"Nice, but didn't have the views I expected"
Great experience. Love the location of the hotel. Disappointed that I did not get to enjoy their restaurant as it was under construction. They also need to update their technology within the room .Genuine Expedia guest review
This was a last minute staycation. Love the location of the Pan Pacific--in the heart of one of Seattle's most dynamic and changing neighborhoods. Great food nearby (SeaStar/Tutta Bella), great shopping, and a nice gym for guests. My only criticism? The parking rate is obscene. Parking cost nearly 25% of my hotel for the night. At that rate, perhaps […] I should just sleep in my car in the garage over night and forgo the hotel room. Read moreGenuine Hotels.com guest review
"Hotel with the perfect location."
The hotel is modern and well appointed. It is a smaller place, but perfectly located near great restaurants and other business friendly retail. I was disappointed about two aspects of the property (1) It was under construction in the bar area which limited entertainment for its guests in an 'already limited, small space', but this can be expected and […] could have been made known to me before I booked. (2) The gym and accompanying sauna are across the hotel in another building, so it is not very accessible in inclement weather (which Seattle is famous for). Read moreGenuine Expedia guest review
"Hotel Car available for 2 mi. radius"
Had a wonderful stay at the Pan Pacific! Room was small (had a single, queen size room), but very nicely appointed and was impressed at the way they made the most of the space! There was a mini-bar; Keurig coffee maker; hair dryer in room; sunken tub; large shower with big showerhead. The bed was very comfortable; slept very well! Even 2 free bath robes […] to wear during the stay (not take home unless you want to purchase!! LOL). Staff was EXTREMELY helpful and friendly. If anything at all was amiss, they attended to my needs very quickly. The hotel was at only about 40% occupancy, so this could be why, but I'm going to assume everything would have been just as nice had they been fully booked. Very close to Pikes Place Market - lots of fun seeing the sights there, plus the Market was close enough to take the hotel's free Town Car. The use of the Town Car made it worthwhile alone! Saved me cab fare, that's for sure! About 1/2 hr. ride on the Light Rail from Airport ($2.75 for one way trip) - nice ride on the rail (felt very safe, even in the evening, and since it is new, very clean as well - long walk to the rail from the airport, though. Would definitely stay there again!! I originally chose the Pan Pacific due to the wonderful reviews - it was worth a BIT of extra money. Why stay somewhere for a few less dollars that does not have the amenities - Pan Pacific had what I was looking for. Thanks Pan Pacific for making my trip even more enjoyable!! Read moreGenuine Hotels.com guest review
"Weekend Seattle Trip"
Pan Pacific is amazing! Central location, 15 minute walk to downtown Seattle attractions. Employees have the best customer service. The hotel has a specific scent but you can't buy it, I wish we could!Genuine Expedia guest review
Great! Comfortable room, nice tub, the parking cost seemed high. Fabulous location.Genuine Expedia guest review
Had a fabulous time..our favorite place to stay now!Genuine Hotels.com guest review
"Staff is extremely pleasant!"
The staff here is extremely pleasant and eager to help. I specifically asked for a higher floor level and somehow got put on the 3rd floor?!?! Customers on the outside patio could see me in my room if they were so inclined so I asked to be moved. The rate was too much for what it was though. I really like the idea thers is a courtesy vehicle to take […] you to and from locations within 2 miles of the hotel. The room was quiet, thankfully. No pool here :( however the hot tub across the parking lot was at 104 degrees and vacant so I got some time to unwind. The starbucks in the lobby and einstein bagels across the street was also nice. I probably won't stay here again though. Read moreGenuine Hotels.com guest review
"Pan Pacific Rocks!"
This is our new favorite place to stay when we're in Seattle -- it's close to everything, and has all the amenities we could want. The staff is accommodating, and the room is comfy and clean. There's a Tutta Bella right next door, which made Mr C very happy, and it's within walking distance of 13 Coins.Genuine Expedia guest review
The hotel staff was very friendly and helpful. The room, 10th floor had an amazing view of the downtown Seattle area. This was ideal for a romantic getaway. Ordered room service at 3 am! Amazing food! The hotel had a Jacuzzi room and gym which were very clean.Genuine Hotels.com guest review
"Favorite Place to Stay!"
We live in a town that 2-3 hours east of Seattle, so we frequently do overnight stays in Seattle. We need a reasonably priced but nice place to stay, and the Pan Pacific has literally never disappointed in our many visits. The location is ideal, the parking is easy, and the staff is awesome. I also really like that the staff has actually been the same […] for the most part over the last several years, so the familiarity with them is great. To top it all off, they have given us complimentary upgrades the last couple of times we have been there, and that was very special each time it happened. We love this place, and we can't wait to go back. Simple as that! Read moreGenuine Expedia guest review
"Would highly recommend!"
Stay was excellent, service, amenities, staff, were superb. The only complaint was that the mattress was extremely hard. Overall very satisfied!Genuine Expedia guest review
Response by Pan Pacific Seattle Thank you for your feedback on your recent stay. We are pleased to hear that your overall experience was enjoyable. For future stays please do not hesitate to let us know of any concerns with the bed as we are happy to provide additional padding/bedding to improve your comfort level. Ryan Crosby Community Relations Manager
"Excellent customer service"
Customer service was excellent and the use of the town car is great. Thank you Jamie ! The bed is very firm, like concrete, so if you do not like a hard bed this is not the place for you. I saw a video on how hotels do not change the glasses in your room and just wipe them down, so I set up my own sting to see if this was true. Sure enough all the glasses […] that I applied a little bit of toothpaste to still had the toothpaste on them, even though the room was made up and they were made to look like clean glasses. Gross....who knows whats on those from the previous guests. The location is great very convenient for all of downtown Seattle and there is a Whole Foods right below the hotel for food, drinks and disposable plastic cups, a must have. All said I would stay here again and will, just be sure to bring cups or drink straight from the bottle. Read moreGenuine Hotels.com guest review
Response by Pan Pacific Seattle Thank you for providing feedback on your recent stay with us in Seattle. We are pleased that you enjoyed a high level of customer service and we also appreciate your concern with the cleanliness of both the room and the amenities within. For each guest stay, fresh glasses are placed in the guest room prior to arrival. The cleanliness of the hotel and our guest rooms are of the upmost importance to us. For future stays we are happy to provide additional padding and bedding if the firmness of the mattress is not as you prefer it. We look forward to welcoming you back soon. Ryan Crosby Community Relations Manager
"Good stay, but not the best I've had here."
Dirty sheets, and a lot of road noise being on top floor adjacent to Denny Way. The dirty sheets thing was obviously a mistake on their part and management profusely apologized and issued compensation, in addition to promptly changing the sheets out. I don't hold it against them - new maids, things happen and they handled it well and made sure we understood […] this isn't up to their standards. We have stayed here a handful of times previously, but we haven't stayed on the top floor or on the Denny Way side. It was loud on this side and we woke up numerous times overnight due to sirens/loud vehicle traffic. I will be requesting a different location next time. We will definitely stay here again, because this was the only time that we've experienced any issues and the sheet issue was handled very well. Read moreGenuine Expedia guest review
Response by Pan Pacific Seattle Thank you for your honest feedback regarding your recent stay with us in Seattle. We never like to hear that we've failed to meet guest expectations, but view this as an opportunity to improve and are pleased to know that we were able to rectify the situation satisfactorily and promptly. We will ensure that your preference for a room facing the interior plaza area is noted on your profile. We look forward to welcoming you back in the near future. Ryan Crosby Community Relations Manager
"Beautiful hotel `"
I loved my stay here. Great hotel with fabulous service. I wish it was a little closer to the downtown shopping district but it was an easy walk. I will definitely stay there again.Genuine Hotels.com guest review
Response by Pan Pacific Seattle Thank you so much for your feedback. We are happy to hear that the service levels met your expectations. We would greatly enjoy the opportunity to be your home in Seattle on a future visit. Ryan Crosby Community Relations Manager
"Will be back!"
Wonderful relaxing night for an in town get away. Love the view the location and the large tub with city view!Genuine Expedia guest review
Response by Pan Pacific Seattle We are glad that you were able to experience the Pan Pacific Seattle for a relaxing in town getaway. We look forward to your next stay with us. Ryan Crosby Community Relations Manager
"Location, location, location"
Hotel staff was excellent. The room and view was beautiful. Great location next to whole foods supermarket and within 1 mile of the space needle EMP pikes Place market downtown area etc!! Can't wait to return. Another great feature is the bar. The doormen are very knowledgeable and welcoming.Genuine Expedia guest review
Response by Pan Pacific Seattle It's great to know that you enjoyed your recent stay with us and that our location adjacent to some of the top Seattle attractions was an added bonus to your enjoyment of our accommodations. We look forward to welcoming you back. Ryan Crosby Community Relations Manager
"loud hotel, not restful"
The room was large, although the bathroom took much more space than it probably should. I wasn't going to use a soaker tub on a 3-day work trip. The room had lots of windows, but that meant it was bright and loud in the night and hard to sleep. Nice to have whole foods and yoga right next door. Terrible to get a cab and the hotel staff promised more […] than can deliver. Hotel is a 10 minute walk to downtown hotel area. Read moreGenuine Expedia guest review
Response by Pan Pacific Seattle We are sorry to hear that we did not meet your expectations during your recent stay with us. Our intention is to always provide the highest levels of customer service and we sincerely apologize for any issues you experienced. Should you decide that you would like to offer us an opportunity to improve on a future trip to Seattle we will make every attempt to address your concerns regarding the comfort of your room and transportation needs. Ryan Crosby Community Relations Manager
"Not a dump"
Great place to stay. We've stayed in many of the downtown Seattle hotels, this is one of the best.Genuine Expedia guest review
Response by Pan Pacific Seattle Thank you for your 5 star review! We appreciate the feedback and are glad that your stay with us was enjoyable. Ryan Crosby Community Relations Manager
The hotel itself was wonderful and elegant while remaining simple and quiet, a perfect weekend getaway. The staff was wonderful, attentive, and very friendly. The room was absolutely perfect with the bathtub being it's best feature. The location couldn't be better. There are plenty of transportation options available, not to mention that almost every […] landmark/attraction is within walking distance. I will absolutely be visiting this hotel again. Read moreGenuine Hotels.com guest review
Response by Pan Pacific Seattle William, We are so pleased to hear that you enjoyed your recent stay with us in Seattle. It's wonderful that you were able to experience the best Seattle attractions from our central location. We look forward to seeing you again in the future. Ryan Crosby Community Relations Manager
I was excellent they upgraded our room, really put us first when talking and needed anything great customer service. Would always go back.Genuine Hotels.com guest review
Response by Pan Pacific Seattle Tony, Thank you for your comments on your recent stay with us. We are pleased to hear that our customer service was excellent and that you enjoyed your upgraded accommodations. We hope to welcome you back soon. Ryan Crosby Community Relations Manager
"wonderful place to stay"
Me and my wife stayed here for our one year anniversary and they went above and beyond to make sure we where taken care of. Would recommend to anyone.Genuine Hotels.com guest review
Response by Pan Pacific Seattle James, Thank you for your positive feedback on your recent stay with us. It is wonderful to hear that you and your wife enjoyed your first anniversary with us. We hope that you will return again soon for your next special occasion! Ryan Crosby Community Relations Manager
"Pan pacific. Good but not great"
Perhaps it was not the best as they were undergoing remodel. I prefer an actual concierge. I liked it but would not stay there next time. I go back on the 5th and will stay at the Alexis on 1st.Genuine Hotels.com guest review
Response by Pan Pacific Seattle Chad, Thank you for your honest feedback regarding your recent stay with us. I sincerely apologize if you experienced any inconvenience during your stay in relation to our ongoing room enhancement project. Our goal is to minimize any impact to guest stays during the process of improving the overall guest experience. We would definitely welcome an opportunity to meet your expectations on a future stay in Seattle. Ryan Crosby Community Relations Manager
"Our New Favorite Seattle Hotel!!"
This was our first time to stay at Pan Pacific Hotel. The service and friendliness of the hotel staff was second to none. The room was beautiful and comfortable, with amazing views! It is definitely our new favorite hotel to stay at in Seattle!Genuine Hotels.com guest review
Response by Pan Pacific Seattle Denice, It is exciting to hear that your first stay with us at Pan Pacific Seattle was enjoyable and that the service provided was excellent. We look forward to welcoming you back on your next trip to the Pacific Northwest. Ryan Crosby Community Relations Manager
"Great place overall"
Great location in the heart of Seattle, very friendly staff and lots of great eats nearby. Only thing I wasn't crazy about was their valet service. More expensive than I had expectedGenuine Hotels.com guest review
We enjoyed the hotel. Clean, comfortable. Soaking tubs are nice.Genuine Hotels.com guest review
Staff, room, service were excellent. In room dining was limited and over priced for the portion and quality. If they improved the room service I would give this five starts.Genuine Expedia guest review
"Hello 2014 !!!"
I felt like I was walking on water at the Pan Pacific hotel. Cost a lot more than I want to spent however it was New Years Eve and it was last second. NO PROBLEM!!! Nice, wonderful, courteous, helpful people work there! I couldn't believe it at first but it's true! Very nice built money making lot the way it's all laid out there. The convenience to […] the shops, spa's, restaurant's, & Space Needle. Deep soaking tubs in the rooms are great with alil champagne and someone close to you. Watching the fireworks from our room window at what I thought was about 6 or 7 blocks away! Bravo & thank you everyone at Pan Pacific. We will be back. No doubt! Seastar restaurant right there is top notch as well. More seared peppercorn ahi please!!! -Cheers Read moreGenuine Hotels.com guest review
"Anniversary in the city"
We were celebrating our 40th anniversary in Seattle. The hotel was outstanding. They made our stay extra special. The front desk went out of thier way to ensure our visit was the best.Genuine Expedia guest review
Excellent overall. The attentiveness and pleasantness of the entire staff was exceptional.Genuine Hotels.com guest review
Loved the view from the room. the only disappointment, was the restaurant. We were not very impressed with the food, and wished we would have gone somewhere else for dinner.Everything else was outstanding.Genuine Expedia guest review
"Nice but pricey"
Hotel was in a nice location. Staff was very friendly and helpful. The room itself was okay. So for the cost it was not necessarily worth it.Genuine Expedia guest review
"Nice but pricey"
Hotel was in a nice location. Staff was very friendly and helpful. The room itself was okay. So for the cost it was not necessarily worth it.Genuine Expedia guest review
"Fun for a weekend in Seattle"
Room was comfortable and offered a really nice view of the city... the bathtub was awesome and I liked the feature of the slider doors that opened from the bathtub to the sleeping area. For the price, I would say the room is a bit small for the price, but the amenities make up for it, mostly. They have a towncar on location and they will drop-off or […] pick you up from a 2 mile radius of the city. If it hadn't have been the weekend after Christmas, this might not have been as convenient though, because they only have one and I'm sure the wait times would have been longer. There is a whole foods below the hotel, which is very convenient, although there isn't much else with the exception of the hotel plaza within 7+ blocks. Hotel was quiet. Read moreGenuine Hotels.com guest review
"Excellent hotel experience"
It's not at a waling distance from Seattle's main attractions (unless you are into trekking or something). The hotel offers a free shuttle service that can get you to some places, which is great. The overall quality of the hotel is excellent: rooms look very nice, clean, and modern, beds are super comfortable, and staff is very friendly.Genuine Hotels.com guest review
Hotel staff very helpful and accommodating. Room very comfortable and clean with lots of amenities.Genuine Hotels.com guest review
The hotel gave us a very nice plate of chocolate truffles and card as it was our 25th wedding anniversary. Unfortunately, the manager, who happened to check us in, gave us a smaller room than we had purchased, when we asked about this a few minutes later, the other desk clerk apologized, moved us to the correct room, and gave us a voucher for 2 coc […] ktails! Read moreGenuine Hotels.com guest review
"Nice hotel in quieter side of Seattle"
My wife and I stayed at this hotel a few weeks ago. The hotel location was good - close enough for a walk to downtown Seattle, but far enough away from downtown to escape the noisy, busy streets. We had a corner room on the 9th floor with a great view. The hotel room was clean and well-kept; the bathroom in particular was pretty impressive, with both […] a soaking tub and glass-enclosed shower. The one thing that impressed us most, though, was the courtesy, attentiveness, and expediency of the hotel staff. We will probably return soon. Read moreGenuine Expedia guest review
Excellent stay, the staff was friendly from the time we checked in until our departure. The staff went above and beyond to assist us during our stay.Genuine Expedia guest review
"In a good location downtown"
It was a nice place for the weekend I was there for a get away with my girlfriend and it was A nice place to enjoy SeattleGenuine Expedia guest review
"Great Hotel, Bad Experience"
The hotel room was very aesthetic. I upgraded from the deluxe queen room to a premium city view king. The wall that's connected to the tub actually opens up so that you can see the bed and the view. I found this to be really nice and something I haven't seen in any other hotel. Granted, if your room isn't above the 9th floor or so, you're not going […] to see much but it's still nice. Room was clean, bed was comfy; overall, 4 out of 5 for the room. Here's where it went south. The associate at the front desk didn't know the system very well. Maybe he was new, fine, but to add onto that, their system of looking up room availability was incredibly slow. It took almost 20 minutes to check in and upgrade my room. I finally receive my key and I go up to find that the room is the original deluxe queen room. I call the front desk and 10 minutes later, I'm finally in the premium view king room. That's 30 minutes. After settling in, I realize that I've forgotten some chocolate that I left in the fridge in the previous room so I go to the front desk. This is minutes after changing rooms. I head to the old room with a staff member and the fridge was locked. They could not get it open and so while they worked on that, I headed out to my reservation with the promise that they'll get it open and retrieve my goods and hold onto it for me. Long story short, the chocolate was thrown away by the cleaning staff. Lastly, don't depend on the town car service. There was only one driver. Read moreGenuine Expedia guest review
"Best hotel in Seattle bar none"
This is always my favorite hotel in Seattle - the amenities and locale can't be beatGenuine Hotels.com guest review
"True Gem! Fantastic location."
Service was excellent and location is perfect.Genuine Hotels.com guest review
Most amazing hotel I've ever stayed in. The room was great service was amazing. Can't wait to come back again.Genuine Hotels.com guest review
Great location, great hotel. Staff was very helpful.Genuine Hotels.com guest review
Excellent hotel, will stay there again!Genuine Expedia guest review
Great stay! Beautiful room and hotel with close proximity to everything. Helpful and friendly staff with town car service...couldn't have asked for anything more.Genuine Hotels.com guest review
"Wonderfull hotel for a business trip"
This hotel was close to all of downtown Seattle. I had a business trip that required daily trips to the Washington State Convention Center. It was a quick walk (15 minutes) to the center or you can use the complimentary town car service. I was traveling alone and all of the staff were not only capable and professional but friendly and engaging. I ate […] at the bar as well as the attached restaurant and all staff were more than accommodating. Read moreGenuine Expedia guest review
"Peaceful & Relaxing"
We spent 4 days at this hotel in mid-October. We found this hotel to be very comfortable. The bedding was great, towels were thick. The rooms were quiet. We did not hear toilets flushing or tv sounds from other rooms. The staff was helpful and friendly. Just the experience you want. Oh, and Whole Foods Market is right next door!Genuine Expedia guest review
"Excellent birthday gift!"
I took my boyfriend here for a birthday getaway, the concierge and staff at the Seastar in the hotel were phenomenal! Gorgeous room. A memorable stay. Money well spent.Genuine Expedia guest review
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