All hotels in El Paso, Texas, United States of America
1 room, 2 adults
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6351 Gateway Boulevard West, El Paso, TX, 79925, United States of America, ‏‎855-239-9227
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Hotels.com reviewsTripAdvisor reviews
4.0 / 5Excellent

Score breakdown (from 235 reviews)

Average rating for:

  • Cleanliness
    4.3
  • Service
    4.1
  • Comfort
    4.1
  • Condition
    4.0
  • Neighborhood
    4.1
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4.0 / 5Excellent
Great hotel they were unprepared for the onslaught of travelers stuck in the snow and had only one persone serving in the restaurant and kitchen slow service because of the problem.
Genuine Hotels.com guest review
1 night family trip Dec 26, 2015
Lanell
US
4.0 / 5Excellent
AC TOO BAD ! TOO LOUD ! CANT ADJUST TEMPERATURE,I FEELING SO COLD.NO FREE BREAKFAST PROVIDE.
Genuine Hotels.com guest review
1 night family trip Dec 27, 2015
WEI
US
5.0 / 5Outstanding
"Renovations make this hotel A+!"
Stay was great!!! Renovations were a big upgrade than from before. Bar area was very nice and food items available were very impressive and good. Will stay again in the near future.
Genuine Hotels.com guest review
1 night trip with friends Dec 12, 2015
Julio
US
4.0 / 5Excellent
One night while did repairs to home. The staff was friendly and helpful.
Genuine Hotels.com guest review
Response by Holiday Inn El Paso Airport
Thank you for choosing the Holiday Inn El Paso for your overnight layover. Our staff is passionate about delivering great service and they work hard every day to ensure all of our guests have a stress free and relaxing stay. Your recognition will truly make their day and we all, as a team invite you to come back for another stay whenever you are in the area. Warm regards, Jerome Hopkins, CHA General Manager Holiday Inn El Paso Airport
1 night trip Oct 8, 2015
SANDRA
US
3.0 / 5Good
"Staff not helpful"
First, charging 17% for room service is a bit excessive. I will say not all the staff was bad, actually most were great. However, when I went to extend my stay by a day, the front desk told me to "go trough Expedia." The male front desk person offered no other options. Less than professional.
Genuine Expedia guest review
Response by Holiday Inn El Paso Airport
Thank you for your candid feedback. Please accept our sincerest apologies for the issues you had. Please be ensured, I have addressed this with my Front Office team so that this kind of an issue is not repeated again. We hope to see you again soon! Warm regards, Jerome Hopkins, CHA
Other trip Oct 12, 2015
A Traveler
US
4.0 / 5Excellent
Remodel was nice. You could hear freeway all night.
Genuine Hotels.com guest review
Response by Holiday Inn El Paso Airport
We appreciate your feedback. I am glad that you enjoyed your stay with us. However, I am sorry for the inconvenience you had. Thank you again for staying with us and we look forward to seeing you again soon! Warm regards, Jerome Hopkins, CHA General Manager Holiday Inn El Paso Airport
1 night trip Jul 20, 2015
Chuck
US
4.0 / 5Excellent
"Good hotel, little sleep"
The hotel was very clean and the staff was friendly. However we were wide awake after only 2 hours of sleep because the person on the room above us kept on walking up and down in the room and there was no way of getting around the noise.
Genuine Hotels.com guest review
Response by Holiday Inn El Paso Airport
Thank you for choosing the Holiday Inn El Paso for your accommodation needs. I appreciate your wonderful comments about our immaculate property and generous service. However, please accept my apologies for the disruptions you experienced due to the noise. I agree that interrupted sleep can easily change a hotel stay from great to poor and I'm so sorry that happened to you. We hope to welcome you once again to our hotel. Warm regards, Jerome Hopkins, CHA General Manager Holiday Inn El Paso Airport
1 night romance trip Jul 11, 2015
A Traveler
US
4.0 / 5Excellent
"Great hotel!!!"
Great place to stay!! Good location and plenty of places to eat! Will def stay here again!!!!
Genuine Hotels.com guest review
Response by Holiday Inn El Paso Airport
Thank you for staying with us at the Holiday Inn El Paso and sharing your wonderful experience with others. It is great to hear that our wonderful location was the highlight of your stay and we are absolutely delighted that you will be returning to stay with us again. It was a pleasure to serve you and please hurry back soon! Warm regards, Jerome Hopkins, CHA General Manager Holiday Inn El Paso Airport
1 night family trip Jun 5, 2015
Christopher
US
5.0 / 5Outstanding
"Very Hot in El Paso, the Hotel was so cool...."
Fantastic Staff...>All were kind, courteous and professional...
Genuine Hotels.com guest review
Response by Holiday Inn El Paso Airport
Thank you for taking the time to post your comments regarding your stay at the Holiday Inn El Paso. Comments like yours motivate us to continue delivering the best service around. I'll be sure to share this great feedback with our staff because they always love knowing they made your stay enjoyable. We hope to have the opportunity of serving you many times in future! Warm regards, Jerome Hopkins, CHA General Manager Holiday Inn El Paso Airport
2 night romance trip Jun 19, 2015
Ronald
US
5.0 / 5Outstanding
"Nice hotel"
Staff was very helpful close to everything we needed, good parking.
Genuine Expedia guest review
Response by Holiday Inn El Paso Airport
Wow! Thank you for taking the time to post such wonderful comments about your stay at the Holiday Inn El Paso. I was completely delighted to hear how much you enjoyed your stay with us and that our service as well as our convenient location added more value to your stay. It was a pleasure to serve you and we do hope to welcome you back very soon! Warm regards, Jerome Hopkins, CHA General Manager Holiday Inn El Paso Airport
Other trip Jun 22, 2015
Paula
US
4.0 / 5Excellent
I came for one night to stay with my boyfriend that's stationed in El Paso before our trip to Phoenix.. Everything was really nice, the room was very clean for the most part. There was a few brown spots on the shower curtain and on one of the towels. Other then that everything was clean and comfortable!
Genuine Expedia guest review
Response by Holiday Inn El Paso Airport
Thank you so much for your comments regarding your overnight stay and for sharing your great experience with other online reviewers. We are glad to hear that you liked our clean accommodations and facilities. However, I am sorry for the few hiccups you observed. I have alerted your observations to my house keeping associates. We do hope we have an opportunity to welcome you back to El Paso in the near future! Warm regards, Jerome Hopkins, CHA General Manager Holiday Inn El Paso Airport
Other trip Jun 6, 2015
nd
US
4.0 / 5Excellent
"el paso"
Overall a great experience
Genuine Hotels.com guest review
Response by Holiday Inn El Paso Airport
Thank you for taking the time to post your feedback and for the four star rating regarding your stay at the Holiday Inn El Paso. I was happy to see how much you enjoyed your stay with us. Our staff is always pleased to receive great feedback and I can't wait to share this with them. We do hope to welcome you back very soon! Warm regards, Jerome Hopkins, CHA General Manager Holiday Inn El Paso Airport
2 night trip May 29, 2015
JEFF
US
3.0 / 5Good
"Good location, easy access."
Our stay at this motel was OK, but there were a few things that could be better. Our main complaint was the shower. When we turned it on the pipes rattled and made a loud noise. When the hot water was on the noise stopped, but the cooler you ran the water, the more the pipes rattled and made noise. The shower head spray was very limited and all this made for an uncomfortable shower. The room on the floor above us was very loud. You could hear and feel the people walking. Other than that the location was good, easy in and out. There is a restaurant next door which was convenient.
Genuine Expedia guest review
Other trip May 24, 2015
A Traveler
US
5.0 / 5Outstanding
"Extremely helpful"
The shuttle service saved my weekend. The employees were very helpful. The food was very good. My room was very comfortable. However, when I walked into my room there were large stains all over the white comforter. Luckily I brought my own blankets. The bathroom smelled like sewage. Other than that it was very spacious and clean. I had an amazing stay. The location was close to shopping centers and a lot of really good restaurants. The staff was very helpful on things to do around town.
Genuine Expedia guest review
Other trip May 18, 2015
Kayla
US
5.0 / 5Outstanding
Great staff. Shuttle took us anywhere we wanted/needed to go.
Genuine Expedia guest review
Other trip May 15, 2015
A Traveler
US
5.0 / 5Outstanding
"We would stay again."
The hotel is a nice place in the middle of El Paso. We were neglected to be told that we didn't have the complimentary breakfast, but hat was okay. We went out. The service was good, and everything was clean; minus the beers left in the fridge, so we were very comfortable even in the heart of El Paso. Overall it was a very pleasant stay.
Genuine Hotels.com guest review
Response by Holiday Inn El Paso Airport
Thank you for taking the time to post such wonderful comments about your stay at the Holiday Inn El Paso. I was completely delighted to hear how much you enjoyed your stay with us and I'm grateful for your enthusiastic compliments about our location, service and clean accommodation. Our staff is always pleased to receive great feedback and I can't wait to share this with them. However, I am sorry that you were not informed earlier that we do not provide complimentary breakfast. Thank you once again and we do hope to welcome you back very soon! Warm regards, Jerome Hopkins, CHA General Manager Holiday Inn El Paso Airport
1 night romance trip Apr 14, 2015
Andrew
US
5.0 / 5Outstanding
"Fun at the ballpark !"
One of the best Holiday Inns I have stayed at...The staff was great, very helpful and friendly...The rooms were new and comfortable...Great ballpark across the street, loads of fun!
Genuine Hotels.com guest review
1 night trip with friends Apr 17, 2015
Mike
US
5.0 / 5Outstanding
"Nice small hotel."
Staff is very friendly and helpful. Beds are comfortable and rooms are very clean.
Genuine Expedia guest review
Other trip Apr 12, 2015
A Traveler
US
4.0 / 5Excellent
"Just ok..."
The facility was well maintained and clean. Service was not as good, breakfast took way too long, the bar was not open until 3pm and the service was VERY SLOW. Check-in took 20 minutes - too long, not efficient.
Genuine Hotels.com guest review
2 night family trip Mar 27, 2015
A Traveler
US
3.0 / 5Good
"Holiday Inn"
Hotel staff was very friendly. Fitness Center had good machines and was well maintained. The room was newer looking with modern amenities. The bed wasn't very comfortable and there was a cockroach in the bathroom.
Genuine Expedia guest review
Other trip Mar 30, 2015
Stephen
US
5.0 / 5Outstanding
"Great place to saty"
Excellent Location and superb service
Genuine Hotels.com guest review
1 night business trip Mar 24, 2015
Prashant
US
4.0 / 5Excellent
Nice hotel and great staff. The room was clean. The only complain i have is that when i came back to my room after a long day and found out that housekeeping didn't clean room.
Genuine Expedia guest review
Other trip Mar 30, 2015
A Traveler
US
5.0 / 5Outstanding
"Overall Stay"
The room was very nice and it had everything you would need, we did have a problem with the air condition that would not stay on even though we placed it to the max in temp, besides we had a good stay. Thank you and yes I would stay there again.
Genuine Expedia guest review
Other trip Mar 28, 2015
Tony
US
5.0 / 5Outstanding
"Amazing"
I had to go to a family funeral and the last minute booking was wonderful. There were restaurants, bank and shops all nearby. The staff and hotel was wonderful as well! Very, very pleased!
Genuine Hotels.com guest review
2 night family trip Feb 20, 2015
Esmeralda
US
2.0 / 5Fair
"Dirty Long Johns"
Very disappointed when booking. I booked for a queen/queen only to get to the hotel and to be told a King with a pull out was available. Get to the room and pull the pull out to make for 2 teens to sleep on for the night only to find dirty sheets still on the bed along with a pair of dirty long johns. Hotel worker moved us to a new room only to have the walk in shower leak all over the bathroom floor.
Genuine Hotels.com guest review
1 night family trip Jan 3, 2015
A Traveler
US
4.0 / 5Excellent
"Cross country drive!"
great!
Genuine Hotels.com guest review
1 night family trip Mar 3, 2015
Sheila
US
4.0 / 5Excellent
"Nice convenient clean hotel"
Hotel is only about 6 months old and still clean clean! Staff was great, nice happy hour everyday. They have shuttled and took us to best mexican restaurant in town. Lots of parking and easy on and easy off of I10. The room was great. The bathroom floor needs elbow grease but rest of room spotless and it was pretty quiet. Breakfast was yummy and worth getting. I would stay again if I am out that way!
Genuine Hotels.com guest review
1 night romance trip Mar 10, 2015
Megan
US
5.0 / 5Outstanding
"enjoyed my stay great place"
everything was outstanding friendly employees great location
Genuine Expedia guest review
Other trip Mar 7, 2015
chris
US
4.0 / 5Excellent
Good hotel but the heater had a little issue with heating up. Other than that it was great hotel.
Genuine Expedia guest review
Other trip Mar 7, 2015
Cubs Fan
US
1.0 / 5Poor
"Hotels.com screwed up my reservation"
I made the reservation on my phone. The reservation was confirmed and my credit card was charged. When we got to the hotel they were full. I was very upset. How can you confirm a reservation and charge me for a full hotel. I am very unhappy with hotels.com.
Genuine Hotels.com guest review
1 night romance trip Mar 4, 2015
Steven
US
5.0 / 5Outstanding
"Best Holiday Stay yet!!"
Everything about this hotel was excellent, from the time of arrival to the time of departure we experience one of the best customer service in a hotel.
Genuine Hotels.com guest review
1 night family trip Feb 26, 2015
Aldo
US
2.0 / 5Fair
"No more."
The hotel and the service are fine, room and bathroom clean, good restaurant, good service, but too noisy. It is to close to the freeway. Very hard to get to sleep even if very tired.
Genuine Hotels.com guest review
1 night business trip Feb 27, 2015
MASSIMO
US
5.0 / 5Outstanding
"Great experience"
Great! The only suggestion that I have (and it's minor) is that the window coverings are only thin drapes and don't block out the light from the neon sign of the adjacent Taco Cabana.
Genuine Hotels.com guest review
1 night trip Feb 22, 2015
Wesley
US
4.0 / 5Excellent
Prefer Holiday Inn Express Nice room and quiet Not enough TV channels
Genuine Expedia guest review
Other trip Feb 23, 2015
A Traveler
US
3.0 / 5Good
"Modern Hotel"
They never clean up my room, bad service
Genuine Hotels.com guest review
2 night business trip Feb 18, 2015
Rogelio
US
2.0 / 5Fair
"Nice hotel, terrible staff"
Loved everything about the stay except for staff that checked me in. He did not communicate and actually lied about amenities I would receive while there. The stay was nice & quick. Called to inquire about random charges and was then told policy. Manager did a great job of resolving the issue. Great manager, terrible staff.
Genuine Hotels.com guest review
1 night romance trip Feb 15, 2015
A Traveler
US
5.0 / 5Outstanding
"Nice Hotel to stay at"
All I can say is that I really enjoyed my stay the staff was very nice rooms were clean breakfast was delicious the kids eat free breakfast lunch and dinner I really enjoyed the drinks at the bar the bartender Hugo Rodriguez was an excellent bar tender very nice and attentive also if you stay there you gotta try the burgers and onion rings they are super delicious I had the bb house burger and mmmm that's all i gotta say lol anyways I will definitely stay here again when we come back we come to El Paso very often.
Genuine Expedia guest review
Other trip Feb 17, 2015
Ana
US
2.0 / 5Fair
Too bad to talk about...but than I was in El Paso. Nothing good to say...staff did not clean either of the two rooms and made no effort to after I notified them. Night clerk tried to blame us for leaving do not disturb sign on door.
Genuine Expedia guest review
Other trip Feb 16, 2015
A Traveler
US
1.0 / 5Poor
"Didn't gave a room for me"
Attempted to check in around 9pm. Was informed by the rude front desk manager that they were overbooked and I would have to go to a motel down the street. Well after 1 hour on the phone with Expedia I was finally moved to a comparable hotel. I am a Gold member with Expedia, and while I was given a small compensation for what happened, I feel for the amount of travel I do via Expedia I should have been taken care of a little better
Genuine Expedia guest review
Other trip Feb 2, 2015
mark
US
4.0 / 5Excellent
"Nice place"
Everything was great, except the free breakfast does not include juice. If you want juice with breakfast it is $3.00. I have never been to a "free" breakfast that did not include some type of juice.
Genuine Hotels.com guest review
1 night family trip Jan 27, 2015
Christi
US
5.0 / 5Outstanding
"Great place near the airport!"
Had a great time there! Room walls are a little thin, but overall an awesome place.
Genuine Expedia guest review
Other trip Jan 27, 2015
Art
US
3.0 / 5Good
"No Privacy"
hotel is nice however you are not able to fully close curtains. so that leaves you room lit up by street lights and car lights while you are trying to sleep. you are able to see out through the sheer curtains into the parking lot which means people in the parking lot can see into your room. whenever doors close they are extremely loud and that's all you hear all night. not to mention the hot water in the shower only lasts about 15 mins so if you take long showers like i do then prepare to end it with cold water. if you want a sleepful peaceful night of rest then do not stay here. this will definitely be the last ever for me.
Genuine Expedia guest review
Other trip Jan 19, 2015
Traveler
US
5.0 / 5Outstanding
"George in Texas El Paso"
Very nice quiet and comfortable place. Nothing moire tomadd
Genuine Expedia guest review
Other trip Jan 16, 2015
George
US
5.0 / 5Outstanding
"Amazing stay"
The service here was amazing! From the front desk to the shuttle drivers and back in to the restaurant everyone was amazing! The food was great though dining area a liitle odd and no free breakfast, but still well worth it.
Genuine Hotels.com guest review
1 night family trip Jan 9, 2015
Jerrah
US
1.0 / 5Poor
"Not recomendable"
No hot water in rooms, the staff didn't want to change us the room because our reservations were trough expedia, when the hotel was a wingate they didn't have any problems, don't stay there ever.
Genuine Expedia guest review
Other trip Jan 2, 2015
Jose
US
5.0 / 5Outstanding
I will return. Nice service . Clean, comfortable, stupendous location.
Genuine Expedia guest review
Other trip Jan 1, 2015
gutierrez
US
5.0 / 5Outstanding
"Nice new hotel."
Nice new hotel, super clean. Great staff. I would recommend this hotel to everyone.
Genuine Expedia guest review
Other trip Jan 1, 2015
David
US
3.0 / 5Good
"Xmas travel"
Three days of our trip hotel had issues with water heater so we took showers with Luke warm or cold water. They said they were working on it. One day cleaning service forgot to leave us towels so had to call for them. New hotel with very comfy beds. Good that it had bar and restaurant. Good beer selection
Genuine Hotels.com guest review
6 night family trip Dec 23, 2014
dolores
US
4.0 / 5Excellent
"Hotel and staff"
Upon arrival my family was greeted with a smile. Location of hotel was perfect next to mall, eateries, drug store - Walgreens, When in need of some towels 1 call and within min's it was at your door. Lobby kitchen was plentiful. Hotel was also very clean.
Genuine Expedia guest review
Other trip Dec 29, 2014
Henry
US
1.0 / 5Poor
"Less than acceptable"
Even though we had prepaid for a 2 queen bed room, I was told at check in that those rooms were sold out and I was given a room with one bed and a pull out couch. To add insult, there was no hot water for our showers in the morning. Breakfast was almost as disappointing. My email of complaint was replied to with a "form letter." Will not use Holiday Inns in the future.
Genuine Hotels.com guest review
1 night family trip Dec 26, 2014
Stephen
US
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