NaturaPark Beach EcoResort & Spa - All Inclusive - Punta Cana

This is a resort property that the grounds and gardens are very beautiful and well maintained. The hotel room that we were first placed in was on the main floor and was very musty with a few light bulbs burnt out and a toilet that wouldn't even flush toilet paper. So, at check-in there was toilet paper in the toilet. Day two we requested a different […] room and on day three were placed in a room on the 2nd floor that had a slight musty smell which was a great improvement. The toilet flushed normally and all light bulbs worked but the small refrigerator in the room cooled drinks by just a few degrees and the tv didn't work at all. We had no intention to be watching tv or drinking the soda from the fridge so this was not a problem for us. At check-in the desk attendant wanted to know how we booked this hotel. And informed us that they just don't get many visitors from the United States and he was very short with us. I had informed him that just a few days prior to check in I had our tour company contact the hotel for a taxi to pick us up at the airport and there was no taxi waiting for us at the airport- he said "well, whoever told you that was wrong because we don't do that" The other desk attendants that we had contact with were very nice and the waitstaff was hit and miss with quality care. A few of the bartenders were very nice and the service was always increased by just a dollar or two tip here and there. The hotel was full of Canadian and Russian vacationers. Which is the norm as per hotel staff. As per staff information the Russians never tip and the Canadians do occasionally which may play a role in the quality of service despite the all inclusive hotel statis. No matter where you are service is increased by tipping. This is not a bad hotel as we always felt safe and the quality of food was good. Did have one of the servers at the buffet drop the tongs for the roast beef on the floor and pick it up and put it back to continue use...? All said, we had a very nice Read more

Genuine Hotels.com guest review

Pros: Incredible landscaping of the hotel grounds and lovely private beach. The Animation team were great at trying to ensure that everyone was having a good time with activities. Great buffet with a lot of variety for everyone whether you eat meat or are a vegetarian. Cons: Poor air conditioning. We asked several times if the conditioning could be […] adjusted and the staff said they'd take care of it but never did. It wasn't intolerable, but not comfortable. If it were not for the fan we would not have been able to handle it. We just returned from our trip in March. I would imagine it would be unbearable for one vacationing in the warmer months. Additionally, we had difficulty getting an outside line and kept getting the run-around with confirming out transportation back to the airport. We kept being told it was someone else's responsibility. Another guest tried to help us by telling us what worked for them. He said that if you mention that you are moving to a different hotel if the problem is not resolved, the. The staff willbe motivated to help you. - This proved to be true for the transportation, but the air conditioning remained very low. As mentioned, it was not intolerable, but we just wished we could return to a cool room after a day at the beach. Read more

Genuine Expedia guest review

As others have said, the hotel ground is BEAUTIFUL but the service is awful, food is only quantity, zero quality and so are the drinks. Don't even think of asking for some kind of service as you won't be helped and if you have a stroller make sure it's lightweight, you have to pass by a full set of stairs to get to all rooms from the lobby!!!!!! Also, […] there's no point of booking the "a la carte" restaurant... food is awful (even worse than the buffet, if possible) plus the selction is very limited so you actually come out still hungry!!!Oh and if you'd like lobster at the fish restaurant, is 30$ extra thank you very much!!! I though others had exaggerated with bad reviews but this hotel sucks (despite the beach and the garden been wonderful) Read more

Genuine Expedia guest review

Overall a good experience. Requiring diner reservations 2 days in advance and having a small window during the morning to do so was clearly designed to keep guests from using the nicer restaurants, but the buffet was pretty good. They did a really nice job on the grounds and there were a lot of birds, fish, turtles and wildlife around. Some of the grounds […] were a little older and run down, but i preferred the natural settings to something ultra-modern and clean. I would return. Read more

Genuine Hotels.com guest review

Whew!!! Going to the DR is a blast but this place was a real treat. Its affordable, its extremely well kept and beautiful and the staff is incredibly gracious. Special shout out to the front desk with Rosa and especially Kary who had just the most entertaining personalities. No real complaints and the people who do are generally hoitsy-toitsy who need […] to leave in comfortable land and be spoiled. Make sure you walk off the resort down the street and to where the real Dominicans are partying about 3/4 to a mile away. Wow I ain't never seen anything like that.!! That's all I can say. There are no drawbacks to this hotel. Oh there is one. Some of the guests are real annoying and there's music going and they don't even know how to enjoy themselves. Oh well. Read more

Genuine Hotels.com guest review

Since We got there The employees welcome us with a excelent customer service. The Food was supreme, Activities and entertaiment was A + . The Only thing I can recommend to the resort is to Upgrade the Tv"s and quality of cable.Our room was very nice decorated and quite when is time to sleep you really can count on the quite area. The Flamingos and rest […] of the animal are beautiful. Read more

Genuine Hotels.com guest review

very good hotel & resort, i stay from june 22 to june 28, 2011 people were friendly and kind, beautiful beach and pool. every night theres an entertaiment shows. the only thing i didnt like was that the restaurant dont have AC all restaurant are open and its very hot.

Genuine Expedia guest review

The hotel park and hotel service are in the rank of 5 star hotel, hower the rooms are old, shabby and with half broken amenities if you can call them amenities at all. TV in the room was a model produced in 1970 - ies. Because of the room conditions the hotel is ranked as a 3 star hotel, otherwise it could be ranked much higher. Hotel beach is great, […] security is awesome and service is one of the best service i had so far on any vacation. Read more

Genuine Expedia guest review

My husband and I recently stayed at the resort and very much enjoyed it. The grounds are beautiful with little bridges, natural foliage and birds to enjoy viewing such as flamingos and storks. The pool and beach were quite nice. The room wasn't fancy(closet hard to open, decor a little tired) but it was clean and safe and fine for our needs. The TV […] actually got a number of English channels which was a bonus. The food was great, particularly at the buffet which offered a lot of choices from lamb to fries to fresh fruit. We also tried all three restaurants and enjoyed them. Just remember to book the restaurants ahead of time as you need a ticket (they're all free, however). It's easy to book extra excursions through the hotel and we took a trip out on the water that way. There are free watercraft (paddle boats, etc.) which are fun although you can't really go too far. We also used the gym (which could really use an update) and tried the spa (which was fine - I'd recommend a massage). If you're looking for a pretty, natural setting with a nice beach and good food, this is a great spot. Read more

Genuine Hotels.com guest review

The resort grounds were nice. Beach was very nice, although you had to get there early to find a lounger. Staff was friendly and helpful. Rooms really need updating. Food was not the greatest. Lots of selection though. Evening entertainment was great!

Genuine Expedia guest review

The front desk has attitude as did most of the employees throughout the hotel (with the exception of the entertainment staff which tried very hard to give people a good time). Everyone who works there it seems hates their job. The room smelled of mildew (I understand that this is a tropical island and this can happen though) and was not what I expected. […] The grounds of the resort is actually quite nice, there are wild birds, flamingos, a small pond that is indeed teeming with fish. On the beach there are plenty of lounge chairs and palapas to sit under. The pool is small and horrible. There was plenty of food and for the price of this resort I thought the food was great. Fresh fish everyday as well. My only complaint there is that the waiters are all lecherous and gross. In the morning you have to ask for coffee and they will get you a coffee but begrudgingly, usually there is half of a caraffe on the tables but sometimes it is cold and then you would have to ask and then ask for the hot milk. No fresh coffee throughout the day, there are horrible coffee machines. The surrounding area is the worst I have ever seen, there is a mini mall (shanty town) in walking distance and they will harrass you, and I do mean harrass you and try to sell you worthless junk for $20. they get angry when you say no. There are only 3 hotels on this side of punta cana so this must be the bad side. The nightly entertainment was great, they tried very hard to make people happy. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

me encanto, es un hotel muy bonito,comodo ,las habitaciones grandes, limpias y en buenas condiciones, la comida muy buena.Se lo recomiendo a todos para pasar unas bonitas vacaciones !!!

Genuine Hotels.com guest review

Me gusto mucho el hotel, pero particularmente el servicio muy bueno, muy disfrutable.

Genuine Hotels.com guest review

Hôtel moyen sans plus, ne correspond pas à un 5* mais plutôt à un 3*. Chambre correcte. Buffets et restaurants corrects. Les moins : plage pas propre (alors que celles des hôtels mitoyens l'étaient), chaises longues en manque évident car la plupart sont cassées, et surtout personnel de la réception très désagréable et discourtois !!...

Genuine Expedia guest review