Very good hotel, nice food and rooms. Only problem is their cancellation policy making it impossible to get a refund for a day(s) where check out had to be early. Should remember that business users have to change plans at a drop of a hat!!Genuine Hotels.com guest review
Overall the staff performed well. We attended the local Motorcycle Club Dinner. No complaint about the event at all. Breakfast on the Sunday was an absolute disaster. No cutlery or crockery where I was sitting. An attempt to leave a plate of food with no means of eating it indicates a dreadful lack of interest by the staff. They were not under pressure […] at all. Haddock with poached egg is difficult to do badly. They succeeded in providing poor quality food with both mine and my wife's. Sent the offering back & left. Read moreGenuine Hotels.com guest review
We managed to get a free upgrade to the four poster bed which was lovely, however the bathroom was cold and the radiator didn't work. The sides down of the bed had clearly not been cleaned as a lot of confetti etc was still down it as on the floor!. We had attended a function there that evening , but my partner asked for cheese and biscuits about 21.00 […] to be told kitchen was closed. Some of the sofas downstairs were also dirty and unkempt. The hotel has had a bit of a facelift but it seems the under pinning comfort families ie cleanliness, service and plumbing seemed to have been neglected. Shame as the hotel is in a great location and could be better utilised . Read moreGenuine Hotels.com guest review
great stayGenuine Hotels.com guest review
"Functional and comfortable"
Only really using the hotel as a base for the night. Perfectly adequate for what we needed.Genuine Expedia guest review
Well placed in old town with choice of bars and rerstaurants. Needs some update and attention to customers needs.Genuine Hotels.com guest review
The Fire Alarm went off in the middle of the night [a guest smoking] & my 82 year old mother had to evacuate to the car park in her nightgown. It then went off the following afternoon when she was catching up on her sleep. I had phoned to say she was 82 & frail so they put her at the far end of the hotel with the greatest distance to travel! She refused […] to go back there after the fire alarm & they had to get her a room closer. Not good at all. Read moreGenuine Hotels.com guest review
"Convenient and good value"
All ok, Went for a colleagie's birthday function.Genuine Hotels.com guest review
"A very brief stay"
My wife and I stayed here because it was near to a party we were going to. As a result we didn't spend much time there. But in that short time the accommodation was fine and staff were friendly and helpful. We arrived at 6 and needed to get changed and be out by 7:30. The staff were able to provide an iron and ironing board. We returned just after […] 1 am, to a freindly porter. After a comfortable nights sleep we left before breakfast , so I am unable to comment on the catering , but it was a nice. It's probably worth mentioning that the window was in need of repair, but it didn't affect us too much. Read moreGenuine Expedia guest review
Overall a decent hotel at the right price although the room was far too warm (with a suicide prevention inability to open the window more than a few centimetres) whilst the absence of elevators would hinder a more aged guest (and did nothing for my bad back).Genuine Hotels.com guest review
"In the nicest part of Stevenage"
Everything we needed to accommodate my mother-in-law and sister-in-law, however lack of aircon on the hottest and most humid night of the year was a little uncomfortable.Genuine Hotels.com guest review
very nice stay here i must say nice clean hotel central i will stay here again lady came to clean my room every day she was lovelyGenuine Hotels.com guest review
The hotel is in a good location, however the room I had looked quite tired especially the bathroom with most of the floor tiles crackedGenuine Hotels.com guest review
Good location in the heart of old town. Lots of pubs and places to eat at.Genuine Expedia guest review
Check in was like something of Fawlty Towers, bearing in mind it was 7pm when I arrived the receptionist was still checking what rooms were ready and I heard of at least two people been given the wrong room. On the plus side the rooms were spacious and comfortable and the location is great in the old town of Stevenage close to numerous bars and res […] taurants. Read moreGenuine Hotels.com guest review
"Ramada Cromwell Stevenage"
This hotel is in need of updating it´s bathrooms, the shower was appalling and the bath enamel was chipped and needed cleaning!! I would not choose to stay again other than it´s convenience to where I was visiting.Genuine Hotels.com guest review
"Booked for double, got single"
booked on line for double room, checked in late and went straight out, later discovered that the very narrow bed against the wall, 1 towel and 1 mug (and no milk) we had a single room! Too late to do anything, got a discount when checked out, but won't be back.Genuine Hotels.com guest review
"Great location, but tired and in need of refurb"
Stayed here 3 nights in September. Great location, but hotel tired and in major need of refurb. Rooms grubby, hairs on the carpet floor and in the bathroom on check in. Musty smell. A bit of money spent on updating the rooms and furniture would make a major difference.Genuine Hotels.com guest review
Excellant location but the bar that was open until 3am opposite was a tiny bit noisy but did not cause any problem. We could only have one room key and no key was provided for the main door, we therefore had to ring and wait. The bouncer who accompanied the evening receptionist was extremley rude and unfriendly and made us feel unwelcome, so beware […] if you are arriving back late and need to gain entry, fortunately I was with my husband but would have felt uncomfortable if I were alone due to his aggresive attitude. Read moreGenuine Hotels.com guest review
"Ramada Cromwell Stevenage"
Hotel was in good loaccation. Unfortuntley only good thing to say about it. Staff were unhelpful. No clear signage if breakfast room was being used for meeting. Rooms were sub standard. Not wht you would expect from Ramada chain.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Staff not paid AND WONT BE"
03/12/14 blueherts Stevenage, United Kingdom
Staff told day before pay day that they would not be paid for the whole month of February. ''The leaseholder for the hotel has gone into administration Barinbrook Limited, the leaseholder for The Cromwell Hotel on High Street, Stevenage, confirmed that it had gone into administration. Zolfo Cooper, appointed joint administrators over the company yesterday (Wednesday). Peter Holder, partner at Zolfo Cooper, said: “We are assessing the available options and would like to thank the staff for their continued support and professionalism during this process.”
"Valentines dinner & stay....."
02/20/14 Davidhatter London, United Kingdom
Everybody & everything was fantastic on Saturday for the Valentines dinner. The food & service was terrific! Special mentions to the lovely lady (I think she had a badge on that said Assistant Manager?) that kept us supplied with crisps & peanuts in the bar in the afternoon & the guy on reception at about 11:00 in the evening who brought me a glass of water when I had a coughing fit!!!! Little things like that mean a lot and are really appreciated!
02/06/14 hs_prd Bristol
Stevenage is mostly awful, with hotels to match. The only redeeming feature is the Old Town, where this hotel happens to be. It's the only hotel in Stevenage with any character, and compares favourably with the alternative modern boxes that you could choose. The décor is very old-fashioned, flowery wallpaper and the like, but somehow it seems to work in this particular building. Every room is different, which makes it a bit of an adventure waiting to see exactly what you do get. Breakfast was excellent.
"Jeannie p , wedding venue"
02/05/14 Jean P Dunstable, United Kingdom
Our son and daughter-in-law were married at The Cromwell last year, and apart from a few minor details it was an excellent venue. The wedding room was comfortable ,warm and delightfully intimate ,although the red carpet was easily rucked which posed a minor trip hazard.The reception was well catered and the food good.the evening venue was spacious ,with plenty of tables and chair for those who didn't wish to dance.The bedrooms were clean warm and comfortable, but the absolute gem in the Cromwell's crown were the staff who were absolutely wonderful. Their helpfulness and commitment to care was exemplary, and nothing seemed too much trouble for them ! So yes I would recommend a stay at The Cromwell and it was a great wedding venue .
"Four poster bed.."
02/01/14 jontymonty stafford.england
We couldnt believe our luck...nice staff .lovely ambience in the public rooms ,cosy tub chairs.four poster bed yeeha..great parking..and all in the centre of what i would call a bijou market town..absolutely fab..love it..
"Marian M NYE 2013"
01/07/14 Marian M Stevenage, United Kingdom
My husband and i went with friends to the cromwell hotel for New Years Eve, this is the first time we have been to an event there and i must say we were not disappointed . We stayed over night, we had a lovely clean comfortable room. The food was excellent we could not find fault with anything. The disco was really good and created a real party atmosphere.The one thing that stood out for us were the staff, they were all so helpful and polite especially the waiting staff who were mostly young people, nothing was any trouble,they were still smiling at the end of their shift which I am sure was a long one. So well done to you all and thank you for making our evening so enjoyable.
01/01/14 Deb H Hemel Hempstead, United Kingdom
My Husband and I spent New Year's Eve at this hotel. This is the eighth year in a row we, as part of a large group, have spent NYE at the Cromwell and have always had such a good time. This year was no exception. It is excellent value for money and everything was very good indeed. The food (4 course dinner and breakfast the next day) the service and the rooms all exceeded expectations. We stayed in room 102 (one of the older rooms, which we prefer) the bed was huge and very comfortable. The bathroom was spotlessly clean with a good shower. We return to this hotel year after year because it offers us everything we look for and very reasonably priced. The staff are always helpful, polite and very welcoming.
Stayed for a night on Boxing Day - wish it was for longer as this little hotel is superb! Very friendly and efficient check in, spotless spacious room with a sparkling bathroom & lovely big bath complete with good quality toiletries. Really comfy bed & unusually for a hotel, controllable heating making for a very comfy nights sleep. Breakfast service was very friendly and attentive, good range of fruit, yoghurt & pastries plus a well cooked Full English (with fish option). All in all certainly the best hotel in Stevenage (I've stayed in them all) and where all the staff are lovely! Highly recommended!
"A great little hotel for the price"
12/16/13 cheesecake0509 Up North
I stayed here for one night midweek on business and it served my purposes perfectly. The rate was good, the room was adequate and clean etc. The hotel has a lot of character, it's a pleasant place to stay. The staff were lovely and friendly, wi-fi was free and the breakfast was decent enough. I took advantage of the fitness centre £5 offer which was good. The only thing that let the hotel down was the charge for payment by a credit card. I cannot imagine a hotel of this size needs to make such charges and surely if they do then it should be incorporated into the room rate. Other than this it's a great little hotel, one I would definitely use again if I am in the area.
"Stop off en route to London"
11/20/13 PollyannaEngland england
We stayed here on a Saturday night as we were visiting friends in Watford on the Sunday.We were pleasantly surprised with the hotel as we didn't pay a lot for our room.The staff were welcoming and helpful.The staircase was looking a little tired but our room was really nice.Very nicely decorated, and very clean.The bathroom was good and the bed very very comfortable.We had a lovely night out in Stevenage Old Town and were spoilt for choice with places to eat and drink.The locals were very friendly and we felt right at home so 'Thankyou' to the Hotel and the friendly folk of Stevenage Old Town for the welcome.We didn't have breakfast so can't give an opinion on that. We're thinking if we decide to visit London in future we'll stay in Stevenage and get the train in.
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