All hotels in Stevenage, England, United Kingdom
1 room, 2 adults
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High Street Old TownStevenageEnglandSG1 3AZUnited Kingdom, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
3.5 / 5Good

Score breakdown (from 57 reviews)

  • Location
    Great location
  • Service
    Fantastic service
  • Food
    Food is not good
  • Bar and Beverages
    Bar is not good
  • Vibe
    Poor vibe
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5.0 / 5Outstanding
Brill will stay again
Genuine Venere guest review
Other trip Mar 20, 2015
A Traveler
US

The following English reviews were posted by hotel guests from other countries:

2.0 / 5Fair
"Overnight stay"
Wedding on in the hotel that night, nowhere to park on our return to the hotel, staff all as helpful as could be expected.
Genuine Hotels.com guest review
1 night romance trip Apr 2, 2016
A Traveler
GB
4.0 / 5Excellent
Everything was fine. The bathroom was cold due to no heating in it. The furniture was tired looking but the bed was very good and comfortable. The TV was too far away from the bed and the remote didn't always want to work. Never enough coffee available but asked for more which was OK. Lovely old town to wander around answer a great place to eat called the mulberry.
Genuine Hotels.com guest review
1 night romance trip Apr 2, 2016
A Traveler
GB
4.0 / 5Excellent
"Another Business trip!"
Typical overnight business stay! Breakfast was excellent value and hotel convenient to Old Town and many eateries
Genuine Hotels.com guest review
1 night business trip Apr 4, 2016
Chris
GB
4.0 / 5Excellent
"Not very good wifi"
The Cromwell is ideally situated for a night out in the Old Town of Stevenage. It is only 10 mins walk to the new town shops. The hotel itself is in the process of being refitted and the rooms are a nice size. The bathrooms are a little small. Have not eaten so cannot comment on the food. A lot of corridors and its a bit like a maze if you have a room on the back. Staff are helpful. Wifi is not so good here.
Genuine Hotels.com guest review
1 night romance trip Dec 5, 2015
A Traveler
IE
4.0 / 5Excellent
we had a lovely time and the breakfast was superb
Genuine Hotels.com guest review
1 night romance trip Dec 11, 2015
angela
GB
4.0 / 5Excellent
"Business trip"
Business trip to Stevenage. Hotel slightly passed it prime but good for old town stay. Poor wifi
Genuine Hotels.com guest review
1 night business trip Dec 2, 2015
Andrew
GB
4.0 / 5Excellent
"Good overnight stay."
We stayed for one night but it was a room for two with only one set of towels. The staff were friendly and helpful and the mattress was very comfortable.
Genuine Hotels.com guest review
1 night trip with friends Dec 3, 2015
A Traveler
GB
4.0 / 5Excellent
The wifi is not very good at the hotel. The rooms are a bit out of date but they are refurbishing some of them. There are lots of different sizes/shapes of rooms. The location is good for the old town and a short walk to the new town. Not eaten here so cannot comment on food but the Cinnabar across the road does a good breakfast.
Genuine Hotels.com guest review
1 night romance trip Nov 27, 2015
A Traveler
GB
4.0 / 5Excellent
"Good location"
Stay here quite a lot when visiting family and working in the area. The hotel is rather dated but they are refurbishing some of the rooms. The wifi is not very good. The location is good for going out in the evening or walking into the main town during the day. The staff are friendly. Have never eaten here so cannot comment on the food. Would recommend breakfast at the Cinnabar opposite.
Genuine Hotels.com guest review
1 night romance trip Nov 28, 2015
A Traveler
GB
3.0 / 5Good
"Fair"
Fair hotel, bathroom not quite as clean as should be. Very comfy beds though. Found finding way to rooms difficult due to layout of hotel and poor signage and absolutely great location in the centre of the old town.
Genuine Hotels.com guest review
1 night business trip Nov 7, 2015
A Traveler
GB
3.0 / 5Good
I had a pleasant stay at the Cromwell. Room was clean and staff were helpful.
Genuine Hotels.com guest review
1 night business trip Oct 18, 2015
Martin
GB
2.0 / 5Fair
Room dirty, car park full due to a function, ludicrous signage to rooms, all in all a hotel never to be visited again
Genuine Hotels.com guest review
1 night romance trip Oct 8, 2015
Joseph
GB
1.0 / 5Poor
"Would not stay again"
The hotel is tired. the room we were allocated was a disabled room on the ground floor with a patio! a back door onto the car park. the lighting was so dull you needed a torch and the bathroom shower screen did not reach the bottom of the bath hence the room flooded. Décor was so old, needs a complete refurbish.
Genuine Hotels.com guest review
1 night romance trip Sep 27, 2015
A Traveler
GB
4.0 / 5Excellent
"Great 1 night stay I the Cromwell"
A quick overnight stay after a spa day. We wanted a nice hotel near old town high street as we were going out that night to cinnabar. So great location. Staff were nice. We got a huge twin room when we asked. Beds were comfy. Corridors were being painted so a bit stinky, not in room though. And TV was shocking sound quality. That needed an upgrade.
Genuine Hotels.com guest review
1 night trip with friends Sep 12, 2015
Lynn
GB
4.0 / 5Excellent
"Enjoyed our stay but spoiled by one incident"
My wife, myself and my in-laws attended a family wedding and stayed overnight. Staff were very accommodating and allowed us to check in early. The rooms were spacious and spotless and breakfast was fantastic. However, one small incident left a rather bad taste. Myself and my 89 year old father-in-law, who has difficulty walking, attempted to leave the hotel grounds by an open side entrance as we thought it would be less far to walk. We got as far as about twelve feet from the open exit but were made to turn back by a young female member of staff and leave by the front entrance, the reason being that we were in the goods entrance area. Just another few feet and we would have been in the street but she was being a jobsworth and had no sensitivity towards the elderly.
Genuine Hotels.com guest review
1 night family trip Aug 28, 2015
A Traveler
GB
5.0 / 5Outstanding
"5 stars"
Lovely hotel and really great staff,food excellent
Genuine Hotels.com guest review
1 night trip Aug 1, 2015
robert
GB
4.0 / 5Excellent
"Dave & H festival goers!"
attended Standon Calling Festival so hotel too far away! Hotel in lovely setting very traditional. Needs a little updating. Breakfast was lovely cooked to order. Staff attentive would stay again in in area.
Genuine Hotels.com guest review
2 night romance trip Jul 31, 2015
Helen
GB
3.0 / 5Good
The walls of the room were very thin, so you could hear the people next door. Also the toilet seat broke!
Genuine Venere guest review
1 night business trip Jul 31, 2015
A Traveler
GB
2.0 / 5Fair
"Quiet location in the Old Town"
We stayed in this hotel for two nights. The staff never mentioned about the restaurant for dinner or breakfast. The hot water supply was very slow to come through . Otherwise the room was a good size and very clean .
Genuine Expedia guest review
Other trip Apr 7, 2015
phil
GB
3.0 / 5Good
"Shabby"
We stayed at the Cromwell because of a nearby function. Staff were great when we asked to change our room to one more accessible. Had a drink in the bar - shortage of seats - ones that were there were filthy with holes in the arms. Place is generally tired and wants a good makeover.
Genuine Expedia guest review
Other trip Mar 30, 2015
A Traveler
GB
3.0 / 5Good
"Staff perfect, hotel not so...."
Polite and helpful staff. Threadbare furnishings and the en suite toilet hadn't been flushed. Location is great for the Old Town
Genuine Hotels.com guest review
1 night trip Mar 12, 2015
A Traveler
GB
5.0 / 5Outstanding
"Great hotel in old town of Stevenage near pubs and"
Large room very clean,near shop and pub,staff excellent
Genuine Expedia guest review
Other trip Mar 5, 2015
Vince
GB
2.0 / 5Fair
"Very low services - Wrong Name"
It is not the good name of the hotel !!! Very bad visbility from the street if you arrive at night.
Genuine Hotels.com guest review
1 night business trip Feb 19, 2015
FABIEN
GB
3.0 / 5Good
"Good position in Stevenage Old Town"
Quite a small room overlooking the bins. Clean and tidy.
Genuine Expedia guest review
Other trip Feb 2, 2015
lin
GB
2.0 / 5Fair
"Ok but could do better"
When people walked past the room talking it felt like they had come into the room
Genuine Hotels.com guest review
1 night romance trip Jan 24, 2015
Robert
GB
3.0 / 5Good
"Cromwell in Stevenage."
I was put in room 203 above the function room but was not informed that loud music or a microphone would be used until 12.30am. This made it difficult to work or sleep. Was moved to another room with no problems to room 218 but the wifi signal was terrible and could not work. Staff were great and really understanding. Wall paper a bit tatty in place and carpets a bit worn on stairs but it was clean.
Genuine Hotels.com guest review
4 night business trip Dec 15, 2014
A Traveler
GB
4.0 / 5Excellent
"Very accommodating"
Clean room friendly staff helpful andwwould use again as convenient and central
Genuine Expedia guest review
Other trip Dec 2, 2014
paul
GB
4.0 / 5Excellent
"poor wifi"
The wifi was terrible. Hotel is well situated for going out in Stevenage Old Town. The room was quite small and the bathroom was tiny.
Genuine Hotels.com guest review
3 night romance trip Oct 17, 2014
A Traveler
GB
3.0 / 5Good
"room small"
Two out of the five lights in the room the bulbs did not work so had to ask for replacements. I asked for a large room as we had a lot of luggage but I don't think the room we were given was very large at all. You had to open the shower door to be able to step into the bath/shower over the toilet, and when you wanted to get out you had to open the shower door (against the sink) and step out almost into the bedroom to be able to close the shower door behind you. The sink had a large crack in it and our room was one that had been refurbshed. The wifi was not very strong and it kept logging off which was extremely frustrating. The hotel is situated in the middle of the Old Town Stevenage which is ideal for food/drink in the evening. Did not use the hotel bar/restaurant.
Genuine Hotels.com guest review
1 night romance trip Oct 16, 2014
A Traveler
GB
4.0 / 5Excellent
"Nice hotel very conveniently situated"
V handy for hospital. Wide choice of eating places on hand as well as shops. Easy to park. Room was comfortable. Staff more than helpful and polite. Would recommend staying there if you don't want any frills.
Genuine Expedia guest review
Other trip Oct 17, 2014
A Traveler
GB
3.0 / 5Good
"OK stay."
Hotel needs total refurbishment. Poor bar, poor service but plenty of pubs nearby.
Genuine Hotels.com guest review
1 night romance trip Sep 27, 2014
Leslie
GB
4.0 / 5Excellent
"Mostly ok"
Ok ecept had to move room to get wi fi
Genuine Hotels.com guest review
1 night business trip Sep 11, 2014
dp
GB
4.0 / 5Excellent
Hotel in great location in the high street. Staff very pleasant and helpful. Room we had was small but clean.
Genuine Hotels.com guest review
1 night trip Aug 15, 2014
Diane
GB
3.0 / 5Good
"Excellent location in Stevenage Old Town"
The rooms were very clean and comfortable. However the chairs in the lounge/bar area were torn and dirty. I was very surprised that they had not been changed as the rest of the hotel was fine.
Genuine Expedia guest review
Other trip Aug 9, 2014
A Traveler
GB
3.0 / 5Good
"Suitable for visiting family"
The hotel is handily located for Stevenage "Old Town". The room was spacious and clean and the staff quite friendly. Over the years it has been extended which if you had a room like ours, located at the furthest end of the hotel from its reception, well carrying your luggage certainly gives you a heck of a work-out as you climb the stairs, weave your way around the corridors and pass through all the fire doors that are on your route. There are no lifts, only 1 entry and with the car park located at the rear of the building, don't bring to much luggage to transport to your room, it's exhausting, trust me.
Genuine Hotels.com guest review
2 night trip Jul 10, 2014
Sandancer
GB
4.0 / 5Excellent
"35+ club"
Stayed so I could have a dance and drink both ok staff charged different amounts for dry white wine soda I thought soda was free £7+ twice then £3 then £4.95
Genuine Hotels.com guest review
1 night trip Jul 11, 2014
A Traveler
GB
4.0 / 5Excellent
"Fantastic staff"
Check-in was smooth. The staff here are very friendly and helpful. The room we were allocated was lovely and large (I asked for a king size bed) but unfortunately it was in need of renovation. I understand that the hotel is currently undergoing renovation but we did not see one of the newer rooms. There is a large free car-park. The restaurant looked busy and the food smelt good but we were meeting friends and ate out in town.
Genuine Hotels.com guest review
1 night trip Jul 1, 2014
A Traveler
GB
3.0 / 5Good
"reasonable"
OK for the price but pretty tired looking and needs renovating.
Genuine Hotels.com guest review
1 night business trip Jun 11, 2014
A Traveler
GB
5.0 / 5Outstanding
"Absolutly superb' all round'"
Cannot fault this hotel in any way what so ever. Great
Genuine Hotels.com guest review
1 night business trip May 6, 2014
Billy
GB
4.0 / 5Excellent
"Busy little place Stevenage Old Town"
Located just where I needed to be, Friendly staff and the room was fine. WiFi a bit suspect and I seemed to have missed the fact there was no breakfast included. Generally the place was a little tired and needed a bit of TLC but overall it was OK!!
Genuine Hotels.com guest review
1 night trip Mar 14, 2014
Brax
GB
4.0 / 5Excellent
Very good hotel, nice food and rooms. Only problem is their cancellation policy making it impossible to get a refund for a day(s) where check out had to be early. Should remember that business users have to change plans at a drop of a hat!!
Genuine Hotels.com guest review
4 night trip Feb 3, 2014
A Traveler
GB
3.0 / 5Good
"Poor breakfast"
Overall the staff performed well. We attended the local Motorcycle Club Dinner. No complaint about the event at all. Breakfast on the Sunday was an absolute disaster. No cutlery or crockery where I was sitting. An attempt to leave a plate of food with no means of eating it indicates a dreadful lack of interest by the staff. They were not under pressure at all. Haddock with poached egg is difficult to do badly. They succeeded in providing poor quality food with both mine and my wife's. Sent the offering back & left.
Genuine Hotels.com guest review
1 night trip Feb 1, 2014
Naimplayer
GB
3.0 / 5Good
We managed to get a free upgrade to the four poster bed which was lovely, however the bathroom was cold and the radiator didn't work. The sides down of the bed had clearly not been cleaned as a lot of confetti etc was still down it as on the floor!. We had attended a function there that evening , but my partner asked for cheese and biscuits about 21.00 to be told kitchen was closed. Some of the sofas downstairs were also dirty and unkempt. The hotel has had a bit of a facelift but it seems the under pinning comfort families ie cleanliness, service and plumbing seemed to have been neglected. Shame as the hotel is in a great location and could be better utilised .
Genuine Hotels.com guest review
1 night trip Jan 11, 2014
Comfort seeker
GB
5.0 / 5Outstanding
"great location"
great stay
Genuine Hotels.com guest review
1 night trip with friends Sep 7, 2013
A Traveler
GB
4.0 / 5Excellent
"Functional and comfortable"
Only really using the hotel as a base for the night. Perfectly adequate for what we needed.
Genuine Expedia guest review
Other trip Jun 10, 2013
A Traveler
GB

The following reviews were posted by hotel guests from other countries:

3.0 / 5Good
Genuine Hotels.com guest review
2 night business trip Mar 7, 2016
A Traveler
GB
4.0 / 5Excellent
Genuine Hotels.com guest review
1 night trip with friends Oct 24, 2015
A Traveler
GB
4.0 / 5Excellent
Genuine Hotels.com guest review
1 night trip with friends Oct 11, 2015
A Traveler
GB
2.0 / 5Fair
Genuine Hotels.com guest review
1 night romance trip Sep 12, 2015
A Traveler
GB
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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