All hotels in Lisbon, Portugal
1 room, 2 adults
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Avenida da Liberdade, 28, Lisbon, 1250-145, Portugal, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
4.7 / 5Outstanding

Score breakdown (from 517 reviews)

Average rating for:

  • Cleanliness
    4.8
  • Service
    4.8
  • Comfort
    4.6
  • Condition
    4.6
  • Neighborhood
    4.8
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5.0 / 5Outstanding
"Modern and elegant"
I really enjoyed the relaxed but elegant feel. Coffee, Port, and Tea were available self serve. What a nice touch. It was not quite as central as Avienda Palace, but I didn't like the old world stiffness of the Palace.
Genuine Hotels.com guest review
1 night family trip Sep 15, 2015
Patricia
US
5.0 / 5Outstanding
"Excellent Hotel in Top Form"
Excellent location. Great staff top to bottom - friendly, full of any information needed, and eager to assist. Wonderful breakfast.
Genuine Hotels.com guest review
5 night romance trip Sep 8, 2015
Peter
US
4.0 / 5Excellent
"Happy"
We stayed here for two nights. We really liked the hotel and the location. The room was a nice size and the bed comfortable. The service was wonderful and the guys at the front desk were very sweet and helpful!
Genuine Hotels.com guest review
2 night romance trip Sep 9, 2015
Eryn
US
5.0 / 5Outstanding
Modern and clean. Great location to beach. Several nice pools and family friendly. Great self free parking under hotel and surface. Easy drive Lagos center but long walk.
Genuine Expedia guest review
Other trip Sep 9, 2015
ted
US
3.0 / 5Good
"Hotel staff & service are fine, the room smells"
Hotel staffs are all very helpful, the 24/7 complimentary tea & wine offerings in the lobby are popular among guests. But our room smells terribly, like the bathroom, if you know what I mean.
Genuine Expedia guest review
Response by Heritage Avenida Liberdade
Dear Guest, Thank you for your review. Whilst we are very happy that you enjoyed our helpful staff and our offerings in the lobby, we are most concerned and apologize for any smell that you have scented in your bathroom and room and that should not have happened. We hope to welcome you again and offer you a totally satisfactory stay. Yours sincerely, Diogo Laranjo General Manager
Other trip Aug 17, 2015
a recent guest
US
3.0 / 5Good
"Not warm and friendly"
Front desk people extremely rude. My daughter and I were on the trip, then my other daughter surprised us and joined us. Room was adequate size wise and we had no extra requests of any kind. Front desk made a huge deal of it and charged us $48 Euros per night more for an extra person. If that is policy , fine, it wasn't even the money, and we did not request additional beds. It was handled very poorly. Not at all welcoming .
Genuine Hotels.com guest review
Response by Heritage Avenida Liberdade
Dear Guest, Thank you for taking the time to share your opinion, following your recent stay with us. We are very sorry that your experience was not up to our usual high standards. We apologize if the communication was not the best one. Our room rates are set by the number of people occupying the room, as it is the standard for most European countries. It is a point of honor for us to do our best to meet guest expectations and we are very sorry that we were not able to meet yours. We look forward to welcoming you again and be able to offer you a very pleasant stay. Yours sincerely, Diogo Laranjo General Manager
2 night family trip Aug 7, 2015
A Traveler
US
5.0 / 5Outstanding
"A GREAT LOCATION"
A perfect location to tour the city
Genuine Hotels.com guest review
3 night romance trip Aug 7, 2015
janet
US
5.0 / 5Outstanding
"Great Boutique Hotel"
I would definitely stay here again when I return! Will recommend to my friends for sure. Pros: Loved the quaint boutique/B&B feel to the property. Renovated building with lots of original charm. Wonderful Molton Brown amenities. Wonderful buffet. Convenient central location and was able to walk everywhere. Nice relaxing environment...mostly couples and single travelers...no kids running around making noise :)! Cons: Initially I had room facing the back side with adjacent church. Annoying to hear the bell ring every 15 or 30 mins it seemed as I was jetlagged and wanted rest. Ended up complaining and requesting a new room. Moved to higher lever room on opposite side which ended up being brigher and more peaceful.
Genuine Expedia guest review
Other trip Aug 12, 2015
Kylie
US
5.0 / 5Outstanding
"Modern Hotel in the Heart of Lisbon"
This modern hotel is right in the center of all of the action in downtown Lisboa. We stayed here and were able to walk to all of the major attractions offered in Lisbon. The rooms were clean and the food was good. My only complaint would be the mattresses, after sleeping on them for 3 nights, I had back pain.
Genuine Hotels.com guest review
3 night romance trip Jul 10, 2015
Crystal
US
4.0 / 5Excellent
"Highly recommend"
Great location with plenty to do and the metro is across the street. Hotel staff was extremely welcoming and friendly. Room is very spacious and hotel offers breakfast/tea/coffee/wine, etc. Wish I could have stayed longer. Only one issue, but wasn't a big deal - when we checked in, man at reception said breakfast is included and offered until 12pm. Next morning a different lady at reception said breakfast is not included so had to pay 10 euros for breakfast. Very minor issue, everything else was perfect. Would stay there again and again.
Genuine Expedia guest review
Response by Heritage Avenida Liberdade
Dear Guest, Thank you very much for staying with us. We are very happy that you enjoyed your stay with us, particularly our friendly staff and our location in the historic center. We are very sorry about the breakfast misunderstanding. On the day of arrival you were invited to have a free breakfast which is never included in the room rate. During the stay, and depending on the promotion, the breakfast can be or not included in the rate. We apologize if the information was not correctly transmitted to you and we will have more careful in the future. Thank you again and we look forward to welcoming you again in the future. Yours sincerely, Diogo Laranjo General Manager
Other trip Jul 13, 2015
A Traveler
US
5.0 / 5Outstanding
Highly recommend
Genuine Hotels.com guest review
3 night family trip Jun 29, 2015
sandra
US
5.0 / 5Outstanding
"Nice stay."
Terrific! Outstanding staff and good breakfast.
Genuine Hotels.com guest review
4 night romance trip Jun 23, 2015
Donna
US
5.0 / 5Outstanding
"Great Lisbon Experience"
We had a wonderful visit in Lisbon at the Hotel Avenida Liberdade! The location was great and quiet. The rooms were so spacious after our tiny rooms in France and Italy. But the best part was the service from the hotel staff. They were so helpful and gave us great advice for what to see, how to get anywhere and where to eat! We wanted to stay an extra day it was so nice, but they were completely booked. Can't wait to go back to Lisbon and we will stay here!
Genuine Hotels.com guest review
2 night family trip Jun 8, 2015
James
US
5.0 / 5Outstanding
"Great hotel in the center of town"
The hotel is very well located in the heart of the city. The staff was very friendly and helpful and the room was fantastic.
Genuine Expedia guest review
Other trip Jun 16, 2015
A Traveler
US
5.0 / 5Outstanding
"excellent location in the old city center"
The staff was very kind and willing to assist. The room was perfect, breakfast was various and tasty and was served until noon. There was always tea, coffee and even wine at the lobby with no extra charge.
Genuine Expedia guest review
Other trip Jun 12, 2015
David
US
5.0 / 5Outstanding
"Classic European Elegence"
Delightful classic hotel which really takes care of its clientele. The bedroom was large, comfortable and very well appointed. The location is ideal, being close to city centre but on a broad tree-lined avenue. A wonderful place to stay in Lisbon.
Genuine Expedia guest review
Other trip Jun 10, 2015
Peter
US
4.0 / 5Excellent
"wonderful location, helpful staff"
The hotel staff could not have been more helpful, especially for restaurant recommendations and reservations. The hotel could use some updating and there was a problem with the pool resulting in a sewer smell in the elevator, gym area and lower level. Our corner room had nice balconies and open windows. The location was terrific for walking to city sites, restaurants, and the bairro alto (happening bar scene for our 20-somethings)
Genuine Hotels.com guest review
4 night family trip May 27, 2015
Bruce
US
5.0 / 5Outstanding
"What a great hotel!"
The place is absolutely beautiful! The staff was fantastic! We stayed in 4 different hotels on our trip to Barcelona, Madrid, Lisbon and Porto, and this hotel was by far the best!
Genuine Expedia guest review
Other trip May 25, 2015
A Traveler
US
5.0 / 5Outstanding
"Fabulous in Lisboa"
Room was wonderful and spacious by European standards. Staff was very accommodating and helpful. Having a doorman was nice because the doors are heavy. Especially nice was serve yourself cold lemon water, hot tea, and port wine offered all day at bar area. Breakfast buffet was generous and offered until noon each day. The only not perfect thing about the hotel is the small slow elevator. But even that is not a huge issue. We learned to plan accordingly during busy times. The shower floor was very slippery! We asked for a rubber mat and one was delivered within minutes. Great service! Also, the lending library is a nice touch.
Genuine Hotels.com guest review
3 night romance trip May 14, 2015
A Traveler
US
5.0 / 5Outstanding
"Great hotel in historic area of Lisbon"
The Heritage Hotel was great! The rooms were spacious and clean. The staff was extremely helpful with recommendations for dinner and also with directions. The hotel is centrally located within easy walking distance to the waterfront and area squares. Many restaurants and shops are just steps away! The hotel offers complimentary port wine each evening in a relaxing and beautifully decorated sitting area.
Genuine Expedia guest review
Other trip May 15, 2015
Cathy
US
5.0 / 5Outstanding
"Heritage Hotel in Lisbon"
Great hotel in a building from the 1800's. Rooms are spacious and modern. Temp controls a little hard to figure out, but the room was great. Hotel location is near Rossio Square, one block from the post office, near what we call restaurant row, and surrounded by various shops. Great location for walking. Breakfast was extensive with many hot entrees, coffees and pastries. Evening tea provided with tea biscuits. A full bar is available to purchase drinks. Hotel staff is excellent and very helpful for anything you may need. Should we go to Lisbon again, this is the hotel we will choose.
Genuine Expedia guest review
Other trip Apr 29, 2015
Jim
US
5.0 / 5Outstanding
"Beyond Expectations"
We were greeted warmly by the front desk and the staff at the hotel is so friendly and very competent. Our room was very large and well appointed. The bathroom was beautiful and also quite large with floor to ceiling windows that opened onto a small balcony. The hotel is perfectly located..on the Avenue Liberdade and we had easy access to the Gloria Funicular and to the Santa Just a Elevador. The breakfast each morning was delicious and had many choices, including an expresso machine that was available all day. After our check-in the manager sent up a decanter of muscatel that we were to enjoy during our entire stay. My husband swam laps in the indoor pool..I just can say enough about this gem of a hotel. We would definitely stay here again!
Genuine Expedia guest review
Other trip Apr 14, 2015
Robin
US
5.0 / 5Outstanding
"Great hotel, location & stay in Lisbon!"
Great hotel & location. Team was extremely friendly & helpful. Room 40 was great!
Genuine Hotels.com guest review
3 night romance trip Mar 28, 2015
A Traveler
US
5.0 / 5Outstanding
"Charming and friendly hotel in a great location"
This hotel has a very different feel to the large chain hotels - there is an inviting and friendly ground floor area where guests are provided with complimentary port, tea coffee biscuits etc in a charming environment. This encourages many guests to stop here in the late afternoon to relax. It is almost an old fashioned style in a modern hotel. Location is extremely convenient to town. Staff were outstanding. Great assistance in English and incredible knowledge of the city and beyond.
Genuine Expedia guest review
Other trip Jan 11, 2015
peter
US
5.0 / 5Outstanding
"Location, location, location plus a great staff!!!"
My wife and I had a great time in Lisbon. All Portuguese people were exceptional, really welcoming and helpful! I've tried so many restaurants during our 1 week stay. I recommend dinner with Fado music, it's a little bit expensive, but well worth it! You'll only experience this in Portugal, so don't miss out! We walked about 8 km everyday and it was nice to get a good night sleep when we got back....ohh and have I mentioned we received a room upgrade, since I'm a Expedia Gold Member. This was a nice plus!!! Hope I've helped with my short review ; ) Cheers!
Genuine Expedia guest review
Other trip Jan 6, 2015
Charlie
US
5.0 / 5Outstanding
"Great location"
Everything was great... But I guess I need more words or Expedia is going to keep emailing me.
Genuine Expedia guest review
Other trip Dec 12, 2014
A Traveler
US
5.0 / 5Outstanding
Great location, great view to old city, really good breakfast.
Genuine Expedia guest review
Other trip Dec 5, 2014
Antonio
US
5.0 / 5Outstanding
"Delightful hotel, centrally located"
Located 1 block from the Aerobus stop at the Restauradores Metro stop on the Blue line, this hotel is very conveniently located. The Rossio train origination stop to Sintra (a UNESCO World Heritage site) is connected to this Metro stop. The Baixa-Chaido stop is only one station away. My wife and I stayed in room 52 on the fifth floor. It was a spacious room with high ceilings, tastefully decorated with wood panelling, with a large warm bathroom. The Wi-Fi was excellent. Room temperature controls worked well. The breakfast buffet was outstanding with freshly squeezed orange juice, fruit, a selection of rolls and cereals, and many hot and cold items. Best of all, the English-speaking staff were very friendly and caring who went out of their way to help.
Genuine Expedia guest review
Other trip Nov 25, 2014
United 1K Flyer
US
4.0 / 5Excellent
"Tiny rooms should not be considered Superior."
I booked a superior room but was given a tiny room with only 1 king bed. I was traveling with my daughter & feel we should have been given a room with 2 beds. Our room was so small we could hardly walk around the bed.
Genuine Hotels.com guest review
3 night trip with friends Nov 1, 2014
Kathleen
US
1.0 / 5Poor
Great location and very friendly staff. Made our stay quite comfortable
Genuine Expedia guest review
Other trip Nov 18, 2014
brad
US
4.0 / 5Excellent
"Nice hotel in a good location"
Hotel room was comfortable and nice. It was a bit on the small side with limited room for luggage, otherwise it was fine. The only issue was the wifi didn't work in our room, had to go to the lobby to connect.
Genuine Expedia guest review
Other trip Oct 25, 2014
Andrea
US
5.0 / 5Outstanding
"The perfect stay"
From the moment we arrived until the moment we checked-out we were treated so well. The staff go above and beyond to make your stay pleasurable. They were warm, courteous and generous. The rooms are quite large and the decor is soft and relaxing. A safe in the room is an added plus to store valuables and funds. There was never a shortage of hot water. Bed was nice and firm. Housekeeping staff kept the room looking spotless. The lobby is large and beautifully decorated. There is a small pool onsite great for a relaxing soak. There is also a business center with two computers, various daily newspapers and a small library. The hotel itself is centrally located near many of Lisbon's attractions. Two of Lisbon's three funiculars are within a three minute walk. The Rossio train station is a five minute walk. The Restauradores and Avenida Metro stations are within a five minute walk. There are many nearby cafes, restaurants and ATM's within a five-ten minute walk. We couldn't have chosen a better hotel.
Genuine Expedia guest review
Other trip Oct 15, 2014
Rocco
US
5.0 / 5Outstanding
"charming hotel in Lisbon"
Beautiful city with wonderful people; easy access to public transportation, restaurants and shops.
Genuine Expedia guest review
Other trip Sep 18, 2014
Buster
US
4.0 / 5Excellent
"A top choice!"
We had a great stay. The only problem we encountered was unavailable WiFi in one of our three rooms. The hotel was very accommodating about the baby traveling with us. The location is top notch!
Genuine Hotels.com guest review
3 night trip Aug 22, 2014
Betty
US
5.0 / 5Outstanding
"Outstanding service by Front Desk!"
The Heritage is located on Lisbon's most stylish boulevard, Liberdade. We received outstanding service from the front desk staff at every turn, from check in and check out to suggestions and reservations for restaurants. The evening/weekend manager was particularly outstanding -- friendly, picked up on our interest in historic sites and areas, and very helpful.
Genuine Expedia guest review
Other trip Aug 27, 2014
Tom
US
5.0 / 5Outstanding
"A very pleasant experience."
My only negative experience was with the lack of internet access in my room. They did try to fix this problem, but their efforts did not work. I was very pleased with the care they took to accommodate our infant grandchild. Their breakfasts and evening sherry were both excellent and added to our enjoyable experience.
Genuine Hotels.com guest review
1 night trip Aug 22, 2014
Betty
US
4.0 / 5Excellent
"Ideal Sightseeing Location"
This hotel is in the center of many of the city sights. Next door is a large department store with a great wine store located in the basement level.
Genuine Hotels.com guest review
2 night trip Aug 15, 2014
A Traveler
US
5.0 / 5Outstanding
Centrally located. Excellent small hotel . Good Breakfast
Genuine Expedia guest review
Other trip Aug 19, 2014
A Traveler
US
5.0 / 5Outstanding
perfect place to operate from to see LISBON and surrounding areas
Genuine Hotels.com guest review
1 night trip Aug 15, 2014
A Traveler
US
5.0 / 5Outstanding
"Lovely :)"
Great place with wonderful bathroom!
Genuine Hotels.com guest review
1 night trip Aug 3, 2014
Chris
US
5.0 / 5Outstanding
"Exceeded expectations!"
Lovely, gracious, old-world and modern! The staff will do everything possible to help you do what you want to do. They will definitely "take care of you". Plus the breakfasts were delicious, the complimentary portos in the late afternoon lobby were so welcome for relaxing after a busy day. And the location is perfect. We'd go back there in a minute!
Genuine Expedia guest review
Other trip Jul 20, 2014
Lover of Lisbon
US
5.0 / 5Outstanding
"Amazing hotel in the hart of Lisbon"
Service- great. People friendly and helpfull. Amazing atmosphere
Genuine Expedia guest review
Other trip Jul 19, 2014
alterra13
US
4.0 / 5Excellent
"Center of Town"
Really nice place in the center of a lot of action...we had a one night stop before flying home and were able to walk the neighborhood and get a great dinner near by. Cool thing if you have a car, they kept a parking space right in front for me the whole time I was there.
Genuine Hotels.com guest review
1 night romance trip Jul 7, 2014
James
US
4.0 / 5Excellent
"Nice Location"
Hotel was located in a very pretty area on a boulevard in the central part of Lisbon, close to many sights. Our room was very nice and spacious. Breakfast option was nice and tea is always available. The shower in our room tended to clog so I ended up using the tub.
Genuine Hotels.com guest review
1 night trip Jul 7, 2014
A Traveler
US
5.0 / 5Outstanding
"Great location"
Very nice room, clean, good size. People at the desk were usually helpful.
Genuine Expedia guest review
Other trip Jun 10, 2014
Dee
US
4.0 / 5Excellent
At truly civilized approach to hotel management. Complimentary free coffee/tea—& biscuits—in the lounge, all day, and the same for a glass of port in the evening. No fuss; no asking. It's just there. (Please, people, don't abuse this privilege. It's too nice to loose.) A singular odd quirk, the hotel has no Dining Room, so the--very comfortable--lobby/lounge doubles as the breakfast area. No lunches or dinners in this relaxing boutique hotel—but Lisbon is overflowing with restaurants, anyway; and you quickly get used to the idea. Excellent (all-you-want) breakfast. If you are not careful it will put weight on you. The only two things about that are 1: the bacon which was very fatty—but that just might be how bacon is in Lisbon (or, indeed, in Portugal.) As for 2: the mini-frankfurters were awful--but who needs those? On the whole, I would have no hesitation staying there again. Centralized location on a densely tree-lined boulevard could not be better. Nice architecture; a tastefully designed interior. There was a pool in the basement but (rather strangely, considering the free coffee, etc.) because residents must ask for access, we didn't bother with that. Peasant staff who have perfected the art of staying quietly but courteously in the background.
Genuine Venere guest review
Other trip May 30, 2014
A Traveler
US
5.0 / 5Outstanding
"Home Away from Home"
Wonderful experience - great staff, location and lovely room!
Genuine Expedia guest review
Other trip May 16, 2014
A Traveler
US
5.0 / 5Outstanding
"Better in than out"
The hotel was top notch all the way around, but outside the hotel, although in a really glitzy part of Lisbon, the number of panhandlers and beggars was a bit unnerving.
Genuine Expedia guest review
Other trip May 12, 2014
A Traveler
US
5.0 / 5Outstanding
"A Pleasure"
An absolute pleasure. Perfect location. Great breakfast and very helpful with figuring out transportation questions and others.
Genuine Expedia guest review
Other trip Apr 20, 2014
A Traveler
US
5.0 / 5Outstanding
"Great Hotel Great Location"
From check-in to check-out, the staff could not have been more pleasant and more accommodating. The rooms have dramatic high ceilings and the juxtaposition between old and new works well. Centrally located, you can walk or take public transportation easily to most areas. Breakfast buffet is a wide array of fruit, pastries, scrambled eggs, etc. In the evening enjoy a glass of complimentary port.
Genuine Expedia guest review
Other trip Apr 7, 2014
Susan
US
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