All hotels in Seattle, Washington, United States of America
1 room, 2 adults
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2125 Terry Avenue, Seattle, WA, 98121, United States of America, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
4.6 / 5Outstanding

Score breakdown (from 608 reviews)

  • Bar
    Bar is awesome
  • Wellness
    Great wellness & sports facilities
  • Service
    Fantastic service
  • Cleanliness
    Quite clean
  • Comfort
    Comfortable
  • Pool
    Bad pool
4.0 / 5Excellent
"A wonderful stay"
The hotel itself is gorgeous. We took the train from the airport to Westlake and hadcar service pick us up there. The driver was there in minutes. Once at the hotel it smelled great and there was a fireplace surrounded by modern furniture and a bar just past the fireplace but out of sight enough to feel private.The rooms were clean and the bathroom was beautiful. It was complete with a great soaking tub and a stand up glass enclosed shower with lots of pressure. The bed was definitely a firm mattress but I love firm so I was thrilled. The pillows were soft and comfortable. The only negative were the teeny tiny shampoo and conditioner set we had been left, its not even enough for one person and two small round soaps. This hotel costs enough that I think they could spare a few more. The neighborhood is FANTASTIC! Nestled between downtown and South Lake Union it was a close walk to everything you want to see (Pike Place, Space Needle, Aquarium,etc. You have a whole foods right downstairs which is so convenient! The areas surrounding are loaded with shops, restaurants and bars as well as the south lake union transit which is rolling around for quicker travel. The Gym and hydropool are fabulous, with modern machines, TV's built in and a variety. The only cons were the very limited bath supplies and the bartender in the restaurant. Maybe I just caught her on a bad weekend but both times i went in there to have a glass of wine she was less than friendly to say the least.
Genuine Hotels.com guest review
Response by Pan Pacific Seattle
Dear Michelle, We are sincerely thankful for your Four-Star rating and the highly positive review of your stay. From your arrival experience to the luxurious guest rooms it sounds as though we were able to meet your expectations in most areas. Please note that we are always happy to provide additional bath amenities should you find that what is provided is not adequate for your needs. We apologize for the less than friendly service that you received in our Lobby Bar and will of course pass this feedback on as part of our ongoing efforts to improve. We would be so delighted to welcome you back again very soon. Thanks, Ryan Crosby Community Relations Manager
3 night romance trip Apr 16, 2015
Michelle
US
5.0 / 5Outstanding
"Love The Pan Pacific"
This was an enjoyable hotel, a combination of elegance and modern technology. My 1 night stay turned into a 4 night stay. I especially enjoyed the true separate deep soaking tub. The robes were comfortable, not worn out,as in some same class hotels. The water appeared clear and noted not to be hard. This is definitely a green hotel,done with class and consideration for our environment. I highly recommend The Pan Pacific. I also thank Jason for going that extra mile during my stay!
Genuine Hotels.com guest review
Response by Pan Pacific Seattle
Dear Victoria, We are so thrilled to learn that you enjoyed your stay and thank you for taking the time to write a review. It's great to hear that you took advantage of the amazing deep soaking tub in your guest room and also that you were appreciative of our environmentally conscious efforts. We hope to welcome you back soon on your next visit to Seattle. Warm Regards, Ryan Crosby Community Relations Manager
1 night business trip Apr 15, 2015
Victoria
US
2.0 / 5Fair
"Would not return"
The hotel appeared to be short staffed. We waited at the reception counter for a short time while the clerk was outside talking with the doorman. Parking is very confusing. You can valet park or self park. The hotel charges for valet service, but does not handle payment for self park. For self park, the guest must pay the parking attendant each time he/she exits the garage. NO in and out privileges here! The room lacked basic toiletries. There was no turn down service. In fact, we never saw a housekeeper! The bed was hard as a rock. No plush top mattress one has come to expect at a more upscale hotel these days. When approaching the bathroom sink, one was accosted by a mildew odor - very unpleasant!
Genuine Expedia guest review
Other trip Apr 15, 2015
Patty
US
5.0 / 5Outstanding
"One sweet night"
The room was quaint, clean and modern. Ourn view wasn't great which was disappointing. But the soaking tub made up for it.
Genuine Expedia guest review
Other trip Apr 13, 2015
A Traveler
US
5.0 / 5Outstanding
"Convenient location."
The staff is very helpful .There is one courtesy car...which provides a car within a 2 mile radius. Beautiful accomodations.
Genuine Expedia guest review
Other trip Apr 12, 2015
mother/daughter
US
5.0 / 5Outstanding
Great hotel, with great staff and at a perfect location.
Genuine Expedia guest review
Other trip Apr 12, 2015
A Traveler
US
5.0 / 5Outstanding
"Welcoming, relaxing, wonderful"
Felt very welcome! Room was wonderful and relaxing. Having a Whole Foods store on the first floor was surprisingly helpful for us. (And, of course, the Starbucks.) We used public transportation, with occasional use of the free car pickup/dropoff service.
Genuine Hotels.com guest review
Response by Pan Pacific Seattle
Dear David, We are so happy to hear that you enjoyed your recent stay at Pan Pacific Seattle and thank you for the Five-Star rating. We love that you found our team to be welcoming and that you were comfortable in your guest room. The adjoining Whole Foods Market is definitely a plus! We look forward to your next visit. Best, Ryan Crosby Community Relations Manager
2 night romance trip Apr 4, 2015
David
US
5.0 / 5Outstanding
"UDub Visit"
Great location near everything with wonderful staff attentive to every need.
Genuine Hotels.com guest review
Response by Pan Pacific Seattle
Dear Carole, We are so pleased to hear that you enjoyed your stay. We appreciate your five star rating and hope to see you again soon. Best, Ryan Crosby Community Relations Manager
1 night family trip Mar 27, 2015
Carole
US
5.0 / 5Outstanding
"Awesome hotel. Beautiful views. Close to everythin"
From the minute we arrived to when we checked out the experience was amazing!! The hotel is beautiful and the staff is incredible. They were extremely accommodating and friendly. Great attention to detail for their guests. I will definitely be returning soon.
Genuine Expedia guest review
Other trip Mar 17, 2015
Karla
US
4.0 / 5Excellent
"Newer hotel with room design layout s/t Barcello"
Very comfortable bed and pillows with nice room decor and large sunken bath tub. The bedroom has 2 sliding doors open to the spa tub which was very inviting. It was not as high end but s/t Barcello in Los Cabo. The standing shower was a little small but I would take it over the Monaco's old shower/tub combination. The toiletries are kelp which absorbs really well for dry skin. They also have Keurig coffee in the room :). Valet service is slow compared to Monsco or Grand Hyatt. There was a steam room but it's in another building. Overall I would definitely stay at Pan Pacific again.
Genuine Hotels.com guest review
Response by Pan Pacific Seattle
Hello, Teresa! Thank you for rating Pan Pacific Seattle Four-Stars and taking the time to review your stay. We agree that the bathroom's Shoji screen doors do a great job of opening up the space and are proud that our four-piece bathrooms are some of the largest in Seattle. We also love the feedback on our embrace amenity line as this is a fairly new product and are happy to hear that it works well for you. We would be honored to welcome you back very soon. Warmly, Ryan Crosby Community Relations Manager
1 night romance trip Mar 3, 2015
teresa
US
5.0 / 5Outstanding
"Soaking tub!"
Great hotel, great staff. I was upgraded upon check-in at no extra charge and given restaurant recommendations. The soaking tub was wonderful, as was the bed. Parking is a little expensive, but the valets were very accommodating and helpful. I travel quite a bit, and can say that this is my new favorite Seattle hotel!
Genuine Hotels.com guest review
Response by Pan Pacific Seattle
Dear Amy, We are so appreciative that you took the time to write about your stay at Pan Pacific. Our team is proud of our extensive knowledge of area dining and attractions and so it's nice to hear that you were given great recommendations. The soaking tub is perfect after a long day! We hope to see you again very soon on your next trip to Seattle. Warm Regards, Ryan Crosby Community Relations Manager
1 night business trip Feb 26, 2015
Amy
US
5.0 / 5Outstanding
"Work and play"
I stayed at several hotels as a test run this trip. I am working on a film in Seattle this coming year and need a place to convene with the production team. Pan Pacific came out the winner (among three others) as the most clean and comfortable with decor similar to The Four Seasons. The staff was welcoming, courteous and informative. A plus is the bar stays open for business travelers with late night bites where most others shut down at 10:00pm. Next stay will be longer where I will indulge in the spa and other wonderful amenities!
Genuine Hotels.com guest review
Response by Pan Pacific Seattle
Dear Randi, A sincere thank you for reviewing your recent stay. We are so happy to hear that we were your favorite hotel of those you visited while in town and would be delighted to be your team's home away from home. And you should definitely try the spa on your next trip as it is truly indulgent and relaxing. Best, Ryan Crosby Community Relations Manager
1 night trip Feb 28, 2015
Randi
US
3.0 / 5Good
"Nice hotel, bad lighting and view. Pricy"
Hotel was nice. A little noisy with the traffic from Denny. Room overlooked an industrial street. No super. All the lighting in the hotel was good and then you get to your beautiful room and the bulbs in every lamp were energy saving. It felt like you were in a Kmart parking lot...not cozy. The coffee was hidden in the armoir and that was stressful. Nice to have Whole Foods there. Went for a small bite and glass of wine when I got there in their bar. Bartender was curt and not so friendly. Menu limited for lite snacks. Overall, hotel was good but for a $200 a night room, maybe expected a bit different. The bad lighting combined with the bad view in/from the room would prevent me from staying there again. For the price, I'd rather be downtown at the W.
Genuine Hotels.com guest review
Response by Pan Pacific Seattle
Dear Carin, Thank you for writing about your recent stay in Seattle. We are happy to hear that you enjoyed the overall decor, but disappointed to learn that you felt the lighting was too cold. A key component of our PanEarth sustainability program is reduction of energy usage and therefore we are always looking for new ways to use less. The CFL fixtures are one important way to accomplish this goal, but we are always researching new technologies to improve our guest's experience and recently installed LED bedside lights, which give off a much warmer glow. We would be happy to note your preference for incandescent bulbs in your guest profile and switch the bulbs out prior to your next stay. We have passed along your feedback of our Lobby Bar service to the department Director. Please know that we take this feedback very seriously as friendly service is our number 1 goal. Also, as our food and beverage program is transitioning to an entirely new concept we hope to have a more extensive menu available in the coming months. Thank you again for your comments. We would be honored to welcome you back in the future should you choose to give us another opportunity to impress! Best, Ryan Crosby Community Relations Manager
1 night trip Feb 28, 2015
Carin
US
5.0 / 5Outstanding
"world class"
This is a beautiful property, convenient to downtown Seattle, with free courtesy rides. Staff was very friendly and helpful. Rooms are clean, comfortable and classy.
Genuine Expedia guest review
Other trip Mar 2, 2015
Marty
US
5.0 / 5Outstanding
"Must Stay!!"
I seldom write reviews but my stay was so nice I had to. This hotel has 24 hour room service, mini bar, pay movies, free shuttle within 2 miles (which there is everything one would need) and free wifi in the rooms.. The hotel is next to Tutta Bella the best pizza in town and whole foods. To top it off the staff is beyond friendly. This is my new favorite!
Genuine Hotels.com guest review
Response by Pan Pacific Seattle
Dear Jason, Thank you kindly for taking the time to tell the TripAdvisor community about your recent Pan Pacific Seattle stay. We love to hear that our guests are able to enjoy our lengthy list of amenities and it seems that you succeeded nicely. We agree that Tutta Bella serves some of the best pizza in the city! We would be honored to welcome you back very soon. Best, Ryan Crosby Community Relations Manager
1 night business trip Feb 27, 2015
Jason
US
5.0 / 5Outstanding
"Luxury gem blocks away from noisy downtown"
The hotel is modern, clean, and blocks away from noisy downtown. The King Corner room is big and offers excellent view of the Space Needle. A Whole Foods Market is below the hotel which is a huge plus. Some minor dislikes are the hard bed and no premium TV channels (e.g., HBO).
Genuine Hotels.com guest review
Response by Pan Pacific Seattle
We would like to sincerely thank you for taking the time to review your recent stay. We are pleased to learn that you enjoyed our clean and sleek guest rooms and convenient location in the South Lake Union neighborhood. We are disappointed to hear that you found the bed too firm and would like to ensure that this is not an issue on your next visit. Please feel free to alert our team prior to your arrival that you would like additional padding for the bed and we will gladly attend to this beforehand. We hope to welcome you back to Pan Pacific very soon. Best Regards, Ryan Crosby Community Relations Manager
1 night trip Feb 26, 2015
A Traveler
US
5.0 / 5Outstanding
"Best stay in Seattle!"
Great friendly staff
Genuine Hotels.com guest review
Response by Pan Pacific Seattle
Thank you for the Five-Star Rating! We appreciate your patronage and hope to welcome you back very soon. Ryan Crosby Community Relations Manager
1 night trip with friends Feb 21, 2015
crystal
US
3.0 / 5Good
"Cunningham review feb 20-22"
Staff was excellent and extremely attentive. The shuttle servicers were very friendly and efficient. The front desk people greeted us with a smile every time they saw us. The room was a bit cold. The bathroom smelled musty. We came to Seattle to get away from the noisy construction in our neighborhood only to have to listen to repairs happening in the hotel. The loud grinding upstairs went on for at least 2 hours at which time we left. This was totally UNACCEPTABLE .
Genuine Hotels.com guest review
Response by Pan Pacific Seattle
Dear Elizabeth, Thank you for taking the time to review your recent stay. We are so pleased to hear that our team provided you with fast, friendly service throughout your time with us. We are sorry to hear, however that the bathroom did not have a fresh, clean scent and will definitely be sharing this feedback with our Executive Housekeeper. Additionally, we are sincerely apologetic that your stay was disturbed by noise from above. We have done some research and believe that the room above you was undergoing necessary maintenance. Please know that we take these issues very seriously, and if we are made aware of a guest's noise complaint we will always take the appropriate steps to minimize the impact. Our goal is to make your stay as comfortable as possible. We hope that you will consider another stay with us on your next visit to Seattle. Best, Ryan Crosby Community Relations Manager
2 night romance trip Feb 20, 2015
Elizabeth
US
5.0 / 5Outstanding
"Enjoyed our stay"
We had an amazing time while staying at the pan pacific hotel. We would recommend this hotel to our friends.
Genuine Expedia guest review
Other trip Feb 23, 2015
sela
US
4.0 / 5Excellent
"Can't beat the view but..."
The stay was a big success, only drawback we had was our TV was having issues getting to the movie options and felt like it took them 20-30 min to come to my room after I called the front desk. So first impression had a slight knock from that
Genuine Hotels.com guest review
Response by Pan Pacific Seattle
Dear Josh, Thank you for taking the opportunity to tell us about your stay. We are so pleased to hear that you enjoyed your stay overall. We are very sorry for the delay in attending to your technical issues. Please know that we take this feedback very seriously and are constantly working to improve our operations. We hope that you will come back to stay with us again very soon. Best, Ryan Crosby Community Relations Manager
1 night romance trip Feb 15, 2015
Josh
US
5.0 / 5Outstanding
"Amazing bathrooms"
I stayed here overnight during a weekend getaway. It was the perfect choice. The view of downtown was beautiful- we even had a view of the Space Needle which was amazing, especially at night. The bathroom was my favorite part. Relaxing in a soaker tub was just the thing I needed. The staff was very friendly and helpful. I would recumbent this hotel to anyone!
Genuine Expedia guest review
Other trip Feb 21, 2015
L
US
5.0 / 5Outstanding
"Wouldn't stay anywhere else"
Loved it wouldn't stat at any other place. Love the big soaking tub. Price is great..
Genuine Hotels.com guest review
Response by Pan Pacific Seattle
Dear Michael, We are so thrilled that you took the time to rate us a Five-Star property and that we are your only choice for a hotel when coming to Seattle. We look forward to your next visit to Pan Pacific! Warm Regards, Ryan Crosby Community Relations Manager
1 night romance trip Feb 15, 2015
Michael
US
5.0 / 5Outstanding
"Valentine's Day 2015"
The wife & I stayed there for Valentine's Day, & we had a wonderful time. The hotel offers some nice V-day extras. We will definitely be back.
Genuine Hotels.com guest review
1 night romance trip Feb 14, 2015
Richard
US
5.0 / 5Outstanding
"Staff was friendly and very helpful..."
Staff was friendly and very helpful...They made sure everything was perfect and made us feel very welcomed.
Genuine Expedia guest review
Other trip Feb 16, 2015
Ronald
US
4.0 / 5Excellent
"Very classy hotel"
Modern hotel, pleasant staff. Within very close range of Starbucks, spa, park, whole foods and restaurants.
Genuine Expedia guest review
Other trip Feb 16, 2015
Betsy
US
4.0 / 5Excellent
"We could, so we did!"
Had a great overnight stay. Would definitely stay again!
Genuine Hotels.com guest review
Response by Pan Pacific Seattle
Dear Jenny, Thank you for the Four-Star rating! We are pleased to know that you enjoyed your recent stay and look forward to seeing you again soon. Best, Ryan Crosby Community Relations Manager
1 night romance trip Feb 13, 2015
Jenny
US
5.0 / 5Outstanding
"Love the staff!"
I stayed here Superbowl weekend and loved that the staff wore their jerseys. Everyone was incredibly helpful & friendly and the room was comfortable & clean. The insulation of the walls are solid & I couldn't hear anything from any of the surrounding rooms, not even from the floor above. The setup of the room was different in the sense that there was a sliding divider (instead of a wall) that separated the bathroom from the bedroom area. That was unexpected & unconventional, but an interesting design. Expedia has "Self Parking" listed with a price, but there is no self parking lot designated by the hotel. It's Valet only, but there are a lot of side streets that have free parking on the weekends in the city of Seattle. Check in & check out were all a breeze.
Genuine Expedia guest review
Other trip Feb 10, 2015
Justin
US
4.0 / 5Excellent
This is one of the nicest hotels I've stayed at. The bathroom is amazing.
Genuine Expedia guest review
Other trip Feb 10, 2015
A Traveler
US
5.0 / 5Outstanding
"Great Location"
This has a great location, close to everything and room was very clean
Genuine Expedia guest review
Other trip Feb 10, 2015
A Traveler
US
4.0 / 5Excellent
"Close to events I was attending"
Was a very nice hotel for the two nights I was there.
Genuine Expedia guest review
Other trip Feb 9, 2015
Annie
US
5.0 / 5Outstanding
"Extraordinary Staff and Service"
Extraordinary staff and service. Was able to check in early. Free WiFi, amazing room. Had the space needle corner view room however it was so foggy...couldn't see it. The next level of service would have been to offer a small credit ...it was a last minute change to get that room and paid over $50 for it since I never been to Seattle and wanted the view. All in all still excellent.
Genuine Expedia guest review
Other trip Feb 4, 2015
B
US
5.0 / 5Outstanding
Nicer than expected. Elegant room (liked the bathtub opening to the bedroom area). Hotel bar was a nice gathering space...had a pleasant interaction each time I visited.
Genuine Expedia guest review
Other trip Feb 3, 2015
A Traveler
US
5.0 / 5Outstanding
"2 Thumbs Up!"
Lovely hotel. Service was friendly and accommodating. The room was spacious and clean...and the bed was heavenly.
Genuine Hotels.com guest review
Response by Pan Pacific Seattle
Dear Kim, Thank you for the Five-Star rating. We love to receive feedback from our guests and are happy to learn that you experience friendly staff, a clean, relaxing room and luxurious bed. We look forward to welcoming you back very soon. Best, Ryan Crosby Community Relations Manager
1 night romance trip Jan 31, 2015
Kim
US
5.0 / 5Outstanding
"Comfort in the city"
Very nice hotel with a huge room, minibar, huge windows with a great view of the city. The bathroom is wonderful, with a nice glass-enclosed standup shower and a large, separate soaking tub. It also has a fancy dual-flush toilet and nice soaps, wine glasses, a bottle/wine opener. The bed was on the hard side, but very comfortable. The lighting control was a little weird: First, the overhead light by the door and the light by the sitting chair are on the same switch. Unfortunately, so is the other outlet that the sitting chair light is plugged into. As a result I plugged my phone in there and didn't realize until morning that when I turned out the light, that outlet turned off. Secondly, the bedside lights make a high-pitched noise, even when they're off. There's a built-in phone charger in the base of the lights so I suspect that is what causes the noise. I'm under 30; an older person may not notice the noise as it's pretty high-pitched. Regardless, unplugging the lights wasn't a big deal as there are other lights in the room. One other note, the alarm clock is very bright, I had to unplug it. Also, the smoke detector on the ceiling had a solid LED light that was directly over the left side of the bed, it was too bright but I got used to it.
Genuine Expedia guest review
Other trip Feb 2, 2015
Dan
US
4.0 / 5Excellent
"In-town vacation"
Very relaxing. Although it was an "in-town" vacation evening rather than a stay-cation, it felt like we'd gone away somewhere else, due in great part to the hotel.
Genuine Expedia guest review
Other trip Feb 2, 2015
M
US
4.0 / 5Excellent
"Great spot to land in Seattle."
Stayed here in late January for a couple nights. Very comfortable room, well-appointed with unusual layout. Had both soaking tub and shower. Bath could be open to room if you were inclined to soak and watch TV. Sliding panels either sealed off the tub or allowed it to be part of the room. Very cool.
Genuine Expedia guest review
Other trip Jan 28, 2015
Bob
US
5.0 / 5Outstanding
"Elegant surroundings, gracious staff!!!!"
It was as if the entire stay was exclusively planned for us!
Genuine Expedia guest review
Other trip Jan 28, 2015
Denise
US
5.0 / 5Outstanding
"G8 hotel! You won't be disappointed."
You will enjoy appreciate the luxury of tis hotel - big room and toilet with vanity, bath and toilet. Nice cosy lobby lounge with the warmth of a nice fire place. Location is a little way off but if you appreciate a good walk, key locations are within walking distance. Great choice of eating areas in the vicinity.
Genuine Expedia guest review
Other trip Jan 27, 2015
su
US
5.0 / 5Outstanding
"Great Hotel! Great People!"
This Hotel is am absolute Gem in the South Lake Union District. The people are outstanding, the property impeccably maintained, the room and amenities are excellent! They provide free transportation around Downtown. This is one of the all around nicest hotel I have stayed in in the downtown area.
Genuine Expedia guest review
Other trip Jan 26, 2015
Jim
US
4.0 / 5Excellent
"Very amiable staff changed my room with no hesita!"
Came in early the staff was great on getting me a room. I didn't like it and they changed immediately with no hesitation !
Genuine Expedia guest review
Other trip Jan 25, 2015
PKO
US
4.0 / 5Excellent
"Great location"
This hotel is a great location. The rooms need to be upgraded there is a lot of wear and tear.
Genuine Hotels.com guest review
Response by Pan Pacific Seattle
Thank you for reviewing your stay. We appreciate your feedback on the guest rooms. We are always looking to improve our product and that is why we did a complete guest room refresh early in 2014. We conduct ongoing maintenance to ensure our rooms are in top condition. We hope that you will consider us again for your next trip to Seattle. Warm Regards, Ryan Crosby Community Relations Manager
3 night business trip Jan 18, 2015
A Traveler
US
4.0 / 5Excellent
"An "all in one" experience"
Attached Starbucks, Whole Foods Market downstairs, a 24 hour access gym, complimentary shuttle within downtown.... all these extras made this a wonderful stay. Everything was close by. Staff was nice, check-in was hassle free. Except for occasional city noise associated with a downtown hotel, everything about this hotel was great.
Genuine Expedia guest review
Response by Pan Pacific Seattle
Thank you so much for writing a review of your recent stay. We agree that our property offers a unique, complete experience and are happy to hear you enjoyed our 24 hour fitness center and complimentary shuttle. We look forward to welcoming you back in the near future. Best. Ryan Crosby Community Relations Manager
Other trip Jan 20, 2015
A Traveler
US
5.0 / 5Outstanding
Beautiful room and downtown views. Staff is very helpful.don't bring a car, there's a shuttle and car2go.all over Seattle.
Genuine Expedia guest review
Response by Pan Pacific Seattle
Thank you for the fantastic five-star review! We are so glad to know that you enjoyed your stay and hope to see you again soon! Best, Ryan Crosby Community Relations Manager
Other trip Jan 16, 2015
A Traveler
US
5.0 / 5Outstanding
"Very nice hotel overall!"
Walking distance to many many points of interest. The "hotel car" was nice and convenient to get around quick. I got in at noon and knew that the room would not be ready yet so I hung out downstairs at the Whole Foods. Before I knew it, the staff had a room for me (way earlier than 4), which was super nice of them. They also held my bags and offered to drive us around.
Genuine Expedia guest review
Response by Pan Pacific Seattle
Dear Omar, We are delighted to hear that you enjoyed your stay and found the complimentary sedan service to be an added benefit! We are happy to hear that we were able to offer an early check-in and would be honored to welcome you back again soon. Thank you for taking the time to tell us about your stay! Warm Regards, Ryan Crosby Community Relations Manager
Other trip Jan 12, 2015
Omar
US
5.0 / 5Outstanding
"New Year Trip"
Great stay. Car service was great, never had to wait. Would stay again.
Genuine Hotels.com guest review
Response by Pan Pacific Seattle
Dear Michael, Thanks so much for the great rating! We are happy to hear that you enjoyed our complimentary sedan service and hope to welcome you back soon. Best, Ryan Crosby Community Relations Manager
4 night trip with friends Dec 31, 2014
Michael
US
3.0 / 5Good
"Somewhat dissappointing"
My husband and I were celebrating our 7th wedding anniversary away for the very first time in a long time to also get away from the kids and hoping to find the ideal luxury get away with budget in mind after the holidays. Our Anniversary is December 29th, so it gets normally eaten up by the cost of Christmas on family and we never have anything left to spend on ourselves. The cost of the hotel was perfect for a luxury get away that seemed according to the ratings to have all we were looking for. At least that is what we thought. EXCEPT there was no mention of the overnight parking cost of 40.00 in addition to the cost of the hotel to their patrons, and then there is the tip for the valet that in my book should always be paid even if the valet is considered to be "free". As for a nice place to eat, well most luxury hotels have that available to their patrons, but there was only a small lounge. There was a market down below the hotel that was separate from the hotel, but nothing nice for breakfast nearby. Also we had them book us dinner at "The Pink Door" but they failed to let us know that the cabaret performance they booked us for had its last curtain call before the time they booked us for. Expect to really pay an amount of $225 bare minimum a night like we did for an advertised price of $158.00 Premium King Size suite because of the parking they charge their guests for their "free: valet. Best to go to The Marriot or Red Lion!
Genuine Expedia guest review
Response by Pan Pacific Seattle
Thank you for telling us about your stay at Pan Pacific Seattle. We are so sorry to hear that you were disappointed by the experience. We certainly do not intend to hide fees in addition to the published rates and therefore our Expedia profile does note a surcharge for valet parking. We strive to keep our parking rates in line with other luxury hotels in the downtown area and currently fall near the average. Regarding dining options, we recently ended a partnership with Seastar Restaurant and Raw Bar and are working on an exciting new dining concept that will launch in late spring of this year. In the interim we are providing all meal service out of the recently renovated Lobby Bar lounge, with the intent of continuing to offer the impeccable service expected by our guests. Lastly, we are sincerely apologetic for any confusion over your dining reservations and the fact that you were unable to experience the cabaret show at The Pink Door. We understand your desire for a post-holiday anniversary celebration and would be humbled by a second change to impress you on your next getaway. Warm Regards, Ryan Crosby Community Relations Manager
Other trip Jan 8, 2015
A Traveler
US
3.0 / 5Good
We were staying with my husband. We were planning to stay for two nights, but because of the service and comfort level we decided to leave earlier. Our room was small and in the morning we both had a back pain, because the beds were not soft enough. The hotel did not want to return the difference in amount, and we call Expedia to help us to resolve the issue.
Genuine Expedia guest review
Response by Pan Pacific Seattle
Thank you for taking a moment to provide feedback on your recent stay. We are deeply sorry to hear that you did not find the accommodations to be comfortable. We are always happy to provide additional padding for our beds should they be too firm for your liking. We would also like to apologize for any confusion regarding a refund after your early departure. We strive to provide a high level of customer service and would welcome a second opportunity to impress you, should you be willing to give us another chance on your next visit to the area. Warm Regards, Ryan Crosby Community Relations Manager
Other trip Jan 6, 2015
A Traveler
US
5.0 / 5Outstanding
We stay here every trip to Seattle because it is close to our dad's nursing facility in downtown. Very nice rooms, friendly staff, and close to everything. Even has a Starbucks attached to the hotel.
Genuine Expedia guest review
Response by Pan Pacific Seattle
Thank you for taking a moment to write about your stay. We love to hear that guests have chosen to come back often and are delighted to know you enjoy our comfortable rooms, accommodating staff and great location. The Starbucks on site is definitely a plus! Please do keep us in mind for your next visit to the area. Warm Regards, Ryan Crosby Community Relations Manager
Other trip Jan 5, 2015
A Traveler
US
4.0 / 5Excellent
"Great view of the Space Needle."
A very nice hotel! Close to all the action and great staff!!
Genuine Expedia guest review
Response by Pan Pacific Seattle
Dear Michel, Thank you for the Four-Star rating. We are pleased to hear that you enjoyed our location and friendly team. We hope that you will come back to stay with us again soon. Best, Ryan Crosby Community Relations Manager
Other trip Jan 5, 2015
michel
US
5.0 / 5Outstanding
"Great Location"
1st time visiting Seattle had an Amazing Time, love the hotel, took a city tour, under ground tour, took the ferry to Visit Victoria Canada
Genuine Expedia guest review
Response by Pan Pacific Seattle
Dear Carmen, How honored we are to have been chosen as your home away from home on your fist visit to Seattle. It sounds as though you were able to really experience all that the area has to offer and we would be so pleased to welcome you back again soon. Warmly, Ryan Crosby Community Relations Manager
Other trip Jan 2, 2015
Carmen
US
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