It was Fantastic!Genuine Hotels.com guest review
As a general rule we do not return to the same island or resort. However, Jade Mountain and St. Lucia/Soufriere are a destination that begs a return visit. People are wonderful, resort remarkable and the food, ooh la la. The only downside is that it is a bit of a haul to get there from the Vieux Fort airport but what lay at the end of the transport […] is lovely. If you can, chose to take the helicopter transport for a great view of the island a you land at the resort! Read moreGenuine Expedia guest review
Jade Mountain is a magical place. The staff is very friendly and accommodating, to the point where you don't have to worry about a thing. If you are looking for a romantic place to escape and relax, this place is for you! You are surrounded by the lush rain forest and gorgeous Piton mountains. The beach is a bit of a walk, but not to worry, if you don't […] feel like walking they offer shuttle service on demand. Read moreGenuine Expedia guest review
Jade Mountain Resort is located in a beautiful part of St. Lucia with an amazing view of the Piton mountains. We enjoyed the stay, but there were several disappointing issues: 1) The internet was slow and unreliable. 2) The tennis court was always wet, they would need to change the surface. 3) They fruit they offered was not local and did not taste […] good. This is particularly annoying in an island full of delicious fruit trees. 4) The area below the bed was very dirty. 5) The resort offers some rooms with pools, but if you do not have one, there are no pools outside. 6) The room are in the open, and it can get really hot during the day. Be prepared to sweat. 7) The food and very item you may need are very expensive, there are no low cost options. Overall and for the reasons mentioned above, the hotel is overpriced. Read moreGenuine Expedia guest review
"Beautiful Hotel on the Mountain"
We got a free upgrade to the Galaxy sanctuary, the best room in the hotel - no the best room in the world. The service here is exceptional, we didn't have to lift a finger. The staff were awesome. They are very friendly, professional, helpful and knowledgeable.Genuine Expedia guest review
From the start this is a special experience. You are greeted by resort staff from the moment you arrive. Every detail of your stay is carefully orchestrated. If you're a "free spirit" you may find the attention to detail a bit intrusive but you will grow to appreciate it. The music and fun is located down the mountain at Anse Chastenate. Look for server […] Fillicia to make it a special event. She was great and really made us feel welcomed. The service is extraordinary. My wife requested Kahlua on the Sunset Cruise. They had none on the boat but had some sent out by ferry to satisfy her request. It was her 60th. birthday and they were more than willing to accommodate her. Now that's great service! Dinner at Jade Mountain was good but not great. Too much pretense and not enough quality for the price. Other than that the food was very good and presentation was extraordinary. The rooms are a knockout. For any special occasions it will be well worth it. We kept pinching ourselves to make sure we were not dreaming! We were upgraded from Sky to Moon when we checked in. On the last night we were upgraded to Galaxy room JD1 at no extra charge. Please, give me a break. What a room. Just magnificent. For a special trip, Jade Mountain can not be beat. Read moreGenuine Expedia guest review
Property is beautiful. The architecture and views are amazing.Genuine Expedia guest review
"most amazing Romantic spot in the word"
I surprised my wife with a weekend getaway, little did I know how blown away the 2 of us were going to be. From the minute you get there you are pampered from the cold peppermint towels to your own personal butler ( mervin and teddy thanks so much) that takes you and your luggage directly to the room, no waiting to check in you go directly to your room. […] The no worry no problem attitude was soo refreshing from our everyday that it took about 5 minutes to get used to. The BENTLEY was so amazing after a long plane ride and almost an hour ride it couldn't have gotten any better. The room ..........not sure how to describe the feeling all I'm going to say is pictures can not capture the beauty. Just go. You need to experience it yourself. My love for jade mountain started on may 17 2013 when I arrived. Thank you to the unbelievable staff and creators of this astonishing master piece.. Me and my wife will renew our vows there in 2015 with our family. Can't wait.love this place Read moreGenuine Expedia guest review
"Unreal Views of Paradise"
Not only did this hotel have great service (thank you domo Teddy) but it had the most fantastic views of the Pitons! Even when it rained you couldnt be disappointed about your day.Genuine Hotels.com guest review
Get the room with the infinity pool inside it - it is amazing. When I booked on Hotels.com it wasn't clear that the hotel I booked did not have an infinity pool. We later upgraded after we arrived. The views are great, the temperature was warm. The jazzy boat tour was great fun and so was the volcano mud bath. Teddy was an amazing butler. Excellent […] service, food, and the room (with the infinity pool) was great fun. Note: There is no tech in the room - no TV, no iPhone docking station, etc. So if you want music, bring your own playing device. We will likely visit this hotel again. Read moreGenuine Hotels.com guest review
"The most romantic hotel on earth"
This is a place to put on your bucket list. Book a sanctuary with an infinite pool, get the all inclusive package and arrive by the helicopter. You will not regret it. The open air rooms with the amazing view is not to be believed. The four poster king bed with the mosquito netting is so romantic. The only bad thing is having to leave. There is no elevator, […] lots of steps to the beach and no tv.....but that all made it BETTER. My husband and I went for our 25 th anniversary and it was the trip of a lifetime. It was simply breath taking. Read moreGenuine Expedia guest review
This resort is a perfect romantic getaway. It sits on a hilltop with a perfect view of the ocean and the Pitons (twin mountains). I would recommend getting a star or moon suite to really experience the fullness of the resort. The major domos are amazing and make you feel very comfortable. The food on the resort will stand among some of the best cuisines […] I've ever had. Most of the sought after activities in St. Lucia are nearby the area. The only downside is getting to the resort can be quite a hike. Very bumpy and scary roads, but all the drivers are great. Make sure you bring plenty of bug spray and cover any exposed skin if you want to head to the beach. Read moreGenuine Hotels.com guest review
"spiritual nature lovers dream vacation"
I travelled solo as a female and i have never been treated with more respect. They have the number ranked chef for 2012 and he was amazing acommodating my vegan lifestyle with a caribbean twist. Only nature lovers that are healthy should go. Best spritual treatment i have ever had in a spa. The staff, actvities and tours could not have been better or […] more diverse for my mood each day. Blessings for the opportunity. Read moreGenuine Expedia guest review
"This is upscale camping, great food, ambiance..."
The hotel staff here is amazing, there is nothing they won't do for you. My only complaints are you need to walk 151 steps to the restaurant on top of Jade Mountain, so if you have any restrictions and cannot do this it's a challenge, no elevator. They may drive you if you cannot walk it, but I don't know this. The hotel does not have airconditioning […] the rooms are very nice, but at night it's very noisy due to the crickets, birds, howling dog on the bottom at the beach. I wore ear plugs and a mask so that the light would not wake me up. The comfort of the room is okay at night, but during the day was humid and hot. I am sure the summer is extremly warm 95 degrees and humid. I loved it as an experience, but if you like activity and pool this is not the place for you. Like I said it was very nice, but I think I would do Sandals were it's not so quiet and hot. I would recommond it, if you like camping and don't miind spending alot of money for great meals, romance, quiet and being hot. Read moreGenuine Expedia guest review
One of the best hotel I ever been. Realy impressive.Genuine Expedia guest review
"The Best hotel of the Island, paradise!"
Beautiful rooms, amazing view, first class service.Genuine Expedia guest review
"Gorgeous hotel and"
Excellent hotel, great service, Great food, Awesome views, Beautiful rooms. Everything was 5 star at the resort; However, the beach is average and the food, drinks, and Rooms are overpriced.Genuine Expedia guest review
"Situation exceptionnelle face aux pitons"
Inoubliable depuis notre arrivée jusqu'à notre départ. Le personnel attentionné rend tout possible dans cet hôtel. La vue sur les pitons est véritablement scotchante, même le personnel ne peut s'empêcher de les regarder quand il est de passage dans votre chambre! La façade ces chambres donnant sur la vue est totalement ouverte.Genuine Expedia guest review
Espetacular!! Sensacional!! São palavras que definem bem nossa experiência no Jade Mountain em St Lúcia. Foi a nossa melhor "Lua de Mel!"Genuine Hotels.com guest review
"Once-in-a-lifetime trip to St. Lucia & Jade Mountain"
07/23/14 CrookedFlight Kingston, Massachusetts
Simply incredible. The ambiance alone is like nothing I've ever experienced anywhere else in the Caribbean, possibly the world. Be prepared to be completely pampered in the massive, modern, open concept rooms. I also found the dining to be above and beyond expectations - everything from the locally sourced food to the STELLAR staff. Totally top-notch.
"ABSOLUTELY PERFECT FOR OUR HONEYMOON"
07/19/14 FLtraveller2014 Tallahassee, Florida
We actually stayed at Jade Mountain in 2010 - but I just started writing reviews on Trip Advisor... it was worth circling back around to say this property was a perfect choice for our honeymoon! It is very romantic, laid back, easy, delicious, private, excellent service..... I've seen some complaints about the heat. Of course it's hot in St Lucia with no walls! But there is a refreshing infinity pool with amazing views right in your room. At night we were comfortable, and the joy and freedom of sleeping in the open air is awesome. Our "suite" was huge and really its own villa! We ate in our room many times, and they delivered each corse whenever we were ready. I would heartily recommend Jade Mountain to all honeymooners who enjoy unique, romantic, secluded experiences. I wouldn't recommend it for families, etc -- to me, that is missing the point and distracting to other guests.
"OUTSTANDING & ROMANTIC - Don't let the missing wall deter you!"
07/11/14 idohoneymoons Charlotte, NC
I'm a travel agent and we went here for part of our honeymoon. Here are my thoughts. Getting there you have to go up a winding and dirt road, but our driver Elvis (who comes HIGHLY recommended) made it a perfectly enjoyable ride. I sat in the back and didn't feel sick, which is odd for me. Go for the taxi or private transfers. Elvis also stopped along the way so we can get snacks and drinks to keep in our room. As soon as we pulled in, they were waiting with a cold peppermint towel. (So refreshing) even though the car had A/C and the ride was comfortable. Once we got there, she brought us straight to our room and we checked in there. They took all our departure info so our check out was a breeze. Get the romance package if you can and at least get the MAP meal plan for sure. THE BUTLER STAFF Was amazing! They were there for anything we needed. We mostly had Filina and she couldn't do enough for us and was so on top of our every need. So professional! And she left us to ourselves when we didn't need her. We called to get a shuttle to breakfast or the beach and we had it as soon as we walked out. I don't think we waited more then 3 minutes! I didn't feel rushed or intrusive at all. She was wonderful! And then there was John that helped with ice, luggage, etc and he was there for us as well. ROOM We had the Moon Sanctuary - JB4. Splurge for the room with the pool. You'll regret it. We were blown away by the natural beauty of the room. The view was breathtaking! The 4th open wall made it feel like we were outside with all the comforts of an upscale hotel. It was a warm 88 degrees during the day, but the 6 fans in the room and the sea breeze made it seem a lot cooler. And the sun doesn't get in the room, so at night, the temperature goes down to about 70 which made it fine. There is a fan right above the bed, so we slept good. The beds were very comfortable!!! And there is a netting around it if you're afraid of bugs. I think we saw a total of 3 mosquitoes the whole time we were there, so if you're afraid of the bugs, don't. You'll get bit more off property. The lights all had yellow bulbs in them which cuts down on bugs. And I'm sure the ceiling fans help with that too. The only thing that came in the room were the birds and we loved that. Just make sure you don't leave food out! Waking up to the Pitons and the sounds of owls, birds and waterfall sounds from the infinity pool was the most relaxing experience of my life. The room IS the resort. You won't find coconut bowling or ping pong here. This is a true sanctuary. No phones, no TV's just peace and quite. The room had a fridge stocked with drinks, and coffee maker. We did have WiFi in the room which was nice. The bathroom was all open, no doors here, so make sure comfortable with your spouse! They had a GREAT shower with 7 water spouts open in the middle of the bathroom!! 2 sinks and upgraded amenities. A hot tub with jets and lights that changed color! The rich local wood was so beautiful. I've heard complaints about how cold the pool was and I didn't think it was cold at all. It was the perfect temperature to cool off. If you want a warm pool, get in the jacuzzi. FOOD We did the breakfast buffet and it was the best! A great variety and the food was again, the best.. Also, I would recommending getting breakfast in your room most days, but the buffet was a nice change. For breakfast in your room, you just have to fill out a card and put it in the door the night before. The food again, AMAZING! Jade Mountain Club - The best!! Every night, we had a different menu, all GOURMET! Again, top shelf all the way from the salad through the dessert. We had Jerrome and Lester as waiters and they were the best. The staff up there is so professional and again, the food there is an event! My husband, the picky eater was amazed. The chef had the menu down pat and such a great variety. The only thing about the restaurant, is we had to climb 116 stairs which was fine for us (made eating the dessert easier knowing we burned off some calories), but for the elderly or handicapped, it may be an issue. I'm not sure, but there may have been an easier way for them. But it was absolutely worth the climb. You will never eat that good anywhere! MASSAGE Spring for the in-room massage and ask for Verna. She was amazing! It was the best massage I've ever had and I've had my share! They set up in the room and used essential oils and went over the hour allotted. I melted like butter! My husband had Olga and he had a great massage too. Afterwards, get over to the suppler springs and get a mud bath to further relax your muscles. It's a short taxi ride and your butler will take care of that for you. THE BEACH The butler will arrange for you to get the shuttle down to Anse Chastanet Beach. Beautiful and quiet beach with grass huts, plenty of cushioned chairs, wait staff on hand and food nearby. There is a dive shop down there and also water taxi's if you need them. There, they also have catamaran cruises that the butler can arrange. We snorkeled every day down by the surf shop and saw some great fish. It was just a really nice relaxing break in the day. The Caribbean Sea was gorgeous! TIPPING: Tipping is expected but was well earned! Bring lots of small bills. $1's $5's and $10's since they will return money in EC (St. Lucian dollars) Also keep in mind the exchange rate. FINAL THOUGHTS This is a place you will go to totally unwind and relax like you've never relaxed before! And if you want to get out for the day, there are many beautiful places to see. Jade Mountain is an event, more than a resort. The most romantic place I've ever been! I would highly recommend adding it to your bucket list! We will be back again!
07/10/14 NYC-TRAV-FAM New York City, New York
Without a doubt one of the most stunning hotels I have ever stayed at, the view is breath-taking, you will miss the Pitons when you leave. Waking up to the view is like nothing else. The architecture is so unique, at nighttime it feels like you are on another planet. We had alot of massages and they were all amazing, we also did the massage class which we enjoyed too. We did one walk-in scuba dive which was great, the reef just at the bottom of the mountain had a lot of fish and coral and it was nice not to have to get on a boat to travel to a dive-site. We splurged on the Helicopter transfer to and from the hotel and I would do that again, it was worth every penny - seeing the island and rainforest from the sky - WOW. Our butler was always keen to book dinner reservations for us but we preferred to dine in our amazing room with the sounds of nature and water, what could be better? the only super sad part of the stay was that the water in the hotel room balcony pool was much too cold to swim in, if it was heated then this could be the best hotel in the universe.
07/09/14 Ellie M New Hyde Park, New York
Worth every penny, trip of a lifetime. Take lots of pictures as you will want to reminisce about this trip forever. Beautiful view of the Pitons, amazing food, gorgeous beach, spa on the premises. A lot of exciting activities. THe rooms are unreal, the staff create a romantic atmosphere every night by lighting candles around the room.
"Beyond any expectation"
07/07/14 Amy J Greenville, South Carolina
The resort was absolutely beautiful. The staff could not have been more accommodating. They seemed genuine in their interest to provide us with the most fantastic vacation. I have traveled all over the Caribbean and stayed in some very luxurious resorts. However, Jade Mountain just topped my list. The all-inclusive package is the only way to go. The food and drinks were unbelievable and by having all-inclusive, prices for individual items were not an issue. The half-day sailing excursion was a must. The volcano tour was interesting and we made some beautiful pictures at the botanical garden/mineral springs. But I would not have paid for it otherwise. If you take this excursion, take money because they do have local souvenir stands throughout this trip. The massage was spectacular, as was the snorkeling excursion. My husband loved scuba diving (I did not try it). We stayed in a Sun Room and the pool blew my mind! The view was breathtaking. Although it did get a little hot at times, there were adequate fans throughout. My only word of warning is be prepared to walk. There are no elevators, just stairs. But the journey up or down is beautiful. I can not wait to return to Jade Mountain!
"Go. Love. Repeat."
07/04/14 GWBeverlyMA Beverly, Massachusetts
Everything everyone says is true - it's fabulous. So I'll stick to details and helpful tips. Jade Mountain specializes in romantic getaways and full service stays. Our butlers - Filina, Al, and Mervin - were great. Nothing was too much trouble, and every request was fulfilled in a friendly, relaxed, and totally professional way. Our room, a Star level room (JB2), was superb. The views of course were stunning, but the comfort and the décor of the room were also great. We chose the Romance package (strongly recommended!) and so enjoyed tours and activities, all meals, massages, a range of restaurants, and best of all, Pina Coladas and fresh fruit platters delivered on request at 4:00 each afternoon. Some of the fruit we fed to the beautiful little birds that come to the terrace and dance around the pool. Not everyone loves the little birdies, but they were a highlight of our visit! Some tips: On arrival at Vieux Fort airport, a porter will take you to the Jade Mountain desk, where your driver will meet you. Tipping is expected and each person who helped us thoroughly deserved a tip. Bring lots of cash; you can't get $US there easily. We ran short, and so couldn't tip our fabulous butlers as much as we would have liked. I think US$100 per butler (delivered on the last day of our 5 night stay) is a good figure. We gave our guides, boat skippers, masseuses, and drivers about US$20 each per service. The drive from the airport to the resort is a bit long and the road is pretty curvy. We were fine, but if you're prone to car sickness, take a pill beforehand. There is a lot to see between Vieux Fort and Soufriere (including some poverty), but the drive is worth it and our drivers were happy to talk to us about St Lucian history, culture, and politics. And it's good to remember that these neighborhoods are where your servers, guides, and butlers live, so we visitors do have a connection to everyday St Lucian life. Soufriere is gorgeous in a gentle, Caribbean way. Ask your driver to stop briefly on the way in (or back) so you can take some photos of the old colonial architecture and local life. At Jade Mountain: Here's our surefire restaurant guide. Breakfast - the Tree House (at Anse Chastanet - walking distance back down the hill) for the breakfast buffet (everything you could possibly want) Lunch - the beach (either in the bar or delivered to your beach hut) Dinner - the Jade Mountain Club (the food and service are AMAZING!) We tried the Jade Mountain Club for our first breakfast and first lunch, but were much happier with the alternatives for the rest of the trip. Dress up a bit for dinner at the JM Club. Breezy maxi dresses, fabulous jewelry, and heels for women; long cotton shorts, linen button downs, and leather loafers for men. Go up to the roof bar for a drink before dinner, and watch the sunset over the ocean. Activities: If you do the volcano tour, take a bandana with you. I'm pretty tough, but the sulfur smell was even too strong and overwhelming for me. The botanical gardens after the volcano are BEAUTIFUL. Absolutely have a massage! Absolutely do the snorkeling trip! I opted to stay on our terrace, but my husband brought back great photos and just loved it, so I regretted not going with him. Generally ... Allow some time for things to happen. The service at every aspect of the resort is superb, but it's not as lighting fast as we're used to in the US. Relax. You're going to miss this place when you leave, so soak up every gorgeous minute.
"The Most Romantic and Peaceful Place!"
06/28/14 Kim S Philadelphia, Pennsylvania
My husband took me here as a surprise for our 20th wedding anniversary. We stayed in a Sun Room. Our room had the most stunning views of the Pitons with one of the largest plunge pools, which was worth the extra money. We had the all-inclusive Romance Package, which included 3 meals + high tea, and a fully stocked fridge, as well as couples massage, guided snorkeling, sailing, scuba lesson, and tours of the volcano and mineral springs. A typical day for me included waking up to the sound of birds and looking at the Pitons from my beautiful bed, a full delicious breakfast brought to our room or mango mimosas and nutella french toast at the restaurant, a walk down the mountain to the beach, relax under a shaded cabana while nice people brought me towels, fresh juice and water, and fabulous burger for lunch at the other beach, an afternoon excursion sailing or snorkeling, walk back up the mountain for cocoa tea and "cheesecake of the day" in my room, plunge in the pool, shower, relax in my peaceful room, eat a fabulous meal again, then go to bed to the sound of crickets and tree frogs. This is a place for romance and rejuvenation, not for families and constant sightseeing. I am usually a very active and busy person, but for one week, it was nice to relax and be pampered. The pace is slow and simple and never crowded. The highlights for me were the sailing trip with Captain Kerwin and two adorable newlywed couples, guided snorkeling where I saw a school of squid and a puffer fish, a walking tour of the Anse Mamin Plantation with our guide Meno, and drinking Mangotinis in the Jade Mountain Club. On the day of our Anniversary, we returned from dinner to flower petals, a bottle of chilled wine, a hot tub filled with bath salts, candles everywhere, and chocolate cake in our bed! Our favorite places to eat were Apsara on the beach during sunset for dinner, where the food is more spicy with local flavor, and the Burger Bar (don't remember the name) at the Anse Mamin Beach for lunch. I loved everything about this place! However, you need to be in pretty good shape to stay here as there are no elevators and lots of stairs to get down to the beach. You can call your Butler for a shuttle at anytime to drive you up and down the mountain as Jade has its own set of drivers. Expect that you will be sitting down to eat for at least an hour as the food is cooked to order and served on Caribbean time (not NY). The plunge pool is not heated, but feels really good after a day at the beach or walking up the mountain. The wifi is slow and spotty, but who cares, you're on vacation, but if you MUST upload those pics and check your email in a hurry then you can go to the Registration desk where the wifi is better.
"Second Time...Still Amazing!"
06/27/14 Brian S Ponte Vedra, FL
My wife and I visited Jade Mountain in June of 2013 for our 10-year anniversary (see my prior review.) We loved it so much that we ended up returning in June of 2014 for our 11-year anniversary. I won't repeat everything that is included in my first review of the property, but I will just say that we are in love with this resort and its wonderful staff. It was great to see so many of the same faces one year later, especially Bentley our favorite waiter at the Jade Mountain Club. He once again made all of our meals there extra special. Ask for him when you eat there, he is awesome. Dwight and Jerome are great as well. All of the Major Domos (Okeda, Teclus, Teddy) were a pleasure to be around. The highlight of the trip of course, and what separates Jade Mountain from most other resorts, is the room itself. Waking up to that view of the Pitons never gets old. The beach is great, but you could choose to stay in your room all day and be perfectly happy. If we could afford it, we would keep coming back. We would love to return for a third trip someday. This time around we ventured off the resort for a day. We attended a wonderful lively church service at "Christ Is The Answer Church," a yellow church in Soufriere, and had lunch at Ladera followed by some time at Sugar Beach. The rest of the time we stayed at JM, spending most of our time either in our room, at the beach, or at the JM Club for meals. I know some have complained about the rough road in/out but seriously, it's not that bad. This is a beautiful property and the perfect spot for a honeymoon or anniversary.
"A Weekend in Paradise!"
A quality spot of whisking was in order for my fiancées 30th birthday. We flew over for a weekend from the UK staying in a Galaxy Suite for two nights... You might think that's a long way to go for a weekend but it made it all the more special... The room was perfect; stunning views of the Pitons, three sides open to the ocean, and a huge infinity pool... You could easily just stay in your room...!! The food was great, especially breakfast where we had something of everything!! We also went down to the private beach where service was attentive but unobtrusive... You simply put a flag out by your lounger and someone will be there right away... No flag and they'll leave you alone... Maximum Chill... With a spot of sea kayaking thrown in for good measure... Pricy but worth it for those extra special occasions... This was the best weekend of my life...!!
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