This guest did not leave a comment.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
11/16/13 Emily L Lake in the Hills, Illinois
The hotel it self was nice, clean, decent rooms. The hotel service was awful. We used this hotel as our wedding hotel and they would provide a shuttle. We even paid extra for a third shuttle for our guests to and from the wedding. The third shuttle was so late for our ceremony that even when we waited 15 minutes to start the ceremony, many of them missed it, which was very upsetting. At the end of the night the third shuttle wasn't even going to come back and we had to pay another fee on the spot as a large tip to get the shuttle to come back for our remaining guests. Our guests struggled with booking rooms in our room block due to the disorganization and lack of knowledge of the staff. The Manager was wonderful and would correct errors, but it would take three phone calls to take care of something that shouldn't have been an issue to begin with. Even with handing out gift bags to our guests had to be reminded to them after we found out some of our guests never received them. For staying the night the hotel is probably an ok choice, and is conveniently located next to some restaurants. I would not recommend booking this hotel as a wedding hotel, it will be more of a headache than it's worth.
10/10/13 L C Barrington, Illinois
We had a wonderful overnight stay. Extremely friendly staff. We had a hot tub suite and I was quite impressed how large, spacious, clean, comfortably and up to date our room was, more so than a lot of other high end hotels we have stayed at in the past. I would highly recommend this establishment. Kudos to the General Manager, Cheryl!
We stayed here while in town for a family wedding, and we were very impressed with this hotel. Our room was very large and clean with 2 queen beds and a pull out sofa. The pool was heated and of good size. The breakfast area was large and open with a standard hotel breakfast. Coffee, tea and hot cocoa were available all day, complimentary. The staff was friendly and welcoming. There are a lot of restaurants and stores for shopping nearby with a handful of restaurants within walking distance. Overall, we were very pleased with this hotel and would not hesitate to stay here in the future.
"Great family time here."
Our family came together at the hotel and we couldn't have been treated more kindly. Yes, there are a few things that could have been a little better but all in all we were well pleased. The swimming pool was very cloudy on Sunday night after so many families using the pool on Friday night and Saturday. In contrast to the review we saw to the right from ontherun101, there were kids running up and down the hall all morning long Sunday and in fact woke me about 6am doing so. But the staff is really what I loved about the place. They bent over backwards trying to make our stay delightful. The rooms were spacious and we hosted over 20 people in ours Saturday evening and we all found someplace to sit. The hotel brought 4 extra chairs to the room. And a real plus is that you can walk to the nearby restaurants and coffee shops such as Sushi Station, Panera, Starbucks, Village Pizza, Jimmy Johns, the Wok and the pub. There is even a Dairy Queen within walking distance that has outdoor seating right next to a quiet well landscaped pond.
"We liked it!"
08/18/13 WinnipegFamily Winnipeg
Our family had a very large room (2 queens plus a pull out sofa). It was nice to have the extra space. The bathroom had granite counters and granite backsplash in the shower. The free breakfast was your standard hotel breakfast that most hotels offer. The staff were very friendly and even gave me a water bottle and Skittles upon check in. The pool was quite small but it wasn't too busy when we were there. The room doors tended to slam loudly. The mini fridge in the room was huge! There was also a microwave. The business across the street had a very early and loud lawn mower in use which was the end of our good sleep. Be prepared to pay many tolls along the Illinois Tollway to get to the hotel and upon exiting the hotel.
"DON'T BRING KIDS HERE"
08/17/13 ontherun101 Illinois
Came for a local event. Pleasant hotel minus the over zealous security officer that patroled the hotel and grounds like a German police officer monitoring Auschwitz. Children were not allowed to walk the hallways past 8pm. We were with multiple families and intended on spending some time with adults. Or so we thought! Furthermore if you intend on staying on a night when anything is happening at close by Rookie's don't plan on sleeping unless you have ear plugs. And don't go to the sponsored Tilted Kilt which you get 20% off because it has been closed for OVER 4 MONTHS! In summary, please reconsider if you plan on bringing children here due to unfriendly conditions for ANY children with energy! Quiet time is posted 10pm - 7am.....not 830pm. Facility was clean but will NEVER come back again!!!
"Haven for a family reunion"
08/12/13 Rosemary C
Stayed here 2 nights for a family reunion close by to motel. Extremely clean, modern, friendly. Perfect. Motel was hosting our family, 2 weddings and others. Motel was completely booked - yet never looked "stressed" by the large groups.
"Great venue for business trips!"
08/06/13 Mark_Consiglio Rockland, Massachusetts, United States
Very comfortable hotel with a great happy hour and cool staff. The breakfast is great and the rooms are clean. Can't ask for much more when staying on business trips. The only issue is finding places to eat or hang out. Rookies next door can get old quick if you are staying for a few nights and the Tilted Kilt across the other way has closed. Sushi Station, Starbucks and Panera are also within walking distance.
"Clean and friendly"
07/29/13 Judy G Whitelaw, Wisconsin
Stayed here to watch the grandkids while my son stood up for a near by wedding. Fast friendly check in. Clean large rooms. No complaints with the free breakfast. The pool area was clean and warm with plenty of towels available. A couple of restaurants in walking distance. Would I stay here again? Yes!
"Nice place to stay"
07/19/13 jdfras Atlanta, Georgia
Nice place to stay. Relatively clean and quiet. A good choice as a place to stay in this category of hotels. I would consider staying here again if the need should arise. I will second comment by others of large spacious rooms. Mario was quite helpful and courteous.
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