Hotel needs total refurbishment. Poor bar, poor service but plenty of pubs nearby.Genuine Hotels.com guest review
Ok ecept had to move room to get wi fiGenuine Hotels.com guest review
Hotel in great location in the high street. Staff very pleasant and helpful. Room we had was small but clean.Genuine Hotels.com guest review
"Suitable for visiting family"
The hotel is handily located for Stevenage "Old Town". The room was spacious and clean and the staff quite friendly. Over the years it has been extended which if you had a room like ours, located at the furthest end of the hotel from its reception, well carrying your luggage certainly gives you a heck of a work-out as you climb the stairs, weave your […] way around the corridors and pass through all the fire doors that are on your route. There are no lifts, only 1 entry and with the car park located at the rear of the building, don't bring to much luggage to transport to your room, it's exhausting, trust me. Read moreGenuine Hotels.com guest review
Stayed so I could have a dance and drink both ok staff charged different amounts for dry white wine soda I thought soda was free £7+ twice then £3 then £4.95Genuine Hotels.com guest review
Check-in was smooth. The staff here are very friendly and helpful. The room we were allocated was lovely and large (I asked for a king size bed) but unfortunately it was in need of renovation. I understand that the hotel is currently undergoing renovation but we did not see one of the newer rooms. There is a large free car-park. The restaurant looked […] busy and the food smelt good but we were meeting friends and ate out in town. Read moreGenuine Hotels.com guest review
OK for the price but pretty tired looking and needs renovating.Genuine Hotels.com guest review
"Absolutly superb' all round'"
Cannot fault this hotel in any way what so ever. GreatGenuine Hotels.com guest review
"Busy little place Stevenage Old Town"
Located just where I needed to be, Friendly staff and the room was fine. WiFi a bit suspect and I seemed to have missed the fact there was no breakfast included. Generally the place was a little tired and needed a bit of TLC but overall it was OK!!Genuine Hotels.com guest review
Very good hotel, nice food and rooms. Only problem is their cancellation policy making it impossible to get a refund for a day(s) where check out had to be early. Should remember that business users have to change plans at a drop of a hat!!Genuine Hotels.com guest review
Overall the staff performed well. We attended the local Motorcycle Club Dinner. No complaint about the event at all. Breakfast on the Sunday was an absolute disaster. No cutlery or crockery where I was sitting. An attempt to leave a plate of food with no means of eating it indicates a dreadful lack of interest by the staff. They were not under pressure […] at all. Haddock with poached egg is difficult to do badly. They succeeded in providing poor quality food with both mine and my wife's. Sent the offering back & left. Read moreGenuine Hotels.com guest review
We managed to get a free upgrade to the four poster bed which was lovely, however the bathroom was cold and the radiator didn't work. The sides down of the bed had clearly not been cleaned as a lot of confetti etc was still down it as on the floor!. We had attended a function there that evening , but my partner asked for cheese and biscuits about 21.00 […] to be told kitchen was closed. Some of the sofas downstairs were also dirty and unkempt. The hotel has had a bit of a facelift but it seems the under pinning comfort families ie cleanliness, service and plumbing seemed to have been neglected. Shame as the hotel is in a great location and could be better utilised . Read moreGenuine Hotels.com guest review
great stayGenuine Hotels.com guest review
"Functional and comfortable"
Only really using the hotel as a base for the night. Perfectly adequate for what we needed.Genuine Expedia guest review
Well placed in old town with choice of bars and rerstaurants. Needs some update and attention to customers needs.Genuine Hotels.com guest review
The Fire Alarm went off in the middle of the night [a guest smoking] & my 82 year old mother had to evacuate to the car park in her nightgown. It then went off the following afternoon when she was catching up on her sleep. I had phoned to say she was 82 & frail so they put her at the far end of the hotel with the greatest distance to travel! She refused […] to go back there after the fire alarm & they had to get her a room closer. Not good at all. Read moreGenuine Hotels.com guest review
"Convenient and good value"
All ok, Went for a colleagie's birthday function.Genuine Hotels.com guest review
"A very brief stay"
My wife and I stayed here because it was near to a party we were going to. As a result we didn't spend much time there. But in that short time the accommodation was fine and staff were friendly and helpful. We arrived at 6 and needed to get changed and be out by 7:30. The staff were able to provide an iron and ironing board. We returned just after […] 1 am, to a freindly porter. After a comfortable nights sleep we left before breakfast , so I am unable to comment on the catering , but it was a nice. It's probably worth mentioning that the window was in need of repair, but it didn't affect us too much. Read moreGenuine Expedia guest review
Overall a decent hotel at the right price although the room was far too warm (with a suicide prevention inability to open the window more than a few centimetres) whilst the absence of elevators would hinder a more aged guest (and did nothing for my bad back).Genuine Hotels.com guest review
"In the nicest part of Stevenage"
Everything we needed to accommodate my mother-in-law and sister-in-law, however lack of aircon on the hottest and most humid night of the year was a little uncomfortable.Genuine Hotels.com guest review
very nice stay here i must say nice clean hotel central i will stay here again lady came to clean my room every day she was lovelyGenuine Hotels.com guest review
The hotel is in a good location, however the room I had looked quite tired especially the bathroom with most of the floor tiles crackedGenuine Hotels.com guest review
Good location in the heart of old town. Lots of pubs and places to eat at.Genuine Expedia guest review
Check in was like something of Fawlty Towers, bearing in mind it was 7pm when I arrived the receptionist was still checking what rooms were ready and I heard of at least two people been given the wrong room. On the plus side the rooms were spacious and comfortable and the location is great in the old town of Stevenage close to numerous bars and res […] taurants. Read moreGenuine Hotels.com guest review
10/20/14 Christine C
We celebrated our mothers 80thand sisters60th birthday at the hotel on Sunday 19.10.14 The staff where very attentive and professional in all they did for us. The bar was managed and well stocked and the price was well competitive for this type of function. The very best of all was the quality of the food it was excellent and our appreciation goes to the chiefs for all there hard work. It was well organised with jades help and a perfect family celebration was had by all. A BIG THANK YOU TO EVERYONE.
"Value and Location"
10/20/14 CYOUNG91 Letchworth, United Kingdom
We stayed here after our wedding in July. The value for money was very good and the location was perfect. The hotel staff are pleasant and helpful but the hotel does look a bit tired in places. The room was spacious but we had the bridal suite and it was clean and tidy. The breakfast was lovely with a very good choice of hot and cold food. When we were in the restaurant on the right by the stairs being served on the first morning it was lovely, typical hotel breakfast room. On the second morning, we were in the main area and it was a buffet which is fine... but it seemed we were the only people there who had not attended the wedding the night before and it was a bit awkward for everyone as there was just four tables of ten to be used. x
09/30/14 Trish A London, England, United Kingdom
We chose this hotel as we were visiting relations in Stevenage and generally it was very good. We asked for a quiet room and this is what we got - the only problem being that it was a hike through corridors and up and down stairs which is not good when you are elderly and have heavy bags!! Breakfast was very much a serve yourself meal apart from the main course which arrived before we had started our cereal and so was tepid by the time we ate it. Really don't like having to make toast and use coffee machines - not very relaxing as having to keep getting up and down! Staff were very pleasant and helpful.
"Noisy otherwise good value"
We stayed fri and sat night and both mornings, circa 6-7am the fire alarm went off, the staff apologised and we got free breakfast but needless to say we left feeling more tired than when we got there...aside from the fire alarm the Cromwell is fair value for money and very well positioned if heading to Stevenage
"Value, comfortable hotel in the heart of the Old Town"
09/18/14 Peter T Baldock, United Kingdom
I really like the Cromwell! My job takes me to many luxury hotels; this time, for leisure purposes I opted for a value hotel and was not disappointed at all. Excellent customer service, cleanliness and comfort. I love the large fireplaces in the cocktail bar which I commandeered as my office (despite leisure, I still had to work and the free WIFI was an added bonus). Would really recommend this hotel to anyone looking for value whilst not compromising on service and standards.
09/18/14 michael s
For our 45th Wedding anniversary we stayed for 1 night at this hotel in a 4 poster room. There is something very romantic about a 4 poster, and the hotel provided many extras including bathroom "smellies". The staff were sttentive and the price was surprisingly affordable. We recommend it!
The Cromwell hotel hosted our wedding. Excellent service and attention to detail. Food amazing and all potential issues beautifully handled. Rooms are well appointed and have has nothing but positive reviews by our guests. Thankyou to Jade and all the team
"weekend break Xmas prezzy"
09/01/14 John P Cardiff, United Kingdom
My wife and I stayed for two nights the hotel is oldy worldly quaint clean and very nice staff very chatty and helpful breakfast was self service our first morning good variety but not hot hot the second morning it was Cooked to order which was much nicer couldn't fault it didn't use the bar or restaurant eat and drank in a lovely bar down the road the only fault I can pick out is we had a room at the front of the hotel and there is a lot of traffic noise would go back
"Great location in Old Town"
09/01/14 pipinpipin kent
We were meeting several friends for a night out in the Old Town and this hotel was a perfect location to meet for a drink before going out and also to have a night cap to finish the evening. It was no problem accepting our guests to come in and have a late night drink with the night porter opening the bar on our return. The room itself was adequate, clean and tidy. It is a little tired and not the bright chic look that many hotels re-design to, instead it's a little authentic and in some parts very old historic building with uneven floors and walkways. The room was large but just a little dark with quite poor lighting, but it didn't cause a problem. We requested a fan very early in the morning that was promptly delivered to the room. Free wi-fi was offered as well as spacious free parking to the rear. We left early the following day so didn't have the breakfast that wasn't included in the cost, however, I believe the charge is about £15 each, perhaps a little dear for a breakfast when there are cafés serving breakfast in Middle Row which is a 5 minute walk from hotel. All in all, it ticked all the boxes for our requirements and we will certainly stay here again when we are next in town.
"Lovely 2 night stay"
09/01/14 Victoria M
Myself and my husband stayed here for the bank holiday weekend. We had room 100 which was lovely and clean and very spacious. From check in to check out all staff we came across were polite and welcoming. Would definitely recommend a stay here
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