"Wonderful stay for my event"
I was impressed by the customer service I received by the manager of Quality Inn when I needed late check out, and some help finding a lost personal item. I slept well, and was located in a great place to attend my Helotes event.Genuine Expedia guest review
Friendly staff.. delicious bfast... my kids enjoyed the park in the hotel. . We enjoyed the pool and volleyball game..Genuine Hotels.com guest review
"Great Place to Stay for any length of time"
Where do I begin everything was awesome from check in to check out. Great customer service and attentive to any of the request we had. Liked that they had a BBQ pit so that you can cook BBQ there instead of having to eat out. They take care of you when you need to BBQ and all you need is to bring the meat and ask for stuff to fire the pit up with and […] they take care of you on it. Great beds and awesome service will be coming back a person cannot go wrong staying here. Make sure to call though to get directions as Google Maps doesn't locate this hotel for some reason and GPS system had us going to the wrong area. Called the hotel and they guided us right in though. Hotel is very new and I guess the Google Maps and GPS hasn't updated their maps to show this location on the map. There is a really good restaurant less than a mile away that is built inside a 1800's building and is really good. Read moreGenuine Hotels.com guest review
The stay was awesome will definitely stay here when traveling through here again. Customer service was top notch. Hotel was New inside and awesome shape and comfortable. Google Maps doesn't bring up this hotel so make sure to call hotel and double check GPS before driving. Other than that hotel and people were very awesome. Service was top notch and […] a wonderful gem found in a city where there are lots of choices but this hotel outshined them all. Read moreGenuine Hotels.com guest review
"AGC Bar-B-Que Cookoff in Helotes, Texas"
The staff was excellent and the location was perfect for what we needed. I will stay there again if I ever need a hotel close to Helotes, TexasGenuine Expedia guest review
Nice, relaxing. No loud noise and most of all cleanliness.Genuine Expedia guest review
For the price I paid it was a decent stay. It has many good food joints nearby. Hence it was very helpful especially after 2 tiring days at the Sea World. The breakfast was okay. However, the boiled eggs were awful. The room size was good enough. The carpet condition was not good and may be the cause of peculiar smell in the room. The bathroom was small. […] The day I checked, the attendant was so busy talking to her boyfriend that for the entire 15 minutes I had to listen to it. I hope someone reminds her of the don'ts at a workplace Read moreGenuine Hotels.com guest review
"Pleasant Staff and Cozy Room"
Let me just start by saying that their breakfast is awesome--especially because they have the most adorable Texas-shape waffle iron. It was a cute touch. They have a legit meal served--hot food like eggs, meat, waffles, and a bunch of other stuff I didn't bother getting just because the Texas waffle was such a nice touch. The room setup is great and […] exudes an atmosphere of comfort and coziness. The bed is comfortable and clean. The drawers were not very clean, so I just recommend taking a quick look before you put your dainties in there. Unfortunately, my room had translucent white curtains and it was on the first floor facing the pool. They told me all the other rooms have opaque drapes, but mine must have been the oddball because I had only decorative framing drapes that didn't pull closed. I am not sure if this lottery I won makes me the lucky one, or whoever is using the pool. If you are renting this hotel for the fitness center--don't. It has a set of dumbells 5, 10, 15, 20, and 30. It also has a broken treadmill, a failing elliptical, and a bike I didn't test. The other machine is a weight machine with 1/3 of a bench and a narrow pulldown bar. You can't run outside, either, because the next door neighborhood is off limits and the hotel is off of a highway. Sooo you should either seek out a temporary gym membership for your stay or give yourself a vacation of cheat days. Read moreGenuine Expedia guest review
Average hotel but traffic is a real pain in the mornings and eveningGenuine Expedia guest review
"2 1/2 star rating is accurate"
Overall the hotel is just "OK". Had to switch rooms, the first room had an overpowering bleach odor as well as broken and stained furniture. The second room had a broken security chain and a broken bathroom door handle, we were too tired after a long drive to switch rooms again, so we reported the broken items; the security chain was repaired the following […] day and the door handle the day after that. Housekeeping could be improved, there was one day during our stay where the floor was not cleaned. The carpeting on the back stairwell was very dirty and should probably be replaced. Wireless internet was touch and go, only worked properly in the reception area. Some of the staff needs to be a bit more customer focused, they were just "ok". On the plus side, the beds were comfortable, there were ample towels and toiletries provided each day, the breakfast was reasonable and the pool was pleasant. Again, overall just OK. Read moreGenuine Expedia guest review
Very nice place for a good price. Could have more options on the breakfastGenuine Hotels.com guest review
"close to sea world and very nice room:)"
overall pleased with location and comfort of room. bathroom could be a little bigger with the door not being in the way as you try to do your duties. pillows weren't so comfortable so bring your own pillow if you plan on staying at these economical hotels.Genuine Hotels.com guest review
"Not as expected.."
It was a home away from home.. I did not expect much, but was delighted. It was family friendly if traveling with kids. It is near seaworld and fiesta. My kids are 3 &5, the well kept playground was a big plus.. They wanted to play every single day and the pool was nice after a long day. The breakfast was great everyday. I was surprised not to see just […] cereal and bread but also a choice of sausage links, diff scrambled eggs, 2 waffle machines, fresh fruits and diff muffins as well. The room was ok, pillows not too firm, but all in all for the price we pay.. It was an amazing experience and will definitely be back in case we will be back in the area. Read moreGenuine Expedia guest review
"Ok for the price"
The motel is in a great location. The outside of the hotel is in great condition. The rooms, however, need improvement. The room had all wood floors, which made it louder than most hotel rooms. The bathrooms were tiny. If one person was in there, no one else could go in. The sink is located in the room, not the bathroom. The room we were in had damage […] around the main door. Our bathroom was dirty, had hairs in tub and in/around sink. Also, the showers did not work very well. We had friends in room next door and they had same complaints, a little dirty and showers not working very well. Read moreGenuine Expedia guest review
"Close to major attractions"
The front desk staff was very pleasant and helful. Housekeeping continued to deteriorate after the 4th day of our stay. A complaint was made to management but only saw minor improvement.Genuine Hotels.com guest review
"Good hotel budget friendly"
A bit far from everything but it was in budget, clean room, lots of towels, comfy beds.. The pool loughtung turned off at 930pm even though it closed at 10pm. A delicious hot breakfast was served, kids loved the waffles and we have picky picky kids. Overall everything as just wonderful.. We will definitely stay there again next time we visit. We don't […] mind driving and if you don't then this is a place for you. Read moreGenuine Expedia guest review
"Only good for its location"
The location was very good, but it was a little difficult to get to some of the restaurants & stores because of the access road confusion (not the fault of the hotel, though). Upon check-in, the front desk clerk gave us a room that had someone already staying in it. And, that customer had been at the hotel for nearly a month. WHAT?! Second room we were […] given was empty. As far as the hotel itself, I have never had a more UNcomfortable hotel bed. We did ask to switch rooms, and the front desk tried to accommodate... but it was just too much of a hassle. Ugh! On a cursory inspection, the room appeared clean; it was not. Not really. After about 5 minutes of wearing white socks, the soles were brown dirt. When I wiped down all the 'touch-points' (remote, light switches, A/C control pad, fridge handle), it was very evident that no one does that. Ever. After a long day of hot, sweaty fun at Sea World, we came back to the hotel around 5pm to shower & hunt down dinner. Only, there weren't any clean towels. The housekeeper that was still turning rooms said that there weren't any clean and it would be 2 hours before they were ready. Miraculously, she found a couple that allowed us to continue on with our evening plans; the rest were delivered to our room later that evening. We will not stay at this hotel again. Read moreGenuine Hotels.com guest review
It's a good hotel for the price. I have stayed in much worse and also better. I loved the pool and the hot tub. My room smelled bad and the A/C didn't work very well. The bed wasn't bad nor good. The housekeepers didn't take out the trash so people were just piling it up next to it in the hallway and it stunk! I asked the front desk person to do something […] about it and when I woke the next morning it was still there.... Read moreGenuine Expedia guest review
"Not what I expected"
The front desk workers need a reality check. We were checked in by Karen who spent more time talking on her cell phone to her babe than us and the two guys in the lobby. She didn't ask for an ID at all. During our stay tge morning worker gave a key to mt room to my niece who is a minor and didn't have permission to have a key. I had to ask the maid […] to return to my room to wipe the tables that were dirty and clean hair out of the tub that had been there for when we checked in. I had to then ask her to vacuum. The breakfast and pool were the only things we enjoyed. Read moreGenuine Hotels.com guest review
the staff was very nice but the hotel itself was very nasty. the did a horrible job of cleaning. I had to request a few times for the restroom to be properly cleaned. the microwave had a spill of what looked like oatmeal and it remainded in the microwave my entire visit(this was in the breakfast room of the hotel). my room had sheets on the bed that […] was not clean and there was dog food on the floor my entire visit which tells me they never vacuumed nor swept. Read moreGenuine Hotels.com guest review
The room was very clean and the beds were comfy!! Breakfast was great. There was a great selection. I also liked the location of the hotel. It was quiet. We have a 3 year old son and the playground was perfect for him, especially after driving all day. It was a great addition to our stay.Genuine Expedia guest review
The beds were a little to hard for my liking... Other than that I enjoyed my stay!!!Genuine Hotels.com guest review
"Nice hotel, friendly people."
The hotel was very nice. The people were all very friendly and helpful. The location was just what when needed, only a few miles to Fiesta Texas and Sea World. The only problem we has was the internet did not work most of the time that we were there. When I told the lady at the front dest that i really needed to check something on the computer she let […] me use the one at the front desk. She was very friendly and helpful. Read moreGenuine Expedia guest review
"hotel to spend the night"
Not what I expected at all. The A/C gave me trouble all four nights. Parking is somewhat limited especially in summer. Empty lot next to the hotel is not a very pleasant view. It's a decent hotel, but with some minor improvements it could be a really nice hotel. Nice enough to live up to the ratings that got me to make the reservation despite the far […] distance from downtown. A 4.2 out of 5.0 was by far impressive especially for the price. I spent $520.00 for two rooms, four nights. I was truly expecting what I read on the reviews. Read moreGenuine Expedia guest review
"Descent for the money"
This hotel is in need of repairs and training. When you arrive you expect to be able to check in your hotel especially if its 3 hours after their check in time. When I arrived at 5:40 pm one of our rooms was not ready. They upgraded our room but it wasn't ready and we had to wait over an hour. I am certaint that they gave our room away and thats th […] reason we got one of our rooms upgraded. One of the rooms had mold all over the bathroom ceiling, the floor was filthy, the beds were uncomfortable. The other room had mold and the security latch was broken. The breakfast was not that bad. Keep in mind you get what you pay for. I will not stay at this hotel again. Spend a little more and enjoy a cleaner room. Read moreGenuine Hotels.com guest review
"Close to where we were visiting."
Nice and excellent inn. Our visit was a family visit in Helotes. Representative were from South Korea, Bristow, Virginia , Tulsa, Ok. Austin and Houston. We all had a grand time and slept hard after each day's visit. We were visiting my sister.Genuine Hotels.com guest review
"You get what you pay for"
Our vacation was planned for four nights in this hotel and was hoping to have gotten a steal with this price. Unfortunately, that's not what happen. When we arrived the attendant was very helpful getting us a room even though we had a drunk guest bothering her at the time of arriving. When we arrived to our room, we were surprised to see how spacious […] this room was. Immediately, we tried out the bed to see if the bed was comfortable to lay on. That's when we were disappointed. The bed was as stiff as a rock. The pillows they provided us were couch pillows. I have never stayed at a hotel that provides such small pillows. The pillow cases didn't fit these pillows they had to tuck them in in order for them not to look bad. We tried to stay positive since we were only going to be in this room to sleep. The next morning, I woke up to make my self a cup of tea and I found the coffee bag from the previous person who stayed there. I was quite disappointed that this room was not cleaned properly. As the days went, the housekeeping never bothered to clean out the coffee pot or provide us the amount of towels needed for that room. On a positive note, the breakfast was good and the playground they have was excellent for my little one to run around and play in. I guess I got what I paid for. If you are looking for a one night stay then this fits the job but any more days than that I would say no. Read moreGenuine Hotels.com guest review
"Good location between six flags and Sea World"
Nice hotel. Staff was friendly. It isn't the newest. We stayed here with our kids. It had a nice breakfast and the kids loved the pool.Genuine Expedia guest review
"Service and Location good, comfort not so much"
I picked the hotel because it was dead center between Six Flags and Sea World, and my Family was attending both. The hotel turned out to be 100% booked for the 3 nights we were there, but other than one group or rude customers there really wasn't much noise. I did have to cut my stay short by one night for an odd reason. After returning from visiting […] Sea World we found that somone had taken one of the AA batteries out of the panel that controls the A/C in the room. The night manager had more batteries, but the A/C wouldn't come back on. Our family couldn't sleep comfortably in 80+ degrees so we just left. I wish I knew more about how the battery went missing, but it was never found. I've only been home a couple of days but so far I don't think any of our personal things were messed with or have gone missing. Other than that incident the staff were impeccable, the amenities above par, and the service went out of their way to help my wife be comfortable. It would have been perfect except for the missing battery and some rude clients. Read moreGenuine Hotels.com guest review
Me and my grandchildren stayed for three nights it was close to everything.The pool and whirlpool was great kept very nice room was very clean and comfortable breakfast was very good pretty much anything you like for breakfast they even have a little playground for the kids. I would definitely stay there again.Genuine Hotels.com guest review
Friendly staff. Good choice for the price. Decent breakfast.Genuine Expedia guest review
very nice hotel if u want some place between six flags and sea world...no traffic problemsGenuine Expedia guest review
Good hotel wanna stay over there again....Genuine Hotels.com guest review
close to six flags but far from downtown/riverwalk. overall we enjoyed the hotel and its amenities. the room was not the cleanest it could be but was not the worst. a nice stay in nice place with good breakfast :)Genuine Hotels.com guest review
"Good hotel and great location"
Stayed here to go to natural bridge caverns and seaworld. It's at a wonderful location with many restaurants nearby. The movie theaters and Helotes are right around the corner. The hotel is decently cleaned but I found a couple things that were kind of nasty. But I got this at $79 bucks a night due to a promotion on hotels.com. I would recommend and […] stay again. Thanks, John Read moreGenuine Hotels.com guest review
"Ok for a few nights and the price"
got a little lost because there is only one way to get to this hotel. the front desk was nice an accommodating. room was clean for the most part but did not seem like they take very much time dusting or sweeping the floors. breakfast was a good start off to the day.Genuine Expedia guest review
The manager was exceptionalGenuine Hotels.com guest review
It was good but small rooms, breakfast was repetetive, and plumbing issues (although in process of repair). They did move us 2 times in an effort to find comfort for us.Genuine Hotels.com guest review
Upon arrival, location was a bit tucked away from the center of town. It was nice cuz it was close to our ultimate destination, SEAWORLD (5 or 6 mi)!!. Expect a 10min or so trip to downtown to sightsee. Ok with me, I like to drive. Enjoyed HOT brkfst. Different cereals, milk, juices, biscuits w or w/o gravy, eggs, sausage, different types of waffles […] (2 shapes), pastries, fresh fruit, yogurt, etc. Great for picky eaters, self-serve. Watched other families enjoy brkfst. Only complaint about the rm, there was an mild "old" smell when we arrived, as if it had not been used. Disappeard the nxt day. No, it was not the bedding. Fresh and clean. Could use bigger, better pillows (pillow person). Laminate flooring was different, nice looking. Needed swiffering and/or mopping, as well as the bathroom. Not real bad, but as a gm w/ grkids there, I was concerned. Lights between beds did not work, but all others were fine. Probably bulbs out. Our mission was to sight see and visit the parks. The rm was only to rest well, be comfortable, and clean up. Did that. Kids briefly used the playground, but enjoyed. The pool looked clean w/ plenty of towels inside and out. Helpful staff, except w/ the lights. No biggie though. Other light fixtures worked. Loved the sun in the mornings. Would recommend (no romance if that's what you are looking for. Then again, may be what you make it). Reminds you of a rural area, but many shopping and eating venues surrounding this location. No need to venture in. Read moreGenuine Expedia guest review
Great trip, helpful staff, happy visitors, perfect location, fantastic facility.Genuine Expedia guest review
Very good, will stay again.Genuine Hotels.com guest review
We basically slept there. The breakfast was good. Beds were pretty hard and it is pretty noisy. If you are on first floor (which we were) you will hear every step above you. For what we paid, I didn't expect perfection so I was satisfied. The rooms were clean but on night 2, our bed was not made. The covers were just pulled up.Genuine Hotels.com guest review
"Very nice for the price"
The hotel was very nice. It was clean and the staff was nice. Good location right between Sea World and Six Flags.Genuine Expedia guest review
We enjoyed the stay. This hotel is clean and met all our needs. I recommend strongly!Genuine Hotels.com guest review
Really enjoyed the location of the hotel. Close to sea world, fiesta Texas, and la cantera. The surrounding area is great! There's an HEB,target, and lots of restaurants. The breakfast was very good and saved us money from having to go and buy out.Genuine Hotels.com guest review
Clean room.....excellent costumer service...excellent breakfast. I will recommended .Genuine Hotels.com guest review
It was great. Everybody was nice that worked at the hotel.Genuine Hotels.com guest review
Location was good. Overall quality of rooms, not so good. Wasn't terrible or anything, the room just didn't seem that clean. John at the front desk was VERY helpful! The breakfast was ok, kids liked the waffles. Pool was ok. We got a very low rate rate from Expedia so as the saying goes....you get what you pay for. I would probably stay here again, […] but there was a really nice looking hotel right next door! The staff was really really nice! This hotel is ALL about families! Playground and gazebo outside along with BBQ grills. Read moreGenuine Expedia guest review
"Would stay again"
We would definitely stay at this hotel again. We had only one problem in our room and so they moved us to a king suite with no extra charge. They were very friendly that makes a world of difference these days!!!Genuine Expedia guest review
"San Antonio Fun!"
I loved this hotel from the start, the staff was friendly and eager to help. The room was clean, fresh smelling and very comfortable. Pool and Spa in great working order and relaxing. Great location to restaurants, shopping, movies, and very easy to get to any place in San Antonio within 20 minutes. Will gladly return upon next visit.Genuine Hotels.com guest review
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