worst motel ever hookers everywhere drug deals everywhereGenuine Hotels.com guest review
"Great Area but Not Very Clean"
When we arrived, the front desk lady was extremely nice. The rooms were cleaned, but not to a full extent. There was a cockroach, and the corner were dirty and the side of the motel bed by the window had mildew or some type of liquid, and was very unpleasing. Overall though, it was a nice stay...nothing dangerous, obscene. The bathroom lights were pretty […] dim too. Read moreGenuine Expedia guest review
Rooms are dated and property is dirty. But I wanted a cheap place to sleep and it fulfilled thatGenuine Hotels.com guest review
"Horrible DUMP-Do not stay here!!"
The place is a dump and appears to be more of a halfway house than a hotel. Many obviously long term residents loitering on the balconies drinking and smoking and carrying on like old friends. I had at least a half a dozen people watching me continuously as I unloaded my car, not to mention them deliberately getting in my way as I carried my stuff to […] a horrible room on the third floor. Once in my room I locked the door and worried about someone breaking in all night. Truly a scary experience!! Sleep in your car before you stay here!! Read moreGenuine Expedia guest review
"Unprofessional and Unsafe"
Staff was very unprofessional. And I did not feel completely safe there.Genuine Hotels.com guest review
"not the best hotel"
Wouldnt recommend.Genuine Hotels.com guest review
The rooms weren't bad just didn't feel clean at all. We thought it would be walking distance to the boardwalk but it wasn't . Also in a sketchy part of town so we didn't sleep wellGenuine Hotels.com guest review
When I First Got There I Was Disappointed, But The Room Grows On You. You Basically Pay For What You Get. The Hotel HaS Allot Of People Living There Permanently. The Surrounding Neighborhood Is Guetto But It Is Really Close Top The Board Walk.Genuine Hotels.com guest review
When I arrived, the hotel was having problems with its wi-fi. This made my stay annoying since I only stay at hotels that have free wi-fi. They claimed that it was being fixed, because they were changing service providers. They even pointed out a man who was supposed to be the repairman, but the service did not change. The wi-fi was temperamental and […] often did not work. The lady behind the desk was very kind understanding and personable and she was the person who made my stay positive. I did have encounters with the owner and I could tell she just doesn't care anymore. She's tired and perhaps used to complaints. I understand her plight, but my advice is to then get out of the business. I know running a motel must be hard, but then you have to make some choices about whether you want to stay in business. My advice to the owner is to quit while she still can. In the end you get what you pay for and this place is cheap. If you can put up with spotty service and an uneven quality of rooms, then this place is worth it. I probably won't be staying there again. Read moreGenuine Hotels.com guest review
"Gave up stay over night"
Warning! Do not check-in. Unless you can handle following. Bad smells, intersecting traffic noise, dirty towels, sagging beds, dirty n noisy air fans, people smoking n talking loud outside hallway. We had to getout 1:00am, it was worst experience.Genuine Hotels.com guest review
Good location.Good service.Just dirty and uncomfortable beds.Genuine Hotels.com guest review
"RUDE, DISGUSTING, AND DOWN RIGHT DIRTY!!!!"
The gal that checked us in was sweet as pie and very helpful. Once we checked in we went to the beach; when we return we tried to use the free wifi that the hotel advertised but it did not work in our room. The owner/manager rudely stated that it was working in the office and that our only option was to move to a room on the opposite side of the hotel, […] so we decided to just go without internet. The next morning I took my service dog out to use the bathroom; I was absolutely shocked to see that the motel had no where for dogs to use the bathroom. I eventually found a bark covered area in the front of the motel that my dog could use. The owner/manager came out in her pajamas screaming that my dog could not pea there. I stormed off because at this point everything that the motel had advertised from free wifi to being pet friendly was obviously a lie just to get patrons. Upon checking out I was again confronted by the owner/manager stating that I had not registered my dog, which I had. I showed her my dogs service dog ID and informed her that the gal that checked us in knew about the dog and had seen her ID tag, so it was not my fault if she failed to note it on the chart. Needless to say I will NEVER stay at this motel again. Santa Cruz was awesome, but this motel SUCKED. PS... My feet stuck to the floor every time I took a step and the bath tub was obviously not clean. Read moreGenuine Hotels.com guest review
"Feared For My Life..."
at check in our room was not clean whatsoever. the bed linens hadn't been changed [but the bed was made!!!], the toilet hadn't been cleaned and there was only one [USED] towel in the bathroom. when we asked to have our linens changed, the front desk was incredibly rude to us. after we went out around town for the evening, we came back to vomit all over […] the stairs [which was never cleaned by any staff, by the way. I finally filled one of the rooms trash bins with water to wash it away], as well as a resident meth dealer asking if we wanted any of his stuff. the next night, I had to call 911 because 3 men were threatening each others life in front of my window. the police came & arrested the individuals. when I told the front desk about the incident, they were once again rude & did not care. this is a disgusting motel for drunk & druggie locals, please do not stay here! Read moreGenuine Expedia guest review
Very rude front desk lady would not even show her face just yelling from the back because we tried to check in early, she gave us the smallest room until we complained and got the next door room that was the same price ,and got an attitude when we did ask for the room exchangeGenuine Expedia guest review
This is a filthy, disgusting hotel. No one should sleep in a room this disgusting.Genuine Expedia guest review
"Wouldn't recommend it."
Room smelled of smoke even though it was a "non-smoking" room. Cleanliness was questionable with various stains and garbage/waste left on the floor (artificial nail). Furniture was beat up and worn.Genuine Expedia guest review
"Nice People, not a great hotel or location"
It was disappointing. We had a great rate at another hotel, Bay Front Inn (which was a much better establishment), but I had booked the wrong night (sigh), so I had to take what I could get at the last minute - Santa Cruz Hotel. It was not at all up to our standards or expectations, although, the people running it were on the ball and sweet. It's just […] THE VERY BARE BONES! Two, thin, small towels & not even a washcloth. It was tiny, well-worn and cheap-feeling. I definitely wouldn't go back, although as I said, i can't fault the owner; she was efficient, competent and amiable. The only was that our room was in back and no one was on either side of us - the street and the parking lot were busy but we weren't kept up late. Read moreGenuine Hotels.com guest review
"Nice place for the price"
You get what you paid for. Considering the area and the cost of things in Santa Cruz, I consider this hotel a bargin. I have been a repeat customer as I have found it a good value for the price and I have reason to come for work almost weekly. The rooms are basic, no frills rooms that are clean and comfortable. The only thing that it could use is a […] place to hang clothes. Although not important to me, many will find its proximity to the beach and Boardwalk very attractive. Occasional road and guest noise is mildly annoying but overall no real complaints. Again, for the price a very good value Read moreGenuine Expedia guest review
"Better than nothing but not by much."
Terrible place to stay unless you just need a place to shower.Genuine Expedia guest review
"Good for one night"
One of the worst places I've stayed!Genuine Hotels.com guest review
"Good forbeing close to the beach"
Hotel is old and run down, but can charge a lot because it is within walking distance to the beach boardwalk. But it was available when we needed it, so I am grateful.Genuine Expedia guest review
The place was a dump for the most part. the towels were thin and worn. The sheets and blanket on the bed was also thin and worn. One night we we woken up by screaming and yelling coming from the room downstairs, I was waiting for gunshots. It was close to the boardwalk that is it's only plus. It was a late booking and one of the few places with a vacancy […] and I now know why. We would never stay there again. Also the safety lock for door was broken off. We blocked door with suitcases. Read moreGenuine Expedia guest review
The Expedia ad said it had a continental breakfast but there was none offered. The smokers would stand right outside their rooms and smoke and it would carry into our nonsmoking room. There was no closet rod or place to set up a suitcase. Had to use the bathroom vanity. Very dingy and in disrepair.Genuine Expedia guest review
Smelled grossed! So disgusting in those rooms. Poor cleanliness. One of the rooms toilet didn't even flush?! Why would you have people stay there when the toilet doesn't even flush?!Genuine Hotels.com guest review
Did not like it, there was no room & no closets, not enough towels and noisey we couldn't sleep.Genuine Hotels.com guest review
"Don't take your children!"
They had not towels when we got there at 2, because they were washing them. The rooms are small and beds uncomfortable. For the price we paid, there were a lot of bums and traffic nearby. When we asked for towels, they did not supply us with enough, so I had to share a towel with my 2 children! No iron, refrigerator...old!Genuine Expedia guest review
"This place is an over priced dump!"
The rooms are in poor condition and very small. The shower was like standing in front of a fire hose. there were cigereete butts on the ground, steps and in the hallwaystowels are worn so thin you can see though them. The TV remote had no battery door so the batteries kept falling out. I would NOT reccomend this place to my worst enemy!Genuine Hotels.com guest review
"It's just ok!!!"
We think it was ok. Just ok!!!Genuine Hotels.com guest review
Yuck! For the price I paid through Expedia, I expected a lot more! For any price I would have at least expected non-stained, non-ripped towels! Even the pillow cases had stains! The rooms had a "creepy" kind of feeling and the stairwells smelled like urine! Oh! Don't let me forget getting woke up in the middle of the night by police sirens and people […] running from the police on my floor. Read moreGenuine Expedia guest review
Price was to include breakfast which it did not.Genuine Hotels.com guest review
For the price the stay was good. It would of been nice to stay another night for the same price but when I asked the lady in the office if she could give me the same rate she said the rate was higher. So we chose to not stay another night. I could not see paying anymore than what we paid to stay there.Genuine Hotels.com guest review
Dirty dirty dirty. Worst sleep I've ever had due to the domestic violence in another room. Parties in the parking lot. Loud music. People coming & going at odd hours. Did I mention dirty??? We actually went to cvs & blunt a can of lysol disinfectant spray and drenched the room. Never again am I staying there let alone recommending this place to my friends […] & family!!!!! If I could I'd give it 0 zero stars !!! Read moreGenuine Hotels.com guest review
"You get what you pay"
The staff is nice but rooms are basically you get what you pay for. Not enough towels prvided and there was no breakfast included. If you are looking for a cheep place to sleep this place is ok.Genuine Hotels.com guest review
"motel santa cruz, better than I thought"
The motel was pretty nice! I was there with a friend and we had a great time, no problems at all. The staff was nice too. I'd definitely stay there again.Genuine Hotels.com guest review
I would rather sleep in my car and save the money..Genuine Hotels.com guest review
nice location. easy access to boardwalk and other local attractions.Genuine Hotels.com guest review
Our first room had a broken TV and was very short on space - so they gave us another room which was much roomier and the TV worked! The street was noisy outside and the beds were not very comfortableGenuine Hotels.com guest review
"Great location, but I wouldn't go back"
The room was costly for what it was. I've had nicer rooms at embassy suites for the same price. The linen was a polyester blend and I itched all night. Other than the location, it's notvtgsr great of a hotel. Surrounding hotels have in room jacuzzis and cost less. Definitely staying st one of the other ones next timeGenuine Hotels.com guest review
Couldn't have been more disappointed or terrified in one night. I've stayed in not so fancy places before, but there is NOTHING comparable to this dump. It should honestly be burnt down; don't believe me? Type in "Motel Santa Cruz" on Google and see the 15 reviews that literally explain how our experience was. From the unprofessional service, dirty […] room with gang writing and stains everywhere, to loud neighbors (99% sure it was a drug deal), to the loud traffic... we slept with the TV on until 5 am to TRY and drown out the noises from the neighbors/streets. Walls are so thin I swore someone was in my room. DO NOT STAY HERE unless you don't mind prostitutes and drug deals going on outside of your CUT screens on the windows that don't even lock all the way. Burn the place down. Would've rather stayed in a tent. I almost want to complain to Expedia for even having such an awful place on their list... all this coming from a person who can't stand people who are picky/write reviews. Read moreGenuine Expedia guest review
"Motel Santa Cruz - extremely overpriced"
The only good thing I have to say about this place is that they had a room available when we needed it. Drunk, potsmoking guests, seedy area, not so clean. Go somewhere else!Genuine Hotels.com guest review
"Never judge a book by it's cover...."
The inside was 10X worse than the outside. Just to mention a few items there was hair on the pillows, the sheets were dirty, and there was holes in the wall...ewwww, eeeewwww! Slept in my car instead!Genuine Hotels.com guest review
This Hotel was way to expensive for all the horrible things about it. The people at the front desk didnt speak english. I ordered a non smoking queen room and got a smoking room with I guess you might call a queen but didnt feel like a queen felt like a full. WE walk into the room and there were covered paint spot where holes resided then walked into […] the bathroom lets just say you would never want to use there bathroom. There was a hole in the door and a whole in the wall where you sit on the toilet. Then in the shower there was used soap bar still in the shower so it had not been cleaned. I went to put the towel on the floor to clean up the water the dog drank from and there was makeup all over the towel and the girl who came to bring us new towels said "No its clean you put it on the floor no new towel just put on floor". Then she rolled her eyes at us when we told her about the soap in the shower and she said shower clean its just stains from shower. I did not shower in that place bugs could of came out for all I know. The room smelled so bad when we went to open the window there was no screen so people could of just came in and robbed us. It is a good thing we brought our own blankets because the ones they have had not been washed they stunk so bad it make you want to throw up. WE went to use our tv and the remote doesn't work so you have to use the buttons on the TV which I can live with but still very inconvenient. I wish I could get my money back so bad or a cheaper rate it was the worst hotel I have ever stayed in. I would never recommend this place. The only good thing about this place is you could see the boardwalk from our side other then that it was nasty oh and they accept dogs good thing only reason why we stayed there. Read moreGenuine Hotels.com guest review
The location was central and close to the boardwalk. Staff was nice and made every effort to keep the noise level down. The rooms were small. No hair dryers bring your own.Genuine Expedia guest review
I am used to stay in cheap motels, but this place was just horrible. It was dirty, the bed was sunken in the middle, the pillows were horrible, the towels were so thin they wouldn't do the job , the street was really noisy. The place was very dirty, smelled bed, and to have an idea the soap in the bathroom was already used. When we found a new, sealed […] soap, it broke into a million pieces, horrible soap. I don't mind cheap, but this was way too much. Plus, it wasn't cheap at all, the weekend we stay was very busy, they were having a marathon in Santa Cruz, so we paid a very high amount, but still cheaper compared to other hotels in the same city on that weekend. I strongly suggest to pay a little more to stay at least in a more decent place. This was terrible! Read moreGenuine Expedia guest review
bad hotel...was scared to stay there deadbolt was broken off like somebody had busted the door in...room wasnt advirtised correctly...was a dump...do not go there...i could have stayed at my other hotel for 5 dollars more but wanted to try something different ...ugh...waste of moneyGenuine Hotels.com guest review
Well the pictures on the website do not accurately represent the room interiors, to say the least. The bed in our room must have been 20 - 30 plus years old with springs literally sticking up. No tv remote. Major overhaul is needed. Holes in the drapes. Only 2 bath towels per room. Funky and old pillows. Not even the price will bring me back to this […] motel. Owners - spend some money and put in some elbow grease and make your place rentable. Afterall you call it Motel Santa Cruz...Shouldn't it reflect better on the community..? Read moreGenuine Hotels.com guest review
First of all make sure that u check well on the hotel. They were others hotels that I could've pick, for about twenty dollars more nd nicer.Genuine Hotels.com guest review
"Looks nice on the outside but..."
The online pictures of the outside looked modern and clean. Even the room pictures looked okay. The room smelled musty, like old furniture and cigarettes. The door had a BIG gap in the frame when closed. Enough of a gap that if it was snowing, the snow would come in! The furniture was old and ratty. The TV was old. The bed was lumpy. We had two small, […] thin pillows. We had to roll our coats up under them to make it easier to sleep. The water pressure at the tub spigot was powerful yet when it came to the shower, it was so weak it barely got the soap off. The towels were rough and we had no wash cloths. There was a toilet plunger right next to the toilet. (Guess they have trouble with it backing up!) The toilet seat was broken. The towel racks were broken. A hole in the wall had been 'patched' with toilet paper. No hair dryer. Meager complimentary toiletries. The office atmosphere was unprofessional in that guests were treated to smells of the staff cooking their food. The staff was unfriendly. It felt like they thought they were doing us a huge favor by allowing us into their facility. Even the parking area needed repair, landscaping and cosmetic attention. The high price demanded better quality and service. A big NO to any visitor who is swayed by online pictures. Read moreGenuine Expedia guest review
"Hotel Santa Cruz"
Typical of one of those hotels--unfortunately too many these days--in which all that interests the host is getting his/her money. No effort or money put into improvement. Despite advertisement, no continental breakfast. No shampoo, no cleanex, no hand towels, rock hard single pillow. Easy to break into by removing screen.Genuine Hotels.com guest review
"Motel Santa Cruz"
DISGUSTING. Hair in the bed sheets, felt crusty the blanket smelled. The carpet looked filthy. The toilet seat had cracks all over it. The head board was so old and had engravings carved into it. We were there an hour looking for different hotels online. The owner yelled at me to get out that he wasnt going to give me a refund. HORRIBLE BUSINESS. extremely […] rude. Honestly wouldve rathered to sleep in my car for 3 nights than stay there. We got a refund through hotels.com thankfully. We stayed at the unniversity inn. SO much better highly recommend it:) Read moreGenuine Hotels.com guest review
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