I paid for a sew view Deluxe room. What this means is a view of a building and beyond that building if you look way past it, you can see some Ocean. Very disappointing. To get to the lobby requires you to call a shuttle which sometimes comes, sometimes does not. Complaints about the hotel went entirely to deaf ears. The hotel staff was very unhelpful. […] Transport to the airport for an evening flight was 300 percent the going rate, which the outsource anyways. Breakfast was basic buffet and was 100 USD for 2, about the same as a dinner in Puket with alcohol. Hotel is in run down shape. From sitting in the lobby over my week stay, i know I am not the only one complaining. Phuket is beautiful and a fun place, do not ruin your vacation by staying at this hotel. Read moreGenuine Expedia guest review
"Not as advertised"
The room description and the rooms are not the same. Pictures are of higher priced rooms. Key system on door failed every day. Had to have new keys made three days in a row. Internet is not usable and only works in some rooms. Ended up moving to another hotel that was half the price and much better service. Would not stay here again.Genuine Hotels.com guest review
Breakfast is so so.Genuine Hotels.com guest review
"decent hotel close to the beach and entertainment"
Nice hotel staff were amazing,went out of there way to make it enjoyable.The hotel has alot of stairs no elevators,have a shuttle to take you to where you need to go within the complex.The rooms could use a good cleaning and a little tatty to be a 4 star hotel.The beds were hard and uncomfortable put a thin comforter on for us didn't help much.The mattress […] protector pad was Nasty and stained housekeeping needs to clean better.The beach was within walking distance, the food was good and the spa was excellent!Looks like there doing maintenance on the property in some areas.Great pools!! Read moreGenuine Expedia guest review
"Great place out of the party zone"
Beautiful view and wonderful hotel.Genuine Hotels.com guest review
Great rooms, friendly staff. Far away from the crazy parties. I would recommend this place for a family holiday.Genuine Hotels.com guest review
"great place to find some quiet"
I enjoyed a short stay here and found the surroundings very good. A quiet location but within a short distance to the pacey life of Patong. The spa has wonderful facilities with staff that are very friendly and very helpful. Sometimes a language barrier but nothing that can't be overcome. Lots of pools to swim in and a location that has lush gardens […] and plenty of steps. My room was dated in the decor but I only needed somewhere to sleep and wash. I would go back there again. Read moreGenuine Hotels.com guest review
"B+ grade hotel"
Good hotel close enough to patong but far enough away fron the hustle and bustle of bangla rd. Excellent pool and great views, hotel staff where friendly, especially kyal who works at the pool bar, great bloke. Wifi can be frustrating sometimes but was sufficient, beds where rock hard but hotel staff provided thick mattress underlays to help the problem. […] Breakfast could be better with more options and try and get a room closer to the pool as the hotel is on a cliff side and has many many stairs to conquer. Overall 7/10 Read moreGenuine Expedia guest review
WOW! My husband & I arrived for an 8-night stay and we enjoyed every moment of it. We loved it so much we gave up going on some tours just to spend the day by the pool and order pool service. We think we had the best position, two steps from our doors and we were beside the pool. We had fantastic views from our door and we even had the pleasure of seeing […] a cruise ship in our view for 2 nights and a day. Read moreGenuine Expedia guest review
"Blue Marine Review"
The blue marine is a great place but needs an update. The atmosphere is relaxed and friendly though and the pools and view are superb. Some new tiles, paint and dedicated access to Patong Beach would do the trick. Still a nice place to stay in a great location.Genuine Expedia guest review
"Really nice hotel! Loved it!!"
Close to everything yet not so close it's too loud. Beautiful views!! Nice staff! Great food! Amazing pools!!!! Really no complaints!! Needless to say I'll be back! :-) LOVE BLUE MARINE!Genuine Expedia guest review
Great views of the sea offered from the comfort of the hotel room created a very relaxing atmosphere, large airy rooms, comfortable mattress.Genuine Expedia guest review
Reception is old it is for 2* hotel, but rooms are ok. Service is pad.Genuine Hotels.com guest review
Front desk was disorganized took a while for check in. It is quite the walk outside to get to your room.Genuine Expedia guest review
"Really beautiful hotel"
Our stay was great - four people and we shared a deluxe family suite; was definitely worth the extra money. Rooms were clean and comfortable, pool and amenities were fabulous. Only issue was the WIFI - you had to log in every 10 minutes and it was particularly irritating. Other than that, really great stay.Genuine Expedia guest review
"Great for vacation"
In the middle of everything yet very quiet due to it's elevation. Great pool areas with a breathtaking view over the sea from the top pool. Would go there again.Genuine Hotels.com guest review
It is a beautiful place to stay. Love the pool on top of the hillGenuine Hotels.com guest review
. You could know longer describe Phuket and Patong specifically as cheap, However it is still affordable for most western Holiday makers. The view from our room and from the top swimming pool was beautiful! The room itself was incredibly clean functional and comfortable. Where the hotel let's itself down is predominantly management, systems , food and […] staff. Its location is okay a bit far out from Patong night life but at times that's plus! It's close enough to walk to the main Patong beach . Read moreGenuine Expedia guest review
"Quiet hotel with great service"
Booked a room with garden view... was pleasantly surprised to get one with a beautiful ocean view. Room was spacious and clean. Travel desk was very helpful despite the language barrier. I paid them cash and they organised the rest. Late check in wasn't a problem, I arrived at 9pm. Free buffet breakfast was generously appointed but it was a mission […] to get up the stairs to the main restaurant. Locationwise it was 20 mins walk to patong beach or you can go the other way to see some other hotels and scenery. Read moreGenuine Expedia guest review
Perfect room, amazing view and beautiful pools. A little far from the Main Street but wasn't too bad.Genuine Expedia guest review
"Great pools and views over the beach."
Friendly staff, very good rooms in great location. Free shuttle bus to handy destinations.Genuine Expedia guest review
"Hihg up on the hill and overlooking the bay."
Very peaceful and relaxing rooms are individual houses which make for even more privacy.Genuine Expedia guest review
Would have preferred more attentive staff. Asked for an early check in and they didn't seem to concerned about helping me.Genuine Expedia guest review
"No complaints for the price we paid"
There are three outstanding things about this hotel - the friendly staff, the views and the pools. As per other reviews of this hotel it is built into a cliff and there are a lot of stairs but we really didn't find this to be an issue. We stayed at the hotel in early July (the low season) and we were travelling with an 18month old toddler. We booked […] a Royal Seaview Room and we were extremely happy we chose this over the lower priced rooms. Our room was just above the infinity pool and the views from the balcony were awesome. We could laze on the balcony and watch the surfers catching waves below and see all the action of Patong Beach from a comfortable distance. Our building was adjacent to one of the transfer car stops which meant a lot less stair climbing for us. This hotel has several transfer cars that shuttle you to and from stops in the hotel to the lobby. Being the low season the hotel was quiet and we never had more than a couple of minutes wait for a car to arrive, often we would try to walk down only to be picked up by a car before we got very far. Our baby loved the transfer cars and travelling up and down the hill was a highlight for her. The staff here could not have been more helpful or friendly. They went out of their way to try to make friends with our baby and entertain her at breakfast and eventually won her over. Breakfast had something for everyone. The pools were great and kept baby happy. Read moreGenuine Expedia guest review
"Hotel airport drop"
The staff was not clear about airport drop and changed charges at the last minute.Genuine Expedia guest review
This was our 2nd as we enjoyed our previous 2011 stay, although as the hotel is built on a steep hill, we do not like the buggy drive to/from the rooms. One needs to "hold on" during the unnerving shuttles. The layout of the 2-bedroom suite was very comfortable however the unattached bathroom was disappointing. Attitude and service of the front desk […] staff left much to be desired. The worst service was the night before checkout. The male and female staff were unattentive, sullen-faced and continued doing their other (paper/computer) work even as I stood there "waiting" to request an extension of checkout time. There were no other visitors present. When I made the request, the female staff took a little while and gave me prices for 3-6 hours however I clarified again that I didn't need that much time. I am sure they expect/have countless such requests. She and her collegue did not look pleased and spoke between themselves in low tones before agreeing to an hour's extension and added that woud be for just one room. They were totally oblivious of my room type and when I highlighted this point they did not eg. apologise for the oversight, but were just very dismissive and not looking up further, simply continued doing their other work. Not sure if I'll return there in the near future or recommend to friends. Bad, bad experience and very upsetting end of stay. Read moreGenuine Expedia guest review
We were recommended this hotel by a friend who stayed there the year before, and it was half price as well. I have to say it was amazing!!! really amazing! Although we did not spend a lot of time in the hotel room. The highlight has to be the breakfast and the pool! Both were amazing and really what we needed after 20 days of travelling on the cheap […] before that. Getting into town was a very east 100Baht motorbike ride (for 2) and don't pay more! If you are worried about piling onto a bike there is a taxi stand just to the left of the entrance. This place is really worth the value and all the hotel staff speak perfect english as well Read moreGenuine Expedia guest review
Response by The Blue Marine Resort & Spa Phuket, Managed by Centara Thank you for staying with us during your holiday in Phuket. Your great review is well received and we are pleased to know your satisfaction of our resort and service. Hope to welcome you to our resort again for your next Phuket visit. Kind regards, Naphatwong N. / General Manager
"Bad customer service."
The customer service in the hotel was bad. Guess will not ever go back to this hotel.Genuine Expedia guest review
Hotel seems that it was gorgeous when first opened but could use a face lift. Pools were nice size, nice view. Room was nice size and okay view of ocean (we chose an economical room). As others have posted, the stairs are a little crazy, but there is shuttle service which was nice but still somewhat inconvenient - sacrifice for cliff side views. Need […] to take taxi / tuk-tuk to Patong Beach, immediate adjacent beaches are not as desireable. Read moreGenuine Hotels.com guest review
"Work required 5/10"
My room was clean and tidy with a great view. The hotel is getting old and the maintenance is not great leaky taps old fittings etc. the swimming pool was great with good views. The sunbeds were a bit tatty and half the umbrellas were falling apart. The staff I found to be friendly but the service wasn't great. All in all I had a good stay but you need […] to be fit as the hotel is built on a cliff with lots and lots of steps to climb. The resort needs money to be spent on it urgently. In general I think I got value for the price I paid. Read moreGenuine Expedia guest review
"not bad; could be better"
We had a family suite (2 kids); was good size and nicely air-conditioned, although that was a bit noisy. Strangely they had only doonas on the bed (no sheets) so you had to run the air-con all night to keep it cool enough to use a doona. Great view of the bay. Lotsa stairs as its built on the side of a mountain; our building had 3 flights; no lift. There […] were about 4 flights of stairs between our building and the breakfast/pool area which made it a chore to ever return to our room, although at least they had a shuttle service on-demand for trips to/from the lobby. If you have trouble with lotsa stairs, don't stay here. They really need some escalators and lifts. The TV's were as advertised (LCD panel); they were a new-ish LG CRT, but the reception on about half the channels was poor to extremely poor. There was about 50 channels and most of them were in foreign languages (mostly Thai, some Russian and Japanese), but at least there were about 8 in English, but it was hard to see the programs on many of these channels. Think watching Le Tour de France in a blizzard. 1 of the 3 hotel restaurants wasn't open at all (low season I guess); the other two weren't that great, so we ate our evening meal in Patong mostly, and they offer a free shuttle to/from that area which is good, although the shuttle doesn't run very often. Restaurant by large pool was fine for brekky and lunch though. Nice scenic large pool with view of bay and a few smaller ones in gardens. Read moreGenuine Expedia guest review
"our stay in paradise"
only problem to many stairs to the breakfast area but the walk was worth it just to see the viewGenuine Expedia guest review
The room was not clean, there was afew spots of dried blood at the side of the bed. There was apile of dust between the bed and the bedside cabinet. The walls were streaky and dirty looking. The bathroom was mouldy and had dust collecting on arcutaves. The sink leaked. No lifts. we had to walk down 40 steps then up 85 steps for breakfast every morning […] until a fellow holiday maker made us aware that the shuttle bus could takeus, that was not always available. The photos of the hotel must have been from when it was first opened. The staff at breakfast were unprofessional, they seemed to lack supervision and direction. The stairwells have not been cleaned in a long time. The evidence for this was obvious as there was many spillages and blood stains. We would not go back again and would advise others to consider the amount of hills there are, it is not suitable for the eldery or people with walking difficulties. Read moreGenuine Expedia guest review
"The Blue Marine Resort & SPA, Phuket - Not so good"
My experience at The Blue Marine Resort & SPA, Phuket, Thailand was really bad... I found the hotel staff not at all courteous and this was the only place in Thailand I faced this problem. One should avoid this resort if one can...Genuine Hotels.com guest review
"My bad experiences in Blue Marine"
My bad experiences with the hotel services: (1) Assistant to unlock safe-box came after calling 4 times after full 24 hours. Assistant only came after my complaint personally at the reception. (2) Left-over plates from room-service that was left outside room was only cleared after almost 1 day. (3) Water tap damaged (with water sprinkling when turn […] on) but not repaired. (4) The hotel overall was not well maintained. Good things: (1) Hotel design is nice. (2) Sea-view from room is nice, if chose the sea-view rooms Read moreGenuine Hotels.com guest review
"Near the beach and away from too crowded area."
A nice hotel to stay, and the hotel staffs are nice to meet and help.Genuine Expedia guest review
เราจองโรงแรมนี้เนื่องจากเชื่อมั่นกับคำว่า by Centara แต่สุดท้ายที่นี่เป็นประสบการณ์พักผ่อนที่แย่มาก 1) ผมไปถึงภูเก็ตราวๆ 7 โมงเช้าโทรเข้าไปถามทางโรงแรมว่าเข้าพักได้เมื่อไหร่ ปลายสายซึ่งเป็นพนักงานผู้หญิงของโรงแรมพูดจาค่อนข้างแย่ ไม่มีหางเสียง ไม่มีการพูดสวัสดีก่อนวางหู ผมเริ่มแปลกใจแต่ยังไม่คิดอะไรมาก 2) บ่าย 2 โมงเข้าเช็คอิน ต้องใช้เวลาพอควรกว่าพนักงานจะสนใจทั้งๆ […] ที่ไม่มีแขกคนอื่นเลย 3) TV ในห้องเป็นแบบเก่า จอเล็ก ทั้งๆ ที่โฆษณาไว้ในหน้าเวปไซต์ของตัวเองและหลายๆ เวปว่าเป็นจอแบน ร้องเรียนไปสักพักก็เอามาเปลี่ยนให้ จุดนี้ถือว่าผ่านครับ 4) อินเตอร์เน็ตสัญญาณต่ำมาก โทรไปสักพักมีพนักงานมา แนะให้ไปเล่นนอกห้องจะดีกว่า สัญญาณในห้องไม่ดีอยู่แล้ว สรุปคือแก้ปัญหาสัญญาณไม่ได้ พนักงานใส่รองเท้าเข้ามาในห้องของแขก 5) วันรุ่งขึ้นบอกว่าไม่ต้องทำความสะอาดห้อง อยากพักผ่อน ช่วงบ่ายกลับเข้ามาหลังทานข้าวห้องเรียบร้อย โทรไปสอบถามว่าเข้ามาทำไม ได้ความว่าพนักงานกะเช้าไม่ส่งเรื่องต่อให้ เข้ามาทำแต่ลืมเอาผ้าเช็ดตัวผืนใหม่มาให้ 6) ลูกบิดประตูเกือบเสีย ไฟเรียกแม่บ้านหน้าประตูไม่ทำงาน ร่มในห้องเปฺนสนิมจนหลุดจากด้ามจับ 7) เขียนเล่าทั้งหมดในเวปไซต์ โดนฝ่ายบริหารเขียนมาว่าเรื่องอินเตอร์เน็ตก็แก้แล้ว มาเขียนแบบนี้ไม่แฟร์ (แก้ตรงไหนครับ) 8) แปรงสีฟัน ยาสีฟันไม่มีให้ ห่วยและแย่ครับ Read moreGenuine Expedia guest review
"Hôtel proche du centre de Patong"
Nous avons connu cet Hotel dans un état neuf il n'y a que quelques années mais malheureusement il est laissé à l'abandon.une usine à touristes. "Dommage"...Genuine Expedia guest review
"Hotel tres calme"
Pour ma part Hotel trop excentré ,sinon beaucoup de calme on n'est pas dans un atmosphère industriel, pour les personnes qui aimes les petites plages tranquilles ils seront ravis car à 300 m de là se trouve des endroits à faible fréquentation, les piscines sont de qualités et très propres, un personnel agréable sera à vos petits soins et les prix des […] consommations est contrairement à d'autre Hotels très raisonnable. Read moreGenuine Expedia guest review
der Aufenthalt war soso , es gibt nichts mehr , austatttung der zimmer sehr poor , internet sehr poor , swimming pools alt und kein service ,pool bars geschlossen.Genuine Expedia guest review
Fine rom med god komfort. Hotellet har flotte bassengområder. Vi hadde ikke bestilt frokost og ville vi ha det måtte vi ut med 690 bath pr. pers.dette er dyrt!!! Meget god god kvalititet på roomservice!Genuine Hotels.com guest review
"Hotel molto bello ma tenuto male"
Innanzi tutto la posizione su Expedia risulta sbagliata, e cioè invece di essere a kathu dove si trova un'altro hotel gestito dalla stessa società, questo si trova nord di Patong. L' hotel e molto bello con belle piscine e visuale ottima ma ha alcuni difetti molto gravi per il prezzo che si paga. Il personale e purtroppo molto impreparato e lento, in […] generale la manutenzione lascia molto a desiderare ( un bagno degli uomini non ha funzionato per dieci giorni con perdite di acqua senza che niente cambiasse ) , internet wireless promesso ma praticamente inesistente sia in camera che nella lobby e senza nessun business center funzionante come alternativa. Read moreGenuine Expedia guest review
Great stay ......hotel was a little old but good location and good buffet! Friendly staffGenuine Hotels.com guest review
"Nettes Hotel, schöne alte Gartenanlage, Meerblick"
Frühstück könnte etwas abwechslungsreicher sein. Zimmerservice und Essen auf dem Zimmer eher mangelhaft. Hat ewig gedauert und war Essen war dann kalt. Ansonsten sehr schönes Hotel, Anlage aber etwas veraltet. Lage fast außerhalb von Patong eher positiv. Mit Tuktuk gleich an der Straße kein Problem ins Städtchen oder an den nahegelegenen Stränden zu […] gelangen. Nette Lokale gleich in der Nähe! Read moreGenuine Expedia guest review
Everything is fine but the locationGenuine Hotels.com guest review
"價錢 環境 都很滿意"
清淨舒適Genuine Hotels.com guest review
プールからの眺めが良かった。 ただ、階段がいっぱいで辛い。 外出の際、迎えを呼ぶのが面倒。 チェックアウトに時間がかかる。Genuine Expedia guest review
"연인과 함께하기는 비 추천."
일단 파통비치, 메인 거리에서 멀리 떨어져 있어서 툭툭이 타고 이동해야 함. 이번 숙박 때 옆방 공사로 3일동안 소음에 시달렸음. 룸에서 식당까지 거리가 멀어서 이동에 불편. 프로모션으로 가격이 저렴하기는 함.Genuine Expedia guest review
เก่า ไม่สอาด ขึ้นห้องพักลำบาก บริการช้าGenuine Hotels.com guest review
Response by The Blue Marine Resort & Spa Phuket, Managed by Centara Thank you for staying with us during your holiday in Phuket. My clarification for the review is that we advertise in all channels that our location is on the elevated hillside to command panoramic seaview. This may create difficulty for in-house guests to walk uphill therefore we provides four in-house shuttle cars to send the guests to seven stations inside the resort (operates 24 hours) and easy to ask the shuttle as there are in-house phones at each station or even call from guest rooms. The guest stayed at Classic wing which is decorated in Thai Contemporary style. With the color of the wall or wooden furniture, guest may misunderstand that the room is old, however we have renovated all rooms in Classic wing since last October. Cleanliness is our major concern. We have housekeeping staff & public area cleaners working both daytime and nighttime. We did not receive any complaint from the guest during their stay regarding cleanliness therefore we were unable to respond to satisfy the guest. Also, I am not sure of the review "Slow Service" due to no complaint from the guest during staying. We offered accommodation in peaceful location with breathtaking panoramic seaview, spacious rooms and well decorated, great resort facilities and helpful staff. Kind regards, Naphatwong N. / General Manager
"peu mieux faire"
cet hotel n'est pas aux normes d'exigences europeene, c'est l'equivalent d'un 2 etoiles. Il meriterais un coup de raffraichissement (peinture...) Par contre il est tres bien situéGenuine Expedia guest review
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