"Clean, confortable and ready available shuttle."
A young black lady that was in the military was awesome. I was leaving very early the next morning and the breakfast would not be available. She packaged me a light breakfast to go. Don't see that level of customer service much anymore. Only issue is that when I went to print my boarding passes, you were out of ink. No one knew how where to get the […] ink. She did help me by using the computer and printer behind her desk. What an angel. Read moreGenuine Expedia guest review
Response by Holiday Inn El Paso Airport Hello Miss Terry, We are humbled by your generous rating and taking note of our effort to assist you during your stay in our hotel. Thank you very much for the opportunity of giving us your business. Your positive feedback gives us more inspiration to stay on top of our goal.
"Romantic getaway within the city"
Excellent place to feel you are elsewhere vacationing while in your city. Staff was helpful and ready to assist you. Very clean, very nice.Genuine Hotels.com guest review
"convenient locationbut not what it used to be."
I have been staying at this hotel for several years and average five to eight days a year. The hotel is beginning to look rundown the comforter on my bed had a fresh chocolate stain. The grout in the bathroom had mold spots. And we had one day with no water. We came back late afternoon to shower for a conference after being out in the Texas Sun all […] day and there was no water for us to refresh ourselves for the conference which is why we were there. That is unacceptable! Read moreGenuine Expedia guest review
Response by Holiday Inn El Paso Airport Hello Miss Judy, I truly regret for the inconvenience brought by the plumbing issue during your visit in our hotel, I understand this eventuality is indeed discomforting however, there are certain eventualities beyond our control. Your concern with the bedding will be evaluated as we want our guests to feel comfortable every time. Thank you for choosing to stay in our hotel.
"easy to get to off freeway"
GREAT VALUE FOR PRICE. EXCEEDED MY EXPEXTATIONSGenuine Hotels.com guest review
Response by Holiday Inn El Paso Airport Hello L.P. Your satisfaction is extremely important to us. We are glad to have sufficed your expectations, it ensures we have completed our responsibilities. We look forward to your next visit in our hotel again soon.
I will choose to stay here again. Great room overlooking the city lights. quiet. Good breakfast.Genuine Hotels.com guest review
Everything was great. What needed improving on was the breakfast. Not at all appealing and didn't stay for it.Genuine Hotels.com guest review
Nice stay, quiet hotel, close to airport. For the price you could not ask for more.Genuine Hotels.com guest review
There was blood on our sheets. Sick.Genuine Hotels.com guest review
This hotel was wonderful we enjoyed the room the breakfast and the day service. But we went for sun city music festival and my wallet was lost with the room key so when we told the night attendent he gave us the hardest time and eventually would not let us into the room even when we tried to work with him. Later on we had to call the cops and they ended […] up settling the situation by simply getting registration from the car Read moreGenuine Hotels.com guest review
"Close to mall and airport"
The motel was very nice with friendly staff. The beds were very comfortable. I would stay at this motel again.Genuine Hotels.com guest review
The desk clerk was unfriendly and could not give me directions. There was no bell service. Overall it was ok, there are lots of hotels in the area and I probably won't stay here again.Genuine Hotels.com guest review
I like the comfort and the cleanses of the hotel, and that is close to the mallGenuine Expedia guest review
Response by Holiday Inn El Paso Airport Hello Miss Ann, We find pleasure having to satisfy the requirements of our guests during your visit in our hotel. Your positive feedback ensures we have met your expectations and we did our job successfully. Thank you for the opportunity of having your business.
"Great stay.... Great service...breakfast very good"
Loved the hotel....great room w view of city lights...third time to ElPaso, first time at this hotel and now will only stay here!!! Location is convenient to highway, food, and shopping.Genuine Hotels.com guest review
"good for overnight stay"
The staff were very friendly and courteous. Room was clean, bed was comfy. Hotel is on the access road to the interstate but traffic noise was not a problem. Would stay there again.Genuine Hotels.com guest review
"it was good enough...."
security was a bit sketchy....i left my room key in my room one afternoon when i approached the front desk for a replacement, no ID was required...hmmmGenuine Hotels.com guest review
Our stay at the Wingate was great. Can't find anything to really say about it that was bad. I will definitely stay there again.Genuine Hotels.com guest review
"wonderful people work here"
great, happy, I will be backGenuine Hotels.com guest review
My family and I stayed here before we left to go to NC. Very clean and very friendly staff. Nice place to relax. we would stay againGenuine Hotels.com guest review
Very nice and accommodating.Genuine Hotels.com guest review
"Happy surprise in choosing this hotel."
We booked this hotel through Expedia as a package including airfare for my son's wedding in El Paso over Memorial Day weekend and was very pleased with our choice. We arrived from Virginia and my sister and her family traveled from Maryland Saturday afternoon and had chosen the same hotel. We booked a 3 night stay and from the moment we arrived the […] staff was friendly and accommodating, the rooms were very clean with good amenities to include a room refrigerator and coffee maker. The complimentary breakfast was also a surprise as this was not just a continental breakfast with stale danish and cereal. There was a waffle maker every morning, along with a selection fresh entrees to include omelets, bacon and more. Again the area was clean and well attended by the staff. Great way to start our day. My favorite was the shower and water pressure that can be so lacking in hotels but not here. Our schedule was hectic and was a pleasure to come back to a clean room, climb into a comfortable bed and relax. The location was good with a Walgreen's next door and a shopping center within walking distance. The pool while small was well maintained and quiet and I was able to enjoy a few hours relaxing by the pool. Would definitely recommend this hotel. Great value. Read moreGenuine Expedia guest review
Response by Holiday Inn El Paso Airport Hello Miss Deborah, Thank you for your generous reviews and recommendation. We are truly humbled by your positive feedback for our effort to offer our guests best value services and accommodations in our hotel. Your satisfaction is our goal and will always stay on top of our priority. Your business is valuable to us.
"Nice, clean, hotel close to conveniences."
This hotel was nice, quiet, clean, and convenient.Genuine Expedia guest review
Response by Holiday Inn El Paso Airport We are grateful to have provided your accommodation needs in our hotel. Thank you very much for the generous reviews and feedback. Your business and satisfaction will always stay on top of our priority.
Ups: This hotel was clean and in excellent condition. The staff went out of their way to assist me by contacting the Coach store to find out the hours of operation. Downs: The swimming pool was freezing (70 degrees), which any swimmer know is freezing. Breakfast on Sunday was insane. People where grocery shopping (taking 12 boxes of cereal).Genuine Hotels.com guest review
"Wingate El Paso."
A little close to interstate, nice amenities. Friendly staff,,good breakfastGenuine Expedia guest review
Response by Holiday Inn El Paso Airport Hello Rob, Your satisfaction is of utmost importance to us and we find pleasure in having to suffice your lodging requirements in our hotel. We want to maintain consistency therefore, allow us to better serve you by calling our attention should you have concern during your next visit.
"r and r"
The people were very nice location was good. When arriving they put me in a room on.third floor I opeNed the door and room.was not cleaned or maybe occupied ,I didnt wait around to find.out. So they.put me in different room. the pool was freezing, it is not heated and my husband scimmed the top because very dirty. When going into bathroom a light bulb […] was out and when I went to take a bath there was no drain I n stopper in there. I had to use a wash rag to keep water in. also we got woke up every day at 5:30 because you could hear every step the room above us toke. Read moreGenuine Expedia guest review
We stayed for four nights. First of all we had requested 2 queen beds, they gave us a king bed. They don't have bell boy. Once in the room; we couldn't take a shower, because the shower handle didn't work. They moved us to another room in which we had a king bed again. After the hassle we asked for the 2 queen beds we had requested. They moved us for […] a third time into a 2 bed room, with a non working air conditioning, meaning it was freezing cold and it couldn't be changed manually. It was just a horrible experience, never staying with this chain of hotels again. Read moreGenuine Expedia guest review
"Good room service poor"
Front desk employees were very unfriendly especially at checkout. Hotel accommodations were clean and uptodate.Genuine Hotels.com guest review
"Conveniently located off I-10"
Very nice. Staff was very friendly. Breakfast could have had more of a variety, but still good.Genuine Hotels.com guest review
"Would not go back"
It was OK at best, I would try some other place next time.Genuine Hotels.com guest review
"One Night Stay"
Flew in for quick meeting. Hotel is close to airport for convenience yet far enough to avoid flight noise. Nice property well kept and clean. Breakfast was a little sparse, but free. No business center to print boarding pass or work documents.Genuine Hotels.com guest review
"A five night stay"
I booked with the Wyndham because they are usually nice hotels. This one had several issues though. There were two phones in our room and both did not work. We couldn't call down to the front desk to ask for more wash rags because housekeeping would only leave one new one when giving us new towels. Although we asked for a mininum of two since there […] were two people staying in the room. I also noticed that there was what appeared to be tylenol on our floor (there when we arrived) that housekeeping never picked up. Also, the walls were so thin that I could hear the tenant above us wake every morning at 5am , walk across his room, start his shower, go to the restroom and proceed to shower and get dressed. We could also hear the neighbor on side of us getting sick. For a Wyndham hotel I was not impressed. Read moreGenuine Hotels.com guest review
This is the second time we stay at this hotel. Very clean, staff is friendly, and shops are around the corner. The hot tub was not working but we didn't have time to enjoy it. The food is delicious.Genuine Hotels.com guest review
"Great value for the weekend!"
Good value. Great breakfast. Very central location to restaurants and shoppingGenuine Expedia guest review
"well for the family"
okay, but the jakuzzi was broken and the bathroom had a burned out bulbGenuine Expedia guest review
"Short stay to visit family in El Paso, TX"
Rooms were clean; free breakfast was very nice. The staff was very courteous. It was a great stay. We will use this hotel again.Genuine Hotels.com guest review
"Clean,Friendly and Fresh......"
Great staff , great accommodations and a lovely place all around.Genuine Hotels.com guest review
Very thin wallsGenuine Hotels.com guest review
Hotel was very close to airport, highway and shopping. It was nice to be able to work out and have a light breakfast. I ususally stay at this hotel when traveling through El Paso.Genuine Expedia guest review
"Nice hotel and staff"
Easy to get to, quite nice, easy to park. I would stay there again.Genuine Hotels.com guest review
Was so noisy couldnt sleep all nite!Genuine Hotels.com guest review
Absolutely a lovely stay for our large group. Staff was excellent. I would reccomend this to everyone.Genuine Hotels.com guest review
"nice and comfortable"
My car didnt start inthe morning, they give a ride to get a new battery, they were very helpfulGenuine Expedia guest review
The room was very clean and a great location to Taxes TechGenuine Hotels.com guest review
Just love it! A great place to relax in El Paso! The hotel was very clean and they provide great service. They also provide a crib for the baby. The indoor spa is great too!Genuine Hotels.com guest review
"Nice hotel in El Paso."
This hotel has a very friendly staff, it is close to the airport and two malls, nice rooms and good location. Love properties that have a full breakfast! And the room has Wolfgang Puck coffee!Genuine Expedia guest review
"Great hotel for overnight stay"
Reserved room for overnight stay while traveling from Phoenix to Dallas. Check-in was quick and easy, ask for room overlooking parking area so we could keep a check on our pickup load or patio furniture but there was no danger of theft since area was well lit and well-traveled. Room was very comfortable with all conveniences needed and free breakfast […] in the morning. There were not many good restaurants close by but were further down the road and there was some road noise from nearby freeway but not really bad. We got fairly good rate booking ahead and would consider staying here again. Read moreGenuine Hotels.com guest review
"Like the hotel!"
I like the location of the hotel. Next time I would stay there!Genuine Expedia guest review
"Great free breakfast"
Was either new or newly renovated. Had a great breakfast with omelets and sausage or bacon and potatoes, along with all the usual bagels,etc. Thought room would be bigger based on pics on hotels.com but was adequate in size.Genuine Hotels.com guest review
Have stayed here previously and loved it. This time it sounded as if elephants were dancing above my room. Called down to the desk to report and was told they would check on it, then in roughly twenty minutes there was someone at my door trying to give me new / clean sheets????? I asked were these to cover my ears so now at 1:30am I could get some sleep.... […] Was told thre must have been some confusion???? You think???? Then reported on my departure the noise and was told that I wasn't the first to complain and they sure were sorry and here is a match the price card for my next booking???? There will be no next time for this facility in my bookings. And plan to tell everyone I know of this disappointing stay. Read moreGenuine Hotels.com guest review
"Most Disgusting room ever"
I stayed a total of 2 nights and the first night was one of my worst experiences ever at a hotel. First, someone in the neighboring room was smoking and the smell filled my room. It was supposed to be a non-smoking hotel, so when I called to complain to the front desk they checked with the occupant of the room and they said they were not smoking. Later […] that evening when I was ready to get into bed, the sheets on the first bed were stained and I found a long hair the bed. When I switched to the second bed, it was stained as well. I called the front desk and asked for a change of sheets because of the stains. Nearly 45 minutes later, it was now 11:30 and one of the hotel employees handed me my sheets at the door and did not offer to change them. When I asked them to please inquire about the smoke smell in the room, he said he would have the cleaning crew check the room in the morning and would charge that guest if they were smoking. I went to change the sheets on the bed myself and discovered that the mattress cover was stained even worse than the sheets. I started packing my things and was going to demand another room, but just as I finished zipping my suitcase, the front desk called and offered to switch me to a different room. It was about 12:00am before I was in my new room and ready to unpack. Fortunately my new room was clean and well kept, but I was definitely not satisfied with my stay or with the responsiveness of the evening crew. Read moreGenuine Hotels.com guest review
Good Hotel. Breakfast was great and it was included.Genuine Hotels.com guest review
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