Was not very happy at all with this hotel. First of all...I order a $14.00 continental breakfast from room service. When the meal and bill came, it was $30! There was a $5.00 Delivery Fee (I was on the 2nd floor), and a $4.60 Service Fee!!!!! After calling the manager, i was told the service fee was the gratuity that is automatically added to your bill. […] That's a 33% tip. There was no note on the menu either specifying that gratuity is included. They hotel manager told me they would remove this charge. Upon check out, the charge was NOT removed AND to add insult to injury, I was charged a $1.00 Fee for using their telephone to call the HOTEL about bogus charges. You can image my disgust. How many people overlook these small charges and this hotel is just robbing people! I don't understand how they continue this practice. In addition, no snack/soda vending machines on premises, but they do offer $3.00 12 oz sodas in your room bar. Read moreGenuine Expedia guest review
"Clean, modern and good location."
The hotel is quite new, so rooms are new, good condition, and comfortable. I didn't really interact with the staff except check-in and check-out, and they were nice. I didn't eat there, as it is close to all public transportation (subway, bus, rail), it is easy to go to different restaurants. The only problem is the Internet. It is free but the bandwidth […] seems to be a problem. Simple search to lookup directions was quite ok, but couldn't watch and video, it consistently time out. Read moreGenuine Expedia guest review
This was a very clean, friendly staff, right by the main entrance to Chinatown. The area was quiet and within walking distance of many attractions and public transportation. The room was quite spacious and the nightly turndown service wonderfully unexpected. Would recommend to clients and friends.Genuine Hotels.com guest review
"Stay at Orchard Garden"
Great hospitality, friendly staff, safe environment, andGenuine Expedia guest review
"Very nice, simple and reasonable price"
I stayed in two hotels in SF over two days. This was the second hotel. The price wasn't much higher, but I would stay here 10 times out of 10 over the other. Location-wise, they're about equal - this hotel is right by Union Square, a couple blocks north of Powell Station and has a bus stop close by too. This hotel is also right at the dragon gate going […] into SF's Chinatown, which is impressively large. The big difference is that clearly the city cares more about keeping this area clean, because the streets and sidewalks smell nice. Go four blocks south of union square and it smells like an outdoor port-a-potty. The price is high...in NYC if I paid this much I could stay at an upper end chain or a cheap boutique, but SF's pricing is not something this one hotel can control. The stuff they can control, such as cleanliness and helpfulness of the staff are well done. Read moreGenuine Hotels.com guest review
"Right next door to China gate!"
Staff was polite and prompt, room was quiet and clean. would stay there again.Genuine Expedia guest review
"Nice hotel convenient to Chinatown"
Enjoyed our stay at this hotel. The room was nice and clean. We had no issues during our stay.Genuine Expedia guest review
"Getting what you pay for"
You do not get what you pay for rooms were small, no water pressure, beds were uncomfortable,and my view was terrible I will never stay at this hotel againGenuine Expedia guest review
"Good location but limited amenities."
Our room was lovely and the location was excellent. the staff was not very knowledgable or helpful with restaurant recommendations, parking, valet, or sites. Even though the site says it has a fitness center it is not really, with only 3 cardio machines. the fee to go to a real fitness center was 15$ per person! there were 4 of us! so not too happy […] . Read moreGenuine Expedia guest review
"Great hotel - great location"
Stayed at the orchard garden hotel for 4 days & was extremely pleased w/the cleanliness, location & helpfulness of the staff. They recommended dining & tours which were the best! Don't miss the French cafe across the street (eggs Benedict).Genuine Hotels.com guest review
"Two nights in San Francisco"
This hotel is centrally located in San Fancisco and a good sized hotel; you don't get lost in it's size. The staff is fantastic . The bar is small and intimate and easy to strike up a conversation. Go see Tina the bar tender and have her tell you about her designs!Genuine Expedia guest review
"Central location-Not as special as expected"
First room unacceptable. Begrudgingly changed rooms w/o upgrade charge. Fitness center tiny with 3 pieces of equipment. 2 elevators......only 1 worked. Room well appointed. $40 + tax/day parking. They need 30 minutes to get car. However, if you give them a time they will have it there. Next time we'll stay somewhere else that has more to offer.Genuine Expedia guest review
"Great green hotel"
The hotel is right at the entrance to Chinatown and close to union Square. The staff was friendly and helpful. The room a good size. The bed was very comfortable. I loved that it was a green hotel---easy to be environmentally friendly as it is set up well. Recommend the place highly.Genuine Expedia guest review
"Great option for business or leisure"
This "green" hotel is in a great location around the corner from the gateway to Chinatown, so ideal for tourists and quick access to the financial district too. Quick non-hilly stroll from BART station (train from SFO). As per most city center hotels, my standard King room was modest in size (big enough for two) but well appointed (pod coffee maker […] and fridge/minibar). Thoroughly modern streamlined decor and fixtures were in excellent condition -- towels were surprisingly plush. Hotel is 10 stories tall so south-facing rooftop garden patio (replete with a handful of metal tables and chairs) provides a pleasant view of surrounding cityscape. In-room safe was large enough for laptops and even had a second shelf. Didn't try breakfast since too many great options are literally outside your door. Read moreGenuine Hotels.com guest review
"Great hotel right at the Dragon Gate."
Excellent location and very helpful and friendly staff. Less than a block from China Town and about 2 blocks from Union Square.Genuine Expedia guest review
My mother and I really like this hotel. We had a trip to SF for 5 days and 4 nights. The staff was very friendly. Everything was perfect only it was a small hotel, but I guarantee you that this hotel is full of efficiency. Very recommended !!Genuine Expedia guest review
"A Great Hotel"
A wonderful experience. Extremely clean rooms and excellent ambiance. Hotel staff was professional and courteous. Valet service was exceptional, I was worried about letting someone else drive my vehicle but it was returned to me in exactly the condition I left it. The location is incredible as well. A street view gives jaw dropping perspectives of the […] financial district skyline, and a short walk will have you to the piers in no time. It is also 50 feet from the Chinatown Gate. A positive and highly recommended experience! Read moreGenuine Expedia guest review
"Very nice location great service clean and elegant"
Very nice location great service clean and elegant. Could not have expected a better stayGenuine Hotels.com guest review
"Great place to stay"
The stay at this hotel was one of the best we've ever had. I cannot say enough about the staff's kindness and helpfulness. They went above and beyond to help us get to wherever we needed to get, and to make sure we were happy. One half block from the Chinatown gate and we thought it'd be very noisy. Quiet as a mouse.Genuine Expedia guest review
"Orchard Garden was fantastic!"
Greeted by wonderful staff, clean & bright 'GREEN' room, and very comfortable beds. Location was ideal to Chinatown, Union Square, and a brisk walk down to Fisherman's Wharf, Pier 39, etc.Genuine Expedia guest review
"Great location; central to many other venues"
Overall, great location and hotel. Would recommend to others.Genuine Expedia guest review
"Good location, quiet rooms."
We used the hotel as a base to explore SF and liked the location and comfort.Genuine Expedia guest review
Not bad but not great nor unique... the gym was a massive let down with only three machinesGenuine Hotels.com guest review
"Great location, helpful staff"
We really liked the hotel. The location made it easy for us to walk or take one of the bus lines to everything we wished to do. The staff was very eager to help us find our destinations and marked it all out on a map for us to use. We did not eat in the restaurant so no comments there.Genuine Hotels.com guest review
"Quiet, great service + location"
perfect location for business. very quiet. great service. quite a value.Genuine Hotels.com guest review
"Affordable, clean and comfortable, good location"
This hotel is in a good location making easy access to most parts of the city. Friendly staff, good service. Room was a little small, but fine for two people. I was worried that because our room was right next to the housekeeping storage room, noise might wake us up early in the morning, but I am happy to say it did not! Clean, comfortable bed, quiet […] at night. Read moreGenuine Hotels.com guest review
"great get away"
Omg what a find...This was such a good hotel, excellent service, nice clean rooms, excellent location, I could go on and on. I will definitely go back. ..Genuine Hotels.com guest review
"Clean and Convenient"
Clean, comfortable and convenient to Chinatown, trolley/bus transportation and Union Square.Genuine Expedia guest review
"More than it was worth."
I paid way more than I think this hotel was worth and they nickle and dime you to death!Genuine Expedia guest review
"A nice relaxing stay in a busy city"
I really enjoyed this hotel. The bed was very comfortable. The AC wasn't loud. We were facing away from the street so it was very quiet. I never heard a neighbor. I have to say, its one of the only hotels I have ever stayed at that I got a good nights sleep. The staff was very courteous and checked our bags when we got their earlier than check in...and […] also held our bags on our last day when we had an evening flight. The only negative I could say is that the shower had no pressure...but that is to be expected in a "Green" hotel. So it wasn't a huge problem. Overall, I would gladly recommend this place and also recommend the pizza place down the block...it was amazing! Read moreGenuine Expedia guest review
"Superb facility, compassionate staff"
The hotel is a small eco-friendly hotel, right near the Chinatown gate. Excellent location, with lots of restaurants nearby, easy walk to every, and public transit aplenty nearby. Room was small, but exceptionally well-laid out. Bathroom was large and everything worked well. The staff were perhaps the best I have had in a hotel in some years. Upon […] arriving to SF, I learned that my mom had died. I informed the staff on check in and the promised to work with me in order for me to leave early. They bought a small box of truffles to my room later that evening. All around excellent people. I would hesitate to stay here again. Read moreGenuine Expedia guest review
"Perfect boutique hotel."
This was my third stay at the Orchard Garden Hotel & will continue staying there in the future. It's in a great location, well maintained, quiet rooms, and a great staff.Genuine Expedia guest review
Nice hotel, friendly staff, quiet location, comfortable room. If not for the toe nail and dead bug on the carpet when I walked in the room, I would have rated the cleanliness higher. Suggest the rooms are vacuumed when guests check out of the hotel. I would definitely stay at this hotel again.Genuine Hotels.com guest review
"Clean comfortable hotel in a convenient location"
Good centralized location - close to chinatown, union square, financial district and buses/cable cars/rails for easy transportation. Very clean, comfortable and decent sized for San Francisco. Priced well. The house-keeping was slightly (very slightly) aggressive where they will call you over the hotel phone to ensure you don't need house-keeping if […] you left the do-not-disturb sign on your door for too long. But I'd rather the room be clean than the house-keeping not come around. Read moreGenuine Expedia guest review
"Newer hotel with good location and service"
We were very pleased with its friendly staff service, and convenient location.Genuine Expedia guest review
We only stay one night and but is was a very clean very nice room and the breakfest was good! The location is right in the middle of everythingGenuine Hotels.com guest review
pretty good location, clean room, friendly staff. We enjoyed this stay.Genuine Expedia guest review
Great hotel in a convenient location...would highly recommend!Genuine Expedia guest review
Good service, convenient locationGenuine Hotels.com guest review
The hotel was in an ideal location, at the entrance to Chinatown and very close to shopping at all the upscale stores and Union Square. We had a double/double on the street side. I had read reports that the street-side rooms were quite noisy, but we didn't have a problem sleeping, even though we were there on the weekend. The only extraordinary noise […] was a garbage truck early one morning. The room was more spacious than I expected and very comfortable. The one small criticism I have is that they should have instructions in the room as to how to use the DVD player. We had to call the desk; someone came right up and told us we had to turn on the TV to make the DVD player work. Read moreGenuine Hotels.com guest review
Just realized they charged me for the room when I checked out, even though the room was paid for in full via hotlels.com. Now I have to go through the hassle of getting my money back.Genuine Hotels.com guest review
The hotel was very comfortable. The staff at the front desk were very friendly. The location is quite good, though it's still a bit of a walk to Market Street. I didn't eat in the vicinity of the hotel, but it looked like there were quite a few places to get food nearby.Genuine Hotels.com guest review
I had a generally great stay at Orchard Garden! Two issues I took with the place though: First, there was one woman at the desk who was rude both when I called to see if my room was ready for check-in and when I requested an extra half an hour for checkout due to a meeting that ran until the designated noon checkout time. She treated me like a child […] and was highly unpleasant. Second, the room was pretty small. Fine for one person, but quite cramped for two. Those aside, the rest of the staff was extremely accommodating and the room was clean and fresh. The location cannot be beat - a door down from Chinatown, great shopping, and a 10 minute walk to Washington Square Park. I'd stay again, especially if I didn't have to valet my car for $40/night! Read moreGenuine Hotels.com guest review
"Ok. LEED certified... barely."
The restaurant, rooms, service and decor were all... ok. Nothing exciting, nothing special. It is LEED certified, which is why I stayed there. But it feels just barely LEED certified. The products are "eco" products, but not natural. The coffee is not fair trade nor organic. The restaurant and mini-bar snacks... are 1/2-way there. They don't live up […] to the name "Roots." There must be better, deeper green hotels in San Francisco. This is surface-level green. Read moreGenuine Expedia guest review
"We all enjoyed our stay"
We were greated at the door by Victoria, and she was so very helpful and pleasant, she gave us an upgrade to get us checked in early, suggested a great place to eat and tips on Chinatown. Everyone we dealt with were friendly and helpful. The room was very clean and I like that it is an ECO friendly hotel. Although we had read reviews saying it was noisy, […] we did not notice this at all. The location worked out very well for us, close to the cable cars and Market St. for other public transportation, made it easy to get to where we wanted to go without always taking a cab. We all enjoyed our stay very much. Read moreGenuine Expedia guest review
"Very good hotel in downtonw SF, but rather pricey"
The Orchard Park is a very well maintained and friendly mid-sized hotel. It's clean, quiet and well-located near Union Square and just outside the Grant Ave. Chinatown gateway.Genuine Expedia guest review
"Great place to stay"
Stayed several times - always a great experience.Genuine Hotels.com guest review
Restaurant was excellent too.Genuine Hotels.com guest review
"Hotel lives up to "green" designation"
Easy to find, next door to gate into China Town. I was given choice of quiet room on 3rd floor or near the elevator. I would have preferred a higher floor, but took the quiet room. It was quiet. The room was too small for 2 people. Had to practically turn sideways to walk between bed and dresser. Nice pleasing renovation. The upkeep was scored 4 only […] because they should oscure the window where the pigeons live and poop. Breakfast at Roots was great, delicious coffee. Read moreGenuine Expedia guest review
"Comfort & Location are Awesome"
We loved this hotel. It's convenient to everything downtown, the staff are extremely helpful (they kept our bags after checkout until our shuttle pick up time), and the bedding is so comfortable. Anytime we go back to SF we'll stay there!Genuine Expedia guest review
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