"Decent, comfortable and affordable SF stay"
The hotel is clean and well maintained with good sized and comfortable rooms. The staff is friendly. The complementary breakfast is limited but gets the job done. It's quite centrally located in downtown SF but the neighbourhood has a large number of homeless people, who in general are harmless. The enclosed courtyard, which is used for parking, creates […] a sense of keeping them at bay and the hotel itself does not suffer from their presence. Read moreGenuine Hotels.com guest review
Ok. The hotel itself was pleasant, however the location is what is called - Tenderloin and little Saigon. Very much a low income - homeless and drug addicted neighborhood. It's a $10 cab to fishermans wharf and the Marina district. The hotel also has shuttles. However, please be advised!!!! Do not walk around at night if you don't want to be harassed […] by homeless and drug addicts. I'm from the Bronx NY and even I was shocked at times. That being said, the staff is very friendly and helpful. Would I stay again probably not - although for the price not a bad hotel. Try staying closer to Market st. Union square. Marina. Or fishermans wharf if you like boats and sea food. Read moreGenuine Hotels.com guest review
Bad neighborhood...service was good n so was security...Genuine Hotels.com guest review
"clean, overpriced and bad neigbborbood"
The pictures of the hotel online are very deceiving. It is pretty clean, but there were a lot of stains on the rug in the room. There was still masking tape in the bathroom from recent painting. The staff was very nice but the neighborhood was less than desirable. I would never stay there again because of the price.Genuine Hotels.com guest review
"reasonable price with great service"
eventhough the hotel is not in the nice neighborhood and there were a lot of homeless hanging around at the time i was there, i was really impressed by cleanliness of the hotel and help of staff. a plus for free breakfast and the hotel locates close a great pho restaurant. walkable distance to union square and reasonable price. I would stay in this […] hotel again if i come back. Read moreGenuine Expedia guest review
"Great price and wonderful room and location"
This is a great find close to everything. I do not like the fact that parking is so expensive, but that is all of San Francisco for you. The fact that there IS parking was wonderful. I did not try the free breakfast since I was in a hurry to get to the airport, but that is nice of the hotel to offer that. I love the free wi-fi! For the most part, I […] stayed in the hotel to sleep. It's SF... what do you expect. If you don't need anything fancy and comfortable this is the place!!! Read moreGenuine Expedia guest review
"Great value without sacrifice"
The hotel is clean, comfortable, and, while at the edge of the tenderloin, the location isn't bad if you're used to cities. I found it quieter than staying in Union Square. Has a nice, small fitness center that I never saw anyone else use. The beds are comfortable, if on the firm side. The rooms are incredibly spacious for San Francisco. But best of […] all, it's a screaming deal. I'll definitely be staying here again on my next trip to SF. Read moreGenuine Expedia guest review
The location is not good, too many homeless are there. If we can't take the suttle bus (full or too late), we have to walk to hotel in danger. But if you can take the suttle bus, you can save your timeGenuine Expedia guest review
I had a great time staying inthis hotel.the only downside is the neighborhood, but not violent people. Otherwise the hotel personnel is very helpful and accomodating. Special mention to mark and michael from the front desk and the people in the breakfast area. sufficient breakfast.Genuine Hotels.com guest review
Pleasant surprise given negative comments related to location. Walked to Union Sq. every AM w/o problem. With the savings in room rates relative to nearby Union Sq. hotels, you can afford to cab back to the hotel after dark if you are concerned; heck, you cab multiple times every day - day or night - with the money you save and still come out ahead […] for a comparable hotel in a "better" location. I found the Cova to be clean and quiet with a very helpful and competent staff. However, contrary to rave reviews, the breakfast buffet (included in rates as is WI-FI) I found to be mediocre but acceptable. Yon can get breakfast nearby. Though no hotel restaurant or bar, nearby Vietnamese and Thai restaurants are excellent. So if you are on business near Union Sq. (e.g., JPMorgan conference) of just there on business for a day, excellent modern little hotel: this is a bargain. Read moreGenuine Expedia guest review
"Hotel is nice but the location is terrible."
Hotel was good except a cup in my room which was not cleaned. The worst part is its location in the middle of scarily area surrounded by homeless people. I heard the place will be developed over time but not yet. As i took taxies for trip to and from the hotel, its reasonable price gone away.Genuine Expedia guest review
"Great Hotel in downtown ! Will stay next time"
Considering the ultra-low price for such a nice hotel ! I would give it a very high recommand to all visitors who want stay in downtown but a little short in budget. It is a 3-start hotel but equipped with 4-star brand new facilities and comfortnesses in the room. Breakfast is in the top floor with a little city view while eating, but it is for free […] ! Fee wifi in the room is also a plus. Read moreGenuine Expedia guest review
Clean Hotel, Service very good, Neighborhood not pleasing at all too many Ladies of the Night, druggies, etc. But hotel is really worth the price, we never walked in the neighborhood, parking good its in the hotel, so we never went out of the complex to get our car. Very worth the stay.Genuine Hotels.com guest review
"Good hotel, but remember you will pay some extra"
Parking costs fortune. Otherwise good except lousy breakfastGenuine Expedia guest review
"Nice little hotel in the Tenderloin"
Small room but nice, clean minimal design. The only negative was that after being out all day we got back late in the afternoon and the room hadn't been made up.Genuine Hotels.com guest review
The hotel is really clean and the service is great! they are really friendly and help a lot for all your questions and needs. Also the parking is good comparing with other rates. The breakfast is very good with lots of options. The only thing is that the neighborhood is somehow dirty (opposite the hotel) with many homeless around it.Genuine Hotels.com guest review
It's very nice. The price is reasonable. I will come back to this hotel again.Genuine Expedia guest review
"Excellent for the price"
By far the best breakfast in the category. Comfortable and clean room, fairly good wi-fi internet. Transportation to Union Square and Fisherman's Warf works fine. The room may get hot in an unusual hot day in San Francisco, which will not be a problem since tourists spend the day out. Heater, but just a fan. The region, however, is full of homeless […] and it isn't pleasant to walk back to the hotel. Read moreGenuine Expedia guest review
"Ok for the area"
Comfortable beds, flat screen, modernish hotel. No water pressure in shower at any time. Cannot control room temperature it is central system. Cold tile in hallway and bathrooms. Do not walk one block in the wrong direction. This city is filled with homeless people, it's a real turnoff. I don't think we will be coming back to San Fran anytime soon!Genuine Hotels.com guest review
Very affordable, clean, safe, pleasant, comfortable. The room was large and the staff was efficient, helpful, and friendly. A VERY pleasant stay and I will stay at the COVA again.Genuine Hotels.com guest review
"Helpfulness of front desk staffs"
Missed one morning call（phone did not ring at all). Suggestions to local attractions were only ok (unable to provide suggestions to cigar bars around but I managed to google it myself). Internet connections always drop and need log in every now and then.Genuine Hotels.com guest review
"Great hotel in an awful location"
The hotel itself was great - brand new rooms and friendly staff. However, the location is awful - right in the tenderloin district. For example, although the hotel is within walking distance to two BART Stations (which was one of its selling points), we needed to hire a taxi just to avoid walking through bad neighborhoods. Definitely wouldn't stay there […] again just because of the location. Read moreGenuine Hotels.com guest review
The hotel was fine, the location was a little questionable as we walked from there to Market street, maybe a mile, in day light, we encountered several drug dealers and users.. even across from the police station!Genuine Expedia guest review
"Cova is a nice find in SF!"
The Cova Hotel is in a good location in relation to almost anything since it has a free shuttle that runs to Union Square and the Wharf/Pier 39. It's still close enough to walk to Union Square but why walk when you can go on the shuttle! The staff was very helpful and great to chat with. The rooms were nice and surprisingly quiet for SF. I would definitely […] stay here again! Read moreGenuine Expedia guest review
"Worst hotel of our 3 week trip"
Never again Never again Never again Never again Never againGenuine Expedia guest review
"Very nice and clean hotel."
Very nice and clean hotel. Free shuttle service to Union square and Fish. Warf.Genuine Expedia guest review
"Great service, good location, poor neighbourhood"
Free wifi, free bus shuttles to some sights, clean roomes, walking distance to China town, Market street and public transport, nice breakfast. Only negative thing was the neighbourhood, many homeless people near by the hotel.Genuine Hotels.com guest review
"very good value & very good accommodation"
$25/day valet parking; didn't use shuttle, but will next visit as neighborhood is seedy. Service was good, including restaurant suggestions (area is Little Saigon -several Vietnamese restaurants nearby. This was best value in an area close to Union Square, including a good complementary breakfast. Clean, comfortable room and nice shower!Genuine Hotels.com guest review
"comfy stay but disappointed"
The hotel is located in a very shady area, so walking about in the general vicinity is not recommended, especially at night. Ran into a homeless man sitting in the lobby. The hotel staff and valet parking staff were friendly and hospitable. The room was clean, the bed and pillows very comfy, linens a crisp white and bright. But no internet service as […] advertised, when I called to complain to the front desk the only solution they offered was to stand outside on my balcony, which consists of a 6inch cement ledge! And no it didn't work. The hotel does not have a restaurant nor bar on site (looks like it was being remodeled) so if you get hungry you have to use the expensive room service or bring your own goodies, but alas, the rooms do not offer refrigerators. And no air conditioning, but they do supply you with a fan which helps. The free breakfast is not fancy but good enough to grab a quick bite before starting your day. If you need a centrally located, moderately priced hotel this works. It's clean, with very comfy beds and pillows! Read moreGenuine Hotels.com guest review
Can't complain. Cheap parking and breakfast.Genuine Hotels.com guest review
"No bargains in San Francisco!"
Staff were personable and knowledgable, but the location was EXTREMELY UNSAFE AT NIGHT. We were strongly advised not to venture from the hotel at night without the van or a taxi. "The Van" alternated between 2 stops. One stop one hour, the other stop the next hour. If you were not one of the eleven people signed up for the single run, you had to hire […] a cab. Breakfast staff were indifferent, and the tension on the street seemed to pervade the dinners. Foam pillows bloomed mold spores from excess moisture--had to ask housekeeping to put in a dryer. Less boutique hotel and more hostel. We changed hotels at nearly double the rate to leave! Read moreGenuine Expedia guest review
""Great 3-star hotel - terrible location""
The rooms are in much better shaped that quite a few of the other 3 star hotels I have stayed in near Union Square. The only reason I was very disappointed was the location. If you want to have even a short walk in the neighborhood, I recommend that you DONT STAY here. The neighborhood is scary and seems very unsafe compared to hotels 2 blocks closer […] to Union Square. Read moreGenuine Expedia guest review
There was a door to connect two rooms and we could hear the people there, so it was quite noisy. But the room was nice and I would book the hotel again.Genuine Hotels.com guest review
The hotel wasn't the issue, it was the neighborhood. We ended up taking taxis just to get out of the area to avoid being approached by homeless people. That is the only reason we would not stay there again. Unfortunate because the staff were great.Genuine Expedia guest review
"Friendly staff, decent hotel, rough neighborhood"
Loved the roof top to hang out on! Nice umbrellas, tables & chairs there but no service or bathroom. Nice size rooms & pretty comfy beds. HBO available to watch. Free Breakfast was decent & plentiful. Neighborhood is rough though--don't walk alone!! Excellent Thai restaurant around the corner.Genuine Hotels.com guest review
"West Coast Trip"
Nice, But to many homeless. The staff was very helpfull.Genuine Hotels.com guest review
"Diamond In the Rough"
The Cova Hotel is an excellent hotel. Our room was very clean and quiet. The staff were very friendly and informative about things to do while we were in town. We stayed for 8 days and every morning when we went to the lobby the staff would greet us and ask us what our plans were for the day. The shuttle service was super easy and convenient to use. […] Breakfast is served on the top floor where there is great little area to sit outside on the roof and enjoy the view. The only downside, and its small, is the area around the hotel. But the staff are very good about showing you which parts to avoid at night. We never felt threatened at all and as extra security you must have a room key card to operate the elevator and the front door at night. This is a stellar hotel for the price located only 5 blocks from Union Square. Read moreGenuine Hotels.com guest review
"hotel OK, not the neighborhood"
The hotel was OK, but the neighborhood was not, a Little scary to walk around. I was as a tourist with family and definitely is not the best part of town to be at. Breakfast was complimentary, but they could be a lot best job with it, not talking about luxury, but was very poor.Genuine Expedia guest review
"HELPFUL STAFF, BAD LOCATION"
While the staff was generally very helpful and friendly, this is not the place to stay for family, unless you are willing to pay for taxis to leave and return to the hotel (taxis start at US$3.50 before you go anywhere, and reach $10 within several blocks). Hotel has free shuttle every hour to Wharf or to Union Square. It is impossible to avoid seedy […] and unpredictable homeless people and drug addicts if you walk anywhere within the blocks outside the hotel. Also, the hotel had not one children's channel on TV. Thus, for the moments when you are not out on the town, this is not really an ideal place for family to stay. Read moreGenuine Hotels.com guest review
We enjoyed our stay at the Cova Hotel. Located in the downtown area, very close to all the tourist locations. Take advantage of the FREE shuttle service the hotel offers. We rarely needed the use of our rental car. We paid a daily fee of $25.00/ day for in/out use of car (Very fair price). The surrounding area is typical of big city downtown locations- […] homeless/ transients, but never had a problem. The hotel obviously offers this shuttle service for that reason. We saved $ every morning by the FREE breakfast the hotel offers. They could include a couple more staff members and an extra waffle maker to accomodate guests. The rooms were very clean and comfortable. The hotel offers a great cardio room with light wieghts, but if your into needing a gym? Try out the 24 Hour Fitness Gym, five blocks away. I drove my car there and paid $3.00 for parking. The staff at COVA Hotel gave exceptional service and we will definetely return next year. Read moreGenuine Hotels.com guest review
Hotel is not in a good, safe area of San Francisco.Genuine Expedia guest review
"Nice hotel neighborhood not so..."
We were pleasantly surprised with the great staff. Very friendly and helpful. We dropped our bags early and on return to check in they sold out. But they honored the premier room by up grading is to a suite. Very nice of them. Breakfast was more than enough and you can even eat it on the roof top deck. The neighborhood is very seedy and dirty. But surprisingly […] it seemed safe. So it's a great value for SFO and an easy wall to the BART and Civic Center. Read moreGenuine Hotels.com guest review
"good and bad location"
Use taxi to get to the hotel in the evening, strange persons in the streets around it. Coneniently located in SFO.Genuine Expedia guest review
"Stabbing a block away"
Horrible service and very rude every request was denied or brushed off including fresh towels which I had to call 3 times for.Genuine Hotels.com guest review
"nice hotel near market street"
NICE, CLEAN and near market street. streets a little to the south a little dicey...Genuine Expedia guest review
The Good: Clean rooms, lobby and common areas. The people at the reception were very helpful; provided free shuttle service to some key tourist spots as well as give tips for other locations. Overall, the hotel and the room's conditions were tip-top. The Bad: The breakfast menu was very limited; didn't even have scrambled eggs with meat (sausages etc). […] Over 3 mornings in a row, had to make eat salami sandwich in the morning.The neighbourhood is sketchy; lots of homeless people and drunks all around the block every time you step out. Read moreGenuine Expedia guest review
Wonderful front desk staff!!! Pretty hotel!! Convenient parking! Overall beautiful comfortable modern hotel. Will stay again :))Genuine Expedia guest review
"Very accomodating! Great room!!"
The room was excellent and they upgraded us to a suite for free because they were out of rooms that we requested. Staff were great and very friendly. Room was clean and spacious! Totally reccomend!Genuine Hotels.com guest review
"Will go again"
We overnighted there 2 nights. Staff was very nice, rooms were clean and breakfast was very good (cereals, waffles, fruits, ham, tomatoes, salad, eggs, cheese, bread etc). Hotel has a shuttle, which was very easy and nice driver. Everybody have been complained about the neighbourhood... We're from one of the world's safest countries and personally I […] found the neighbourhood ok. Yes, there's homeless people, drug dealers BUT also normal, genuine people. (and you'll find those same kind of people from fisherman's wharf too). Went to the playing park with children next street, and we had nice time with locals. Ate nearby. Would definitely go again! Read moreGenuine Hotels.com guest review
Homeless and druggist are an eyesore. The gym is satisfactory.Genuine Hotels.com guest review
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