Mercure Hotel Frankfurt Airport - Kelsterbach 50.05264, 8.52399

Good room conditions, modern decoration, but too soft matress. The food from the restaurant, at lunch time or dinner time was delicious. I didn't go for breakfast. I think is too much expensive (16 EUR) and was in a hurry. The shuttle worked very well, mostly on time. Too problems: my shower fell in my head once, since the hanger wasn't that good and THE INTERNET ACCESS in the room = VERY EXPENSIVE. In a country like German you should have internet free on the hotel 4 stars. I paid 12 EUR for the specific time from 6 pm to 9 am. If you need to use during the day you will pay 12 EUR for 2 hours. Beside that I had problem with speed and connection through my wireless.

Pick up at the bus was efficient, with a phone kiosk to call in. Ride was about 10 minutes through an industrial section near the airport, and check in was very efficient. Room is modern,good bed and, although the hotel was full, it was quiet (good soundproofing). BFast is 17 euro,so dont bother eating there. eat at the airport. I recommend this hotel. Very nice design. (Business Traveler from Los Angeles en-route to Africa)

I called the hotel for the shuttle service. they stated it would be their shortly. After waiting 30 minutes, I called once again and after over 50 minutes of waiting the shuttle bus finally showed up. The driver then awaited at the pickup point for another 10 minutes before we got on our way. Also on the way to the hotel he stopped to fuel the bus which took yet another 10 minutes or more.I have never had that experience before. It took well over an hour after first arriving to the pick up point until I reached the hotel. Furthermore, The staff at the hotel were unsensitive to the trouble they put us through. On my next stay in the Frankfurt Airport area, I will take the train the center city and stay at a hotel there. At least them, I can count on consistent service

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Great room for the money and 10 mins from airport by shuttle

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Guest Room was clean, comfortable, well designed for short stay. Dining Room Service left a lot to be desired.

We stayed at the Mercure as it was one of the hotels close to the Frankfurt Airport. We were underwhelmed by it. Not a very attractive venue, rooms a bit like an upraded hostel. Would not recommend this hotel and would not stay there again.

Breakfast was also fantastic but it cost 16 euros, about $25. If you just wanted cereal the waitress said she would have to ask the chef how much to charge me.They didn't seem to have an ala carte menu. I don't want to pay $25 for breakfast every morning.

The hotel is conveniently located near the airport and is clean and well-maintained. Our only beef is that we couldn't remember if breakfast was included so we asked the desk person who indicated that it was. While we were eating we were presented with a bill for 34 Euros for the breakfast. The hotel insisted that we pay this since we ate the breakfast. We felt this was unfair since it was their error. for this reason we would not stay there again.

Free shuttle to and from Frankfurt Int., great staff, great restaurant and bar, great room. I would definitely recommend this hotel if you need to get to and from the airport.

The hotel was located in close proximity to the Frankfurt airport and the hotel's shuttle service ran conveniently between the airport and hotel. There is a wonderful market located within walking distance of the hotel where you can purchase fresh fruit, drinks, snacks or other grocery items. There was also a restaurant nearby, although we did not eat there. The hotel has a restaurant but it seemed a bit pricey. The hotel has a workout area and a pool if you are interested in that. If you are looking for a place close to the airport, this would fit the bill.

I was very pleased with this hotel overall. However, they really really need to improve their internet access, and it should be free. As is, you pay for access and each time your computer is idle a couple of minutes, you have to re-navigate a ludicrously complex sequence of steps, one of which even requires that you give your full name, address, etc.! Also, the in-room coffee/tea machine was surely contrived as a challenge piece for aspiring rocket scientists! But the room itself and the hotel service was excellent. The restaurant was also very good, though the ambience could be improved by lowering the lighting. Very good value for the money. Other than the noted caveats, I highly recommend.

The hotel is very comfortable and quiet. Has black-out blinds, so one can catch a few winks after a long flight. The shuttle is very convenient from the airport, about ten minutes. We didn't eat at the restaurant, which is somewhat pricey. And there's nothing within walking distance. They charge for internet access and the excercise room has only two machines--no treadmill.

Quality, clean hotel close to airport with free airport shuttle

This was our second visit to the Mercure. The first visit (late last year) was very good. This was less so. Our room lacked towels (one for two people) and shampoo, conditioner etc. When we pointed these things out to the desk person, we were given what we needed. We also ate dinner in the restaurant. While the food was ok (not spectacular)we were surprised that we had no bread and butter plates (other tables did). These may seem like picky complaints but they made us wonder a bit. Bottom line: we'll probably return to give them one more try.

I was pleased with how little I paid for a high quality business hotel. The hotel was very modern and clean. My only disappointment was the "fitness center", a nice small pool, but only four machines and no treadmill. I want to repeat other reviews that there isn't much around the area in terms of food besides the hotel restaurant, so you'll want to grab something at the airport.

Very convenient to Frankfurt Airport terminals (10 minutes), with a shuttle service every 30 minutes. The hotel is impeccably clean and comfortable, the service courteous and efficient. Although the hotel is located in a semi-industrial area, there is a shopping center with a delightful bakery within walking distance.

the price is extremely fair, the shuttle service worked well. I was on the "ground" floor but that had a short set of steps with no ramp for suitcases. It's a very nice hotel and I would highly recommend it if you are going from or to the Frankfurt airport.

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i am so glad i read the remarks from previous guests and we purchased sandwitches at the airport before arriving at the hotel. there is nothing near this hotel at all and the menue at the hotel is verry expensive.we enjoyed the hotel,but think it would be helpful if the shuttle time table would be given some update.these buses run approx every hr but we had no way of knowing this untill we arrived at the hotel itself and when you arrive in a city without ever being there before and have no language ability it is difficult to know where to go and hard to see all the other hotels buses to by and see nothing of yours.on the whole this hotel was very good value for the money

the hotel is not in town but they have free shuttle to airport and back so you can go to airport and get train and go to town if you like

For the price I paid, this hotel was very nice. It exceeded all my expectations. The room was very large and so was the bathroom. The bed also very comfortable. I arrived later in the day, and found that the complementary airport shuttle picked up passengers until 11:55pm, which was good considering the time at which I arrived. Upon my arrival I found that the bar was open late and sold snacks. I was not expecting much being a bar and all, but was pleasently surprised by the quality of the food, very good. Its proximity to the airport also made it convenient in the morning because I didn't have to wake up too early to get to the airport on time. Overall this hotel was great.

though hard to find, even with my TomTom, breakfast way overpriced. But nice room and clean ambience, would stay there again anytime. Great room for the money.

This was the perfect place to stay for a quick stop over! Best rate (I did a ton of searching and comparing) and easy to get to and from! They picked us right up in front of the airport with no waiting (it is the fist pick up spot to the left when you come out of the airport)and it only took about 5 minutes to the hotel. It was faster to get to the hotel than it was to drive in the airport shuttle bus from the airplane to airport! The rooms were quiet and clean, nice pool and sauna, nice restaurant with good food. My son went down the street to get Chinese food, but we wished we'd just eaten their fooda as it looked better! The only disappointment was that it was too far and too expensive to get to downtown Frankfurt for sightseeing in the evening!

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Nice hotel and convenient location by the airport (10 minute ride) with frequent complimentary shuttle service. There was a nice restaurant as well and the food was very good.

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The location was great for flying out of Frankfurt. They had "free" transportation to the airport. A modern business hotel close to the airport. No charm... breakfast not included and expensive. Still I would use again for our purpose.

This is a fine hotel with handy and free shuttle service. Staff were extremely efficient and helpful. The only negative was i could not set the wake up call as I do not know German. I went to the desk where the woman said it would be done, but the call never came! Stressful rush to shower and get the bus back to the airport.

1. They charge EUR16 per person for breakfast? 2. There has EUR56 hotel guarantee charge?

Good hotel, and they have free transportation to the airport twice an hour.

Hotel was a good value, clean, and the staff was helpful. Hotel is quite a ways from the airport and hard to find. Best to take the shuttle.

the room was nice but the hairdryer was not working the price for a small bottle of water was crazy! get your water and breakfast at the airport!

The Hotel was a most wonderful surprise for the room decore was so welcomming and the stay perfectly relaxing quiet and convenient congratulation on a perfect choice for a hotel stay

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The telephone number printed on the telephone that is supposedly your number directly to your room from the outside is incorrect. I mentioned it to the front desk after my husband attempted calling several times and the person at the front desk attempted to argue with me. Perhaps most disturbing was their primitive internet system. With a 4 star hotel I expected at least the basics. After much confusion it turns out that if you are using the cable LAB connection (their wireless is worthless)), then your telephone will not function. I was logged in to catch emails from work, but had I not received an email from someone trying to reach me by phone with no success, I would have not received my morning wakeup call and I would have missed my return flight to the US. The hotel does not tell its guests that this connection will preclude you from recieving calls.

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This hotel was perfect for us. It made our trip much more enjoyable, since were only minutes from the airport. This is definetly our hotel for our next trip to germany.

the only reservation i have is probably best filed under cultural differences. i love a down comforter, but the one on our queen bed was meant for one person. it was a difficult for two people to share it. everyone was very friendly, facilities were attractive and clean. excellent airport hotel.

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Hotel was clean and neat though situated in an odd location I thought. Prices were commensurate with the type of hotel that it is, and I have to say that too many young people with less than adequate communication skills were working the desk. However, that was a minor problem. Breakfast sure looked good, but it was expensive by our standards: $30. It is a buffet, but I checked it out and found it to be large with many options and well-stocked. Overall, I enjoyed the stay.

From the service ar the desk to the specific details of the room (clean, candy, autobar well stocked) this place was perfect. Employees sopke a variety of languages well, making it very easy to do the paperwork. I highly recommend this hotel, was just perfect after 2 weeks of cycling in country.

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Good value for the price. Convenient shuttle ride to airport. Fine, reasonably-priced restaurant. Good hiking/walking trails and park nearby. No T.V. news in English.

The complimentary airport shuttle is the best reason to stay here. Local restaurants and the train station are a 15 minute walk.

The Shuttle service makes it easy to access the hotel and back to the airport, the reason I chose this hotel. When I got there, I found it to be clean and comfortable, with very friendly and helpful staff. I appreciated the free Internet access from the computer located in the main lobby. The room was very adequate and the bed was especially comfortable, with the Euro-cover feeling very cozy. It merits the four star rating. If used as a place to stay and sightsee, it is 20 Kilometers from the city, a possible inconvenience. There is only a Supermarket within walking distance, along with a very good Chinese food restaurant. The hotel dining room looked inviting, but I didn't use it.