They never clean up my room, bad serviceGenuine Hotels.com guest review
"Nice hotel, terrible staff"
Loved everything about the stay except for staff that checked me in. He did not communicate and actually lied about amenities I would receive while there. The stay was nice & quick. Called to inquire about random charges and was then told policy. Manager did a great job of resolving the issue. Great manager, terrible staff.Genuine Hotels.com guest review
Everything was great, except the free breakfast does not include juice. If you want juice with breakfast it is $3.00. I have never been to a "free" breakfast that did not include some type of juice.Genuine Hotels.com guest review
The service here was amazing! From the front desk to the shuttle drivers and back in to the restaurant everyone was amazing! The food was great though dining area a liitle odd and no free breakfast, but still well worth it.Genuine Hotels.com guest review
Three days of our trip hotel had issues with water heater so we took showers with Luke warm or cold water. They said they were working on it. One day cleaning service forgot to leave us towels so had to call for them. New hotel with very comfy beds. Good that it had bar and restaurant. Good beer selectionGenuine Hotels.com guest review
"Less than acceptable"
Even though we had prepaid for a 2 queen bed room, I was told at check in that those rooms were sold out and I was given a room with one bed and a pull out couch. To add insult, there was no hot water for our showers in the morning. Breakfast was almost as disappointing. My email of complaint was replied to with a "form letter." Will not use Holiday […] Inns in the future. Read moreGenuine Hotels.com guest review
"Worst service ever!"
We have a three year old and six year old that go to bed promptly at 7pm nightly without any complaints ever, but they were up all night due to noise in the hotel. I realize 7 is a little early for the rest of the world so we waited a few hours through what sounded like a heard of elephants stomping on the floor above us. Finally around 10pm we contacted […] the manager, but alas the stomping continued past 2am. When I booked the hotel I stated there would be two adults and two children so when I entered the bathroom to only find three bath towels I was a little confused. That mystery was quickly solved at 7am the next morning when we tried to shower and there was absolutely NO HOT WATER! What?! It's 28 degrees outside, we haven't slept and now we can't even shower? I rang the front desk over and over to no avail. Finally I got ahold of someone that told me "sorry the hotel is full and we can't move you to another room. The maintenance man should have been here at 8 but he must be stuck in traffic or something, besides I have a lot for him to do down here in the lobby area anyways so he will get to the water when he gets to it. I can give you a free breakfast voucher." I'm not sure about anyone else but my family and I would rather have a hot shower than their sorry excuse for a breakfast buffet. We knew six other guests staying at the hotel and they all showered in freezing cold water. Simply put, this hotel is just awful and I'd never return. Read moreGenuine Hotels.com guest review
"From aus to phx"
Good oneGenuine Hotels.com guest review
clean and comfy, good coffee and breakfastGenuine Hotels.com guest review
Response by Holiday Inn El Paso Airport It was a pleasure hosting your recent stay with us. We hope you will stay again should your travels bring you back to the El Paso area.
Excellent since renovation. Adding bar and food service makes the stay easy. Food was great and being able to have a cocktail finished the day for me.Genuine Hotels.com guest review
Response by Holiday Inn El Paso Airport Your positive review of our new Holiday Inn El Paso Airport and Burger Theory was exciting to share with the staff. We look forward to your next stay with us.
Very updated and nice hotel for the price. Great service, would stay here again.Genuine Hotels.com guest review
Response by Holiday Inn El Paso Airport We hope to have the opportunity to serve you again. It was a pleasure having you stay with us at the Holiday Inn El Paso Airport.
"Nice Hotel quiet and comfortable"
Nice Hotel quiet and comfortable the prices are greatGenuine Expedia guest review
Response by Holiday Inn El Paso Airport Thank you for your recent stay with us. We hope that when visiting El Paso you will chose our Hotel as your preferred hotel and restaurant. See you again in the near future.
"Brand new all!"
No longer a Wingate, now a Holiday Inn, but all was perfect.Genuine Hotels.com guest review
Response by Holiday Inn El Paso Airport We are now the new Holiday Inn El Paso Airport. Thank you for your dedication and staying with us after our renovation and brand change.
Two things are problems First: watch tv that always dim screen, I had to re set remote control over over. I assumed tv must be defective. Second: need to cover window more dark becuz the lights bother while we slept.Genuine Hotels.com guest review
Response by Holiday Inn El Paso Airport Thank you from making us aware of the issue with the remote. That has been corrected. All our rooms have black out curtains. Possibly they were push back and you did not notice them. If your travels bring you back to the El Paso area it would be an honor to serve you again.
"Hotel under construction"
Very nice, clean and comfortable beds!Genuine Hotels.com guest review
"FYI hotel under renovation"
This hotel is under renovation until august. I wish I knew that prior to arriving. The hotel staff we perfect. The room was fine . And construction noise didn't start until 8:30am most days and ended at 6pm. All the amenities were still available just condensed.Genuine Hotels.com guest review
"Under construction, totally Misrepresented !!!"
1. We called 3 months in advance to put our family rooms on the same floor. They did not put our rooms on the same floor, even when I called a few days before and then on the day we arrived. 2. Breakfast omelets were a tough texture, not pleasant to bite. 3. Ear piercing alarm sounded for several minutes. Guest's rushed to closest exits. I had an infant […] in my arms and as I quickly made my way to the closest exit, I held one of her ears to my chest and covered her other ear with my hand. I could not avoid the piercing sound myself. We had two other rooms in the hotel with two other young children and we wondered how the adults were protecting them. After standing in the hot sun. Sometime after the alarm stopped, we re-entered the hotel. Staff never told us "It was a false alarm". 4. Our daughter said the second floor, in the hallway, there are loosed and hollow floorboards that felt like it was ready to cave in, in some spots. 5. We tried to cancel a room we would not be using and Expedia tried to cancel a room we would not be using and the hotel staff refused to refund our money. 6. Breakfast room had an adult movie on, with a strip tease scene. 7. The toilet in our room had to be fixed, once fixed, see #8. 8. We had to use the ice bucket to fill the toilet tank. 9. We did not know the hotel was under construction, this was a disappointing representation. 10. Downstairs ice machine was out of order. Read moreGenuine Expedia guest review
Everything was fine but with the remodeling in process it made the experience a little less enjoyable. The TV wasn't working as it should due to re-wiring of cable as well.Genuine Expedia guest review
Great job while building is under renovation,staff did a great job, will be very nice when finished.Genuine Hotels.com guest review
Convenient location..everything is nearby..Genuine Hotels.com guest review
If a hotel is under construction this should be one of the first things that is mentioned on the website. It was a mess, the hallways were in disarray, all the hallways had a terrible dirty smell. Per the conference director, the attendees were supposed to be in a large conference room, instead they were stuck in a hotel room. 40 people squished together […] like sardines, the room was unbearably hot and when we spoke to management about it they said they made arrangements with the conference director and would not be offering anything extra to the students. We stayed there for convenience sake, but the place was a mess. One of the websites was offering the room for $149 per night. Ridiculous, there is no way that this hotel is at the calibre of $149 per night. Read moreGenuine Hotels.com guest review
Response by Holiday Inn El Paso Airport Ms. Terry, I apologize for the issues you feel were unsatisfactory; however, the coordinator of your event was aware of our property being under renovation. This was explained at the time of reserving the room for your event. As for the hallways being in disarray that is not the case. The only areas under renovation were on the first floor in the public areas and 4th floor. For the first floor there are temporary walls in place for guest safety and 4th floor is closed off to all guests. Your event was being conducted on the 3rd floor. All guest rooms and hallways are clean and in excellent condition. We hope you will have an opportunity to see our newly renovated hotel in the future.
I have stayed here before and enjoyed my stay. I did not know they were renovating the hotel! :-( I'm sure it will be nice when finished however I would have appreciated a heads up.Genuine Expedia guest review
"Going under construction"
It is going under construction right now, so it was a little confusing getting into the hotel since all the signs were knocked down. The spa was closed off due to construction and the halls were hot. The rooms were great though, cool, comfortable, and cozy. The breakfast was continental but good. Just wished we had known about the construction because […] we really wanted to enjoy the spa. Read moreGenuine Hotels.com guest review
My husband & I came to see my brother and his family that we haven't seen in several years and the price was right so we chose this place. Everybody was very friendly and welcoming. Our room was kept clean and the breakfast was always fresh and warm. The only thing that we did not like was how cold the pool was but it wasn't that big of a deal considering […] it was the second week of May and wasn't 95 degrees so we didn't say anything. Overall we were satisfied with the hotel. Read moreGenuine Expedia guest review
Every staff member I interacted with was great - including 3-4 front desk people, 2 different food service people and 2-3 hosekeeping I spoke with. Thanks for a pleasant stay! JohnGenuine Hotels.com guest review
"Nice but too loud"
Everything met my exceptions but too loud at night due to interstate traffic.Genuine Expedia guest review
It was a great STAY. Beds were a little hard tho. And I asked for extra PILLOWS and I never got them NOR received a call back that there wasn't any. But other than that had no problems. Didn't get to catch BREAKFAST.Genuine Hotels.com guest review
It was overall a very nice hotel for the price. It was a very comfortable stay. The staff was extremely nice and friendly. I loved that it was walking distance from a taco cabana and Walgreens.Genuine Hotels.com guest review
The only bad thing with this hotel is that you can hear everything that is going no on the other rooms. I don't think that listening people walking on the upper room is nice. I couldn't get any sleep because of that. Everything else was great.Genuine Expedia guest review
Response by Holiday Inn El Paso Airport Thank you for making aware of the issues you experience during your stay. It was a pleasure having you with us and we look forward to your next visit.
"Clean, great breakfast, great location, No issues"
Had no problems. It was clean, staff was friendly and helpful. Definitely recommend. A friend (who is an airline stewardess) was at the Wyndham hotel at the Airport and moved to the Wingate(also Wyndham) because it was trashed. Easy access to everything, right off the freeway. Needed to leave the fan on to help drown out the freeway traffic, but that […] is not a problem for me. And better than airplane noise. The breakfast was really good. It was also the cheapest quality hotel around. Read moreGenuine Expedia guest review
Response by Holiday Inn El Paso Airport Thank you, Don, for your gracious comment about our property. We do take pride in our work and it is rewarding to know when it is appreciated. We hope you will have an opportunity to stop by again for another visit.
"Exceeded our expectations"
Our room was larger than average and the bedding was new and quite comfortable. Breakfast was very good and balanced. Internet connection was blazing fast. Overall we thought the experience was better than the rating, and we decided to stay again on the way back home.Genuine Hotels.com guest review
Response by Holiday Inn El Paso Airport It is always rewarding to see that we accomplished our intentions by pleasing our guests during their stay. We were thrilled to see that we exceeded your expectations. The Wingate family look forward to your next stay with us.
"Close to shopping centers."
Didn't like the fact there wasn't a DVD player, but overall was great, staff was helpfulGenuine Expedia guest review
Response by Holiday Inn El Paso Airport Thank you for your recent comment about your stay at our property. Our facility does not have a DVD player. We do have a variety of movies that can be purchased during your stay. I was pleased to read that otherwise you did have an enjoyable stay with us.
great !!!Genuine Hotels.com guest review
Response by Holiday Inn El Paso Airport It is refreshing to know you had a "great" stay at the Wingate by Wyndham El Paso :)
Very clean, comfortable and would stay again.Genuine Hotels.com guest review
Response by Holiday Inn El Paso Airport It was a pleasure having you stay at our property and look forward to your next visit with us.
Good condition hotel, clean and quiet rooms, the only complain would be that bed smelled to cloroxGenuine Expedia guest review
Response by Holiday Inn El Paso Airport Thank you for your recent stay at the Wingate by Wyndham El Paso. It is always a pleasure to be able to share positive comments such as yours with our staff. We look forward to your next stay with us.
"Cross country drive"
I would definitely recommend this hotel! The only disappointment was the free breakfast...that could be why it's free...they didn't have a big selection and what they did have already had things added to them (ie...all the eggs were scrambled with salsa...and I hate salsa), so we ended up grabbing breakfast somewhere else, but other than that, the hotel […] was clean, beautiful and had an excellent staff! HIGHLY recommended. :) Read moreGenuine Expedia guest review
Response by Holiday Inn El Paso Airport Thank you very much for your candid comments. I will accelerate your concern for evaluation so that this is addressed accordingly. Your satisfaction is extremely important to us and we truly appreciate your business. Thank you for making Wingate by Wyndham your choice of hotel.
"Military Work at Fort Bliss"
I will never stay there again. I am being charged for two nights that I should not be charged for due to having to return to my state for a work related military emergency. I have attempted to dispute this issue and the hotel refuses to work with me. They clearly are not a military friendly hotel.Genuine Hotels.com guest review
"Nice hotel Great central location"
Good variety for breakfast Shopping and restaurants close by Easy access off the I-10Genuine Expedia guest review
Response by Holiday Inn El Paso Airport Hello Michael, Thank you very much for your positive review for our hotel and for gising us your most generous rating. We will work more closely to maintain and offer consistent value services to all our guests. We appreciate your choice to stay in our hotel. We hope you will visit us again soon.
"Nice hotel close to everthing."
Very nice people, I Arrived early they have my room available, thank you.Genuine Expedia guest review
Response by Holiday Inn El Paso Airport Hello Mr. luis, We are glad for the opportunity to provide you accommodation in our hotel. Thank you for taking time in gising us your feedback and rating as it measures our performance and efficiency. We hope to have another chance to serve you in our hotel soon.
"Everything I paid for and more!!!!"
I spend a lot of time on the road and have spent a lot more money to receive the amenities and overall treatment that I received here. On my next trip, this is where I'll be. A profound thank you to all...Genuine Expedia guest review
Response by Holiday Inn El Paso Airport Hello Miss Karen, Thank you for giving us the opportunity of providing your lodging needs in our hotel. Our team is indeed inspired by your reviews and comments and we assure you we will stay committed in maintaining the quality of services you enjoyed in our hotel. Your business is of great value to us.
The hotel was was okay. I called in advance to see if there was a certain check in time because we were coming into town for a funeral and we wanted to freshen up before going to the service. They informed me that an eary check in was no problem. When we got to the hotel about an hour before the service we were told by the front desk that we could not […] check in till 3:00 PM. We were completely upset and had to freshen up in the hotel lobby restrooms. They made no attempt to remedie the situation. Read moreGenuine Hotels.com guest review
Response by Holiday Inn El Paso Airport Mr. Art A. Thank you for making us aware of the issue you described about not being able to check-in early. When reviewing your reservation the reason you could not check in early was due to the room type you received. I did speak with the front desk clerks about communicating more effectively with our guests should this situation occur in the future. I do apologize that this was not the case in your situation. We look forward to serving you again should your travels bring you back to the El Paso area.
"Nice and comfortable hotel"
this hotel was at a good location, right next to i-10. the staff was friendly, we checkin in late and they upgraded us to a suite since they were out of regular rooms. asked for a late out and was granted. breakfast was good.Genuine Expedia guest review
Response by Holiday Inn El Paso Airport We truly appreciate your very generous reviews and taking note of our effort to better serve your requirements. We hope you will visit us again in the near future.
Hotel was nice. Had an issue with toilet but were transferred to another room, immediately. At check in, employee was rude. Other than that, it was a nice stay.Genuine Hotels.com guest review
Response by Holiday Inn El Paso Airport It was a pleasure to see that your stay at our property was a pleasant experience. The employee that you encountered is no longer with us. I do apologize for the unprofessional treatment you receive. Should you return to the El Paso area it would be an honor to have you stay with us.
"Close to all must see sights"
Enjoyed it very much!Genuine Hotels.com guest review
Response by Holiday Inn El Paso Airport Thank you Ben for choosing the Wingate by Wyndham El Paso during your stay in the El Paso area. Hope to see you should you return to West Texas.
We enjoyed our stay at the Wingate especially because of the excellence of the staff. They were knowledgeable, friendly, and helpful. The hotel itself was clean and comfortable. We plan to stop there again on our next trip through El Paso.Genuine Hotels.com guest review
Response by Holiday Inn El Paso Airport Thank you Marilyn for taking the time to express your comments about your recent stay at the Wingate by Wyndham El Paso. I will pass your kind words along to the staff members. It was a pleasure having you stay with us and look forward to your next visit.
The quality and comfort of the room was amazing, especially for the price! I'll definitely stay there again!Genuine Hotels.com guest review
Response by Holiday Inn El Paso Airport Pat, we look forward to seeing you again. It is a pleasure to know you enjoyed your stay with us.
"Hire a maintenance person"
The room's (218) shower was falling apart. There were cracks in tiles. The "complimentary" (not so much as we pay the extra 40 bucks for a nicer room and toiletries) lotion reeked of an old lady and patchouli oil combo, I needed to shower again after using it. The towels were stiff and thin. The decor was very ugly 1990's veneer on cardboard. The room […] was no better than a Super 8. It was not up to the level of a $100 a night room. Read moreGenuine Hotels.com guest review
"Sufficent For What we Needed"
The staff was the best. They made available a shuttle for us to use to get back and forth to the air port. We were given a ADA wheel chair accessible unit. The shower did not have a lip so when you took a shower it would pool in the entire bathroom. We had to use towels to get up all the water. So, if you are put in one like this, make for yourself […] a "sandbag" with folded towls to prevent the water flood. The bed is VERY firm. The king bed has very little pillows for the size of the bed. The room was tidy and clean. If you are sensitive to noise, this may not be the place for you. It is next to the highway, so you will hear cars and people walking etc. Read moreGenuine Expedia guest review
Response by Holiday Inn El Paso Airport Hello Miss Tasha, I regret that you have experienced discomfort during your stay in our hotel. We will ensure facilities are working well prior to assigning to our guests from now on. We appreciate your candid reviews. Allow us to better serve you next time and let us know of your room preference we will try our best to give you the accommodation that suits your requirements.
"We enjoy this hotel!"
We like it very much this hotel, it has hot breakfast included, gym, swimming pool, etc, it´s very clean, the only detail it has was that the toilett doesn´t work pretty well since we arrive. We didn´t request another room, because we arrive late. But it´s excellent!Genuine Expedia guest review
Response by Holiday Inn El Paso Airport Hello Miss Karla, We are glad that you enjoyed your stay in our hotel. Please do not hesitate to call the attention of our staff on duty if you have concerns as they will gladly attend to you on your next visit. Your generous reviews are inspiration to us. We value your business.
"Nice hotel to stay"
No complain.Genuine Hotels.com guest review
Response by Holiday Inn El Paso Airport Thank you for choosing our property when staying in El Paso. We look forward to your return should your travels bring you back to this area.
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