All hotels in Stevenage, England, United Kingdom
1 room, 2 adults
You can collect Welcome Rewards® nights hereHigh Street Old Town, Stevenage, England, SG1 3AZ, United Kingdom, ‏‎800-491-6126
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3.5 / 5Good

Score breakdown (from 36 reviews)

Average rating for:

  • Cleanliness
    3.8
  • Service
    3.7
  • Comfort
    3.6
  • Condition
    3.3
  • Neighborhood
    4.1

The following English reviews were posted by hotels.com guests from other countries:

3.0 / 5Good
"Staff perfect, hotel not so...."
  • Cleanliness
    2.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    1.0
  • Neighborhood
    5.0
Polite and helpful staff. Threadbare furnishings and the en suite toilet hadn't been flushed. Location is great for the Old Town
Genuine Hotels.com guest review
1 night trip Mar 12, 2015
A Traveler
GB
2.0 / 5Fair
"Very low services - Wrong Name"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    3.0
It is not the good name of the hotel !!! Very bad visbility from the street if you arrive at night.
Genuine Hotels.com guest review
1 night business trip Feb 19, 2015
FABIEN
GB
2.0 / 5Fair
"Ok but could do better"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    4.0
When people walked past the room talking it felt like they had come into the room
Genuine Hotels.com guest review
1 night romance trip Jan 24, 2015
Robert
GB
3.0 / 5Good
"Cromwell in Stevenage."
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
I was put in room 203 above the function room but was not informed that loud music or a microphone would be used until 12.30am. This made it difficult to work or sleep. Was moved to another room with no problems to room 218 but the wifi signal was terrible and could not work. Staff were great and really understanding. Wall paper a bit tatty in place and carpets a bit worn on stairs but it was clean.
Genuine Hotels.com guest review
4 night business trip Dec 15, 2014
A Traveler
GB
4.0 / 5Excellent
"Very accommodating"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Clean room friendly staff helpful andwwould use again as convenient and central
Genuine Expedia guest review
Other trip Dec 2, 2014
paul
GB
4.0 / 5Excellent
"poor wifi"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
The wifi was terrible. Hotel is well situated for going out in Stevenage Old Town. The room was quite small and the bathroom was tiny.
Genuine Hotels.com guest review
3 night romance trip Oct 17, 2014
A Traveler
GB
3.0 / 5Good
"room small"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
Two out of the five lights in the room the bulbs did not work so had to ask for replacements. I asked for a large room as we had a lot of luggage but I don't think the room we were given was very large at all. You had to open the shower door to be able to step into the bath/shower over the toilet, and when you wanted to get out you had to open the shower door (against the sink) and step out almost into the bedroom to be able to close the shower door behind you. The sink had a large crack in it and our room was one that had been refurbshed. The wifi was not very strong and it kept logging off which was extremely frustrating. The hotel is situated in the middle of the Old Town Stevenage which is ideal for food/drink in the evening. Did not use the hotel bar/restaurant.
Genuine Hotels.com guest review
1 night romance trip Oct 16, 2014
A Traveler
GB
4.0 / 5Excellent
"Nice hotel very conveniently situated"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
V handy for hospital. Wide choice of eating places on hand as well as shops. Easy to park. Room was comfortable. Staff more than helpful and polite. Would recommend staying there if you don't want any frills.
Genuine Expedia guest review
Other trip Oct 17, 2014
A Traveler
GB
3.0 / 5Good
"OK stay."
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    3.0
Hotel needs total refurbishment. Poor bar, poor service but plenty of pubs nearby.
Genuine Hotels.com guest review
1 night romance trip Sep 27, 2014
Leslie
GB
4.0 / 5Excellent
"Mostly ok"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Ok ecept had to move room to get wi fi
Genuine Hotels.com guest review
1 night business trip Sep 11, 2014
dp
GB
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Hotel in great location in the high street. Staff very pleasant and helpful. Room we had was small but clean.
Genuine Hotels.com guest review
1 night trip Aug 15, 2014
Diane
GB
3.0 / 5Good
"Excellent location in Stevenage Old Town"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
The rooms were very clean and comfortable. However the chairs in the lounge/bar area were torn and dirty. I was very surprised that they had not been changed as the rest of the hotel was fine.
Genuine Expedia guest review
Other trip Aug 9, 2014
A Traveler
GB
3.0 / 5Good
"Suitable for visiting family"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
The hotel is handily located for Stevenage "Old Town". The room was spacious and clean and the staff quite friendly. Over the years it has been extended which if you had a room like ours, located at the furthest end of the hotel from its reception, well carrying your luggage certainly gives you a heck of a work-out as you climb the stairs, weave your way around the corridors and pass through all the fire doors that are on your route. There are no lifts, only 1 entry and with the car park located at the rear of the building, don't bring to much luggage to transport to your room, it's exhausting, trust me.
Genuine Hotels.com guest review
2 night trip Jul 10, 2014
Sandancer
GB
4.0 / 5Excellent
"35+ club"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Stayed so I could have a dance and drink both ok staff charged different amounts for dry white wine soda I thought soda was free £7+ twice then £3 then £4.95
Genuine Hotels.com guest review
1 night trip Jul 11, 2014
A Traveler
GB
4.0 / 5Excellent
"Fantastic staff"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
Check-in was smooth. The staff here are very friendly and helpful. The room we were allocated was lovely and large (I asked for a king size bed) but unfortunately it was in need of renovation. I understand that the hotel is currently undergoing renovation but we did not see one of the newer rooms. There is a large free car-park. The restaurant looked busy and the food smelt good but we were meeting friends and ate out in town.
Genuine Hotels.com guest review
1 night trip Jul 1, 2014
A Traveler
GB
3.0 / 5Good
"reasonable"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
OK for the price but pretty tired looking and needs renovating.
Genuine Hotels.com guest review
1 night business trip Jun 11, 2014
A Traveler
GB
5.0 / 5Outstanding
"Absolutly superb' all round'"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Cannot fault this hotel in any way what so ever. Great
Genuine Hotels.com guest review
1 night business trip May 6, 2014
Billy
GB
4.0 / 5Excellent
"Busy little place Stevenage Old Town"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Located just where I needed to be, Friendly staff and the room was fine. WiFi a bit suspect and I seemed to have missed the fact there was no breakfast included. Generally the place was a little tired and needed a bit of TLC but overall it was OK!!
Genuine Hotels.com guest review
1 night trip Mar 14, 2014
Brax
GB
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Very good hotel, nice food and rooms. Only problem is their cancellation policy making it impossible to get a refund for a day(s) where check out had to be early. Should remember that business users have to change plans at a drop of a hat!!
Genuine Hotels.com guest review
4 night trip Feb 3, 2014
A Traveler
GB
3.0 / 5Good
"Poor breakfast"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
Overall the staff performed well. We attended the local Motorcycle Club Dinner. No complaint about the event at all. Breakfast on the Sunday was an absolute disaster. No cutlery or crockery where I was sitting. An attempt to leave a plate of food with no means of eating it indicates a dreadful lack of interest by the staff. They were not under pressure at all. Haddock with poached egg is difficult to do badly. They succeeded in providing poor quality food with both mine and my wife's. Sent the offering back & left.
Genuine Hotels.com guest review
1 night trip Feb 1, 2014
Naimplayer
GB
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
We managed to get a free upgrade to the four poster bed which was lovely, however the bathroom was cold and the radiator didn't work. The sides down of the bed had clearly not been cleaned as a lot of confetti etc was still down it as on the floor!. We had attended a function there that evening , but my partner asked for cheese and biscuits about 21.00 to be told kitchen was closed. Some of the sofas downstairs were also dirty and unkempt. The hotel has had a bit of a facelift but it seems the under pinning comfort families ie cleanliness, service and plumbing seemed to have been neglected. Shame as the hotel is in a great location and could be better utilised .
Genuine Hotels.com guest review
1 night trip Jan 11, 2014
Comfort seeker
GB
5.0 / 5Outstanding
"great location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
great stay
Genuine Hotels.com guest review
1 night trip with friends Sep 7, 2013
A Traveler
GB
4.0 / 5Excellent
"Functional and comfortable"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Only really using the hotel as a base for the night. Perfectly adequate for what we needed.
Genuine Expedia guest review
Other trip Jun 10, 2013
A Traveler
GB
3.0 / 5Good
"Good Location"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
Well placed in old town with choice of bars and rerstaurants. Needs some update and attention to customers needs.
Genuine Hotels.com guest review
1 night trip Apr 25, 2013
peter
GB
1.0 / 5Poor
"Fire Alarm"
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    1.0
  • Neighborhood
    4.0
The Fire Alarm went off in the middle of the night [a guest smoking] & my 82 year old mother had to evacuate to the car park in her nightgown. It then went off the following afternoon when she was catching up on her sleep. I had phoned to say she was 82 & frail so they put her at the far end of the hotel with the greatest distance to travel! She refused to go back there after the fire alarm & they had to get her a room closer. Not good at all.
Genuine Hotels.com guest review
2 night trip Mar 13, 2013
A Traveler
GB
4.0 / 5Excellent
"Convenient and good value"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
All ok, Went for a colleagie's birthday function.
Genuine Hotels.com guest review
1 night trip with friends Jan 12, 2013
DHP
GB
3.0 / 5Good
"A very brief stay"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
My wife and I stayed here because it was near to a party we were going to. As a result we didn't spend much time there. But in that short time the accommodation was fine and staff were friendly and helpful. We arrived at 6 and needed to get changed and be out by 7:30. The staff were able to provide an iron and ironing board. We returned just after 1 am, to a freindly porter. After a comfortable nights sleep we left before breakfast , so I am unable to comment on the catering , but it was a nice. It's probably worth mentioning that the window was in need of repair, but it didn't affect us too much.
Genuine Expedia guest review
Other trip Nov 26, 2012
Tony
GB
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    4.0
Overall a decent hotel at the right price although the room was far too warm (with a suicide prevention inability to open the window more than a few centimetres) whilst the absence of elevators would hinder a more aged guest (and did nothing for my bad back).
Genuine Hotels.com guest review
2 night trip Sep 6, 2012
A Traveler
GB
4.0 / 5Excellent
"In the nicest part of Stevenage"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Everything we needed to accommodate my mother-in-law and sister-in-law, however lack of aircon on the hottest and most humid night of the year was a little uncomfortable.
Genuine Hotels.com guest review
1 night trip Jun 29, 2012
A Traveler
GB
5.0 / 5Outstanding
"m kelly"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
very nice stay here i must say nice clean hotel central i will stay here again lady came to clean my room every day she was lovely
Genuine Hotels.com guest review
2 night trip Apr 28, 2012
martin kelly
IE
3.0 / 5Good
  • Cleanliness
    2.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
1 night family trip Apr 11, 2015
A Traveler
GB
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
1 night business trip Mar 16, 2015
A Traveler
GB
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
1 night romance trip Jan 24, 2015
A Traveler
GB
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
2 night business trip Nov 17, 2014
A Traveler
GB
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
1 night business trip Aug 14, 2014
A Traveler
GB
2.0 / 5Fair
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    3.0
Genuine Hotels.com guest review
1 night trip Jun 1, 2013
A Traveler
GB

TripAdvisor reviews for Clarion Collection Hotel Cromwell Stevenage

Overall rating:Based on 159 traveler reviews

Most recent traveler reviews:

Overall Rating
"Hertfordshire reunion weekend"
04/15/15 NurseShark1 Los Angeles, California
Stayed at the Cromwell for a nursign reunion in January. The staff were so, so nice, wonderfuly friendly. I was drawn to the hotel because its in the old town and not a new note. The hotel is historic and situated next to the wonderful village green.
Overall Rating
"Not for me"
04/13/15 Rustie46 Nuneaton, United Kingdom
Stayed here for just one night as part of a coach party, the staff are very pleasant and helpful,BUT and I am still trying to work this out we went upstairs(no lift) then along corridors then downstairs then upstairs again and somehow ended up on the ground floor by the car park,however when we reached the room it was very clean and had everything you needed Our dinner was booked for 6pm but no orders were taken until after 7pm, the food was good but small portions not much choice and no offer of tea or coffee afterwards....told to be down for breakfast for 7.30am but no hot food until 7.45 then no choice of eggs only scrambled,food not very warm and plates were cold it was a buffet though so you could have as much as you wanted.....maybe choices were limited as we were part of a coach party.....Bar prices quite high so went a few yards away and had an after dinner drink at Wetherspoons
Overall Rating
"Pleasant but very very tired"
04/11/15 Greg49 Doha, Qatar
Pleasant staff, good bed, but in dire need of some TLC. Every armchair in the bar was threadbear down to the wood frame, the carpet should have been replaced 10 years ago. The rate was good, perhaps too good, charge £10 extra, refurbish a little and I'll stay there again.
Overall Rating
"Could do with some refurbishment work!"
04/08/15 callmeruss office
Booked an overnight stop at the Cromwell in Stevenage old town. Not much to say about the experience which probably best reflects the atmosphere of the place. A bit run down and definitely in need of an injection of atmosphere / life / personality.
Overall Rating
"Quiet Hotel but some problems"
04/06/15 Phil642013 Wealdstone
we stayed here two nights over Easter room only. The restaurant appeared to be closed and we never offered breakfast or dinner . Hot water in room took along time to come through. The room was clean and well decorated and quiet. The Old Town is a nice area with shops and eateries .
Overall Rating
"Needs updating, Great breakfast!"
04/02/15 davebennett1987 Stevenage, United Kingdom
Lovely old building, but feel its a bit tired and could do with updating. recommend this place to all my business colleagues and have enjoyed breakfast here many times with them. Well done chef perfects eggs every time.
Overall Rating
"A beautiful, historical location right near some great food places"
03/30/15 Kori B
I thoroughly enjoyed staying in this hotel - rather than your average place there was a lovely historical feel, our room had a lovely window looking out onto the high street and the decor was beautiful dark wood. The bathroom was nice and clean and quite modern given the rest of the place. Not that it felt old in a bad way, our room was clean and comfortable and not cold at all when we put the radiator on. Breakfast was included in our stay, which was delicious. There was a continental buffet and also hot food available to order. Wifi was free for as many devices as you take. There's plenty of good restaurants on the high street - we visited Prezzo and a great curry place called the Bombay. There's a Tesco Express opposite which is ever so handy, and also a Wetherspoons close by if you want to pop out for a drink. Additionally, there's lots of great places to visit if you're prepared to travel about half an hour - we had a brilliant day out at Woburn Safari.
Overall Rating
"Good value but nothing spectacular"
03/30/15 ClaireTrayers Norwich, United Kingdom
I stayed here for one night recently when I had to be at the Lister Hospital for work and this place had short notice availability. I have stayed in Clarion hotels abroad before and always found them to be ok so thought this would be a good option. It's in a good location in the Old Town of Stevenage (who knew there was such a thing!) with lots of local shops/food places right outside should you need them - there is a restaurant but I did not visit it on this occasion. Buses stop frequently on the road outside, which is handy if you want to avoid extortionate hospital parking costs. There is plenty of parking at the hotel itself anyway. The reception staff were helpful and check-in simple and speedy. I was in a room round at the back of the hotel, down what seemed to be never ending winding corridors. The back part of the hotel seems to be a little neglected compared to the more historic front part, which was lovely. There was some shabby decor and worn carpets the further towards the back of the hotel you got. The room however was spacious and clean, with all the basics you need for a short stop. It was very quiet too, which is always good on a work stay. All in all, for the price I paid, especially at short notice, it was absolutely fine and I'd certainly stay again. It could do with a bit of TLC in places, but otherwise very good.
Overall Rating
"Convenient and reasonably proced stay"
03/23/15 Laindonladdie Essex
Good car park and proximity to Old Town a distinct advantage. No lifts and long corridors is a disadvantage but on the other hand the price is cheap. Service is bright and willing. We did not eat there and the bar lacks some atmosphere. I have stayed before and know what to expect. The rooms are acceptable. Pretty much all we wanted except for the treck to the room
Overall Rating
"Cromwell hotel"
03/15/15 Leemuz73 York, United Kingdom
I stayed here when I went on a course in the area and was met by friendly staff. Everyone was friendly over the stay And quite willing to help. The rooms were clean and tidy and well presented. We ate there 3 nights and the food is fantastic. I recommend staying here if your in the area and would happily return.
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews