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1 room, 2 adults
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Paseo De La Reforma 24, Mexico City, DF, 06040, Mexico, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
3.5 / 5Good

Score breakdown (from 599 reviews)

  • Location
    Great location
  • Breakfast
    Tasty breakfast
  • Value
    Best value for money
  • Service
    Service is adequate
  • Cleanliness
    Dirty
  • Vibe
    Poor vibe
4.0 / 5Excellent
"GOOD FOR THE PRICE WE PAID"
the hotel was ok, the rooms really small, the service at the room was great, they change towels, and everything, and cleaned the room every day, so it was great in an overall, the staff helpfull. so for the proce is ok, the only thing the remote contro didn't work, of course doesnt bother me, so i didnt complain, the breakfast bufett they have was great and a nice price, the view of the restaurant was great as well, an the location was great.
Genuine Expedia guest review
Other trip Oct 7, 2013
Moroni
US
3.0 / 5Good
"Center location at good price"
Location is great. Next to Alameda park and 10 min walk to Zokala. Free parking, though it was tough to get to hotel entrance because it is on a lateral, and other streets around were one way. Our room was facing Paseo de la Reforma and was noisy due to old fashion single layer wiindow glass but at the same time it was a great view. Room was spacy and overall fits to 3star hotel. I recommend this hotel to those who wants perfect center location at a resonable price with minor comfort restriction. The hotel is totally worth the money you pay.
Genuine Expedia guest review
Other trip Oct 3, 2013
Alex
US
3.0 / 5Good
"For the price it was ok"
I guess the old saying "you get what you pay for" always applies. As many other reviewers mention, the internet is indeed "free" however, just hope it's working when you are upstairs eating breakfast. Our first morning it was not and we had to go find internet else where to catch up on business before enjoying our days there. The staff at the restaurant for the most part is very nice. However, there is one older waiter who is NOT even close! Our first morning at breakfast we felt like invaders that shouldn't even be there... the 2nd morning was a much better experience. As for room cleanliness. There was an AWFUL smell coming from the bathroom. By keeping the door closed, we were able to keep it down in the main room part, however, it would knock us over every time we went to the bathroom. The first morning we reported it, also requesting that housekeeping keep the door shut when they were done. When we got back later in the afternoon we were upset to find the smell as strong as ever and the door of the bathroom wide open. Also, I found pubic hairs around the sink faucet in the bathroom and the bathroom ceiling in the shower was falling down. All of these things were also reported to the hotel upon departure.
Genuine Expedia guest review
Other trip Sep 28, 2013
Tina
US
2.0 / 5Fair
"Great location, but that's about it"
They claim they have wifi. But only in the lobby and diner floor. They do have wired internet in the rooms, but it's very spotty. So, plan on depending on this internet. Staff are not empowered to help you. I arrived early in the morning, but they won't move you into the room until at least 1PM. I ran into someone with the same problem. If you are making the reservation thru Expedia or similar service, call the hotel directly to make sure they have received your reservation. They do have an interesting way of handling reservations---S....L...O.....W
Genuine Expedia guest review
Other trip Sep 9, 2013
A Traveler
US
4.0 / 5Excellent
"Excellent Hotel , Greatest Location ."
Hotel it's very Clean , Location it's Excellent , 2 steps and you are in Subway Station ( Hidalgo) , 1 block and you stay at Alameda Central and Bellas artes , located in Reforma ... All kind of buses arrive just front of the hotel , Personnel it's helpful to give to you any address or tips about mexico city ... next pleasure trip i'll stay at same Hotel ,
Genuine Hotels.com guest review
1 night family trip Aug 30, 2013
Cesar
US
4.0 / 5Excellent
"Good Value, Good Location"
The hotel is convenient to everything! Very clean and nice outdoor area on upper floor.Only negative is that the windows do not open, gets stuffy and there is absolutely no ice available!The breakfast is very good - you can`t beat the price!
Genuine Hotels.com guest review
7 night trip Aug 22, 2013
CARLOS
US
4.0 / 5Excellent
"no frills, budget stay"
location is good, very near metro. that is the biggest plus of the hotel. room is clean. a lot of street noise but price is low. good for budget conscience and those not picky.
Genuine Hotels.com guest review
1 night trip Aug 27, 2013
A Traveler
US
4.0 / 5Excellent
"A nice hotel with Jacuzzi in México City Downtown"
The only thing is that the bathroom had some hair when we arrived. So it was not cleaned well. Other than that it was a pleasant stay. The hotel is very close to Palacio de Bellas Artes and 3 metro stations away from the Zocalo.
Genuine Expedia guest review
Other trip Aug 24, 2013
scrcube
US
5.0 / 5Outstanding
"Excellent budget hotel"
For the price, I am extremely pleased with this hotel. If you want to nitpick, there will be plenty with which to do that, but I'm interested in visiting the city and having a decent place to crash. There is a park near by so I could hear the band playing and people enjoying themselves but it didn't bother me. Not a hotel for people who like to complain. The rest of us will enjoy it just fine.
Genuine Hotels.com guest review
1 night trip with friends Jun 22, 2013
Andrew R
US
2.0 / 5Fair
"Hotel fontan needs just a bit more loving from its"
Stayed here for a few nights with my gf, had to wait 3 hours the first night for room service and they still asked me to pay.The room service was much better the following few nights but that was no excuse for how things felt the first night, luckily they had a cool server. The surrounding area is poverty-stricken, and we literally almost got robbed less than 100 ft away from the hotel near the Sanborns. Furthermore the room's floor was unclean, black soot could be found on your feet if walking barefoot in the room. Luckily the room is updated and one could relax if you can ignore the above listed problems, at times it felt like hotel staff reacted as if they were "doing you a favor" on your requests despite advertising itself as a hotel that prides itself in service.
Genuine Hotels.com guest review
4 night romance trip Jul 25, 2013
A Traveler
US
4.0 / 5Excellent
"Very Nice and Great location!"
Overall very good pick! Location was excellent. Very Clean and Very avertable.
Genuine Expedia guest review
Other trip Jul 8, 2013
A Traveler
US
4.0 / 5Excellent
"The center of Mexico City"
We booked this hotel for a Marta Sanchez concert in DF about 40 min drive to the palacio de los deportes (because of traffic) was walking distance to el palacios de Bellas Artes , 5 min drive to Mexico Citys iconic Angel & El Zocalo , about 20 minutes from The Basilica of our lady of Guadalupe, 10 min from the Zona Rosa the time is because of traffic. As far as the hotel You have to be close to the windows to pick up the wifi on second floor. Great views of the city on the 11th floor where they have the restaurant and 10 floor where gym and jacuzzi is located. Clean rooms but cleaning ladies dont respect thr DO NOT DISTURB Sign. Free parking the Bell boys park and pick up your car in late hours of the night. other than thatWill stay here again next time in Mexico City
Genuine Hotels.com guest review
3 night business trip Jun 26, 2013
Hex
US
3.0 / 5Good
"Good location"
Hotel is okay.... Good location. In front of bus stop and subway station. AC works like a fan not an actual AC. Beds are not very comfortable
Genuine Expedia guest review
Other trip Jun 29, 2013
erika
US
2.0 / 5Fair
"Close to tourist sites, but not after 7PM"
Stayed here for 4 days and it was basically just a place to sleep. WiFi only available in lobby and staff was not the most friendly. Very noisy even though we were not facing Paseo de la Reforma and on 5th floor. Expect honks, shouting and everything else from 6am-11PM. Bar and Jacuzzi on 11 floor, which we never used.
Genuine Hotels.com guest review
4 night trip with friends Jun 11, 2013
Jeff
US
3.0 / 5Good
"to much noise"
The hotel is well located but it is to noisy at night!
Genuine Hotels.com guest review
6 night trip Jun 3, 2013
Francisco
US
2.0 / 5Fair
"Staff not very Friendly."
The staff was not very friendly, they could not confirm my reservation even though l had all my paperwork ready, l waited almost 4 hours until they finally confirm my reservation. The rooms are ok nothing out of the normal.
Genuine Expedia guest review
Other trip Jun 2, 2013
Manny
US
5.0 / 5Outstanding
IT IS A WONDERFUL HOTEL. CUSTOMER SERVICE, WAKE UP CALL, DIRECTIONS, EVERYBODY WERE POLITE. HOT WATER, GOOD BREAKFAST, ETC...
Genuine Hotels.com guest review
1 night trip Apr 23, 2013
MANNY
US

The following English reviews were posted by hotels.com guests from other countries:

2.0 / 5Fair
"Good location you get what you pay for."
Air conditioning didn't work in rooms. Staff generally disinterested. Access to room was accidentally given to a new check in whilst we were in the room. Advertised newly refurbished rooms not what's available.
Genuine Hotels.com guest review
2 night trip with friends Dec 27, 2015
A Traveler
AU
4.0 / 5Excellent
"Fontana is inexpensive and very well located."
The reception staff is inflexible, rule bound and the establishment seems to be strangled by red tape. It's a tour hotel with mAinly Dutch tourists descending on the daily buffet breakfast like a swarm of locusts. But the location makes up for a lot. Bearing the above annoyances in mind, I would still recommend the hotel.
Genuine Expedia guest review
Other trip May 31, 2015
helga
AU
4.0 / 5Excellent
Pleasant place to admire the city, just vacations in winter time nice weather
Genuine Expedia guest review
Other trip Feb 9, 2015
A Traveler
CA
2.0 / 5Fair
"Hotel close to the Zocalo"
Not all Staff speak good english, and some of them just don't want to help you. Maybe thats the way it is in Mexico city, i am not use to it. I booked standard plus room for four days, when we arrived they give us the standard room which was absolutely tiny I keep hitting my knees on the ac when going to my side of the bed. We complained and the reception try to tell us there is no standard plus room in the hotel. Next day we woke up late and try change rooms, they reception tells us we have to come before 10 am. I try to have expedia call me to book another hotel, the staff keep telling me their phone can't call collect to expedia cs. I finally talk to one of their managers and he finally change my room to 11th floor which had a great view and big enough to move around. I just don't appreciate the headaches this hoel cause me. Showers also leaked out of the bathroom, but that seems to be the norms in mexico city.
Genuine Expedia guest review
Other trip Jan 30, 2015
fc
CA
5.0 / 5Outstanding
"Very Good value for money."
Our stay was in Dec14. The hotel was selected due to its very strategic position on Reforma avenue 2 steps away from Metro Hidalgo station (to travel on either Line 2 or Line 3); plenty restaurants nearby from budget to fancy ones; walking distance to Alameda park, Palacio de Bellas Artes, Zocalo, Cathedral, Templo Mayor, Torre Latinoamericana, and so on. The Hotel and rooms look tired (despite of the 2013 renovation) but they're clean and comfortable offering in-room safe, in-room WiFi -also in public spaces-, hair drier, iron + ironing board, toiletries, etc ... Staff is kind and helpful. If you are assigned a room at the top floor, you can see how spectacular + awsome is Mexico city.
Genuine Hotels.com guest review
1 night family trip Dec 20, 2014
A Traveler
GB
5.0 / 5Outstanding
"Is so cheap you might just give it a try"
If you happen to stay extra in Mexico and don't want to spend much. This is the place to stay.
Genuine Hotels.com guest review
1 night family trip Jan 4, 2015
Andres
CA
3.0 / 5Good
"Great location"
Great location. Good prices. Terrible front desk attentiveness
Genuine Hotels.com guest review
1 night business trip May 10, 2014
Pedro
MX
4.0 / 5Excellent
"A great place to stay"
This is a well located place to stay in Mexico City. Although not luxurious, this hotel is clean and comfortable with very pleasant staff. We have stayed there many times with improvements noted on each occasion. This year, there are excellent new beds throughout and a new dining room on the tenth floor. Don't miss the buffet breakfast, especially if you can get it included in the room price!
Genuine Expedia guest review
Other trip Apr 5, 2014
Edward
CA
1.0 / 5Poor
"service"
Personel in charge of reception and receive payment ys not well prepared and trained. There is a lack of service and they were fixing the neighbord room with too much noice since 6:00 AM. I tried to do another reservation for November 4rh and lady in charge did not attend us very well
Genuine Hotels.com guest review
2 night family trip Oct 30, 2013
Luis Orozco
CA
1.0 / 5Poor
"About Front desk"
Wonder that How come they cant speak english ?..not a Single words sometimes. That place got major communication break-down & low quality of service besides good location overall.
Genuine Hotels.com guest review
1 night trip May 8, 2013
A Traveler
CA
2.0 / 5Fair
"5 nights, Solo traveler"
Ac didn't work properly. Advertisement said free breakfast which wasn't offered. Advertised free wifi, however internet which hardly worked.
Genuine Expedia guest review
Other trip May 6, 2013
Shuvojit
CA
4.0 / 5Excellent
"Good"
Pretty good except the televisions!
Genuine Hotels.com guest review
2 night trip Mar 26, 2013
Jahv314
MX
3.0 / 5Good
"It served its purpose..."
The staff at this hotel are very indifferent towards you. During my stay the hotel was going through major renovation which I did not know about until I arrived. I had a view of the city and a helipad from my room and so was quiet noisy at all times, day and night. The room itself was comfortable and clean. Internet connection was good and room service was prompt. The good thing about this hotel I guess is its location, your close to downtown and most major attractions. The hotel has connection with a tour company that offers good tour packages....Good packages not so good guides....
Genuine Expedia guest review
Other trip Feb 24, 2013
Yvonne
AU

The following reviews were posted by hotels.com guests from other countries:

3.0 / 5Good
"Mucho que desear en el servicio..."
Se tardaron demasiado para darnos la habitación.
Genuine Hotels.com guest review
1 night business trip Jan 28, 2016
JOSÉ DE JESÚS
MX
5.0 / 5Outstanding
Excelente! muy buen servicio y mucha comodidad
Genuine Hotels.com guest review
8 night trip Jan 21, 2016
Alejandra
CO
4.0 / 5Excellent
Excelente El reservar xon hoteles.com hubo problemas ya que decia desayuno incluido y el hotel nos dijo que no a pesar q despues de la reservacion tanto hotel como hoteles.com confirmaron q lo incluia. El administrador de mala .anera se puso a discutir por ese aspecto inclusive a pesar de enseñarle el correo y me dijo sr lo doy porque usted dijo pero no considero que lo incluya
Genuine Hotels.com guest review
4 night family trip Jan 22, 2016
alexander
CR
2.0 / 5Fair
"Wi di"
El wi fi en el hotel esta súper malo
Genuine Hotels.com guest review
1 night business trip Jan 24, 2016
A Traveler
GT
2.0 / 5Fair
"las imagenes que muestran del hotel no son relaes"
la habitacion que nos asignaron no era como se muestra en la oferta, segun comentaron que otros pisos si cuentan con esas instalaciones pero en el cuarto que nos asignaron dejaba a notar que era mucho mas antiguo y no con la misma imagen.
Genuine Hotels.com guest review
1 night family trip Jan 23, 2016
Mariana
MX
5.0 / 5Outstanding
"Muy buen fin de semana en el Centro de la Ciudad"
Excelente experiencia, habitaciones remodeladas muy bonitas, muy buen servicio. lo unico es que no hay opcion de suite en la pagina y nos hubiera gustado poder quedarnos en esta. la ubicación es excelente.
Genuine Hotels.com guest review
1 night romance trip Jan 23, 2016
ricardo Miguel
MX
5.0 / 5Outstanding
"excelente fin de semana"
muy bien excelente servicio solamente sugiero chequen la presion de agua de las regaderas muy baja
Genuine Hotels.com guest review
2 night romance trip Jan 22, 2016
Gabriel
MX
2.0 / 5Fair
"Pésimo"
No muy bien. Cambié de habitación 3 TRES veces. Una por olores fétidos en el baño,ruido de bombeo y no se veía bien la tv ya que es modelo antiguo, la segunda no servía la tv, ni el teléfono y no tenia agua caliente y la tercera, me hicieron trampa y me dieron la primera que me habían asignado, la cual además de lo que ya tenia,no tenia agua caliente tampoco. A pesar de reportarlo a recepción me decían que atenderían de inmediato lo cual no era cierto, tenia que volver a llamar. En uno de los cambios sufrí la perdida de artículos de aseo personal, lo reporté pero no pasó nada. Y por si fuera poco, aun cuando no puedo probarlo sospecho que me clonaron mi tarjeta de débito. No lo recomiendo. Qué lastima porque tiene excelente ubicación.
Genuine Hotels.com guest review
1 night family trip Jan 21, 2016
Norma
MX
5.0 / 5Outstanding
"Bien ubicado, buen servicio y muy recomendable"
Hotel muy bien ubicado justo frente a parada del metro Hidalgo, zona tranquila y agradable, solo le separa el parque Alameda, Bellas Artes y el andadores del Zócalo. El Desayuno buffet bien presentado, completo y muy conveniente. Las habitaciónes se han ido renovando manteniendo precios accesibles.
Genuine Hotels.com guest review
1 night trip with friends Jan 10, 2016
Ricardo
MX
4.0 / 5Excellent
"Mal servicio y cargos indevidos"
todo estubo bien menos el echo deque estubimos esperando 2 hrs para que nos asignaran una abitacion y aparte no fue la que abia apartado, despues de un rato me lo solucionaron pero al dejar el hotel me cargaron 1500 extras si pedir me alguna autorisasion previa.
Genuine Hotels.com guest review
3 night romance trip Jan 15, 2016
A Traveler
MX
2.0 / 5Fair
"Habitacion sin remodelar y problemas de cañería"
La verdad no me fue muy bien, dado que la habitación que me asignaron es sin remodelar, por consiguiente su apariencia es vieja, tiene olor a humedad y adicionalmente el olor a cañería no nos dejó dormir y nos toco solicitar cambio de habitación a lo que inicialmente nos pusieron problema pero finalmente aceptaron. Por lo demás el hotel me pareció bueno en su servicio de restaurante y servicio a la habitación.
Genuine Hotels.com guest review
2 night romance trip Jan 15, 2016
Ronald
CO
5.0 / 5Outstanding
"Muy recomendable"
Hotel muy bien ubicado justo frente a entrada al metro. Cómodo y seguro y buen desayuno.
Genuine Hotels.com guest review
2 night trip with friends Jan 8, 2016
Ricardo
MX
5.0 / 5Outstanding
"Recomendable"
Excelente opción de hospedaje en DF.
Genuine Hotels.com guest review
1 night trip with friends Jan 7, 2016
Ricardo
CR
4.0 / 5Excellent
"todo bien"
todo muy bien el la atención del personal exelente
Genuine Hotels.com guest review
5 night family trip Jan 4, 2016
estefany
MX
5.0 / 5Outstanding
"Hotel fontan reforma, lo recomiendo ampliamente"
Un lugar con excelente vidta y ubicación, pero en especial una super tarifa, prometo regresar muy pronto
Genuine Hotels.com guest review
1 night romance trip Jan 6, 2016
CHRISTIAN DANIEL
MX
2.0 / 5Fair
"fin de año en df"
recepcion tardo una hora en asignar habitacion por que no teniua detalle de la reserva, el desayuno ha bajado mucho de calidad y muy mala comunicacion entre reservaciones y los demasdepartamentos
Genuine Hotels.com guest review
4 night family trip Jan 1, 2016
fernando
MX
4.0 / 5Excellent
"Buen hotel para viaje a la zona centro"
Excelente ubicación, habitación remodelada, desayuno bufete con varias opciones, falta mejorar el servicio y planeación en los eventos especiales de fin de año.
Genuine Hotels.com guest review
3 night family trip Dec 30, 2015
Antonio
MX
3.0 / 5Good
"Experiencia"
El hotel esta en buena ubicación, lo único que no me gusta es la ropa de cama, el cobertor no es muy suave pero fuera de eso todo estuvo muy bien, solo ocupe una habitación por una noche, ya había estado hace dos años en ese mismo hotel y también quede satisfecha con el servicio
Genuine Hotels.com guest review
1 night family trip Jan 2, 2016
sandra patricia
MX
2.0 / 5Fair
"Condición hotel fontan"
Buena ubicación sin embargo la alfombra tiene olor a humedad. La relación precio-calidad no es buena. El sistema para hacer check in es lento.
Genuine Hotels.com guest review
1 night family trip Dec 31, 2015
A Traveler
MX
3.0 / 5Good
"Más o menos"
Bien en general solo las sábanas estaban percudidas y no tenía sobre camas o sea colchas
Genuine Hotels.com guest review
1 night family trip Dec 31, 2015
Maria Miroslava
MX
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