11/24/14 kbaby1998 Chicago, Illinois
I had a party on November 22, 2014 in the Grove Banquet room. The staff was excellent, the hotel was VERY CLEAN!!!! I would recommend this property to anyone that asked The rates are very reasonable!!
09/04/14 SUga_Spice_Diva Greenwood, Mississippi
I really enjoyed my stay at this hotel..The rooms were large and spacious. ..the rooms came equipped with a fridge, microwave, coffee maker, and a sofa sleeper. I love the way that the gym is directly across from the pool... I was able 2 watch the kids in the pool with ease while I worked out. The breakfast was plentiful and tasty. .. I have no complaints about my visit. ..
"SOME things were good...Other things not so much!"
05/31/14 julie_boll NEW BRIGHTON
My first impression of this hotel was not good. I had a very difficult time making an ACCURATE reservation for 4 nights. One of their reservationists (Cheryl) was outright rude to me! The rooms were pricey. Once I arrived at the hotel, I was more impressed. Beautiful lobby, spacious eating area, fairly large sleeping rooms (which included a sleeper sofa, microwave and refrigerator). Front desk staff were friendly and called to see if our room was satisfactory. I like that there were several restaurants within walking distance of the property. However, there were several major issues with our stay. First, I found a bottle of shampoo in my bed upon pulling the covers back. When I called the front desk, I was told that Housekeeping had gone home but that she would bring me clean bedding. I had to change MY OWN bedding! The next day, the elevator broke down! The following day, the pool and hot tub were closed! We really missed using the hot tub after a long day of walking around in the city of Chicago. In the end, we had use of the pool/hot tub for 2 days (out of 5).
"Clean, well-run and nicely situated, but rates a little higher than expected"
05/29/14 DavetravelerCt CT
Newish and nicely outfitted Comfort Suites - clean inside and out. Room was large and very clean, Internet was steady and fast, AC was powerful and quiet. Bedding was clean and mattress was better than most, but not among the best. Breakfast had a few hot items - a small step up from the normal Comfort breakfast. Hotel is walking distance from several moderate priced restaurants. I paid $10-15/night more for this hotel than I would have expected - at $100/night it would have been a better value.
05/26/14 sdbraund Wisconsin
Our basketball team stayed at this hotel in May. The hotel was awesome. Very clean, rooms were very big - they had both a microwave and refrigerator, which is very important to us. The location was perfect. Lots of food choices in walking distance. Pool was smaller but very nice. Breakfast was the normal hotel breakfast - it was enough for our players and families. We would definitely stay again.
"Comfort Suites at Elgin, ILL"
03/26/14 Tony R Elgin, Illinois
Great service and staff. Excellent attitude. Friendly. Always smiling. Very courteious. Knows your name. Great phone skills. Gets you to and back if you need transportaion. Rooms are always cleaned and neat.
"Very Nice Stopover"
01/03/14 Jeremy B Indianapolis, Indiana, United States
The hotel is VERY well kept & the service was outstanding! Only the breakfast left a little to be desired, but that may just be my opinion. Easy access to on-site laundry, indoor pool/hot tub, and breakfast area.
11/16/13 Emily L Lake in the Hills, Illinois
The hotel it self was nice, clean, decent rooms. The hotel service was awful. We used this hotel as our wedding hotel and they would provide a shuttle. We even paid extra for a third shuttle for our guests to and from the wedding. The third shuttle was so late for our ceremony that even when we waited 15 minutes to start the ceremony, many of them missed it, which was very upsetting. At the end of the night the third shuttle wasn't even going to come back and we had to pay another fee on the spot as a large tip to get the shuttle to come back for our remaining guests. Our guests struggled with booking rooms in our room block due to the disorganization and lack of knowledge of the staff. The Manager was wonderful and would correct errors, but it would take three phone calls to take care of something that shouldn't have been an issue to begin with. Even with handing out gift bags to our guests had to be reminded to them after we found out some of our guests never received them. For staying the night the hotel is probably an ok choice, and is conveniently located next to some restaurants. I would not recommend booking this hotel as a wedding hotel, it will be more of a headache than it's worth.
10/10/13 L C Barrington, Illinois
We had a wonderful overnight stay. Extremely friendly staff. We had a hot tub suite and I was quite impressed how large, spacious, clean, comfortably and up to date our room was, more so than a lot of other high end hotels we have stayed at in the past. I would highly recommend this establishment. Kudos to the General Manager, Cheryl!
We stayed here while in town for a family wedding, and we were very impressed with this hotel. Our room was very large and clean with 2 queen beds and a pull out sofa. The pool was heated and of good size. The breakfast area was large and open with a standard hotel breakfast. Coffee, tea and hot cocoa were available all day, complimentary. The staff was friendly and welcoming. There are a lot of restaurants and stores for shopping nearby with a handful of restaurants within walking distance. Overall, we were very pleased with this hotel and would not hesitate to stay here in the future.
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