All hotels in Honolulu, Hawaii, United States of America
1 room, 2 adults
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400 Royal Hawaiian Avenue, Honolulu, HI, 96815, United States of America, ‏‎855-239-9399
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3.6 / 5Good

Score breakdown (from 1,269 reviews)

Average rating for:

  • Cleanliness
    3.8
  • Service
    4.2
  • Comfort
    3.5
  • Condition
    3.5
  • Neighborhood
    3.9
3.0 / 5Good
Cheap. Free internet. Laundry facilities were nice to have. Coffee shop and a restaurant attached . Bar in the lobby was small but nice touch.
Genuine Expedia guest review
Other trip Jan 30, 2015
A Traveler
US
4.0 / 5Excellent
"Great location and value"
Great location and service. Try to get a room in the main tower. Can't beat the value.
Genuine Hotels.com guest review
2 night business trip Jan 25, 2015
Adam
US
4.0 / 5Excellent
"Nice!"
Friendly front desk. Talked to 3 different people and they were all great. Room was super tiny!!! Great balcony though. Fridge in room was a very pleasant surprise. Location was perfect, right smack in the middle of everything.
Genuine Hotels.com guest review
1 night trip Jan 24, 2015
Chapalet
US
3.0 / 5Good
"JUST OK"
ROOM WAS OLD AND HAD SLIDER WINDOW ON A COMMON OUTSIDE BALCONY LIKE AN APARTMENT. DIDNT FEEL SAFE LEAVING ANYTHING IN THE ROOM COULD BE BROKEN INTO EASLILY
Genuine Hotels.com guest review
2 night business trip Jan 21, 2015
A Traveler
US
5.0 / 5Outstanding
"Will be back"
Clean, older hotel planning a remodel in the future. We stayed in the tower and it was far enough from the main street so quiet. AC was whisper quiet and efficient. Staff couldnt do enough to please us. Like their efforts to conserve....every 3rd day linen change and recycle cans in the room. Have stayed there before and will definitely go back.
Genuine Expedia guest review
Other trip Jan 23, 2015
Phyl
US
4.0 / 5Excellent
"Courtyard on Waikiki Beach"
The check in was quick and the concierge was very helpful in re-arranging the tour to fit our schedule. The restaurant was tasty and priced about average for the area. Only a few blocks from the beach and the main shopping area between the beach and the hotel.
Genuine Expedia guest review
Other trip Jan 20, 2015
A Traveler
US
4.0 / 5Excellent
"Nice ,but a little tiny"
Price, convenient to stores and beach, and in good condition. Our only objections were the room was tiny, and a little musty. Overall a nice stay. Would stay again.
Genuine Hotels.com guest review
3 night romance trip Jan 10, 2015
A Traveler
US
4.0 / 5Excellent
"Very good hotel"
Not enough towels.
Genuine Hotels.com guest review
1 night romance trip Jan 10, 2015
Byron
US
2.0 / 5Fair
"Dirty, Skanky, Pubic hair (not mine) in bed, etc."
Mostly disappointed in the cleanliness and value for services charged.
Genuine Expedia guest review
Response by Courtyard by Marriott Waikiki Beach
Aloha 6yrs, 70%travel, We sincerely apologize for the cleanliness issue with your room. Please know this is not indicative of our high standards of service and have informed the appropriate department manager. Thank you for bringing this issue to our attention and we hope to have another opportunity to regain your confidence. Mahalo.
Other trip Jan 12, 2015
6yrs,70%travel
US
3.0 / 5Good
"Rooms for a couple ONLY, w/ maybe a small child"
Two large teen boys & I traveled to Hawaii, they were there for first time. Listing said could sleep 4 in each room, that is a joke. Reserved a King w/ queen sofa bed, got a queen w/ a full size MISERABLE, unable to sleep on full size sofa bed.Hotel Does NOT have rollaway beds. I wound up on the wretched mattress on the floor w/ several comforters under me to cushion the prongs of the 3" thick Inner spring mattress. UGH.No one over the age of 9 could sleep comfortably on those sofa beds. Just not possible. Hotel is very limited but the people are great. I would only stay there again if just 2 of us or could afford 2 rooms. Room was clean & in other ways met our needs. Great staff. Not a luxury place by any means but convenient to most everything. On bus lines.
Genuine Hotels.com guest review
8 night family trip Jan 1, 2015
Patrice L
US
2.0 / 5Fair
"Nice staff & good location"
Room the size of a closet, king bed the size of a queen and had mattresses stacked to high, The most un comfortable bed I have ever tried to sleep on any movement and the whole bed shook. A/C was all the way on or not cooling. The room was not very clean dirt and debris on floors and hair all over bathroom. Floors were uneven slopeing in all areas, Entry door stuck door needed to be trimed down. I do not do reviews normally but this was one of the worst interisland stays in the last 35 yrs. I have stayed in this hotel in the past and liked the rooms until now. Will not come back unless I hear about new maintenance and units refurbished.
Genuine Expedia guest review
Response by Courtyard by Marriott Waikiki Beach
Aloha John, Thank you very much for your comments and review. We apologize we weren't fully able to meet your expectations on this past visit. We do have several improvement projects scheduled for this year to address many of these conditions you described. We will also inform our Housekeeping department to go over their standards with their teams. Thank you again for your feedback. We hope to have a much better product for you on a future visit. Mahalo!
Other trip Jan 8, 2015
John
US
2.0 / 5Fair
"Small rooms, high prices, shoddy carpet. No worth"
Small rooms, high prices, shoddy carpet. Not worth the price. Best thing about this place is the pool and hot tub. Outside of that it is in need of renovation.
Genuine Expedia guest review
Response by Courtyard by Marriott Waikiki Beach
Aloha slx2100, We apologize that our facilities and rooms did not meet your expectations. We do have a refurbishment project scheduled for this year to address the carpet situation which will include the Royal Hawaiian Tower and all of our standard rooms. Thank you very much for your feedback, and we hope you have a chance to see these improvements on a future visit to Waikiki. Mahalo!
Other trip Jan 6, 2015
slx2100
US
3.0 / 5Good
"Overnight in Waikiki"
We had 3 rooms in the older tower of the hotel. Because the elevator was not working properly the cleaning staff did not have any of our rooms ready at the guarunteed check in time. Since we had arrived early and hoped for an early check in for at least 1 room, it was an inconvenience. Other than that it is a decent, clean, comfortable hotel. We got a very good price given its convenient location in Waikiki.
Genuine Hotels.com guest review
1 night family trip Jan 3, 2015
Kelly
US
4.0 / 5Excellent
"Nice clean hotel room"
Staff was pleasant and helpful, we enjoyed our stay.
Genuine Expedia guest review
Other trip Jan 6, 2015
A Traveler
US
3.0 / 5Good
"Nice hotel, terrible service"
The hotel is quite close to the shops and about 3 blocks from the beach, and clean. However, the service was terrible, the people doing the check in were rude, slow (it took forever to get my room). I had to get my own suitcases to the room because they were "too busy". I think the hotel has good facilities, just needs better service
Genuine Expedia guest review
Other trip Jan 5, 2015
Natalia
US
3.0 / 5Good
"Disappointed"
The location was good, but parking was expensive. -Room looks clean, but our white socks got dirty quickly; we noticed a lot more later (bird excrement and tear on the curtains, mildew on shower, makeup on the sheets, and dirty cups in the bathroom (that had paper covers on them). The hand soap was in a wet box too, which makes me think it was used. -Our tower only had one elevator for 13 floors, wait times were long. -On the night we stayed, there was a terrible storm and all the hallway walkways to the units were soaked. There was no way to get to the units without getting wet. -The alarm went off around 9pm telling everyone to get out of the hotel. -I liked the staff. They were very friendly and tried to sympathize with us. Requests for new glasses, towels, shampoo where addressed quickly, as well as a request for a crib for my baby. I also had a problem with my parking billing. I parked for one night but was charged for three-- they took care of that right away without question. -Overall, not a bad place but rooms need to be cleaned better and problems addressed.
Genuine Hotels.com guest review
3 night family trip Dec 31, 2014
George
US
4.0 / 5Excellent
"nice place for a quick stay"
Nice place, rooms are small, and its not "steps" to the Beach, its 4 or 5 blocks. Nice place, but not on the beach.
Genuine Hotels.com guest review
1 night trip Dec 30, 2014
Thomas
US
5.0 / 5Outstanding
"great vacation"
Heidi at front desk was great we had early check in and she was so pleasant she remembered our names .great experience.
Genuine Hotels.com guest review
1 night romance trip Jan 1, 2015
andrea
US
4.0 / 5Excellent
Hotel is back a few streets from the beach, which made it a great place to stay because it was quite at night. Rooms was clean and updated.
Genuine Expedia guest review
Other trip Jan 4, 2015
Chris
US
4.0 / 5Excellent
"lodging"
Check in staff very accommodating. Got a handicap room because only one avail for early check in. Bed not in a good spot with air conditioner blowing all night on us. We had o reverse sleeping position so we put pillows at foot of the bed. Would help to relocate the bed, the air conditioner was brutal.
Genuine Expedia guest review
Other trip Dec 24, 2014
Kay
US
3.0 / 5Good
"Close to shopping"
The staff is excellent and the lobby is nicely updated. The rooms were cramped and not renovated, there was mold in the floor tiles and in the shower. It's a shame they can still charge so much for a nasty room. There is only valet ($$$), I recommend it because there is not very much side street parking. Nice location to the shopping centers and the beach.
Genuine Expedia guest review
Other trip Dec 21, 2014
Ash
US
2.0 / 5Fair
The bed was very uncomfortable. Bathroom very small; no tub, just a small shower.
Genuine Expedia guest review
Response by Courtyard by Marriott Waikiki Beach
Aloha, Thank you for your comments. We sincerely apologize that our beds did not meet your expectations and our showers were too small for your needs. We continue to work with our ownership group to make enhancements to our product for our guest's enjoyment. We truly appreciate your feedback and look forward to seeing you again in the future. Mahalo.
Other trip Dec 16, 2014
A Traveler
US
3.0 / 5Good
"Decent"
Paid for a suite and was put in one of the older unremodled towers. The room seemed outdated so I went over to check out my friends king size bed standard rate room in the main hotel tower and it was nicer than my room. Make sure you go for the main tower.
Genuine Hotels.com guest review
1 night trip with friends Dec 11, 2014
A Traveler
US
3.0 / 5Good
"traveling in Hawaii"
•Hotel amenities
Genuine Hotels.com guest review
5 night romance trip Dec 4, 2014
Chao-yuh
US
2.0 / 5Fair
"Room was dated. Lobby nice and new-looking."
Great staff. Clean but dated suite. View overlooking empty lot. No suites overlooking the pool.
Genuine Expedia guest review
Response by Courtyard by Marriott Waikiki Beach
ALoha Daphne, Thank you foryour review. We apologize we weren't able to fully meet your expectations on your recent visit with us. Please know we continue to work each day along with our upper management to make necessary improvements and schedule projects to provide our guests with a great product, and we do want to inform you we have some refurbishment work scheduled for 2015. We hope to earn another chance to regain your confidence on a afuture visit. Until we meet again, much Aloha and Happy Holidays to you and yours!
Other trip Dec 9, 2014
Daphne
US
4.0 / 5Excellent
"A little r&r"
Nice hotel with good service! The rooms were a little outdated in the pinaple tower we stayed in but very comfortable! Great location to bars restaurants and shopping!
Genuine Hotels.com guest review
1 night trip with friends Dec 5, 2014
A Traveler
US
4.0 / 5Excellent
"Great location & overall conditions"
Located only a very short distance to the beach and at the center of everything? N
Genuine Expedia guest review
Other trip Dec 5, 2014
MJ
US
4.0 / 5Excellent
"Good hotel in a good location"
The room was clean and comfortable and the hotel met our expectations.Its just a block away from the shopping center and beach and the staff were friendly and helpful.
Genuine Hotels.com guest review
2 night romance trip Dec 1, 2014
Vijaya L
US
3.0 / 5Good
"One night stay for a wedding"
Great location, friendly staff, but very loud location and rooms are small.
Genuine Expedia guest review
Other trip Dec 4, 2014
Michelle
US
3.0 / 5Good
"Friendly staff, but would avoid hotel"
The staff at courtyard are welcoming and friendly from the moment you pull up to the hotel. However if your room faces "city side" you'll face a bus stop that operates 24 hours a day. It was very loud and the fumes prevented me from opening my balcony door. The room has nice touches in it but desperately needs a fresh coat of paint. A little TLC would make a significant difference. Also I wasn't confident that the room door locked with the deadbolt. When I looked in the morning, afternoon, and evening the pool was completely shaded by the large buildings surrounding the hotel. The work out room was nice but people would walk by and take pictures while you exercised (just a little awkward! ) Inside the hotel is a little coffee shop. You could buy breakfast from the coffee shop or the Italian shop. I avoided both because of the poor ratings. Walking to Waikiki beach takes about 10 minutes. There are numerous restaurants, coffee shops, and shopping malls within a few blocks.
Genuine Expedia guest review
Other trip Dec 3, 2014
Mel
US
4.0 / 5Excellent
"Great location in Waikiki"
The location of the hotel is prime; beach, stores, and restaurants. But as with any "old" hotels in waikiki, the rooms are outdated regarding furniture, carpet, and bathroom facilities. I recommend bringing your own amenities.
Genuine Hotels.com guest review
1 night trip Nov 28, 2014
Efren
US
5.0 / 5Outstanding
"Memorable"
The front desk personel should be commended for their professionalism and ability to serve. Our concierge, Allison, was a gem and made us feel very special and important. Our housekeeper, Bing, was extremely hospitable and had a beautiful personality! The bed was very comfortable! Our reservations were very precise to our booking. A wonderful experience!
Genuine Expedia guest review
Other trip Dec 1, 2014
B
US
3.0 / 5Good
"Parking nightmare"
$33 is a little excessive for 1 day parking. Hotel was ok, staff was friendly.
Genuine Hotels.com guest review
1 night trip with friends Nov 27, 2014
Jarvis
US
5.0 / 5Outstanding
"Waikiki perfect location"
Perfect location, great facility, however, only two clerks at the registration desk, which made for a long wait. Once that's done, all is good. Oh yes, Wi-Fi is free, but parking isn't....$33/night.
Genuine Hotels.com guest review
1 night romance trip Nov 27, 2014
Michael
US
4.0 / 5Excellent
"If you want to avoid resort fees but stay close..."
Altogether we stayed here for a week. Location is a few blocks from the beach. The hotels is clean, comfortable. Our room faced the inner garden and pool, which is the less noisy side of the hotel. The staff were helpful. Internet is slow but works.
Genuine Hotels.com guest review
1 night romance trip Nov 15, 2014
Robert
US
2.0 / 5Fair
"disappointing hotel by marriott"
Expected better from courtyard by Marriott. Rooms have a run down appearance. Carpet was worn out, bathroom had paint chipped on the walls. You can probably get a cheaper hotel for the same level of "appearance"
Genuine Expedia guest review
Response by Courtyard by Marriott Waikiki Beach
Aloha and thank you for your review. We apologize our conditions failed to meet your expectations. Please know we do have a refurbishment project that will begin in 2015 and will be completed next December. We hope you have an opportunity to revisit us again to see the new changes for yourself. Until we hopefully meet again, Mahalo!
Other trip Nov 28, 2014
disappointed
US
3.0 / 5Good
"Really a Courtyard"
It is an older building, in OK shape for its age. But not what you think of with the Courtyard name. The smallest shower I have ever seen in a Hotel room
Genuine Hotels.com guest review
4 night business trip Nov 21, 2014
robert
US
3.0 / 5Good
"Near perfect"
My only issue was size of room. No where to comfortably put suitcase rack and bathroom tiny. Shower head against shore wall which was curved away from it so I could not stand in front to rinse had to move back and forth into it to rinse. Staff was AWSOME. Also one las item no electrical plugs on night stand available. You will need to unplug light or radio to plug in any devices you need to.
Genuine Hotels.com guest review
1 night business trip Nov 23, 2014
Lemuel
US
2.0 / 5Fair
"just ok,"
arrived in hawaii late arrival, just needed cheap place to sleep, thats all!, if you're looking for more than that, you'll be disappointed!
Genuine Expedia guest review
Response by Courtyard by Marriott Waikiki Beach
ALoha Steve, Thank you for your feedback. We apologize we didn't fully meet your expectations on this visit. We hope to have another opportunity to regain your confidence in the future. Thank you again for your review!
Other trip Nov 25, 2014
Steve
US
4.0 / 5Excellent
Would definitely be back here sometime! Standard room is small but it's good enough for two people. Staff & valet was very friendly and quick. We paid overalls of $202 (valet parking included w/ In & out previlages) for one night which wasn't too bad... Heard they will be doing some renovations in 2015? Hopefully can add microwave in the standard rooms too. Lol
Genuine Expedia guest review
Other trip Nov 24, 2014
A Traveler
US
2.0 / 5Fair
"Brief stay the Courtyard Marriott"
Just spent two nights. It was a convenient location however the overall appearance of the room was bleak. We had a one bedroom suite. There were no windows in the living room and the furniture was well past its prime. The balcony off the bedroom looked out on a vacant lot littered with garbage. The bathroom (no bath, shower only) was not adjacent to the bedroom but located off the entry door. The unit did have two large screen TVs and it was fairly quiet during our stay. No luxury feel here!
Genuine Hotels.com guest review
Response by Courtyard by Marriott Waikiki Beach
ALoha Jeanne, Thank you very much for your review. We apologize that we failed to fully meet your expectations, and please know that we've shared your comments with our management team today. We look forward to another chance to regain your confidence in our property. Thank you so much again for your feedback!
2 night romance trip Nov 17, 2014
Jeanne
US
1.0 / 5Poor
"very nice hotel. Staff were excellent"
limited parking (this is Waikiki). Valet service very smooth. Maid service was excellent and transparent
Genuine Expedia guest review
Response by Courtyard by Marriott Waikiki Beach
Aloha Jack, Thank you very much for your review on your recent stay with us. We wished we could've received a better rating, as we were pleased to learn that our service met your expectations. We apologize for the areas in which we failed to meet them as well. Thank you again for your feedback!
Other trip Nov 23, 2014
Jack
US
5.0 / 5Outstanding
"Great hotel with a great location,the hotel staff"
We were in the smaller building with a nice warm salt water pool ,really nice.everyone was very helpful and cautious.the room was keep very clean and the maid was very cautious
Genuine Expedia guest review
Other trip Nov 23, 2014
carole
US
4.0 / 5Excellent
Great location. Close to restaurants and shopping.
Genuine Expedia guest review
Other trip Nov 21, 2014
traveller
US
4.0 / 5Excellent
"Nice hotel with excellent location!"
The rooms need a little touch on the walls and new carpet. The bathroom is smelling even after clean!
Genuine Expedia guest review
Other trip Nov 20, 2014
Pat
US
5.0 / 5Outstanding
"Always great stay."
I always stay at the Courtyard for my stays when working in Waikiki. Rooms always clean. Front desk staff are great!!! Victor he checked me in on 2 separate occasions and always great service.
Genuine Expedia guest review
Other trip Nov 20, 2014
Robert
US
4.0 / 5Excellent
"Nice"
Nice room.. Older but clean and comfortable. Close to all the Waikiki activities.
Genuine Expedia guest review
Other trip Nov 20, 2014
A Traveler
US
4.0 / 5Excellent
"Ok hotel, close to everything."
Unknown people making loud noises from outside the room.
Genuine Expedia guest review
Other trip Nov 20, 2014
windy city
US
5.0 / 5Outstanding
"It was very cozy:)"
Sheets were soft and comfortable, pillows as well. It felt like home
Genuine Expedia guest review
Other trip Nov 20, 2014
dustin
US
4.0 / 5Excellent
"An affordable and comfortable place."
A very nice hotel. The staff was wonderful, very accommodating and very friendly. The room was very nice- we had the little outer back building which is dated on the outside, but the room was lovely, the bed was soft and we were very pleased. The price was good comparatively- we tried to go cheap the first night and were very relieved to find this hotel after that!
Genuine Expedia guest review
Other trip Nov 19, 2014
WAM
US
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