"Disappointing vacation location"
Attention to detail was horrible. We reserved rooms 314 & 316. Upon arrival in 314, the lights over one bed did not work ( wiring in the wall issue ), and neither did the lamp on the desk. Room 316 had no telephone. We swapped 316 for room 312, only to find that one phone could not call out and the TV remote volume & mute functions didn't work. We had […] no toilet paper in the room except for a few sheets by the toilet, and the shower doors in both rooms sagged so badly, the ladies could just barely lift the doors to get in and out of the showers. The middle lights in both bathrooms were burnt out. Room 312 bathroom faucet handle was not fastened on so every time it was lifted, it came off. One shelf in the refrigerator door in 312 was missing a bar to hold items in place when the door was opened, so that shelf could NOT be used. Never anyone on the desk. Always had to ring a buzzer and wait. Breakfast was horrible. Orange Juice was either heavily watered down or the poorest quality I've ever encountered. There were no eggs, bacon, sausage, ETC. Just cold cereal, toast & sweet rolls. The owners obviously have no clue how to appeal to their visitors. Read moreGenuine Hotels.com guest review
The womens restroom in the lobby wasn't clean. The breakfast bagels were hard. The room's lamp and clock were unplugged.Genuine Hotels.com guest review
"Bring Your Own Pillow!"
The ad said, european beds, pillow top mattresses, etc. The beds were hard and the pillows were like having your head on a rock! Breakfast buffet ended waaaay too easy, though their coffee is good. Sparse breakfast, toast, cereal, some instant stuff that I don't eat. I don't like breakfast anyway, but there was no coffeemaker in the room, so I had to […] go down to the lobby for it. Problem for me is that buffett if you want to call it that, ended at nine am. too early. Read moreGenuine Hotels.com guest review
The hotel was very nice. The only draw back was the black disgusting mold in the shower. Gross. We had two rooms and it was in both. Yuck!Genuine Hotels.com guest review
Horrible, unfriendly staff, the staff are not accomodating, limited pillows, limited towels, elevator in the hallway feels like 100 degrees, the continental breakfast was horrible.Genuine Hotels.com guest review
A lot of broken items in rooms, chair broken, shower not clean enough and tile was old and worn, no bright light room was too dim, holes in wall, mattress too soft and worn out.Genuine Expedia guest review
"Room Needed Maintenance Repairs"
My room needed maintenance attention. Drawer pull missing. Vanity bulb burned out and not changed all three nights. Wallpaper drooping off wall behind bathroom door. Tile section squishy in shower.Genuine Expedia guest review
"missing some key features"
The bathroom vanity only had one bulb working which made it hard to see. The shower didn't drain very well and there were no brochures or menus in the room for the surrounding area.Genuine Hotels.com guest review
"Customer Service Not Welcome"
The rooms were nit as clean as they should be, especially the bathrooms. The customer service was non-existent. You had to fight to get clean towels! The owners do to appear to know the meaning of relationship building, I have stayed at this hotel before. After this experience, I will not stay here again and do not recommend this place for any trav […] eler! Read moreGenuine Hotels.com guest review
"Friendly staff, good value"
overall, a budget value stay...Genuine Hotels.com guest review
Wallpaper was peeling in the bathroom & there was not a pool. Unfortunately our window was overlooking a hotel that did have one. Sucked but it's 30 min from the beach which isn't such a drag. I would recommend for couples. Kids wouldn't enjoy it too much without a pool.Genuine Expedia guest review
"Good hotel if you're desperate"
The woman at the front desk was nice, she directed us there from the other side of town. The hotel was lavish but not well taken care of. In our room we found hair in bathroom drawers, and what I assume was red hair dye on the walls and floor. It was in need of a good cleaningGenuine Hotels.com guest review
"Decent hotel off 95"
The hotel was ok for the price. There were a lot of things in our room that were in disrepair. The shower floor was badly cracked and the shower pressure was very low. Two out of the four lights in the bathroom were burned out and there were no towel racks or a toilet paper holder. In addition, several of the outlets in the room were so worn out that […] plugs would not stay in them. Despite the condition of the room, the hotel staff was very friendly. Read moreGenuine Hotels.com guest review
"Not a VIP hotel!"
The hotel was ok. When I checked in, the staff didn't acknowledge my elite rewards member card, even though it was listed as an expedia VIP hotel. I guess I was just a little disappointed from that point on....the location of the hotel was great!Genuine Expedia guest review
"Doesn't Measure Up to Expectations"
While the service and location were both fine, the room itself was a disappointment. The web site advertised a couch in the room, (in the picture) but it was a chair instead - our 3rd person had to sleep on that. The bed was really uncomfortable and made you feel like you were rolling downhill. The bathroom was the worst part. There was a great deal […] of mildew in the shower and mold on the walls (could see it under the peeling wallpaper). Finally, the Continental breakfast could have been better. The fruit selection consisted of mini apples. We won't be staying at this hotel again. Read moreGenuine Hotels.com guest review
The hotel room had dirty sheets and comforters from the last person's visit before me. The staff was rude and would not comply with complaints that I had about the TV going in and out(not due to weather). I was very dissastisfied and would NEVER recommend no one to stay at this hotel. It's nasty and does not look like the pictures on the internet.Genuine Hotels.com guest review
"super comfy bed = fabulous sleep"
The mattress on the bed was so comfortable. We all slept like rocks! So glad we stayed here!Genuine Hotels.com guest review
"Excellent facility, poor staff"
The room was everything that was advertised and more. It was clean, comfortable, and above expectations. The room was spacious, the beds were extremely relaxing, and the bathroom facilities were top of the line. My only complaint was the hotel staff, they were unfriendly, never around when you needed them, and they did not do their jobs at all. For […] example, there was supposed to be breakfast provided from 6a.m. until 10 a.m. so we wrongfully assumed that there would be some left at 8:30a.m. and of course there was no one at the front desk (only saw 1 person once in 3 days of going in and out 3 times a day) to tell that we would at least like some coffee (the only drink left was water from the drinking fountain). I can understand if they ran out of one or two items and had not had time to restock, but this was not the case. I would only recommend this hotel if you don't mind doing all of the employees work yourself. Read moreGenuine Hotels.com guest review
Rates were good for the area. The rooms were very clean and well furnished. Breakfast was adequate. We were very satisfied with our overnight stay.Genuine Hotels.com guest review
Never heard of the Sans Boutique Hotel, but it should get more publicity. Very very nice. onlydownside is that there was no pool.Genuine Hotels.com guest review
"No more Sans Boutique for me"
This is my second time staying at this hotel. The first time was pretty good and this time will definitely be the last. The walk-in shower had several cracks and a curtain instead of a sliding door so water got all over the floor. Once again, no pillows were delivered to the room (since there were only 3 small ones on a king sized bed) and there were […] no wash towels in the bathroom. A previous review complained of horrible ethnic food odor, I didn't have that problem on my first stay but this time was awful. I went to the Wal-Mart and bought candles, Febreze and Lysol spray. It was so pungent, it made my head hurt. The bathroom was not very clean (I am a neat freak and I always clean the bathroom with Clorox cleaner for my own comfort, but this was too much) I will absolutely not stay at this hotel again. The location of this hotel is perfect because you can literally walk to numerous restaurants, gas stations, etc but there are at least 5 other hotels to choose from given this great location. Sans Boutique is very far from a boutique at all! Read moreGenuine Hotels.com guest review
"Indifference to guest and facility"
This hotel is apparently family managed by individuals who lack basic courtesy and show no interest in providing good customer service. The room we received showed severe signs of low maintenace and was in need of repair.... broken lights and towel racks in the bath room, shower in need of a thorough tile cleaning, stains of bed spreads, dim lighting […] in bed room. Upon returing to room the next day the beds had not been made and the garbage container was still full. A call to front dest re the unmade bed was met with a lack of urgency or concern. This is a case of don't let the pictures fool you. There are too many other hotels in that area to be restricted to one where owner/manager and staff are so apathetic. Read moreGenuine Hotels.com guest review
"Convenient but technical difficulties"
The hotel was good for the value but fell short on some of our expectations such as being able to have the room cleaned in an efficient & timely manner, problems with the quality of the television service, and availability of breakfast during times listed. Seemed to be understaffed this weekend. Would be willing to try again.Genuine Hotels.com guest review
Great hotel..right off of 95!!.. There was plenty of restaurants in walking distance and a gas station. Also got some amazing peaches before I left. There was someone selling at the gas station. Good location away from downtown but not a far drive about 10-15 min. Overall enjoyed the visit. I will return to thi hotel.Genuine Hotels.com guest review
Overall I was not impressed with the hotel. The staff was nice but when we got to our room our shower door was broken as well as out toilet paper holder. We asked them first thing to please come and fix and they never did over the 5 days me and my girlfriend stayed thus every show left a huge puddle of water on the floor. Our flat screen TV was also […] broken as it had a display problem, when we asked another guest about their tv they said theirs did as well. The free breakfast is...ok, you get cheap toast, waffle and french toast and bagel that you can put in a microwave and heat up to eat, you get a boiled egg and a bowl of cereal and some random juice but hey..Its free, and Denny's is right down the block. The beds were comfortable and it was in a good location for eating or just driving to Savannah which was just 10-15 minutes away from downtown depending on traffic. All in all it was...ok I suppose. Read moreGenuine Hotels.com guest review
"Pretty good stay"
Room was not ready when I arrived so I had to wait about 20 minutes which was a bit upsetting because check-in starts at 3pm and I arrived after 6pm. The rooms were pretty clean with a good size stand-up shower in the bathroom. The king size bed only had 3 pillows, I requested more but they were never delivered to the room. Staff was friendly and the […] location is perfect. You can literally walk out of the hotel and walk to numerous restaurants, etc. There are at least 5 other hotels next door to this one, even though the stay was nice. Next time, I will try somewhere else. Read moreGenuine Hotels.com guest review
"Great Breakfast Bar"
The beds were comfortable and the staff was nice. The bathroom had some problems - wall paper coming off the wall and the shower door stuck.Genuine Hotels.com guest review
Great hotel. Very artsy....loved it.Genuine Hotels.com guest review
"Not a great experience"
Sheets would not stay on the bed and even after asking about it, the situation did not change. The family living in and running the hotel did not seem very service oriented. The smells of ethnic cooking permeated the hotel lobby, where breakfast is served and even somewhat into the actual hotel room. I did not have a good experience and even left one […] night early. Read moreGenuine Hotels.com guest review
Clean, quiet, and comfortable. Price was good. Will stay again when staying in Savannah.Genuine Expedia guest review
"met the basic expectations"
I payed a little more for that extra half star. This hotel should have been 1.5 stars meet our expectations, no 2.5 stars. The breakfast is until 9:30. We showed at 8:55am to scraps and no more coffee. Nothing was replenished. The bed was nice in the room, but the bathroom looked very old and the shower door did not work. The wallpaper was even coming […] off and there was dried snot on the wall. The front desk lady was nice. Read moreGenuine Hotels.com guest review
Quaint with lively orange decorations. I believe it is a relatively new building but is in need of some repairs. The air conditioning in my room was not cooling; sink stopper was in a drawer in the bath room, and the ironing board was broken. Staff was courteous. Manger will not return phone calls if you have an issue.Genuine Hotels.com guest review
"Overnight...OK. Extended stay...look elsewhere"
There was no pool. The bathroom sink was VERY slow to drain. There was no bathtub. Stains on the comforter. The beds WERE VERY COMFORTABLE. The TV was difficult to figure out and there was no information in the room telling us how to use the remote or what channels were available. The bedside lamp did not work. If I had been on vacation rather than […] just staying overnight, I would have been very disapointed but, overall, it was OK for the purpose I chose to book Read moreGenuine Expedia guest review
was comfortable , cleanGenuine Hotels.com guest review
This was by far the worst hotel that I have stayed in. The hotel was in need of repairs, had cheap decor in the rooms, and smelled horrible.Genuine Hotels.com guest review
great hotel right off i95 but quit a good drive for savanna historic part............Genuine Expedia guest review
"ok but not great...."
Wallpaper was coming off the wall in the batheoom. Light bulbs missing in lamps & and some had blown out. The room did not stink but was over- powered by smelly stuff they put in vents. The room was dark. Bed ok & we had the pillow top. Towles are then and small. Food was not good at all. I will not go back to this location. The hotels next to it are […] nicer. Read moreGenuine Hotels.com guest review
"Quality of hotel service"
The overall stay was good but the lighting in the room was too dim. It was very difficult putting on make-up as there were several blubs missing. Also, I was very embarrassed when I returned to my room from an outing, that I had been locked out of my room at the fault of the desk clerk. If this had occurred at any other hotel, I think that I would have […] been offerred sometime of compensation such as refunded one day credit back to my credit card. This had never happened to me before. Read moreGenuine Hotels.com guest review
"Everything great except"
Everything great except the showers and make sure to put out the door sign to tidy up the room if not they don't do it! Applebee's and ruby Tuesday is walking distance.Genuine Hotels.com guest review
They really need to have more TOWELS,and shampoo.Genuine Hotels.com guest review
"DO NOT STAY HERE"
The nicest thing I can say about this hotel is that there were locks on all the doors. Do not waste your money here. There are at least 5 hotels on the same block that would be better.Genuine Expedia guest review
"Sans Boutique Hotel (Savannah Ga. I-95 south)"
The hotel room reminds one of a cheap roadside motel. The beddings and furniture are cheap in quality. Holes were in the chairs and several stains/scuffs were on the walls. The photos shown on the web-sites are illusive to reality.The largest issue, there was a bug/roach in the bathroom shower. Disgusting!! Athough the front desk staff was kind, I would […] never recommend this hotel to anyone. Read moreGenuine Hotels.com guest review
"Fell Short of Standard in Regards to Cleanliness."
It was a disappointment overall. Bedding look dingy. Bathroom sink area was spotted with stains (soap scum I hope). The smell was not pleasant in the room and the hallway leading to the room. The only part of the hotel that seemed pleasant was the lobby. Maybe I should have slept there.Genuine Hotels.com guest review
"Excellent Value for the Price"
I was very pleased with the cleanliness of this hotel and the unique decorative elements in the room. The staff was very helpful. I have stayed in a lot more expensive hotels that were no better than Sans Boutique.Genuine Expedia guest review
"Bad staff attitude"
I booked this hotel thinking it will be a nice "boutique" hotel like the name states. The hotel looks like it's recently renovated but the hotel staff attitude was bad. There was only one person working there which we had to wait for them to show up to the front desk and she was not welcoming at all, not even a smile. You would think for a "boutique" […] hotel, there will be a better service... The rooms are renovated, but smelled very stuffy when we got in, the windows do not open and the old AC/vent system is VERY loud. So overall, it's renovated, but given the bad attitude I will not be going there again. Read moreGenuine Hotels.com guest review
Everything was nice EXCEPT the bathroom. There was mildew all over the shower. My family and I only stayed one night and we DID NOT use the shower!Genuine Hotels.com guest review
Check in was easy and the gentleman was very pleasant. It was downhill from there. The room was cramped and the furnishings, while different, were not very appealing. The room was in need of some major cleaning. The comforter on the bed had a very gross stain on it. We took it off the bed. The sheets were very thin and not very white. Around 8 pm, there […] was a loud roaring sound coming from below us. We don't know where it came from but it was LOUD! We turned the fan on the AC unit and kept it on all night to drown out the mystery noise. My husband showered and could not get the shower door to close. He finally got it to close, then when he finished, he couldn't get it open. After I saw the shower, I decided not to use it. It was not clean at all. No coffee maker in the room. Breakfast was poor. Orange juice was out of order, no hot water in the hot water dispenser, Great Value brand oatmeal and grits, general yuck. Then I discovered the bug bites. You can get so much more for so much less at other hotels. The Comfort Inn was right next door, which is where I'll stay if I'm ever in that area again. Read moreGenuine Hotels.com guest review
"Sans Boutique Savannah"
this place is a dumpGenuine Hotels.com guest review
"Right off the interstate-convenient!!!"
The hotel was as expected. We had one complaint, the television would not power up. The guy from the front desk came and didi something to it and it came on. Shortly after that, the picture started to roll vertically. I called the front desk again. I was offered another room. We had a king size room. The offer was for a queen suite. We were tired from […] the drive and did not want to move out at 12 mid-night. The maintenance worker was to arrive at around 8 in the morning, he did not get on the premises until 10:30ish. We were gone all day. When we returned to our room late night the televisiton was either repaired or replaced. Overall it was an enjoyable stay, The hotel is in walking distance of other nice hotels, good restaurants, and gas stations. Read moreGenuine Hotels.com guest review
"Hotel/motel needs revamping - BADLY"
The lobby and breakfast area looked very nice. The bed linens and towels were clean - but the busted fixtures in the bathroom were disgusting. The toilet paper holder was broken and hanging out of the wall; the shower looked like it hadn't been scrubbed in years. The sink plug was nonexistent and it looked like macaroni was stuck in the hole. There […] was an open hole around the sprinkler head in the ceiling. However, the pillow top beds were very comfortable!! And the breakfast was good. Read moreGenuine Expedia guest review
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