"Most Awful Motel Experience"
Rude female night front desk employee who claimed to be the night manager...rooms were disgusting, no towels, smelled like cigarettes even thought it was supposed to be a non smoking room. Ceiling was leaking water at 10pm, called front desk to complain. The female clerk wanted us to leave or she would call the police, AFTER we had already paid for […] the night on our credit card. We refused to leave since it was a Saturday night and all the motels around us were booked, and we asked her to please call the police so we could show them the condition of the hotel room. That shut her up! Disgusting Human being and disgusting motel... They deserve each other!!! Read moreGenuine Hotels.com guest review
Considering the price, this hotel wasn't horrible. The room (king bed) was definitely one of the smallest hotel rooms I've ever seen. You could hear everything that happened outside. The quality of everything was lacking. Yet, the bed was fairly comfortable, the shower worked fine, the tv got plenty of channels, and everything was clean. One of the […] cheapest places in Santa Cruz, and as long as you don't plan on spending lots of time in the room, I suppose I would recommend it to other people. Read moreGenuine Expedia guest review
"this was not a good experience."
the non smoking room smelled like smoke, the garbage containers had no liners, the refridgerator was warm....i was terribly disappointed that my kids had to experience that.Genuine Expedia guest review
"Worst hotel ever"
Should have read the reviews. They are true. No towels. Nonsmoking room reeked of smoke. Hotel attendant hung up on me when I asked about laundry facilities. There aren't any. No breakfast either.Genuine Expedia guest review
"Don't stay here"
We thought this might be ok due to its proximity to the boardwalk but found there was not a direct route anyway. The desk clerk appeared inexperienced and didn't seem to know what she was doing. Garbage overflowed in the parking lot. Unsavory people appeared to be living there on a permanent basis. The room had 2 scratchy, old towels for 3 people. No […] shampoo and only a tiny bar of soap. The blankets had cigarette burns in them. The hallway outside our room had cigarette butts and garbage. Sirens and excess noise kept me up all night. We had a 3 day reservation but left after one night. Don't stay here. It's overpriced for what you get; dirty; unsafe and the employees are not helpful. Read moreGenuine Hotels.com guest review
no shampoo,,no blowdryer,..water slow draineng in the bathtub,,not recomendable at all...not wort for 100 dollar,...Genuine Expedia guest review
"Just don't stay here"
Room was awful in general, cramped sheets with holes, no towels (we complained and they did move our room, but I'm sure most people get stuck) No breakfast, which was advertised broken appliances Online photos are photoshoppedGenuine Expedia guest review
"For all Expedia fans to read!"
This place should not be advertised on Expedia. I cannot believe this place has a license to do business in CA. City inspectors should visit and close this place down. Although advertised on Expedia, complementary breakfast was not included! I have booked a non-smoking room and was given a smoking room with non-smoking sign on the door. Bed sheets had […] cigarette burns. Found hair on one of the towels. Toilet seat was wet... Staff was extremely rude! When inquired about breakfast was directed to go to a 7-11 across the street. ...and these people now have a copy of my DL. That should not be allowed! Read moreGenuine Expedia guest review
"Dirty run down hotel"
Room was dirty. No towel racks, no toilet paper holder, no end tables or clock, cigarette burns in blankets, stains and hair in blankets and sheets, floors dirty, and hair in bathtub.Genuine Expedia guest review
Last minute trip to Santa Cruz and went to Expedia and found this. Afforadble, great hotel staff. They actually have smoking rooms which was a plus. Def will be back next time I go to Santa Cruz Beach boardwalk.Genuine Expedia guest review
Would have rather slept in my vehicle. Nice room, bad surroundings and people living in the motel were dealing drugs outside. Sketchy.Genuine Hotels.com guest review
Staff traid but not to hard no WiFi or it wasnot working, it got bad when other gest start to panhandel and threaten you .Genuine Hotels.com guest review
"Don't expect much"
You get what you pay for!Genuine Hotels.com guest review
"Run down and dirty"
While the desk staff were nice, this hotel is quite run down. There was garbage on the steps and garbage cans were over flowing. Our room was ok if one did not look to closely ~ my 7 yr old asked why there were small holes in the blankets. Even if the room was non smoking, they had put blankets from smoking rooms in it. The little couch in the room […] was very dirty. I had to go down to front desk to get towels. I will not stay there again. Read moreGenuine Hotels.com guest review
"Rude, horrible DON'T GO HERE they walked in my rm"
Without knocking, while I was sleeping, telling me he is going to call the cops and it was only 12! They had my credit card on file! I had already told them I was going to stay. I have never been so horrified. Arguing and bullying. I will NEVER return to this hotel. Bad customer service hopefully I'll get a refund. Totally ridiculous and unnecessary. […] Many better hotels near by. Read moreGenuine Hotels.com guest review
"NO FREE CONTINENTAL BREAKFAST OR WI-FI!"
I was amazed to wake up and find that my car was still there. My concerns stemmed from the quality of patrons who leave their doors open as they engage in questionable behavior. The hotel advertised free continental breakfast and when I asked the attendant, she laughed at me and said I was lucky to have a bed.The Wi-fi service had poor reception and […] I was only able to stay logged in for 2 minutes! I kept trying but gave up after an hour. Read moreGenuine Expedia guest review
"Worst night's sleep in memory"
Beer cans & cigarette butts on stairs. Road noise and noisy guests. Broken face plate on electrical outlet. 1 hand towel (0 bath towels) in room. No place to hang clothes except shower curtain rod. Office didn't have reservation on hand when I arrived.Genuine Expedia guest review
The room was barely clean. They didnt provide clean towels, they went through our belongings, the floors were dirty, rude customer service,Genuine Hotels.com guest review
""ok" motel in BEAUTIFUL Santa Cruz"
First of all, the address on Expedia is not quite correct so it was QUITE difficult to find. The rooms were in an okay condition, just everything is not really nice since there are really creepy guests that would scare you a little. The woman at the reception screamed at a guy while we were waiting to get our keys. I wouldn't recommend it but maybe […] it is a cheap version for Santa Cruz which is an awesome city! Read moreGenuine Expedia guest review
"Far from beach but walkable"
Tiny room, no closet not even a hook for clothes. Terrible mattress with depression in middle. Telephone and TV not working. No washcloths only two small towels. No bath mat. One tiny soap for bath and sink. No amenities like shampoo etc. refrigerator didn't work. Room not made up until late late afternoon and no new towels. Something bit me on the […] neck in the night! Loud conversation with foul language outside door until 3am. Dreadful experience. Read moreGenuine Expedia guest review
As much as the location was convenient, it was dirty, non smoking room reeked of cigarrettes, and I had to run the shower for at least 15 minutes before the hot water came out. Also, it seems like its a hang out spot for teens. Terrible.Genuine Hotels.com guest review
The room was smelly. Very small. It wasn't to far from the boardwalk which was nice but not worth the money. Get a better place.Genuine Hotels.com guest review
"Worst Hotel/Motel ever."
On the room description it says: ''Includes: Continental Breakfast, Free Parking, Free Wireless Internet'' It doesn't!!! NO INTERNET AT ALL!!! I'VE ASKED THE LADY AT THE FRONT DESK HOW IT WAS WORKING AND SHE RESPONDED ME: ''No breakfast, no breakfast, go get food at 7/11 accross the street'' Wow! really!?! It was a no-smoking room and it wa smelling […] smoke from the 60's to years 2000's, the bath carpet was originally white, but now it's dirty brown and white. The bath wasn't clean at all, we even didn't bother having a shower because it was that bad. So, really terrible place to stay. Cheers. Reg Read moreGenuine Expedia guest review
No amenities-just a small bar of soap and 2 small towels. Way overpriced, especially on the weekend, for what you get. Outside of hotel looks clean, but inside rooms are cramped and dirty. Will not be staying there ever again.Genuine Hotels.com guest review
Worst stay at a hotel. Bedding was incorrect. Neighbors were loud, management did nothing!Genuine Hotels.com guest review
"Find another place to stay, or do not go!"
Worst stay of our life, stay away! Rep misled us on distance to event, said there was a restaurant inside and many nearby, pushed the less expensive location as if it were represented by Expedia. I would have cancelled if not for losing $$ for the night, nonrefundable, and looking back should have anyways. unsafe to walk the street if not from around […] here and you look like a tourist or older couple. Take this location off of your list, it's horrible. I will not trust a rep again. Do not stay here if you care about enjoying your vacation. Read moreGenuine Expedia guest review
worst motel ever hookers everywhere drug deals everywhereGenuine Hotels.com guest review
"Great Area but Not Very Clean"
When we arrived, the front desk lady was extremely nice. The rooms were cleaned, but not to a full extent. There was a cockroach, and the corner were dirty and the side of the motel bed by the window had mildew or some type of liquid, and was very unpleasing. Overall though, it was a nice stay...nothing dangerous, obscene. The bathroom lights were pretty […] dim too. Read moreGenuine Expedia guest review
Rooms are dated and property is dirty. But I wanted a cheap place to sleep and it fulfilled thatGenuine Hotels.com guest review
"Horrible DUMP-Do not stay here!!"
The place is a dump and appears to be more of a halfway house than a hotel. Many obviously long term residents loitering on the balconies drinking and smoking and carrying on like old friends. I had at least a half a dozen people watching me continuously as I unloaded my car, not to mention them deliberately getting in my way as I carried my stuff to […] a horrible room on the third floor. Once in my room I locked the door and worried about someone breaking in all night. Truly a scary experience!! Sleep in your car before you stay here!! Read moreGenuine Expedia guest review
"Unprofessional and Unsafe"
Staff was very unprofessional. And I did not feel completely safe there.Genuine Hotels.com guest review
"not the best hotel"
Wouldnt recommend.Genuine Hotels.com guest review
The rooms weren't bad just didn't feel clean at all. We thought it would be walking distance to the boardwalk but it wasn't . Also in a sketchy part of town so we didn't sleep wellGenuine Hotels.com guest review
When I First Got There I Was Disappointed, But The Room Grows On You. You Basically Pay For What You Get. The Hotel HaS Allot Of People Living There Permanently. The Surrounding Neighborhood Is Guetto But It Is Really Close Top The Board Walk.Genuine Hotels.com guest review
When I arrived, the hotel was having problems with its wi-fi. This made my stay annoying since I only stay at hotels that have free wi-fi. They claimed that it was being fixed, because they were changing service providers. They even pointed out a man who was supposed to be the repairman, but the service did not change. The wi-fi was temperamental and […] often did not work. The lady behind the desk was very kind understanding and personable and she was the person who made my stay positive. I did have encounters with the owner and I could tell she just doesn't care anymore. She's tired and perhaps used to complaints. I understand her plight, but my advice is to then get out of the business. I know running a motel must be hard, but then you have to make some choices about whether you want to stay in business. My advice to the owner is to quit while she still can. In the end you get what you pay for and this place is cheap. If you can put up with spotty service and an uneven quality of rooms, then this place is worth it. I probably won't be staying there again. Read moreGenuine Hotels.com guest review
"Gave up stay over night"
Warning! Do not check-in. Unless you can handle following. Bad smells, intersecting traffic noise, dirty towels, sagging beds, dirty n noisy air fans, people smoking n talking loud outside hallway. We had to getout 1:00am, it was worst experience.Genuine Hotels.com guest review
Good location.Good service.Just dirty and uncomfortable beds.Genuine Hotels.com guest review
"RUDE, DISGUSTING, AND DOWN RIGHT DIRTY!!!!"
The gal that checked us in was sweet as pie and very helpful. Once we checked in we went to the beach; when we return we tried to use the free wifi that the hotel advertised but it did not work in our room. The owner/manager rudely stated that it was working in the office and that our only option was to move to a room on the opposite side of the hotel, […] so we decided to just go without internet. The next morning I took my service dog out to use the bathroom; I was absolutely shocked to see that the motel had no where for dogs to use the bathroom. I eventually found a bark covered area in the front of the motel that my dog could use. The owner/manager came out in her pajamas screaming that my dog could not pea there. I stormed off because at this point everything that the motel had advertised from free wifi to being pet friendly was obviously a lie just to get patrons. Upon checking out I was again confronted by the owner/manager stating that I had not registered my dog, which I had. I showed her my dogs service dog ID and informed her that the gal that checked us in knew about the dog and had seen her ID tag, so it was not my fault if she failed to note it on the chart. Needless to say I will NEVER stay at this motel again. Santa Cruz was awesome, but this motel SUCKED. PS... My feet stuck to the floor every time I took a step and the bath tub was obviously not clean. Read moreGenuine Hotels.com guest review
"Feared For My Life..."
at check in our room was not clean whatsoever. the bed linens hadn't been changed [but the bed was made!!!], the toilet hadn't been cleaned and there was only one [USED] towel in the bathroom. when we asked to have our linens changed, the front desk was incredibly rude to us. after we went out around town for the evening, we came back to vomit all over […] the stairs [which was never cleaned by any staff, by the way. I finally filled one of the rooms trash bins with water to wash it away], as well as a resident meth dealer asking if we wanted any of his stuff. the next night, I had to call 911 because 3 men were threatening each others life in front of my window. the police came & arrested the individuals. when I told the front desk about the incident, they were once again rude & did not care. this is a disgusting motel for drunk & druggie locals, please do not stay here! Read moreGenuine Expedia guest review
Very rude front desk lady would not even show her face just yelling from the back because we tried to check in early, she gave us the smallest room until we complained and got the next door room that was the same price ,and got an attitude when we did ask for the room exchangeGenuine Expedia guest review
This is a filthy, disgusting hotel. No one should sleep in a room this disgusting.Genuine Expedia guest review
"Wouldn't recommend it."
Room smelled of smoke even though it was a "non-smoking" room. Cleanliness was questionable with various stains and garbage/waste left on the floor (artificial nail). Furniture was beat up and worn.Genuine Expedia guest review
"Nice People, not a great hotel or location"
It was disappointing. We had a great rate at another hotel, Bay Front Inn (which was a much better establishment), but I had booked the wrong night (sigh), so I had to take what I could get at the last minute - Santa Cruz Hotel. It was not at all up to our standards or expectations, although, the people running it were on the ball and sweet. It's just […] THE VERY BARE BONES! Two, thin, small towels & not even a washcloth. It was tiny, well-worn and cheap-feeling. I definitely wouldn't go back, although as I said, i can't fault the owner; she was efficient, competent and amiable. The only was that our room was in back and no one was on either side of us - the street and the parking lot were busy but we weren't kept up late. Read moreGenuine Hotels.com guest review
"Nice place for the price"
You get what you paid for. Considering the area and the cost of things in Santa Cruz, I consider this hotel a bargin. I have been a repeat customer as I have found it a good value for the price and I have reason to come for work almost weekly. The rooms are basic, no frills rooms that are clean and comfortable. The only thing that it could use is a […] place to hang clothes. Although not important to me, many will find its proximity to the beach and Boardwalk very attractive. Occasional road and guest noise is mildly annoying but overall no real complaints. Again, for the price a very good value Read moreGenuine Expedia guest review
"Better than nothing but not by much."
Terrible place to stay unless you just need a place to shower.Genuine Expedia guest review
"Good for one night"
One of the worst places I've stayed!Genuine Hotels.com guest review
"Good forbeing close to the beach"
Hotel is old and run down, but can charge a lot because it is within walking distance to the beach boardwalk. But it was available when we needed it, so I am grateful.Genuine Expedia guest review
The place was a dump for the most part. the towels were thin and worn. The sheets and blanket on the bed was also thin and worn. One night we we woken up by screaming and yelling coming from the room downstairs, I was waiting for gunshots. It was close to the boardwalk that is it's only plus. It was a late booking and one of the few places with a vacancy […] and I now know why. We would never stay there again. Also the safety lock for door was broken off. We blocked door with suitcases. Read moreGenuine Expedia guest review
The Expedia ad said it had a continental breakfast but there was none offered. The smokers would stand right outside their rooms and smoke and it would carry into our nonsmoking room. There was no closet rod or place to set up a suitcase. Had to use the bathroom vanity. Very dingy and in disrepair.Genuine Expedia guest review
Smelled grossed! So disgusting in those rooms. Poor cleanliness. One of the rooms toilet didn't even flush?! Why would you have people stay there when the toilet doesn't even flush?!Genuine Hotels.com guest review
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