All hotels in San Francisco, California, United States of America
1 room, 2 adults
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655 Ellis Street, San Francisco, CA, 94109, United States of America, ‏‎800-491-6126
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3.7 / 5Good

Score breakdown (from 454 reviews)

Average rating for:

  • Cleanliness
    4.1
  • Service
    4.1
  • Comfort
    3.9
  • Condition
    3.8
  • Neighborhood
    2.3
2.0 / 5Fair
"No AC"
Hotel room does not have AC. Scary part of town.
Genuine Hotels.com guest review
1 night business trip Nov 5, 2014
Andrew
US
2.0 / 5Fair
"Not quite what the images portray"
This isn't a bad hotel, but it isn't as nice as the website makes it look either. There is very little parking available, and the attached ramp, not affiliated with the hotel, was $24 dollars per day, or, if you actually want to go in and out, it's 2$27 dollars a day. The surrounding area around the hotel is rather seedy, and over run with homeless people, many of whom are very obviously mentally deranged, and some of which panhandle aggessively. I'm no chicken, but I would strongly caution you from wondering the area after dark. Room size is much smaller than the website makes them appear. Pay attention to the square footage.The ice machine is on the 7th floor. There was no self service laundry. There is no room service. While everything looks new and sparkling in the photo's, it's not. It's worn and could benefit from some paint and maintenance. The street noise is LOUD, and the room windows did little to block that out. If you go, get a high floor room. There is no assistance with luggage, so be prepared. We wre in town to visit area tourist attractions (Fisherman's Wharf, Chinatown, Union Square, etc.). Given the expense of this room, If we had it to do over again, we would probably stay outside the city and commute in.
Genuine Expedia guest review
Other trip Nov 4, 2014
dave
US
3.0 / 5Good
"Good hotel close to union squere shoppings stores"
Good hotel but not good neighborhood. Is a central point close to downtown
Genuine Expedia guest review
Other trip Oct 25, 2014
leo
US
2.0 / 5Fair
"Not a great example of a good SF Hotel"
We were "upgraded" to a King Suite which actually turned out to be a room facing the sun which was about 90 degrees when we walked into our suite. There was no air conditioning. I only chose this hotel due to location to an event I was attending; otherwise, I would have selected another. With so many beautiful historical hotels to choose from, stay away from this one. It is also a hotel that is heavily used by tour groups. The continental breakfast was weak, also.
Genuine Expedia guest review
Other trip Oct 20, 2014
A Traveler
US
4.0 / 5Excellent
"Great staff, convenient shuttle= great value"
The area, I admit, is not great but you really do not have to worry because they provide shuttle service to major areas. This hotel is a great value especially during Dreamforce compared to other hotel prices.I enjoyed the staff very much, the hotel was comfortable and the attached restaurant was very good accompaniment. I would definitely go back.
Genuine Hotels.com guest review
6 night business trip Oct 12, 2014
A Traveler
US
4.0 / 5Excellent
Despite its challenging geographic location, the hotel staff really worked hard at making the stay exceedingly pleasant. Thank you.
Genuine Expedia guest review
Other trip Oct 17, 2014
A Traveler
US
3.0 / 5Good
"Great inside, sketchy outside"
I want to start by saying the staff was fantastic. Very friendly and super helpful. The room was kind of spare but nicely remodeled and the breakfast was pretty good. Since I don't know San Francisco I was just surprised at the neighborhood this hotel was in. We walked, with our luggage, from BART and the way was peppered by homeless people sleeping on the street or asking for money. This was our first impression so we were not sure we would stay, but since the staff was so nice and there was a shuttle to take us to the big sights and pick us up we decided to stay put. We did take the BART a couple more times and the staff suggested we walk down a different block and this did help considerably.
Genuine Expedia guest review
Other trip Oct 13, 2014
Michelle
US
4.0 / 5Excellent
"no AC"
Room facing sun on a warm day w no AC in any of the rooms is not good. Surrounding area didn't seem too good. Served its purpose in a very over-priced city. Most all the other hotels start at $450 a night. Absolutely ridiculous! I remember why I don't like staying in SF proper!!
Genuine Hotels.com guest review
2 night business trip Oct 6, 2014
A Traveler
US
4.0 / 5Excellent
"COVA is nice; neighborhood, not so much"
Hotel & breakfast were good. Staff was friendly and room was comfortable, except for sleeping at night. Hotel had no AC, and it was a fairly warm stretch in SF, so sleeping wasn't great. The neighborhood was loud, dirty, cluttered w/ homeless, and while probably safe enough, made it less than ideal to be out at night. Also had no good food options, so had to drive to every meal.
Genuine Hotels.com guest review
5 night romance trip Oct 2, 2014
Sean
US
5.0 / 5Outstanding
"Great Hotel"
OMG the room was Fantastic we had a king suite and all we can say is.... we are going again!
Genuine Hotels.com guest review
1 night romance trip Sep 27, 2014
A Traveler
US
1.0 / 5Poor
"This hotel has no HVAC in the room's"
Oh my god this hotel is in the worst neighborhood in San Francisco the rooms have no air conditioning they tell you to open the door in the bring a fan up for you it's terrible and they call themselves a hotel... If I wanted to stay in the hood I wouldn't of gone on vacation...
Genuine Hotels.com guest review
4 night trip Oct 1, 2014
Rick
US
2.0 / 5Fair
"Never again"
Will never stay here again. Room did not have air conditioning. I was told to open a sliding door instead.
Genuine Expedia guest review
Other trip Oct 3, 2014
A Traveler
US
5.0 / 5Outstanding
"Spacious, clean and roomy"
When we got there what i reserved was not available, but was UPGRADED to 2 queen size bed room. Staff was AWESONE. The price of the room was pricey, since ORACLE was in San Franscico. But, at COVA i found a reasonsbe room price compared to other hotel prices at the time. The room was clean and spacious. Would STAY there again. Thanks.....San Franscico!!!!
Genuine Hotels.com guest review
1 night trip with friends Sep 28, 2014
Joanna
US
1.0 / 5Poor
"bad location"
don't have tooth paste. i stayed in many hotels, this is the first without complementary toothpaste. Also not the best location. seems a bit unsafe, but fairly close to everything.
Genuine Expedia guest review
Other trip Sep 29, 2014
amrik
US
2.0 / 5Fair
"In the ghetto"
The hotel staff get an A++ for making our stay excellent. However, that doesn't make up for the fact that there was at least one fight in the streets outside our hotel each night. We had to leave our windows open each night because there was no AC and the hotel was stiflingly hot each night which meant we woke up for every fight/ brawl (3 in 2 nights) and for the garbage trucks early in the morning. What's worse is that we paid $280/ night to stay in this place!!! Not worth it.
Genuine Expedia guest review
Other trip Sep 25, 2014
Rachel
US
3.0 / 5Good
one really big problem was the very tiny breakfast room. with 10 people it was crowded. and if you conquered a seat in front of the air condition you´ve been freezed to death.
Genuine Venere guest review
Other trip Sep 23, 2014
A Traveler
US
3.0 / 5Good
"Great Hotel, Bad part of town"
The hotel itself was nice. The bed was par for the course and the room had enough space. The hotel is not in a good part of town so if you plan to do a lot of walking consider taking a cab or uber to a better part of town to start you trip. My wife and I ubered from the hotel to Fishermans Wharf for $8. The hotel also offers scheduled shuttle rides to a few of the bigger locations and ride back so if you are not on a tight schedule that is beneficial. If you rented a car use the parking at the hotel is is cheaper than any public parking garages in the area and allows in/out privileges. Lastly, you get a free breakfast in their cafe bar which is a nice way to start out the day. Knowing now that I don't want to walk around the area of the hotel and planning other means to get out and about I would book this place again.
Genuine Hotels.com guest review
1 night trip Sep 19, 2014
Wes
US
2.0 / 5Fair
There was no air conditioning, so the room was very warm & uncomfortable
Genuine Expedia guest review
Other trip Sep 20, 2014
A Traveler
US
1.0 / 5Poor
"Nice is pictures, terrible in person."
Everything looks nice but up close there are stains on lamp shades, carpet and furniture was shabby. Hotel staff was not responsive as I asked for a wake up call and never got one. Terrible place. Will never go here again.
Genuine Expedia guest review
Other trip Sep 20, 2014
Paul
US
4.0 / 5Excellent
"Great Breakfast!"
A quick overnight in SF, picked this hotel based on location and price. (They also had some of the cheapest valet parking in the Union Square area). Hotel is comfortable and clean, nice to have a sliding door that opens to the city air (they say balcony, but you'll be standing in the room when you walk onto it...) Biggest surprise was the inclusive breakfast. Fresh eggs, potatoes, fruit, good coffee. Very nice.
Genuine Expedia guest review
Other trip Sep 7, 2014
Rob
US
5.0 / 5Outstanding
"Lovely hotel, sketchy neighborhood"
The hotel has a protected entryway next to a parking garage. There is a security guard during the day who is very personable and very effective in keeping the entrance pleasant and safe. All the staff (desk and room cleaners) are super friendly, knowledgeable, and very helpful. The room was spacious and very attractive, the bathroom well-appointed and towels and washcloths abundant. We especially liked being able to open the window for fresh air. Breakfast is served in the restaurant on the ground floor. It was stated to be continental, but included eggs, potatoes, fruit, ham, cheese, croissants, coffee, tea, and juice. Breakfast ended at 10:00 a.m. during the week. We liked this because we didn't feel rushed. A shuttle service is available at certain times of the day to areas most visitors would frequent. The only downside is that there are many homeless people on some of the surrounding streets and this made my daughter uncomfortable. We did not have any incidents and were not approached by anyone. I would definitely recommend this hotel.
Genuine Hotels.com guest review
3 night family trip Aug 31, 2014
Pam
US
1.0 / 5Poor
"AVOID...terrible location!"
The hotel itself is fine....clean, friendly staff, comfortable enough. However, it is in a very sketchy area of town with homeless people lying in the street everywhere around it. We we 3 travel savvy adults and did not feel comfortable walking around the area. The area is not well served by public transportation. Do yourself a favor and stay in the Union Square or Fisherman's Wharf area.
Genuine Expedia guest review
Other trip Sep 5, 2014
A Traveler
US
4.0 / 5Excellent
One thing I wish the hotel offered to its guest is a small fridge.
Genuine Hotels.com guest review
2 night romance trip Aug 29, 2014
Melee
US
4.0 / 5Excellent
"Conveniently located"
Hotel staff were very friendly and I enjoyed my stay for three nights. Only negativity of this hotel is the location. The hotel is in the Tenderloin district and it is little uncomfortable to walk on the street in the evening.
Genuine Expedia guest review
Other trip Aug 30, 2014
Sammy
US
5.0 / 5Outstanding
"Great Hotel and Service, Iffy location"
Hotel staff was incredibly helpful and accommodating and friendly. Rooms were comfortable and has a lovely roof deck. Location is convenient to the BART and other cool areas, but neighborhood itself feels a little uncomfortable to walk around in alone at night. Nothing particularly dangerous; just a large homeless population. We were fine, really pleased with our stay here due to the staff (who just go above and beyond to help with bags and reservations and transportation and accommodations, etc) and never had any problems.
Genuine Hotels.com guest review
2 night trip Jun 22, 2014
A Traveler
US
2.0 / 5Fair
"Bad neighborhood and no AC"
While the room itself is fine with comfortable bed, the neighborhood is really bad. We didn't enjoy walking to and from Moscone center in the morning or at night. Definitely not a safe neighborhood for a girl to walk by herself at night, which was annoying in a way since some of us need to get back to the hotel at different times in the evening. Another confusing aspect is the room has NO AC. What hotel does not have AC?? While SF has cool, breezy weather most of the times, sometimes during the day I wish there was an AC in the room to keep it cool! Otherwise the staff was friendly, and the complimentary breakfast was pretty good.
Genuine Hotels.com guest review
5 night business trip Aug 9, 2014
A Traveler
US
5.0 / 5Outstanding
Everything was very comfortable and convenient except location.
Genuine Hotels.com guest review
1 night business trip Aug 5, 2014
Kelly
US
4.0 / 5Excellent
Nice hotel near/in the ghetto.
Genuine Hotels.com guest review
1 night trip Aug 5, 2014
A Traveler
US
4.0 / 5Excellent
i really enjoyed the stay but didn't like the neighborhood c to many homeless...
Genuine Hotels.com guest review
2 night romance trip Aug 3, 2014
Eloisa
US
4.0 / 5Excellent
"No A/C in my suite!"
Booked a one night stay very last minute. The hotel included a very nice breakfast. The valet parking is located on site. The hotel was very clean during my stay. I requested a double queen, but was offered a king suite, with one bed. They told me it was an upgrade. Over all a nice stay. The surrounding neighbor is noisy, so take earplugs. The hotel offers free shuttle service. For the price I paid for my stay I would normally expect an air conditioned room.
Genuine Hotels.com guest review
1 night trip Jul 30, 2014
Frederick
US
2.0 / 5Fair
"Horrible service"
Overall, I had a horrible stay. I stayed with my friends for an overnight before we leave san francisco the next day. No free parking. Hotel is overall clean and nice but lack air ventilation. No a/c. One front desk staff was particularly rude and hostile. Other staff are helpful and nice.
Genuine Hotels.com guest review
1 night trip Jul 29, 2014
A Traveler
US
4.0 / 5Excellent
Friendly staff, nice clean hotel. Poor location in the tenderloin with homeless around leaving bad smells. Never really felt safe walking around the streets, even during the day
Genuine Venere guest review
Other trip Aug 1, 2014
A Traveler
US
2.0 / 5Fair
"Nice Hotel in a bad area"
I left early. The hotel was nice, the room was fine. The surrounding area was filled with people that made us feel VERY unsafe. We would NOT walk even 1 block away and it was before 10pm. I have been to 9 countries and 4 continents and all 50 states. I am not jumpy by any means. That was a bad unsafe area at night.
Genuine Hotels.com guest review
2 night trip Jul 24, 2014
John
US
5.0 / 5Outstanding
"Convenience"
Parking right next to hotel, very clean and comfortable rooms. Friendly helpful staff.
Genuine Expedia guest review
Other trip Jul 29, 2014
A Traveler
US
3.0 / 5Good
Got to the room and it was very stuffy. no A/C in room had to open window which made it very noisey traffic etc. had to pay $27.00 for parking for one night. Feel that we over paid for the room more like a $85.00 room. how ever would stay their again because of location.
Genuine Hotels.com guest review
1 night trip Jul 25, 2014
Michael Donahoe
US
4.0 / 5Excellent
"great hotel"
Fantastic stay, however there was no airconditioning which made it a bit uncomfortable. Other than that it was pleasant enough.
Genuine Hotels.com guest review
1 night family trip Jul 25, 2014
A Traveler
US
5.0 / 5Outstanding
"Good hotel in dowtown SF."
Very good stay for the price. Good room, very comfy and nice location in dowtown close to city hall (couple blocks only from public transportation of all sort - tram, cable car, buses, etc...). Would have rated it 5 star all around if we didnt had a room next to the laundry (waking up to the sound of washer/dryer through the wall was unexpected). But I guess that was just bad luck.
Genuine Expedia guest review
Other trip Jul 26, 2014
Adrien
US
3.0 / 5Good
"Decent hotel in a not so decent part of town"
it was my first trip to the City so I was not familiar with the different parts of town. As I walked from the Amtrak bus stop in the shopping district to COVA hotel, I quickly gathered that this was not the best part of town to be cruising around at 11pm. It's very sketchy but no one bothered me. Wearing headphones and not making eye contact is the key. Now, don't get me wrong, I grew up in "the hood" and I currently work in South LA...but that still doesn't make the Tenderloin any more appealing or generate a sense of safety :-) Now, the hotel itself is nice looking on the outside and also inside. The room was much smaller than I expected, no dresser or mini fridge. 80% of the cable channels were fuzzy. I didn't go to SF to hang out in my hotel room all day, but it would have been nice to come back to a more accommodating room after a long day of tourist sightseeing. But all in all, compared to the price of other hotels in the downtown area, COVA was decent and I would probably stay there again. Hopefully they will get better cable service and upgrade their wifi network. The front desk help was superb!!! Very welcoming and professional!!!
Genuine Hotels.com guest review
3 night trip Jul 14, 2014
Michael
US
5.0 / 5Outstanding
"Free upgrade to a room with a beautiful view!"
We started in a nice room but literally no view & not what I had imagined from the website. The staff was very accommodating with a free upgrade to a room with an amazing view. It made our stay so much more enjoyable!
Genuine Expedia guest review
Other trip Jul 21, 2014
A Traveler
US
5.0 / 5Outstanding
"Loved It!!"
Awesome service and conveniently located to everything. Valet parking was inexpensive compared to other hotels and they always had our car waiting for us. We stayed in a King suite and loved everything about it. Would definitely stay here again!
Genuine Hotels.com guest review
3 night trip Jul 16, 2014
Jose
US
2.0 / 5Fair
"Hotel Parking Lot"
The hotel's parking lot, I had to pay each time I would take my vechicle out so I could take my family site seen. I ended paying for the two days that I stay close to one hundred and twenty dollars ($120.00).
Genuine Expedia guest review
Other trip Jul 20, 2014
Lopez
US
5.0 / 5Outstanding
"overall good hotel. ."
Good hotel...Breakfast is good just hate the price of parking..overall I would recommend and would stay there again
Genuine Hotels.com guest review
2 night trip Jul 4, 2014
A Traveler
US
3.0 / 5Good
"Expected a little more"
Over all the room was ok. I was a little disappointed with the stains in the carpet and scuff marks on the bare walls. The beds and linen were very clean so I compromised with my disappointments. I do have to compliment them on their staff they were very helpful and friendly. At check in Latoya was very helpful and informative and was refreshing to see such customer service still existed. We also had breakfast with them 2 mornings and everything was fresh.
Genuine Hotels.com guest review
2 night family trip Jul 1, 2014
DW
US
5.0 / 5Outstanding
"Nice hotel with wonderful staff!"
We arrived early and since we had reservations to do a SF bus tour, the front desk agreed to hold our luggage until later that evening. Our 2 night stay went perfectly...can't say enough about the front desk staff...very helpful, informative, and accommodating. The check-in/check-out process went smoothly.
Genuine Expedia guest review
Other trip Jun 15, 2014
A Traveler
US
5.0 / 5Outstanding
Stayed there for 6 days with my gf. The hotel itself is grate but like have been state before it's in the middle of Tenderloin neighbourhood. The first morning we walked from the hotel to the union square on Ellis street and it was a bit scary. Going to the union square is best to turn left at Hyde st and then right on O'farrel st then you are not walking in the Tenderloin, or at least the neighbourhood is much better there and much more comfortable walking there after dark. The stay at the hotel was nice, quite room, the breakfast get boring after the second time but it's better than not having it.
Genuine Venere guest review
Other trip Jun 12, 2014
A Traveler
US
4.0 / 5Excellent
"nice spot"
Only one complaint, the valet parking is an unannounced charge. Everything else for a Tenderloin hotel is very mce especially the rooftop lounge
Genuine Hotels.com guest review
2 night trip May 29, 2014
williamson
US
3.0 / 5Good
"Ok but won't stay again"
The location was on a terrible neighborhood. Right in the tenderloin on the 3rd worst street in San Francisco. The shuttle was nice but I love to walk the city and I would not dare to walk these streets. We watched drug dealers and prostitutes from our window. My 16 year old son said he was afraid to stand in the window cause he felt unsafe.
Genuine Expedia guest review
Other trip May 26, 2014
A Traveler
US
4.0 / 5Excellent
"Bay to Breakers"
The staff were very accommodating. We got there at 10:30 and they checked out bags in with no problem. They gave us a map of the area and which places may not be the most pleasing. Always were able to answer questions. We got back late from the run and they were so nice about it. The restaurant was amazing. The parking attendants were pleasant. Although still comfortable, the rooms didn't look anything like the pictures and the view was of the scaffolding. I would defiantly think about staying here again.
Genuine Expedia guest review
Other trip May 24, 2014
Gail
US
1.0 / 5Poor
"Don't be fooled by pictures on web."
This hotel did NOT have Air Conditioning. We are living in the 20 century and NO AC! The pictures of this hotel on the web showed a nice modern décor but once you get there it is not as advertised. Buyer Beware!
Genuine Expedia guest review
Other trip May 17, 2014
Preston
US
3.0 / 5Good
"Nice hotel and good customer service."
The hotel was pleasant and clean. The staff was helpful and enjoyed the complimentary breakfast. However, the location is in a very bad area. At night it is very unsafe with many homeless people and awful smell. I would recommend using the complimentary shuttle service or stay at a different hotel.
Genuine Expedia guest review
Other trip May 12, 2014
A Traveler
US
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