"the only good thing is the super location"
it all depends on the room you get, the upper floors are realy bad, the second floor has renovated rooms and they are fine. the staff members i met were very unhelpfull. the hotel location is very good! on reforma ave. and 2 min. from hidalgo metro station, 3 min. from starbucks and not more than 10 min. walk from bella artes.Genuine Expedia guest review
"I will never stay at this hotel again"
I arrived at this hotel at 1:00 AM due to flight delays so what I wanted it just get there get up to my room and take a bath and try to rest for the long day but I couldn´t do that because * They requested a copy of my expedia confirmation letter I had the Expedia confirmation # the receptionist was not friendly at all and was really difficult I suggested […] to provide the internet access so I could log to my account and show her the confirmation e-mail. She asked me to send to the hotel´s e-mail the itinerary. Finally I was able to get to my room after all that. *The room I was given was a double TWIN bed, when I specifically asked for a KING BED room. I understand that this is subjected to room availability but that was ridiculous I could have gotten a Queen bed or Full bed but nope I got a Twin little bed. I asked to be changed and they said it was not possible because there was no other room available. They said I sould spend the night in that room and they will later move me to a different room (which never happened). *Room had a good view next to Reforma ave but the window couldn´t get closed all they way so the noise from the cars was really bad, this is a really busy avenue so imagine the noise in the room, I asked them to fix it and they couldn´t so I had to use a towel to be used as a seal. *Room heater didn´t work *Internet connection was really bad. *TV worked fine. *24 Hr Room service is a HOAX Read moreGenuine Expedia guest review
"Hotel Fontan, very nice"
I liked this hotel. I've stayed in a lot worse places for more money. We got a 50% off deal on hotels.com, so i was extremely satisfied with the hotel for the price we paid. It was clean, people were friendly, and the location is great, just steps away from the Hidalgo metro stop. The only problem was the room got really cold at night, but the hotel […] gave us a portable heater to use, so we were toasty the second night. Read moreGenuine Hotels.com guest review
Good service, clean and in godo conditions... You get more for your money... Excellent location tooGenuine Expedia guest review
Personel in charge of reception and receive payment ys not well prepared and trained. There is a lack of service and they were fixing the neighbord room with too much noice since 6:00 AM. I tried to do another reservation for November 4rh and lady in charge did not attend us very wellGenuine Hotels.com guest review
"About Front desk"
Wonder that How come they cant speak english ?..not a Single words sometimes. That place got major communication break-down & low quality of service besides good location overall.Genuine Hotels.com guest review
"5 nights, Solo traveler"
Ac didn't work properly. Advertisement said free breakfast which wasn't offered. Advertised free wifi, however internet which hardly worked.Genuine Expedia guest review
Pretty good except the televisions!Genuine Hotels.com guest review
"It served its purpose..."
The staff at this hotel are very indifferent towards you. During my stay the hotel was going through major renovation which I did not know about until I arrived. I had a view of the city and a helipad from my room and so was quiet noisy at all times, day and night. The room itself was comfortable and clean. Internet connection was good and room service […] was prompt. The good thing about this hotel I guess is its location, your close to downtown and most major attractions. The hotel has connection with a tour company that offers good tour packages....Good packages not so good guides.... Read moreGenuine Expedia guest review
"Very satisfied for what I paid."
Excellent location to get to from the airport via subway (Hidalgo). Centrally located between the historic site (Zocalo) and Bosque de Chapultepec (Park). Buffet breakfast and service is excellent. Water tap in the sink rattles like it is going to break the pipe and the carpet in my room needs to be replaced. I can hear the noise from traffic. Overall, […] I am very satisfied for what I paid. Read moreGenuine Expedia guest review
I did'nt sleep at all because my room was on the main street and I was hearing the police all night.Genuine Hotels.com guest review
This is the third time we've stayed at this hotel and its because of the great location, its a nice walk to the Zocalo about 15 or 20 minutes. In the opposite direction you can walk to the Zona Rosa in about 30 minutes and its also a nice walk. The hotel is not fancy but the rooms are clean and the price was good. The only draw back is that the street […] is very noisy, we were on the first floor this time so the street noise was very bad. The windows were drafty as well so it was a little chilly in the morning. I would stay at this hotel again. Read moreGenuine Hotels.com guest review
Buffet and dining area need improvement. Understaffed and therefore long waiting lines on Sundays or when a group arrives. Hotel runs out of forks, glasses, even food, the quality of which could sometimes improve. Great location. Rates are good when on sale, but paying full price is not worth it.Genuine Expedia guest review
"Best place in downtown Mexico City"
I loved the hotel failities. I'm glad it was under mainteniance, 'cause it means they care about clients. Reforma is a wonderful 'paseo', but some surrounding streets were a bit dark to my taste. Museums, parks, and sites all at walking distance, breakfast was geat and limitless, which is quite important, he he...Genuine Hotels.com guest review
Response by Hotel Fontan Reforma Mexico rather than anything received a big welcome and know you we appreciate your opinion about our services. For us is a very valuable information that will allow us to continue to improve our quality, services and satisfy increasingly our guests expect to return to welcome you soon in this Hotel.
VERY NICE HOTEL MY ROOM WITHOUT VIEW METRO NEXT TO THE HOTEL CLEAN BUT WITHOUT MINI BAR IN THE ROOMSGenuine Hotels.com guest review
"No wireless wifi in the room"
The location is good. This hotel is right at the central historico. There is the inconvience of unstable wifi signal (cable in the room) which seemed to happen in the evening when you need it. There is no wireless wifi other than at the lobby. Take the taxi from the street yourself instead of having their own 'taxi'. They charged 50% more for the identical […] trip, same time of the day. Front desk staff is not friendly and helpful. Bell desk staff is nice. Breakfast buffet is ok. We stayed there three nights and moved to another hotel. We definitely will not stagy there again. There are many choices in Centro with similar price range. Read moreGenuine Expedia guest review
"Hotel Fontan....good value, but noisy"
My wife and I enjoyed a couple of weeks traveling in Mexico and Guatemala with Mexico City as our hub. On our way home we wanted to try a different part of town before flying out. In this case, we wanted Centro Historico...but at a reasonable price. We found this hotel after struggling to find a room in town (probably due to the 3 day weekend starting […] the day after our arrival, FEBRERO 24). We were happy to find a big room in a hotel frequented more by business travelers and Mexican tourists as this helps us practice our Espanol. The hotel is a little aged in terms of decor but the staff was friendly and helpful. There is a good looking restaurant in the lobby which provides a free breakfast, we couldn't take advantage of this since we were leaving at 5am. The room was large and spacious with TV and safe. The beds were firm. The view of the city was great! But, there was one big problem; Paseo de la Reforma was just below our room and the traffic is endless and loud. The windows on our 3rd floor room were so thin that it seemed as if there was no window at all. The noise was considerable and I slept very little. I can report to you that traffic on Reforma on a Thursday night will only slow at about 3am the next morning! I would still recommend the hotel because of the room quality, for the price and the friendly staff, but I would suggest requesting a room on a higher floor and perhaps away from Reforma. Read moreGenuine Hotels.com guest review
"good place to stay"
I've stayed at Fontan several times now. at first I thought it was just okay but after staying in other hotels around the city, and some more expensive, I now think it's a good deal and better room than most 3 star hotels. the buffet breakfast is really good. I like Ave. Paseo de la Reforma. the Metro stop is right there. Sunday is a fun day since they […] close some of the Paseo Reforma for bike riders, joggers, rollerbladers, etc. if you want a deal but be comfortable with great internet in the room, cable not wifi, then this is it. Read moreGenuine Hotels.com guest review
Location is amazing. Right off Hildago Station - easy to take subway from airport. Hotel is walking distance (or easy subway) to major sights. Staff is friendly, and usually you can find one employee who speaks English well - though a little Spanish goes a long way. Breakfast was tasty, and some of the options would change from day to day. You may want […] to bring ear plugs. We were on the Paseo de la Reforma side, so it was loud at night - but not unbearable. Hot water, bottled water, air conditioning, safe at front desk for valuables and documents (not charged extra), clean rooms, great breakfast, free wi-fi (though a little slow), ice from kitchen. Read moreGenuine Expedia guest review
"Hotel Fontan, Mexico City"
Overall very good. Good location and surroundings. Decoration a bit outdated. Low marks for noise - anything can be heard from street and from other rooms.Genuine Hotels.com guest review
"you get what you pay for"
initially they placed us in a noisy and cold room, but moved us to a better room after request. The internet didn`t work at all. Breakfast fits the price. The hotel is located just by the metro. The hotel and the rooms are very clean.Genuine Hotels.com guest review
"Noisy and no internet - barulhento e sem internet"
The streets were very noisy and there was no internet as promised. We got very frustrated. Though for the price, breakfast, cleanness and overall service were good.Genuine Hotels.com guest review
It may have been the time of year but poor maintenance left the room freezing cold. Asked for a room change and was told all the rooms were cold so checked out. Would be better to visit in warmer months but not during the cold months. No heating and windows were not sealed so the cold just permeated the entire room.Genuine Expedia guest review
Good value for the money, mostly because of the location next to the subway, and the historical center of Mexico City. Buffet breakfast is included: quality of food good, quality of juices and drinks not so good. I have been there several times, and I get better service from personnel who know me.Genuine Expedia guest review
"Hotel Fontán Mexico City - in the middle"
Excellent location in MEX.. only 30min away from airport by taxi.. 5min walk from Palacio de Bellas Artes.. renovation is going on and sheets and towels are new..Genuine Hotels.com guest review
Situated at a central location, near to Metro & station. so can go around in all directions.hotel staff is very good and co-operative. restaurant service was also good. little noisy during night, any one going please take rooms on the top floors, as mine was 1 st and back side, it was too noisy, due to some music bar at the back side of road. so some […] time was really disturbing and was not able to sleep. Read moreGenuine Hotels.com guest review
"Helpful for coeliacs"
The hotel was within 20 minutes walking distance to the square which was very convenient. Breakfast was included for us which was variety of food especially for me being a coeliac although I mainly stuck to eggs and fruit. Hotel itself could do with a refurb but for the price you paid. It was more than adequate. Staff were very helpfulGenuine Hotels.com guest review
"Good value for the money one pays"
I have been in this hotel four or five times, and have no major complains. I always return to the same hotel. If one needs the subway system it is just half-a-block away.Genuine Expedia guest review
"Muy buen servicio"
En general muy buen servicio. Falta internet inalámbrico en habitaciones.Genuine Hotels.com guest review
A solo 20 metros de la estación metro Hidalgo, te permite moverte rápida y agilmente por toda la ciudad. A unas cuadras de la Latino y en una zona bien vigilada de dia y de noche.Genuine Hotels.com guest review
"Tod0 en uno."
Maravillosa experiencia, empezando por la calidad humana del personal, ubicación estratégica, confort y limpieza de las instalaciones.Genuine Hotels.com guest review
Excelente ubicación, se encuentra ubicado sobre paseo de la reforma, a la vuelta (muy pocos metros) se encuentra el metro hidalgo, y caminando sobre la calle trasera en una sola dirección te lleva directo a la alameda, bellas artes, torre latinoamericana. En general un hotel limpio, atención buena y excelente ubicación.Genuine Hotels.com guest review
Ideal para cuando se requiere estar en el centro y sólo para dormir. Sólo q cuando llegué aún no tenían mi reservación lista. Tardaron en darme la habitación.Genuine Hotels.com guest review
"es muy comodo"
bien solo un detalle en la habitacion el agua diaria es muy poco para dos personas es decir es insuficiente deben colocar mas agua alrededor de 4 vasos diarios para 2 personas es decir 2 vasos para cada persona es insuficienteGenuine Hotels.com guest review
"esta en buena zona....2 cosas malas las comidas"
buena la habitación hasta que salíamos al pasillo malos olores y la comida todas picantesGenuine Hotels.com guest review
"evaluacion del Hotel"
Excelente trato del personal, muy buena la comida, excelente ubicacion, lo que tienen que mejorar es el servicio de internet y wi - fi en las habitaciones y no limitarlo a solo el lobby y el Restaurant, el resto de los servicios muy buenos lo recomiendoGenuine Hotels.com guest review
Cuando llegue me dijeron que no tuve claro el motivo me cancelaron la reserva y me cobraron mucho mas cara la habitación, por ese precio se puede pagar un hotel en mejor zona. Lo bueno es que tiene una estación de metro frente al hotel.Genuine Hotels.com guest review
"Muy buena experiencia"
Este hotel se encuentra excelentemente ubicado, la zona es segura, el hotel presta las condiciones indispensable para una buena estadia. En lo personal yo la pase muy bien y no me quejo. Vi que lo estan remodelando y eso es importante.Genuine Hotels.com guest review
Falta un poco mejorar las condiciones de las camas, passable para 2 o 3 dias.Genuine Hotels.com guest review
"Excelente ubicación y relación precio calidad"
Nuestra estadía en el hotel fue placentera, el desayuno muy bueno y la ubicación a solo 50 mts de estación del metro y 75 del metro bus A pesar de que se desarrollaban obras en habitación de al lado, no tuvimos mayores inconvenientes. Lo único negativo de resaltar es que solicité habitación el pisos altos y con bonita vista, pero creo no fue atendida […] adecuadamente por el precio que he pagado por este medio que era como un 30% menos del costo original. Read moreGenuine Hotels.com guest review
"No repetaron la reservacion"
Desgraciadamente me hicieron pasar un pésimo día por que no me respetaron la reservacion. Dijeron que por no haberla pagado en linea. Tuve que buscar otro hotel.Genuine Hotels.com guest review
excelente ubicacion, gente mur servicial, habitaciones comodas y muy buena comida a muy buen precio...graciasGenuine Hotels.com guest review
"No tiene wifi en los cuartos"
Aceptable, el precio es bueno pero el hotel esta un poquito dejado, ademas promocionan wifi, pero es solo en el lobbyGenuine Hotels.com guest review
buena, podría mejorar si el internet fuera más rápido y constante, al igual que el wifi debería de existir en las habitaciones. La atención muy buena y la limpieza del hotel bastante bien.Genuine Hotels.com guest review
Excelente ubicación, cerca de todo.Genuine Hotels.com guest review
"Sólo si es absolutamente indispensable."
Es la segunda vez que me quedo en este hotel y siempre que llego tengo que dejar un depósito por el monto de la habitación ya que nunca tienen lista la reservación prepagada que realicé a través de este sitio. Mismo que me devuelven a la mañana siguiente. ¿Pero qué pasaría si no traigo dinero para el depósito? Es un hotel que, desde mi punto de vista, […] su peor característica es el ruido en las habitaciones. El ruido de la calle y de habitaciones contiguas y pasillos no deja dormir. En este caso me quedé en el primer piso e incluso se metía el terrible olor a cloaca y/o basura de la calle. La habitación está decente, nada extraordinario pero no está mal, las camas son cómodas. En general la gente se esfuerza por atenderte bien. No se puede pedir más por el precio pagado. Read moreGenuine Hotels.com guest review
En resumen estuvo bien, lo único esque se realizó la reservación por medio de Hoteles.com y llegamos al Hotel Fontan como a las 11 de la noche y no tenían registrada la reservación, aún presentanto el número de reservación que estaba confirmado por Hoteles.com., por dicha tenían habitaciones disponibles, pero corrimos el riesgo de quedarnos sin hab […] itación. Read moreGenuine Hotels.com guest review
acceso al centro , bellas artes , transporte accesible , solo en compras por internet muy bajo precioGenuine Hotels.com guest review
"Muy caro por el tipo de hotel"
con esa tarifa que se maneja encuentras hoteles mejores, la hora de hacer la entrada al hotel hay que hacerla mas rapida, porque se tarda como de 15 a 25 min por cliente. si llegas a las 1 del aeropuerto y llega a recepcion no te dejan hacer entrada, sino hasta las 3 por que es la hora de entrada, pero en vez de agilizar la entrada a los heuspedes, […] se esperan a que se les junten todos a las 3, no solo es 1 habitacion, ami me toco esperar 4 personas adelante de mi Read moreGenuine Hotels.com guest review
"Todo muy limpio"
Muy buena, todo estuvo bien, muy limpio, las camas un poco duras pero en general, muy buen servicio y atención, gracias.Genuine Hotels.com guest review
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