Shangri-La's Mactan Resort & Spa - Lapu Lapu

This hotel is located right in the heart of the shopping district.The Subway system is accessible and is easily the cleanest transit system I have ever seen. The concierge was very helpful setting up dinners and providing info. Make sure you get a reflexology foot massage...you may shed a couple of tears, but it will be worth it ;-)

Genuine Hotels.com guest review

My husband and I were really excited about staying at this hotel. The trip was our "baby moon" and also my birthday celebration. Unfortunately, the hotel was just not the 5-star hotel that it had claimed to be. We've stayed at many resorts in our 2 years of travel as expats and this was by far the worst. Everything is overpriced and the staff were quick […] to turn our complaints back on us... we were the ones with the problem they said. I kept telling my husband that I felt like a third class citizen on the Titanic. If the Shangri-La boat was sinking, they'd save the Ocean Wing people first, the staff second and then us. Pros: - Beautiful beach (a little rocky though) - OK breakfast buffet - CHI spa is wonderful (expensive, but worth it) - Shuttle service to Cebu city and airport ($) - Great gym (friendly staff) - Room service Cons: - Smoking (floor non-smoking, but smoking anyways) - Rude staff - No chairs at pool or beach (beach staff tipped to put towels on chairs for guests at 6 AM!) - Expensive (everything costs money, even kids activities; on excursions you are nickeled and dimed) - Hard bed - Doors slam loudly when shut; woke us up at all hours - Outdated room (unless you pay a small fortune and stay in the Ocean Wing) - Felt very isolated at hotel because not a lot of options - Very crowded when we were there Such a disappointing trip. We have no desire to return to the Shangri-La in the Philippines and are re-thinking staying at others in the future. Read more

Genuine Expedia guest review

First time in Philippines, first time at a Shangri-la Resort, and couldn't ask for anything better!

Genuine Expedia guest review

Too expensive for the services offer during our stay and you still have to pay for all activities on spot. Will not come back. They lost our booking coming from Expedia so we were not sure what to expect a few hour before getting there.

Genuine Expedia guest review

We were there for our wedding ceremony and reception. What an amazing experience! Staff were above and beyond in their helpfulness and friendliness. It is a luxury resort. The grounds were great, beach is pristine and food is excellent. I got to experience a standard room, Ocean Club room and the Panorama Suite. All wonderful! Would love to go back. […] It's definitely a feel of paradise in Cebu. Read more

Genuine Expedia guest review

The best resort hotel I've stayed at! No one can top the Filipinos when it comes to service & hospitality. Take the best service you have ever received and times it by 5; that's Shangri la. I'm comparing it to the 5 star resort i worked at and the service I've received as a Hyatt premier client. This place is not for the loud party crowd. We enjoyed […] the quiet. Their swimming pools and snorkeling reef were very enjoyable for athletes like my husband & I. Ocean swims can start as early as 6. For picture takers & nature lovers we recommend waking at sunrise for the best light. The buffets at Tides are a terrific value, and delicious for foodies! The emphasis is Asian cuisine. You can try a bit of everything. We also enjoyed the free newspapers every morning. A great place for families as well. You must stay if you come to Cebu. We also enjoyed shopping at the SM Mall. The prices are much better than US. Read more

Genuine Expedia guest review

The hotel property was beautiful. Beach was unbelievable. Hotel staff was very nice but the guest relations desk was not that informative if you had questions about the resort. I had to get calls back on really simple questions. My only real issue with the hotel is that there is NO ADULT POOL :-( No adult area. You don't travel across the world to a […] 5 star hotel to hear screaming kids or them splashing water at you. There are 2 pools there and a kids pool area . The main pool and the kid area should be for familys and who ever wants to go to that pool. The ocean pool that is near the ocean wing should be an adult only pool. Even worse, the ocean pool closes at 6 so you are forced to go to the main pool. Being in the Philippines were it is hot and humid, the pool closing at 6pm is ridiculous. Don't get me wrong I love kids we have 5 of our own. But sometimes you want to get away and just relax. We even go on cruises with our kids and there is still an adult pool and adult area on every cruise ship to relax with your spouse. Spa services were very cheap, I like that. Breakfast was included with the room and was excellent. I would definitely stay again but not until there is an adult area. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

Service at this resort was very good. All needs were met with a friendly smile. The resort area is very clean - and the beach area has all the ammendities. I would recommend this resort to couples or families.

Genuine Expedia guest review

A beautiful spot with a lovely private beach and amazing swimming pool. The kids were fully entertained the entire time.Sea life so close to the shore made for fantastic snorkelling for all the family. A short 15 minute ride from the airport by air conditioned hotel coach made it hassle free. Lots of good food options. Cowrie Cove is a beautiful setting, […] however the seafood was disappointing - stick to the meat and vegetable dishes. Tides buffet was a great selection and the theme nights were very well done. We stayed in an Ocean Wing refurbished room and it was comfortable, clean and well decorated. It had a bit of an unpleasant smell which was the only problem we encountered. A great idea to have a small telescopic clothesline on the balcony for all those wet swimmers. We are already planning our next visit Read more

Genuine Expedia guest review

Great resort. Next time we go to cebu we will be staying here.

Genuine Expedia guest review

This Shangri-La was amazing. Not only did the sprawling resort and amenities provide a 5 star experience, but the service was - by far - better than I could have imagined. Every single staff member was genuinely friendly, courteous, and constantly looked for ways to make our stay more enjoyable. If you are planning a relaxing getaway at a world-class […] resort, you need to consider the Shangri-La in Cebu. Read more

Genuine Expedia guest review

A beautiful and well managed hotel. Only downside: slightly too big for our european taste...

Genuine Expedia guest review

Never need to get out of the resort, plenty to do within the resort; nice beach although very crowded, very difficult to find a spot at the beach or pool area if you arrive there after 10:30AM. Went between Dec 24 and 28th; Rained for a couple of days which left us with very little to do, however plenty of children's activities; Hotel staff were very […] innovative arranging for movie marathons, childrens activities including a pizza bake off contest. Read more

Genuine Expedia guest review

The Shang-ri La brand excels on providing the best hotel service in the world and the Mactan Resort & Spa represents that statement very well. From the check in to the check out, everything was perfect! We are greeted without hesitation at the door, our bags are tagged and grouped for delivery to our room. We are given fresh juice at the Front Desk […] and are greeted with a smile and a hello by every employee that we pass by. Rooms are very nice, clean, and very well maintained considering the hotel isn't that new. The bathrooms are big (our tub looked slightly old and dirty, even though it wasn't) and there are speakers in the bathroom, so that you can hear the TV or set up mood music. There is so much to do in the resort besides the typical swimming, waterslides, and sunbathing. The resort is on the beach, with the ocean there for swimming (it was a bit rocky for walking in) and lots of beach chairs. The service was a bit slow on the beach because there were no flags or ways to notify the servers that you needed them. There were always enough beach and pool chairs available even though the resort was busy. It never felt over crowded. There is also a 6- hole pitch and putt golf course (if you don't mind sharing, I recommend paying for 1 set of clubs and sharing to save money), water basketball, volleyball, giant chess, a Time Zone, badminton, computer room, X-Box to play with, Adventure Zone (place to drop off your kids with a ball room, arts and crafts, etc), 3 or 4 restaurants and much more. I would recommend this place for families or couples. The spa is supposedly world reknown, but the prices were beyond even US prices, so I didn't have a chance to try it. It was so relaxing and I will definitely return to this place! Read more

Genuine Hotels.com guest review

If you go for the family vacation, the best, but business no no no. Too far from everything.

Genuine Expedia guest review

Very kids friendly. The hotel beach is a great snorkeling place. Lots of fish. To our expeirence, it is only second to the Great Barrier of Australia and sina-island of Egypt. To my son, a first time snorkeler, it was very exciting. He just snorkeled every day and did not even care to spend time in the swimming pool. They also have nice pools with water […] slides, mini-golf, in-door kids adventure zone. The food is so so. Spa rooms look nice but we did not use. The resort is good and suficient. No need to go out. Out side neibourhood is not that nice. The location is isolated from outside world. Hard to get a taxi, but the hotel provides shuttle bus to town center and airport with charge. Read more

Genuine Expedia guest review

beach property is unbelievable

Genuine Expedia guest review

Excellent place to chill Out ESP when you have yOu have young children with you. Shang has all sorts of program lined-up for the week for everyoneto partake be it adult or child focused activity. Great outdoor activities too...didn't really have to leave the resort!!! Lots of restaurants to choose from to suit your palate for the day!! Wide selection […] of dishes from different flavors arOund the world - truly won't let you down. Read more

Genuine Expedia guest review

I stay at the EDSA Shangri-La when I visit Manila every 3 months for business. I have had both good and bad experiences, but overall it always feels like a vacation getaway rather than a business trip. The staff is courteous and helpful, the hotel always helps you feel right at home, and teh pool side bar really helps ease the pain of being away from […] home. Although the prices are a bit high for room service and drinks, the hotel makes it worth every penny. Read more

Genuine Expedia guest review

Shangri-la mactan cebu not a 5 star, I would say it's a 4 star, My husband and I stayed for 2 weeks room is small, old T.V , the bed uncomfortable. I had to get another room for my parent's, and they dont activate the key for 2 nights i was dissappointed. The staff are friendly and clean sorroundings. , i had try pizza , seafood, buffet and even chinese […] food it was ok ...They charge you on EVERYTHING and OVERCHARGE! so, becareful... Read more

Genuine Expedia guest review

Superb, diamond class hotel. Will be back in future. However, Iook forward to stay in another Shangri-La hotel/resort in other countries.

Genuine Expedia guest review

This was my second visit in a month. I love this place and the staff. It's a fabulous location that is easy to get to. On this visit I was given a room that smelled quite bad. I mentioned it on check in but didn't ask for another room. After I spent some time on the beach I was ready for sleep (I work nights). The room smelled too bad and was very noisy […] as it was located by the elevator. After complaining the manager called to tell me there was another room available and the staff would move me. I was very pleased and the rest of the stay was incredible. A great customer organization really shows when handling less than great customer experiences. The Shangri La management took care of me. I appreciate how this was handled. Read more

Genuine Expedia guest review

Cebu airport was horrible. I will not go to Cebu anymore in the future. We stayed 2nights in Marriott in Cebu city and 4nights in Shangri-la booked from Expedia. Marriott level was low. However, it was as we expected considering their price. Shangri-la was unsatisfactory level of what we were expected considering their high price. Reception was very […] good. However, room was not. They do not set-up/make-up the room thinking on customer's side. ie. Water does not sink well from the bath when I took shower / irregularity of the beds(we asked them to stick two double beds so my wife and bay can sleep together) / bed smell on pillows. Facilities were ok. especially, the beach was excellent. However, attitude of some of employees were rude(some from Tides restaurant, and reception when I called from my room). I guess they do not get payed well. I do not suggest to take food from AQUA restaurant. This restaurant was the most terrible restaurant I have taken in 5star hotel in my life. As an overview Cebu is a bad place for travelling. The following answers will be answers of shangri-la and my rating will be based on quality considering their price. Read more

Genuine Expedia guest review

Hotel was fantastic, especially for family with kids. It has several pools, its own beach, many complimentary activities and several restaurant. What I really enjoyed was BBQ Buffet at the Buko-Bar. You can enjoy buffet with cultural performance. BTW it was a bit difficult to catch a taxi.

Genuine Expedia guest review

What a dissapointment ! I stayed because of the good name of the hotel chain and because I wanted a relaxing vacation. The service at check in was great, the room itself was no different than any other chain hotel , the AC did not work had to call maintenance twice also the TV very old meodel no flat screen plasma here. For the price I paid it was not […] worth the money. The resort was huge, private beach- full of kids ! Like staying in a school or a huge holiday camp for Japanese tourists. The 9am breakfast was chaotic, full off people, full of children running around-madness not relaxing at all. The waiting staff were overwhelmed, poor service there. The restaurant Tides - not great food, I ordered the "Chefs Specialty" of fish and chips - frozen white fish in batter non tasting with cold fries, completely horrible. I would not stay here again. If your looking for luxury in comparison with the price they are asking, dont stay here try another resort. Read more

Genuine Hotels.com guest review

Very overpriced for what you get in return. They nickel-and-dime you 'till you leave! Very nice and courteous, but not what I expected for the money. The rooms were just adequate and next time in Cebu, I will consider the Hilton for half the price and a nicer view of the ocean. Additionally, if you stay at the Shangri-La, there is no nightlife and you […] may as well stay in your hotel room. Read more

Genuine Hotels.com guest review

The hotel has excellent service and very accomodating staff.

Genuine Hotels.com guest review

Shangrila Mactan Resort was he best hotel I have ever stayed with. Everyone was so nice and professional and treated us like VIP during our entire stay in the hotel. The breakfast buffet was delicious with various variety of foods to choose from. The beach was like a huge aquarium with plenty of beautiful fishes sorrounding you in the shallow water. […] Most importantly, the service was superb. I will definitely come back with my family and stay in Shangrila again! Read more

Genuine Expedia guest review

Just spent a weekend here but really enjoyed it. The hotel is just 15 minutes from the airport but feels secluded. There is good security and you feel in a haven here. You are cut off from the outside world and if that is what you want this is a great place. It is a big place but well equipped for the number of guests with multiple restaurants, a big […] main pool etc. etc. Had fun doing pitch and putt golf too. The staff are smiling and friendly in true Philippines style. One nice thing is there is a good choice and mix of air conditioned and non-A/C space. Read more

Genuine Expedia guest review

This was our first family trip to Cebu and Shangrila turned out to be a fabulous choice for us. We stayed at the resort for 10 days and the hotel facilities, especially the pools are great and the link to the beach is awesome. Service at this resort was outstanding. As soon as you walk in the door, and wait in the line for check in, someone brings a […] nice cool mango juice and it was something I wasn't expecting so was impressive from Day1. My family will definitely go back to the same resort in Cebu in the future! Read more

Genuine Expedia guest review

Great

Genuine Hotels.com guest review

Really doesn't compare well with the newer 5 star hotels one can stay in. This would not be in my top hotels of the world list and I would rate it as a 4 Star hotel really. But it's not bad and it is very friendly. Check-in could be faster, stayed here twice and had to wait 45mins for my room to be ready. Nice beach and swimming area.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Nicest hotel we've ever stayed at! Thanks for a great time!

Genuine Hotels.com guest review

all aspect are preferrable

Genuine Hotels.com guest review

Had a good time and enjoyed the very high standards of service and efficient, warm and professional staff. Would have been nice if there were more casual outdoor options for light meals. Main disappointment was with hotel's lack of response to my query for ideas for my husband's birthday surprise -- we had taken this trip for that purpose and I wanted […] to make it special, but little effort was made to follow up - a disconnect between front office (reservations) and whoever else was responsible for guest requests. Read more

Genuine Hotels.com guest review

We left my kid in The adventure zone, she joined many activites that fulfill all her time. The staff are nice. There are many fishes is the private beaches. We stayed in the hotel for two days and night and enjoy the facilities. However, it is heaven and earth outside the hotel.

Genuine Hotels.com guest review

One would expect the food in this hotel to be top notch. At a late night dinner and eat the salad that was contaminated. Good thing i had my own medication but nothing came out of the deem investigation of the staff what i told them of the problem. Disappointing. Will not go back there any more.

Genuine Hotels.com guest review

We had the most enjoyable stay with the whole family. I have to mention that the present General Manager is doing a GREAT job! My daughter left her diamond necklace and it didn't get lost! Thanks a lot!

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

45 mins from Cebu city centre but a bus is available for the shoppers. Hotel a bit of an ugly building but gardens are beautiful, beach and sea are clean and staff are wonderful. Probably the best hotel in the area.

Genuine Expedia guest review

I found the hotel okay but value for money the Boracay Shangri-La is far superior! As other reviewers have commented the onsite dining is expensive compared to other locations. The hotel has a nice private beach but outside of the hotel life is pretty grim and the traffic into town is often terrible, so a quick shopping trip takes three to four hours. Overall […] okay but having been to Boracay this is a poor second. The staff were excellent. Read more

Genuine Expedia guest review

An excellent hotel located in Cebu. Staff are extremely friendly and attentive. Rooms are well maintained, and the hotel has excellent facilities

Genuine Expedia guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Wonderful! The hotel is really good. Easy to access to all its facilities. choice of two nice swimming pools, beautiful private beach. Restaurants are good and especially the excellent seafood in the Chinese restaurant. The hotel is not just good for couple for but also excellent for kids.

Genuine Hotels.com guest review

空港からの立地条件がよく、ホテル内でゆっくりすごすには最適。レストランの数は少ないが、安定した味付けで大外れはなかった。町の中心からははずれているため、ホテル周辺にめぼしいものは何もない。サービスもよかった。大きくケチをつける箇所はなかったが、ホテルの規模、内容、料金のバランスを考えると、そう何度も足を運びたくなるホテルではないと思った。

Genuine Hotels.com guest review