"Ok but could do better"
When people walked past the room talking it felt like they had come into the roomGenuine Hotels.com guest review
"Cromwell in Stevenage."
I was put in room 203 above the function room but was not informed that loud music or a microphone would be used until 12.30am. This made it difficult to work or sleep. Was moved to another room with no problems to room 218 but the wifi signal was terrible and could not work. Staff were great and really understanding. Wall paper a bit tatty in place […] and carpets a bit worn on stairs but it was clean. Read moreGenuine Hotels.com guest review
The wifi was terrible. Hotel is well situated for going out in Stevenage Old Town. The room was quite small and the bathroom was tiny.Genuine Hotels.com guest review
Two out of the five lights in the room the bulbs did not work so had to ask for replacements. I asked for a large room as we had a lot of luggage but I don't think the room we were given was very large at all. You had to open the shower door to be able to step into the bath/shower over the toilet, and when you wanted to get out you had to open the shower […] door (against the sink) and step out almost into the bedroom to be able to close the shower door behind you. The sink had a large crack in it and our room was one that had been refurbshed. The wifi was not very strong and it kept logging off which was extremely frustrating. The hotel is situated in the middle of the Old Town Stevenage which is ideal for food/drink in the evening. Did not use the hotel bar/restaurant. Read moreGenuine Hotels.com guest review
"Nice hotel very conveniently situated"
V handy for hospital. Wide choice of eating places on hand as well as shops. Easy to park. Room was comfortable. Staff more than helpful and polite. Would recommend staying there if you don't want any frills.Genuine Expedia guest review
Hotel needs total refurbishment. Poor bar, poor service but plenty of pubs nearby.Genuine Hotels.com guest review
Ok ecept had to move room to get wi fiGenuine Hotels.com guest review
Hotel in great location in the high street. Staff very pleasant and helpful. Room we had was small but clean.Genuine Hotels.com guest review
"Excellent location in Stevenage Old Town"
The rooms were very clean and comfortable. However the chairs in the lounge/bar area were torn and dirty. I was very surprised that they had not been changed as the rest of the hotel was fine.Genuine Expedia guest review
"Suitable for visiting family"
The hotel is handily located for Stevenage "Old Town". The room was spacious and clean and the staff quite friendly. Over the years it has been extended which if you had a room like ours, located at the furthest end of the hotel from its reception, well carrying your luggage certainly gives you a heck of a work-out as you climb the stairs, weave your […] way around the corridors and pass through all the fire doors that are on your route. There are no lifts, only 1 entry and with the car park located at the rear of the building, don't bring to much luggage to transport to your room, it's exhausting, trust me. Read moreGenuine Hotels.com guest review
Stayed so I could have a dance and drink both ok staff charged different amounts for dry white wine soda I thought soda was free £7+ twice then £3 then £4.95Genuine Hotels.com guest review
Check-in was smooth. The staff here are very friendly and helpful. The room we were allocated was lovely and large (I asked for a king size bed) but unfortunately it was in need of renovation. I understand that the hotel is currently undergoing renovation but we did not see one of the newer rooms. There is a large free car-park. The restaurant looked […] busy and the food smelt good but we were meeting friends and ate out in town. Read moreGenuine Hotels.com guest review
OK for the price but pretty tired looking and needs renovating.Genuine Hotels.com guest review
"Absolutly superb' all round'"
Cannot fault this hotel in any way what so ever. GreatGenuine Hotels.com guest review
"Busy little place Stevenage Old Town"
Located just where I needed to be, Friendly staff and the room was fine. WiFi a bit suspect and I seemed to have missed the fact there was no breakfast included. Generally the place was a little tired and needed a bit of TLC but overall it was OK!!Genuine Hotels.com guest review
Very good hotel, nice food and rooms. Only problem is their cancellation policy making it impossible to get a refund for a day(s) where check out had to be early. Should remember that business users have to change plans at a drop of a hat!!Genuine Hotels.com guest review
Overall the staff performed well. We attended the local Motorcycle Club Dinner. No complaint about the event at all. Breakfast on the Sunday was an absolute disaster. No cutlery or crockery where I was sitting. An attempt to leave a plate of food with no means of eating it indicates a dreadful lack of interest by the staff. They were not under pressure […] at all. Haddock with poached egg is difficult to do badly. They succeeded in providing poor quality food with both mine and my wife's. Sent the offering back & left. Read moreGenuine Hotels.com guest review
We managed to get a free upgrade to the four poster bed which was lovely, however the bathroom was cold and the radiator didn't work. The sides down of the bed had clearly not been cleaned as a lot of confetti etc was still down it as on the floor!. We had attended a function there that evening , but my partner asked for cheese and biscuits about 21.00 […] to be told kitchen was closed. Some of the sofas downstairs were also dirty and unkempt. The hotel has had a bit of a facelift but it seems the under pinning comfort families ie cleanliness, service and plumbing seemed to have been neglected. Shame as the hotel is in a great location and could be better utilised . Read moreGenuine Hotels.com guest review
great stayGenuine Hotels.com guest review
"Functional and comfortable"
Only really using the hotel as a base for the night. Perfectly adequate for what we needed.Genuine Expedia guest review
Well placed in old town with choice of bars and rerstaurants. Needs some update and attention to customers needs.Genuine Hotels.com guest review
The Fire Alarm went off in the middle of the night [a guest smoking] & my 82 year old mother had to evacuate to the car park in her nightgown. It then went off the following afternoon when she was catching up on her sleep. I had phoned to say she was 82 & frail so they put her at the far end of the hotel with the greatest distance to travel! She refused […] to go back there after the fire alarm & they had to get her a room closer. Not good at all. Read moreGenuine Hotels.com guest review
"Convenient and good value"
All ok, Went for a colleagie's birthday function.Genuine Hotels.com guest review
"A very brief stay"
My wife and I stayed here because it was near to a party we were going to. As a result we didn't spend much time there. But in that short time the accommodation was fine and staff were friendly and helpful. We arrived at 6 and needed to get changed and be out by 7:30. The staff were able to provide an iron and ironing board. We returned just after […] 1 am, to a freindly porter. After a comfortable nights sleep we left before breakfast , so I am unable to comment on the catering , but it was a nice. It's probably worth mentioning that the window was in need of repair, but it didn't affect us too much. Read moreGenuine Expedia guest review
Overall a decent hotel at the right price although the room was far too warm (with a suicide prevention inability to open the window more than a few centimetres) whilst the absence of elevators would hinder a more aged guest (and did nothing for my bad back).Genuine Hotels.com guest review
"In the nicest part of Stevenage"
Everything we needed to accommodate my mother-in-law and sister-in-law, however lack of aircon on the hottest and most humid night of the year was a little uncomfortable.Genuine Hotels.com guest review
very nice stay here i must say nice clean hotel central i will stay here again lady came to clean my room every day she was lovelyGenuine Hotels.com guest review
The hotel is in a good location, however the room I had looked quite tired especially the bathroom with most of the floor tiles crackedGenuine Hotels.com guest review
Good location in the heart of old town. Lots of pubs and places to eat at.Genuine Expedia guest review
Check in was like something of Fawlty Towers, bearing in mind it was 7pm when I arrived the receptionist was still checking what rooms were ready and I heard of at least two people been given the wrong room. On the plus side the rooms were spacious and comfortable and the location is great in the old town of Stevenage close to numerous bars and res […] taurants. Read moreGenuine Hotels.com guest review
"Inexpensive but a little threadbare in places"
01/23/15 Colywobbles nottingham
I have stayed here a few times. First time room was better then the second. The second time the room had a chair which was completely worn out with the stuffing hanging out. The breakfast is good and cooked to order. The place is right on the high street with lots of pubs and eateries. They just need to refurb this place and it would be ok.
I have been staying at the Cromwell for 15 years, which is about 6 different owners. If only someone would invest some money. My colleagues were staying in New Town but still came to Old Town for the evening because it's an immeasurably nicer place. They have a fantastic location but the building needs tlc. That said, it's nearly always full.
"When is a hotel a motel?"
01/06/15 Alan L Cambridge, United Kingdom
Not sure but my guess is that this "hotel" is closer to a motel than a hotel. It has an interesting front end and endless boring back end with it seems countless flights of steps and corridors to get to your room. Firstly the positives, plenty of free parking, friendly reception and within walking distance of the old town. During our brief stay all the members of staff were friendly and helpful. As a hotel is has no lounge as such, just an area next to the bar with extremely tired armchairs and little else. It offers a single dining area used both the breakfast and I assume lunch/dinner although I only used it for the latter. Access is by way of a step and I am not sure how wheelchair users would access it. More of their problems later. We encountered some problem with the breakfast timings, key card said serving until 10.30 on Sunday whereas staff had been informed it was until 9.30. Not surprisingly for a Sunday morning this caused issues with the majority of our party arriving for their breakfast around 9.30. Credit to the single server looking after the room, she did sort it out and arranged for the kitchen staff to stay on to cater for the food required. Breakfast is a mixture of self service and various cooked options, we went for the poached haddock with poached egg which although small in portion size was good. General opinion of the "full English" was also good. Coffee option was just awful, suspect that it was of an instant variety. Cost £16.50 each! We were offered rooms in the 300 series the route of which consists of three flights of stairs and long corridors to access, no lifts, I have no idea how those with impaired walking would manage. In fairness we were asked at reception if we needed help with our luggage and not knowing what lay ahead declined the offer. Rooms are again quite tired with scuffed wallpaper but clean, warm and great showers. The main house has Cromwellian history and it is a pity that all of this is lost by way of the myriad of rooms and corridors that we experienced. I cannot think of a reason why I should need to stay here again so probably never will.
"Nice traditional hotel but problems with the plumbing"
Nice Traditional English Hotel. Staff is very nice and rooms are comfortable. Breakfast is quite minimal. My mail problem was the plumbing. I had very little water pressure in my shower and my colleague had serious problems with his toilet..
01/01/15 waltzingmatilda Accrington, United Kingdom
I always so want to write a good review but, to be a fair reviewer, I have to give poor reviews as well good ones. I was concerned about other poor reviews but always try to reserve judgement for ourselves as some people are just grumpy when they are reviewing but this hotel was a disappointment from start to finish. Our room was rather bland and overlooked the main street which didn't bode well for our New Year's Eve stay. Whilst I understand the need to keep original features in a hotel, I also think that if this is to the detriment of the visitor then somethings need to be changed. The very old fashioned sash windows allowed not only a gale force wind to blow through the room but also for every single noise to be heard from outside. Luckily there was a good amount of heat which came from the radiator beneath the window but I fear this must be costing the hotel a great deal in wasted energy as the heat went straight out of the window. The radiator in the bathroom did not, on the other hand, emit one single watt of energy which is a good job as the gap in the window in that room was greater than in the bedroom. The water needed to be run in the basin tap for a good 2 or 3 minutes before any hot water came through which is a very long time to wait. The shower took a similar length of time although it did get wonderfully hot but alas the pressure was poor and more water seemed to escape from the showerhead/hose attachment (which I may add would not tighten and feel was missing a rubber seal) then from the spray head itself. The hairdryer was from the 1970s and I used it sat at a 'desk' where I wanted to put my make up on too - but to use the mirror mounted on the wall while sat on the chair i would have needed to be 7ft 3in. In fact - this desk....the website states that each room has a 'well-lit' area in which to work (for business) well the lighting in this room wasn't enough to apply make up, never mind write an important report. We were provided with a free wifi access code on arrival which was a really good point - but for some reason this was only valid for 24 hours. The curtains almost met and attention could be given so that the room was darker when these were closed - especially when the flashing Christmas lights and main street lights are on through the night. The walls were paper thin and we heard every noise from next door (which fortunately for us was just a screeching baby on this occasion). The doors also had a very odd addition of an 'alarm' which sounded as you entered your room (a bit like a personal alarm - high pitched) we were not quite sure what the purpose of these alarms were but they were quite annoying when other people were entering their rooms and we could hear their 'alarms'. It was very strange. The staff at the entrance were pleasant but we were not asked if we had had a good stay (either verbally or in the form of a questionnaire) and therefore were not given the chance to bring any of these points to anyone's attention. The good bits. The room was clean We had our room serviced Our biscuits were replenished The bed was clean and was actually very comfortable. The hotel is about a mile away from the train station - the walk is an easy one. Would we visit again? In truth the answer is no.
"Tired and dilapidated"
12/08/14 Noswad Warlingham, UK
We spent a weekend in this tired and dreary hotel in Stevenage. It is quite a shame because the location is excellent (right on the fringe of the old town) and the staff are genuinely lovely, hard working and doing their best under difficult conditions. The hotel has been neglected, most probably for a decade, or more. Public rooms are tired, with furniture which is threadbare and well past due date for replacement. Bedrooms vary ... the first one we were allocated was tiny, dingy and rejected. The alternative was more acceptable, though the carpet was a tad grimey. The bed, though, was very comfortable. There is no wifi. Don't rush here. There is better quality available.
12/05/14 Sue H Stratford-upon-Avon, United Kingdom
My husband and I stayed here for the weekend and had a lovely time. Staff were very helpful, breakfast was very tasty and we can't wait to return again. Good car parking and not far to walk into the newer part of Stevenage. Room was very clean, large and bed very comfortable.
12/03/14 2504K Leicester, United Kingdom
There was no one on reception upon our arrival and we ended up having to walk around looking for staff after waiting for over 5 minutes. We found the room to be a little on the small side and dark. It was clean though. The bed was ok but the mattress was a little too soft (but thats just my personal taste).
"Lovely place to stay"
11/20/14 David F Chesterfield, United Kingdom
I stayed at this hotel on a recent business trip to Stevenage. I was very pleased with the room and the queen size bed also very clean and tidy. Good breakfast in the morning and the only downside is the bar area which is very tired and the furniture is a little thread bear
"Bad rooms, worse service."
Upon arrival at the hotel we had to be moved rooms, as our room had a very strong smell of mold in the room. The new room had pubic hair in the sink and around the toilet, and clear damp and mold on the walls. The worst part of this hotel though was the service. The late night bar at the hotel.After cowing home from a party, I arrived at the bar with my grandmother and grandfather, and was told by the clearly very lazy, and very nasty man at the bar, that if my grandparents made any trouble we would all be kicked out of the bar. This was because my grandfather had left a door open coming into the hotel. Rude, dirty, and bad smelling, and that's just the staff. If your thinking of booking here don't, it's terrible.
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