"Disappointed this stay"
We were here for the NASCAR Summit. We didn't have the pleasant experience of the past. Our room was not cleaned for two days, despite multiple requests by me for service. My complaint yielded me dinner vouchers and a movie voucher, but since the NASCAR sponsors were feeding us, I never used the meal voucher. On the third day of my stay I went to my […] room after cleaning to find the screen on my IPad shattered. The hotel is covering the repairs, but it was very upsetting. Read moreGenuine Hotels.com guest review
"Excellent hotel and also the restaurant"
I enjoyed my stay. Even though it was New Year's Eve and a great deal of traffic in the hotel, after I arrived in my room I was not disturbed at all. The restaurant also was great.Genuine Expedia guest review
"THIS HOTEL IS JUST PLAIN AWESOME!!!"
This hotel is nothing short of a jewel. The lobby is tastefully decorated. There are glass elevators that travel through a very large atrium complete with a fountain adorned with a neon sculpture. The complimentary breakfasts are expansive even including a freshly made omelet if so desired. Smoked salmon along with lot of other "snacks" come with the […] 2 free cocktails per guest between 5 & 7pm. Next to the atrium there is a great coffee shop with very nice deserts and tasteful souvenirs. The suite was fabulous...large bedroom with clean, comfortable bedding. The living room was spacious including a comfortable couch, chair, and desk. The wet bar adjoining the rooms with sink and fridge came in handy. Bathroom was great too. The coffee maker was inadequate though...our "basket" to hold the room coffee was missing but I am certain front desk would have replaced had I notified them. We got plenty of coffee in the morning at the complimentary breakfast so why complain? All front desk staff and food service people were very, very friendly and helpful. Pool area and hot tub were great although I would have liked the indoor pool temperature a bit warmer...the kids didn't seem to mind though...those darn rascals! This hotel reminded me of the many times I have stayed at the Disney Resorts who are so good at pleasing their customers. Not only would I recommend this place, but encourage people to go there for a "get away weekend". Thank you embassy suites for a really nice experience! Read moreGenuine Expedia guest review
"Do not get Restaurant food to go"
We went on NYE and was told reservations were not required at the onsite restaurant, when we went down to eat, we were declined to be seated in an almost empty dining room and that we needed a reservation. So we decided to order to go, We were told by the lady who took our order that we would be called when it was ready. Forty five minutes later I went […] down after not being called. Food was sitting on the reception desk. When I asked if it had been there long, I was told no. Went straight up to my room and opened the food, extremely cold, no presentation value whatsoever, and it tasted horrible. I did call the manager about this and he offered to take the charge off my room. That was appreciated. If we stay again, we will plan to eat out of the hotel. Read moreGenuine Hotels.com guest review
"very convienient/loved the breakfast and reception"
Always happy staying at this Embassy Suites /stay here at least 3 times a year.Pool was warm and food was good!Genuine Hotels.com guest review
"Great weekend get-a-way location"
We have stayed here numerous times and love it because it is convenient to shopping, restaurants and special events. Super quiet and safe. Breakfast is superb....specialty made to order omelet a waffles and anything else yours would ever want. Staff very helpful and courteous.Genuine Expedia guest review
"Not worth it"
For the price of the room, they should offer free wi-fi and more room service options. The room itself was comfortable but wrappers were found left on the sides of the beds. There were no vending machines stocked with water bottles and when asked, the staff did not make up for it. I would not come back to this hotel; there are other hotels for much […] better prices that offer better (and free) amenities. Read moreGenuine Expedia guest review
Everyone at the embassy suites in concorf n.c. treated me like family..especially at thefront desk. When I arrived there at 7am with 2 tired 5yr. Old twins. They went out there way to check me in..I will definetly ne back there in june. When my son graduate high school. Melvin Martin..Budd lake new jersey...Genuine Hotels.com guest review
Good stay. Typical Embassy Suite stay, which is why I usually choose Embassy Suites. Great location. Hotel was large. Only thing, it appears a bit dated.Genuine Hotels.com guest review
"No hot water"
I hate to do this but I must. My stay at the embassy was below average due to one thing: NO HOT WATER. I was forced to take slightly cold showers in December. The front desk was notified and it was a plumbing issue for the entire property. This is unusual for an Embassy Suites. I have patron several from Canada to San Diego to Georgia and have had a […] great experience each time . I hope this problem will be addressed immediately for current & future guest who are too old for a cold shower. Read moreGenuine Hotels.com guest review
"Great hotel for family traveling with pets"
We love the amenities found at this hotel. Indoor pool, buffet breakfast and it's pet friendly! This Embassy Suites is more updated than some and so the finishes are nicer and the rooms quieter. The staff was very nice and helpful. We would definitely stay here again if we find ourselves in the Charlotte area.Genuine Expedia guest review
Had an amazing time. Hotel was clean and friendly will be back!Genuine Hotels.com guest review
"Christmas in Charlotte"
Loved the hotel but felt screwed by Hotels .com. Booked an additional night at the hotel direct and was shocked at the price difference. Next time, I'll book direct.Genuine Hotels.com guest review
"Daughter's 23rd bday"
hotel was beautiful, rooms were spacious and clean....breakfast was great, but they had a person who only checked meal cards of "certain people"...thought that was not consistent with expectations of an Embassy SuitesGenuine Hotels.com guest review
"Customer service goes a long way"
I couldn't believe that I had to pay extra for a WiFi connectiom! I can go to a roach motel and have that included in the cost of any room available without there being a $50 difference. I got past that and used my WiFi from my phone only to find out (from a sarcastic clerk) that we couldn't even connect the PlayStation to watch movies in place of there […] being nothing on TV. So I decided to go to sleep and when check out came I found out that I was charged a fee of $18 for incidentals just in case. The desk clerk said this was actually suppose to be $15 and she didn't know why it was $18. The charge amount wasn't an issue but the inconsistency is not acceptable! It has now been 5 days since check out with no refund of the charge yet there were no damages to the room. Doubt that I will stay again as the little things that make up customer service were missing! Read moreGenuine Hotels.com guest review
The services was friendly, quick, and helpful.Genuine Expedia guest review
This hotel was fabulous - it was decorated for the Holidays and looked fantastic. Clean, comfortable, great food, friendly staff. We will stay here again!Genuine Expedia guest review
Positive- -regular check out at noon, option for late check out at 2:00. Gave us the extra time we needed without paying a fee - wonderful restaurant with great food. Breakfast buffet is plentiful, hot, and delicious. - plenty of space in the rooms, comfortable beds. Negative- Front desk staff seemed to have some rigid rules which they had to follow. […] They were very nice, however not really flexible. Read moreGenuine Expedia guest review
Best hotel I ever staid. I saved over $120 per night by booking with hotels.com. Get the premium package. For $4 extra you have free drinks every night, free snacks, bigger room,free wifi plus many other utilities.Genuine Hotels.com guest review
This was one of the nicest embassy suites we've ever been to. Lovely facilities.Genuine Expedia guest review
"Great hotel, tucked away"
Awesome breakfast & happy hour! Great room & facilities. Near racetrack & stadium but not much else. Tucked away and removed from hwy noise.Genuine Hotels.com guest review
"Great place to stay!!"
Very enjoyable stay!! Looking forward to returning in the very near futureGenuine Hotels.com guest review
Very accommodating to pets. Clean rooms, excellent mealsGenuine Expedia guest review
I really liked this hotel. I would definitely stay here again.Genuine Hotels.com guest review
Great place to stay. I am now looking for a reason to go back.Genuine Expedia guest review
I thought the place was excellent, I loved the breakfast, but wonder if the coffee in the room is intentionally weak so that we really want a coffee from Starbucks downstairs. ha!Genuine Hotels.com guest review
"Awesome place to stay!"
We stayed here overnight on our way to a business convention in Florida. This is a simply amazing type of place. The room was comfortable and clean, the staff was extremely helpful and friendly. Not to mention, the breakfast was great!Genuine Hotels.com guest review
Good hotel...will stay again.Genuine Hotels.com guest review
"Great hotel. Central location for my needs."
Excellent service from the staff. Very comfortable room. Breakfast delicious. Will use for future trips.Genuine Expedia guest review
"Very close to the track"
The continental breakfast provided is great. Food and service in the restaurant was A1.Genuine Expedia guest review
"Great place to stay if you can get a good rate!"
I have only stayed here using hotels.com because that is the only way we can afford it! However, last time we stayed here we had an upgraded room with a balcony, but it was a handicapped room, which we didn't mind. The beds and linens are very comfortable, with down comforters. This hotel is very nice and modern, clean, and what I would expect for what […] you pay per night. Having an extra "room" (living room) is nice too. Read moreGenuine Hotels.com guest review
"very nice hotel, close to raceway"
Can't beat the quality for the price. Other hotels are more expensive in the area and are not close to the quality. Very nice hotelGenuine Expedia guest review
enjoyed the managers reception, breakfast, clean rooms, and comfortable bedsGenuine Hotels.com guest review
"Very nice suite rooms."
The breakfasts were very good, as were the snacks and cocktails provided each evening. Service was excellent at these two daily functions. An associate had a terrible time with the restaurant. They lost his dinner order TWICE! Poor guy never did get any dinner that night. At a large conference dinner, our table of 8 did not receive our dinner until […] almost an hour after everyone else had finished! They did comp us each one drink for the delay, but then they got my drink order wrong. Room was very clean and comfortable. However, several of the lamps did not work, or the light bulbs were burned out. Those lamps that did work, had such low wattage, it was almost impossible to read. The lighting in the bathroom was excellent. It was great having a magnifying mirror mounted on the wall in there, coffee in the room, and a refrigerator. Read moreGenuine Expedia guest review
"WiFi in rooms"
The hotel was really nice, the rooms clean. The problem we had was not being able to connect to the internet in our room, apparently you have to pay an extra amount of money per every 24 hours if you want internet in the room. I think this is ridiculous especially with the cost of the rooms. You can get a cheaper hotel rate down the street and have […] wifi in your room.. Read moreGenuine Hotels.com guest review
Very nice. Helpful and pleasant staff. Comfy pillowsGenuine Expedia guest review
Very nice hotel, comfortable room and beds.Genuine Hotels.com guest review
This hotel is gorgeous and the amenities were outstanding. My wife loved it! You won't be disappointed.Genuine Hotels.com guest review
Check in was easy and staff was really nice. The hotel was very beautiful inside. Everything was clean and neat. The room was as nice as the pictures. Very homey and comfortable. All the comforts of home away from home. I would love to stay here again.Genuine Expedia guest review
"GREAT-except for dogs"
Had a great time here-only concern was that dogs where allowed to stay in roomsGenuine Hotels.com guest review
"It's a must see (WOW)"
I really enjoyed everything about this hotel. The inside of the hotel was amazing and different from the other hotels I have stayed in. When walking into the hotel the view looked just like and island. I would rate this hotel a (10). Hopefully next year I can get my reservation again here.Genuine Hotels.com guest review
"We were here for my husband's Indy Cat Experience."
Everything was so nice. The staff were friendly And met our every need. Room was clean And comfortable.Genuine Expedia guest review
"Nice hotel, close to relatives we were visiting"
Good experience, the omlets were great. Only negative is that wi-fi should be free.Genuine Expedia guest review
"Great place to stay if you are going to the races!"
I loved everything about the hotel. We were there specifically for the 4 lane drag races. When we walked out of our room the first morning to head to the track, we could the top fuel dragsters (at that time we did not realize exactly how close we were to the track). The hotel was clean and new. The staff friendly. I would recommend this place as it […] was close to everything (restaurants and track), comfy beds and clean. Read moreGenuine Hotels.com guest review
"Not worth the amount paid"
The hot tub, restaurant, evening snacks, and spa were nice however I wouldn't stay here again. While having an in room refrigerator was cool, I don't appreciate the first thing I see when checking in and opening it is someone else's hair all over. I spoke with the staff who were friendly in allowing me to change rooms. However, I had the same issue […] in the second "clean" room. After coming to see for herself, I guess the employee just got tired of me complaining and just asked which room's fridge I wanted them to clean. The housekeeper who came to clean it didn't even appear to have any cleaning solution just. Wash rag to wipe it out. Willie I am used to finding an occasional hair on the sheets or towels in hotels I stay at, finding lots of hair in the fridge where I store food and drinks is unacceptable-especially for the amount of money to stay there. I also used hhonors points to stay one night, but they never offered to move me to the hhonors members floor. Also, every morning someone knocked on my door from housekeeping regardless of the do not disturb sign..even the morning of check out! Read moreGenuine Hotels.com guest review
"Great place to stay if you enjoy golfing"
The managers reception needs improvement popcorn and vegetable tray every evening wasn't to pleasingGenuine Expedia guest review
This was the only place I could find with a double queen + sleeper sofa. I'm glad I did, it was very nice. The rooms were clean, beds comfortable. Definitely will stay at Embassy Suites again. Well worth the mildly low price. Clean poolGenuine Expedia guest review
We had stayed many times at the Embassy suite on the weekends. The snacks that they serve for the evening gathering are not inviting. The condiments do not match. It appears that the snacks are being prepared as routine and without thought.Genuine Hotels.com guest review
We took our 7 month old on a day trip to a kid's museum in the area. To make it easy in her we decided to stay the night. Our stay was awesome! Courteous staff, comfortable bed, clean room. We were able to shut the door to the bedroom so the baby could sleep while we relaxed in front of the tv in the living area. Highly recommended!Genuine Hotels.com guest review
It was okay.Genuine Hotels.com guest review
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