"cute, convienient, reasonable, a little noisy"
01/26/14 Franz S Juneau, Alaska
I've stayed in this hotel a few times over the last couple of years. It's in a great location, within walking distance of the Centro Historico (if you like to walk), and is safe to walk around in, even at night. The rooms are nothing special, but comfortable.Being a small hotel, only four floors, it's easy to get in and out of. One thing I particularly like is that the floors are wood or tile, with no mildewed carpet to smell - something that is very common in mid range mexico city motels. Not great internet service in my experience. If you have a room on the street, expect plenty of traffic noise, it's 24/7 in Mexico city. Mexico city has a plethora of bad hotels; this one is better than most.
"Beware of booking online"
12/21/13 Jonathonhoward brisbane
Posada Viena was a fine hotel in a good location. I would however like to warn travellers to be cautious when booking here online. We had issues with a particular booking website and two duplicate bookings were sent to Posada. The management were kind enough to acknowledge the mistake and attempted to have the duplicates canceled, however we later discovered the hotel had asked for a $40 booking few or $80 to cancel the two additional bookings. It really is all about money regardless if you simply want a refund. In addition, travellers should also be extra careful with valuables at this hotel. Housekeeping persistently left our windows wide open and although nothing was stolen, it was not a risk worth taking. I should mention there's a very nice lady at the front counter who can help with most enquires, but the other staff were distant and unhelpful for even the most basic requests.
"Posada Viena, not quite Europe"
10/19/13 Noe011 Los angeles, Ca. USA
The best part, and perhaps the most engaging: the genuine kindness of the people working in and for the Posada. Then, comes the rest: the beds...hard and uncomfortable, Lighting in the room: scarce and remorseful. Peculiar policies: not sufficient towels unless seriously requested, no wash cloth, thus you use an entire towel as small wash cloth. Toilet paper: allowed two rolls, morose sorts of toilet paper. Elevator; ay, there's something "unique": an alarming lack of "co ordination" with the elevator floor and the area where you have to enter...several inches of difference in height and they claimed to "just have had the repair person there to adjust." I did not have my i pad with me and had asked if there were computers available on the lobby and I was told that they did have computer service. One computer and a small , non lit room, and each time I wanted to use it...either someone else there, for long periods, or I had to wait for someone in reception to type in the password. Local phone calls are free from the room, but to call a cell phone, significant charges. There are three 'public phones" in the lobby to use for cell phone calls..the three are constantly out of order. There is a small café next door, open for dismal breakfast and I absolutely would not encourage anyone to go there. Safe deposit box. I preferred not to have my passport with me...An elaborate sort of small box in a side room and you are given a long key chain that holds the key, however, you have to leave a 200 peso deposit (returned when you take out your valuables) I thought this was an excessive deposit and have not been charged this much in any other hotel. Although the area is quiet...often in the night, you could hear adjacent rooms and discussions. So, the price was reasonable, however, Mexico City does not lack a variety of hotels at similar prices and I think with accommodations that are perhaps more inviting.
"Don’t expect luxury; but the hotel is reliable, friendly and practical"
10/18/13 Marco_Polo499 Milan, Italy
It claims 4 stars, but it is more or less equivalent to a European 3 stars. However it is reliable, is conveniently located in a safe area, accepts all credit cards, and customers are treated very friendly. It is in the touristy neighbourhood called “Zona Rosa”, at the corner between Calle Marseilla and Calle Dinamarca. It is a rather modern business hotel and I have used it many times. Rooms are of various sizes and, if you have not booked and paid in advance, you will be able to choose the one more convenient to you. Prices are very reasonable. In September 2013 I paid 690 Pesos for a double room without breakfast (about 50 €). For a small surcharge you can get larger rooms for 3 or 4 people. Rooms are comfortable; they include: bathroom with very large space for the shower, hair drier, ironing table (the iron is provided on request, free of charge), fan (A/C is not needed, indeed), drinking water, large beds american style, TV with lot of Spanish channels and CNN in English. The windows are reasonably soundproof and in the night everything is very quiet. The sockets are of the American type and electricity is at 110 volt. Safe boxes are available at the reception, free of charge. The hotel will keep your baggage in storage if you are touring some days outside Mexico City. Near the hotel there are restaurants, coffee shops, exchange facilities, a covered market, shops and a supermarket. The “Cuauhtémoc” station of the underground line # 1 is near the hotel (about 300 metres). The area looks quiet and safe, even at night. The hotel can be booked (and paid) at the airport, at a small boot located in the domestic arrivals area, at door # 2 (“llegadas nacionales”); this area is only a few steps away from the international arrivals area. The boot is open until late in the evening. There is no similar service in the international arrivals area.
04/27/13 GuanajuatoBob Guanajuato, Mexico
In a good neighbourhood, convenient to the Insurgentes and Cuauhtemoc Metro station, close to Condesa and Roma areas. The place is clean, everything works, the staff is helpful and a lot of them speak English.
"Group tour out of Mazatlan"
02/05/13 Casabear26 Canada
Very Mexican hotel in a nice neighborhood, very quiet. MC was experiencing a cold spell & we froze at night! Our entire tour group asked for extra blankets! Staff was friendly & accommodating. Only 1 very thin bath towel per person, no hand towel. Very small bathroom & the only ventilation was a window & when the temperature is in the low 40's, that's not an option! Good location, but don't think I'd stay here again.
"very nice hotel"
02/02/13 FrancisMenorca Menorca
This is a very pleasant hotel, with friendly service, comfortable rooms, attractive colouful mexican decor, no noise at night, in an area where you can eat cheaply but well at simple Mexican restaurants. The Argentinian restaurant downstairs was prohibitively expensive for us. A few blocks away is the cross roads of Paseo de Reforma and Insurgentes and it was easy to bus it around the city. I booked this hotel on the internet (Destinia) and got a room for three for little more than 40 $ US. If you turn up at the door the prices are quite a lot higher. they have a couple of computers downstairs ( 40 pesos/hour, more expensive than I'd be using throughout Mexico, and they were a bit slow) and wifi. I stayed here twice with my family and would return.
"Dingy, poor value, and abusive to staff"
11/18/12 LunarTic Washington
I had problems with my phone and could not get a room at my preferred hotel in DF for a holiday weekend. Wound up here. The hotel was overpriced (700 pesos) for what you get. My room was dingy and needed a major cleaning. It had only been given only room change cleanings for a long time. I am not an overly picky traveler and have stayed in a lot of mid-priced hotels in Mexico that don't cater to American travelers. The sixties retro charm might be what people liked, beats me. The real deal breaker was the stated policy by management to charge the maids for items taken by guests (see picture). This is deplorable. I can't have my money go to this and sleep well.
"Nice and clean"
11/07/12 FEnriqueCV Hermosillo, Mexico
We stayed at Posada Viena on November 4th and 5th with my wife on a business trip to busy Mexico City and we had everything we need. The hotel is basic not that fancy but also clean and that's all. Nothing outstanding to talk about... but we enjoyed only the room, everything decorated in very typical Mexican style colorful and bright athmosphere. A couple of small supermarket blocks away, and Reforma Avenue just a walking distance from this hotel. SAfe área where you can walk at night time with no worries.
"Great Place to Stay in a Friendly atmosphere"
04/19/12 FilFrank Munich, Germany
Zona Rosa is not the most beautiful neighborhood in Mexico City but it's definitely very convenient with a lot going on, close to the metro (which for me is the best way to move around in this huge city) and very safe. This hotel is a great value for the price. The staff is very friendly and helpful. The hotel is colorful and nicely decorated, without being luxury it's with no doubt a great choice. The only con was that the shower was very hard to regulate either with very warm water or cold.
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews