Hotel in great location in the high street. Staff very pleasant and helpful. Room we had was small but clean.Genuine Hotels.com guest review
"Suitable for visiting family"
The hotel is handily located for Stevenage "Old Town". The room was spacious and clean and the staff quite friendly. Over the years it has been extended which if you had a room like ours, located at the furthest end of the hotel from its reception, well carrying your luggage certainly gives you a heck of a work-out as you climb the stairs, weave your […] way around the corridors and pass through all the fire doors that are on your route. There are no lifts, only 1 entry and with the car park located at the rear of the building, don't bring to much luggage to transport to your room, it's exhausting, trust me. Read moreGenuine Hotels.com guest review
Stayed so I could have a dance and drink both ok staff charged different amounts for dry white wine soda I thought soda was free £7+ twice then £3 then £4.95Genuine Hotels.com guest review
Check-in was smooth. The staff here are very friendly and helpful. The room we were allocated was lovely and large (I asked for a king size bed) but unfortunately it was in need of renovation. I understand that the hotel is currently undergoing renovation but we did not see one of the newer rooms. There is a large free car-park. The restaurant looked […] busy and the food smelt good but we were meeting friends and ate out in town. Read moreGenuine Hotels.com guest review
OK for the price but pretty tired looking and needs renovating.Genuine Hotels.com guest review
"Absolutly superb' all round'"
Cannot fault this hotel in any way what so ever. GreatGenuine Hotels.com guest review
"Busy little place Stevenage Old Town"
Located just where I needed to be, Friendly staff and the room was fine. WiFi a bit suspect and I seemed to have missed the fact there was no breakfast included. Generally the place was a little tired and needed a bit of TLC but overall it was OK!!Genuine Hotels.com guest review
Very good hotel, nice food and rooms. Only problem is their cancellation policy making it impossible to get a refund for a day(s) where check out had to be early. Should remember that business users have to change plans at a drop of a hat!!Genuine Hotels.com guest review
Overall the staff performed well. We attended the local Motorcycle Club Dinner. No complaint about the event at all. Breakfast on the Sunday was an absolute disaster. No cutlery or crockery where I was sitting. An attempt to leave a plate of food with no means of eating it indicates a dreadful lack of interest by the staff. They were not under pressure […] at all. Haddock with poached egg is difficult to do badly. They succeeded in providing poor quality food with both mine and my wife's. Sent the offering back & left. Read moreGenuine Hotels.com guest review
We managed to get a free upgrade to the four poster bed which was lovely, however the bathroom was cold and the radiator didn't work. The sides down of the bed had clearly not been cleaned as a lot of confetti etc was still down it as on the floor!. We had attended a function there that evening , but my partner asked for cheese and biscuits about 21.00 […] to be told kitchen was closed. Some of the sofas downstairs were also dirty and unkempt. The hotel has had a bit of a facelift but it seems the under pinning comfort families ie cleanliness, service and plumbing seemed to have been neglected. Shame as the hotel is in a great location and could be better utilised . Read moreGenuine Hotels.com guest review
great stayGenuine Hotels.com guest review
"Functional and comfortable"
Only really using the hotel as a base for the night. Perfectly adequate for what we needed.Genuine Expedia guest review
Well placed in old town with choice of bars and rerstaurants. Needs some update and attention to customers needs.Genuine Hotels.com guest review
The Fire Alarm went off in the middle of the night [a guest smoking] & my 82 year old mother had to evacuate to the car park in her nightgown. It then went off the following afternoon when she was catching up on her sleep. I had phoned to say she was 82 & frail so they put her at the far end of the hotel with the greatest distance to travel! She refused […] to go back there after the fire alarm & they had to get her a room closer. Not good at all. Read moreGenuine Hotels.com guest review
"Convenient and good value"
All ok, Went for a colleagie's birthday function.Genuine Hotels.com guest review
"A very brief stay"
My wife and I stayed here because it was near to a party we were going to. As a result we didn't spend much time there. But in that short time the accommodation was fine and staff were friendly and helpful. We arrived at 6 and needed to get changed and be out by 7:30. The staff were able to provide an iron and ironing board. We returned just after […] 1 am, to a freindly porter. After a comfortable nights sleep we left before breakfast , so I am unable to comment on the catering , but it was a nice. It's probably worth mentioning that the window was in need of repair, but it didn't affect us too much. Read moreGenuine Expedia guest review
Overall a decent hotel at the right price although the room was far too warm (with a suicide prevention inability to open the window more than a few centimetres) whilst the absence of elevators would hinder a more aged guest (and did nothing for my bad back).Genuine Hotels.com guest review
"In the nicest part of Stevenage"
Everything we needed to accommodate my mother-in-law and sister-in-law, however lack of aircon on the hottest and most humid night of the year was a little uncomfortable.Genuine Hotels.com guest review
very nice stay here i must say nice clean hotel central i will stay here again lady came to clean my room every day she was lovelyGenuine Hotels.com guest review
The hotel is in a good location, however the room I had looked quite tired especially the bathroom with most of the floor tiles crackedGenuine Hotels.com guest review
Good location in the heart of old town. Lots of pubs and places to eat at.Genuine Expedia guest review
Check in was like something of Fawlty Towers, bearing in mind it was 7pm when I arrived the receptionist was still checking what rooms were ready and I heard of at least two people been given the wrong room. On the plus side the rooms were spacious and comfortable and the location is great in the old town of Stevenage close to numerous bars and res […] taurants. Read moreGenuine Hotels.com guest review
"Ramada Cromwell Stevenage"
This hotel is in need of updating it´s bathrooms, the shower was appalling and the bath enamel was chipped and needed cleaning!! I would not choose to stay again other than it´s convenience to where I was visiting.Genuine Hotels.com guest review
"Booked for double, got single"
booked on line for double room, checked in late and went straight out, later discovered that the very narrow bed against the wall, 1 towel and 1 mug (and no milk) we had a single room! Too late to do anything, got a discount when checked out, but won't be back.Genuine Hotels.com guest review
"Great location, but tired and in need of refurb"
Stayed here 3 nights in September. Great location, but hotel tired and in major need of refurb. Rooms grubby, hairs on the carpet floor and in the bathroom on check in. Musty smell. A bit of money spent on updating the rooms and furniture would make a major difference.Genuine Hotels.com guest review
08/25/14 Sunflower995 Windsor, United Kingdom
We stayed in this hotel fri & sat night, bank holiday weekend. The staff where really nice and friendly nothing was to much hassle. We choose this hotel as it was close to an activity we was doing on the sunday. stayed in room 218 lovely room, nice and quiet. we had dinner in the restaurant absolutely lovely. and breakfast both mornings where great selection hot & cold food. great big car park out the back free. the hotel seemed really popular and busy, so this is a good sign. thanks again
"An eventful night in Stevenage"
08/19/14 51Relic Whippingham, United Kingdom
Stayed in this hotel for one night , NEVER again For the following reasons Over priced drinks at the bar A warm cooked breakfast A room with only one slightly opening window No hot water for the duration of the stay (only Luke warm ) Worn furniture in the bar areas A nightclub apposite the hotel that closed at 3am with loud shouting and screaming audible in our room till 4am These faults were highlighted to the reception staff who after consideration adjusted our bill accordingly
08/18/14 Jaynedunleavy Newcastle upon Tyne, United Kingdom
When we originally booked they quoted 1 price but were charged a much lower price on arrival. Check in was 2pm but we arrived at 12noon and given our room straight away. Staff were friendly and helpfull and nothing was to much bother. The room was clean and spacious and the bathroom was clean and modern with 3 medium and 6 large towels and a supply of shower gel, body loation, shampoo and soap. The bed was confortable with crisp clean linen. All rooms come supplied with a hairdryer, ironing board, iron, flat screen tv and tea and coffee inc kettle. The loung area is comfortable but the drinks are quite pricey. Breakfast was £14 per person but there is a Wetherspoons about 20 yards down the street whcih is better value for money and opens early. There were 11 of us staying and the security/night porter (I think his name was Paul or Peter but we all called him Trevor !!!!!) was very friendly and polite and continued to served us drinks for 11pm until approx 3am with no complaints and a smile every time. The hotel is on the High Street so it is within walking distance of all the shops and the many bars. Deffinatly will stay her again
"Bit annoying but functional."
08/11/14 paulaj9874 Doncaster, United Kingdom
The hubby and I stayed for 2 nights at the weekend 25th July. We chose this hotel as it was the nearest to London that we could use on a gift voucher. On arrival we realised there was a wedding so asked for a quiet room as we wanted to be out early into London the next day. We were allowed to change to the farthest room in the hotel but due to the layout I think every room is close to the function room. Room 311 proved to be a good size, nice bathroom, very clean and single storey though it had the usual problem of plenty of tea bags and coffee but very little milk. As there was a supermarket across the road we bought a pint for ourselves. The wedding did finish at 12.30 sharp as promised with no noise afterwards so not too bad but we found you had to ask reception to radio for bar staff as they were in the function room. Once they knew you were there they alternated between the two. This was repeated the next day with a second wedding and became somewhat tedious. Breakfast was abysmal. The waiting staff were unattentive and on the second morning we had to go to reception to chase them up. It turned out they were delivering room service breakfasts. Once seated we were forgotten and had to call on someone to take our hot food order. Add to this we paid £10 each per day for what was mediocre fayre. We would have gone to the weatherspoons 2 doors away and paid £4 each had we known. We thought the location was pretty good. The hotel is at the top of the high street with a good selection of pubs and restaurants. We had a bit of a pub crawl the second night and ended up in the Red Lion listening to good live music after dinner at prezzo.
"Nice old hotel"
08/05/14 Peter_DK2970 Copenhagen, Denmark
Requiring a hotel in Stevenage, Cromwell is a good suggestion. Very friendly and personal service - two very tired travelers arriving at 1AM after an exhaustive day of travel could drake the night porter open the bar and pour two lifesaving pints. Thanks! Rooms are very nice, clean and functional. Internet works, and there is a big parking area behind the building. Several good restaurants in walking distance (if you like curry). Drawback - do NOT bring bulky or very heavy luggage without pre-booking a room near an entrance. The number of stairways and corridors is - staggering.
08/03/14 RoseB186 London, United Kingdom
Great location for a local wedding we went to, with plenty of parking, but we had Room 120 by 2 main corridoors and above the bar so very noisy till late and from early morning. Friendly staff, room OK but certain things let it down (drip stains on the wall?) Hence giving this a low score as it didn't reflect the price paid.
"Outside area a disgrace"
07/29/14 Isabel J Portland, United Kingdom
The hotel has extremely helpful and friendly staff. However the seating in the lounge area is a disgrace. The bedrooms are comfortable and clean but you need to get a room at the rear of the property as those at the front are very noisy=rooms from 312upwards are the best. The outside seating areas are not cleared of rubbish or the ashtrays emptied. We stayed for 5 days and these were not cleared by the time we left and the litter on the ground was not cleared. The breakfasts and meals are over priced especially as there are ample places to eat within a few minutes walk. Overall an above average hotel but improvements needed.
"Great location & perfectly adequate"
07/29/14 637Lucy637 Newcastle upon Tyne, United Kingdom
Positives & negatives to this hotel I've been using for business during the working week. I've been getting a room just up from reception at back of hotel. Very quiet except taxi rank at back - the cabbies talk loudly till 3 am & then again from 6 am & as no AC had to sleep with window open. Room always cleaned to high standard. Only snag is shower isn't that powerful & with the hard water it is difficult to get hair clean & rinsed properly. I live in Yorkshire sakes where the water is lovely and soft. I recommend bringing bottled water for the kettle so your hot drinks don't have a scum. I had one breakfast which was ok. Service at reception is variable but always polite. Great location & good parking. Stevenage has a real shortage of good business hotels & I think this one is the best of the bunch but not luxury at all.
"Decent visit for what it was"
07/26/14 Stuart B Lilburn, Georgia
Stayed here for a half a week business trip. I stayed in one of their economy rooms so I did get what I paid for. Being an economy room it was all the way in the back through a maze of hallways and stairs. One of the local businesses had some generator buzzing sound going off sporadically most of the night. But I didn't find it was loud enough to prevent me from sleeping. If your very sensitive to sound you may consider looking elsewhere. T This being my first hotel stay in Britain there were a couple surprises. I don't know if this is traditional there or not, but the bed had no top sheet, but instead a covered comforter. For summer sleeping I found this a bit too warm. There is also no AC, which in the mild climate I can understand; except opening the window for "fresh air" often meant breathing some outdoor smokers second hand smoke. I had a ground floor, so this was more of a problem for me than if someone perhaps got an upper floor. For an extra 10 pounds a night you get an all you can eat breakfast. This is the usual continental breakfast of cereals, muffins, and fruit; but also includes a menu of with a cooked hot breakfast. Overall, the hotel didn't blow me away but I did not find it unpleasant.
07/10/14 PowerView Norfolk
Returned here after many many years to break a journey up . It happened to be valentines night. Wonderful warm reception , was even treated by a member of staff from the bar when he passed through . Good start. Lovely oldy world feeling . Room 105 . Poor . No window. No heating in bathroom. No bedside table on left side. Weak wi fi signal. Good size tele. Great parking. We were offered the valentine menu but was extremely overpriced so decided to battle the elements and found a brilliant Indian in town. Returned to hotel for a drink in the bar just after 10 hoping to find a roaring fire ,cosy and warm . No fire, no music a couple of couples sitting obviously after their romantic meal . Very disappointed with ambience so went back to room .
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