The wifi was terrible. Hotel is well situated for going out in Stevenage Old Town. The room was quite small and the bathroom was tiny.Genuine Hotels.com guest review
Two out of the five lights in the room the bulbs did not work so had to ask for replacements. I asked for a large room as we had a lot of luggage but I don't think the room we were given was very large at all. You had to open the shower door to be able to step into the bath/shower over the toilet, and when you wanted to get out you had to open the shower […] door (against the sink) and step out almost into the bedroom to be able to close the shower door behind you. The sink had a large crack in it and our room was one that had been refurbshed. The wifi was not very strong and it kept logging off which was extremely frustrating. The hotel is situated in the middle of the Old Town Stevenage which is ideal for food/drink in the evening. Did not use the hotel bar/restaurant. Read moreGenuine Hotels.com guest review
Hotel needs total refurbishment. Poor bar, poor service but plenty of pubs nearby.Genuine Hotels.com guest review
Ok ecept had to move room to get wi fiGenuine Hotels.com guest review
Hotel in great location in the high street. Staff very pleasant and helpful. Room we had was small but clean.Genuine Hotels.com guest review
"Excellent location in Stevenage Old Town"
The rooms were very clean and comfortable. However the chairs in the lounge/bar area were torn and dirty. I was very surprised that they had not been changed as the rest of the hotel was fine.Genuine Expedia guest review
"Suitable for visiting family"
The hotel is handily located for Stevenage "Old Town". The room was spacious and clean and the staff quite friendly. Over the years it has been extended which if you had a room like ours, located at the furthest end of the hotel from its reception, well carrying your luggage certainly gives you a heck of a work-out as you climb the stairs, weave your […] way around the corridors and pass through all the fire doors that are on your route. There are no lifts, only 1 entry and with the car park located at the rear of the building, don't bring to much luggage to transport to your room, it's exhausting, trust me. Read moreGenuine Hotels.com guest review
Stayed so I could have a dance and drink both ok staff charged different amounts for dry white wine soda I thought soda was free £7+ twice then £3 then £4.95Genuine Hotels.com guest review
Check-in was smooth. The staff here are very friendly and helpful. The room we were allocated was lovely and large (I asked for a king size bed) but unfortunately it was in need of renovation. I understand that the hotel is currently undergoing renovation but we did not see one of the newer rooms. There is a large free car-park. The restaurant looked […] busy and the food smelt good but we were meeting friends and ate out in town. Read moreGenuine Hotels.com guest review
OK for the price but pretty tired looking and needs renovating.Genuine Hotels.com guest review
"Absolutly superb' all round'"
Cannot fault this hotel in any way what so ever. GreatGenuine Hotels.com guest review
"Busy little place Stevenage Old Town"
Located just where I needed to be, Friendly staff and the room was fine. WiFi a bit suspect and I seemed to have missed the fact there was no breakfast included. Generally the place was a little tired and needed a bit of TLC but overall it was OK!!Genuine Hotels.com guest review
Very good hotel, nice food and rooms. Only problem is their cancellation policy making it impossible to get a refund for a day(s) where check out had to be early. Should remember that business users have to change plans at a drop of a hat!!Genuine Hotels.com guest review
Overall the staff performed well. We attended the local Motorcycle Club Dinner. No complaint about the event at all. Breakfast on the Sunday was an absolute disaster. No cutlery or crockery where I was sitting. An attempt to leave a plate of food with no means of eating it indicates a dreadful lack of interest by the staff. They were not under pressure […] at all. Haddock with poached egg is difficult to do badly. They succeeded in providing poor quality food with both mine and my wife's. Sent the offering back & left. Read moreGenuine Hotels.com guest review
We managed to get a free upgrade to the four poster bed which was lovely, however the bathroom was cold and the radiator didn't work. The sides down of the bed had clearly not been cleaned as a lot of confetti etc was still down it as on the floor!. We had attended a function there that evening , but my partner asked for cheese and biscuits about 21.00 […] to be told kitchen was closed. Some of the sofas downstairs were also dirty and unkempt. The hotel has had a bit of a facelift but it seems the under pinning comfort families ie cleanliness, service and plumbing seemed to have been neglected. Shame as the hotel is in a great location and could be better utilised . Read moreGenuine Hotels.com guest review
great stayGenuine Hotels.com guest review
"Functional and comfortable"
Only really using the hotel as a base for the night. Perfectly adequate for what we needed.Genuine Expedia guest review
Well placed in old town with choice of bars and rerstaurants. Needs some update and attention to customers needs.Genuine Hotels.com guest review
The Fire Alarm went off in the middle of the night [a guest smoking] & my 82 year old mother had to evacuate to the car park in her nightgown. It then went off the following afternoon when she was catching up on her sleep. I had phoned to say she was 82 & frail so they put her at the far end of the hotel with the greatest distance to travel! She refused […] to go back there after the fire alarm & they had to get her a room closer. Not good at all. Read moreGenuine Hotels.com guest review
"Convenient and good value"
All ok, Went for a colleagie's birthday function.Genuine Hotels.com guest review
"A very brief stay"
My wife and I stayed here because it was near to a party we were going to. As a result we didn't spend much time there. But in that short time the accommodation was fine and staff were friendly and helpful. We arrived at 6 and needed to get changed and be out by 7:30. The staff were able to provide an iron and ironing board. We returned just after […] 1 am, to a freindly porter. After a comfortable nights sleep we left before breakfast , so I am unable to comment on the catering , but it was a nice. It's probably worth mentioning that the window was in need of repair, but it didn't affect us too much. Read moreGenuine Expedia guest review
Overall a decent hotel at the right price although the room was far too warm (with a suicide prevention inability to open the window more than a few centimetres) whilst the absence of elevators would hinder a more aged guest (and did nothing for my bad back).Genuine Hotels.com guest review
"In the nicest part of Stevenage"
Everything we needed to accommodate my mother-in-law and sister-in-law, however lack of aircon on the hottest and most humid night of the year was a little uncomfortable.Genuine Hotels.com guest review
very nice stay here i must say nice clean hotel central i will stay here again lady came to clean my room every day she was lovelyGenuine Hotels.com guest review
The hotel is in a good location, however the room I had looked quite tired especially the bathroom with most of the floor tiles crackedGenuine Hotels.com guest review
Good location in the heart of old town. Lots of pubs and places to eat at.Genuine Expedia guest review
Check in was like something of Fawlty Towers, bearing in mind it was 7pm when I arrived the receptionist was still checking what rooms were ready and I heard of at least two people been given the wrong room. On the plus side the rooms were spacious and comfortable and the location is great in the old town of Stevenage close to numerous bars and res […] taurants. Read moreGenuine Hotels.com guest review
"Lovely place to stay"
11/20/14 David F Chesterfield, United Kingdom
I stayed at this hotel on a recent business trip to Stevenage. I was very pleased with the room and the queen size bed also very clean and tidy. Good breakfast in the morning and the only downside is the bar area which is very tired and the furniture is a little thread bear
"Bad rooms, worse service."
Upon arrival at the hotel we had to be moved rooms, as our room had a very strong smell of mold in the room. The new room had pubic hair in the sink and around the toilet, and clear damp and mold on the walls. The worst part of this hotel though was the service. The late night bar at the hotel.After cowing home from a party, I arrived at the bar with my grandmother and grandfather, and was told by the clearly very lazy, and very nasty man at the bar, that if my grandparents made any trouble we would all be kicked out of the bar. This was because my grandfather had left a door open coming into the hotel. Rude, dirty, and bad smelling, and that's just the staff. If your thinking of booking here don't, it's terrible.
11/11/14 ewakbbc1 Stevenage
Last weekend we held my Grandmothers 90th Surprise Birthday party for 36 people. We all had a 3 course set meal. Everything was fantastic, the way the room was set up, the food was great all served hot. I dropped of decorations in the morning which was all set up for me. The house wine both white and red was superb and the staff couldnt do enough for us, checking everything was ok. Really pleased with the venue and everything and would defo use them again! Top Marks The Cromwell!
"Thread Bare Chairs"
11/08/14 Martin B Sunbury-On-Thames, United Kingdom
Went to a function and must admit only passed thru the reception, to the bar area and into a hall. At the interval we bought a drink and sat in the bar area, and we were horrified at the state of the "comfy" chairs, the arms were thread bare with the foam showing, god knows how old they were but not fit for house room, you couldn't even give them to a charity, straight to the dump I'm afraid. No doubt if the hotel respond to this they will say they are being replaced or on order or there part of the hotels character etc...or some lame excuse. No I'm sorry they should have been replaced years ago ! Also,while in the hall the bar and kitchen staff/area were noisy, so made it difficult to pay attention to someone speaking, who did ask them to quiten down. Cannot judge the hotel any further so I will leave it there.
"Our wedding venue!"
11/06/14 Alison S Hertfordshire
We held our wedding ceremony and reception here and had an amazing day. We'd certainly recommend it to others. The staff were attentive and friendly and nothing was too much trouble. Our wedding breakfast was lovely and cooked to perfection. Staff were helpful, courteous and very obliging. It's well positioned on the High Street for a wedding venue, as guests can stay, park for free and it can be accessed easily via car, taxi, bus, train etc. We can't rate it highly enough! The rooms were also very nice, and ours had an upgraded en-suite.
11/05/14 Hayley H Walsall, United Kingdom
Great friendly team, very comfortable for a quiet break! Rooms very clean and accommodating. Easy reach to London using trains! Great variety for breakfast. Will definitely be back soon! Plenty of local amenities within walking distance and more using public transport!
"Could have been better!"
10/27/14 HolidayHunni973 London, United Kingdom
Good: The hotel was in a great location on a little high street, so there are lots of options for dining out. Its also in close proximity to a leisure park, where there is cinema and lots of eateries to choose from. Good price. Quiet and relaxing, no noise even though you are right on the high street. Bad: The hotel itself is nice from the outside, but the corridors and hallways inside are quite dated. There were also various old wine glasses dotted across the window sills. Nevertheless our room was spotless, although we had no hot water whatsoever in the evening which was very disappointing. Only an hour after entering out room, the house keeper tried entering our room without knocking, which wasn't great as we were getting undressed! The hotel reception man who took our details was one of the most miserable people I've ever met. A little customer service with a smile never hurt. Also, the breakfast is a total rip off at £13.00.
10/20/14 Christine C
We celebrated our mothers 80thand sisters60th birthday at the hotel on Sunday 19.10.14 The staff where very attentive and professional in all they did for us. The bar was managed and well stocked and the price was well competitive for this type of function. The very best of all was the quality of the food it was excellent and our appreciation goes to the chiefs for all there hard work. It was well organised with jades help and a perfect family celebration was had by all. A BIG THANK YOU TO EVERYONE.
"Value and Location"
10/20/14 CYOUNG91 Letchworth, United Kingdom
We stayed here after our wedding in July. The value for money was very good and the location was perfect. The hotel staff are pleasant and helpful but the hotel does look a bit tired in places. The room was spacious but we had the bridal suite and it was clean and tidy. The breakfast was lovely with a very good choice of hot and cold food. When we were in the restaurant on the right by the stairs being served on the first morning it was lovely, typical hotel breakfast room. On the second morning, we were in the main area and it was a buffet which is fine... but it seemed we were the only people there who had not attended the wedding the night before and it was a bit awkward for everyone as there was just four tables of ten to be used. x
09/30/14 Trish A London, England, United Kingdom
We chose this hotel as we were visiting relations in Stevenage and generally it was very good. We asked for a quiet room and this is what we got - the only problem being that it was a hike through corridors and up and down stairs which is not good when you are elderly and have heavy bags!! Breakfast was very much a serve yourself meal apart from the main course which arrived before we had started our cereal and so was tepid by the time we ate it. Really don't like having to make toast and use coffee machines - not very relaxing as having to keep getting up and down! Staff were very pleasant and helpful.
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