard Gardens, I did not have a reservation. I was supposed to stay at a hotel in an area I didn't view as particularly safe. From the moment I made my reservation, I felt welcome at orchard gardens. I walked in late due to business and the entire staff was incredibly helpful, answering questions, recommending a place […] to eat a late meal and so on. My time there couldn't have gone smoother and I'm so grateful for last minute reservations! Read moreGenuine Hotels.com guest review
"Great location, great place"
We stayed for a long weekend with friends and had a wonerful time. They took exceptional care of us and helped us with a problem with our booking. We love the location, close to most of the city that we enjoy visiting. We were able to walk to many of our destinations. Very comfortable and clean rooms.Genuine Expedia guest review
"Perfect city centre hotel"
We arrived in the rain but we're greeted by Phil who unloaded our bags as we checked in. The front desk staff were helpful. Our room was a good size and was well appointed,clean and modern. The hotel is in the perfect location to visit Union Square and the Chinatown Gate is literally around the corner. I would definitely stay here again.Genuine Expedia guest review
"5 stars all around"
The location is perfect for tourist. It's close to many city attractions and major public transportation. The stuffs are extremely friendly and helpful. The room is very clean and quiet compare to other hotels in the city. A little bonus... the hair dryer was actually able dry my hair, never happen before with other hotels.Genuine Hotels.com guest review
"Moms birthday trip"
I was very pleased with the room and overall cleanliness of the facility. We spent only one night. The garden on the roof was a nice touch.Genuine Hotels.com guest review
"Quiet and Pleasant Stay"
We had a very nice experience. We had three rooms which were all different in layout. The rooms were away from Bush St. and very quiet. The bathrooms were large but the rooms were somewhat small. All were clean, well maintained, and a good value. The location was convenient for us and we walked to all of the places of interest(Union Sq., Chinatown, […] No. Beach, Fisherman's Wharf, Alcatraz Ferry). Breakfast omelets had fresh ingredients as well as a fruit compote. Read moreGenuine Hotels.com guest review
"Great, Eco-friendly hotel"
We had an excellent stay at this hotel. Our room was spacious and clean. Staff was friendly and very accommodating. They allowed us to check out a bit later than usual as our 9 month old was still taking a nap when it was time to check out. Would definitely stay here again on our next trip to SF.Genuine Expedia guest review
"Nice, quiet hotel"
This is a really nice hotel in a very convenient location in downtown SF. We would definitely elect to stay here again. The room was very clean and surprisingly quiet and the bed was as good as any hotel bed I've stayed in (many over the years!). Keep in mind that anywhere in this area you will have to pay for parking at your hotel, and it is the same […] at OG. It was $45 per night (for valet service) and this not included in the price you pay for the room. For us, the convenience of valet parking service was worth the extra $5 + tip. Read moreGenuine Hotels.com guest review
"Close to China Town and UNion square"
not worth the money. I personally did not enjoy the service and will nt stay at any of the sister chains again. There is nothing that stood out to me for this hotel .... Everything was below average .Genuine Expedia guest review
The staff was attentive to our needs and responsive when calling for my vehicle. Although the room was small it was well decorated and clean. The bed and pillows were very comfortable. About the only negative was the view to a rooftop and maintenance/cleaning area. A lower price would make this hotel an excellent value.Genuine Expedia guest review
Would not hesitate to stay again or to recommend to visitors.Genuine Hotels.com guest review
"Nice but unexceptional hotel."
Booked a "junior suite" for my wife's birthday. Large bathroom, large balcony with a view, but small room for the price (about $285 pretax). Staff was great and helpful. Location excellent, literally at the foot of Chinatown and near Union Square, financial district, etc. Valet parking overpriced at $40, with garages nearby.Genuine Expedia guest review
"What a gem!"
I travel a lot for work, and I have to say the Orchard Garden Hotel in San Francisco is absolutely the best place I've ever stayed at. The room was exceptional - on the 10th floor, with a large bathroom that featured a stand-alone glass shower, and beautiful views of the SF skyline. The real key to Orchard Garden though are the staff. I've never met […] a friendlier, more eager-to-please group of people. Doorman Alfonso was particularly exceptional and always went out of his way to make our stay there as comfortable as possible. Housekeeping kept our room tidy no matter how late in the day it was before we left the room. I can't say enough about this wonderful hotel. If you're going to SF, stay in Orchard Garden! Read moreGenuine Expedia guest review
"Very nice boutique hotel"
The Orchard Garden is a small but very nice hotel. Perfectly located near the financial district, the shopping district, Union Square, and right next to Chinatown. The staff is friendly, helpful, knowledgeable of the area, attentive and professional. The rooms are clean and comfortable. The restaurant is great--although a bit overpriced for the area. […] The two reasons I do not give it a 5 rating is due to the hotel's wifi. It's free, but excruciatingly slow. Also, if your device goes idle for more than a few minutes it forces you to login again. As a business traveler, this is unacceptable. Read moreGenuine Hotels.com guest review
First time in San Fran. The staff were friendly and very helpful, the rooms were clean, a great size and the bed was very comfortable. The hotel is in a great location within walking distance to everything! Cab ride to fishermans wharf very affordable around $12. Overall I can not fault my stay at the Orchard Garden at all!! We would stay here agai […] n! Read moreGenuine Hotels.com guest review
"Very nice hotel close to China Town"
Very clean and eco-friendly hotel situated right at the gates to China Town in the Financial District. Very easy walk to the Pier 39, Fisherman's Wharf, and the Moscone Center.Genuine Expedia guest review
"Best Hotel for this price or any price"
Clean. Friendly staff. Great Ambiance. Perfect location. Excellent experience.Genuine Hotels.com guest review
"Perfect downtown location."
This was a return visit to this hotel. The location is well located to Union Square and the financial district. Easy walk to public transportation and shopping. A few blocks from the f-line trolley that will take you anywhere from Castro to Hyde street on the wharf.Genuine Expedia guest review
"Solves the Problem"
This is a nice clean small hotel in San FranciscoGenuine Hotels.com guest review
"Great location near Union Square and Chinatown"
We appreciated that this hotel was LEED certified. The staff was particularly pleasant and helpful. The room was large and well appointed.Genuine Expedia guest review
"Hotel just as previous reviewers stated....."
We picked this hotel after reading many, many reviews at the Expedia website. We were not disappointed! We arrived early in the morning and left our bags and started our sightseeing right away. Our room was comfortable and very clean. The staff was friendly and helpful, especially the concierge, Phil. He helped us get to Oakland easily despite the BART […] strike! We spent four nights and would gladly stay at the Orchard Garden Hotel in the future. Read moreGenuine Expedia guest review
"Favorite SF hotel"
This is always my first choice hotel in SF. Love it - perfect location, quiet, central, and uber clean. Also highly energy efficient, which is a bonus.Genuine Expedia guest review
"Not at your service!"
At check in no one offered to help with bags. Sunday morning needed our car by 10:30. Started calling at 10a.m. Called x1650 as instructed, no answer. Called "0" no answer. Called bell staff...no answer. Called Valet and Front Desk...no answer, after several attempts. Had to walk down to request the car be brought from garage. Twenty minutes later when […] we came down to check out and leave...car was not there. Manager had to go get it and it finally arrived at 10:55...nearly an hour to get a car! We were late to our brunch meeting. There is NO service in this hotel. For the price I expected better. Read moreGenuine Expedia guest review
Excellent hotel. Very friendly staff. Had long conversations with night and day shifts while waiting for valet. That was the only down fall. Other than that, I would definitely return..Genuine Hotels.com guest review
"Comfort in The City"
Room was small, but great - very comfortable, with an innovative energy saving scheme we truly appreciated (ie: every hotel in America should utilize their "key turns on the power in the room" technology). Manager takes action, even when a problem isn't actually within his control. Awakened, as were others, at around 4 a.m. on our first night by banging […] going on outside our window. The manager, when we mentioned it in the morning, made sure to find out what it was (workmen replacing windows in the building next door) and to point out to them that they had been in violation of a city noise ordinance. The banging never happened again. Read moreGenuine Hotels.com guest review
Great place. Very good location.Genuine Hotels.com guest review
"Very nice hotel"
Nice hotel. Very comfortable room with nice soft beds. Staff was very nice and extremely helpful. Next to Chinatown and Union Square. Easy to catch the F train to Fisherman's Warf. We really enjoyed our stay and would definitely recommend staying here.Genuine Expedia guest review
The staff was very friendly and helpful. Overall it was a very pleasant place to stay.Genuine Hotels.com guest review
"No City View!!!!"
They call starring into the wall of the hotel next door "a city view". This place is a joke. Save your money!Genuine Expedia guest review
Very central convenient location and very helpful and friendly stallGenuine Expedia guest review
"Great for a short stay in SF"
My husband and I just spent 3 nights in downtown San Francisco at the Orchard Garden. I'm glad we chose this hotel. It's very central to Union Square, shopping, Chinatown and the North Beach neighborhood with lots of great restaurants. The rooms were spotlessly clean - the place looks brand new. The staff were all very friendly and helpful. The free […] wifi was great also. Our room didn't have much of a view but we didn't mind - it was quiet, and unlike a lot of other properties in SF, it had central air conditioning (much needed during our stay). I got a great nights sleep all three nights. I would definitely recommend this hotel to others. Read moreGenuine Expedia guest review
"Very nice Hotel. The location is super centric. :"
The hotel is next to the Chinese market entrance. Super silent and perfect place for shopping back and forth. I would stay in this hotel on my next trip. The hotel is next to the Chinese market entrance. Super silent and perfect place for shopping back and forth. I would stay in this hotel on my next trip. The hotel is next to the Chinese market entrance. […] Super silent and perfect place for shopping back and forth. I would stay in this hotel on my next trip. Read moreGenuine Expedia guest review
Was not very happy at all with this hotel. First of all...I order a $14.00 continental breakfast from room service. When the meal and bill came, it was $30! There was a $5.00 Delivery Fee (I was on the 2nd floor), and a $4.60 Service Fee!!!!! After calling the manager, i was told the service fee was the gratuity that is automatically added to your bill. […] That's a 33% tip. There was no note on the menu either specifying that gratuity is included. They hotel manager told me they would remove this charge. Upon check out, the charge was NOT removed AND to add insult to injury, I was charged a $1.00 Fee for using their telephone to call the HOTEL about bogus charges. You can image my disgust. How many people overlook these small charges and this hotel is just robbing people! I don't understand how they continue this practice. In addition, no snack/soda vending machines on premises, but they do offer $3.00 12 oz sodas in your room bar. Read moreGenuine Expedia guest review
"Clean, modern and good location."
The hotel is quite new, so rooms are new, good condition, and comfortable. I didn't really interact with the staff except check-in and check-out, and they were nice. I didn't eat there, as it is close to all public transportation (subway, bus, rail), it is easy to go to different restaurants. The only problem is the Internet. It is free but the bandwidth […] seems to be a problem. Simple search to lookup directions was quite ok, but couldn't watch and video, it consistently time out. Read moreGenuine Expedia guest review
This was a very clean, friendly staff, right by the main entrance to Chinatown. The area was quiet and within walking distance of many attractions and public transportation. The room was quite spacious and the nightly turndown service wonderfully unexpected. Would recommend to clients and friends.Genuine Hotels.com guest review
"Stay at Orchard Garden"
Great hospitality, friendly staff, safe environment, andGenuine Expedia guest review
"Very nice, simple and reasonable price"
I stayed in two hotels in SF over two days. This was the second hotel. The price wasn't much higher, but I would stay here 10 times out of 10 over the other. Location-wise, they're about equal - this hotel is right by Union Square, a couple blocks north of Powell Station and has a bus stop close by too. This hotel is also right at the dragon gate going […] into SF's Chinatown, which is impressively large. The big difference is that clearly the city cares more about keeping this area clean, because the streets and sidewalks smell nice. Go four blocks south of union square and it smells like an outdoor port-a-potty. The price is high...in NYC if I paid this much I could stay at an upper end chain or a cheap boutique, but SF's pricing is not something this one hotel can control. The stuff they can control, such as cleanliness and helpfulness of the staff are well done. Read moreGenuine Hotels.com guest review
"Right next door to China gate!"
Staff was polite and prompt, room was quiet and clean. would stay there again.Genuine Expedia guest review
"Nice hotel convenient to Chinatown"
Enjoyed our stay at this hotel. The room was nice and clean. We had no issues during our stay.Genuine Expedia guest review
"Getting what you pay for"
You do not get what you pay for rooms were small, no water pressure, beds were uncomfortable,and my view was terrible I will never stay at this hotel againGenuine Expedia guest review
"Good location but limited amenities."
Our room was lovely and the location was excellent. the staff was not very knowledgable or helpful with restaurant recommendations, parking, valet, or sites. Even though the site says it has a fitness center it is not really, with only 3 cardio machines. the fee to go to a real fitness center was 15$ per person! there were 4 of us! so not too happy […] . Read moreGenuine Expedia guest review
"Great hotel - great location"
Stayed at the orchard garden hotel for 4 days & was extremely pleased w/the cleanliness, location & helpfulness of the staff. They recommended dining & tours which were the best! Don't miss the French cafe across the street (eggs Benedict).Genuine Hotels.com guest review
"Two nights in San Francisco"
This hotel is centrally located in San Fancisco and a good sized hotel; you don't get lost in it's size. The staff is fantastic . The bar is small and intimate and easy to strike up a conversation. Go see Tina the bar tender and have her tell you about her designs!Genuine Expedia guest review
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