"Good hotel except for street noise late at night."
Good service, hot showers, inclusive breakfast, comfy bed. Room was a bit small and there was some kind of street party going on until 5 am.Genuine Hotels.com guest review
"rooms small but staff and location great"
This hotel is ageing and really is not 3* - it is expensive for what you get - but of course you are paying forthe location. The rooms are small and very noisy - the wndows in our 5th floor room did not fit the frame and, although it was on the back of the hotel, the noise all night was still significant - a abar, trucks, traffic, street noise - so […] that I had to use ear-plugs every night. I was disappointed at first and intended to move - but in the end I stayed and did not have too bad an experience. Apart from that and the overall old and worn look of the hotel, the staff tried hard and were great. The breakfast was quite good... Read moreGenuine Hotels.com guest review
My wife stayed there. She was pleased with the service and location and with the friendliness of the Staff. Next time we will definitely stay here again.Genuine Hotels.com guest review
"Good location on Reforma, but close to the Centro"
Hotel Fontana Reforma is a decent place at a good "crossroads" location - Reforma near Hidalgo. Prices are fair. Hot showers are great, the breakfast is generous. Wifi was slow and the rooftop jacuzzi was broken. Still, I'd stay here again.Genuine Hotels.com guest review
"Excellent Location and Affordable Price"
The Hotel has an excellent spot for tourists visiting Mexico City, the crossroads between the Sightseeing and Business section of it's Capital City. I recommend the Hotel, Food is Great !!!Genuine Hotels.com guest review
"Noisy and no internet - barulhento e sem internet"
The streets were very noisy and there was no internet as promised. We got very frustrated. Though for the price, breakfast, cleanness and overall service were good.Genuine Hotels.com guest review
"Fontan Hotel - DF"
great location - good customer service - close to metro and movies. Alameda park is next to hotel - Metro Hidalgo is at corner - Bellas artes is walking distance - lots of places to eat - good price and great location for the priceGenuine Hotels.com guest review
"For sure, will go back."
Great value for the money spent. Everything was great, no complaints. On the 11th floor near the jacuzzi was a view of the city and a bar stocked with beer and mixed drinks. We were given the Top 12th floor, great view of the Melia & Fiesta Americana Hotel down the Main street. The Daily Breakfast Buffett was also a great value. Perfect vacation for […] Letty & I. Read moreGenuine Expedia guest review
Not expansive, great location! Rooms are clean, food in restaurant is good, personnel was very nice. Although it was a little noisy during early morning hours.Genuine Expedia guest review
Great location. Good prices. Terrible front desk attentivenessGenuine Hotels.com guest review
"A great place to stay"
This is a well located place to stay in Mexico City. Although not luxurious, this hotel is clean and comfortable with very pleasant staff. We have stayed there many times with improvements noted on each occasion. This year, there are excellent new beds throughout and a new dining room on the tenth floor. Don't miss the buffet breakfast, especially if […] you can get it included in the room price! Read moreGenuine Expedia guest review
Personel in charge of reception and receive payment ys not well prepared and trained. There is a lack of service and they were fixing the neighbord room with too much noice since 6:00 AM. I tried to do another reservation for November 4rh and lady in charge did not attend us very wellGenuine Hotels.com guest review
"About Front desk"
Wonder that How come they cant speak english ?..not a Single words sometimes. That place got major communication break-down & low quality of service besides good location overall.Genuine Hotels.com guest review
"5 nights, Solo traveler"
Ac didn't work properly. Advertisement said free breakfast which wasn't offered. Advertised free wifi, however internet which hardly worked.Genuine Expedia guest review
Pretty good except the televisions!Genuine Hotels.com guest review
"It served its purpose..."
The staff at this hotel are very indifferent towards you. During my stay the hotel was going through major renovation which I did not know about until I arrived. I had a view of the city and a helipad from my room and so was quiet noisy at all times, day and night. The room itself was comfortable and clean. Internet connection was good and room service […] was prompt. The good thing about this hotel I guess is its location, your close to downtown and most major attractions. The hotel has connection with a tour company that offers good tour packages....Good packages not so good guides.... Read moreGenuine Expedia guest review
"Very satisfied for what I paid."
Excellent location to get to from the airport via subway (Hidalgo). Centrally located between the historic site (Zocalo) and Bosque de Chapultepec (Park). Buffet breakfast and service is excellent. Water tap in the sink rattles like it is going to break the pipe and the carpet in my room needs to be replaced. I can hear the noise from traffic. Overall, […] I am very satisfied for what I paid. Read moreGenuine Expedia guest review
I did'nt sleep at all because my room was on the main street and I was hearing the police all night.Genuine Hotels.com guest review
This is the third time we've stayed at this hotel and its because of the great location, its a nice walk to the Zocalo about 15 or 20 minutes. In the opposite direction you can walk to the Zona Rosa in about 30 minutes and its also a nice walk. The hotel is not fancy but the rooms are clean and the price was good. The only draw back is that the street […] is very noisy, we were on the first floor this time so the street noise was very bad. The windows were drafty as well so it was a little chilly in the morning. I would stay at this hotel again. Read moreGenuine Hotels.com guest review
Buffet and dining area need improvement. Understaffed and therefore long waiting lines on Sundays or when a group arrives. Hotel runs out of forks, glasses, even food, the quality of which could sometimes improve. Great location. Rates are good when on sale, but paying full price is not worth it.Genuine Expedia guest review
"Best place in downtown Mexico City"
I loved the hotel failities. I'm glad it was under mainteniance, 'cause it means they care about clients. Reforma is a wonderful 'paseo', but some surrounding streets were a bit dark to my taste. Museums, parks, and sites all at walking distance, breakfast was geat and limitless, which is quite important, he he...Genuine Hotels.com guest review
Response by Hotel Fontan Reforma Mexico rather than anything received a big welcome and know you we appreciate your opinion about our services. For us is a very valuable information that will allow us to continue to improve our quality, services and satisfy increasingly our guests expect to return to welcome you soon in this Hotel.
VERY NICE HOTEL MY ROOM WITHOUT VIEW METRO NEXT TO THE HOTEL CLEAN BUT WITHOUT MINI BAR IN THE ROOMSGenuine Hotels.com guest review
"No wireless wifi in the room"
The location is good. This hotel is right at the central historico. There is the inconvience of unstable wifi signal (cable in the room) which seemed to happen in the evening when you need it. There is no wireless wifi other than at the lobby. Take the taxi from the street yourself instead of having their own 'taxi'. They charged 50% more for the identical […] trip, same time of the day. Front desk staff is not friendly and helpful. Bell desk staff is nice. Breakfast buffet is ok. We stayed there three nights and moved to another hotel. We definitely will not stagy there again. There are many choices in Centro with similar price range. Read moreGenuine Expedia guest review
"Hotel Fontan....good value, but noisy"
My wife and I enjoyed a couple of weeks traveling in Mexico and Guatemala with Mexico City as our hub. On our way home we wanted to try a different part of town before flying out. In this case, we wanted Centro Historico...but at a reasonable price. We found this hotel after struggling to find a room in town (probably due to the 3 day weekend starting […] the day after our arrival, FEBRERO 24). We were happy to find a big room in a hotel frequented more by business travelers and Mexican tourists as this helps us practice our Espanol. The hotel is a little aged in terms of decor but the staff was friendly and helpful. There is a good looking restaurant in the lobby which provides a free breakfast, we couldn't take advantage of this since we were leaving at 5am. The room was large and spacious with TV and safe. The beds were firm. The view of the city was great! But, there was one big problem; Paseo de la Reforma was just below our room and the traffic is endless and loud. The windows on our 3rd floor room were so thin that it seemed as if there was no window at all. The noise was considerable and I slept very little. I can report to you that traffic on Reforma on a Thursday night will only slow at about 3am the next morning! I would still recommend the hotel because of the room quality, for the price and the friendly staff, but I would suggest requesting a room on a higher floor and perhaps away from Reforma. Read moreGenuine Hotels.com guest review
"good place to stay"
I've stayed at Fontan several times now. at first I thought it was just okay but after staying in other hotels around the city, and some more expensive, I now think it's a good deal and better room than most 3 star hotels. the buffet breakfast is really good. I like Ave. Paseo de la Reforma. the Metro stop is right there. Sunday is a fun day since they […] close some of the Paseo Reforma for bike riders, joggers, rollerbladers, etc. if you want a deal but be comfortable with great internet in the room, cable not wifi, then this is it. Read moreGenuine Hotels.com guest review
Location is amazing. Right off Hildago Station - easy to take subway from airport. Hotel is walking distance (or easy subway) to major sights. Staff is friendly, and usually you can find one employee who speaks English well - though a little Spanish goes a long way. Breakfast was tasty, and some of the options would change from day to day. You may want […] to bring ear plugs. We were on the Paseo de la Reforma side, so it was loud at night - but not unbearable. Hot water, bottled water, air conditioning, safe at front desk for valuables and documents (not charged extra), clean rooms, great breakfast, free wi-fi (though a little slow), ice from kitchen. Read moreGenuine Expedia guest review
"Hotel Fontan, Mexico City"
Overall very good. Good location and surroundings. Decoration a bit outdated. Low marks for noise - anything can be heard from street and from other rooms.Genuine Hotels.com guest review
"you get what you pay for"
initially they placed us in a noisy and cold room, but moved us to a better room after request. The internet didn`t work at all. Breakfast fits the price. The hotel is located just by the metro. The hotel and the rooms are very clean.Genuine Hotels.com guest review
It may have been the time of year but poor maintenance left the room freezing cold. Asked for a room change and was told all the rooms were cold so checked out. Would be better to visit in warmer months but not during the cold months. No heating and windows were not sealed so the cold just permeated the entire room.Genuine Expedia guest review
Good value for the money, mostly because of the location next to the subway, and the historical center of Mexico City. Buffet breakfast is included: quality of food good, quality of juices and drinks not so good. I have been there several times, and I get better service from personnel who know me.Genuine Expedia guest review
Situated at a central location, near to Metro & station. so can go around in all directions.hotel staff is very good and co-operative. restaurant service was also good. little noisy during night, any one going please take rooms on the top floors, as mine was 1 st and back side, it was too noisy, due to some music bar at the back side of road. so some […] time was really disturbing and was not able to sleep. Read moreGenuine Hotels.com guest review
"Conformidad con el servicio"
Estuvo buena en lineas generales, lo único malo fue que al llegar al chequeo el martes 09 de septiembre en horas de la tarde en el mostrador del hotel con mi corfimacion vía Internet,hecha por hoteles.com no la tenia habilitada, según por que no paso mi tarjeta de crédito , pero en el mail de mi reservacion estaba claro el comentario desde el principio […] que lo pagaría al llegar y estuve esperando para acceder a la habitación , del resto el servicio fue bueno y la ubicación muy buena, lo recomiendo Read moreGenuine Hotels.com guest review
"muy mala recepcion,y tiempo perdido en la recepcio"
muy mala recpcion, la gente de la recepecion nos hizo imprimir el codigo de rservacion una vez mas, aunque la mostramos electronicamente, el tiempo para asignarte la habitacion fue de mas de 45 min. Hotel viejo y en mal estado, no volveria nunca.Genuine Hotels.com guest review
por favor respeten el tipo de reservación que hacen sus clientesGenuine Hotels.com guest review
中心部にあり、すぐ側にメトロ駅もあるため非常に便利！Genuine Hotels.com guest review
muy buena, todo agradado y la ubicacion del hotel idealGenuine Hotels.com guest review
"EL TECHO DE LA HABITACION ESTABA HUMEDO"
EL HOTEL MUY BIEN LO UNICO MALO FUE LA HABITACION EL TECHO ESTABA HUMEDOGenuine Hotels.com guest review
No se hacen responsables por las reservaciones que se hacen por internet! Tuve que buscar otro hotel! Muy mala atenciónGenuine Hotels.com guest review
"Un servio de recepción mediocre"
Aceptable, si pudieran mejorar el servio en recepción, en el área del restaurante ell desayuno bufet incluido también mejorarlo ya que la cantidad de alimentos se les acababa muy prontoGenuine Hotels.com guest review
El hotel está muy bien ubicado, las habitaciones muy confortables, la limpieza de la habitación eficiente, el único inconveniente fué con el personal de recepción que debería tener mayor capacidad de toma de decisiones a la hora de presentarse algún inconveniente y resolver en vez de complicar más alguna situación desagradable. Por lo demás todo muy […] bien. Read moreGenuine Hotels.com guest review
Limpio, buen servicio, y la ubicacion muy buena. Esta a escasos metros de la estacion de metro Hidalgo. Me impresiono lo accesible del precio vrs calidad. Altamente recomendableGenuine Hotels.com guest review
"No me dieron lo que reserve"
Estuve 4 noches en el Hotel Fontan a la hora de me ir a la habitación me doy cuenta que nos dieron una habitación con 2 camas individuales bajo a la recepción a reclamar que no fue lo que reserve ya que mi reserva decía cama matrimonial y mas que era un viaje en pareja... en la recepción no me cambiaron la habitación y termine mi viaje en pareja en […] 2 camas individuales terrible además que si quería cambiarme tenia que esperar cada día antes de las 10am haber si había disponibilidad de otra habitación.... las 2 camas individuales eran viejas y colchones duros, la limpieza de la habitación es buena el desayuno variado estilo buffet.. Read moreGenuine Hotels.com guest review
"Bien ubicado pero el entorno no me gusto nada"
Fatal, me fui un dia antes, pague 3 noches y me quede 2 nada mas.Genuine Hotels.com guest review
"Una excelente ubicación"
Muy bién ya que por la ubicación donde se encuentra el hotel me fué fácil ubicarme para llegar ya que fuí en plan de trabajo y lo único que quería era descansar.Genuine Hotels.com guest review
tiene una localización ideal para desplazarse por la Ciudad, tanto en metro, autobús, metrobus, y caminado, muy cercano al centro historicoGenuine Expedia guest review
No llegue a hospedarme, cuando llego al hotel a las 3:00 am. me informan en la recepción que la reservación fue cancelada porque no se pudo cargar una noche a la tarjeta de crédito. Aquí en la pagina de Hoteles.com. se dice que se puede reservar y pagar en en hotel, lo cual no es cierto para el Fontan Reforma. Yo confirme la reservación por teléfono […] y correo electrónico dos veces antes de la fecha y nunca me indicaron que tenia que cobrar una noche. En ese caso es mucho mejor utilizar los canales de comunicación antes de cancelar sin previo aviso. La intención de la recepción en resolver la situación en ese momento fue pésima. Read moreGenuine Hotels.com guest review
Lugar simples, a recepção meio bagunçada. Ponto positivo é a localização ao lado do metro e do metrobus.Genuine Hotels.com guest review
"Pas trop de luxe mais très confortable!"
J'ai séjourné dans cet hotel pendant 5 jours. Il est très bien placé, le service a été parfait et le prix a été convenable, voire très bien par rapport à la qualité de l'hotel. Certes, il ne s'agit pas d'un hotel pour ceux qui cherchent trop de luxe ou pour ceux qui sont trop exigeants! Le personnel m'a donné toujours un très bon accueil. L'hotel est […] bien situé pour faire des promenades vers le quartier Reforma et vers le centre historique. Je suis content! Read moreGenuine Expedia guest review
"Nos gusta la ubicación"
Fácil acceso, céntrico, cercano al metro, sólo falta internet en habitaciones, por lo demás agradableGenuine Expedia guest review
"Excelente localização, qualidade boa para o preço."
Excelente localização, na principal e mais bonita avenida da cidade, em frente à estação de metrô Hidalgo, proximo aos principais pontos turísticos (Monumento da Revolução, Palácio de Belas Artes, feira Cidadela, 20 min a pé de Zócalo...) e à vários restaurantes e lanchonetes. A qualidade do hotel é boa pelo preço cobrado, com cofre, ferro e tábua de […] passar roupa, cama king muito boa e deixando apenas a desejar na falta de frigobar e na pintura que esta desgastada. Read moreGenuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )