Staff has to be more efficient. Perhaps upgrading the IT systems will help.Genuine Hotels.com guest review
"Great service great food"
Quality hotel, conveniently located. Friendly staff and great food optionsGenuine Hotels.com guest review
"hotel near famous shopping malls"
the hotel is clean with all facilities you would like to have, staff are polite and great help, its one of the best hotels I have stayed in across the globe, simply greatGenuine Expedia guest review
"close to everything"
very satisfiedGenuine Hotels.com guest review
Lovely hotel, nice staff, room well appointed and great buffet breakfast. Only thing that bothered me was that free wi-fi was only available at the restaurants in the hotel ad no free wi-fi in room.Genuine Hotels.com guest review
"Superb alternative to western chains"
I have stayed at the hotel several times over the past year. Service is in every respect superb. There are a handful of nice restaurants … and it appears that many guests dine in rather than heading out on the town.Genuine Expedia guest review
"Lovely hotel, excellent food and service"
This is my second time at the Hotel Mulia Senayan. The location is excellent for conducting business in the Senayan and South Jakarta region, and convenient for central Jakarta as well. Staff and hotel management are excellent. Rooms are nicely appointed and beautifully maintained. Staff is highly professional and very friendly.Genuine Hotels.com guest review
Beautiful hotel, friendly, helpful staff, excellent securityGenuine Expedia guest review
I loved Mulia hotel alot I like the haspitality The smily faces The clenness The beuty The elegancy The locationGenuine Expedia guest review
"Hotel Mulia is the place to stay in Senayan"
Excellent decor, excellent service, comfortable bed.Genuine Expedia guest review
Excellent breakfast and top service and nice locationGenuine Expedia guest review
In a world of advertising hype there are few hotels that achieve their claims of excellence. The Hotel Mulia Senayan is, in my opinion, among the finest hotels I have had the pleasure to experience. This elegant facility treats its guest with genuine smiles, displays a real effort to help and please its guest and does so in an environment of opulence. […] Every aspect of this hotel from the greeting at the front door, security precautions, bellman and concierge services are handled with warmth and grace - always helpful, always considerate. I was traveling alone on this occasion and preferred to dine in my room. The room service menus offer extensive selections from their multiple fine restaurants with dinner served on portable tables with linen and built-in ovens to keep hot dishes hot. Food quality was outstanding. The Mulia is a world class experience with everything one needs for an outstanding business stay or a wonderful vacation. During a free Sunday, the concierge recommended the "Old Batavia" tour of the city through Gray Lines. Another great experience. This facility is truly 7 Star on a scale of 5 Star Hotels. I hope you all can have the opportunity to enjoy this wonderful hotel. Read moreGenuine Hotels.com guest review
"extremely bad service for a 5 star hotel"
Staff at reception is incapable of providing basic service for a 5 star hotel. Its a shame and disappointment.Genuine Hotels.com guest review
"Great service and restaurants"
The service at the hotel really is first class as it the Chinese restaurant, which is probably the does best Chinese buffet I've had anywhere. The spa is very good and reasonably priced compared to many 5 star hotels and the pool is very nice. My only complaint is that they will not give you a late check out after 12:00 regardless of how long or often […] you've stayed there etc. After spending over US$2,000 at the hotel I thought that a request for a 2 hour extension was quite reasonable, but they weren't interested. Saying that this is still one of the best hotels in Jakarta and something of an institution. I will be staying there again. Read moreGenuine Hotels.com guest review
"Good location in traffic and green surroundings"
The Cafe lunchtime buffet is excellent and good value Compared to Shangri La for example, traffic situation is a little easierGenuine Expedia guest review
"Time to find a new person to manage this hotel"
My partner and I stayed for two nights at The Mulia to celebrate her Birthday.i chose this hotel as I believed it was the best hotel in Jakarta. I know know that not to be the case. First of all please retrain your restaurant staff, no sooner had we sat down at their Japanese restaurant for a romantic dinner to celebrate , when the waitress demanded […] we either buy a bottle of wine or sake . After informing her that neither of us drank alcohol she laughed and continued to ask us, it was quite uncomfortable. Then after she left another waiter came over and started to ask us again to order alcohol . We had to ask to change rooms as the room we had at the front of the building was far too noisy to sleep , and yes everything is dated in the room , the televisions are old , at least they no longer charge for wifi , but it is a very uncomfortable feeling at this hotel where at breakfast the staff are in a hurry to get you finished with even though it wasn't overly busy. The gym is poor by 5 star hotel standards considering that we share it with " members" . Systems need to be put in place as far as taxis are concerned and restaurant staff need to be trained to reach the standard of other hotels in Jakarta . Read moreGenuine Hotels.com guest review
"First and last time"
As a very regular hotel guest in Jakarta I always wanted to try out the Hotel Mulia. It was a big disappointment. The moment I arrived at the counter, I was confronted with a hard sell to extract additional money from me as the hotel stay was prepaid. Heavy handed and in-your-face security is evident throughout the hotel. Nothing discreet about it! […] It actually made me feel less secure as I wondered what necessitated all these people dressed in black. This became apparent when I was prevented from taking a beverage to my room from the hotel cafe.by one of them. The business center was very expensive and used "unauthenticated software" and expired anti virus software. Overall a rather pretentious and very expensive hotel lacking the charm and graciousness of many other hotels in Jakarta. This was my first and my last visit! Read moreGenuine Hotels.com guest review
I stayed in this hotel alone for business. What I love the most about this hotel is that the security excellency, I felt very safe in the hotel. I was also very impressed with the police men (I think they are hired by the hotel itself) outside the hotel who were so helpful in giving direction and even stopped the traffic just for me to cross over to […] the other side of the road (there was no zebra crossing). Besides that, the hotel staffs are extremely helpful, friendly and well versed in English. I was very happy with my stay in this hotel and I would highly recommend anyone who plans to have a business trip to Jakarta to stay in the Mulia Hotel! Read moreGenuine Expedia guest review
"Comfortable, clean and convenience"
I love this hotel, beautiful, clean, very friendly stuff, the problem in Jakarta with traffic it would be nice if the hotel have a ATM , so I don' t need to find it out side the hotel. Time so precious if you in business , the first day you need is the money in local currency , because you have to give a tip for everything, just like America. The WiFi […] is not free , I have to pay $14 ++ per day, but the WiFi is slow .... Very slow....,I'm finding difficult if I don't have WiFi or internet. I was hiring a car, but still have to pay for car park when the hotel have some function . Read moreGenuine Expedia guest review
"Very good hotel for business travellers"
Very friendly staff at the check in counter and the house keeping services were prompt and friendly. Had an urgent request to press one of my shirts and it was done right on time. Well done.Genuine Expedia guest review
"Goes beyond Expectations"
Breakfast was excellent for its spread and variety from typical English, Chinese, Japanese, Indonesian. It was simply excellent. Very conveniently located to mega shopping Malls which are only 10 mins walk. So dont need to experience the usual Jakarta traffic. Staff very polite and will go out of the way to assist. Convenient access to Jakarta airport […] max 1 hour. All in all a fantastic hotel to stay. Read moreGenuine Expedia guest review
"Very Good Hotel"
Very Good HotelGenuine Hotels.com guest review
"Always look forward to my next visit."
Always a pleasure to stay here. Amazing staff, superb dining and a truly 5 star experience from check-in to check- out. I cannot fault it.Genuine Expedia guest review
"Business in Jakarta"
I have stayed in Jakarta in numerous 5 star hotels, in my opinion the Mulia is the best for a number of reasons, firstly the security is extremely good, secondly, the business centre staff are very helpful and the computer booths are very private which is very important in the industry I am in (defence). The rooms are very spacious and always extremely […] clean, the room service is excellent, all in all the Mulia is exactly what you need for a business trip in Indonesia. Read moreGenuine Hotels.com guest review
"Five-Star Hotel Delivers"
Hotel Mulia is an excellent hotel for business or leisure guests. The resort-like atmosphere in the heart of Jakarta city boasts several excellent restaurants, a beautiful pool, workout facility and spa. The Club rooms provide luxurious amenities with access to the Club floor where complimentary breakfast and evening drinks and hor d'oeuvres are served. […] This hotel provides an excellent facility for business travelers to recouperate after a long work day and long commutes. Read moreGenuine Hotels.com guest review
"A nice hotel with friendly staff"
A nice hotel in business district of Jakarta . Staff are very polite and friendly . Rooms are big and clean . Relatively well maintained five star hotel of a few years ago .TV in the room is from ten years ago and inconsistent with five star standard . Internet is free only in the lobby near restaurants . I experienced 3 episodes of Internet interruptions […] lasting each a couple of hours during my 5 day stay . Breakfast is predominately for the taste of local tourists I guess : mostly sea foods and Sushi bar everyday ! This hotel like all five star hotels in Jakarta is under heavy security with metal detector at the entrance and many security officers in lobby . Read moreGenuine Expedia guest review
"One Night Stay at Hotel Mulia.."
My one night stay was very comfortable, staff were very courteous..... My only issue was that there was a long queue for the Buffet breakfast... the spread was not fantastic... Also no Premier League games telecast in the hotel room... else, it was a good experience....Genuine Hotels.com guest review
"Mulia - Excellence"
Excellent hotel, Excellent friendly staff, Excellent service and amenities, very highly reccomend this hotel! only down side food and drink a little on the expensive side but on par with other 5* hotels, no where else within easy walking distance so need to take 3 - 4 minute taxi ride if you want to eat out.Genuine Hotels.com guest review
"5 star at its best"
this is a great hotel, expensive at times in comparison to other hotels even the 5 star, but still worth it, pure luxuryGenuine Hotels.com guest review
Very satisfying overall. Professional hotel staff in handling any enquiries.Genuine Hotels.com guest review
Nice food and one of the best servicesGenuine Hotels.com guest review
"Good for Business and Family Stays"
Very helpful staff, good meals available. Good, central location.Genuine Expedia guest review
"Don't drink wine here."
Room rate very reasonable however wine charges were over the top at $25 a glass. TV CHANGER only works one channel at a time which is old technology for 70 channels.Genuine Expedia guest review
Great hotel, friendly staff, comfortable bed, they even give me complimentary dinner for 2 n 1 hour spa treatment for 1 person.Genuine Hotels.com guest review
"깨끗하고 서비스도 좋았습니다"
호텔에서 마주치는 모든 직원들은 정중하고 친절했으며 영어 의사소통에 불편함이 전혀 없었습니다. 새벽에 룸서비스를 시켰는데 기대 이상이었고 가격도 매우 합리적이었어요. 트윈룸이었는데도 불구하고 배스가운이나 슬리퍼가 한 벌만 준비되어 있는 것은 이해가 되지 않았으나, 늦은 시간에 컨시어지에 전화하여 추가요청을 했음에도 지체없이 가져다 주어서 불만이 없었습니다. 다만 호텔 담장 밖 주변이 매우 어수선하고 근처에 편의점 하나 찾을 수 없었던건 아쉬웠습니다. 공항은 멀지 않아서 위치적으로 불만스럽지 않았습니다. 하루 밖에 묵지 않았기때문에 더 말할 것은 없으나 지금까지 이용한 호텔중에서는 최고로 마음에 드네요Genuine Hotels.com guest review
"Fint hotell men inte lika vänlig som man förväntar"
Det är svårt att skriva något negativt om det här hotellet. Det är väldigt fint på insidan och det saknas inte något. Hotellet utstrålar hög status och attraherar en del folk som uppskattar detta. Säkerhetskontrollen vid ingången är antagligen bra att ha, men känns inte direkt som man är välkomna. Personalen i lobbyn tyckte jag inte så mycket om. Restauranger […] och rumservice var dock lika vänlig som förväntar i Indonesien. Read moreGenuine Hotels.com guest review
Great Hotelwill use againGenuine Hotels.com guest review
Rigtig godt hotel og den bedste seng jeg har sovet i længe. Kommer bestemt igen.Genuine Hotels.com guest review
いつもはプルマンセントラルを利用していますが、少し飽きたので現地の人の紹介で利用しました。部屋はきれいですが、部屋が寒いのとネットは有料（確か：１４００円くらい／１日）なのがイマイチ。ホテル内にレストランがいくつもありますが、結構お値段が高いです。でも、スタッフの方々はとても親切ですのでまた利用したいです。Genuine Expedia guest review
タクシーに乗るとき必ずドアマンがタクシーに行き先を告げてタクシーナンバーを控えて安心して出掛けられるGenuine Expedia guest review
모든 면에서 매우 만족 스러운 곳 이었습니다. 한가지 팁은 호텔 객실이 여러가지 그레이드가 있으나 제일 저렴한 것으로 선택해도 다른것들과 크게 차이가 나지는 않네요Genuine Hotels.com guest review
"security hotel yang kasar dan tidak sopan"
Saya menginap di sini dalam rangka menonton pertandingan liverpool vs indonesia. Pelayanan hotel mulia sangan tidak memuaskan contohnya saat melaporkan kehilangan barang di lobby tidak di kabarin ketemu atau tidak. Dan yang paling mengganggu adalah pengalaman saat saya duduk di ruang tunggu gym saya di Tanya ada kepentingan apa duduk di situ dan di […] suruh menunjukkan kartu tanda tamu hotel. saya tunjukkan kartu dan mengatakan saya mau gym.security hotel tersebut langsung mengatakan kalau mau gym ke dalam ruangan gym saja kalau tidak silahkan keluar dengan nada keras dan tidak sopan. Padahal ruang tunggu itu adalah public area buat tamu hotel. Saya Malah di suruh ke lobby saja. Saya tetap tidak mau beranjak tidak mau pergi karena hak saya sebagai tamu untuk menikmati fasilitas hotel. Security staf tersebut pergi dan kembali lagi bersama teman teman nya sekitar 4 atau 5 orang. Dan mengulangi apa yang di katakan security yang pertama dengan sangan tidak bersahabat.dan akhirnya saya marah dan menyebut hak saya sebagai tamu untuk di fasilitas hotel yang terbuka untuk umum. Mereka akhirnya pergi. Dan pada kesempatan lain ketemu security tersebut salah sati dari mereka Malah di sindir dengan kata2 yang tidak Pantas di ucapkan seorang staff hotel. Read moreGenuine Hotels.com guest review
Price charged not worth. Old interior deco, still uses box TV. Breakfast area too packed with people.Genuine Expedia guest review
"hotel descuidado y personal poco atento"
desde que llegue, la atencion del personal del turno de la noche, indiferente al viajero que llega x la madrugada cansado y sin ganas de discutir.la habitacion vieja y un poco descuidada.Genuine Hotels.com guest review
출장으로 종종 가는데 참 편함Genuine Hotels.com guest review
اقامتي في الفندق رائعه بس شفت في صوره الغرفه تلفزيون ال سي دي ولقيت تلفزيون قديمGenuine Hotels.com guest review
중심부에 있어서 여러가지로 편리 합니다. 직원들도 친절하고 다시 이용할 계획입니다.Genuine Hotels.com guest review
入口の厳重さからはじまり、終始、高級感に圧倒されます。お部屋も広いです。バーなど付帯しているサービスも質が高く、安心して泊まれると思います。付近にセナヤンシティ・セナヤンプラザというところがあるのですが、高級ブランドやおいしいお食事処がたくさん入っていて、これまたおすすめです。Genuine Hotels.com guest review
既に何度も利用しています。 欠点は、チェックイン時に、コネクティングルームでないことを伝えないと、そちらの部屋を選択されることです。コネクティングルームはドア１枚で仕切られており、隣の音が筒抜けのため、全く寛げない環境です。予約時に選択できるシステムに改善するべきです（サービスを４にしたのはこのためです）。今回もチェックインの際にその旨を伝えたため、快適な宿泊が出来ました。 朝食は非常に充実しており、このホテルの楽しみの一つです。週末はラウンジで生演奏を聴きながら寛げます。非常に上手いバンドに当たった時は得した気分になります。スタッフのサービスも気に入っています。Genuine Expedia guest review
部屋がきれいで広く、バスタブも大きく非常に快適！！ プールなどの施設もいいです。 スタッフがみんな笑顔で居心地もいいです。Genuine Expedia guest review
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