Nice big clean room. Much better than I expected. I would stay here again my next time in town.Genuine Hotels.com guest review
What a fabulous stay. Everything was top notch. The room was among the nicest I've ever experienced. The view out my window was spectacular from the 25th floor. There was even a TV inside the mirror in the bathroom. Staff was friendly and helpful. Nothing but excellent comments for this hotel.Genuine Hotels.com guest review
"Exceptional service & comfort"
The service & staff were fabulous. The room was clean & comfortable. Slept like a baby. No smoke smell and couldn't even hear the casino. Will definitely return every time I'm in town!Genuine Hotels.com guest review
Very nice place to stay! We have stayed there a few times and enjoyed it. The view from higher floors is very nice. Staff was friendly and beds are comfortable. If we keep getting the awesome deal from hotels.com we will keep staying there when in shreveport for business.Genuine Hotels.com guest review
We were in town on business and needed a hotel over-night. The Horseshoe Casino was convenient and reasonably price. The hotel, room and service were awesome; however, upon check-in they required a credit card to be on-file for incidentals. That is typical operating protocol and upon check-out we had no extra charges. Four days later, I found a $100.00 […] charge to my checking account from the hotel so I called them. I was told that it was being held for incidental charges and ALL customers are charged that upon check-in. It would be refunded within 5-7 BUSINESS days. This ties my money up for greater than a week! We purposely did not even use the internet due to a $11.95 PER DAY fee. Beware of these fees when staying at the Horseshoe Casinos. We will chose somewhere else to stay next time. Read moreGenuine Hotels.com guest review
great room. check in was very helpfulGenuine Hotels.com guest review
I came to the Horseshoe to celebrate my best friends graduation! He had an amazing time and we loved the elegance of the hotel. The staff was very friendly, professional and helpful. I loved it!Genuine Hotels.com guest review
Wonderful and friendly staff in hotel and casino!Genuine Hotels.com guest review
I looked forward to staying in a 4 star hotel at a 2 star price thanks to a last minute deal. The hotel itself was glitzy and glamorous in appearance. The room was comfortable and the view wonderful. Staff was courteous. My disappointment came from the fact that internet access was not complementary, neither was breakfast. I expected those things to […] be such at a higher end hotel, but that might have been why I got such a great deal. Ultimately, I feel this was my fault, but I was expecting more. Read moreGenuine Hotels.com guest review
"Great Price, Great Room, Great guest service"
The room had a great view, was spotless, the staff was extremely friendly!Genuine Hotels.com guest review
very clean room at a very reasonable price at a nice hotelGenuine Hotels.com guest review
"Perfect for business travel with one exception."
Everything was great. The room was clean and well maintained, there was a nice selection of moderately priced high quality food, and the location was convenient. The one negative comment would be that the internet is listed as included on Hotels.com but is, in fact, an additional charge per day used. Furthermore, once purchased, the internet was exceedingly […] slow. Read moreGenuine Hotels.com guest review
From the moment I stepped foot inside The Horseshoe until the moment I checked out, I had nothing but wonderful feelings about this hotel! The room was beautiful. The staff was super friendly. I will definitely be back.Genuine Hotels.com guest review
Hotel was amazing & the check in service was very friendly. They do however, take a 100.00 deposit once you check in.Genuine Hotels.com guest review
For the price, I feel like I stole the room! It was clean, spacious, quiet and comfortable. The only complaint I have was the underlying faint odor of cigarette smoke (non-smoking room) that my husband didn't detect. Also the furniture was a little dusty. But those are VERY minor complaints....consider it an observation. For the price I got this room […] for it's really not even noteworthy. The location was prime....I could see the BASS PRO SHOP and river from our room. We did not stay here to gamble... we just took advantage of the super cheap rates on our way to another destination. I would definitely stay here again. Read moreGenuine Hotels.com guest review
Will stay again...no complaints!Genuine Hotels.com guest review
"Will definitely stay again!"
Hotel was very clean, staff was very friendly.Genuine Hotels.com guest review
Stayed at the Horseshoe many times, this was not up to expectations. Room at end of hall next to parking area, someone with boom-box on top of parking lot for about 15 min very loud. The refrigerator was very loud, had to get up in middle of the night and unplug it. Just not my best stay and I know they can do better.Genuine Hotels.com guest review
I loved staying at the Horseshoe. It was very clean, service was excellent, check I was personal but professional, justthe right touch. I love the fact that the parking garage is attached to hotel and you don't have to get out in the weather going to your vehicle. Love this hotel!!!!!!!!!!!!1Genuine Hotels.com guest review
Stayed here with mom and two year old overnight and we were right at home. Great comfy beds, huge tubs, and beautiful.Genuine Hotels.com guest review
"Best Sleep Ever"
They have the most comfortable bed I have ever slept upon! The only problem is you never want to get out of the bed! The casino is also close to The Boardwalk and has very easy access to I-20. It is a very nice place to stay for business or pleasure.Genuine Hotels.com guest review
"pretty nice overall"
I enjoyed the room and the friendliness of the concierge staff. However, the staff at the restaurant was terrible. I ordered food to go and was told it would take about 15 minutes. After 45 minutes, I flagged someone down and asked about it. I was informed that "he told me he made it" and was offered some dessert for waiting, which was appreciated. […] However, 25 minutes later someone else brought out my food with no dessert and sent me on my way. Not very impressive for such a high-class place. Read moreGenuine Hotels.com guest review
very nice and relaxingGenuine Hotels.com guest review
hotel was good but the staff was not friendly, was not helpful.Genuine Hotels.com guest review
"Wish this bedroom was my bedroom at home"
Love this hotel. The rooms are huge. Very nicely decorated. Very comfortable and soothing. Wish this was my bedroom at home. Bathrooms also a nice size.Genuine Hotels.com guest review
one of the nicest rooms I have stayed in. lots of space, giant bathtub, soft beds, overall quality and great view of the river. secure parking garage with cameras everywhere. the only drawback was that the fitness area didn't open until 8am, and it has a $10 or $15 free for use, I can't remember exactly.Genuine Hotels.com guest review
Need to serve breakfast buffett. Out of 5 of us not one person won a single penny in the casino. Your machines are set way to tight. We will have to continue to visit tunica where the machines will sometimes pay out.Genuine Hotels.com guest review
Hotel was very nice. It was a little noisy, doors being slammed and people knocking on doors?Genuine Hotels.com guest review
Really nice for the price.Genuine Hotels.com guest review
I thought the hotel was great and had a great time.Genuine Hotels.com guest review
My wife and I com to the bossier area a few times a year. We normally stay a little further away from the horseshoe and the boardwalk to save money, but we got a great deal this time and will now being staying here all the time. Totally worth the money. We had a blast and enjoyed the casino, boardwalk, food, and the movies. This is a must stay.Genuine Hotels.com guest review
Room smelled like smoke in a non-smoking room. I wish I could have stayed at the room on the website picture.Genuine Hotels.com guest review
"I felt cheated"
So the overall hotel experience was tainted in that I paid a hefty price for a room. The room was very nice however the basic things such as no free wifi and the cable was out of order (free at places like the best western and comfort suites). I brought a small child with me that is very picky when it comes to food so I always have to bring his food. […] I was expecting a microwave but I got a coffee maker (I don't drink coffee). Those two factors were a game changer for me. The Buffet was nice quite a bit pricey but that's everywhere. Read moreGenuine Expedia guest review
Great front desk staff, great restaurants & staff, great Premier room, highly recommend.Genuine Hotels.com guest review
"we had a wonderful, great experience, will be back"
checked in a bit early,from the beginning to the end, all greatGenuine Expedia guest review
Lets just say I will be staying there from now on!!!!Genuine Hotels.com guest review
"Very nice hotel."
Enjoyed our stay and will definitely stay there againGenuine Expedia guest review
Everything was fine.Genuine Hotels.com guest review
Flawless!Genuine Hotels.com guest review
"Nickel and Dime"
Great hotel but much of that is overshadowed by the ridiculous extra charges for incidentals such as in room wifi ($11.95 for 24 hrs, but it's free in selected bars and restaurants) and charging for basic cable (all but local channels carry a surcharge) as examples. Just charging guests who are already spending premium money in there facility, casino, […] restaurants and shows seems kind of petty and silly for a great American company known for its hospitality and accommodations. Read moreGenuine Expedia guest review
Hotel and hotel room was clean. Bed very comfortable. Only there 1 night but not a weekend night so rate was really good. Convenient to the Boardwalk. Would stay again if in the area.Genuine Hotels.com guest review
"Clean rooms but smokey"
Rooms & area clean .Nice receptionists & prompt to whatever situation, but if you don't smoke u gonna have a problem with non-smoking rooms.Genuine Hotels.com guest review
Although my stay was only overnight, it was pleasant & comfortable. The staff at check-in was very pleasant and accomodating. Our queen sweet was wonderful and the view was awesome.Genuine Hotels.com guest review
Very poor experience. Over sold my room so after an hour rate they offered me (and numerous others) a room at a sister hotel that was 20 minutes away.Genuine Hotels.com guest review
The restaurant was terrible. Cold eggs, forgot coffee. The hotel and casino were great.Genuine Hotels.com guest review
"could not cool room"
We arrived and were commenting on the valet car cameras and I explained to my children it was protection for both the hotel and us. Then my brand new truck arrived from valet with a small (very small) dent in the door. I explained to valet that I only had 1500 miles on the truck and 400 of that was used to get there. I have now been forwarded to risk […] management because they could not make a determination that the dent was there prior or not. Next, the cooling of the room..... I guess I should not blame them, but they to are drinking the hotel Koolaide where the thermostat is controlled by a motion sensor. So if you set the room to a temperature that is comfortable to you if there is no motion in the room, it reverts back to a hotel standard temperature. THE ROOM NEVER GOT COOL ENOUGH TO REACH THE SETPOINT. Read moreGenuine Hotels.com guest review
"Hotel charges appeared on Card date after checout"
. Room service very slow Food cold.I would not stay again. Service OkayGenuine Expedia guest review
"LOVED LOVED LOVED"
My husband and I stayed here. We loved everything about. he room was beautiful. Service was great and the casino was awesome. We will be coming back.Genuine Hotels.com guest review
"Nice casino hotel"
room was very large and clean. We would stay here again if looking for a place to stay.Genuine Expedia guest review
"Great room at a great rate!"
The room was freshly updated and clean. EVERY staff person I encountered was friendly and upbeat! It was a pleasure staying here!Genuine Hotels.com guest review
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