"World class hotel in Louisville"
I was a tiny bit skeptical about the concept before our check-in. A "museum hotel" could just mean kitschy decor or an ill-considered makeover, but 21c has put its full resources into play and the results are stimulating, fun, and unique. Not only were the exhibits thoughtful and engaging, but the fact that the default in-room flatscreen channel showed […] short documentaries on the art world (the first one that came up was on Bruce Nauman) gave our stay a more immersive vibe. Also, the meal we had, courtesy in-house restaurant PROOF, was exceptional. Read moreGenuine Hotels.com guest review
"Great location way over priced"
The museum hotel was a cool experience but not worth the money. We primarily stay at four star or more type hotels. With that said i was dissapointed to spend so much on two double beds when i booked a king. Not the end of the world but not romantic at all. The next dissapointment was the view. For almost 400 a night i had a great view of the inner […] courtyard\large museum space. Then to make matters worse i asked for a quiet secluded room and i got one next to the ice machine, thanks for that. I tried changing rooms but apparently tgey were full but we hardly ever saw anyone there during our stay. (Must all be buisness travelers) Overall the museum was great but the city is lacking. Most of the town is closed on Sunday and Monday (even the museums, hence our stay on museum row) or closed by 9pm. The location to the museums is a great perk along with being able to explore the museum at anytime. If you go to louisville dont waste the cash staying downtown. Do yourself a favor and drive in and park at any of the garages located near there. Staff is good but way to aggresive of a cleaning crew. Turn down service at 430? Really, and the shower was showing mold build up. Dont stay here if you want romanticism or peace. Read moreGenuine Hotels.com guest review
"Awesome Service and loaction"
AwesomeGenuine Hotels.com guest review
Excellent hotel!Genuine Hotels.com guest review
"Love this Hotel, have stayed at two of these"
Love the hotel, restaurant, bar, museum combination. The staff is always top notch, friendly and helpful and very attentive when you walk in or pull your car up to the door. This hotel has free wifi which is a plus and cheap daily self parking next door (or expensive valet). Bar has great cocktails and is open late even on weekdays. Awesome Art! Breakfast […] and Dinner in the restaurant were both excellent. Room was comfortable and modern, nice bed linens, extra blankets and pillows, and plenty of TV channels. Lots of places to walk to from the hotel. Safe neighborhood. It's a little pricey but worth it for the interesting experience. The bathroom, while updated was small and not up to par with the rest of the room and hotel although the shower water pressure was good and the bathroom was very clean which is important. Will stay here again. Read moreGenuine Hotels.com guest review
"Interesting hotel. Probably wouldn't stay again"
The food was great and the service was impeccable. There was one problem that we really didn't anticipate and that was a lack of a microwave. We brought food with us(gluten free) and shuffled the contents of the fridge around to accommodate but were unable to heat anything up. We did ask the staff to heat an item up for us once, and they were very nice […] about it but we didn't ask again. Also, the parking garage next door is super convenient. It was nearly empty the whole time we were there and we self parked despite the signs posted that said "No vacancy, garage full". We assumed it was a way for the hotel to get to charge folks for valet service. We ended up paying only $7 dollars for three days over the holiday weekend. The restaurant was very good about accommodating our diet variations. Great staff!!!!!!!!!!! Read moreGenuine Hotels.com guest review
Response by 21c Museum Hotel Louisville Hi Sandra, thank you for sharing your invaluable comments. I'm delighted you enjoyed our authentic hospitality and creative cuisine; both our culinary and guest service teams love to assist with special requests. I am also glad you were able to access the nearby garage; although we don't operate the facility, it's a great option for our guests who prefer to self-park. We hope to welcome you back soon.
We only stayed for 1 night. I wasn't overwhelmed, considering the price. It was nice, nice toiletry products. Lamps didn't work, though.Genuine Expedia guest review
Response by 21c Museum Hotel Louisville Hi Megan, thanks for sharing your experience. I'm very sorry we failed to exceed your expectations. We ensure the functionality of each lamp during room inspection; clearly we missed the mark. Your feedback is invaluable and will be used as a training tool. We would love another opportunity to knock your socks off in Louisville KY, Cincinnati OH, or Bentonville AR. Thank you again.
"Absolutely fabulous! Great location and food!"
Rooms are huge and comfortable, as well as upscale. The location is central and easy walking distance to all main sites, including NuLu. Proof, the hotel restaurant, is one of the best in town. I recommend the shrimp and grits for brunch!!Genuine Hotels.com guest review
"Art exhibit better than the Whitney Biennial."
A hotel that creates an experience, not just a stay.Genuine Expedia guest review
Response by 21c Museum Hotel Louisville Thanks for the great review. We look forward to your return.
Comfortable bed with big, fluffy pillows.Genuine Hotels.com guest review
Response by 21c Museum Hotel Louisville Thanks AlPike- you'll find the same comfortable beds at our properties in Cincinnati OH and Bentonville AR. Hope to see you again soon!
Everything was very good. Except the elevator was a bit noisy and its industrial feel detracted from the artsy vibe of the property, Great bartenders and nice wine selection. I'd stick with more familiar items on the menu.Genuine Hotels.com guest review
Response by 21c Museum Hotel Louisville Thanks so much for your feedback- we hope to welcome you back soon!
"Outstanding experience with museum in the lobby"
The notion of 21c museum hotel is to bring art to everyday Iire - even your hotel stay. They did just that starting with the penquin's around the top of the building to then modern art museum one can saunter through with a glass of wine anytime of day, to the signed print in our room. An entusiastic and well delivered infusion of art in our stay. Quite […] wonderful. Location- fantastic - downtown surrounded by new trendy eateries and the river front park. Oh and Proof, the bar and restaurant are quite good. We enjoyed after dinner bourbon tasting flight and house made desiserts. The strawberry sorbet tasted just like strawberries! Indulge and enjoy! Read moreGenuine Expedia guest review
Response by 21c Museum Hotel Louisville Thank you for the rave review; I love that you enjoyed all aspects of 21c- the hotel, museum, and restaurant. We can't wait to welcome you back. Should you find yourself in Cincinnati OH or Bentonville AR, be sure to check out our other locations.
I made the right choice in choosing 21C for my work trio to Louisville for the following reasons: the location is awesome the staff is incredibly friendly the attached restaurant, Proof is phenomenal!!! my room was more than comfortable and the atmosphere is like nothing else. I may be planning a trip to Louisville in the near future just to treat my […] husband to the experience! Thanks Read moreGenuine Expedia guest review
Response by 21c Museum Hotel Louisville Hi Elle, thank you for sharing your experience with us. I'm delighted to hear you enjoyed your room and our restaurant, Proof on Main, but sorry the coffee and 'remote-ability' failed to meet your expectations. We are truly grateful for your invaluable feedback and look forward to your next visit. Be sure to check out our other locations in Cincinnati OH and Bentonville AR.
"Excellent hotel in center of town...a real pleaser"
Hotel was very comfortable in an art museum. Staff was superior! Devon took care of us like family!Genuine Expedia guest review
Response by 21c Museum Hotel Louisville Thank you for sharing your experience; it's our goal to make you feel at home. Be sure to check out our properties in Cincinnati and Bentonville. We hope to see you again soon.
"Golden David and red penguins"
Fun and interesting art museum / hotel. You can grab a drink at the bar and wander about viewing the exhibit. Don't miss the interactive display near the elevator and men in particular should check out the restroom. The restaurant, Proof on Main, offers delicious selections for both breakfast and dinner. Conveniently located with dining and sightseeing […] options nearby. Room was clean, quiet and the bed was comfortable. The entire staff is upbeat, friendly and helpful. Read moreGenuine Hotels.com guest review
Response by 21c Museum Hotel Louisville Janice, thank you for the wonderful feedback. I'm delighted you enjoyed the carefully curated contemporary art exhibits, local flavors of Proof on Main, and Southern hospitality from all our staff. We hope to welcome you back to Louisville; be sure to check out our other locations in Cincinnati OH and Bentonville AR.
"Spring Break Get Away"
We had an amazing hotel stay. The staff was very professional and made you feel comfortable from the point of check-in to checking out. Well worth the price you pay and what you would expect from a luxury hotel. I would recommend to anyone who enjoys art the gallareies are well designed with a variety of exhibits.Genuine Expedia guest review
""Museum" thing is fun. Not just gimmick."
What a cool Hotel concept. The "Museum" areas are actually pretty interesting and worth exploring. Nice enough hotel and good location, but my main take-away is: why wouldn't I ALWAYS pick a 21c hotel versus a generic hotel (just for variety/fun)Genuine Hotels.com guest review
Response by 21c Museum Hotel Louisville Hi Chris, thank you for sharing your experience! I'm delighted you found our contemporary art exhibitions intriguing. Be sure to check out our properties in Cincinnati OH and Bentonville AR; we look forward to your return.
We were able to bring our dogs along and had a great stay!!Everyone was extremely pleasant, Dinner at hotel was excellent.Genuine Hotels.com guest review
Response by 21c Museum Hotel Louisville I'm delighted you and your furry friends enjoyed your stay. Hope to welcome you back soon!
"Great location walking distance to several museums"
Great hotel but not alot of restaurants nearby. Excellent location for museum visits and near water.Genuine Expedia guest review
"Great, pet friendly place"
Went for a concert and we were very pleased with the overall experience at 21C. The staff was very friendly and helpful. The location is great (walking distance to just about everything). There's even a little green space across the street if you bring your pooch with you. The extra $100 (non-refundable) for pets is a bit high, but overall, the place […] is great. Will definitely stay there again. Read moreGenuine Hotels.com guest review
Response by 21c Museum Hotel Louisville Thank you for your invaluable feedback. I'm delighted you enjoyed our genuine Southern hospitality and convenient location to museums, restaurants, and concert venues. We look forward to welcoming you and your pooch back soon.
"Louisville boutique hotel with a bonus"
This is a unique, classy hotel that serves up chic accommodations in an atmosphere enhanced by its contemporary art museum collection and display. It is worth a visit on its own merit and is also well located for access to other Louisville highlights. The on-site restaurant, Proof on Main, features many locally sourced dishes that are well prepared […] for discerning palates. We thoroughly enjoyed a bourbon flight each and delicious small plates in the bar at Proof, and the art displayed in the restaurant and bar adds much to the cool and sophisticated vibes. The hotel staff was friendly and extremely helpful with local directions and advice about other city sights. Read moreGenuine Expedia guest review
"Service was outstanding!"
Checking in and care by the staff is a rating of above a ten!Genuine Expedia guest review
"Providing a robe doesn't make you 4.5 stars."
We stayed at 21C over others like the Galt House and Brown because, it looked cool, it was newer, the reviews were outstanding, and they had a steam room! Unfortunately, we were really disappointed. The staff was super friendly, and the the museum was a cool feature, but it ends there. We arrived at 5 pm, and our room wasn't ready, so we were "upgraded" […] into a city view suite...GREAT!! Unfortunately, that meant they put us across from the elevator, and the room doors are made of paper. We could hear every conversation and ding. Fortunately, this was not an issue while sleeping because there wasn't much traffic. The room itself was fine-- beds are comfortable, but the shower temp was difficult to get "just right". Not particularly 4/5 star hotel worthy. The biggest issue I had was the gym and so called steam room and sauna. The gym was super tiny... in fact, there were 2 of us using cardio equipment, and it was cramped. There was no functioning steam room or sauna. They DO have them both, but neither were functioning. I thought I had turned them on and they would be ready after I worked out, but they did not work. This was highly disappointing since this was the reason I choose this hotel over the others. Additionally, the steam room and sauna are unisex, and had they been functioning, I think that would be very uncomfortable. I am 32, am from a large city, and that is even too 'progressive;' for me! We will not stay here again. Very disappointing. Read moreGenuine Hotels.com guest review
Response by 21c Museum Hotel Louisville SLS, thank you for sharing your invaluable feedback. I'm delighted you enjoyed our friendly staff- it's our goal to provide our guests with genuine southern hospitality. However, I'm very sorry to hear you had issues with your shower temperature and the operation of the steam room and sauna. We strive to WOW you from start to finish; clearly we missed the mark. We would love another opportunity to win you over. Should you choose to return, our guest service teams are poised and ready 24/7, eager to assist- whether it's resolving your shower temperature or warming up the steam room in advance.
"High expectations met"
My two friends and I had been wanting to stay here for years and we finally got the chance when we were in Louisville to see the Arcade Fire show at the YUM Center. The hotel was conveniently located near the venue and the staff was very friendly at check-in and later that night when we were looking for food options. The hotel room itself was large […] and nicely furnished with great bath fixtures (awesome shower) and high-end bath products. We loved the red penguins everywhere and the staff was very gracious regarding a special request to have one waiting for us in the room upon our arrival. This place is so great, we will probably come back to Louisville soon just to be able to stay here! Read moreGenuine Hotels.com guest review
Response by 21c Museum Hotel Louisville Jen, thank you for sharing your experience with us; I'm so happy you enjoyed your stay. We're looking forward to your return!
"Friends outing couples"
Great hotel. Neat experience. Cool hotel bar and restaurant. Neat bars in walking distanceGenuine Expedia guest review
"It was great! Great location, great restaurant!"
We did the Urban Bourbon trail and 21c was of great proximity to many walking choices. We enjoyed our stay very much!Genuine Expedia guest review
"Sleeping with art"
The hotel was amazing....being surrounded by art 24/7 is a dream. The red penguins (hotel's signature art) migrate throughout the day...you'll never know where they'll turn up. The staff was friendly and extremely helpful. Proof, the hotel restaurant had delicious food. Favorite part...the seagull installation in the dining room and bar that is entitled […] "What the Flock?!?" Would stay there again in a heartbeat. Read moreGenuine Expedia guest review
"Just one night"
It was somewhat difficult to find because the entrance not on the street listed as the address. Staff was very helpful and friendly. It was very clean and part of the museum itself. I did not have time to use many of the amenities so, it was very high cost for my needs.Genuine Hotels.com guest review
Response by 21c Museum Hotel Louisville Thanks S. Harris for sharing your experience. We hope to welcome you back soon so you can enjoy all our property has to offer.
"Intriguing and comfortable"
Great concept that's well-executed. A thoughtful, creative space with some excellent art that wouldn't be out of place in either New York or London staffed by friendly people with all of the comforts you'd expect from a high-end hotel. If you're in Louisville this is THE place to stay.Genuine Hotels.com guest review
Response by 21c Museum Hotel Louisville Thanks Vivek for sharing your experience. We're delighted you enjoyed your stay and hope to welcome you back soon.
Fabulous!!Genuine Hotels.com guest review
Response by 21c Museum Hotel Louisville Thank you for your comment and rating!
What a terrific hotel! Staff was friendly and welcoming and our overnight stay left us wanting more. I've always enjoyed visiting the exhibitions in the gallery there and can finally say that I stayed the night. Don't miss the restrooms and the bar/restaurant are outstanding!Genuine Hotels.com guest review
Response by 21c Museum Hotel Louisville Thanks Duane, we're so glad you enjoyed your stay. Check out our properties in Cincinnati OH and Bentonville AR; each features two major exhibition changes a year.
"As nice as on all of the photos - and then some."
I didn't expect to find such a nice hotel in Kentucky, to be honest. It was the highlight of our short stay in Louisville. While the art is mostly from up-and-coming artists, a lot of it was very good and better organized that in some galleries. Yes, the design is modern and minimal but that does not adversely effect the level of comfort: our room had […] a spacious and well-thought out layout, the bed and pillows had the right amount of firmness, and the bathroom was pleasant and with good-quality toiletries. If I ever come back to Louisville, this is where I'm staying. Read moreGenuine Hotels.com guest review
Response by 21c Museum Hotel Louisville Thanks for sharing your feedback; I'm so glad you found us! Be sure to visit us again in Louisville, Cincinnati or Bentonville- each property features two major exhibition changes a year.
"Escape to an Art Haven"
We found 21c to be the most wonderful hotel -- we loved the art galleries and the whole feel of the place... Clean, kind staff, a bit whimsical -- I want to back to Louisville just to stay there again!Genuine Hotels.com guest review
Response by 21c Museum Hotel Louisville Amy, thank you for your comments. We strive to deliver genuine southern hospitality alongside thoughtfully curated modern art exhibitions. Sounds like we hit the mark! Hope you also had a chance to sample the local flavor at Proof on Main. Can't wait to welcome you back.
"Lovely, lovely hotel"
21c was a great place to stay. Good location, beautiful art and very clean.Genuine Hotels.com guest review
Response by 21c Museum Hotel Louisville We're so happy you enjoyed your stay. Thanks for the rating and the comments!
I really like this hotel. The front desk staff are friendly and accommodating, and the bellmen were very helpful. The bar is a lot if fun, as well, with excellent drinks and food.Genuine Hotels.com guest review
Response by 21c Museum Hotel Louisville J Smith, thank you for sharing your feedback. We love to be friendly and helpful! So glad you had an opportunity to check out the lounge at Proof on Main and enjoyed our cocktails and dishes. Hope to welcome you back soon.
"beautiful hotel a little far from night life"
loved the hotel it was nice and clean, and the hotel staff was excellent. the bar was the only thing I didn't like because they only had us beers.Genuine Expedia guest review
"What a BEAUTIFUL HOTEL"
The staff was very helpful & friendly!!Genuine Expedia guest review
"What a BEAUTIFUL HOTEL"
The staff was very helpful & friendly!!Genuine Expedia guest review
Staff was so so friendly & helpful. A great and unique experience. Looking forward to my next visit.Genuine Expedia guest review
Response by 21c Museum Hotel Louisville Hi Joe, thanks so much for your feedback. Looking forward to your return!
Great hotel. The penguins are awesome. We became very friendly with one and named him Sinbad. The art throughout is also a HUGE bonus. Rooms are a little dark but not really an issue. Elevators are also very slow. Will stay there again if ever back to Louisville as well as other 21C hotels.Genuine Hotels.com guest review
Response by 21c Museum Hotel Louisville Thank you for sharing your comments with us. I'm so glad you found the art interesting and had a chance to bond with the penguins. We look forward to welcoming you back to Louisville, and can't wait for you to stay with us in Cincinnati and Bentonville.
We live in Louisville and stayed here to celebrate our anniversary. 21c is truly amazing! Our room was modern and immaculate with a bathroom stocked with high-end products. We tried to have a drink at the bar, but it was packed. Be sure to make reservations if you want to eat at Proof, a foodie's dream. The museum space is so fun to wander. We had visited […] 21c many times, but never stayed overnight. This was such a treat! It really is the nicest hotel in town. Read moreGenuine Hotels.com guest review
Response by 21c Museum Hotel Louisville Hi Jen, thank you for sharing your experience; your feedback is invaluable. Looking forward to your return!
"Love love love"
What else is there to say?Genuine Hotels.com guest review
Response by 21c Museum Hotel Louisville Jason, we're so glad you love 21c. We love it too! Hope to welcome you back soon.
The hotel was very modern. The art gallery in lobby and downstairs was fabulous. Inter active as well. The décor in room was beautiful with original art, brick exposed wall, throw blanket, and wonderful informative magazines. The restaurant Proof was 5 star and art was awesome there as well. Staff very helpful and courteous. I would recommend this […] hotel. Read moreGenuine Hotels.com guest review
Response by 21c Museum Hotel Louisville Natalie, thank you for sharing your feedback with us. I love that you had an opportunity to experience the art, enjoy the guest room, and taste some of the delicious food Proof offers. Also happy to hear that our teams were helpful. Your comments are invaluable, thanks again.
"Great spot to get away"
The room was very nice, the hotel is super cool, the art was amazing and we ate at their restaurant "Proof" which was excellent. Overall we were able to leave the kids home and have a great weekend.Genuine Hotels.com guest review
Response by 21c Museum Hotel Louisville K- sounds like you had a great getaway! We're so happy to hear that you enjoyed the hotel, restaurant, and museum. Hope to welcome you back soon.
I wish I could have stayed more than 1 night!!Genuine Hotels.com guest review
"Fascinating, fashionable and funky!"
It's like spending the night in a museum. Great art, great facilities, and a lot of fun.Genuine Expedia guest review
The atmosphere was great and the staff was extremely accommodating. The best feature was the art museum and the moveable plastic penguins. Most art museums don't let you touch the art but at 21C you can walk around with the art and even dine/drink with it!Genuine Expedia guest review
Fantastic especially the tour of the art collection in the HotelGenuine Hotels.com guest review
Comfortable bed and hip place.Genuine Hotels.com guest review
"On museum row; very good restaurant in hotel"
unique hotel; three front desk staffers were knowledgable about city and sights and accommodating re hotel service. Rooms and neighborhood were quiet. Door men/bell boys were very friendly and helpful. dry-cleaning service prices were the same as back home. we used self-park service for $7 a day next door rather than $25 a day for valet service and […] it was fine. You could go in-and-out of multi-story garage three times ($21) in one day for less than valet service. Our only VERY minor suggestion is if they could find a way to get more counter/shelf space in the bathroom for all our toiletries. Internet was easy to use. Art exhibit should be less political. Read moreGenuine Hotels.com guest review
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