All hotels in Waterford, Ireland
1 room, 2 adults
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Bridge Street, Waterford, Waterford, Ireland, ‏‎800-491-6126
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3.7 / 5Good

Score breakdown (from 180 reviews)

Average rating for:

  • Cleanliness
    4.2
  • Service
    4.0
  • Comfort
    3.7
  • Condition
    3.8
  • Neighborhood
    3.5
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1.0 / 5Poor
"Horrible Experience"
When we arrived, the hotel front desk informed us that they had moved us to another hotel even though we had a confirmed reservation. They didnt compensate us or adjust the rate, nor were they at all apologetic. Instead they put us in a lower quality hotel facing an alley. Was the most disappointing hotel experience I have ever had not only in Ireland but anywhere abroad.
Genuine Hotels.com guest review
1 night romance trip Jul 17, 2015
Chad
US
3.0 / 5Good
The bar food was so so and took forever. I would not eat there. The room was very warm. Everything else was standard.
Genuine Hotels.com guest review
1 night romance trip Jun 16, 2015
A Traveler
US
2.0 / 5Fair
"Too many cons to come back"
Not recommending. Car park underneath the hotel is a 'marble in a maze' situation with pillars, electrical boxes, and yellow posts haphazardly placed throughout making it a garage only fit for parking a motocycle in - not a car! Then we had to wheel our luggage down the street and through the front doors of the hotel - which were not automatic - just to get into the hotel. Trucks unloading supplies throughout the night with yelling down the small street outside our window through the night. Broken beer bottles littered the hallways with towels outside our room door. When I drew the attention to management on this, however, their response was immediate. The room was very cold at night and the radiator was up as far as I could turn it, so I had to sleep in my winter coat to stay warm. That's not exactly a comfortable stay.
Genuine Hotels.com guest review
1 night family trip Mar 12, 2015
Robert
US
4.0 / 5Excellent
"Good hotel, great service"
First the good. The location is excellent, easy walk to center of town and only 1 block from the bus station. All the basics are covered nicely. The room was a good size and clean with a comfortable bed. Room had plentiful storage, electrical outlets, etc. Front desk staff were excellent and very efficient. A couple of issues keep me from giving an even better rating. We were there in March (8 degrees outside) and it was hot in the room even with the radiator turned off. We had to open the window and they did bring us a small fan. The TV has the most limited channel selection I've ever seen, especially in a hotel of this nature, only about 5 or 6 channels. Certainly we didn't come to Waterford to only watch TV but a decent channel selection should be a given. Also, we were able to hear a fair amount of noise from the next door room. However, these were small annoyances in an otherwise nice hotel.
Genuine Hotels.com guest review
3 night romance trip Mar 8, 2015
Kevin
US
4.0 / 5Excellent
"Nice but Noisy and the Wifi is Horrible"
Room was beautiful, but they had a very loud music party that kept us awake till after 2 am. They did reduce our rate for having to deal with it, but it kept us from getting sleep and in the morning it's noisy from traffic because it's on a major street. Also the wifi was horrible, almost non existent. Very annoying.
Genuine Hotels.com guest review
2 night romance trip Feb 26, 2015
Heather
US
5.0 / 5Outstanding
"Great location!"
Walked to all main attractions, Waterford Crystal and interesting museums. Theatre right down the street, enjoyed the play, "Crucible". Three course dinner for 2, with a bottle of wine, $65. Free parking! Spacious room for three, upgraded decor.
Genuine Expedia guest review
Other trip Sep 1, 2014
Carol
US
4.0 / 5Excellent
"Nice hotel"
We found the FirzWilton to be above average accommodation. Good size room, non-smoking, friendly staff.
Genuine Hotels.com guest review
1 night family trip Aug 24, 2014
Peggy
US
4.0 / 5Excellent
"Nice hotel with good location"
This is a clean hotel that's a little swanky. It's a block from the river and a little night life. They had a good band playing in the pub and wished they had played longer. The room was comfortable and the beds were comfortable.
Genuine Hotels.com guest review
1 night trip Aug 9, 2014
A Traveler
US
4.0 / 5Excellent
"Waterford, Ireland"
Waterford worth the 3 nights. Seems a little gritty initially, but this is a working town. Very friendly residents mad it a fun place. The Medieval museum is modern and interesting. Good tour guide (included in price). Shopping area is a little hard to find at first (just north of the clock tower, not the Reginald Tower), but there is both indoor and outdoor areas with good choices for shops and food.. Several Polish groceries, restaurants one block off the waterfront Quay are friendly and affordable. The hotel is not directly in the tourist area, but the 2 different walk routes to the main area (waterfront and 1 block off) provided 2 different views of the city. Both safe, just one was less traveled and let you see different eating places, shopping places. I liked the 2nd choice more.
Genuine Expedia guest review
Other trip Aug 2, 2014
Rob
US
1.0 / 5Poor
Not a four star hotel by any means. Breakfast was poor no fresh fruit. The covers on the ends of the two beds in our room were very dirty,I asked a member of housekeeping to remove them. We had no teaspoons to use in our cups and the carpet around the tea making area was stained. I personatley would not recommend or use the hotel again
Genuine Venere guest review
Other trip Jul 24, 2014
A Traveler
US
4.0 / 5Excellent
"We enjoyed it!"
We would stay there again. We thought the mattress very hard but learned that's the expectation of tourists in Ireland. The parking was convenient and the location nice; close to the water and near the three restaurants recommended by the locals we spoke with. If we go back, we would try a b & b for a less busy place. Two tour busses arrived so it felt a bit crowded.
Genuine Hotels.com guest review
1 night romance trip May 30, 2014
Sunny
US
3.0 / 5Good
Great front desk service; some lights in the room were burnt out; bed was quite hard. Several noisy drunk groups in the hallway after 11 pm (loud enough that they woke me up) - ie walls are thin. Location is adequate - Waterford is small enough that everything is within 1 mile walk. Hotel could use a refresh.
Genuine Hotels.com guest review
1 night trip May 9, 2014
A Traveler
US
3.0 / 5Good
"Too loud!"
Room on busy road with pub noise. We were there on a Friday and Saturday. Local hen parties jammed the place. The car park was full and we had to park by the river quay for 5 euro each night. Very inconvenient. Nice staff cannot make up for the quality and location on edge of town. There are better places.
Genuine Expedia guest review
Other trip May 13, 2014
A Traveler
US
4.0 / 5Excellent
"Nice hotel, easy to find not easy to park"
Hotel parking horrible but staff was extremely helpful and found us a place to park and brought bags to room. Hallway smelled of smoke but it was a completely non-smoking hotel. Food tasted delicious in bar area but some bones in fish and the live entertainment was great!! Room was clean and nice and slept well.
Genuine Expedia guest review
Other trip Apr 17, 2014
D
US
2.0 / 5Fair
"Surprises"
Surprised to learn the free parking was only from 6pm until 8am the next day. Then add it was across the street. I was not consider this a 4 star hotel. 75% of the tiles of the shower had mold.
Genuine Expedia guest review
Other trip Mar 29, 2014
SRO
US
5.0 / 5Outstanding
Food was fantastic room was nice and spacious hotel very modern bar staff very nice .
Genuine Venere guest review
Other trip Mar 24, 2014
A Traveler
US
4.0 / 5Excellent
"Fine stay"
All in all our one night stay at the Fitzwilton was good . By looking at the lobby and bar you would think the rooms would be a little more updated , but they were clean and the shower was amazing ! The only negative thing I do have to say is that as we were checking out they tried to charge us an extra 50 euro for a reason they didn't say even though we had already paid the full amount when we booked on this site.
Genuine Hotels.com guest review
1 night business trip Mar 6, 2014
A Traveler
US
4.0 / 5Excellent
"Nice and centrally located!"
Stayed here for one night in February 2014. In general a nice hotel, although a bit dingy in spite of the fact that it is fairly new. Rooms are large and our triple room on the top floor had TV and free wifi plus a coffee maker. The restaurant is good. Breakfast OK. All in all a good place for Waterford, but could need a minor overhaul to maintain the previous standards I assume it had in the beginning.
Genuine Hotels.com guest review
1 night family trip Feb 23, 2014
Anders J
US
3.0 / 5Good
"Good location, but not four stars"
This was a clean hotel, well organized and situated within Waterford. However, for the price and 4-star rating, I expected more in terms of quality of the room or quantity of the offering, as there was no breakfast included or onsite gym.
Genuine Hotels.com guest review
2 night trip Oct 26, 2013
A Traveler
US
4.0 / 5Excellent
"Nice hotel close to things to do"
Overall, it was a nice place to stay. My only complaint would be that our room opened to the street below, and at about 600AM-7AM large trucks begin to move in and out of the alley below and they make A LOT of noise. A trash truck came to pick up the trash and seemed to stop at EVERY stop on the street and then proceeded to compact trash at EACH stop. It woke us up early and we couldn't go back to sleep until it had gone... about 20 minutes later. We had to keep the window open because there was no AC in the room, otherwise we would have shut the noise out.
Genuine Expedia guest review
Other trip Oct 27, 2013
Stefani
US
3.0 / 5Good
Breakfast: a sign told us to wait until we got seated; nobody was interested to serve us; choise of meals was ok, but the dishes were dirty
Genuine Venere guest review
Other trip Sep 22, 2013
A Traveler
US
2.0 / 5Fair
"Disappointing hotel in Waterford"
Hotel s located directly across the bridge from the train station so it's a 5 - 7 minute walk to the hotel. The lobby is dark and small. Front desk staff isn't too friendly and didn't give us any information on the hotel or area. They did check us in quickly though. The decor in the room is disappointing. I must have misunderstood that the hotel was remodeled. There aren't any "extras" in the room (alarm clock, tissues, mini fridge, etc.) It was warm the two nights we were in Waterford, and the room did not have air conditioning which made sleeping very uncomfortable for two nights. I looked for a fan in the room and there wasn't one. Only one panel of the window opened up in the room so that didn't help much. Our room faced Bridge Street and with the window open, it was impossible to sleep. The cars and trucks driving by were really loud all night long!! The continental breakfast was average, nothing outstanding. Upon checkout a gentleman tried to charge me for the room that I had pre-paid for through Expedia. Thank goodness a woman who knew what she was doing assisted and confirmed that my card will not be charged again. I wold not return to this hotel, check out other hotels in the area - very disappointing.
Genuine Expedia guest review
Other trip Aug 22, 2013
MK
US
2.0 / 5Fair
"No parking. No view."
Fiasco trying to check in. Absolutely nowhere to park/unload luggage except the middle of the busy city street. No help offered by hotel. Just bad advice to park in the loading bay that was filled with parked cars that never moved. Hotel should have someone come outside and manage this personally when their parking is "permanently full for the evening. ". (Their description of the situation). Other city hotels physically send a bellhop out to help in these types of situations. Really unpleasant experience at a hotel we had really been looking forward to.
Genuine Hotels.com guest review
1 night family trip Aug 10, 2013
Robin
US
4.0 / 5Excellent
We had a very good experience at the Fitzwilton Hotel. When we arrived we discovered we had accidentally taken a camera from the home of the person we were staying with the prior evening. At reception, Steven,on duty at the time, helped us with calling back to the home and trying to contact the owner. He also offered to help us mail it back. He went well beyond the call of duty. We were very impressed with his willingness to help. Since initial impressions are so important, he couldn't have left a better first impression. We thank him and all the staff of the Fitzwilton. Well Done.
Genuine Hotels.com guest review
2 night trip Jul 27, 2013
Martin
US
3.0 / 5Good
"Decent hotel near downtown area."
Stayed here one night on a cross country visit of Ireland. The hotel was adequate but not stellar. There are many manual doors in the hallways which are a real pain if you have luggage tote...maybe a fire regulation or something? Elevators are very small too. However the room was clean and "ok" and the hotel was quiet at night. Decent value for what I paid to stay there and the convenience of being able to walk to all the downtown attractions.
Genuine Expedia guest review
Other trip Jun 30, 2013
IndyRob
US
5.0 / 5Outstanding
"FitzWilton"
Very nice place with a great staff. Did notice the street it is on gets a little seedy as the night gets more late.
Genuine Hotels.com guest review
1 night trip May 17, 2013
A Traveler
US
4.0 / 5Excellent
Staff was friendly and the hotel bar was a great place to unwind. Hotels located within walking distance to many wonderful pubs and the House of Waterford. Rooms were spacious.
Genuine Hotels.com guest review
1 night trip with friends Mar 28, 2013
Deb B.
US
3.0 / 5Good
"Very nice!"
This was a nice clean hotel, but hotel parking very limited. We had to use the public parking so we had to pay to park. Otherwise, enjoyed our stay.
Genuine Hotels.com guest review
1 night trip Feb 22, 2013
A Traveler
US
3.0 / 5Good
"ok"
The hotel itself was fine. The staff was great! the room we had was a "family room" and it was old and dated, clean but still very old. Also breakfast was supposed to be served at 7:00 am but the food was not out until 7:10, important due to the fact that we were trying to catch a 7:50 bus that morning.
Genuine Expedia guest review
Other trip Dec 2, 2012
Dan
US
5.0 / 5Outstanding
Parking close by and the hotel was easy to get to. A 15 minute walk from Waterford Crystal.
Genuine Hotels.com guest review
1 night trip Sep 12, 2012
A Traveler
US
4.0 / 5Excellent
"Great place but no AC"
AC people, AC. It's hot enough there to install AC.....yet they don't. Otherwise a great place and the staff is awesome, very accommodating.
Genuine Expedia guest review
Other trip Aug 30, 2012
A Traveler
US

The following English reviews were posted by hotels.com guests from other countries:

2.0 / 5Fair
"Disappointed"
Location was good.Room was clean and basic. Breakfast selection and quality of food was very poor. Overpriced from what was offered.
Genuine Hotels.com guest review
1 night family trip Jul 4, 2015
Elaine
IE
4.0 / 5Excellent
"Mid-Week Break in Waterford"
Great hotel to stay at - Free parking is very limited and quite difficult to use (tight spaces) - Hotel restaurant closed on Mondays.
Genuine Hotels.com guest review
3 night romance trip May 26, 2015
Gerald
IE
2.0 / 5Fair
"June"
Not what we were expecting at all .. Our room was v v small .. Bed was for one person only .. Barely enough room to open the wardrobe .. Won't be going back or recommending .
Genuine Hotels.com guest review
2 night romance trip May 30, 2015
A Traveler
IE
5.0 / 5Outstanding
"Will certainly return"
Great trip to Waterford, staff are great and hotel location is perfect
Genuine Hotels.com guest review
2 night trip with friends May 23, 2015
Denise
GB
3.0 / 5Good
"If you like tepid breakfasts"
Was denied a nightcap drink by surley night-porter. Buffet breakfast tepid at best in the morning. Not good.
Genuine Hotels.com guest review
1 night business trip May 17, 2015
Kevin
GB
5.0 / 5Outstanding
"Nice hotel"
Nice hotel and friendly staff. Good food in the bar and at breakfast.
Genuine Hotels.com guest review
1 night family trip May 7, 2015
Robin
AU
3.0 / 5Good
"Ok for the money"
Functional bedroom. Clean but the bed was very hard. Friendly, helpful staff. The bar was ok, but had a pretty limited selection of beer given the rich variety produced and available around Waterford.
Genuine Hotels.com guest review
1 night romance trip May 15, 2015
Padraic
IE
4.0 / 5Excellent
"Town of crystal"
Staff friendly and professional accommodation comfortable . WiFi worked well in room
Genuine Hotels.com guest review
1 night family trip May 6, 2015
Leanne
AU
3.0 / 5Good
"No longer a 4*"
I was disappointed as soon as I arrived as I had stayed here 4 years ago and I thought the hotel had really deteriorated since. The room was a little shabby, pillows flat etc. I could smell smoke from lots of the rooms around the corridor even though it supposed to be non smoking. However, we ate in the bar that night and it was very nice and their was music. Overall, the hotel was just ok. I don't think I would go back again.
Genuine Hotels.com guest review
1 night romance trip Apr 11, 2015
paula
IE
5.0 / 5Outstanding
"Bad choice"
Room was booked as a double room for an anniversay but on arrival was told only option was a single room or a disabled room . Also expecting a car park as advertised but had to pay for road parking at my cost and my partners . Very dissapointed and embarrassed as was trying to surprise my partner .
Genuine Hotels.com guest review
1 night romance trip Apr 18, 2015
A Traveler
IE
5.0 / 5Outstanding
"Lovely stay"
Good location. Friendly staff. Room clean. Free wi-fi. I had a lovely stay
Genuine Hotels.com guest review
2 night trip Apr 9, 2015
uchenna
GB
4.0 / 5Excellent
"Hotel was good."
Experience was pleasant, no negatives but it was bit pricey as we went over a Easter Bank Holiday weekend, so there was no super value for bang. But not bad -
Genuine Expedia guest review
Other trip Apr 12, 2015
Mohan
IE
3.0 / 5Good
"Waterford stay"
Stall were very helpful.Rooms were spotless.The downside was the tv was a tiny unable to view.
Genuine Hotels.com guest review
2 night family trip Mar 13, 2015
A Traveler
IE
4.0 / 5Excellent
"Delicious breakfast."
A pleasant stay and a delicious breakfast. It was difficult to get parking when we returned to the hotel in the evening.
Genuine Hotels.com guest review
1 night family trip Mar 5, 2015
Dorothy
GB
5.0 / 5Outstanding
"Wonderful hotel near Waterford waterfront"
This is the second time we have chosen this hotel for an overnight stay; and on neither occasion have we been disappointed. Car park is convenient; and the hotel is spotlessly clean, with very helpful and pleasant staff.
Genuine Expedia guest review
Other trip Feb 22, 2015
Mark
GB
4.0 / 5Excellent
"Weekend away"
Great weekend will go again
Genuine Hotels.com guest review
2 night romance trip Jan 30, 2015
John
IE
5.0 / 5Outstanding
"overnight stay with family"
hotel was very nice clean,staff were all very friendly, rooms were clean, spacious and comfortable....would definately return, liked the fact there was an under ground carpark at the hotel as well.
Genuine Hotels.com guest review
1 night family trip Jan 18, 2015
Demelza
IE
2.0 / 5Fair
"Fitwilton hotel - dissapointing"
Very dissapointing. Basic room, uncomfortable bed, lot of outside noise.
Genuine Hotels.com guest review
1 night romance trip Jan 3, 2015
Barbara
IE
3.0 / 5Good
"Good value hotel."
Good value for money hotel. Parking onsite. Clean rooms. Good breakfast. Friendly staff. Only criticism would be the noise from the traffic which unless you change the windows there isn't a great deal you can do about it.
Genuine Hotels.com guest review
1 night business trip Dec 17, 2014
Chriistopher
GB
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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