"Great place, great location!"
I loved the experience at the hotel; it's located in my favorite location within Mexico city, next to a beautiful park and with plenty of great and unique restaurants, bars and coffee shops around including their own. The staff is very friendly and helpful; they really try hard to provide a great service.Genuine Expedia guest review
"So bad I almost dropped a "don't go to mexico city" declaration at customs"
06/10/10 xxdosequisxx San Francisco, California
I have traveled extensively in the past few years and must say, the Hippodrome is the worst hotel I've ever stayed in. Problems included: the hallways are almost pitch black and it feels like you are walking through a dungeon; the rooms are not clean; the drain in my shower (the bathrooms actually LOOK nice) was clogged and I flooded my room; there were mosquitos the size of bats in my room and I couldn't sleep and probably have malaria now; and finally throughout the nice because of the building's dungeon like construction I could hear every sound made in the lower levels of the hotel as it resonated up the stone stairwell. In short, this place is awful. I don't know why you would own a hotel in a reasonably nice neighborhood and install topically "nice" bathroom fixtures and allow the guest experience to be some unbelievably terrible, but this place just sucks. I'm not sure what other options in MEX are like, but I'm sure there has to be something better...
"Nice small independant hotel in Condesa, D.F."
02/03/10 Omeister Chester, United Kingdom
I had managed to bag one of the 'Barack Obama Special Rates' on expedia so my review is likely a bit biased by the unbelievable value of the rate we booked. The hotel is located in a nice area of Mexico City. Like all big cities some parts of Mexico can be intimidating but in my experience Condesa is a very nice neighbourhood and is generally clean and we did not feel intimidated at all, even when walking around after dark. There are some excellent bars and restaurants in the vicinity and we had an excellent meal and a few drinks without having to take a taxi anywhere else. We were quite badly jet-lagged so didn't really make the most of all the bars. The Hippodrome has a small bar downstairs which we didn't get a chance to try. Looks nice from a quick peek around the door. The music from the bar was quite loud and a bit bothersome, but it was generally quiet after midnight. I think it bothered us because we were jet-lagged and in bed by 9.30-10pm. If you want an early night this might be an issue for you. I saw some comments about a lack of hot water. This was not an issue at any point during our stay. We had very hot water and excellent water pressure in a big drench style shower. The best shower we had in Mexico in fact! The bathroom was small but well appointed and there were toiletries provided. The bedroom also was nicely designed and the bed was comfy and room cleaned daily. I didn't have an in-room safe which was a disappointment but the hotel offers a main safe. My preference is for the latter, especially in a country I do not know well. All in all we did not see any of the bad points that had been mentioned in some previous reviews. The hotel is comfortable, clean, in a great location and for the price we paid this was a 4* stay. If we were paying the rack rate that would drop to 3* in my opinion - nothing I can really fault but at the full-rate price bracket there is a lot of competition in the D.F.
"Nice room but no hot water!"
01/13/10 Brettbasic Texas
Before staying at the Hippodrome Hotel I did a search on tripadvisor.com and found lots of not so great reviews about the hotel. A friend had booked the hotel so i decided to stay and not change the booking but i soon found that all what was said here was true! For the 2 days we were there we had NO HOT WATER . They are nice people and I feel bad for them cause you can tell they were frustrated with the hot water situation but it seemed out of their control. I would not stay there if I were you. Too $$ for what you get. We decided to stay at the Hampton Suites (as recommended by Tripadvisor) and we were blown away by how cheap and great our rooms were..... but thats for another review.
09/03/09 josh_polo Beverly Hills
The Hippodrome Hotel is a nice small boutique hotel. The room is spacious and clean and trendy, but the bathroom is a little small. No air conditioning, but did not needed. My only concern was that at check-in they did not explain the features of the room, I had to find everything on my own. The surrounding area was great with a lot of restaurants. I can not complain with the price value I got. Overall nice hotel.
"Nice Hotel But Not 4 Star"
07/20/09 RobertSDF Cozumel, Mexico
First, as a previous reviewer indicated, I stayed here on the hard to believe cheap rate that they offered for a short time. It was worth that price but I would never pay the full price--too many better hotels in Mexico City for the same price or less. I am writing this while at the hotel. My main complaint is that they strive to be a four star but they miss many basics which they should never miss. One of my biggest complaints, as another reviewer mentioned, was the lack of any information in the about hotel specifics. The TV setup is a bit complex but nothing to explain it. The minibar was empty. Not a even a small bottle of water in the room--and when I ask, they gave me a tiny 330 ml bottle. Also, problems with the internet but it was finally fixed after they tried several passwords. I am not surprised with no a/c but they should put screens on the outside doors and windows. Also, one small fan in my room--a very cheap one, the sort one might buy at Walmart. The furniture is ok and functional however no place to put a suitcase while unpacking. And one thing missing that I have come to take for granted--a coffee maker. Its apparent the owners here have high aspirations but seem to be moving at a snails pace in acheiving them. I would only recommend if you can find a low rate. If paying the full rate, you can do much better in Mexico City.
"Luxury with no practicality"
05/22/09 CarrieDWhistler Whistler
Great location, walking distance to parks, cafes and shopping. This is a beautiful hotel with friendly staff and nice touches. However, there are many things that I was unhappy with. There is no air-conditioning or ceiling fans in the rooms, neither are there screens on the windows. So, the first day we left our windows open to get some air flow in our room. That night we spent two hours killing mosquitoes. The bathroom sink is too low and there is no space to put your things. When you use the sink water splashes everywhere leaving a big mess. Also, there was no mattress cover on the bed!
"Best deal in the world - seriously"
03/03/09 kirker Austin, Texas
I usually stay at the Condesa or Habita when in DF, but this time around I tried the Hippodrome as a result of what is far and away the best hotel deal I've ever seen -- which I say as a former professional hotel reviewer who's reviewed boutique hotels throughout 20 countries: a "Barack Obama Stimulus Special" rate of $17.50/night, or 90% off its regular $175/night rack rate. I worried when booking the reservation that it was some sort of joke, or that the Hippodrome would turn out to be some dodgy dive; neither was true. I have NEVER seen this type of promotional stunt pulled by any boutique hotel in the world, and I overheard the owner talking to someone and saying he wasn't sure if it'd work either, but it certainly worked in pulling me in! If the $17.50/night rate is still available when you read this, don't even hesitate to book a room at the Hippodrome: at that price it is literally the best hotel deal in the world, even compared to some of the dirt-cheap rates seen in places like Buenos Aires and Southeast Asia. However, for argument's sake I have to assume the promotional rate won't last forever and thus compare the Hippodrome to other hotels in the $175/night range. On that front it holds up in some areas but has some notable weaknesses in others, at least compared to DF's top three (in my opinion) boutique properties: the Condesa, Habita and newly revamped Hotel de Cortes. By far the biggest problem is the hot water issue, which like other reviewers I experienced as well. Hot water was ample the day I took a shower at 9am, but nonexistent the day I showered around noon. This is simply unacceptable for even a basic hotel, let alone one with luxury aspirations. I would think this problem could be ameliorated simply by installing a much larger capacity hot water heater, but it is a critical issue in need of fixing. Other issues are more minor and also mostly fixable. I disagree with the previous reviewer that the hotel is particularly noisy, at least by DF standards; the Condesa, with its cacophonous interior courtyard, and the Habita, with its rowdy roof deck and thumping techno till 2am many nights, are far worse on that count. Yes, there is some noise eminating up the stairwell from the restaurant, but even as someone who's extremely noise-sensitive, I wasn't bothered by it, and I was in what is probably the loudest room, on the second floor (in US terms - first floor in European/Mexican jargon) right next to the stairs. I also didn't experience any problems with wi-fi, but that may be because I figured out -- on my own -- that each floor has its own wi-fi antenna; the "Hippodrome" wi-fi network didn't work in my room, but "piso1" (first floor) did. It would help if the managers clarified how to use the wi-fi networks with inbound guests ... which leads to my next minor complaint, the lack of an in-room guide to the hotel itself and area attractions. Rooms have generic Mexico City guides, in both English and Spanish, but nothing written by the hotel itself, explaining matters like Internet access, room cleaning, concierge services, airport transport, check-in/check-out times, available toiletries, room service (there was no menu in the room either, although an in-room sign includes a number to call room service, so it's presumably available), phone charges for local and international calls, dry cleaning/laundry availability, TV channel guide, nearby sites in the general Condesa neighborhood, recommended restaurants & bars outside the hotel, etc. The best independently owned boutique hotels have all of this, and the Hippodrome needs them as well. Also, the Red Bull-branded minibar was inexplicably empty; the room came equipped with only one small bottle of water (pretty skimpy given that it was a double room, and Mexican water supplies are notoriously turista-inducing for foreigners); neither of the two shampoo/soap containers in the bathrooms were marked; the bathroom had ventilation issues; the entry doors are not self-locking (I actually left my door unintentionally unlocked the first night); there are no reading lights, and the fluorescents used in most fixtures are harsh; and the hotel's cleaning staff uses some seriously overpungent cleaning supplies. Fixes to these problems are easy: stock the minibars at least with extra free bottles of water; switch to labeled small toiletries, e.g. Kiehl's; replace the locks preferably with keycards, or at least simple self-locking bolted doors if keycard locks are cost-prohibitive; install some Artemide Tolomeo (or similar) reading lights on the back walls behind the bed; switch to odor-free (or at least low-odor) cleaning supplies; and have a decent graphic designer create in-room guides with high-quality, durable card stock and binding. It might also be a good idea to install a door between the small lobby area and restaurant -- and keep it closed during the evening -- to mitigate noise issues. Again, all these are minor quibbles, and ones I will happily put up with for a $17.50/night rate -- even cold-water showers are acceptable at that price point. Ten times that amount is another story, however, and particularly in a city with such entrenched and trendy competition -- never mind the new Hotel de Cortes, which blows every DF hotel out of the water design-wise and room size-wise (unlike the Hippodrome, Condesa DF and Habita, its rooms are nothing short of huge) -- the Hippodrome needs to step it up a notch. I'm giving the hotel four stars, an average between the five stars I'd give it as a $17.50/night hotel and three as a $175/night one. I'd give it four at the $175 level if the hot water issue was fixed, but that's a major problem -- one mentioned on here six months ago, and I overheard the owner discussing TripAdvisor, so I know he's seen the comments here about it -- that prevents me from rating it higher.
02/26/09 sebage Seattle, Washington
Typical boutique hotel. Trying just a little too hard. No soft furnishings or floor treatments, so all noise from all communal areas and particularly the bar on a Thursday through Saturday night (typically until around 5am) is with you in your room. All my colleagues checked out after one night. Wireless internet didn't work. No hot water.
"Beautiful botique hotel with amazing, caring staff"
08/10/08 jmagidson Washington, DC
I would highly recommend this hotel to anyone traveling to the Mexico City area. The surrounding neighborhood of La Condesa is beautiful, safe, and filled with vibrant restaurants and shops. The 8 rooms in the hotel are modern, clean, and spacious. The hotel has a great restaurant/bar in the lobby level, and all guests have access to a beautiful gym a few blocks away. Beyond all of the amenities and comfort of the hotel, the staff were incredible. They could not have been more accommodating, and went above and beyond what could have been imaginable during our stay (we had come from Cuernavaca after being robbed, and they helped us through every step of the process, and made everything as smooth and comfortable as possible). This was one of the best hotel stays I've had, and I would recommend it to everyone, all types of travelers.
"Sadly, not a great place to stay!"
08/08/08 cjr70 sydney
This hotel is situated in a great location in Mexico City and could be so much more! My first impressions were fabulous but the lack of cold or hot water for the majority of my 1 week stay was incredibly frustrating. The problems with ventilation and mosquitoes you could vaguely deal with (although not really for the price you pay) but the 'necessities' quoted from a Frank Lloyd Wright statement above the concierge desk are generally missing. The staff are uselessly friendly but make sure you speak to the manager if there are any problems who will finally (after 5 days of complaints) offer you a free dinner - and the food is great - to compensate for the lack of plumbing. It will be hit and miss with this hotel until they get the necessities right!
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