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Situated on the tip of Mactan Island, Mövenpick Hotel Mactan Island Cebu is close to popular diving spots including Boyong Reef, Cordova Reef, and House Reef. Cebu City, Santo Niño basilica, and Magellan's Cross are all within 12 miles (19 kilometers) of the resort.
Mövenpick Hotel Mactan Island Cebu, renovated in 2012, has a private white-sand beach, an infinity-edge outdoor pool with separate children's pool, and marina with water sports equipment for snorkeling and scuba diving. The restaurants include a spot at the wharf's edge with panoramic ocean views, an all-day venue, and several bars.
The fitness center is open 24 hours and the kid's club offers activities for children ages 2-12. The Zen-inspired Spa del Mar is located in a garden setting with ocean views. Business amenities at this 4.5-star resort include a business center, wireless Internet access (surcharge), and 3 meeting rooms. The resort also offers a 24-hour concierge and complimentary valet parking. A roundtrip airport shuttle is available (surcharge).
The property has designated areas for smoking.
Mövenpick Hotel Mactan Island Cebu's 245 Art Deco-style guestrooms offer balconies with sea views. Televisions are equipped with premium cable channels and DVD players. Wireless high-speed Internet access is complimentary. Marble bathrooms include separate bathtubs and showers along with bathrobes, hair dryers, and phones. Refrigerators, coffee/tea makers, and minibars are provided. Rooms also include desks, in-room safes, and direct-dial, multi-line phones with voice mail.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
**These amenities may be available only in some rooms or units. Some amenities may incur additional fees.
Located in a tropical garden with views of the ocean, the Spa del Mar offers Zen-inspired indoor and outdoor treatment settings. Body scrubs and wraps, aroma facials, Swedish and other massages are available with advance notice. Please note that children under 16 must be accompanied by an adult to visit the spa.
Scuba diving or snorkeling are great ways to explore the island’s amazing marine life. The 24-hour fitness center includes cardio and resistance equipment. The game room includes billiards, air hockey, board games, and Xbox.
At the Kid'z Paradise Club, children can entertain themselves with activities and games.
The recreational activities listed below are available either on site or nearby; fees may apply.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Although Mactan Island houses Mactan-Cebu International Airport (CEB) and is connected to Cebu City by a bridge, the island may be most famous as the site where Ferdinand Magellan died fighting Lapu-Lapu. Tiny Mactan village has monuments to both leaders, and the island also features several guitar factories.see all hotels in Lapu Lapu
"Wonderful Hotel with great employees."
Arrived and was greeted by friendly and very accommodating staff. Brought our luggage to room and gave us a introduction to the property. Lots to do on the grounds and a great beach to relax and enjoy the ocean. We will definitely go back to this hotel!Genuine Hotels.com guest review
Response by Mövenpick Hotel Mactan Island Cebu Thank you very much for thigh score and especially the compliments about our staff. We hope to welcome you back again very soon Thank you Knuth Kiefer General Manager
"Profound Disappointment - 2 is generous"
View was of the cheaper hotel. Had very slow wifi, but no wired internet N0 DVD or ceiling fan. Did not have a tub. It had a small curtained area and water flooded the bathroom any time my wife or I showered Had to leave the entry light on at the front door in order to get the bedside lamps to work Very little hot water. Poor lighting Broken safe and […] long delay for replacement Food is average at best ATM on site has a $120 limit and a $5 fee Note: they do not accept debit cards. Soundproofing is poor Service at the pool, lounge areas, and beach club is slow, and the drinks suck. Everything is severely overpriced ( $3 tea bags). The front desk and bell hop staff want a tip for everything, despite the 10% service charge on everything. The beach is quite harsh on bare feet. There are a few redeeming factors: On Saturday night, they had a decent live show. The setting is quite picturesque, so it will make for nice photos. just out the front gate is a fantastic day spa at about 1/3 of the cost an outside “Spanish” restaurant had good food and Sangria Read moreGenuine Hotels.com guest review
Response by Mövenpick Hotel Mactan Island Cebu I appreciate your comments as those help us to improve further. I apologize for not meeting your expectations on your recent stay. To address some of your comments, we actually do have DVD players available but do not set them up in the room as we have very little demand for those as most guests prefer downloading their choice of movies. the same goes with the cables internet access. We have actually cut this service recently as almost all guests are equipped with wireless internet access. I was a bit surprised about your comment on our beach as we are one of the very few hotels here in Cebu that have a natural sand beach with little to no rocks in the area. However, I will be looking into this and see if we may have overlooked some of the rocks in the area. Again, my apology for not meeting your expectations on your recent trip. Knuth Kiefer General Manager
"Disappointing to say the least"
My family and I were in Cebu on a combination vacation/business trip. I wasn't familiar with Cebu at all so I chose the Moevenpick Hotel. Boy, were we disappointed. The staff was very friendly, so I can't complain about that. The suite we booked was acceptable size-wise but not very comfortable in terms of seating space. There was one small couch - […] not big enough to seat three people and there was no light above the dining room table at all which made eating dinner there feel like you were in a cave. There was only one single lamp to light the entire dining and living room area. Not nearly enough! The biggest disappointments were the two bathrooms. They too were dark and dingy. There was mold all over the tiles in the shower and the master bath showerhead was positioned so that the water sprayed directly at the bottom of the door causing water to leak all over the bathroom floor. Our business associates had told us we should book the Shangri-La resort but unfortunately they were sold out. After our negative experience here we called the Shangri-La and begged for a room. We ended up paying for their Presidential Suite just to get out of the Moevenpick. You can't even compare the two resorts. The Shangri-La is class all the way. Read moreGenuine Hotels.com guest review
Response by Mövenpick Hotel Mactan Island Cebu I would like to start by apologizing for the obvious bad impression we have left you with. I think you for pointing out to us the problems you encountered in the suite you were staying in and we will look into this and see where we can make improvements. I appreciate you pointing out the friendliness of our staff, but regret of course that despite the efforts of our employees, your stay was marred by the physical issues of your suite. Again, my sincere apology for leaving you with such a bad impression. Knuth Kiefer General Manager
"all inclusive wonderful experience"
Will go back. Movenpick provided everything one needs in an idealic place. Hotels negotiated for island hoping tours and whale shark feeding. Highly rec.Tight security there so be prepared. The spa and italian restaunant across the street from the property well with the break!Genuine Hotels.com guest review
Response by Mövenpick Hotel Mactan Island Cebu I thank you for the high marks you have given us. I am glad you had an enjoyable stay and that you are planning to return in the future. We very much look forward to welcoming you back again. Knuth Kiefer General Manager
"HORRIBBBLLLEEEEEE HOTEL TO STAY"
SERVICE IS SACKS....WIFI IS NOT WORKING AT ALL....NEVER, NEVER AGAIN TO STAY HERE IN THIS HOTEL...Genuine Hotels.com guest review
Response by Mövenpick Hotel Mactan Island Cebu I was surprised that you complaint about our internet as we have just launched a brand new wifi system in our hotel. I am sorry to read that you rated your stay so low. Unfortunately you have not mentioned specifics, hence it is difficult for me to improve on areas you were dissatisfied with. Knuth Kiefer General Manager
"One of the best places to stay in the area"
I stayed here because I was competing in the Ironman 70.3. The hotel is down the block from the main Hotel for the race and at half the price. Also, the buffet was better!Genuine Expedia guest review
Response by Mövenpick Hotel Mactan Island Cebu I appreciate the positive comments and rating of our hotel. We hope that you had an enjoyable Ironman event, despite the less than perfect weather conditions on the day. I hope we will be able to welcome you back again next year for the next Ironman here in Cebu? Thanks again Knuth Kiefer General Manager
"Nice hotel close to small beach"
I loved my room, paid for a seaview and it was lovely. Had a lovely balcony overlooking the sea .. (18th floor) room was white light and bright and I loved it ... the staff were extremely friendly and helpful and so was housekeeping. My only problem was with food .. I am vegan, I told them ahead of time but there was very little I could eat and the […] chefs didn't seem able to prepare anything much. I found a Japanese restaurant down the road that offered free transport and also eating at the Shangri La was quite wonderful. (But Movenpick is half the price and its a nice walk to Shangri La) beach is small but nice and good for swimmers like me who don't like waves! Pool very clean. Read moreGenuine Expedia guest review
Response by Mövenpick Hotel Mactan Island Cebu Thank you very much for your positive comments on your overall experience. My apology that we apparently let you down on your food preferences. I appreciate you bringing this to our attention so we can improve on this point for hopefully a future visit of yours. Thanks again Knuth Kiefer General Manager
"Nice hotel with excellent attention"
People in Philipines are really really kind, service in this hotel is very good, they spoil you with nice details and help you when its needed, so it's worth to spend time here.Genuine Expedia guest review
Response by Mövenpick Hotel Mactan Island Cebu Thank you very much for your positive comments based on your recent stay at our hotel. We are glad to read that you had an enjoyable time and good memories from this trip. We do hope you will have an opportunity to visit us again in the near future Knuth Kiefer General Manager
The staff were incredibly friendly and attentive to all our needs. Food was Great. Very creative and excellent quality. We enjoyed the Ibiza restaurant and bar, even had a Brazilian Churasco dinner one evening - very good food.Genuine Expedia guest review
Response by Mövenpick Hotel Mactan Island Cebu Thank you very much for your positive rating of our hotel. I am glad our employees have met your expectation and you found their services provided friendly and attentive. We do hope to welcome you back again soon. Knuth Kiefer General Manager
First, the hotel asked me to put down a deposit of 2, 500 pesos when I checked in. I already paid for my room through Expedia. I didn't like the beach. It was small and there were lots of seaweeds? maybe? Only a small part of the beach is swimmable with clear sand, the rest I think is full of seaweeds or something. The room was great, spacious. I loved […] the color of the room, very relaxing. Except for the bathroom door. The middle portion of the bathroom door is made of glass. Although not made of clear glass, you still can see through when the lights are on inside the bathroom. The swimming pool area I think is the best part of the hotel and the Ibiza Beach Club but that part is more like a bar, nightclub, for drinking and dancing. Read moreGenuine Expedia guest review
Response by Mövenpick Hotel Mactan Island Cebu Thank you very much for sharing your experience on this website. I am happy that you liked our rooms. We are currently looking at the possibilities to further tint our glass doors of our bathrooms. My apologies for the seaweed you have encountered. This happens only during a certain time of the year and during very low tide. During high tide this is generally no problem. As the resort is located at a beach area, we are of course exposed to the changes during certain seasons but limit the inconvenience to our guests as much as possible by daily clean ups. Knuth Kiefer General Manager
"You wont find a better hotel for the price"
The service at this resort is beyond any I can compare to. Every time I look to the left or right there is a staff member there to accommodate me before I even ask, calling me sir or very often they remembered my name, that's a nice touch. The view from our balcony was amazing. I wanted everything to be perfect for my Fiance and Movenpick came through […] for me,they made me look good. Now that all that has been said, let me comment on the food. Wow, we dined at each of the hotel's restuarants. They give new meaning to the phrase "Fine Dining". I cant wait to book next year's trip. Freinds of ours suggested we try a couple of the other, more expensive resorts closeby, my answer was you're out of your mind, I've already found exactly the experience I was looking for, why look anywhere else. Thank you Movenpick for the time of my life. Read moreGenuine Hotels.com guest review
Response by Mövenpick Hotel Mactan Island Cebu Reading your positive remarks about your experience as a whole and our team members in particular is of course very encouraging for me and my entire team as it shows that our efforts to serve our customers the best we can, is appreciated and doe not go unnoticed. We do look forward to welcoming you back on your next trip and hope you will enjoy your next stay equally, if not more. Knuth Kiefer General Manager
The personnel were excellent. It took time to be ready beyond the 2pm check-in time. The food is another story. Very expensive and tasted awful.Genuine Hotels.com guest review
Response by Mövenpick Hotel Mactan Island Cebu I thank you for your comments as those are a great source for us to further improve. Please note that we have made some changes already in our food offers and our food quality in general which has been pointed out by several guests as excellent in the meantime. I do apologize that this was not the case during your stay. Knuth Kiefer General Manager
"A great value for the price charged"
I loved my stay there. We used all their facilities. The spa, the water sports, their car service, etc. The hotel itself, the service and the cleanliness and above all it's staff were simply fantastic.Genuine Expedia guest review
Response by Mövenpick Hotel Mactan Island Cebu Thank you very much for your review and comments. I am glad that you had a positive experience with us and your stay was a memorable one. I also appreciate you pointing out our employees, who are the core of any hotel. Knuth Kiefer General Manager
Nice hotel with great facilities - especially water activities (we did snorkelling and jetskiing, but there are many others things to try next time). Rooms are a little cramped but clean - and the views are superb.Genuine Hotels.com guest review
Response by Mövenpick Hotel Mactan Island Cebu Thank you very much for sharing your review on this site. I am glad to read that you enjoyed your stay, particularly our water sports activities on offer. We hope to welcome you back to Cebu in the near future. Knuth Kiefer General Manager
We had a wonderful and pleasant stay. Kudos to all the staff who attended to us throughout our stay.Genuine Hotels.com guest review
Response by Mövenpick Hotel Mactan Island Cebu Thanks a lot for the high rating you have given the hotel and especially our team here. I am happy to read that you had an enjoyable stay and I hope that we will see you back again soon. thanks again Knuth Kiefer General Manager
"Cozy and beautiful"
The stay was really nice, and all the service people are kind, like the beach and ocean swimming area.Genuine Hotels.com guest review
Response by Mövenpick Hotel Mactan Island Cebu Thank you very much for the high rating of our hotel. I am very happy to read that you had a great experience with us and I hope we will be able to welcome you back again in the future. Knuth Kiefer \General Manager
"Not up to par with their rates."
Generally OK, but disappointing in relation to what we paid for the room. Just a few details you expect not to have problems with at this level, that we experienced: Room safe inop, low pressure in shower, inadequate bathroom amenities, light burned out in room, inadequate power outlets in room for computer, phone, etc., waited for towels poolside, […] slow food service, etc.... Read moreGenuine Expedia guest review
Response by Mövenpick Hotel Mactan Island Cebu I appreciate your comments as it helps us to further improve. My apology that we have not lived up to your expectation and that we failed in several service aspects. We will continue to work on improvements and hope you will find the experience more enjoyable on a future stay. Knuth Kiefer General Manager
"Great Resort with one problem"
The resort has many great qualities - particularly the staff. They are very courteous and always attend to any request. The food is good and not too expensive for this quality hotel. The location is excellent, much closer to the airport than other resorts. My one gripe is that every night they have DJ music in the main restaurant and entertainment area. […] The music is loud and basically just head banging, boom boom boom. It really spoils the relaxed atmosphere and the overall hotel quality. Read moreGenuine Hotels.com guest review
Response by Mövenpick Hotel Mactan Island Cebu Thank you very much for the positive comments about our staff and the food quality. I have taken note of your comments about the music played by our DJ. While we aim to provide varied entertainment for our guests each night with a mix of DJs, bands and shows, we will be looking into making some adjustments in order to ensure the level of music will be less penetrating. Knuth Kiefer General Manager
"A taste of European chic."
The Ibiza Beach Club is a really cool place to hang out, nice food and nice ambience. One thing that disappointed me was the buffet breakfast which had too few choices. The toilets at the Lobby were very, very clean that you could even sit on the floor. An overnight stay would be enough for me, I wouldn't stay any longer.Genuine Expedia guest review
Response by Mövenpick Hotel Mactan Island Cebu Thank you for your review and for the comments. We will look into our breakfast selection to see how we can further improve on this. Knuth Kiefer General Manager
Totally impressed with the level of service here. Staff were welcoming & helpful. Even before you checked into the room, the guest relations officer provides a private tour of the resort facilities by walking you around. The decor n design of the resort is above average as it evokes a feeling of great style n comfort. The private beach n pools are […] a sight to behold. The ocean room view is breathtaking n unblocked. However, selection of food is limited as there are only 2 main restaurants. Luckily just outside the resort you can find an authentic sicilian pizza pasta restaurant n an affordable massage spa. Read moreGenuine Hotels.com guest review
Response by Mövenpick Hotel Mactan Island Cebu Thank you very much for the positive comments about your stay. I am happy to read that you had an enjoyable time and that our team has impressed through their service. I have taken note about your comment on the food selection. I was a bit surprised by this as we actually offer 3 completely different dining options (all day dining restaurant, Churrasco grill and Mediterranean Tapas) plus a different menu for the pool and beach areas. We will however look into improving our selection further. Thanks again Knuth Kiefer General Manager
"Excellent Holydays, Again!"
Excellent Holydays, Again! I stay with my family from 5 to 11 August, and I have high expectations after my last stay in March 2013. We booked 2 rooms sea view, and Jerry upgrade us to a 2 room’s suite with sea view. The staff once again exceeded BY FAR my expectations, no words to describe the Staff, 6 stars. THANKS TO; Rinz; Christine; Crystyl; […] Duffy, Rexsan; Ice, Duffy, PJ, Jerry, Fatima, Honzel, the nurse (sorry I don’t remember the name), Candice, Kenny, Ena, Gilbert, Iris, Ann, Tracy. A special thanks to Nico on the executive lounge (niconico the smiling girl), Aizel on the reception and Joel on the Forun/pool/beach, natural hoteliers. And last but not least all the Staff we can’t see Just a small problem in Sails in two dinners, first an extra “condiment” in a Pizza, and the buffet is very good wend the food don’t finish. But even with this not so good remarks I will keep tell my friends this is the place to enjoy holydays. Isn’t a cheap place to stay all day, but the relation price quality is good. For sure we will be back Thanks Leal, Family Room 901 from 5 to 11 August Read moreGenuine Expedia guest review
Response by Mövenpick Hotel Mactan Island Cebu I am very happy to read that you had a great time at our hotel. I will certainly share your comments with all the employees you mentioned, and of course the rest of the team as well. My apology for the problem you had with your pizza, obviously something that should not have happened. We do hope to welcome you back again soon Knuth Kiefer General Manager
"Great weekend break!"
Friendly and helpful staff and good service. Beach area was great and the Ibiza bar was a great place to relax during the day and in the evening. Definitely recommend and would stay there again.Genuine Expedia guest review
Response by Mövenpick Hotel Mactan Island Cebu Thanks a lot for the positive comments on your review. Thank you for recommending our hotel and hopefully we can welcome you back again soon Knuth Kiefer General Manager
"Great service, but everything is small"
The hotel itself is nice and the staff was terrific, great service! However, the rooms are very small as was everything else including the shoreline and the pool area. The restaurants also need to offer some cheaper fare and they need to be ready for many guests. Otherwise, our stay was very nice!Genuine Hotels.com guest review
Response by Mövenpick Hotel Mactan Island Cebu thank you very much for the constructive comments. This will help us to improve further on our services. I am glad to read though that overall you had an enjoyable stay and we hope to welcome you back again in the near future Knuth Kiefer General Manager
its good to be there!great experience!yooooh! thanks to expedia!Genuine Expedia guest review
Response by Mövenpick Hotel Mactan Island Cebu I am happy to read that you had a good experience at our hotel and I do hope that you will be visiting us again in the near future. Thank you very much for the high marks you have given us. Knuth Kiefer General Manager
Location of the hotel was far away from the city. A good point if you wanted to escape from the city. Excellent service by the hotel staff in all aspects. Beach was fine. Ibiza Beach Club is the only highlight of the resort. If you are looking for a romantic getaway, this may not be a good choice as mostly of the guest s are family orientedGenuine Hotels.com guest review
Response by Mövenpick Hotel Mactan Island Cebu Thank you very much for your comments and for highlighting the excellent service you experiences from our employees. Our hotel is indeed outside the city, but accessible within 30 minutes, which offers the opportunity for both: beach relaxation and the convenience of a large city. I would also like to thank you for pointing out our Ibiza Beach club, which is indeed a unique feature of our hotel. We do hope to welcome you back again in the near future. Knuth Kiefer General Manager
"OVERVIEW STAY MOVENPICK HOTEL"
Only two remarks, the internet connection was very poor, and there was a disturbing generator running next door, the sea view was also excellent but if you look next door, it looks all messy in the area where they build a new terminal.Genuine Expedia guest review
Response by Mövenpick Hotel Mactan Island Cebu thank you very much for your high marks given to us. In regards to your comments, please note that we have just two days ago changed our entire internet infrastructure to provide faster internet connections for our guests. We will also look into your comments regarding the generator noise you heard in order to rectify this. Knuth Kiefer General Manager
We booked 2 rooms and they upgraded us to a 2 bedroom suite in the end with a fantastic ocean view. The room was spacious and comfortable. All the staff were friendly and hospitable. Shane from service desk was extremely helpful when we were arranging for a day trip to Sumilon island and helped made that a very memorable trip for me and my friends. […] Club Ibiza is very beautiful. However, the private beach is much smaller than expected. Nearby restaurants are a short taxi ride away. Read moreGenuine Hotels.com guest review
Response by Mövenpick Hotel Mactan Island Cebu Thank you very much for your positive comments about our hotel based on your recent stay. I am glad you had an enjoyable time with us. I will certainly forward your compliments as well to Shane for a job well done. I do hope that we will have an opportunity to welcome you back again soon. Knuth Kiefer General Manager
very comfy good service location ok everything you need is at the hotel saff very obligingGenuine Hotels.com guest review
Response by Mövenpick Hotel Mactan Island Cebu I am thankful for the positive comments about your stay with us and do hope we have an opportunity to welcome you back again in the near future. Knuth Kiefer General Manager
asked for bar bill, were given 4 different bills, some 6 times the amount I should have payed, very disorganisiedGenuine Expedia guest review
"Totally feel at home"
Excellence service with friendly staff, felt totally at home especially when I'm working at a 5 star hotel. They fulfilled everything that a guest needs for a getaway. Love the hotel and service staff so much, will definitely return to Movenpick again and recommend my other friends.Genuine Hotels.com guest review
Response by Mövenpick Hotel Mactan Island Cebu I appreciate your nice comments and the fact that you are recommending us to your friends. It is nice to read that you had such a positive experience at our hotel and I do hope we have an opportunity to welcome you back again soon. Knuth Kiefer General Manager
Bathroom was very poor décor and leaks on the floor was not that pleasant. The safe was not working and I asked to have it repaired although nobody showed to fix it. Room it's self was pleasant and comfortable however bathroom for us was very disappointing. Very limited sunbeds available in a small beach not able to cope with the number of guests.Genuine Expedia guest review
Response by Mövenpick Hotel Mactan Island Cebu Thank you very much for your review. I apologize for the various shortcomings during your visit. I appreciate you pointing this out to us so we can further improve on our services. Please note that we have also increased the number of sunbeds at our beach and garden in the meantime. Knuth Kiefer General Manager
Great experience. Had stayed at this hotel a few years ago when it was the Hilton. A significant improvement. $10 m upgrade in progress- staff were awesome.Genuine Expedia guest review
Response by Mövenpick Hotel Mactan Island Cebu Thank you for the positive remarks and for pointing out the great improvements we have done since your last visit. We do hope we will be able to welcome you back again soon. Knuth Kiefer General Manager
gret and staff were very helpfukl and they should all be given big pay rises.Genuine Hotels.com guest review
Response by Mövenpick Hotel Mactan Island Cebu Thank you very much for the positive comments on our employees. I appreciate you pointing this out as this is of course the greatest asset of our hotel. While I may not be able to give all of them a pay raise at this point, I will certainly share with them your positive comment. :-) Thanks again Knuth Kiefer General Manager
"Nice place, if you don't mind the expense"
This is a very nice hotel resort with European styling and great amenities. The room was fantastic, as the private beach is fantastic. While I didn't try out the pools, they look great, although they really need to work on their treatment system, as there is an everpresent sulphurous smell around that area. The service was exemplary, and the food tasted […] fantastic, although it was a bit pricey ($50 Can. for the dinner buffet is extreme, for the Philippines). My only other quibble is that the bar/lounge area, located at the end of a jetty, was closed both of the nights that I was there, for private functions... it would have been nice for all guests to access this area, not just a limited selection (perhaps they should have been given a top floor dining room or something instead). Read moreGenuine Hotels.com guest review
Response by Mövenpick Hotel Mactan Island Cebu Thank you very much for your comments and the positive remarks based on your stay with us. I apologize for the unavailability of the Ibiza Beach club on some occasions as the venue was fully booked for an event. I do understand your comment on the prices in comparison to some local restaurants around the hotel. However as we are using top quality ingredients, a lot of those being imported meats, the quality of our food, we believe justifies the prices compared to some other dining choices outside the hotel. I do hope that we will have an opportunity to welcome you back again. Knuth Kiefer General Manager
2박투숙하였고 ...그럭저럭인 곳이였던거 같습니다 스위트룸을 예약하구 같지만 ...수영장두 한곳뿐이고 ... 해변이용두 좀 안좋더군요 ㅡ,ㅠ 많은 기대를 하구같는데 ...리조트안에서 쓴돈두 만만치 않았던거 같습니다 ... 이바자클럽 이용시 .. 싸게 먹히는거 같지두 않았구요 ..Genuine Hotels.com guest review
リゾートホテルとしては敷地内が小さい、ホテル全体が白で調和されデザイン的に美しく清掃も大変行きとどき綺麗てす、プールは大人のムードを楽しめ、昼と夜の変化を味わえる美しいホテルです、プライベートビーチは広くないですがビーチからの眺めは良いです、Genuine Hotels.com guest review
Response by Mövenpick Hotel Mactan Island Cebu この度は当ホテルにご滞在いただき、ありがとうございます。 当ホテルはスペインのイビザという場所をイメージしたデザインとなっており、白を基調としています。 プールは夜になるとライトアップしているので、その変化をお楽しみいただけて嬉しく思います。 また、当ホテルをご利用いただければ幸いです。 コメントありがとうございました。
設備 サービスは程よい 長期滞在に最適。ビーチもきれいGenuine Hotels.com guest review
Response by Mövenpick Hotel Mactan Island Cebu この度は当ホテルにご滞在いただき、誠にありがとうございました。 ビーチは従業員にて定期的にビーチクリーニングを行っており、きれいな状態を保つように心掛けております。 次回、長期で当ホテルにご滞在いただければ嬉しく思います。 ありがとうございました。
スタッフの対応は丁寧ですが、サービスのパッケージやプランについてはあまり融通がきかず残念でした。周辺に、マッサージ屋さんや美味しいレストランがありその点満足しています。Genuine Hotels.com guest review
Response by Mövenpick Hotel Mactan Island Cebu この度は当ホテルをご利用いただき、ありがとうございました。 パッケージやプランに至らない点があり、不快な思いをさせて申し訳ありませんでした。良ければ、どういった点で融通がきかないと感じられたのか、今後のためにご教示いただけると幸いです。 コメントありがとうございました。
Veldi fint hotell med god serviceGenuine Hotels.com guest review
Response by Mövenpick Hotel Mactan Island Cebu thank you very much for your high rating, we are happy you enjoyed your stay
帰国前に１日だけ滞在しました。ラッキーなことに予約していた部屋よりアップグレードされ、さらにラグジュアリーな空間にを楽しめました。全体的にはモダンでオシャレなつくりになってました。ただ残念なのは宿泊者に比べてビーチが圧倒的に小さいことと、ファミリーでの滞在者が多く、わりと騒がしかったこと。 しかしながら今回は短い滞在だったので、次はもう少し長く滞在してみたいと思いました。Genuine Hotels.com guest review
Response by Mövenpick Hotel Mactan Island Cebu この度は当ホテルにご滞在いただき、ありがとうございました。 ご滞在中に不快な思いをさせてしまい、申し訳ございませんでした。 次回も当ホテルをご利用いただければ、大変嬉しく思います。 コメントありがとうございました。 Kazuko Miura Front Office
즐 휴가 됐습니다. ^^Genuine Hotels.com guest review
Response by Mövenpick Hotel Mactan Island Cebu 고객님의 의견 감사합니다. 앞으로도 고객님 모두가 저희와 머무시는 동안 즐거운 시간 보내실 수 있도록 최선을 다하도록 하겠습니다. 감사합니다.
"직원들이 친절하고 편안한 리조트"
직원들이 친절하고 편안한 리조트 이비자클럽의 저녁메뉴 츄라스코 추천!! (고기를 좋아한다면 말이죠) 직원들이 매우 친절하고 시내 나가는 셔틀이 있어 패키지 여행객이 아닌경우 매우 편리함 하지만 방 청소 할 때 옆에 없으면 제대로 청소하지 않고 팁만들고 도망치는 경향이 큼Genuine Expedia guest review
Response by Mövenpick Hotel Mactan Island Cebu 고객님의 소중한 의견 감사드립니다. 하우스 키핑에 주신 의견 잘 전달하여, 더욱 좋은 서비스로 보답하도록 노력하겠습니다. 감사합니다.
"매번 만족 하는곳 모벤픽 ^^"
행복한곳 ^^Genuine Hotels.com guest review
Response by Mövenpick Hotel Mactan Island Cebu 고객님의 의견 감사드립니다. 오실 때 마다 더욱 좋은 추억 만드실 수 있도록 노력하겠습니다. 감사합니다.
8/8から家族４名で7泊しました。部屋は１０階の２ベッドルームスイーツでした。予約時に見たレビューでは、設備の不備の指摘が多く、やや不安でしたが、実際にはその多くが解消されたようで、とても快適に過ごせました。特に、真っ白なロビーの空間、とても親切できさくなホテルのスタッフ、それとちょっと不思議なトイレは、とても印象に残りました。 ホテルの建物は高層で、プールやビーチ、レストランが敷地内にコンパクトにまとまっているため、移動はとても便利です。また、人の往来がホテル入り口から受付周辺に集中するため、常に人の出入り多く、にぎやかな雰囲気でいた。反面、シャングリラのような敷地の広さや静寂さは期待できないので、少人数で静かにゆったり過ごしたい人よりは、グループでワイワイ楽しみたい人にお勧めです。レスト […] ランは、料理の味、盛り付けともにどれも良かったですが、いろんな国のお客対対応するためかやや特色の乏しいメニューでした。ビーチは広くはないですが、魚やカニ、貝などの生き物がたくさんおり、海遊びが好きな子供には楽しくてたまらないと思います。 改善してほしい点は、プールサイドのトイレが工事中にも関わらず表示や柵がなかったこと、IBIZAのDJタイムの音量が大きすぎだった点でしょうか。また、これはホテル外のことなのでどうしようもないことですが、ホテルと隣の港や他の施設との距離が近いために、外の音がかなり聞こえます。静寂を好む人にはマイナスでしょうか。 いろいろ書きましたがコストパフォーマンスが高く、設備面の欠点もまだまだ改善して良くなっていくようなので、次の機会があればまた泊まりたいです。 Read moreGenuine Expedia guest review
Response by Mövenpick Hotel Mactan Island Cebu この度は、スイートルームのご利用ありがとうございました。 設備に不備があり、ご迷惑をおかけして申し訳ありませんでした。 貴重なご意見として、今後改善に努めさせていただきます。 尚、スタッフの対応にご満足いただけたようで、スタッフ一同嬉しく思っております。 またお越しいただける日を楽しみにしております。 Kazuko Miura Front Office
スタッフは皆笑顔で対応してくれますし、のんびりと快適なバカンスが楽しめました。 ありがとうございました！Genuine Expedia guest review
Response by Mövenpick Hotel Mactan Island Cebu コメントありがとうございます。 快適にお過ごしいただけたようで、スタッフ一同嬉しく思っております。 ありがとうございました。 Kazuko Miura Front Office
八月のお盆お時期に、家族で５泊しました。部屋は２０階の２ベットルームスゥイートです。ビーチ正面の高層階の部屋だったので眺めは最高でした。部屋も清潔でとても快適でシャワーの水、温度全く問題ありません。ビーチは狭いけど、綺麗に管理されています。ここのホテルのスタッフがとてもフレンドリーで気が利いて良かったです。日本人スタッフの方も一人いらっしゃいますが、いつもいるとは限りませんので、英語はある程度必要です。ただ、スタッフの方が、こちらのつたない英語でも、理解しようとしてくれたので、特に困ったことはありありませんでした。オススメできるホテルです。Genuine Expedia guest review
Response by Mövenpick Hotel Mactan Island Cebu この度はスイートルームのご利用、ありがとうございました。 日本人スタッフが一人のため、ご不便をおかけして申し訳ございませんでした。 部屋の設備やスタッフのサービスにご満足いただけて、大変嬉しく思っております。 またご利用いただける日を楽しみにしております。 ありがとうございました。 Kauko Miura Front Office
"Good friendly staff but poor management"
Stayed for 4 nights and the room is definitely overpriced. Among other things, thin walls couldn't block the noise coming from next door. Not only that, it seems like there is a chicken farm right besides the hotel and had to wake up on the natural alarm sound which was way too early than we wanted. The amenities were not restocked until we asked for […] them. The concierge service was very disappointing so that we had to explain over and over. Overall, the building condition was below our expectations despite recent renovation. Read moreGenuine Hotels.com guest review
Response by Mövenpick Hotel Mactan Island Cebu I thank you for your comments as it helps us to further improve. You mentioned that the concierge service was very disappointing but unfortunately no details are given, which makes it difficult for me to further look into this. I do hope that despite your initial disappointment you will give us another try in the future. Knuth Kiefer General Manager
"아늑한 침대 와 훌륭한 서비스"
직원 들도 친절 하고 침대도 아늑하고 좋은 선택이었습니다.Genuine Hotels.com guest review
Response by Mövenpick Hotel Mactan Island Cebu 고객님의 소중한 의견 감사드립니다. 항상 좋은 서비스로 고객님을 맞이할 수 있도록 최선을 다하겠습니다. 감사합니다.
"세부에서 지내기에 매우 합리적인 리조트"
실내외 및 객실은 매우 깨끗하며 작지만 풀장과 비치도 만족스럽다. 16층에 머물러 오션뷰는 일품이었다. 주변이 세부시내에서멀다는점. 이비자비치클럽의 분위기는 괜찮은편이나 코스식사(츄라스코스)를 신청했는데 웨이터가 마음대로 음식을 몇개 빼고 서비스한다. 나중에 따졌더니 더 가지고나옴.. 전반적으로 2박정도까지 추천하나 더있기엔 지루한감이있다Genuine Hotels.com guest review
Response by Mövenpick Hotel Mactan Island Cebu 고객님의 소중한 의견 감사합니다. 말씀해 주신 츄라스코 식사에 대한 사항은 즉시 개선하도록 하겠습니다. 감사합니다.
スイートに二泊しました。クラブラウンジが使える部屋ではなかったのですが、 大人一人一泊２０００円(日本円）で、朝食・午後のお茶・夕方カクテルと軽食が頂けて 子供は無料でした。 朝食もサラダをリクエストするともってきてくれたり、とても親切で滞在中食費がリーズナブル に済みました。 プールも子供と遊ぶに十分な広さでよかったです。 無料のサッカーゲームも結構はまりました。Genuine Expedia guest review
Response by Mövenpick Hotel Mactan Island Cebu この度はスイートルームにご滞在いただき、ありがとうございました。 ご家族皆様が楽しく快適にお過ごしいただけたようで、大変嬉しく思います。 尚、当ホテルのクラブラウンジは大人2名で1泊2000ペソ(大人1名ですと1泊1500ペソ)となります。 またお越しいただける日を楽しみにしております。 コメントありがとうございました。 Kauko Miura Front Office
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