Good experience for the price. Had a nice stay. Would stay here again.Genuine Expedia guest review
"Friendly, accommodating, relaxing."
pros - great location away from phoenix business but close to stores, strip malls, restaurants etc. and not a lot of traffic when we stayed 4/15-4/22. great staff. quiet resort even though families with kids present. kitchen stocked nice. Gas grill not the best flame but got the job done eventually. awesome rooms. carpeting showing some age but no different […] than any other 4 or 5 star hotel. probably could do tile throughout like in mexico and be better appearance. we were on first floor and did hear people walking above us but noise not really that loud. master gardener put on great 1.5 hour tour about cactuses around the resort. fitness room smaller but not busy and had a lot of things for working out on. bags of ice were complimentary in office. cons - the café/bar was located in the adult pool area which is about 100 yards from lagoon pool (lagoon pool is where 90% of people hung out but no bar/food was located at this pool which would have been great and a better money maker for the resort and more tips for bartenders. you will not get daily maid service which we could handle for one week using same bed sheets but the maids were great about coming around and exchanging towels. I do not prefer to stay at the same resorts more than once as I like to try new ones all the time but can honestly stay if staying in Peoria again I would stay at this resort. Read moreGenuine Expedia guest review
Great place, although the pull out couch was horrible, and we ended up squeezing onto the bed. Aside from that, great place! Would stay again, but spring for another bed.Genuine Hotels.com guest review
"What we were looking for."
We thought the resort was very nice. Nice staff. We wanted hot weather and a pool. You fit he bill. We had two one bedroom suites, accommodating 5 adults. Tried to type the following in the "could improve" spot. Won't let me. The sofa sleeper was very uncomfortable, the fifth adult slept on the short sofa. We congregated in one of the rooms throughout […] the weak and felt that the living area was very dark. Felt like a basement. The information that we received was a little confusing. When I called ahead to get info about housekeeping I was told we would have daily service. At check in we were told to call if we wanted service. Whether we called or not the keepers visits were sporatic. Please take these comments as constructive comments, not complaints. We had a great week. Read moreGenuine Expedia guest review
The property and staff were amazing. We have stayed twice in the past month and absolutely loved it both times and definitely plan to return.Genuine Expedia guest review
Every sound from the room above came thru the floor, every footstep was heard. You could hear the TV next door and they were not playing it that loud. The bathroom fan was noisy, the refrigerator was noisy, the neighbors shower screamed when it was on. Dirty towels were everywhere around the pool. Lighting in the units were harsh florescent with little […] natural light. It took several minutes to get hot water Read moreGenuine Expedia guest review
The resort was outstanding, it was our second time visiting, and we will be back again next year. It is so convenient to everything we wanted to see and do. Thank you for a wonderful place to stay.Genuine Hotels.com guest review
Our three day stay was in a major disappointment, The "suite" was small, dark, drab, and uninviting. While the service was satisfactory, to label this as a "resort and spa" is laughable; more like a cheap hotel with pool. As the West Valley is largely undeveloped sand and brush, the few accommodations available can likely get away with shabby rooms […] . Read moreGenuine Hotels.com guest review
Wonderful hotel, will be backGenuine Hotels.com guest review
We were in town for Cactus League Spring training and the resort felt like home away from home with all of the wonderful amenities. I will definitely look forward to booking with them again.Genuine Expedia guest review
The Junior Suite has two windows, only. And they are in the bedroom looking at a stairwell and the other at the elevator. The living room/kitchen has no windows. The love seat faces the kitchen sink and the tv is in the cupboard. Not what the pictures showed on Expedia. I complained to the manager at the front desk and he questioned who I booked the […] room through. I asked for a different room and he said they were all booked. I asked where the café was on the property and he said at the pool. He said they are open till 7pm. At 4 pm I called and the phone rang 40 times. I contacted the front desk and they assured me they were open. I tried calling again, 30 rings. I went down to the café to place an order and there was no one there except staff. They said the didn't hear the phone ring. Terrible services and facility. Read moreGenuine Expedia guest review
"Not advertised, but room overlooked construction."
Loud construction noises starting at 8am and continuing all day. No pre notice and no ability to move. Daily maid service almost non existent. Did not even make the bed. Pool was fantastic.Genuine Expedia guest review
"Would still recommend"
This was the second time my wife and I stayed at this resort. The first time was for our honeymoon, and the stay was superb. The room was incredible, the resort was fantastic, and the staff was friendly. This second time was for our anniversary. The only issue we had was cleanliness of the kitchen. When we arrived in the room, there was still food in […] the fridge from the previous guest. I called the front desk and someone came immediately to clean it, very apologetic. We then found more food in the cabinets and the following morning we discovered old coffee in the coffee pot. These issues were dealt with, and we would still highly recommend this resort to anyone wanting a nice semi-secluded getaway. It's off the beaten path, but still within decent driving distance of shopping and fine dining. Read moreGenuine Hotels.com guest review
"Beautiful Rooms, Pools and Landscaping."
The room was very nice, although the sofa was not comfortable. We stayed in a junior suite, which was perfect for just the two of us. The architecture and landscaping was pleasant and the pool areas were extremely nice. The only issues we had with this resort was that the management seemed to be asleep at the wheel. There were shortages of pool towels, […] certain foods that were on the menu at the Fransiscan Café and there were cases of overbooking so a few other vacationers had to endure a split in their accomodations for several hours. The staff was terrific and very helpful and they did a nice job of coordinating activities, but didn't overwhelm us with too much to sift through. Overall a pleasant experience! Read moreGenuine Expedia guest review
"Excellent space for the price"
Some of the furniture could be upgraded - e.g. the couchGenuine Expedia guest review
Carpets were dirty. If you're traveling in from out of town, definitely look at a map, as this location is not close to anything and may add time local travel plans. They were also light on parking spaces near my room. My room was in a main building and coming in at nine was challenging to find parking anywhere near my building. The front desk service […] left something to be desired; not personable or friendly. Read moreGenuine Hotels.com guest review
"Servicing of Room"
I was there 5 days and on the last day our room was serviced. Such as vacuum, bed made, trash removed, etc. All the other days a stack of clean towels were placed in the room so I know someone was there.Genuine Expedia guest review
Friendly staff, great room, and private resort.Genuine Expedia guest review
My wife planed a birthday over night stay here for us and boy was I surprised. The grounds were immaculate. The scenery was so beautiful and relaxing we sat on our private balcony and watched the sun set behind the mountain view. What a beautiful sight!! The only thing that wasn't a 5 was our bed it was only a queen size but that's not a big deal. We […] are most definatly going back. I would HIGHLY recommend this hotel. Read moreGenuine Hotels.com guest review
I don't think much of a place that, after you wait ten minutes to check in, makes you wait in line again to get a parking pass so they can give you a sales pitch. Our room had a view of the building next door. The decor and the appointments are cheesy. The parking situation is overcrowded. It was grossly overpriced for what we got. And it wasn't really […] clean, e.g. gum on the carpet in the bedroom. The soap was nice. Read moreGenuine Hotels.com guest review
Good value. Only negatives were maid did not freshen room and late check out was not available.Genuine Expedia guest review
"no wifi, 10am checkout time"
The day before I checked out, I called to ask if I could get my checkout extended from 10am to the 11am industry standard. They told me to call back in the morning. I called back in the morning, and they said no...I had to be out by 10 am. Three different people knocked on my door between 8:30am and 9:45am to ensure that I was going to be out by 10am. […] I'll take my 5-nights of business somewhere else next time. ...and no free WiFi in 2014!?! Read moreGenuine Hotels.com guest review
"out of nowhere"
very confusing lay outGenuine Hotels.com guest review
"Very nice resort staff put the icing on the cak"
The family really enjoyed the hotel especially the staff. Looking forward to returning for another vacationGenuine Expedia guest review
"Beautiful desert setting."
Separate outdoor environments for families with children and adults only. Peaceful and quiet.Genuine Expedia guest review
Love this place except... I specifically called and asked about the construction going on and was told it would not affect our stay at a all! Upon arriving at our room..we had nothing but equipment and construction workers outside our windows working! Disappointed but the resort is very nice and people were friendly!Genuine Hotels.com guest review
I recently had to travel to Peoria, AZ to visit my daughter for her graduation from college. This hotel location was closest to her home, so I decided to try it. Considering I could not utilize any if their services, I truly can't rate those, even though the list of services looked amazing. I gave this hotel all excellence scores due to the people were […] very friendly and helpful for my needs, and the room was pleasantly perfect. It was like my own apartment and the price was very affordable compared to the usual chain hotels I stay at for work travel. I would definitely recommend, as well as stay there again on the next visit to Peoria. Read moreGenuine Hotels.com guest review
Room is nicely laid out but very dirty -- Chinese noodles laying on the refrigerator shelf; black spots on the pillowcases, dirty towels and garbage left outside our door overnight; linen from the last guests stuffed inside the extremely uncomfortable sofa bed. The room was never tidied until 3 pm -- and then they do not touch the kitchen or replenish […] the condiments, etc., unless you ask but they refused to permit us to remain one hour for "late" check out at 11 a.m. The Spa did not return my call on Thursday about a 9 am appointment until 4 pm the next day, only to tell me that they would have no nail technician until the next Monday. "Resort" is a misnomer for this place. Read moreGenuine Expedia guest review
We rented two adjoining rooms for one evening. The check-in time is too late and check out time is too early. Other than that the room, grounds, and pool were great!Genuine Expedia guest review
"pregnant wife getaway"
Excellent time wife got to relax from so much stress 9 months pregnant so she needed to relax, it help really good, now just waiting on our babyGenuine Hotels.com guest review
A little shocked at the lack of room service, but great quiet place to stayGenuine Hotels.com guest review
Brandon and Drew where great. They need recyclable containers in room or nearGenuine Expedia guest review
"welcoming and very clean"
The staff was very kind and accommodating to make sure our stay was perfect. They went above to assist with any problems or requests made, and very prompt with resolution. The room was very grand and very spacious, with a full balcony with table and chairs. It had a full kitchen, providing the basic supplies. The pool was very large and very relaxi […] ng. Read moreGenuine Expedia guest review
"Cibola vista resort"
this is one of the cleanest hotels I ever stayed in.....and i'm picky when we talk about clean , I couldn't believe it was so clean ..I thought it was only surface clean , so I moved th night stand...looked behind the bed (where no one looks)...in the corners of all the doors just to find some normal dust gathered there .....NONE !!! I am so impressed... […] not to mention the beds ,linen , kithcken ...I am sold ...don't take my word ...go see for your self...My new Arizona Resort......5***** Read moreGenuine Expedia guest review
"Phoenix area vacation"
Have stayed at this resort many times. Would rate everything as a+ but still has no free WiFi. Feel like that should be included for as much as the nightly rate is.Genuine Expedia guest review
AmazingGenuine Hotels.com guest review
"Nice stay. Excellent pool."
Very accommodating staff. Clean and spacious room.Genuine Expedia guest review
"Close to family"
We stayed here due to its location . Very near my family's home. It was very nice and had lots of amenities ( washer/dryer in room, dishwasher,stove, fridge). It was kind of like apartment and you can hear footsteps above and beside you when people walked by. I am used to that so i did not bother me. Weren't in room enough for it to bother me. I would […] reccomend Read moreGenuine Expedia guest review
"Nice resort but lacked things to do"
The resort is a very attractive southwest setting. It is very enjoyable to walk around it and enjoy the landscape. The large swimming pool areas are beautiful with different types of pools and hot tubs to enjoy. There is also horseback riding available. Other than museums we didn't see a lot to do in the immediate area.Genuine Expedia guest review
"Nice facilities and rooms, but staff was so-so."
The two girls who checked us in late at night were humbug. One girl was preoccupied with herself and didn't seem to care much about us as guests and the other girl was quick to say "no" to any request that was not part of her employee manual. The guy that works late nights was great though and the rooms and pool were nice.Genuine Expedia guest review
Beautiful city, great family vac great pool, mostly timeshare owners there. So convenient with your own kitchen and washer and dryer. We will come againGenuine Hotels.com guest review
Resort itself is very nice. Very quiet and nicely appointed. Location is not very convenient if you don't have a car. Not really a restaurant on site. The poolside grill is not open for breakfast and closes by about 7 each night.Genuine Hotels.com guest review
"Not a Hotel"
The property is very lovely and well located, but it is a timeshare -- not a hotel and we should have been informed of that fact when we made our reservation. They do only "light cleaning" -- If you leave your coffee cup in the bathroom, it will still be there when you return. They did not replace the sugar/artificial sweetener each day; no replacement […] shampoo although there were three of us in the room. If you want the sheets changed, there's an additional charge. There is no restaurant within walking distance and the Cibola's grill and room service close at 7 p.m. Read moreGenuine Hotels.com guest review
"Away from everything"
If you are looking for a place away from the bustle of Phoenix, this is it. We used it to break up the Tucson to Las Vegas trip and that worked well. The shower didn't work and it took two calls to get moved to another room. Also, the map the front desk gave us to find nearby restaurants was not accurate. Other than that, the room was big and fairly […] comfy. Read moreGenuine Expedia guest review
The mattress was a bit hard but other than that we were very happy with our stay. We were very pleased with our room, especially at such a reasonable rate. The kitchen had all we needed and everything was clean and nice. The location was very convenient for us as we had a personal reason to be in that particular neighborhood but if we were just coming […] to Tucson to enjoy the attractions it seems a bit out of the way. Read moreGenuine Hotels.com guest review
"Very quite getaway"
The rooms are very spacious, we stayed in the 2 bdrm Villa both units had a kitchen and all the necessity cooking utensils/pans/silverware. Which is necesssary due to the local of the hotel it made things alot more accessible since there is no facilities within walking distance. There are a few places to eat within a mile or so. We were a little disappointed […] in the swimming pool, beautiful area but the deepest in the larger pool was 4'6" and the adult pool was alot smaller only went to 5'. The hotel was very quite and had basketball and tennis court. Across the street was horseback riding available. The hotel lobby does not allow guests to use the computer without a charge, which was quite spendy. All activities on sight cost $, whether the BBQ and/or the Friday night roastings. Read moreGenuine Expedia guest review
While I spent little time in the room however the atomsphere was great Friendly and helpful staffGenuine Expedia guest review
"Nice place for a family vacation!"
We booked this not knowing it was a time share property. After being directed to the "concierge" (really, a salesperson for the property) after checking in, he went through the options for activities available at the property, told us there was a meeting for people interested in purchasing a time share, and that was it. No pressure, no big deal at all […] and we never got asked again. The room was very big--modern kitchen, nice couch in the living area that pulled out to a bed for the kids, a dining room table, nice balcony, and a large jet-tub in the bedroom as well as a separate shower. So first impression was really good--looking closer, there were some things that needed improvement or fixing--old TVs ( we didn't realize how much we take HD for granted until we watched sports on a 1990s TV one night...), a few lightbulbs burned out, some chipped paint--nothing huge, but quite a few little things that continued to add up. What felt initially like a super luxurious resort ended up being a nice place to stay. We loved the pool area--not many people while we were there (first week of April), so the kids had the run of the whole pool. A little disappointed at the 48in minimum height to go down the waterslide, as our 4 & 5 year old kids weren't even close to being tall enough to go down. We loved that this place was close enough to the city to get dinner, go shopping, etc, but was really in the middle of nowhere. All in all, we will be back for another trip in the near future. Read moreGenuine Expedia guest review
"If you don't have to don't stay here"
What was booked, king bed, wasn't delivered as we were given a queen. We called and eventually spoke to the manager, after spending 5 minutes on hold which also happened when we called upon landing in Phoenix to inquire about check in. Extremely unhelpful we were told that it was a "premium" room, we were paying a discount and that he'd be happy to […] move us to another room. Given that the price quoted on Expedia was for a king I felt I was actually over paying. That coupled with the total lack of any customer service created disappointment. I think they are living off the fact that they are the only available accomdations in that part of severe north Peoria Read moreGenuine Expedia guest review
We were in Phoenix for our daughter's wedding. The hotel was wonderful and we would definately stay here again.Genuine Hotels.com guest review
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