All hotels in El Paso, Texas, United States of America
1 room, 2 adults
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6351 Gateway Boulevard West, El Paso, TX, 79925, United States of America, ‏‎855-239-9227
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4.1 / 5Excellent

Score breakdown (from 247 reviews)

Average rating for:

  • Cleanliness
    4.3
  • Service
    4.1
  • Comfort
    4.1
  • Condition
    4.1
  • Neighborhood
    4.1
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4.0 / 5Excellent
Remodel was nice. You could hear freeway all night.
Genuine Hotels.com guest review
Response by Holiday Inn El Paso Airport
We appreciate your feedback. I am glad that you enjoyed your stay with us. However, I am sorry for the inconvenience you had. Thank you again for staying with us and we look forward to seeing you again soon! Warm regards, Jerome Hopkins, CHA General Manager Holiday Inn El Paso Airport
1 night trip Jul 20, 2015
Chuck
US
4.0 / 5Excellent
"Good hotel, little sleep"
The hotel was very clean and the staff was friendly. However we were wide awake after only 2 hours of sleep because the person on the room above us kept on walking up and down in the room and there was no way of getting around the noise.
Genuine Hotels.com guest review
Response by Holiday Inn El Paso Airport
Thank you for choosing the Holiday Inn El Paso for your accommodation needs. I appreciate your wonderful comments about our immaculate property and generous service. However, please accept my apologies for the disruptions you experienced due to the noise. I agree that interrupted sleep can easily change a hotel stay from great to poor and I'm so sorry that happened to you. We hope to welcome you once again to our hotel. Warm regards, Jerome Hopkins, CHA General Manager Holiday Inn El Paso Airport
1 night romance trip Jul 11, 2015
A Traveler
US
4.0 / 5Excellent
"Great hotel!!!"
Great place to stay!! Good location and plenty of places to eat! Will def stay here again!!!!
Genuine Hotels.com guest review
Response by Holiday Inn El Paso Airport
Thank you for staying with us at the Holiday Inn El Paso and sharing your wonderful experience with others. It is great to hear that our wonderful location was the highlight of your stay and we are absolutely delighted that you will be returning to stay with us again. It was a pleasure to serve you and please hurry back soon! Warm regards, Jerome Hopkins, CHA General Manager Holiday Inn El Paso Airport
1 night family trip Jun 5, 2015
Christopher
US
5.0 / 5Outstanding
"Very Hot in El Paso, the Hotel was so cool...."
Fantastic Staff...>All were kind, courteous and professional...
Genuine Hotels.com guest review
Response by Holiday Inn El Paso Airport
Thank you for taking the time to post your comments regarding your stay at the Holiday Inn El Paso. Comments like yours motivate us to continue delivering the best service around. I'll be sure to share this great feedback with our staff because they always love knowing they made your stay enjoyable. We hope to have the opportunity of serving you many times in future! Warm regards, Jerome Hopkins, CHA General Manager Holiday Inn El Paso Airport
2 night romance trip Jun 19, 2015
Ronald
US
4.0 / 5Excellent
"el paso"
Overall a great experience
Genuine Hotels.com guest review
Response by Holiday Inn El Paso Airport
Thank you for taking the time to post your feedback and for the four star rating regarding your stay at the Holiday Inn El Paso. I was happy to see how much you enjoyed your stay with us. Our staff is always pleased to receive great feedback and I can't wait to share this with them. We do hope to welcome you back very soon! Warm regards, Jerome Hopkins, CHA General Manager Holiday Inn El Paso Airport
2 night trip May 29, 2015
JEFF
US
3.0 / 5Good
"Good location, easy access."
Our stay at this motel was OK, but there were a few things that could be better. Our main complaint was the shower. When we turned it on the pipes rattled and made a loud noise. When the hot water was on the noise stopped, but the cooler you ran the water, the more the pipes rattled and made noise. The shower head spray was very limited and all this made for an uncomfortable shower. The room on the floor above us was very loud. You could hear and feel the people walking. Other than that the location was good, easy in and out. There is a restaurant next door which was convenient.
Genuine Expedia guest review
Response by Holiday Inn El Paso Airport
Thank you for taking the time to post a review about your recent stay at the Holiday Inn El Paso. We are glad that our proximity to the airport and restaurants were perfect for your needs. However, I am sorry for any inconvenience caused due to the shower head not functioning well, as well as, the noise issues you encountered. I have alerted my maintenance team regarding the shower head to fix it immediately. Please know that we are constantly trying to find better sound proofing options for our hotel so that we can resolve the noise issue. We were pleased to note that you enjoyed other aspects of our hotel and do hope you will consider a return visit and enjoy a much quieter stay. Warm regards, Jerome Hopkins, CHA General Manager Holiday Inn El Paso Airport
Other trip May 24, 2015
A Traveler
US
5.0 / 5Outstanding
"Extremely helpful"
The shuttle service saved my weekend. The employees were very helpful. The food was very good. My room was very comfortable. However, when I walked into my room there were large stains all over the white comforter. Luckily I brought my own blankets. The bathroom smelled like sewage. Other than that it was very spacious and clean. I had an amazing stay. The location was close to shopping centers and a lot of really good restaurants. The staff was very helpful on things to do around town.
Genuine Expedia guest review
Response by Holiday Inn El Paso Airport
Thank you for staying with us at the Holiday Inn El Paso and sharing your experience with others. We strive to be number one in our market by providing exceptional service, comfortable accommodation, as well as, courteous and informative associates. We are extremely happy to hear that you enjoyed our restaurant and the location was perfect for your needs. However, I am sorry for the inconvenience you had while you were here. Thank you again and we hope to see you back soon! Warm regards, Jerome Hopkins, CHA General Manager Holiday Inn El Paso Airport
Other trip May 18, 2015
Kayla
US
5.0 / 5Outstanding
Great staff. Shuttle took us anywhere we wanted/needed to go.
Genuine Expedia guest review
Response by Holiday Inn El Paso Airport
Thank you for taking notice of our excellent shuttle team that goes above and beyond in assisting our guests when providing transportation to and from the airport, as well as, to other places. Our drivers love taking our guests where they need to go, whether it be the airport, local shopping or just a trip to the movies, so thank you for utilizing this free service. We appreciate your compliments about our associates and do hope to welcome you again when you are in El Paso. Warm regards, Jerome Hopkins, CHA General Manager Holiday Inn El Paso Airport
Other trip May 15, 2015
A Traveler
US
5.0 / 5Outstanding
"We would stay again."
The hotel is a nice place in the middle of El Paso. We were neglected to be told that we didn't have the complimentary breakfast, but hat was okay. We went out. The service was good, and everything was clean; minus the beers left in the fridge, so we were very comfortable even in the heart of El Paso. Overall it was a very pleasant stay.
Genuine Hotels.com guest review
Response by Holiday Inn El Paso Airport
Thank you for taking the time to post such wonderful comments about your stay at the Holiday Inn El Paso. I was completely delighted to hear how much you enjoyed your stay with us and I'm grateful for your enthusiastic compliments about our location, service and clean accommodation. Our staff is always pleased to receive great feedback and I can't wait to share this with them. However, I am sorry that you were not informed earlier that we do not provide complimentary breakfast. Thank you once again and we do hope to welcome you back very soon! Warm regards, Jerome Hopkins, CHA General Manager Holiday Inn El Paso Airport
1 night romance trip Apr 14, 2015
Andrew
US
5.0 / 5Outstanding
"Fun at the ballpark !"
One of the best Holiday Inns I have stayed at...The staff was great, very helpful and friendly...The rooms were new and comfortable...Great ballpark across the street, loads of fun!
Genuine Hotels.com guest review
1 night trip with friends Apr 17, 2015
Mike
US
5.0 / 5Outstanding
"Nice small hotel."
Staff is very friendly and helpful. Beds are comfortable and rooms are very clean.
Genuine Expedia guest review
Other trip Apr 12, 2015
A Traveler
US
4.0 / 5Excellent
"Just ok..."
The facility was well maintained and clean. Service was not as good, breakfast took way too long, the bar was not open until 3pm and the service was VERY SLOW. Check-in took 20 minutes - too long, not efficient.
Genuine Hotels.com guest review
2 night family trip Mar 27, 2015
A Traveler
US
3.0 / 5Good
"Holiday Inn"
Hotel staff was very friendly. Fitness Center had good machines and was well maintained. The room was newer looking with modern amenities. The bed wasn't very comfortable and there was a cockroach in the bathroom.
Genuine Expedia guest review
Other trip Mar 30, 2015
Stephen
US
5.0 / 5Outstanding
"Great place to saty"
Excellent Location and superb service
Genuine Hotels.com guest review
1 night business trip Mar 24, 2015
Prashant
US
4.0 / 5Excellent
Nice hotel and great staff. The room was clean. The only complain i have is that when i came back to my room after a long day and found out that housekeeping didn't clean room.
Genuine Expedia guest review
Other trip Mar 30, 2015
A Traveler
US
5.0 / 5Outstanding
"Overall Stay"
The room was very nice and it had everything you would need, we did have a problem with the air condition that would not stay on even though we placed it to the max in temp, besides we had a good stay. Thank you and yes I would stay there again.
Genuine Expedia guest review
Other trip Mar 28, 2015
Tony
US
5.0 / 5Outstanding
"Amazing"
I had to go to a family funeral and the last minute booking was wonderful. There were restaurants, bank and shops all nearby. The staff and hotel was wonderful as well! Very, very pleased!
Genuine Hotels.com guest review
2 night family trip Feb 20, 2015
Esmeralda
US
2.0 / 5Fair
"Dirty Long Johns"
Very disappointed when booking. I booked for a queen/queen only to get to the hotel and to be told a King with a pull out was available. Get to the room and pull the pull out to make for 2 teens to sleep on for the night only to find dirty sheets still on the bed along with a pair of dirty long johns. Hotel worker moved us to a new room only to have the walk in shower leak all over the bathroom floor.
Genuine Hotels.com guest review
1 night family trip Jan 3, 2015
A Traveler
US
4.0 / 5Excellent
"Cross country drive!"
great!
Genuine Hotels.com guest review
1 night family trip Mar 3, 2015
Sheila
US
4.0 / 5Excellent
"Nice convenient clean hotel"
Hotel is only about 6 months old and still clean clean! Staff was great, nice happy hour everyday. They have shuttled and took us to best mexican restaurant in town. Lots of parking and easy on and easy off of I10. The room was great. The bathroom floor needs elbow grease but rest of room spotless and it was pretty quiet. Breakfast was yummy and worth getting. I would stay again if I am out that way!
Genuine Hotels.com guest review
1 night romance trip Mar 10, 2015
Megan
US
5.0 / 5Outstanding
"enjoyed my stay great place"
everything was outstanding friendly employees great location
Genuine Expedia guest review
Other trip Mar 7, 2015
chris
US
4.0 / 5Excellent
Good hotel but the heater had a little issue with heating up. Other than that it was great hotel.
Genuine Expedia guest review
Other trip Mar 7, 2015
Cubs Fan
US
5.0 / 5Outstanding
"Best Holiday Stay yet!!"
Everything about this hotel was excellent, from the time of arrival to the time of departure we experience one of the best customer service in a hotel.
Genuine Hotels.com guest review
1 night family trip Feb 26, 2015
Aldo
US
2.0 / 5Fair
"No more."
The hotel and the service are fine, room and bathroom clean, good restaurant, good service, but too noisy. It is to close to the freeway. Very hard to get to sleep even if very tired.
Genuine Hotels.com guest review
1 night business trip Feb 27, 2015
MASSIMO
US
5.0 / 5Outstanding
"Great experience"
Great! The only suggestion that I have (and it's minor) is that the window coverings are only thin drapes and don't block out the light from the neon sign of the adjacent Taco Cabana.
Genuine Hotels.com guest review
1 night trip Feb 22, 2015
Wesley
US
4.0 / 5Excellent
Prefer Holiday Inn Express Nice room and quiet Not enough TV channels
Genuine Expedia guest review
Other trip Feb 23, 2015
A Traveler
US
3.0 / 5Good
"Modern Hotel"
They never clean up my room, bad service
Genuine Hotels.com guest review
2 night business trip Feb 18, 2015
Rogelio
US
2.0 / 5Fair
"Nice hotel, terrible staff"
Loved everything about the stay except for staff that checked me in. He did not communicate and actually lied about amenities I would receive while there. The stay was nice & quick. Called to inquire about random charges and was then told policy. Manager did a great job of resolving the issue. Great manager, terrible staff.
Genuine Hotels.com guest review
1 night romance trip Feb 15, 2015
A Traveler
US
5.0 / 5Outstanding
"Nice Hotel to stay at"
All I can say is that I really enjoyed my stay the staff was very nice rooms were clean breakfast was delicious the kids eat free breakfast lunch and dinner I really enjoyed the drinks at the bar the bartender Hugo Rodriguez was an excellent bar tender very nice and attentive also if you stay there you gotta try the burgers and onion rings they are super delicious I had the bb house burger and mmmm that's all i gotta say lol anyways I will definitely stay here again when we come back we come to El Paso very often.
Genuine Expedia guest review
Other trip Feb 17, 2015
Ana
US
2.0 / 5Fair
Too bad to talk about...but than I was in El Paso. Nothing good to say...staff did not clean either of the two rooms and made no effort to after I notified them. Night clerk tried to blame us for leaving do not disturb sign on door.
Genuine Expedia guest review
Other trip Feb 16, 2015
A Traveler
US
4.0 / 5Excellent
"Nice place"
Everything was great, except the free breakfast does not include juice. If you want juice with breakfast it is $3.00. I have never been to a "free" breakfast that did not include some type of juice.
Genuine Hotels.com guest review
1 night family trip Jan 27, 2015
Christi
US
5.0 / 5Outstanding
"Great place near the airport!"
Had a great time there! Room walls are a little thin, but overall an awesome place.
Genuine Expedia guest review
Other trip Jan 27, 2015
Art
US
3.0 / 5Good
"No Privacy"
hotel is nice however you are not able to fully close curtains. so that leaves you room lit up by street lights and car lights while you are trying to sleep. you are able to see out through the sheer curtains into the parking lot which means people in the parking lot can see into your room. whenever doors close they are extremely loud and that's all you hear all night. not to mention the hot water in the shower only lasts about 15 mins so if you take long showers like i do then prepare to end it with cold water. if you want a sleepful peaceful night of rest then do not stay here. this will definitely be the last ever for me.
Genuine Expedia guest review
Other trip Jan 19, 2015
Traveler
US
5.0 / 5Outstanding
"George in Texas El Paso"
Very nice quiet and comfortable place. Nothing moire tomadd
Genuine Expedia guest review
Other trip Jan 16, 2015
George
US
5.0 / 5Outstanding
"Amazing stay"
The service here was amazing! From the front desk to the shuttle drivers and back in to the restaurant everyone was amazing! The food was great though dining area a liitle odd and no free breakfast, but still well worth it.
Genuine Hotels.com guest review
1 night family trip Jan 9, 2015
Jerrah
US
1.0 / 5Poor
"Not recomendable"
No hot water in rooms, the staff didn't want to change us the room because our reservations were trough expedia, when the hotel was a wingate they didn't have any problems, don't stay there ever.
Genuine Expedia guest review
Other trip Jan 2, 2015
Jose
US
5.0 / 5Outstanding
I will return. Nice service . Clean, comfortable, stupendous location.
Genuine Expedia guest review
Other trip Jan 1, 2015
gutierrez
US
5.0 / 5Outstanding
"Nice new hotel."
Nice new hotel, super clean. Great staff. I would recommend this hotel to everyone.
Genuine Expedia guest review
Other trip Jan 1, 2015
David
US
3.0 / 5Good
"Xmas travel"
Three days of our trip hotel had issues with water heater so we took showers with Luke warm or cold water. They said they were working on it. One day cleaning service forgot to leave us towels so had to call for them. New hotel with very comfy beds. Good that it had bar and restaurant. Good beer selection
Genuine Hotels.com guest review
6 night family trip Dec 23, 2014
dolores
US
4.0 / 5Excellent
"Hotel and staff"
Upon arrival my family was greeted with a smile. Location of hotel was perfect next to mall, eateries, drug store - Walgreens, When in need of some towels 1 call and within min's it was at your door. Lobby kitchen was plentiful. Hotel was also very clean.
Genuine Expedia guest review
Other trip Dec 29, 2014
Henry
US
1.0 / 5Poor
"Less than acceptable"
Even though we had prepaid for a 2 queen bed room, I was told at check in that those rooms were sold out and I was given a room with one bed and a pull out couch. To add insult, there was no hot water for our showers in the morning. Breakfast was almost as disappointing. My email of complaint was replied to with a "form letter." Will not use Holiday Inns in the future.
Genuine Hotels.com guest review
1 night family trip Dec 26, 2014
Stephen
US
2.0 / 5Fair
"Has plenty "room" for improvement"
Visited hotel during Dec 2014. Pros - Hotel is clean and newly modeled. Close to airport and shopping. AC/Heater worked quickly. Room had a safe. New TVs. Plenty of USB and outlet connections to charge electronics. Staff friendly and lounge clean. Room was spacious. Cons - Trouble getting hot water 90% of the time to the room. I would feel bad for groups of 2 or more. No hot water for you. Internet (WIFI) connection was very spotty. I would feel bad for any business traveler using the hotels internet connection. I would lose connection every 5 minutes during busy times of the day. Safe didn't have batteries, had to call staff to fix. Ran out of toiletries, had to call staff to refill. Storage for clothes was limited. (Not sure why they can't add an extra dresser, plenty of space in the room.) In its current condition, I would only recommend the hotel, if you are staying for a day or so and traveling by yourself and if internet is not important to you. Please note - Maybe they haven't worked out all the kinks since the remodel. Hopefully this stuff can get fixed in the next couple of weeks/months.
Genuine Expedia guest review
Other trip Dec 29, 2014
MXintheMidWest
US
1.0 / 5Poor
"Worst service ever!"
We have a three year old and six year old that go to bed promptly at 7pm nightly without any complaints ever, but they were up all night due to noise in the hotel. I realize 7 is a little early for the rest of the world so we waited a few hours through what sounded like a heard of elephants stomping on the floor above us. Finally around 10pm we contacted the manager, but alas the stomping continued past 2am. When I booked the hotel I stated there would be two adults and two children so when I entered the bathroom to only find three bath towels I was a little confused. That mystery was quickly solved at 7am the next morning when we tried to shower and there was absolutely NO HOT WATER! What?! It's 28 degrees outside, we haven't slept and now we can't even shower? I rang the front desk over and over to no avail. Finally I got ahold of someone that told me "sorry the hotel is full and we can't move you to another room. The maintenance man should have been here at 8 but he must be stuck in traffic or something, besides I have a lot for him to do down here in the lobby area anyways so he will get to the water when he gets to it. I can give you a free breakfast voucher." I'm not sure about anyone else but my family and I would rather have a hot shower than their sorry excuse for a breakfast buffet. We knew six other guests staying at the hotel and they all showered in freezing cold water. Simply put, this hotel is just awful and I'd never return.
Genuine Hotels.com guest review
1 night family trip Dec 26, 2014
cammy
US
4.0 / 5Excellent
"From aus to phx"
Good one
Genuine Hotels.com guest review
1 night family trip Dec 12, 2014
Pankaj
US
1.0 / 5Poor
"disappointed"
First of all, the management was very un-accommodating, and there was no hot water the whole time I stayed there.
Genuine Expedia guest review
Other trip Dec 15, 2014
Bo
US
4.0 / 5Excellent
"passing thru"
clean and comfy, good coffee and breakfast
Genuine Hotels.com guest review
Response by Holiday Inn El Paso Airport
It was a pleasure hosting your recent stay with us. We hope you will stay again should your travels bring you back to the El Paso area.
1 night romance trip Nov 30, 2014
kay
US
5.0 / 5Outstanding
"Excellent"
Excellent since renovation. Adding bar and food service makes the stay easy. Food was great and being able to have a cocktail finished the day for me.
Genuine Hotels.com guest review
Response by Holiday Inn El Paso Airport
Your positive review of our new Holiday Inn El Paso Airport and Burger Theory was exciting to share with the staff. We look forward to your next stay with us.
1 night trip Nov 24, 2014
A Traveler
US
4.0 / 5Excellent
"Good"
Very updated and nice hotel for the price. Great service, would stay here again.
Genuine Hotels.com guest review
Response by Holiday Inn El Paso Airport
We hope to have the opportunity to serve you again. It was a pleasure having you stay with us at the Holiday Inn El Paso Airport.
1 night family trip Nov 25, 2014
Yolanda
US
4.0 / 5Excellent
"Nice Hotel quiet and comfortable"
Nice Hotel quiet and comfortable the prices are great
Genuine Expedia guest review
Response by Holiday Inn El Paso Airport
Thank you for your recent stay with us. We hope that when visiting El Paso you will chose our Hotel as your preferred hotel and restaurant. See you again in the near future.
Other trip Oct 14, 2014
Jose
US
5.0 / 5Outstanding
"Brand new all!"
No longer a Wingate, now a Holiday Inn, but all was perfect.
Genuine Hotels.com guest review
Response by Holiday Inn El Paso Airport
We are now the new Holiday Inn El Paso Airport. Thank you for your dedication and staying with us after our renovation and brand change.
1 night family trip Oct 4, 2014
A Traveler
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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