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"An airline employee's view point"Reviewed by a Hotels.com guest on May 3, 2012
My neighbors were staying a week in their time share. I found a better rate on Hotels.com than my corporate web site. I only stayed two nights but found it to be very enjoyable. The grounds were perfect. I had an ocean front room. I did not hear any noise at night. I am considering bringing my family here some time. I know it might be hard to understand but it can be both a family vacation and also a romantic get away
""Reviewed by a Hotels.com guest on May 2, 2012
exelent
"great hotel for the price"Reviewed by a Hotels.com guest on Apr 30, 2012
staff is very friendly .food was awsome .the rooms were a little out dated but we were never in the room anyway.
"I would do it again"Reviewed by a Hotels.com guest on Apr 30, 2012
Short walk to town and shops -boardwalk that beats Atlantice City ...not even close....staff was great and communication was easy, someone who spoke english was always available. Ocean 2 minutes from hotel and roof top pool with ocean view just spectacular...
"Good Place for Overnight in Puerto Vallarta"Reviewed by a Hotels.com guest on Apr 26, 2012
They need to work on the Wireless Internet system. I stay here often and the signal strength in the rooms is very spotty.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
This resort is all-inclusive. This means that onsite food and beverages are included in the room price (some restrictions may apply, for example, to premium food items or drinks; or to dining at specific restaurants). Guests do not have to pay extra for onsite activities. Taxes and gratuities are included. Please note items that are not included; these require a surcharge.
Taxes and gratuities
Gratuities and taxes are included.
Food and beverages
This hotel does not offer any accessibility features. Please select a different hotel if you are interested in booking a room with accessibility features.
Don Rafael - Main Restaurant. Buffet-style dining with show cooking. Offering international and local specialties.
Flamingo - Daytime restaurant serving lunch and snacks. Dinner served a la carte.
Sir George - Gourmet restaurant offering dinner a la carte. Reservations required.
Nirvana - Asian dinner buffet restaurant. Reservations required.
The recreational activities listed below are available either on site or near the hotel; fees may apply.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
"all taken care of"
this was my first time staying at an all-inclusive, and all my expectations were met. I've heard that the riu palace is supposed to be better, but this had all the amenities that you need.
"Good Hotel"
Had a very comfortable and fun time at this property. One of the better ones of the Riu chain we have experienced: great food; service wonderful-they worked diligently at pools & beach side and was informative; good shows & entertainment. BE SURE TO TAXI THE WHITE COLORED TAXIS ACROSS THE STREET FROM AIRPORT FOR REALLY INEXPENSIVE TAXI FROM AIRPORT […] TO HOTEL. Read more
"far away"
It is a very good concept,all inclusive the food is good so are the drinks, but is far from the city and airport, 28 dollars from airport to the hotel,my first room the ac didnt work after numerous complain they change ne to another room.
This guest did not leave a comment.
"Good service"
I spent 3 nights with my family and found a lot of activities to entertain us while there, and it is really necessary since it is about 25 km far from Vallarta city cènter. My door had a problem but general hotel conditions are quite fine
"Very nice hotel"
This is a very nice hotel. The property is well kept, the service is all right and so is the food. However, after one night, we chose to upgrade to it's sister hotel, the Riu Palace, just a few doors down the street. Everything there was just another notch above in every way. The clientele seemed a somewhat more distinguished and less crowded with […] juveniles. Read more
I can't believe that your hotel does not have treated water from the tap. The bottled water that is supplied was not enough and took a long time to be delivered to the room. Also there is no exhaust fan in the bathroom. Further I encountered two cockroaches in the room. Food was good.
This guest did not leave a comment.
"Too Far from Puerto Vallarta"
The Checkout at the hotel took 25 minutes since Perez couldnt find someone to get the safe lock from the presidential suite on the top floor of the hotel. I was never told to bring the safe lock back when I checked in. So I had to go back to my room just to get the lock back I was like are you SERIOUS. That is not the kind os service you give to someone […] who pays so much for a room. Other than that the stay was awesome. If you just want to go to a resort and not do anything else this is your joint to party. Otherwise the hotel is too far from downtown PVR. I wouldnt want to stay there again bc I want to go in town and chech it out. Also there is no nightlife unless you go into puerto vallarta which is a $45 cab ride round trip and a hour drive round trip. Besides be careful as couple of people were mugged by the taxi cab drivers. Its a beautiful resort the sit down restaurants are really good and JESSE at the pool is awesome. Its a great place to party if you just want to stay at the resort. Read more
"Riu Vallarta - very nice"
Food was great, drinks always a flowing, very safe and clean fun. Highly recommend.
This guest did not leave a comment.
This guest did not leave a comment.
"Great Service and Hospitality"
We stayed from Wed through Fri, so the hotel was not crowed. It was all inclusive for my wife and I. From check in to check out, every person that worked at this hotel was friendly and eager to please. This included the bar tenders, the restaurant wait staff, and the entertainers. I was surprised because these people do not work for tips, but they act […] like they do. Overall, we were well taken care of. One of the nights, we did not make a reservation to the restaurant (you are supposed to make reservations to the specialty restaurants, they are still free, but they need to know how many tables to set up), but they accomodated us. Read more
"The Riu Vallarta hotel in Nuevo Vallarta"
Excellent for a family reunion, we enjoyed all the shows and had a great time the whole family.....
This guest did not leave a comment.
"Needs Improvement"
Beautiful Location but they turned a potential 5 star hotel into 3 stars. Cheap matresses, poor quality food and their high end restaurants are equivalent to an Outback or less. Plenty of booze, entertainment ok and great pool and beach.
"Great hotel!!!!"
We ennjoy our stay; the service was great everyone were ready to help you. The only thing is that the hotel is to far from Puerto Vallarta (downtown) but if you organize your time with one trip to P. Vallarta it's OK..... don't forget to tip the waiters and the room cleaning person.
"Outstanding hotel for the money"
We stayed at Riu Palace Pacific. The hotel is very nice. The food is good in the buffet restaurants. The only problem is that at time of check in they say that they have five restaurants, and in three of them you need to make reservations. We try making reservations and they were booked three days in advance. That sucks! Do not plan on having Japanese […] food or a good meal at a seat down restaurant if the stay is shorter than three days. Read more
"Great Family Hotel"
The staff at the Riu Vallarta is great. They are pleasant, helpful and very friendly. The hotel is located in a very quiet part of town, so it's great for families who aren't looking for that party scene. It's relaxing. The entertainment staff has a great show planned every night and great activities for all throughout the day. Overall it's a great […] place to stay with kids. Read more
"Estancia Deliciosa"
MI ESPOSO Y YO CUMPLIMOS 25 AÑOS DE CASADOS,DECIDIMOS PASAR UNOS DÍAS EN EL RIU VALLARTA. FUE DELICIOSO,EL HOTEL ESTÁ IMPECABLE,LA ATENCIÓN DE TODO EL PERSONAL ESPECTACULAR, SIEMPRE DE BUENAS Y CON UNA SONRISA. LOS MESEROS Y SEÑORITAS DE BARES Y RESTAURANTES CON UNA ACTITUD EXCELENTE DE SERVICIO Y AMABILIDAD. LA COMIDA EN RESTAURANT MUY BUENA, DESAYUNO […] EXCELENTE ,MUY,MUY VARIADO ,FRESCO,RICO, BIEN PREDENTADO. NO TANTO EL RESTAURANT SNACK,PERO BIEN.RESTAURANT GOURMET ST GEORGE RIQUISIMO Y PERFECTOI SERVICIO. TODAS LAS AREAS DEL HOTEL IMPECABLES Y MUY BIEN MANTENIDAS. NI PARECE HOTEL TODO INCLUIDO ,TE TRATAN COMO SI FUERAS A PAGAR TU NOTA EN CADA ATENCION. FELICIDADES RIU ¡¡¡¡ CLARO QUE VOLVERÉ,AHORA CON MI FAMILIA. TAMBIEN CONTÓ QUE FUI EN 28 DE ENERO TEMPORADA BAJA.TOMALO EN CUENTA Read more
"riu vallarta agua helada"
no tienen caldera para la albercas y en la temporada otoño invierno el agua esta helada igual que la del mar se supone que es 5 estrellas y ni agua caliente tienen en las albercas,si vas en verano esta mas o menos,
This guest did not leave a comment.
"DESCUIDADO"
YA LO TIENEN MUY DESCUIDADO, MAL SERVICIO EN RESEPCION, LAS SILLAS DE LOS COMEDORES ESTAN SUCIAS.
This guest did not leave a comment.
Hubo algunos momentos en que inquilinos de la famoso VALLARTASO, acudián en su mayoria sólos, y son los que ocasionaron algo de incorformidad a los demás huéspedes que estaban en la alberca,a fortunadamente se les llamó la atención y todo se calmó. Los alimentos creo deberer ía haber mayor oferta. En general estuvo MUY bien
"HOTEL FAMILIAR"
Fui en temporada baja y estuvo muy tranquilo el hotel me la pase bien, pero a los alrededores no hay nada. Despues del segundo día ya quería salir pero no hay nada. La comida esta muy bien y califco al hotel con un 9
"Muy buen descanso"
Muy apacible, comodo, limpio, comida es buena, no excelente, y los de entretenimiento son muy divertidos
"NO HAY DOCTOR PARA PRIMEROS AUXILIOS!!!"
. TENEMOS 37 AÑOS Y UN HIJO DE 9. EL ABSURDO FUE QUE ME ESGUINSE UN DEDO JUGANDO VOLEY BOL EN LA PLAYA DEL HOTEL COMO PARTE DE SUS ACTIVIDADES Y NO HABIA DOCTOR NI PARAMEDICO, LO CUAL ES RIDICULO PARA EL NIVEL, COSTO Y TAMAÑO DEL HOTEL. TUVE QUE RESOLVERLO TODO YO MISMO. LAS HABITACIONES SON NO MAS QUE STANDARD, Y ESTUVO SUCIA HASTA LAS 4 DE LA TARDE, […] LOS ALIMENTOS ABUNDANTES PERO DE UNA CALIDAD MEDIANA. SIN DUDA PARA LA PROXIMA RESERVAREMOS ALGO SIN EL FAMOSO" ALL INCLUSIVE", CON MAYOR CONFORT Y RESTAURANTES MAS FINOS, Y EL COSTO TOTAL SERIA CASI EL MISMO.SIN DUDA HUBIERA SIDO FANTASTICO SI FUERAMOS JOVENES EN LA EPOCA DE FIESTA, LA VERDAD ES QUE PARECE TODO UN EXESO, DE RUIDO HASTA LAS 12 DE LA NOCHE, DE FIESTA, DE ALCOHOL Y COMIDAS. PREFERIMOS LAS OPCIONES MAS TRANQUILAS DONDE EL ESPIRITU PUEDA EXPANDIRSE Y DESCANSAR. NO VOLVERIAMOS A NINGUN RIU. Read more
"Muy buena opción"
Es un hotel muy lindo, tuvimos una excelente estancia, me gustaría felicitar al barman Guadalupe de Sport Bar, quien a pesar de tener un horario complicado, siempre se mostró atento con todos los huéspedes y creo que es un buen ejemplo de actitud y calidad de servicio
"Muy bien el hotel"
Me agrado el hotel en todos los aspectos, sl un detalle sobre la alberca no se veia muy limpia el agua y durante mi estancia un dia no se pudo hacer uso de las albercas.
"TODO INCLUIDO?"
OFRECEN UN TODO INCLUIDO PERO TE TARDAS HASTA 10 MINUTOS EN OBTENER UNA BEBIDA EN EL BAR DE LA ALBERCA Y LA ACTITUD DE LOS CANTINEROS ES MUY HOSCA PARECE QUE REGALARAN LAS BEBIDAS Y CERVEZAS. LA LIMPIEZA ES CADA DOS DIAS PERO LA INTERMEDIA ES MUY MALA Y LAS ALMOHADAS HUELEN A SUDOR
"Hotel Familiar"
Buena opción como hotel familiar, mas no para parejas.
"RIU Vallarta - Descanso Garantizado"
La comida es muy buena, y las copas con vinos de buena calidad, a mi esposa y a mi nos encanto, se los recomendamos ampliamente.
"Hotel Riu Vallarta regular"
Bueno: ubicación, alberca, cuartos. Malo: atención de los botones, pocos elevadores y 1 no funcionaba , bebidas y alimentos baja calidad.
"EXCELENTE SERVICIO"
El hotel RIU nos brindo una excelente estancia en Nuevo Vallarta, sus instalaciones son de primera y la tención de su personal son de una muy alta calidad. Felicidades.
This guest did not leave a comment.
"Riu Vallarta"
El hotel esta muy bonito, la habitacion suite junior muy comoda, linda y con una estupenda vista al mar. La comida muy rica, variada, las bebidas se quedan un poco cortas, talvez por el consumo excesivo de los huespedes del hotel. En fin un lugar recomendable para vacacionar y por supuesto que volveria
"Excelente"
La atencion muy buena desde que llegamos, se fundio un foco en la habitacion y de inmediato llegaron a repararlo, la comida buenisima y las instalaciones de lo mejor.
"hotel riu vallarta"
las instalaciones exelentes solo que las bebidas que sirven no son originales sin comentarios
"ríu nuevo vallarta"
Buen hotel, el servicio es muy amable y la comida buena, tiene buenos shows y un ambiente familiar cómodo, lo recomiendo
"mantenimiento en general"
hotel lindo lastima que ha empesado a descuidar el mantenimiento la alberca sucia y bordes con lamaen la habitacion la tina en mal estrado el resto del hotel en buenas condiciones la comida excelente
"BEBIDAS Y ALIMENTOS POCO APETITOSOS"
BUENAS TARDES, ME DEDICO AL AMBIENTE GASTRONOMICO Y ADMINISTRATIVO, DEJA MUCHO QUE DESEAR LOS ALIMENTOS Y BEBIDAS QUE SIRVEN EN EL HOTEL, EL QUE SEA VTP NO QUIERE DECIR QUE ESTOS ESTEN DE BAJA CALIDAD Y PRESENTACION. LOS FELICITO POR EL RESTAURANTE GOURMET, CENE EN UNA OCASION AHI Y FUE UN PLACER DEGUSTAR SUS PLATILLOS Y LA CALIDAD DEL SERVICIO.
"Ampliamente recomendable."
Me pareció perfecta mi estancia en este hotel, la atención del personal es magnifica, muy rica comida, mucha variedad salvo en el desayuno, atención y actitud de servicio en los empleados. Excelentes vacaciones.
This guest did not leave a comment.
"hacen su trabajo"
les hace falta esmero es su trabajo, me explico, quien te la da las bebidas lo hace pero no pone de su parte para que el husped se sienta mejor
"Riu Vallarta, excelente servivio"
Las instalaciones del hotel, son excelentes así como el servicio del personal en cada una de sus áreas, ya sea entrtenimiento, bares, restaurantes, etc. Es un lugar que dan ganas de volver a visitar.
This guest did not leave a comment.
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