"Excelente servicio y ubicacion"
Muy buena, sobre todo el desayuno muy rico lo recomiendo ampliamenteGenuine Hotels.com guest review
"Buena ubicacion y buen servicio"
Este hotel tiene una gran ubicación, buen servicio y limpieza. Tiene un restaurante bueno aunque cierra temprano. El salón de usos múltipes podria estar mejor pero igual nos sirvió. En relación ubicación y precio es muy buena opción.Genuine Hotels.com guest review
"Excelente ubicación y buen precio"
Fueron 2 noches con desayuno completo incluido. La ubicación y el precio fue lo mejor. Las habitaciones bastante bien. Creo que es un buen hotel para turistas y para quienes viajan al DF por trabajo.Genuine Hotels.com guest review
"Muy buen hotel"
Un hotel con un excelente personal con buen trato al público buen precio buena ubicaciónGenuine Hotels.com guest review
Un hotel bastante agradable,muy limpio, las habitaciones confortables, una atencion muy buena. Unicamente objeto lo dificil que me fue tomarme un cafe fuera del horario del restaurant. Del resto su ubicacion excelenteGenuine Hotels.com guest review
En viaje familiar, este hotel excedio mis expectativas, por su ubicacion y precio considero que es u a buena opcion, limpio, las ha itaciones son amplias y omodas y el personal muy amable, ademas el restaurant del hotel es muy ricoGenuine Expedia guest review
"Don't park your car at the hotel!"
09/26/14 joanshields Toronto, ON
I must say, our initial reception at the hotel was excellent. The receptionist on hand was very friendly and helpful, but the rooms are very dated and should, at the very least, be painted and have the carpet (especially on the beds!) taken out. Our problem started the next morning just before 11am when we were to leave the hotel. Our car was parked in the underground parking space, and because we arrived the night before, it was in behind two other cars- one of which, owned by one of the hotel's own employees, they didn't have the keys for. Not only did we have to wait for 55 MINUTES to get our car (with a four-hour drive and a full day of work ahead of us), but two of the hotel employees were extremely rude to us and the three other people also waiting to get their cars out. One employee, the rudest of all, seemed to be in more of a managerial position. Instead of offering us a coffee in the hotel restaurant while we waited for them to locate the employee, this manager treated us like WE had done something wrong. I immediately went back upstairs to file a formal complaint (written, as no one but another receptionist was around) and then, as were leaving (they had to LIFT and steer the car out, as the employee with the keys never showed up!!), I spoke with the 'manager' and told him that his attitude was offensive and completely uncalled for. He got defensive again, blaming everything and everyone else. All in all, there are MANY other hotels that are way more comfortable, have better customer relations and can be found for cheaper than the $950 pesos we paid in the area.
"Old, clean, strategically located, cheap"
The hotel offers a good staying solution for the non-demanding guests: the furniture is old and not so spectacular, but it's clean and tidy. Weak wifi signal in the rooms, the staff is not so friendly and some people do not speak English fluently.
"A really charming, economical hotel close to the Zona Rosa"
05/04/14 Esoudek Orange, Virginia
The Posada Viena has been my choice for thirty years when travelling in Mexico with student groups. Charming décor, large rooms(especially in the wing above the Argentinian steak-restaurant) and very friendly personnel make the Posada Viena an excellent deal for people who travel economically, yet want to sleep comfortably.
"cute, convienient, reasonable, a little noisy"
01/26/14 Franz S Juneau, Alaska
I've stayed in this hotel a few times over the last couple of years. It's in a great location, within walking distance of the Centro Historico (if you like to walk), and is safe to walk around in, even at night. The rooms are nothing special, but comfortable.Being a small hotel, only four floors, it's easy to get in and out of. One thing I particularly like is that the floors are wood or tile, with no mildewed carpet to smell - something that is very common in mid range mexico city motels. Not great internet service in my experience. If you have a room on the street, expect plenty of traffic noise, it's 24/7 in Mexico city. Mexico city has a plethora of bad hotels; this one is better than most.
"Beware of booking online"
12/21/13 Jonathonhoward brisbane
Posada Viena was a fine hotel in a good location. I would however like to warn travellers to be cautious when booking here online. We had issues with a particular booking website and two duplicate bookings were sent to Posada. The management were kind enough to acknowledge the mistake and attempted to have the duplicates canceled, however we later discovered the hotel had asked for a $40 booking few or $80 to cancel the two additional bookings. It really is all about money regardless if you simply want a refund. In addition, travellers should also be extra careful with valuables at this hotel. Housekeeping persistently left our windows wide open and although nothing was stolen, it was not a risk worth taking. I should mention there's a very nice lady at the front counter who can help with most enquires, but the other staff were distant and unhelpful for even the most basic requests.
"Posada Viena, not quite Europe"
10/19/13 Noe011 Los angeles, Ca. USA
The best part, and perhaps the most engaging: the genuine kindness of the people working in and for the Posada. Then, comes the rest: the beds...hard and uncomfortable, Lighting in the room: scarce and remorseful. Peculiar policies: not sufficient towels unless seriously requested, no wash cloth, thus you use an entire towel as small wash cloth. Toilet paper: allowed two rolls, morose sorts of toilet paper. Elevator; ay, there's something "unique": an alarming lack of "co ordination" with the elevator floor and the area where you have to enter...several inches of difference in height and they claimed to "just have had the repair person there to adjust." I did not have my i pad with me and had asked if there were computers available on the lobby and I was told that they did have computer service. One computer and a small , non lit room, and each time I wanted to use it...either someone else there, for long periods, or I had to wait for someone in reception to type in the password. Local phone calls are free from the room, but to call a cell phone, significant charges. There are three 'public phones" in the lobby to use for cell phone calls..the three are constantly out of order. There is a small café next door, open for dismal breakfast and I absolutely would not encourage anyone to go there. Safe deposit box. I preferred not to have my passport with me...An elaborate sort of small box in a side room and you are given a long key chain that holds the key, however, you have to leave a 200 peso deposit (returned when you take out your valuables) I thought this was an excessive deposit and have not been charged this much in any other hotel. Although the area is quiet...often in the night, you could hear adjacent rooms and discussions. So, the price was reasonable, however, Mexico City does not lack a variety of hotels at similar prices and I think with accommodations that are perhaps more inviting.
"Don’t expect luxury; but the hotel is reliable, friendly and practical"
10/18/13 Marco_Polo499 Milan, Italy
It claims 4 stars, but it is more or less equivalent to a European 3 stars. However it is reliable, is conveniently located in a safe area, accepts all credit cards, and customers are treated very friendly. It is in the touristy neighbourhood called “Zona Rosa”, at the corner between Calle Marseilla and Calle Dinamarca. It is a rather modern business hotel and I have used it many times. Rooms are of various sizes and, if you have not booked and paid in advance, you will be able to choose the one more convenient to you. Prices are very reasonable. In September 2013 I paid 690 Pesos for a double room without breakfast (about 50 €). For a small surcharge you can get larger rooms for 3 or 4 people. Rooms are comfortable; they include: bathroom with very large space for the shower, hair drier, ironing table (the iron is provided on request, free of charge), fan (A/C is not needed, indeed), drinking water, large beds american style, TV with lot of Spanish channels and CNN in English. The windows are reasonably soundproof and in the night everything is very quiet. The sockets are of the American type and electricity is at 110 volt. Safe boxes are available at the reception, free of charge. The hotel will keep your baggage in storage if you are touring some days outside Mexico City. Near the hotel there are restaurants, coffee shops, exchange facilities, a covered market, shops and a supermarket. The “Cuauhtémoc” station of the underground line # 1 is near the hotel (about 300 metres). The area looks quiet and safe, even at night. The hotel can be booked (and paid) at the airport, at a small boot located in the domestic arrivals area, at door # 2 (“llegadas nacionales”); this area is only a few steps away from the international arrivals area. The boot is open until late in the evening. There is no similar service in the international arrivals area.
04/27/13 GuanajuatoBob Guanajuato, Mexico
In a good neighbourhood, convenient to the Insurgentes and Cuauhtemoc Metro station, close to Condesa and Roma areas. The place is clean, everything works, the staff is helpful and a lot of them speak English.
"Group tour out of Mazatlan"
02/05/13 Casabear26 Canada
Very Mexican hotel in a nice neighborhood, very quiet. MC was experiencing a cold spell & we froze at night! Our entire tour group asked for extra blankets! Staff was friendly & accommodating. Only 1 very thin bath towel per person, no hand towel. Very small bathroom & the only ventilation was a window & when the temperature is in the low 40's, that's not an option! Good location, but don't think I'd stay here again.
"very nice hotel"
02/02/13 FrancisMenorca Menorca
This is a very pleasant hotel, with friendly service, comfortable rooms, attractive colouful mexican decor, no noise at night, in an area where you can eat cheaply but well at simple Mexican restaurants. The Argentinian restaurant downstairs was prohibitively expensive for us. A few blocks away is the cross roads of Paseo de Reforma and Insurgentes and it was easy to bus it around the city. I booked this hotel on the internet (Destinia) and got a room for three for little more than 40 $ US. If you turn up at the door the prices are quite a lot higher. they have a couple of computers downstairs ( 40 pesos/hour, more expensive than I'd be using throughout Mexico, and they were a bit slow) and wifi. I stayed here twice with my family and would return.
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )