All hotels in Soufriere, St. Lucia
1 room, 2 adults
You can collect Hotels.com® Rewards nights here1000 Anse Chastanet Road, Soufriere, 00000, St. Lucia, ‏‎800-491-6126
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4.7 / 5Outstanding

Score breakdown (from 31 reviews)

Average rating for:

  • Cleanliness
    4.7
  • Service
    4.8
  • Comfort
    4.8
  • Condition
    4.7
  • Neighborhood
    4.5
5.0 / 5Outstanding
"Romantic Couples Paradise!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Jade Mountain was absolute paradise. If you are looking for a private and romantic getaway, this is the place for you! The hotel must be seen in person to be truly appreciated. It is an architectural master piece, and the attention to fine detail is outstanding. The rooms are decadent, very private, comfortable and the view is outstanding. The rooms and linens are very clean, but since there is no 4th wall birds can get into your sanctuary and leave their mark. There is a good size safe in each room to store you passports, computers, etc. The Jade Mountain wait staff is friendly, helpful, very respectful of privacy and always a quick phone call away. The Jade Lounge restaurant has a great menu, wonderful service and presentation, and a wonderful view of the Pitons and Soufriere. The wait staff is young and energetic and offer just the right level of interaction to enhance your meal experience but not make you feel like you spent the whole time talking with the staff. The all inclusive package is a no brainer for $100 per person each day. There is no daily limit on food or alcohol. We would have easily spent $500-$600 a day on food and beverages at resort prices. Be warned-the road to the hotel is bumpy and windy. Sit up front if you get motion sickness. The hotel is definitely worth the drive! Summary: Amazing hotel for a decadent romantic getaway. Everything at Jade Mountain is first class. We would go back again in a heart beat!
Genuine Hotels.com guest review
5 night romance trip Feb 26, 2015
Greg
US
5.0 / 5Outstanding
"All you could hope for"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The rooms are tremendous and the views are to die for. There are a lot of steps as others have said but this is a bucket list room and view with excellent service and food.
Genuine Hotels.com guest review
3 night romance trip Feb 9, 2015
Patrick
US
5.0 / 5Outstanding
"Unbelievable"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel itself is in incredible piece of architecture. The room was absolutely phenomenal. We didn't want to leave the room. However we had all the wonderful amenities of Jade Mountain and Anse Chastanet. The beach was excellent. The people and service were absolutely phenomenal.
Genuine Expedia guest review
Other trip Feb 12, 2015
George
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
drive from airport to hotel very lacking just junk . Hotel looks great, needed air conditioning when paying so much. Cost not worth it.
Genuine Expedia guest review
Other trip Jan 28, 2015
A Traveler
US
5.0 / 5Outstanding
"Magical"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Exactly as it appears.
Genuine Hotels.com guest review
3 night romance trip Dec 11, 2014
alex
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Fantastic!!!! The setting could not be any more beautiful. I would definitely recommend paying for a room with a pool. It makes a big difference!
Genuine Expedia guest review
Other trip Dec 1, 2014
Ann
US
4.0 / 5Excellent
"Luxury all-inclusive"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Beautiful resort with stunning rooms and views. Food is excellent as well; however, we did have some minor issues with room requests such as beverages and food not being delivered within the time guaranteed. Nevertheless, all of the other service was wonderful and we thoroughly enjoyed our time.
Genuine Hotels.com guest review
5 night romance trip Nov 3, 2014
Justyna
US
5.0 / 5Outstanding
"Memorable Vacation"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
The Jade Mountain is a one of a kind resort with exceptionally friendly and professional staff. I can not think of anything negative about Jade Mountain. This hotel has it all! Even its own farm where they organically grow everything for the restaurant.
Genuine Expedia guest review
Other trip Sep 2, 2014
Issel
US
5.0 / 5Outstanding
"Getting closer to Divinity"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
It was a wonderful holiday with our granddaughter. Scenic panormic view from the Room and the Dining Room combined with the Swimming Pool relaxed us completely. A Microwave in the Room would have been a great boon!
Genuine Hotels.com guest review
3 night family trip Aug 28, 2014
Mahendra Mathur
US
5.0 / 5Outstanding
"Romantic paradise"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Where do I even start to explain how amazing this resort was. We were thoroughly surprised by the attentive butlers that were at our disposal. We were very glad that we opted for the all-inclusive option because it was well worth it. One thing is you have to be one with nature which did not bother us much since the room has three walls. It was very soothing to wake up to the amazing views and sounds of nature. Having the infinity pool was the icing on the cake. It gives you the option to just relax and absorb all the visual stimulation in front of your eyes. We would love to visit again in the future!
Genuine Hotels.com guest review
4 night trip Aug 5, 2014
Yvette
US
5.0 / 5Outstanding
"Best ever"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Can't imagine a better hotel. Galaxy suite is a once in a lifetime room
Genuine Expedia guest review
Other trip Jul 27, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
It was Fantastic!
Genuine Hotels.com guest review
2 night romance trip May 30, 2014
A Traveler
US
5.0 / 5Outstanding
"paradise"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
As a general rule we do not return to the same island or resort. However, Jade Mountain and St. Lucia/Soufriere are a destination that begs a return visit. People are wonderful, resort remarkable and the food, ooh la la. The only downside is that it is a bit of a haul to get there from the Vieux Fort airport but what lay at the end of the transport is lovely. If you can, chose to take the helicopter transport for a great view of the island a you land at the resort!
Genuine Expedia guest review
Other trip Feb 23, 2014
KW
US
5.0 / 5Outstanding
"Pure Paradise!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Jade Mountain is a magical place. The staff is very friendly and accommodating, to the point where you don't have to worry about a thing. If you are looking for a romantic place to escape and relax, this place is for you! You are surrounded by the lush rain forest and gorgeous Piton mountains. The beach is a bit of a walk, but not to worry, if you don't feel like walking they offer shuttle service on demand.
Genuine Expedia guest review
Other trip Feb 13, 2014
mdean
US
3.0 / 5Good
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Jade Mountain Resort is located in a beautiful part of St. Lucia with an amazing view of the Piton mountains. We enjoyed the stay, but there were several disappointing issues: 1) The internet was slow and unreliable. 2) The tennis court was always wet, they would need to change the surface. 3) They fruit they offered was not local and did not taste good. This is particularly annoying in an island full of delicious fruit trees. 4) The area below the bed was very dirty. 5) The resort offers some rooms with pools, but if you do not have one, there are no pools outside. 6) The room are in the open, and it can get really hot during the day. Be prepared to sweat. 7) The food and very item you may need are very expensive, there are no low cost options. Overall and for the reasons mentioned above, the hotel is overpriced.
Genuine Expedia guest review
Other trip Dec 2, 2013
Maria
US
5.0 / 5Outstanding
"Beautiful Hotel on the Mountain"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We got a free upgrade to the Galaxy sanctuary, the best room in the hotel - no the best room in the world. The service here is exceptional, we didn't have to lift a finger. The staff were awesome. They are very friendly, professional, helpful and knowledgeable.
Genuine Expedia guest review
Other trip Nov 16, 2013
T
US
5.0 / 5Outstanding
"Almost Perfect"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
From the start this is a special experience. You are greeted by resort staff from the moment you arrive. Every detail of your stay is carefully orchestrated. If you're a "free spirit" you may find the attention to detail a bit intrusive but you will grow to appreciate it. The music and fun is located down the mountain at Anse Chastenate. Look for server Fillicia to make it a special event. She was great and really made us feel welcomed. The service is extraordinary. My wife requested Kahlua on the Sunset Cruise. They had none on the boat but had some sent out by ferry to satisfy her request. It was her 60th. birthday and they were more than willing to accommodate her. Now that's great service! Dinner at Jade Mountain was good but not great. Too much pretense and not enough quality for the price. Other than that the food was very good and presentation was extraordinary. The rooms are a knockout. For any special occasions it will be well worth it. We kept pinching ourselves to make sure we were not dreaming! We were upgraded from Sky to Moon when we checked in. On the last night we were upgraded to Galaxy room JD1 at no extra charge. Please, give me a break. What a room. Just magnificent. For a special trip, Jade Mountain can not be beat.
Genuine Expedia guest review
Other trip Aug 3, 2013
Michael
US
5.0 / 5Outstanding
"Exceeded expectations."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Property is beautiful. The architecture and views are amazing.
Genuine Expedia guest review
Other trip May 28, 2013
A Traveler
US
5.0 / 5Outstanding
"most amazing Romantic spot in the word"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I surprised my wife with a weekend getaway, little did I know how blown away the 2 of us were going to be. From the minute you get there you are pampered from the cold peppermint towels to your own personal butler ( mervin and teddy thanks so much) that takes you and your luggage directly to the room, no waiting to check in you go directly to your room. The no worry no problem attitude was soo refreshing from our everyday that it took about 5 minutes to get used to. The BENTLEY was so amazing after a long plane ride and almost an hour ride it couldn't have gotten any better. The room ..........not sure how to describe the feeling all I'm going to say is pictures can not capture the beauty. Just go. You need to experience it yourself. My love for jade mountain started on may 17 2013 when I arrived. Thank you to the unbelievable staff and creators of this astonishing master piece.. Me and my wife will renew our vows there in 2015 with our family. Can't wait.love this place
Genuine Expedia guest review
Other trip May 27, 2013
michael
US
5.0 / 5Outstanding
"Unreal Views of Paradise"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
Not only did this hotel have great service (thank you domo Teddy) but it had the most fantastic views of the Pitons! Even when it rained you couldnt be disappointed about your day.
Genuine Hotels.com guest review
1 night trip Apr 30, 2013
A Traveler
US
5.0 / 5Outstanding
"Amazing resort"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Get the room with the infinity pool inside it - it is amazing. When I booked on Hotels.com it wasn't clear that the hotel I booked did not have an infinity pool. We later upgraded after we arrived. The views are great, the temperature was warm. The jazzy boat tour was great fun and so was the volcano mud bath. Teddy was an amazing butler. Excellent service, food, and the room (with the infinity pool) was great fun. Note: There is no tech in the room - no TV, no iPhone docking station, etc. So if you want music, bring your own playing device. We will likely visit this hotel again.
Genuine Hotels.com guest review
7 night romance trip Apr 13, 2013
Mark
US
5.0 / 5Outstanding
"The most romantic hotel on earth"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This is a place to put on your bucket list. Book a sanctuary with an infinite pool, get the all inclusive package and arrive by the helicopter. You will not regret it. The open air rooms with the amazing view is not to be believed. The four poster king bed with the mosquito netting is so romantic. The only bad thing is having to leave. There is no elevator, lots of steps to the beach and no tv.....but that all made it BETTER. My husband and I went for our 25 th anniversary and it was the trip of a lifetime. It was simply breath taking.
Genuine Expedia guest review
Other trip Mar 15, 2013
Ellen
US
5.0 / 5Outstanding
"Paradise found"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This resort is a perfect romantic getaway. It sits on a hilltop with a perfect view of the ocean and the Pitons (twin mountains). I would recommend getting a star or moon suite to really experience the fullness of the resort. The major domos are amazing and make you feel very comfortable. The food on the resort will stand among some of the best cuisines I've ever had. Most of the sought after activities in St. Lucia are nearby the area. The only downside is getting to the resort can be quite a hike. Very bumpy and scary roads, but all the drivers are great. Make sure you bring plenty of bug spray and cover any exposed skin if you want to head to the beach.
Genuine Hotels.com guest review
1 night romance trip Jun 27, 2012
Josiah
US
5.0 / 5Outstanding
"spiritual nature lovers dream vacation"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I travelled solo as a female and i have never been treated with more respect. They have the number ranked chef for 2012 and he was amazing acommodating my vegan lifestyle with a caribbean twist. Only nature lovers that are healthy should go. Best spritual treatment i have ever had in a spa. The staff, actvities and tours could not have been better or more diverse for my mood each day. Blessings for the opportunity.
Genuine Expedia guest review
Other trip Jul 5, 2012
Tracy
US
3.0 / 5Good
"This is upscale camping, great food, ambiance..."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
The hotel staff here is amazing, there is nothing they won't do for you. My only complaints are you need to walk 151 steps to the restaurant on top of Jade Mountain, so if you have any restrictions and cannot do this it's a challenge, no elevator. They may drive you if you cannot walk it, but I don't know this. The hotel does not have airconditioning the rooms are very nice, but at night it's very noisy due to the crickets, birds, howling dog on the bottom at the beach. I wore ear plugs and a mask so that the light would not wake me up. The comfort of the room is okay at night, but during the day was humid and hot. I am sure the summer is extremly warm 95 degrees and humid. I loved it as an experience, but if you like activity and pool this is not the place for you. Like I said it was very nice, but I think I would do Sandals were it's not so quiet and hot. I would recommond it, if you like camping and don't miind spending alot of money for great meals, romance, quiet and being hot.
Genuine Expedia guest review
Other trip Jun 4, 2012
AB
US

The following English reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"Jade mountain . Silver wedding anniversary"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
A magical hotel set in Paradise ! The accomodation and service is wonderful. That said, the road to the resort is diabolical and seems designed to keep guests from venturing out. We deliberately did not book a meal plan as we like our freedom and there are some wonderful restaurants outside the resort that one can sample . The restaurant ( Jade mountain Club ) could do with an elevator for those of us that have seen our fair share of steps already . Don't skimp on a room without an infinity pool - we overheard some honeymooners talk about their rooms that did not have a pool and while we can understand that nuptial budgets are tight, the extra $$ for rooms with a pool part of the nice in a lifetime experience that this hotel aims to provide. Also , let the hotel know if you are on honeymoon or celebrating a birthday or wedding anniversary. They will go out of their way to make the occasion special .
Genuine Hotels.com guest review
5 night romance trip Apr 19, 2015
Kieran
CA
3.0 / 5Good
"Great but not the best hotel in St Lucia"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    5.0
The hotel overall is great but lots of hotels in St Lucia have the same view and I was expecting the room to be a bit more special. The view is what makes the room. The service is good but could be better, all the staff are greeting you all the time with "welcome to paradise" each 5 min.. Which we found a bit annoying. You have a phone in your bedrooom to call the butler, in our case, the phone did not work. Lots of features in the room look a bit dated.
Genuine Hotels.com guest review
1 night trip Jul 10, 2014
A Traveler
GB

The following reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"Situation exceptionnelle face aux pitons"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Inoubliable depuis notre arrivée jusqu'à notre départ. Le personnel attentionné rend tout possible dans cet hôtel. La vue sur les pitons est véritablement scotchante, même le personnel ne peut s'empêcher de les regarder quand il est de passage dans votre chambre! La façade ces chambres donnant sur la vue est totalement ouverte.
Genuine Expedia guest review
Other trip Jan 29, 2014
A Traveler
FR
5.0 / 5Outstanding
"Sensacional!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Espetacular!! Sensacional!! São palavras que definem bem nossa experiência no Jade Mountain em St Lúcia. Foi a nossa melhor "Lua de Mel!"
Genuine Hotels.com guest review
1 night trip May 18, 2013
A Traveler
BR
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
3 night romance trip Apr 9, 2015
Minesh
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
Genuine Hotels.com guest review
1 night romance trip Dec 2, 2014
A Traveler
US

TripAdvisor reviews for Jade Mountain Resort

Overall rating:Based on 655 traveler reviews

Most recent traveler reviews:

Overall Rating
"Amazing hotel with stunning views."
05/27/15 t0ttie england
Beautiful rooms with stunning views. I personally found the pool quite noisy so had to wear the ear plugs at night and the eye mask as the sun was quite bright by 6am. Food was really nice, geared towards the American market as they make up most of the guests. Best to get breakfast pre ordered to your room as we found service quite slow. Our infinity pool was mostly in the shade so I found it too cold to stay for very long but our loungers had a great sunny spot. This sister hotel down the hill has a beach with great snorkelling and scuba diving. We were only there for 2days, it would be good to go back for a longer period of time. The butlers were great and all staff were really friendly.
Overall Rating
"I'd give 6 stars if i could...!"
05/27/15 Laura K London, United Kingdom
Where do I begin.. Let's start with the helicopter transfer where we landed right next to Jade Mountain. The views of the hotel from up in the air were incredible, as well as the view of the Pitons. On arrival we were met by our butler Merv who was extremely polite and kindly informed us that we had been upgraded to a Star Sanctuary from a Sky Jacuzzi suite. We had browsed the rooms online before staying and we couldn't quite remember which sanctuary the Star was but wow, we were absolutely taken aback from the incredible 3 wall concept and the view was just incredible. Check in was conducted in our room and swiftly after we were handed our own mobile telephone to contact our butler any time for any thing . The food was incredible, definitely worth dining in the restaurant even if you are not staying here. I would also have to recommend heading down to the beach next to Jade to sample 'the best burger in the world' because that was an experience in itself. I can not speak highly enough about the outstanding service from the staff and the butlers that helped make our stay unforgettable, especially Merv who was so helpful and nothing was too much trouble. Things got even better for us when we received a phone call saying we had once again been upgraded to the Galaxy Sanctuary. Genuinely this has to the best room we have had the pleasure of staying in. ******
Overall Rating
"Perfect, perfect escape"
05/26/15 teeveepro Washington DC, District of Columbia
Stunningly beautiful and perfect in every way. The thrill of living outdoors (rooms only have 3 walls!), yet with subtle luxury and comfort all around you. This place is genius. Unbelievably delicious food, gorgeous beaches, great service. Utterly unique!! Like nowhere else I have ever stayed. It was soooo relaxing. Just magical.
Overall Rating
"PERFECT Honeymoon spot"
05/26/15 Brooke R Midland, Texas
This place really is as incredible as the reviews make it out to be. We stayed in a Sun Sanctuary for one week on our honeymoon and I can't say enough good things about it. The room is wonderful! The pool and view are absolutely unparalleled! The bed, bathroom, sunning area, and dining area are all immaculate! When I first looked at pictures I was slightly worried about the no wall concepts - don't worry at all about that. They have it engineered perfectly to where the bathroom is more private than it appears and the open air is perfect. It really is quite the architectural feat! The beach is a slight trek, but honestly really nice after all the delicious food you'll eat. And if you ever don't feel like walking down to the beach, they will take you quickly in a van. I love that on the beach there was a flag service - if you need something put your flag in sand, if not, you won't be bothered. Make sure to visit the non-main beach at least once(I forget what it's called). It's a little walk but slightly more secluded and really, really beautiful! Both beaches are some of my favorites I have ever been to. The food is wonderful - we didn't have a meal that we didn't love. Lobster breakfast burritos were some of our favorite. Also, every afternoon they put a yummy snack box in your refrigerator. Such a nice touch! We ate most of our meals at Jade Mountain rather than Anse Chastenet, although Anse Chastenet was really pretty good! Especially while on the beach. We ate in our sanctuary - it's hard to leave it! The food and service was always top notch both at the restaurant and in our sanctuary. The spa treatment that we had in our rooms was wonderful - 2 hour massage as the sun set. Highly recommended! We also took the plantation tour - super interesting. And the sailing/snorkel tour which was also really worthwhile, although the snorkeling on the Jade Mountain beach was just as good as the places they took us to. The botanical gardens and volcano tour was definitely worthwhile as well. The domo (butler) service is WONDERFUL - they were always readily available without being invasive, which I personally think is a hard balance to accomplish. They did it flawlessly! Really, really genuinely kind, wonderful, helpful people! Cannot say enough good things about them! Getting there was the only negative part - luckily we had read reviews and requested a large SUV, which I think made all the difference on the windy roads. On the way back - they didn't have a large SUV (even though we had requested one months in advance and paid a higher price) so without even mentioning anything to us, they hurriedly put us in a very small crossover type car. It was AWFUL - I ended up getting sick on the way to back to the airport. Not the way you want to end your honeymoon. We tried to call and e-mail after we returned home to request a refund for the difference of the transfer we received vs. the transfer we paid for. We couldn't even get a response, which was horribly disappointing, especially considering the price you pay to stay at Jade Mountain. I would recommend taking a helicopter transfer if you can. We will definitely try that next time. Overall a WONDERFUL experience and we can't wait to return!
Overall Rating
"Amazing views, fantastic vacation"
05/23/15 Kismet007 southern California
My wife and I enjoyed a 9-night vacation at Jade Mountain in late March, 2015, and we had a wonderful time there. The hotel itself is architecturally quite unique, and the land-side design won't be to everyone's liking (it's quite brutalist, and doesn't blend with the local environment at all), but the rooms are spectacular. We stayed in one of the higher categories of suite, and had a breathtaking view of the pitons and a very large pool. It was difficult for us to get motivated to leave our room, and we had room service breakfast every day. Our in-room service was excellent, including our attentive butlers and very thoughtful housekeeping. We also had good experiences dining at the restaurants at the sister property of Anse Chastanet, which is just steps away (and be sure you like steps as you will climb plenty of stairs at Jade Mountain!). We especially enjoyed the vegetarian restaurant--so delicious! Jade Mountain is romantic and relaxing, and we would love to go back. We are avid SCUBA divers, and our stay included a dive package with the on-site (at Anse Chastanet) dive center. The dive staff were lovely and friendly, and we had good fun with them. The marine life in St. Lucia is not terribly exciting, so experienced divers may find it a bit boring, as we did--but this would be a great place to learn to dive because the water is so calm and most dives are very shallow. Definitely do as many night dives as you can during your stay as you see much more interesting marine life than during the day. We were surprised that the dive center was low service for such a high-end resort. Divers carry their own equipment to/from the boat, assemble and disassemble everything, have to bring their own towels on board, and are responsible for all storage in a rather shabby locker area. Most luxury resorts do these things for guests. So we would suggest that the dive center consider stepping up service a notch to match the level of service at the resort. Jade Mountain earns 4 stars from me because we had a lot of service issues at the Jade Mountain restaurant, where service is terribly slow and often misses basics like refilling water glasses. We had to stop eating there because the 3-hour meals with 45 minutes between courses were making us crazy. We also had a billing discrepancy when we received our final bill the day before check out, and for some reason, an assistant manager sought us out at our last dinner on the island to discuss it. Especially since he was refusing to resolve the dispute in our favor, why did he come ruin our last meal at the resort? That was not a customer service experience we would expect at a luxury resort. These glitches aside, you can't beat the dramatic views at Jade Mountain, and I would hands down stay here over Anse Chastanet. We would have been happy to stay another week (or two). FYI, for those prone to motion sickness, take a Dramamine well in advance of your airport transfers because of the curvy roads. Or take the helicopter.
Overall Rating
"Disappointed but still very nice"
05/23/15 bethy1954 little rock
Now that Im back home in my air conditioned home I can say I enjoyed Jade Mountain but while we were there we about burned up in our room every night even with the fans blowing on high. ..and we're used to humidity. I had read that one side of the room is opened but it just didn't dawn on me that there was no a/c. Nor did I read there is no tv any where on the property and not even any music in the room. If I'd known all that I sure wouldn't have picked it for my family. Nonetheless, we adjusted some what, and there were several good things we enjoyed: The food at Jade Mountain club is very god, although not at the beach of Tree House restauraunt. We did a chocolate class that was delicious and Peter the baker was great. We did a cooking demonstration by Chef Elijah with organic vegetables from their on site farm and it was fabulous. The rooms are huge and if you can get used to the bathroom being completely open, which we could, it's great. Be prepared for no privacy. Our butler, Vito, was great and always responded. Our massages were top notch and the spa and work out area are the only places with a/c , thank goodnes, or we would have sweated away. Be prepared do walk up and down lots of rocky hills and steps. Not safe at all for my elderly father. There is no pool except the ones in the room so you have to go down a hill or ride the shuttle to their other hotel down below to the beach. And last but not least, the wi fi is slow.
Overall Rating
"An Amazing Stay!"
05/23/15 Jules72756 Rogers, Arkansas
Jade Mountain, what a fabulous resort, and architecture wonder in the sky! The suites are incredible, all unique and different. The service in the restaurant was impeccable, the food was the delectable. The experience of staying here was beyond comprehension, as well as the resort itself. The staff was all very accommodating, and attentive. The Organic Farm was a nice surprise, and the Chocolate Lab was so interesting! Just be prepared to wake up when the birds do :) Loved, loved, loved this resort, splurge you won't be disappointed. It was over the top!!!
Overall Rating
"Great place for our anniversary"
05/12/15 Inglebar
While there is no doubt that the rooms and view are incredible, and we could have happily stayed in the room without exploring the rest of the resort or the island, the service wasn't quite as good as I expected. It was certainly very good, with them organising a few extra things to make us feel special for our anniversary, but it was just not quite there. The food in the restaurants was fantastic. Some of the restaurants changed the menu daily and when there wasn't something that either of us liked, such as no chicken option, they were happy to come up with something else. If you are going to eat at the restaurants, and there aren't any other options onsite, it is definitely worth getting the meal plans. While the plans are advertised as per day, we paid per night, and they start from the first meal you are entitled to on arrival. We got breakfast and dinner and the food is so good and plentiful, that we didn't need lunch. Morning yoga is a great way to start the day, and our teacher, Carol, who was a guest for the week was fantastic. We did feel a little uncomfortable at the manager's drinks, as the lady who runs the spa was pushing her products a little too much, and for some reason, they weren't filling my glass, despite filling those around me a number of times. I'm not sure if they were unsure what I was drinking, but they didn't bother to find out. I would love to stay again, and I'm very glad we did, but when I stay in luxury places for special occasions, I like to try something new each time and it just wasn't quite good enough to make me not want to experience other places.
Overall Rating
"Gorgeous, Beautiful, Perfect"
05/12/15 Natalie M
This resort is the most amazing and surreal place I have ever been to. From the service, to the views, to the relaxing days on the beach or in our private infinity edge pool, and Piton overlooking sights, everything was beyond my wildest dreams. Suggestion for anyone staying here who wants to experience a fun, relaxing, sunset cruise with the amazing saxaphonist, Rob Zi Taylor, is the Jazzy Cruise. Book it now! You won't be dissatisfied.
Overall Rating
"UNREAL!"
05/09/15 hwk20 Port Washington, New York
What a beautiful and romantic heaven to get away and unwind. Could never of imagined such a spectacular and spiritual sanctuary!!! Life is Good! The staff was most accessible and helpful; did not miss a beat and always a step ahead! The beauty of the sanctuary, the island and memories will endure!
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