"best cost-effective hotel"
the hotel is cost-effective, cheap price and with convinient subway. but the hotel wifi is not working. if the hotel can solve internet issue, it will be a perfect hotel.Genuine Expedia guest review
Response by Hotel Fontan Reforma Mexico Receive a friendly greeting from part of team Fontan, I very much appreciate your comment be assured that we will work more to satisfy our clients in specific with details of the internet. We look forward to your visit to this again your kind regards Hotel.
"Not good in hot weather.No a/c."
It is a very good hotel.Staff some know English some dont.There is no A/C in room it is only ventiletion.So if you want a/c this hotel is not for you.Location is very good.Very safe.Resonable rate.They pay very low money transfer rate.Genuine Expedia guest review
Response by Hotel Fontan Reforma Mexico Thank you for considering us good option, our rooms are equipped with A/C, however do not have heating, take into account this comment in order to assess whether it is necessary to put it since in the city of Mexico, it uses very little due to different climate changes. The area where the Hotel is located is very safe and close to many tourist sites, inside the Hotel is currency exchange however close there are many money exchange with different exchange rates. I reiterate my thanks and please be assured that we are working to avoid these details and our customers have a very pleasant stay.
"Fontan Mexico City"
The hotel has gone through some remodeling and it shows. I have stayed here every time I travel to Mexico City which is about once a year or so. The staff especially bellboys and room service personal are very eager to help and make you feel comfortable. In speaking with one of the bellboys he mentioned that the recent earthquake activity did some damage […] to some of the remodeled rooms and I could see some evidence in the room I stayed in, the window had moved from it's frame about a third of an inch. If all you need is a place to rest at night that includes a good breakfast in the morning at a great price then look no further than Hotel Fontan in Mexico City. Read moreGenuine Expedia guest review
Response by Hotel Fontan Reforma Mexico Before that nothing receives a warm greeting from the Fontan team, I very much appreciate your comments since they allow us to identify our opportunities for improvement, in fact on the damage that caused the last earthquake already are corrected. Rest assured that we will take the necessary measures to continue to improve and achieve the satisfaction of our customers.
"Old Hotel but good price and great location"
Good price for the type of hotel, old hotel but great location. The staff is very friendly although not very flexible.... I arrived to the hotel without the printed reservation , and although they had my name and the number of guests, and I showed her my confirmation number , they made me turn on my computer, log in and print the confirmation from expedia […] , without that they wouldn't let me check in... another guest arrived when I was checking out at 1:00 pm, and the front dest told them they could not give them a room until 3 pm.... she did not even checked if she already had rooms clean and available.... just check in is at 3 pm so you wait until 3 pm, after long trip if a guest arrives early and if you have a room available.... why not??? I wonder.... Understanble if rooms are not available the guest should know that the waiting time was advised ..but just because check in is at 3.. you have to wait until 3......the rule is a rule!!!!!!! FRONT DESK SHOULD BE A LITTLE MORE ACCOMMODATING ...THE REST OF THE STAFF VERY FLEXIBLE AND FRIENDLY.. Read moreGenuine Expedia guest review
Response by Hotel Fontan Reforma Mexico This comment before that nothing I am grateful that allows us to know his impressions about our services and attention, are opportunities to improve and ensure that all our clients have a pleasant stay, with regard to the location is absolutely right we are close to the downtown area and many tourist attractions, with regard to staff the Front Desk in effect for power we deliver the room and make the reservation valid is essential you have your confirmation print or as well explains you asked forwarded us our e-mail confirmation and we print, you must know you are security measures that far from trying to generate a nuisance you are looking for is the security of you which is for us the more important, in fact also requested an official identification. With reference to the timetable of entry we have established that is at 3: 00 pm and if we have the room available in the moment you arrive to the hotel customer delivers the room at that moment without any additional charge, is important to mention that sometimes this situation generate us discomfort as clients, however you must take into account the departure time of the rooms is at 1: 00 pm, in such a way that the time we have is two hours pair to verify that the room is in perfect condition to return to deal, is worth mentioning that in our Web site is published check-in-check-out time. I reiterate my thanks and please be assured that we are working to avoid these details and explain to our client the why to request confirmation or itinerary which is very important. I hope to see very soon...
Centrally located, huge queen bed. Some street noise if you have a low or street-facing room, but I'd stay there again. Downstairs restaurant serves great dinners.Genuine Hotels.com guest review
Response by Hotel Fontan Reforma Mexico Thank you very much for your comments our location is great close to many tourist attractions, in fact walk the avenue of reform is one of the largest and most beautiful avenues of the city of Mexico, is very busy which is why we have noise in the rooms, told him that already take action and renew the hotel's facade to isolate noise for greater satisfaction of our customers. best regards.
"we are very pleased"
service was excellent,very friendly people breakfast buffet was good.Genuine Expedia guest review
"Great Value-free breakfast is worth it"
I enjoyed my stay. It was a great value. The cinema and subway were a couple of feet away. I took the subway the circulo of the city. Paul Mccartney was performing for free. People were friendly. You will have a good time.Genuine Hotels.com guest review
"Excellent location ever!"
The rooms need to have some remodeling like replacing carpet, bathroom faucet and the shower floor. The shower showed some mildew and yellow spots that does not look any good. Well the location of the hotel is excellent since it is right next to the metro Hidalgo as well as Balderas avenue, Hidalgo avenue and Reforma.Genuine Expedia guest review
"Very Good value for money."
Our stay was in Dec14. The hotel was selected due to its very strategic position on Reforma avenue 2 steps away from Metro Hidalgo station (to travel on either Line 2 or Line 3); plenty restaurants nearby from budget to fancy ones; walking distance to Alameda park, Palacio de Bellas Artes, Zocalo, Cathedral, Templo Mayor, Torre Latinoamericana, and […] so on. The Hotel and rooms look tired (despite of the 2013 renovation) but they're clean and comfortable offering in-room safe, in-room WiFi -also in public spaces-, hair drier, iron + ironing board, toiletries, etc ... Staff is kind and helpful. If you are assigned a room at the top floor, you can see how spectacular + awsome is Mexico city. Read moreGenuine Hotels.com guest review
"Is so cheap you might just give it a try"
If you happen to stay extra in Mexico and don't want to spend much. This is the place to stay.Genuine Hotels.com guest review
Great location. Good prices. Terrible front desk attentivenessGenuine Hotels.com guest review
"A great place to stay"
This is a well located place to stay in Mexico City. Although not luxurious, this hotel is clean and comfortable with very pleasant staff. We have stayed there many times with improvements noted on each occasion. This year, there are excellent new beds throughout and a new dining room on the tenth floor. Don't miss the buffet breakfast, especially if […] you can get it included in the room price! Read moreGenuine Expedia guest review
Personel in charge of reception and receive payment ys not well prepared and trained. There is a lack of service and they were fixing the neighbord room with too much noice since 6:00 AM. I tried to do another reservation for November 4rh and lady in charge did not attend us very wellGenuine Hotels.com guest review
"About Front desk"
Wonder that How come they cant speak english ?..not a Single words sometimes. That place got major communication break-down & low quality of service besides good location overall.Genuine Hotels.com guest review
"5 nights, Solo traveler"
Ac didn't work properly. Advertisement said free breakfast which wasn't offered. Advertised free wifi, however internet which hardly worked.Genuine Expedia guest review
Pretty good except the televisions!Genuine Hotels.com guest review
"It served its purpose..."
The staff at this hotel are very indifferent towards you. During my stay the hotel was going through major renovation which I did not know about until I arrived. I had a view of the city and a helipad from my room and so was quiet noisy at all times, day and night. The room itself was comfortable and clean. Internet connection was good and room service […] was prompt. The good thing about this hotel I guess is its location, your close to downtown and most major attractions. The hotel has connection with a tour company that offers good tour packages....Good packages not so good guides.... Read moreGenuine Expedia guest review
"Very satisfied for what I paid."
Excellent location to get to from the airport via subway (Hidalgo). Centrally located between the historic site (Zocalo) and Bosque de Chapultepec (Park). Buffet breakfast and service is excellent. Water tap in the sink rattles like it is going to break the pipe and the carpet in my room needs to be replaced. I can hear the noise from traffic. Overall, […] I am very satisfied for what I paid. Read moreGenuine Expedia guest review
I did'nt sleep at all because my room was on the main street and I was hearing the police all night.Genuine Hotels.com guest review
This is the third time we've stayed at this hotel and its because of the great location, its a nice walk to the Zocalo about 15 or 20 minutes. In the opposite direction you can walk to the Zona Rosa in about 30 minutes and its also a nice walk. The hotel is not fancy but the rooms are clean and the price was good. The only draw back is that the street […] is very noisy, we were on the first floor this time so the street noise was very bad. The windows were drafty as well so it was a little chilly in the morning. I would stay at this hotel again. Read moreGenuine Hotels.com guest review
Buffet and dining area need improvement. Understaffed and therefore long waiting lines on Sundays or when a group arrives. Hotel runs out of forks, glasses, even food, the quality of which could sometimes improve. Great location. Rates are good when on sale, but paying full price is not worth it.Genuine Expedia guest review
"Best place in downtown Mexico City"
I loved the hotel failities. I'm glad it was under mainteniance, 'cause it means they care about clients. Reforma is a wonderful 'paseo', but some surrounding streets were a bit dark to my taste. Museums, parks, and sites all at walking distance, breakfast was geat and limitless, which is quite important, he he...Genuine Hotels.com guest review
Response by Hotel Fontan Reforma Mexico rather than anything received a big welcome and know you we appreciate your opinion about our services. For us is a very valuable information that will allow us to continue to improve our quality, services and satisfy increasingly our guests expect to return to welcome you soon in this Hotel.
"observación a los confirmaciones."
Estancia bien solo la confirmación ,lo había reservado días atrás lo cual fue un poco muy incomoda pero solucionaba,después hubo arreglo,pero todo bien gracias.Genuine Hotels.com guest review
"mal manejo de reservas de las agencias"
ubicación del hotel excelente, habitaciones estándar, si mucho ruido en pasillos y en habitaciones continuas, personal amable, pero muy mal por parte de las agencias que cancelan las reservas y no avisan al cliente, y llegamos sin habitación disponible y vivir todo un viacrucis para poder tener una estancia con los precios que ofrecen, deben avisar […] si por algún motivo no pasa la tarjeta cuando hacen su pre carga, aun que según dan la opcion de pagar en el hotel, y que en el portal salga vigente la reserva cuando ya no es asi. fuera de eso en general un 9 al hotel y claro que regresare mas con mi tarjeta de cliente distinguido que amablemente me ofrecieron por el mal sabor de haber experimentado no tener habitación por pate de la agencia que me cancela y no me responde, ojo chequen directo en hotel sus reservas no se confíen de las agencias,para que no sufran como nosotros al llegar. Read moreGenuine Hotels.com guest review
"muy buen servicio"
excelente estancia, me senti muy comodoGenuine Hotels.com guest review
"MI ESTANCIA EN EL HOTEL FONTANA REFORMA."
EL HOTEL ESTA BIEN, BUENA ATENCION, LA HABITACION DONDE ME HOSPEDE ES AGRADABLE, ME AGRADO QUE ESTA MUY CERCA DEL CENTRO DE HECHO NOS FUIMOS CAMINANDO, Y DISFRUTAMOS EL PASEO YA QUE CONOCIMOS LA ALAMEDA, EL MONUMENTO A JUAREZ, Y LAS CALLES DE COMERCIOS QUE PASAMOS, TAMBIEN EL QUE HAY UNA ENTRADA DEL METRO HIDALGO, JUSTO EN LA ESQUINA DE LA CUADRA DONDE […] SE ENCUENTRA EL HOTEL, EN CUANTO AL COSTO DE LA HABITACION ES ACCESIBLE YA QUE LA HABITACION FUE PARA CUATRO PERSONAS ESTOY SEGURA DE REGRESAR A LA CIUDAD DE MEXICO PRONTO Y CONSIDERARE HOSPEDARME DE NUEVO EN ESE HOTEL. Read moreGenuine Hotels.com guest review
Buena atención, excelente ubicación. Las habitaciones necesitan remodelación pero si la intención es turistear, es perfecto por su ubicación justo a lado de Alameda central. Estoy satisfecho.Genuine Hotels.com guest review
"recomendable y precio justo"
Gracias a Dios excelente solo al hacer check in nos proporcionaron una habitacion equivocada pero nos solucionaron el detallito y despues de ahi todo fluyo muy agradable.Genuine Hotels.com guest review
"Una buena estancia"
El hotel puedo considerar que es muy bueno, esta en un buen punto de la ciudad. Te permite moverte a los punto de interes de la ciudad de México. Solo si es necesario hacer ver al personal de limpieza, que considere un horario para iniciar su actividad al cuarto , ya que llegan tocando al cuarto muy temprano, que recuerden que uno muchas de las personas […] que se hospedan, estan de descanzo y lo que mas desea uno es levantarse un poco tarde. No hay que descuidar las condiciones de los cuartos, comolas alfambras. Ya que de ellos depende los buenos comentarios del hotel. Read moreGenuine Hotels.com guest review
"Es un hotel a todo dar"
espectacularGenuine Hotels.com guest review
EN GENERAL BIEN LA VISTA NO FUE DE LO MEJORGenuine Hotels.com guest review
"Par de detalles a revisar"
En general bien, excelente ubicación, pero Único par de detalles que la habitación plus de mas costo lo único distinto es la vista a ave reforma y solo cuenta con televisiones gordas crt todas las habitaciones.Genuine Hotels.com guest review
"Una muy grata y maravillosa experiencia :D"
Me encanto el lugar muy centrico con transporte publico cerca. Solo que mi vista fue hacia un estacionamiento y debido a que estaba lleno no se me pudo cambiar, pero en General me encanto, volvería a hospedarme ahí y lo recomiendo. Solo un poco mas calidez por parte de la recepción, son atentos pero un poco fríos. Pero sin duda volvería ahí. Espero […] pronto regresar :D Read moreGenuine Hotels.com guest review
"La mejor ubicación al mejor precio"
Tuve una buena experiencia, el hotel tiene una ubicación excelente para quien tiene negocios o desea pasear por el centro histórico de la ciudad de México, además de que esta situado a un lado de la estación del Metro Hidalgo y de las estaciones de dos líneas del Metrobús. El desayuno está muy bien, el único problema es que el hotel recibe grupos de […] estudiantes y a veces hay que esperar para encontrar lugar, pero vale la pena. Read moreGenuine Hotels.com guest review
위치는 좋음 : 대로변이고 편의점도 가깝고 소깔로광장까지 도보로 이동 가능 시설은 중 : 더운물 쓰려면 5분 정도 물을 흘려버려야 함Genuine Hotels.com guest review
"Buen lugar para quedarse"
Es una zona ruidosa, pero pude dormir bien. El staff es muy amable y están dispuestos a orientarte y resolver todas tus dudas.Genuine Hotels.com guest review
"Fontan Reforma CDMX fascinante!!!!"
Me siento afortunado al haber elegido este maravilloso hotel.Genuine Hotels.com guest review
en general muy bueno no es de lujo pero solo lo ocupamos para dormir :)Genuine Hotels.com guest review
Por el precio es muy buen hotel, ademas esta muy cerca de todo en la zona centro de la ciudad. y el desayuno buffet bastante bueno!!Genuine Hotels.com guest review
El trato del personal, el desayuno muy bueno. Excelente ubicaciónGenuine Hotels.com guest review
"Mejorar los pequeños detalles"
muy bien solo que las toallas estaban viejas y como que se estaban rompiendo y sugiero poner una cafetera es muy agradabel despertar y saber que te puedes tomar un cafe desde tu habitacion sin pedirloGenuine Hotels.com guest review
"NO RESPETARON MI RESERVACION"
HICE MI RESERVA UNA SEMANA ANTES Y NO ME LA RESPETARONGenuine Hotels.com guest review
"muito bom pelo preço barato"
hotel muito bem localizado, perto de tudo. quartos antigos, mas muito grandes e bons. fiquei no andar 6 para os fundos, foi tudo ok. cafe da manha otimo. tudo bom. li antes avaliacoes que colocam este hotel muito abaixo do que ele realmente é. se eu fosse voltar outras vezes para o DF ficaria nele com certeza. o preço é otimo, staff bom, cafe bom, quartos […] bons. nada a reclamar. perto de tudo. Read moreGenuine Hotels.com guest review
"HUGO ALEJANDRO HERNANDEZ GARCIA"
Fue una Mala experiencia, por creo que en mi segunda reservacion si iba incluido el buffet desayuno y no me lo quisieron respetar, así mismo la conexión a Internet es muy mala, así como la segunda reservacion no estaban enterados ya que me cancelaron el acceso a la habitación y no realizaron la limpieza a tiempo en la habitación. Deberían checar el […] cable de la plancha es muy corto y la verdad se batalla mucho en planchar. También quisiera me puedan informar donde voy a facturar. Por su atencion muchas grcias Read moreGenuine Hotels.com guest review
"Buen Hotel, Bien ubicado."
Bien en generalGenuine Hotels.com guest review
"SERVICIO AL CLIENTE"
Muy bueno el servicio y la ubicación del Hotel. Aunque no deberían cobrar la impresión de los check-in aéreos tal como ocurre en la mayoría de los hoteles.Genuine Hotels.com guest review
"Buen Hotel, buena ubicación, buen precio."
Bien en generalGenuine Hotels.com guest review
Estuve una sola noche, pero la atencion fue buena. La habitacion muy acogedora con calefaccion. Volveria a hospedarme en este hotel.Genuine Hotels.com guest review
de maravilla esta en una zona donde se puede mover hacia cualquier lado y puede un elegir el tipo de transporteGenuine Hotels.com guest review
Buen hotel, cómodo y económicoGenuine Hotels.com guest review
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