OK for the price but pretty tired looking and needs renovating.Genuine Hotels.com guest review
"Absolutly superb' all round'"
Cannot fault this hotel in any way what so ever. GreatGenuine Hotels.com guest review
"Busy little place Stevenage Old Town"
Located just where I needed to be, Friendly staff and the room was fine. WiFi a bit suspect and I seemed to have missed the fact there was no breakfast included. Generally the place was a little tired and needed a bit of TLC but overall it was OK!!Genuine Hotels.com guest review
Very good hotel, nice food and rooms. Only problem is their cancellation policy making it impossible to get a refund for a day(s) where check out had to be early. Should remember that business users have to change plans at a drop of a hat!!Genuine Hotels.com guest review
Overall the staff performed well. We attended the local Motorcycle Club Dinner. No complaint about the event at all. Breakfast on the Sunday was an absolute disaster. No cutlery or crockery where I was sitting. An attempt to leave a plate of food with no means of eating it indicates a dreadful lack of interest by the staff. They were not under pressure […] at all. Haddock with poached egg is difficult to do badly. They succeeded in providing poor quality food with both mine and my wife's. Sent the offering back & left. Read moreGenuine Hotels.com guest review
We managed to get a free upgrade to the four poster bed which was lovely, however the bathroom was cold and the radiator didn't work. The sides down of the bed had clearly not been cleaned as a lot of confetti etc was still down it as on the floor!. We had attended a function there that evening , but my partner asked for cheese and biscuits about 21.00 […] to be told kitchen was closed. Some of the sofas downstairs were also dirty and unkempt. The hotel has had a bit of a facelift but it seems the under pinning comfort families ie cleanliness, service and plumbing seemed to have been neglected. Shame as the hotel is in a great location and could be better utilised . Read moreGenuine Hotels.com guest review
great stayGenuine Hotels.com guest review
"Functional and comfortable"
Only really using the hotel as a base for the night. Perfectly adequate for what we needed.Genuine Expedia guest review
Well placed in old town with choice of bars and rerstaurants. Needs some update and attention to customers needs.Genuine Hotels.com guest review
The Fire Alarm went off in the middle of the night [a guest smoking] & my 82 year old mother had to evacuate to the car park in her nightgown. It then went off the following afternoon when she was catching up on her sleep. I had phoned to say she was 82 & frail so they put her at the far end of the hotel with the greatest distance to travel! She refused […] to go back there after the fire alarm & they had to get her a room closer. Not good at all. Read moreGenuine Hotels.com guest review
"Convenient and good value"
All ok, Went for a colleagie's birthday function.Genuine Hotels.com guest review
"A very brief stay"
My wife and I stayed here because it was near to a party we were going to. As a result we didn't spend much time there. But in that short time the accommodation was fine and staff were friendly and helpful. We arrived at 6 and needed to get changed and be out by 7:30. The staff were able to provide an iron and ironing board. We returned just after […] 1 am, to a freindly porter. After a comfortable nights sleep we left before breakfast , so I am unable to comment on the catering , but it was a nice. It's probably worth mentioning that the window was in need of repair, but it didn't affect us too much. Read moreGenuine Expedia guest review
Overall a decent hotel at the right price although the room was far too warm (with a suicide prevention inability to open the window more than a few centimetres) whilst the absence of elevators would hinder a more aged guest (and did nothing for my bad back).Genuine Hotels.com guest review
"In the nicest part of Stevenage"
Everything we needed to accommodate my mother-in-law and sister-in-law, however lack of aircon on the hottest and most humid night of the year was a little uncomfortable.Genuine Hotels.com guest review
very nice stay here i must say nice clean hotel central i will stay here again lady came to clean my room every day she was lovelyGenuine Hotels.com guest review
The hotel is in a good location, however the room I had looked quite tired especially the bathroom with most of the floor tiles crackedGenuine Hotels.com guest review
Good location in the heart of old town. Lots of pubs and places to eat at.Genuine Expedia guest review
Check in was like something of Fawlty Towers, bearing in mind it was 7pm when I arrived the receptionist was still checking what rooms were ready and I heard of at least two people been given the wrong room. On the plus side the rooms were spacious and comfortable and the location is great in the old town of Stevenage close to numerous bars and res […] taurants. Read moreGenuine Hotels.com guest review
"Ramada Cromwell Stevenage"
This hotel is in need of updating it´s bathrooms, the shower was appalling and the bath enamel was chipped and needed cleaning!! I would not choose to stay again other than it´s convenience to where I was visiting.Genuine Hotels.com guest review
"Booked for double, got single"
booked on line for double room, checked in late and went straight out, later discovered that the very narrow bed against the wall, 1 towel and 1 mug (and no milk) we had a single room! Too late to do anything, got a discount when checked out, but won't be back.Genuine Hotels.com guest review
"Great location, but tired and in need of refurb"
Stayed here 3 nights in September. Great location, but hotel tired and in major need of refurb. Rooms grubby, hairs on the carpet floor and in the bathroom on check in. Musty smell. A bit of money spent on updating the rooms and furniture would make a major difference.Genuine Hotels.com guest review
"Pleasant enough place to stay for a couple of nights"
07/09/14 IronicMaiden London, United Kingdom
We stayed here as part of the Sonisphere Rock Royalty package and thought the hotel was very nice. There were a couple of issues checking in, as the hotel hadn’t been told about the 12pm check in time we'd been given, and so weren’t expecting us until later. That wasn’t their fault though, more a communication problem by Sonisphere. Which may have been because of the change in ownership in the hotel after the tickets went on sale. Anyway, we didn’t have to wait too long for a room and they did change the room for us when we realized we were on the ground floor overlooking the car park. We moved to a room at the front of the hotel overlooking the High Street, having been warned it might be noisy at night, which it was a little after pub/club kicking out time, but not enough to bother us and anyway we only heard it as we were getting in at 2am too… However if you're a light sleeper you might want to bring ear plugs or ask for a room at the back of the hotel. Also worth noting that rooms starting with 300 are in a wing at the back of the hotel which requires you to go upstairs, through a maze of corridors and then (certainly for some of the rooms) back downstairs again. If you have a ground floor room there, it's easier to send one person on the trek to open the room and then the patio door into the car park and take the luggage in that way rather than dragging your luggage up and down the stairs and through all the corridors. The room we had at the front was very smart and well decorated, I think one of the refurbished ones, a little smaller than you might get in some bigger chain hotels, but perfectly fine for a place to crash after a long day. I liked it better than the one at the back, even though the one at the back was bigger. The breakfasts were laid on buffet style in one of the banqueting suites for us, I suspect that was done as part of the package we were on rather than being the normal way of doing breakfasts as we had large tables to share, rather than ones for individual parties. It worked well though and the food was hot and plentiful, though we did run them out of hash browns on Monday morning. The potato croquettes served as a replacement item were still good though. The hot food was limited to sausage, bacon, tomatoes, beans scrambled eggs and hash browns. Fried eggs and mushrooms would have been a nice addition, and if I’m getting really greedy, black pudding and fried bread, but we coped without them :-) They had all the other items you would expect to find too, such as cereals, pastries, toast, fruit juices and tea and coffee. It wasn't the most luxurious breakfast ever, more a basic breakfast spread, but it did the job nicely and filled us up. I’m not sure if I’ll ever need to stay in Stevenage again, but if I did I’d certainly consider staying here again. The staff were helpful and friendly, the hotel was clean, the breakfast was nice and the bed was comfortable, which pretty much covers what I look for in a standard hotel.
"Hidden but uncut gem"
07/04/14 Simon J Munich, Germany
The hotel front is a half-timbered delight but it's in need of a revamp inside, from tired beds to ancient computer systems. These slow down the reception desk, so if you are looking for an express service try one of the many box-style budget hotels nearby. Great location on the historic Stevenage high street and plenty of parking.
"Extremely noisy during night - poor breakfast - furniture obsolete"
07/04/14 s_a_schneider Cologne, Germany
I stayed one night from 19th to 20th June when visiting a befriended couple living in walking distance - my friend who booked me in already complained by email - due to business committments I was not able to comment before!! Single room was ok, but situation at night time on my corridor - next doors 112 and 110 was unbearable! In can and want to confirm only what my friend already wrote. Some young couples staying on my floor/corridor came to their rooms at about 1:30 at night, drunken and started to laugh, party, scream on the corridor and in their rooms, all doors opened. I stepped out of my room in my pyjamas, asking them friendly to be quiet and to close doors - but they wouldn't stop being extremly noisy. After an hour they disappeared in their rooms, closed doors, but continued being so loud and were having sex in a very noisy manner (screaming around like mad) till 6 am in the morning. I couldn't sleep at all and got up at that time to walk around Stevenage high street!! I had this hotel in good memory from old times (in the 1970's) as I came to Stevenage since my early childhood. I cannot understand how people can behave like this, being ignorant and not bothering at all about others. However I wonder why I was given that single room next to a group of youngsters - the hotel was not booked out - there would have certainly been other vacant rooms. The next disappointment was the breakfast (room) all chairs had marks on them, it was not possible to find a clean one. Apart from that, the stuffing came out of all chairs. Furthermore there was not one single slice of cheese available (for which I asked for) which is an absolute "no-go" for a reputable hotel like that one! I ask myself how people can order a wedding reception at that hotel! Next time I come to Stevenage I will definitely stay in a different place - the rate of more than 70 pounds is too high for the standard offered.
07/03/14 Joshua P Hampshire, United Kingdom
Poor breakfast for an incredibly high price. Sufficient place to sleep while away with work and good use of conference rooms at a price. Shower flooded the en-suit every time in the room I was given but requested a room transfer and the facilities where better. The staff were all very friends and accommodating and the in house bar and restaurant was good too.
"If you want Customer Service DONT COME HERE"
06/30/14 LadyLoco London
Met friends for drinks here prior to being picked up to attend a birthday party. Staff rude, uninterested and down right ignorant. Met gnats with better personalities. Waiting so long for a drink to be serviced that by the time it arrived I forgot what I ordered. No atmosphere and dull as dishwater.
06/29/14 Traceyeb Lincoln, United Kingdom
Had a one night stay here. Arrived and had to wait and in the end walked into the function room to find a member of staff to check us in. Room was rather tired and dated with furnishings that had seen better days. The bed was comfy but had no mattress protector!! Wanted to call reception for room service but the phone cable looked like it had been knawed at!!! Found another phone and this didn't work!!! Called reception using my mobile phone who informed us that the phone didn't work in this room but was happy to call maintenance. We were rushed and declined the offer but ordered a sandwich which holly who by the way was lovely delivered to the room personally!! There was a lot of dirt and grime on the floor and skirting boards but was happy with the bathroom which was very clean. Breakfast is a buffet serving English and continental. This was served in the function room which had previously the night before catered for a wedding - it was apparent as the room had not been cleaned along with the toilets!!! Disgusting!!! What a way to serve food!!! I didnt complain as check out was busy and just wanted to leave. When booking and if you have mobility problems tell the staff as there is only one way in and out and some of the rooms are a fair walk. It is a quite a large hotel in a good central location that could do with updating.
06/29/14 Addicks10 London, United Kingdom
For a 4* star hotel I would of expected better. The location was good and it was easy to find. The room was average, nothing special. What let it down badly was that the double bed was actually two single beds joined together and not the most comfortable. It really sagged in the middle. I complained when we left, but it did not seem to really register with the receptionist. Plus I didn't even get an apology. If it had been a Premier Inn I would have got my money back under their Good night guarantee. I am glad I only paid £49.00 for night of 28th June as it is definitely not worth the £200 they detail on Laterooms.
"Excellent Customer Service and Food Quality"
06/25/14 Aderave Sutton Coldfield, United Kingdom
Stayed here night of 23rd June. After the challenge of parking, check in was a breeze. There was a queue, but the Receptionist called for assistance which promptly arrived with Joshua who was very professional in his approach. Having checked in found my way to the room, which was small, but spotlessly clean and pleasingly had an iron/board rather than having to request one . Good to be able to open the windows to have some natural air, rather than air conditioning. Decided to take dinner in the restaurant in an environment that was very warmly. The waitress spotted me from the other end of the room and made immediate eye contact, with a smile so you already felt welcomed. The food quality was excellent and presented appropriately in a timely fashion. Again the same applied at breakfast. Upon checking out was made to feel my stay was valued. I must say there is consistently good service from all the staff and this must be the ethos driven by the management of the hotel. That consistency was the same with the food, which was to a high standard. As for the price of the room and breakfast it is as competitive if not cheaper than more well known branded hotels. I will definitely be staying here again.
"would highly recommend for a wedding !!!"
06/23/14 karen b Stevenage, United Kingdom
We held our wedding at this Hotel and can honestly say, from us both that the staff could not have done enough for us to make sure that everything went as brilliantly as it did. From the initial booking right up to the finish of our wedding day they were fantastic. If we needed to change anything, which we did a few times, it was never a problem with the Wedding Planning girls, they checked and double checked that everything was correct. They helped to make a most memorable day just that little bit more special. The food we had for our wedding breakfast was beautifully cooked, fresh vegetables, superb beef, myself and a couple of other guests had the veggie option and again it was outstanding and commend the Chefs, we had many compliments from our guests, not only on the wedding breakfast but also the buffet. There was never any feeling of any added pressure or worry to the day, we both felt more than confident that we were able to enjoy every bit of it and everything that was planned and asked for was met 10 fold.....they were very much in control and we were happy to let them lead. The staff were fantastic all the way through, they were always about when needed but always discreet and just such lovely people from Ceri in management to the bar staff, all were friendly, more than helpful, professional, made us both feel very special. When we walked into the main reception room it was just amazing to see how they had set it all up, far beyond any expectations we had, it was fantastic. When we arrived back at the Honeymoon suite it had been completely refreshed and had left a card for us on the pillows, it was all just fantastic. Check out was at 12 midday which is great for guests when they have had a heavy night at the bar. We really cannot say enough but a very big thank you to all involved at the Cromwell hotel, thank you so much for helping to make such a memorable day for us. We will be recommending this hotel most certainly as a wedding venue. Thankyou.
"Clean & Easy"
06/09/14 shelley c London, United Kingdom
Stayed here for a wedding which was held at the hotel. Food was very nice and from a fussy eater that's a very big thumbs up! The rooms were standard but clean and fit the bill for what was required. Bar staff and wait staff were friendly and helpful. The only fault was a security light that went off every 30 seconds throughout the night that came through our window. That aside very pleasant stay
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