"Great Value-free breakfast is worth it"
I enjoyed my stay. It was a great value. The cinema and subway were a couple of feet away. I took the subway the circulo of the city. Paul Mccartney was performing for free. People were friendly. You will have a good time.Genuine Hotels.com guest review
"Excellent location ever!"
The rooms need to have some remodeling like replacing carpet, bathroom faucet and the shower floor. The shower showed some mildew and yellow spots that does not look any good. Well the location of the hotel is excellent since it is right next to the metro Hidalgo as well as Balderas avenue, Hidalgo avenue and Reforma.Genuine Expedia guest review
"Great place to stay!"
Stayed total of 5 nights....the 1st night we got there very late so we got a room on the 7th floor which is not a "remodeled floor" so I was a little upset however the next day I requested the a "remodeled room" and that day we got one....There is so much to do near this hotel....Palacio Bellas Artes, Skyscraper Torre Latinoamericana, Zocalo, Metro […] Hidalgo where you can hop on very easily .This Hotel provides a great breakfast buffett along with botteled water in your room. Next time I visit this Mexico City I will stay here again! Read moreGenuine Expedia guest review
People attitude, hotel condition and cleanliness of the room were the worst, they made me paid again with my credit card becouse they did not want to llok up for my reservation. they gave me a very bad room, the smell was very bad.Genuine Hotels.com guest review
"Good hotel except for street noise late at night."
Good service, hot showers, inclusive breakfast, comfy bed. Room was a bit small and there was some kind of street party going on until 5 am.Genuine Hotels.com guest review
"rooms small but staff and location great"
This hotel is ageing and really is not 3* - it is expensive for what you get - but of course you are paying forthe location. The rooms are small and very noisy - the wndows in our 5th floor room did not fit the frame and, although it was on the back of the hotel, the noise all night was still significant - a abar, trucks, traffic, street noise - so […] that I had to use ear-plugs every night. I was disappointed at first and intended to move - but in the end I stayed and did not have too bad an experience. Apart from that and the overall old and worn look of the hotel, the staff tried hard and were great. The breakfast was quite good... Read moreGenuine Hotels.com guest review
My wife stayed there. She was pleased with the service and location and with the friendliness of the Staff. Next time we will definitely stay here again.Genuine Hotels.com guest review
"Good location on Reforma, but close to the Centro"
Hotel Fontana Reforma is a decent place at a good "crossroads" location - Reforma near Hidalgo. Prices are fair. Hot showers are great, the breakfast is generous. Wifi was slow and the rooftop jacuzzi was broken. Still, I'd stay here again.Genuine Hotels.com guest review
"Excellent Location and Affordable Price"
The Hotel has an excellent spot for tourists visiting Mexico City, the crossroads between the Sightseeing and Business section of it's Capital City. I recommend the Hotel, Food is Great !!!Genuine Hotels.com guest review
Great location. Good prices. Terrible front desk attentivenessGenuine Hotels.com guest review
"A great place to stay"
This is a well located place to stay in Mexico City. Although not luxurious, this hotel is clean and comfortable with very pleasant staff. We have stayed there many times with improvements noted on each occasion. This year, there are excellent new beds throughout and a new dining room on the tenth floor. Don't miss the buffet breakfast, especially if […] you can get it included in the room price! Read moreGenuine Expedia guest review
Personel in charge of reception and receive payment ys not well prepared and trained. There is a lack of service and they were fixing the neighbord room with too much noice since 6:00 AM. I tried to do another reservation for November 4rh and lady in charge did not attend us very wellGenuine Hotels.com guest review
"About Front desk"
Wonder that How come they cant speak english ?..not a Single words sometimes. That place got major communication break-down & low quality of service besides good location overall.Genuine Hotels.com guest review
"5 nights, Solo traveler"
Ac didn't work properly. Advertisement said free breakfast which wasn't offered. Advertised free wifi, however internet which hardly worked.Genuine Expedia guest review
Pretty good except the televisions!Genuine Hotels.com guest review
"It served its purpose..."
The staff at this hotel are very indifferent towards you. During my stay the hotel was going through major renovation which I did not know about until I arrived. I had a view of the city and a helipad from my room and so was quiet noisy at all times, day and night. The room itself was comfortable and clean. Internet connection was good and room service […] was prompt. The good thing about this hotel I guess is its location, your close to downtown and most major attractions. The hotel has connection with a tour company that offers good tour packages....Good packages not so good guides.... Read moreGenuine Expedia guest review
"Very satisfied for what I paid."
Excellent location to get to from the airport via subway (Hidalgo). Centrally located between the historic site (Zocalo) and Bosque de Chapultepec (Park). Buffet breakfast and service is excellent. Water tap in the sink rattles like it is going to break the pipe and the carpet in my room needs to be replaced. I can hear the noise from traffic. Overall, […] I am very satisfied for what I paid. Read moreGenuine Expedia guest review
I did'nt sleep at all because my room was on the main street and I was hearing the police all night.Genuine Hotels.com guest review
This is the third time we've stayed at this hotel and its because of the great location, its a nice walk to the Zocalo about 15 or 20 minutes. In the opposite direction you can walk to the Zona Rosa in about 30 minutes and its also a nice walk. The hotel is not fancy but the rooms are clean and the price was good. The only draw back is that the street […] is very noisy, we were on the first floor this time so the street noise was very bad. The windows were drafty as well so it was a little chilly in the morning. I would stay at this hotel again. Read moreGenuine Hotels.com guest review
Buffet and dining area need improvement. Understaffed and therefore long waiting lines on Sundays or when a group arrives. Hotel runs out of forks, glasses, even food, the quality of which could sometimes improve. Great location. Rates are good when on sale, but paying full price is not worth it.Genuine Expedia guest review
"Best place in downtown Mexico City"
I loved the hotel failities. I'm glad it was under mainteniance, 'cause it means they care about clients. Reforma is a wonderful 'paseo', but some surrounding streets were a bit dark to my taste. Museums, parks, and sites all at walking distance, breakfast was geat and limitless, which is quite important, he he...Genuine Hotels.com guest review
Response by Hotel Fontan Reforma Mexico rather than anything received a big welcome and know you we appreciate your opinion about our services. For us is a very valuable information that will allow us to continue to improve our quality, services and satisfy increasingly our guests expect to return to welcome you soon in this Hotel.
VERY NICE HOTEL MY ROOM WITHOUT VIEW METRO NEXT TO THE HOTEL CLEAN BUT WITHOUT MINI BAR IN THE ROOMSGenuine Hotels.com guest review
"No wireless wifi in the room"
The location is good. This hotel is right at the central historico. There is the inconvience of unstable wifi signal (cable in the room) which seemed to happen in the evening when you need it. There is no wireless wifi other than at the lobby. Take the taxi from the street yourself instead of having their own 'taxi'. They charged 50% more for the identical […] trip, same time of the day. Front desk staff is not friendly and helpful. Bell desk staff is nice. Breakfast buffet is ok. We stayed there three nights and moved to another hotel. We definitely will not stagy there again. There are many choices in Centro with similar price range. Read moreGenuine Expedia guest review
"Hotel Fontan....good value, but noisy"
My wife and I enjoyed a couple of weeks traveling in Mexico and Guatemala with Mexico City as our hub. On our way home we wanted to try a different part of town before flying out. In this case, we wanted Centro Historico...but at a reasonable price. We found this hotel after struggling to find a room in town (probably due to the 3 day weekend starting […] the day after our arrival, FEBRERO 24). We were happy to find a big room in a hotel frequented more by business travelers and Mexican tourists as this helps us practice our Espanol. The hotel is a little aged in terms of decor but the staff was friendly and helpful. There is a good looking restaurant in the lobby which provides a free breakfast, we couldn't take advantage of this since we were leaving at 5am. The room was large and spacious with TV and safe. The beds were firm. The view of the city was great! But, there was one big problem; Paseo de la Reforma was just below our room and the traffic is endless and loud. The windows on our 3rd floor room were so thin that it seemed as if there was no window at all. The noise was considerable and I slept very little. I can report to you that traffic on Reforma on a Thursday night will only slow at about 3am the next morning! I would still recommend the hotel because of the room quality, for the price and the friendly staff, but I would suggest requesting a room on a higher floor and perhaps away from Reforma. Read moreGenuine Hotels.com guest review
"good place to stay"
I've stayed at Fontan several times now. at first I thought it was just okay but after staying in other hotels around the city, and some more expensive, I now think it's a good deal and better room than most 3 star hotels. the buffet breakfast is really good. I like Ave. Paseo de la Reforma. the Metro stop is right there. Sunday is a fun day since they […] close some of the Paseo Reforma for bike riders, joggers, rollerbladers, etc. if you want a deal but be comfortable with great internet in the room, cable not wifi, then this is it. Read moreGenuine Hotels.com guest review
Excelente... muy buena atencion y por su ubicacion tienes todo al alcanceGenuine Hotels.com guest review
"la recepcionista mala actitud"
lastima del personal de la recepcion que con su mala actitud echa a perder el servicio de todos los demas que en lo general esta bienmala actitud de la chaparrita muy malGenuine Hotels.com guest review
pasamos dos dias, falta renovar el mobiliario descuidado y viejo, se oye todo de los pasillos., el desayuno bastante bien y sabroso..esta muy bien ubicado.Genuine Hotels.com guest review
Cinco puntos importantes que tienen que tomar en cuenta antes de reservar en el hotel. 1ro. En la pagina que reserve me dio la opción de pagar en el momento o pagar en el hotel, yo elegí pagar en el hotel y pase mi tarjeta. 2do. Llegando al hotel me dicen que la reserva esta cancelada porque la tarjeta no pasó. 3ro. Pedí hablar con el gerente y me negaron […] ese derecho. 4to Pedí una frazada y me dieron un tapete con pelos de otra mujer, y cuando pido que me den una frazada de verdad me dicen que eso es lo ultimo que tienen. y 5to. Mi reservación estaba con desayuno incluido, el cual llego y me quieren cobrar $150 p/p. Lo único bueno que tuvo el hotel fue el botones, el único que fue educado y dio un buen servicio, todos los demás los califico como incompetentes que cuando hubo algún problema no supieron o quisieron darme una solución. Read moreGenuine Hotels.com guest review
"Estadía Hotel Fontan Reforma"
Excelente ubicación, falta más atención del personal.Genuine Hotels.com guest review
"muy mal hotel"
muy mala experiencia, cuarto sucio,feo y muy frio. No lo aconsejo para nada.Genuine Hotels.com guest review
"No tan buena"
Las cotinas estaban polvosas, había mal olor en la habitación y pasillosGenuine Hotels.com guest review
"Nao volto a me hospedar"
muito desorganizados. Levaram 3 horas para encontrar nossa reserva, como ficamos quase 10 dias no hotel, notamos que isso acontece com frequencia. O quarto simplismente nao era limpo, matamos uma barata e deixamos ela morta no quarto propositalmente e nao limparam. No penultimo dia, as 9:30 o cafe da manha praticamente acabou. Alegaram que receberam […] muitos hospedes. A infra estrutura do hotel e boa, porem a administracao e pessima. Read moreGenuine Hotels.com guest review
"Fontan Reforma - Mejico DF"
Lo beneficioso de este hotel es la ubicacion y un precio razonable. El desayuno posee una buena variedad posibilitando satisfacer a los huespedes. Camas confortables. Podria organizarse mejor amoblamientos de la habitacionGenuine Hotels.com guest review
La atención fue pesima, 30 min esperando para que me dieran una habitación.Genuine Hotels.com guest review
Pesimo servicio para regustrarse y salir.Genuine Hotels.com guest review
"Limpio y cómodo"
En general estuvo muy bien, solamente me molestó que pagamos el desayuno pero abren hasta las 7:00 am y nosotros debíamos salir un poco antes. El hotel no te ofrece un desayuno para llevar como otros hoteles de la misma categoría. Sería un servicio completo si lo hicieran.Genuine Hotels.com guest review
"BUEN HOTEL ACORDE AL PRECIO"
TENIA MEJORES ESPECTATIVAS DEL HOTEL, SIN EMBARGO PARA EL PRECIO QUE ENCONTRE PARA DOS PERSONAS CON DESAYUNO INCLUIDO ESTA MAS QUE BIEN, ES UN HOTEL BASTANTE VIEJO DIRIA YO, LA HABITACION TENIA UNA GOTERA ENORME, ES COMODA LA HABITACIÓN, PERO SE ESCUCHA ABSOLUTAMENTE TODO DE LAS HABITACIONES CONTIGUAS, SI PIENSAS LLEGAR SOLO A PASAR LA NOCHE SIN QUE […] TE IMPORTE EL LUJO, ES BUENA OPCION, SI DESEAS ALGO MAS VISTOSO, NUEVO, DECORADO O LUJOSO, DEFINITIVAMENTE ESTA NO ES LA OPCIÓN. IMPORTANTE!!!!!! NO TE DEJES ENGAÑAR POR LAS FOTOGRAFÍAS!!! CUANDO LLEGAS AL HOTEL CON LA ILUSION DE LAS FOTOS, DECEPCIÓN TOTAL!!! Read moreGenuine Hotels.com guest review
"No muy recomendable"
Esta muy bien ubicado pero el hotel olia muy feo y supuestamente tenia desayuno incluido pero no se nos hizo validoGenuine Hotels.com guest review
"muy bien situado"
Bien Muy céntrico y la atención fue buena sólo una vez en el restaurante ni café nos sirvieron. Se disculpo el mesero que le dolía una muela.por Edo sólo fue a cobrar el bufette de los menores que no estaba incluido.de ahí todo bien el hotel está muy céntrico y ser a a pasos de la estación hidalgo.Genuine Hotels.com guest review
"Desayuno, no cumplieron"
Ruido bien con el hotel, lo único que me molestó mucho es que contrate un servicio con desayuno incluido, es más en la, confirmación de reserva lo describen como destino gratis y al llegar me indicaron que no, que era algo que debía arreglar con Hoteles.com, no tuve tiempo para eso y había contratado 3 noches y ningún día me resolvieron nada en el hotel, […] todo lo demás bien, pero en este sentido me sentí engañada. Read moreGenuine Hotels.com guest review
La habitacion en general esta bien, lo malo es que el estacionamiento esta en la parte de atras y tienes que cruzar la calle, tambien algo de lo que no me gusto es que tuvimos unos vecinos un poco escandalosos en la habitacion cintuna y se percibia muy claramente su platica en altas hrs de la noche por lo cual nos despertaron y ya no dormimos bienGenuine Hotels.com guest review
"me gustó el servicio"
Excelente servicio y atención al cliente.Genuine Hotels.com guest review
Un poco desorganizado el personal, pero la ubicación es excelente y el precioGenuine Hotels.com guest review
Buena estancia y buena ubicacionGenuine Hotels.com guest review
La habitación muy pequeña sucia y viejo el hotelGenuine Hotels.com guest review
La ubicación del hotel es excelente, el precio es muy bueno, la limpieza es buena y no tocan nada de las cosas personales, tienen caja de seguridad y la atención de los conserjes es muy buena. La atención en el front desk mala, la actitud de la señorita a nuestros requerimientos mala, deberían capacitar a su personal, los huéspedes ruidosos no los controlan […] ni llaman la atención, (tuve a unos tipos haciendo ejercicio y ruido desde la 5 am) Read moreGenuine Hotels.com guest review
MI estancia en el hotel Fontan fue muy acogedor, me siento satisfecho haberme quedado en este confortable hotel.Genuine Hotels.com guest review
"Um dia no fontana hotel"
Fiquei por uma noite apenas. Fui bem recebida pela equipe mas o chuveiro não esquenta a bem a água , parecia que tinha havido obras, e a roupa de cama parecia estar há algum tempo no quarto. Havia um odor nao muito agradável mas não incomodava muito.a localização êh muito boa e a recepção deixou eu ficar por mais 30 mim no quarto (late checkout)Genuine Expedia guest review
"Ya tiene internet en todo el hotel"
Muy agradable nos gusta por la cercanía al centro de la ciudad y la posibilidad de transportarnosGenuine Expedia guest review
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