ibis Sydney World Square

Great location, clean, welcoming and always sweets on the reception desk!

Genuine Expedia guest review

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Genuine Hotels.com guest review

All the staff we dealt with were very pleasant and helpful. Specially Immanuel,, at the Breakfast room, who makes a point of remembering peoples'names and room numbers. He is always helpful with directions and very friendly. The carpark across the road is handy but I had a coronary going down the ramp !!! ( Only Joking ).

Genuine Expedia guest review

My friend and I stayed there for 2 nights. We thought given the location and the amount that we paid it was pretty good value. Bed and toilets were quite clean although some of the front staff were somewhat clumsy in breaking the guest's stuff.

Genuine Expedia guest review

Horrible hotel. Really awful. Awful, awful, awful. Nothing more to say.

Genuine Expedia guest review

I stayed here for 1 Saturday night, thinking it would be a better option to get a good night sleep as opposed to having to go all the way home after a late concert.At check-in we were asked if we'd like to stay in The Apartment which had a full kitchenette that was usually reserved for special guests, at no extra cost as they were overbooked.We were […] escorted as it was out a fire exit and on a balcony.The staff member pointed over the balcony to an open air bar below but said we shouldn't worry as our room was soundproof - IT WASN'T.We got back to the hotel by midnight and the music from the bar was absolutely blaring.After an hour it was getting to be too much so I went down to reception to say we were very disturbed in our room and couldn't sleep.The man on night duty was extremely unapologetic, did not make eye contact with me and at one stage even said "What do you want me to do about it?" By 3:30am the music stopped.On check-out I explained again to the woman on reception (she was much more apologetic and friendly) our uncomfortable night stay.She offered a complementary bottle of wine or breakfast, but we declined as we don't drink and we had a train to catch. I feel we were chosen to stay in that room as we are young and perhaps they thought we wouldn't mind. The most unsatisfactory part was that we were specifically told the room was soundproof. I can't imagine that anyone else who has stayed in that room on a Friday/Saturday night has not complained. Read more

Genuine Hotels.com guest review

The Ibis is very much like what you get in any city across the world so you already sort of know what you're going to be getting. The only really negative points for me would be that as it is in between Korea/Japanese town, that it is very noisy late into the night with lots of massage places along the street as this sort of thing is LEGAL in New South […] Wales. On the upside, it was in the Central Business District so was handy for everything. Read more

Genuine Expedia guest review

OK for a two night stay. Keep room expectations low.

Genuine Expedia guest review

Staff were absolutely fantastic but the hotel is in need of refurbishment, room was as clean as it could be but housekeeping can only do so much - the paintwork throughout the room was grubby and the bathroom was dated and a bit worse for wear. It's a shame because the staff were some of the nicest we've met during our 5 weeks trip and they are let […] down by the facilities they have to work in Read more

Genuine Expedia guest review

The hotel is in desperate need of renovation, it is dated and the hotel room smelled of cigarettes despite of being a non-smoking room for a long time. The smell permiated everything in the room. The room was small and very basic and ovepriced in my opinion. The lifts were very difficult to operate, the keycards didn't seem to work properly half of […] the time and people were going up and down the lifts trying to get where they wanted to go - very frustrating. The breakfast was also overpriced for the fairly basic food offered. I struggle to understand why this hotel had gained three stars. Read more

Genuine Expedia guest review

We arrived at the hotel to find that the room agreement that we had accepted was not seen to (1 queen bed for 2 adults and 1 child??!!) although I had actually emailed 2 months before arrive to ensure we had enough beds etc. This was resolved quite quickly. The room was shabby although bed very comfortable. I was pleased we were only booked for a night […] at either end of the week. On our return visit to Ibis World Square - the bed situation was sorted, however the housekeeping needs some real attention. I moved the single bed to one side as I dropped something on the floor and found a pill under the bed as well as a plethora of hairclips and dust (we had our 5 year old son with us). I bought this to the attention of the desk staff in the morning and it wasn't even acknowledged. The air conditioning was also hopeless. The parking outlandishly expensive $35 overnight. The only saving grace for this hotel was the staff member called Ben who gave us outstanding customer service. Read more

Genuine Expedia guest review

While the rooms are okay . . . they need an overhaul . . . the sideboard under the window has the top chipped and lifting off . . . carpet a bit worn out. Bed was good and bathroom clean if not a little dated. This is a cheapish hotel and as such does the job. Good for a night or two. Aircon worked well there is a kettel and tea and coffee and 4 small […] milk containers. Also a small fridge which is handy. There is little room noise, we were on the 17th floor, so no traffic noise, just a few noises from a couple of rooms. Read more

Genuine Expedia guest review

My partner and I only meant to stay a night in the city for the sake of convenience. It was overall a pleasant surprise considering the price we paid. We had reserved a room with a queen bed for the evening, however as room requests for bookings via Expedia are treated as mere requests and not fully confirmed, we were given a room with two single beds. […] We called the concierge stating this, to which they replied that all the queen bed rooms had been booked out. Concierge however offered free buffet breakfast to compensate, which was great. When we checked-in we also requested a room on a higher floor - we managed to get the 15th floor (out of 17) which offered a better view (although still not great - but can't complain due to the hotel's location) and less noise. However, due to the nature of Pitt St and lack of adequate sound-proofing we could still hear occasional sirens etc The room itself was very adequate. As we were only staying the one night the smaller size was no problem, but may have been if we were staying longer. The walls are in need of a paint job and the bathroom in need of a bit of bleach in the shower but was otherwise very clean and comfortable. The buffet breakfast was adequate, especially as ours was free. However, may I recommend that longer tongs with rubber grippings be provided for the hot food (as they were very hot and difficult to handle). Overall a good experience, especially considering the price. Will definitely consider coming back! Read more

Genuine Expedia guest review

For the price of the hotel, I didn't think it was worth it because for a similar price I have stayed at better hotels in Sydney. The location is good to get around, but we didn't enjoy our stay here. First, our sheets had a stain in it before we even used it. We told room service, but it didn't get changed. Next, the walls were really thin and we could […] hear people talking in the room next to us, people walking and chatting down the corridor to get to the elevator, and even people upstairs! We stayed on a saturday night, and next to the entrance was a long queue into a club/pub. The noise from the pub and the people could still be heard in our room all night, so we didn't get a great sleep that night. And then on the last day of our stay when we had to leave, we had to return a room card that they had lent us to use the lockers. It was 3pm in the afternoon, and we had expected someone to be there but there wasn't. So we had to yell out 'hello' around 10 times or so and after a while someone eventually popped out. Read more

Genuine Expedia guest review

Great location rooms a little small to stay longer than a few days not enough cuboard space for you to unpack completely if staying more than a week. But we managed, would like a bigger room if staying longer,

Genuine Expedia guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Great how they let me check in early after a long flight so could rest sooner. Friendly, helpful staff. Their was a strong musty smell in the bathroom present, however the general cleanliness was god.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Location was good, facilities were good neat tidy room though small was good value for the price, had no problems with the room or staff wete willing to help.

Genuine Expedia guest review

Enjoyed stay,thought room was a little small but was ok staff helpfull & friendly, would stay again.

Genuine Hotels.com guest review

Room adequate, clean and staff friendly. Twenty minute walk to Sydney Harbour Bridge and Opera House, ten minutes to Darling Harbour and five to the station.

Genuine Hotels.com guest review

ONE OF THE BEST HOTEL I HAVE EVER STAYED IN .VERY LOVELY VIEW AND VERY HELPFUL HOUSEKEEPING STAFF.WELL DONE EXECUTIVE HOUSEKEEPER FOR MAINTAINING VERY GOOD TEAM.I WILL RECOMMEND EVERYONE TO STAY IN THIS HOTEL.

Genuine Expedia guest review

Just west of mid town and walking distance to rail and light rail, near to monorail and food and shops

Genuine Expedia guest review

The room was small and the bath room was quite small as well but I guess if you are going out for most of the day then it is not that bad. The location of the hotel was great being so close to everything and very handy to buses & train stations etc to get around. It is central to Sydney attractions which is really great! The reception staff are not […] very friendly and I have been to so many hotels and was quite disappointed that their customer service was not very good. It does not take much to have a smile on your face and especially being in the front counter. The reception staff definitely need to improve in order for people to want to come back to their hotel and need to be aware of how important customer service is with a smile as it goes a long way... Read more

Genuine Expedia guest review

All fine and as expected - except an attempt to charge me for two local (within state) phone calls at $69!

Genuine Hotels.com guest review

I stayed here for a few days as I was visiting friends, it's close to Central station and touristy bits, although probably not the best location if you are a family, bit of a seedy area around the hotel, but walked back to the hotel late every night with no problems, loads of bars/pubs/restaurants close by. Room was clean and comfortable, staff very […] helpful Read more

Genuine Hotels.com guest review

Disappointed that there was a storage charge for bags before check-in. Arrived 90 mins before room was ready and paid $7 AUD for a min 24 hours storage. I have travelled extensively and have always found hotels, motels, hostels very accomadating with holding bags for a few hours. The other thing at this Ibis I found unusual was a small piece of paper […] included with my room swipe card...saying that a $1 donation would be added to my room bill for a local Childrens Charity. You had to specificly return the card ticking a box to decline this donation. I just found this abit odd. Read more

Genuine Expedia guest review

I would definately recommend this hotel. Rooms were clean and spacious, good location - 10 minutes walk to Darling Harbour.

Genuine Hotels.com guest review

Very good location, close to everywhere!! Recommended!

Genuine Hotels.com guest review

The hotel generally needs to be updated, both in the rooms and the communal areas. The aircon in my room was broken - stuck on freezing cold, no matter what temperature I requested.

Genuine Hotels.com guest review

Top spot for couples like us just passing through Sydney and wanting to sightsee. Very friendly staff and so helpful they were nice to chat to. Perhaps one or two were a bit ultra business like when hurried...Will definitely be back some day

Genuine Hotels.com guest review

Room a little small but very clean throughout good location close to darling harbour and shops a little longer to harbour bridge reception staff very helpful

Genuine Hotels.com guest review

Broken airconditioner unit and a dont care attitude towards fixing anything. Ridiculous charges for internet access Best avoid.

Genuine Hotels.com guest review

Great location, but the rooms are very small even boxy - so consider this when comparing to other sites. There is a small bar fridge that isn't full of chocolate! So you don't have to resist any mini-bar temptations, which I really appreciated!!! Plenty of food available at the supermarket across the road (Coles, open until midnight). Limited number […] of TV channels, so you're best off spending as little time as possible in the room itself. Read more

Genuine Hotels.com guest review

The hotel was very good to get to everything,etc trains and buses.We booked it because we needed to get to the Harry Potter Ext. The hotel front desk stafff very helpful and also very willing to help.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Close to the Entertainment Centre, Chinatown, George St. Not in the World Square Building as it seemed to indicate. Small rooms.

Genuine Hotels.com guest review

helpful staff, room clean with tea and coffee topped up daily.

Genuine Expedia guest review

air condition covers were off and just sitting on the top. The bed wasnt comfortable, only one pillow ws available. When showering you had the taps in your back just to get water over you

Genuine Expedia guest review

We were checked to a room that was already occupied and all the occupants belongings were put at risk as we were given access not to mention the inconvenience to us however there was not a word of apology or complimentary gift to make up for this amateur bungle . Not good enough !

Genuine Hotels.com guest review

1 of the 2 lifts in the Hotel was out of order, the internet was not working in the Business centre . I would have given the Hotel a better review otherwise

Genuine Expedia guest review

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Genuine Hotels.com guest review

I suppose it should be expected to a degree for low-price hotels, but being a frequent (weekly) traveller to Sydney I stay in a lot of hotels in a similar price range, hence I have to say that this hotel stay was well below par. I must also preface this by saying that I did not complain to hotel management nor request a room change, so it is quite […] possible that I just lucked out and that the hotel would have corrected the issues if I had raised them. However, my view is that my room should not have been offered in the state that it was in in the first place. When I arrived at the room, the first thing that I noticed was the smell. It was as if someone had recently used the toilet to do number 2s. Just awful. I was too tired to do anything about it, so I just sprayed my deoderant around and put up with it. The next thing that I noticed was the bathroom had a worrying amount of mould spores on the walls and cieling. Again, my own fault for putting up with it... After having a shower, I noticed that the reason for the smell and the mould was that the exhaust vent was choked up with dust and hence was not working. I poked out some of the dust with a pen, and then all of a sudden the exhaust started sucking air like a dyson. After that, my 3 day stay was a lot better as it exhausted out the smells that had been sitting in the room for so long. Amazing that something so small as a blocked exhaust can have such an impact, but I do wonder how staff did not notice the smell, the mould, and the no-doubt build up of moisture resulting from a blocked exhaust. The funniest part was that I got a little warning card left in my room on the 2nd day reminding me that it is a non-smoking room - I don't even smoke! I realised then that some chunks of dust had fallen out of the exhaust vent in the bathroom, looking suspiciously like cigarette ashes. Even then, they didn't realise what was going on! Read more

Genuine Hotels.com guest review

Air con needs to be fixed, Room was small, Carpet was dull n dirty, Bathroom was ugly n small, Pillows wasn't comfy, Bed was so hard. My partner and I didn't even sleep properly.

Genuine Hotels.com guest review

This hotel was ideal for a quick stop over in the sydney, js on pitt street u can pretty much get anywhere u need to be in the city. I have clean towels and fresh bed linen every day! The shower floor was soap scummy but thats the only complaint!! Tea and coffee makiing facilities in the room were grand and the staff on reception and cleaning staff […] were so pleasant!! Would stay here again!!! Read more

Genuine Hotels.com guest review